The Ajax location has always had excellent and prompt customer service. Rented here close to half a dozen times. Pleased as alwaysCRAIG M.
Customer Reviews for U-Haul Moving & Storage of Ajax
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The guy who hooked up and unhooked the trailer was very rude. Over all experience was good.KEITH V.
You should keep your locations informed of any changes in location returns my experience was not a pleasant one when I pick the truck it was written to return the truck to a location that was recently closed and needless to say it was a big inconvenience there after to then go to a location farther away and this was a one way trip which I paid big bucks for then when I called to complain of my experience the female on the other end was rude and belligerent she hung up the phone on me you need to have people with customer service skills your company did not meet my expectationsADAMJONATHAN B.
The customer service was excellent and the ease of the online experience was good. You make it easy to pick up and drop off and the flow of the system is so beneficial to the customer. Very easy. My only complaint is that the vehicle I got was very dirty and was not acceptable especially during COVID days. I had to get one of the workers to get some clear and a cloth to clean the vehicle while I waited. It must have been an oversight but still not acceptable. Otherwise, it was a great experience.JACQUELINE G.
El cliente no dejó un comentario.ELIZABETH M N.
El cliente no dejó un comentario.Robert B.
Staff is always so friendly and attentiveSUSANM B.
El cliente no dejó un comentario.Dionne B.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.GRANT C.
El cliente no dejó un comentario.SAI KIRAN D.
Overall Uhaul system is slow, staffs are good.Moseh G.
OverpricedJarred G. | First Impressions
The worse customer services ever, they charge me two times on the same day . I rent a 15' Moving Van hoping to move my household equipment but the truck was small, did not fit (contract number 85809022) Then I booked a pickup truck with a trailer to complete the job (contract number 85825660). I returned the first rental to the location and explained the situation to the store rap but she argue with me that I took too long. I told her to use the GPS from the store location to my house and you can see how many KM I drive it and compare it to the rental vehicle odometer. That way you know I did not use the vehicle at all. She said, she can not helping and has to charge me full price. Considering the fact that I use Uhaul for all of my projects, you can check my record for renting for the past two years . I will never use Uhaul in the future nor recommend to anyone. GraciasSiddiq S.
El cliente no dejó un comentario.JAGDEEP P.
El cliente no dejó un comentario.MOHAMMADELHAM O.
El cliente no dejó un comentario.Richard R.
El cliente no dejó un comentario.Ariff R.
Experience was great. Check in was quick and organized. Staff hitched and unhitched for me, didn't have to touch anything. Very impressive.Glen D.
The man that works at this place is really good. He is very polite and most of all very experienced and everything was quickly processed. Even though we are in Pickering we will always go back to this placeCRAIG S.
El cliente no dejó un comentario.AJAX PUBLIC L.
El cliente no dejó un comentario.EDWARD S.
El cliente no dejó un comentario.Syed R.
Talek. Was amazing and very helpful!! Great job!sharon S. | Overall Experience
Staff was friendly and courteous location clean and quick serviceADAMJONATHAN B.
El cliente no dejó un comentario.RYAND W.
The team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, JoshJoshua M. | Overall Experience
Best and Quick Service proivdedANILAHMED Q.
El cliente no dejó un comentario.Valeriy P.
El cliente no dejó un comentario.ANGELA W.
All was top notchRODNEYJAMES W.
Service and staff were absolutely fantastic, I could not have been treated any betterJOHNH W.
El cliente no dejó un comentario.ANGELINE S.
El cliente no dejó un comentario.CHARLES ERIC L.
El cliente no dejó un comentario.Tony D.
Fantastic customer service and experience renting the truck ... staff was friendly and helpfulRATHEEKA B.
El cliente no dejó un comentario.HAMOON P.
El cliente no dejó un comentario.Ormondo S.
El cliente no dejó un comentario.VAHISAN K.
El cliente no dejó un comentario.Catherine D.
El cliente no dejó un comentario.CINDY O. | First Impressions
Wow! Haven't rented from UHAUL since COVID. Great work modernizing the process. Much smoother than before!! Next step - keys in trucks. Pick and pull out of the lot. Gate check with agent on the way out of the lot. Like national car rental. :)CEDRIC S.
El cliente no dejó un comentario.Twila J.
El cliente no dejó un comentario.HANY Y.
Couldn't find the return boxSALMANMUHAMMAD A.
From pickup to drop off it was an excellent customer experience. Love the use of technology for making it touchless and seamless. I will definitely use your service again and recommend to others.ANNAM P.
El cliente no dejó un comentario.Karthik M.
El cliente no dejó un comentario.Ryan J.
Not sure if interiors of vehicles are being sanitized. If not please do so and leave something inside that reads 'sanitized'. This did not effect my overall experience as I did the wipe down myself. First time renter and was really happy with the overall experience. Great staff! Thanks!SHUAIB-UDDIN S.
El cliente no dejó un comentario.PENNYA W.
El cliente no dejó un comentario.MARCELLET B.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.JOHNL L.
The staff are very understanding and cooperative with what I call was an event for us. Will for sure recommend this location given our experienceROBERT DAVID P.
A quick walkaround the vehicle with one of the staff would have been helpful to show me some of the features of the truck instead of letting me find out by chance (e.g. step in the bumper to get up into the truck bed).Heidi C.
Your customer service outside girl needs to learn customer service. Very abrupt and rude. For that reason I would not recommend that outletWILLIAMJ C.
The tailgate was not working and could not open it. Called location for suggestions and they agreed we would not be able to clean it theJAMES T.
Front desk representative was not up to standard. She did not give a welcome appearance seems she is tired of work and not interested to give detail info.TARIQAZIZ M.
Dont overcharge for the fuel. 17 kms is not equal to 10 dollars of fuel.Parul K.
El cliente no dejó un comentario.TOMO G.
El cliente no dejó un comentario.Rosario L.
El cliente no dejó un comentario.Asim A. | First Impressions
Good Service!!MAHENDRA B.
Not sure if it's the location or the way online booking system on website is managed but I had an appointment booked with an email confirmation. When I arrived at the location the staff first told me I didn't have an appointment. Then after some checking in their system they told me the parts were on order and should be arriving within a week and will receive a call when parts arrive. Of course no one bothered to call to say that it was on back order which will take a few more weeks. I emailed service team to ask why i was not notified initially about the parts on back order and to reschedule my appointment, they too confirm it was supposed to be on the day I arrived and apologized for the mixup. They told me the location manager will call me to clarify the confusion. After waiting for a week, manager emailed (instead of calling) to tell me she had called me and left a message (the day before scheduled appointment) that the parts are not available. I didn't receive such message nor email to confirm about the parts arriving a few weeks late. By this time, I felt frustrated and confused about the miscommunication not to mention having to take a day off from work for the appointment that could have been avoided if I was informed about the missing parts at least a few days before. This experience left me with a negative impression of UHaul for lack of professionalism and customer service.Susan L.
El cliente no dejó un comentario.GEORGEA M.
Good service and location.TERRY H. | Overall Experience
This location is truly amazing. I really like the size and that there is lots of paved area.Otto M.
El cliente no dejó un comentario.KERVINA K.
El cliente no dejó un comentario.CHRISTOPHER N.
El cliente no dejó un comentario.fe W. | First Impressions
You need new web development. On line is a painful experience.VICTOR S.
Make the rental process less stressful especially when ppl are moving. Going over the vehicle for marked damages prior to checkout is very time consuming especially when you need to checkout. It appears other locations offer easier checkout process and you can get on the road faster.LEANNEC D.
I found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.Raymond H. | Overall Experience
100% would recommend to friends. Very well kept. Climate controlled.Matthew T. | Overall Experience
El cliente no dejó un comentario.John R.
Clean sales office. Lots of carts for use. Clean storage units, well maintained.Matthew T.
The customer shouldn't have to wait for there deposit to be returned to there bank account after the equipment has been returned.Fred M.
El cliente no dejó un comentario.Emmanuel O.
El cliente no dejó un comentario.Jobin J.
El cliente no dejó un comentario.ABINAYMADHUSUDAN K.
El cliente no dejó un comentario.Troy R.
Very clean facility, staff is very pleasant, patient with Explaining the process and it was well explained! Im really happy i chose this location now and truthfully we may consider a storage unit soon! Thanks again guys Cheers Matt & LindseyMATTHEW GEORGE M.
El cliente no dejó un comentario.Steve A.
El cliente no dejó un comentario.Paul T.
The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.debbra d. | Overall Experience
El cliente no dejó un comentario.QUINN V.
El cliente no dejó un comentario.Deborah M.
El cliente no dejó un comentario.ANNE MARIE C.
El cliente no dejó un comentario.YVONNE A W.
Make more visible the Dropbox.Paulo Cesar R.
El cliente no dejó un comentario.Daniela L.
the only problem I experienced was with your app.. it wouldn't upload any photos of mileage, gas ,or cleanliness of the vehicle.. I ended calling your toll free number and was directly to the website where I was able to complete my drop out... the associate was able to guide me throw the process ... but that experience made me extremely ticked off and I was getting really angry .. that's allGLENN B.
No improvements possible.Randy P.
The car carrier tire strap jacking spinals were almost seized. Took a fair bit of time wrestling with them to free up to be able to use them. Other than that ordeal everything else was fine.GARY L.
Jake was greatDavid H.
El cliente no dejó un comentario.raydel l. | Overall Experience
El cliente no dejó un comentario.Eldon P.
Drop off box for keys need to be clearly labeled. It's confusingAngeleen B.
awesome as usual!MICHAELC L.
Everything went great, there were not any extra costs or charges which I was worried about but Overall it went great but it's helpful to have a IPhone to fill out informationDINAH F.
Was told where to bring the trailer for drop off..All was goodMICHAEL M.
Excellent customer serviceSiddiq S.
The staff were very friendly and courteous. Van was spotless. Very clean.IAN M.
El cliente no dejó un comentario.BRANDON W.
Easy breezy uhaulRizwan A.
Very helpful staff. They took the time to help us pick up our trailer and load our vehicle on to it.Glenn M.
El cliente no dejó un comentario.Paul G.
Fantastic service!ANTONIO G.
El cliente no dejó un comentario.Carlous E. | Overall Experience
El cliente no dejó un comentario.Julian V. | Overall Experience
Highly recommended, nice clean facility with courteous, helpful and friendly staff.Caroline S. | Overall Experience
El cliente no dejó un comentario.Bonnie H. | Overall Experience
El cliente no dejó un comentario.EMMANUEL F. | Overall Experience
El cliente no dejó un comentario.philip h. | Overall Experience
El cliente no dejó un comentario.Esther O. | First Impressions
El cliente no dejó un comentario.Adewale A. | Overall Experience
Never has one positive experience with customer service. Employees always rushing, not informative and not friendly.Hollie A. | Overall Experience
El cliente no dejó un comentario.Maxyne P. | Overall Experience
I like it a nice place keep cleaning the storage That's great!!shadene w. | Overall Experience
My experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.Jim W. | First Impressions
El cliente no dejó un comentario.Marilyn C. | First Impressions
El cliente no dejó un comentario.Megan D. | Overall Experience
El cliente no dejó un comentario.Christina D. | Overall Experience
Exceptionally clean facility and very well managed. Great customer service. The after hours "door only" access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Highly recommend!Karla K. | Overall Experience
El cliente no dejó un comentario.Jelan A. | Overall Experience
El cliente no dejó un comentario.Anthony N. | Overall Experience
El cliente no dejó un comentario.Rick M. | Overall Experience
The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!cynthia W. | Overall Experience
El cliente no dejó un comentario.Bothwell C. | Overall Experience
El cliente no dejó un comentario.Jacob W. | Online Move In
El cliente no dejó un comentario.Johnny M. | Overall Experience
We were thrilled to have access to free carts!! Thank you!Melissa P. | First Impressions
The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.Matt R. | Overall Experience
Very quick and easy service, no complaints about my storage stay.Imad M. | Overall Experience
Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.LYDIA H. | Overall Experience
Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.SILVINO R. | Overall Experience
I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuffAleah K. | First Impressions
El cliente no dejó un comentario.Bothwell C. | First Impressions
El cliente no dejó un comentario.Jeff g. | First Impressions
The staff and management was great. However it should be noted that the booking process is frustrating. I had reserved a 5x5x7 unit which was $99 a month and met my needs. Someone from uhaul (can't recall the name) called to confirm that I still needed the unit, I confirmed I did and was told a unit would be available. When I arrived on Saturday oct 31 for my check in I was told the unit I had reserved was not available and I'd have to take a larger more expensive unit. This is a bit of a bait and switch from a customer stand point. Again, no fault of the staff, but this should be something that's ironed out from a customer experience standpoint on the website to allow for only what's available to be booked or reserved. I'd rather get the value for what I'm paying for rather than be told I have to take a more expensive unit or find another location all together.Ryan E. | First Impressions
I reserved a unit in early September for the end of September. When my reservation date was nearing I needed to complete my rental contract and wanted to do that online. One of the reasons why I selected U-Haul was because they said that you could complete the rental of the unit online, which was important to me as I was out of the country and could not do it in person. I tried completing it via the website on my desktop, on my mobile, I downloaded the app, I checked every page, clicked on every link. I could not find where I could complete my rental. I wrote several emails to the customer service, who were not helpful. One sent me a link to an internal, employee page on uhaul.net when I asked for instructions on completing the rental online. Eventually when I got a hold of someone on the phone at the storage unit facility (the first time I got transferred to the generic 1-800 number, and that person couldn't help me) they told me that the unit I had reserved was not available and that was probably why I could not complete my rental online. I then had to take a larger unit than I needed and pay more money than I budgeted because by that time I had no choice. So what is the point of reserving a unit if it does not mean the unit is actually RESERVED? I would rather pay a downpayment to hold a unit in advance than to be told on the day I am ready for it that it's not available. What is the point of a reservation?? And on top of that, no indication whatsoever on my reservation that the unit was not available, so that I could at least look somewhere else or at another location if possible. Extremely frustrating service.Danielle J. | First Impressions
Perhaps the cashier/attendant was having a bad day, but 1st impressions are lasting. I was met with a resistance and an attitude that suggested that my business was not very important or welcomed. I only proceeded because I was in an immediate emergency situation...Customer Service needs to be addressed.ANDREA L. | First Impressions
El cliente no dejó un comentario.Gary H. | First Impressions
We were not told about the free first month for storage. Less than a week after renting the storage unit we were locked out for non payment. After standing in line for 20 minutes we were told the lock would be removed, never received an apology for the inconvenience. We rented a truck the same day and spent more time in line then we did in the truck, while 3 staff members stood outside, leaving no employees inside at the counter.Cheryl B. | First Impressions
Very clean, bright, and convenient! Really nice and helpful folks in the store too.David S. | Online Move In
Great facility and staff.Carla B. | First Impressions
Most of the staff were very personable and friendly. When I had questions, they were quick to answer and help. The bathroom in the bay was not working, which was inconvenient.Katherine H. | First Impressions
No commentNassir H. | Overall Experience
Servicios adicionales en esta ubicación
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