For some reason the pre inspection report never showed gas gauge photos of gas gauge. It all worked out in the end with the help of the great staff. Great service all round !!!Stephen D.
Customer Reviews for U-Haul Moving & Storage of Ajax
Ajax, ON L1S1S3
(The old life style window building facing the 401 East bound traffic)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 4:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Some confusion when returning the vehicle. Completed the return on my phone but the person at the desk didn't see it. Then they asked me what the mileage was. I told them. They told me that it was not correct. They then checked the mileage themselves and I was correct with the mileage.Glenn S.
Confirm the vehicle lights are all working in good conditionLORI C.
Trailer lights had a short flickered while driving. Location advisedRobert W.
provide better information regarding the gas intakeKatie H.
I can't think of anything! I was very pleased with the truck and the service!SUSAN WANDA B.
El cliente no dejó un comentario.Mortaza H.
El cliente no dejó un comentario.Cory K.
The Staff is great at this location, felt very welcomed and informed. Keep doing what you guys are doing.Joshua P.
Thanks, great serviceSean D.
El cliente no dejó un comentario.Alan I.
El cliente no dejó un comentario.JAMES H.
El cliente no dejó un comentario.Matini S.
El cliente no dejó un comentario.CYNTHIAMARIE T. | Overall Experience
More friendlyRATHEESAN T.
El cliente no dejó un comentario.Rafal Q.
El cliente no dejó un comentario.Bohdan K.
Went to this location because initial location in Port Perry I could find the lock box for keys. Very disappointing and wasted a lot of my time. Uhaul service is good.Miguel M.
El cliente no dejó un comentario.Bebeth A.
El cliente no dejó un comentario.Brian R.
Customer Service was professional and friendlyHARRY J D.
Everything was good like the serviceOneil L.
El cliente no dejó un comentario.Bernard S. | Overall Experience
El cliente no dejó un comentario.Remone J.
El cliente no dejó un comentario.Linh H.
Service the vehicle, the cube truck I received was really ruffVICTOR R.
El cliente no dejó un comentario.BRIAN R.
Received really good service and perfect for my needs.Pierre M. | First Impressions
El cliente no dejó un comentario.Doug b. | Overall Experience
El cliente no dejó un comentario.Stefanie H.
call wait time is excessively long!linh H.
El cliente no dejó un comentario.Jennifer S.
The only thing I would recommend is that all vehicles be filled with gas at all times easier to judge how much you needMartin O.
This location is above and beyond any I have gone to previously. The staff are courteous, efficient and pleasant to deal with.John F.
El cliente no dejó un comentario.Roger G.
The people that did the checkout and checkin of my rental were very friendly and helpful even at 7am. Maybe there can be a self service kiosk near the front for quick rental ordersbrendon P.
El cliente no dejó un comentario.Raul R. | Overall Experience
The app wasn't reliable. I couldn't use the photo feature to check in when I returned the vehicle after hours.Sajeevan Y.
El cliente no dejó un comentario.Percy P.
I rented a cargo van and it was filthy inside with melted snow and mud.PATRICKJ N.
Very helpful and polite staff, quick service.david A.
Floor was warped/bent in trailerMark V.
El cliente no dejó un comentario.olav H.
El cliente no dejó un comentario.Mohammad S.
El cliente no dejó un comentario.Arjun M.
Talib was excellent very pleasant boy excellent customer service great experienceFarah D.
El cliente no dejó un comentario.Jonathan P.
El cliente no dejó un comentario.WILLIAM M.
Nothing at all. The staff at this location are excellent. The service was fast and friendly.Claude M.
El cliente no dejó un comentario.Dupinder S.
Nice customer service Polite employeesOmid M.
I waited 2 hours to get in because elevator was out of service. My moving guys ditched me. I am a tenant there and i deserve a 24 - 48 hours notice in my email for elevator servicing. Glad i terminated my leaseSamson I. | Overall Experience
El cliente no dejó un comentario.Suanne W.
El cliente no dejó un comentario.Abin T.
El cliente no dejó un comentario.aazaad S.
El cliente no dejó un comentario.Vladyslav G.
El cliente no dejó un comentario.Colin G.
Cleaner public washroomRandy H.
El cliente no dejó un comentario.Syed H.
El cliente no dejó un comentario.Frank M.
El cliente no dejó un comentario.Stefanie H.
El cliente no dejó un comentario.Glen D.
El cliente no dejó un comentario.Chris M.
The ajax location was great the online service horrible kept cancelling our move . Advised me needed a 20 ft truck 15 ft would have worked . We used your company as we were looking for one way gave us a discount but with gas was mare then the one way plus we had to come back to Ajax then go back to Ottawa insane.. We still have stuff to move to Ottawa but if we have to go both ways as your one way was cancelled we could use anyone , and hopefully have the truck on the day we ordered it forMelissa H.
I rented a trailer. Was going down the 401 west bound. I noticed a noise coming from the trailer. 2 minutes later I got pulled over. The 2 tires on the trailer were ready to fall off. All lugnuts were loose on both tires. Luckily I had a wrench to be able to tighten them up. Very scary situation... Could have killed someone. I rent lots of equipment from you guys and never had an issue before. I am a little worried about renting again. If I do I will make sure to check the nuts on the tires before I leave.Edward T.
Very friendly staff. Quick pick up & drop off.lorie G.
El cliente no dejó un comentario.Julie B.
Talek was amazing and professional. He is the reason I returned to this u haul to complete my move. Kim was also very professional. I would recommend this u haul to friends and familychevanese P.
Very attentive and friendly staff made the rental experience actually enjoyable.Randy P.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.charmaine K.
El cliente no dejó un comentario.Raoul K.
great staffWILLIAM M.
El cliente no dejó un comentario.Alexander C.
El cliente no dejó un comentario.KATHIEANNEA K.
You have been doing a great job so far.MICHAEL P.
El cliente no dejó un comentario.john S.
El cliente no dejó un comentario.Agustina G.
El cliente no dejó un comentario.Joseph O.
El cliente no dejó un comentario.IVORDAVE S.
The trailer bed should be cleaned n maintained to ne free of dents n rust by u haul.Edwin D.
El cliente no dejó un comentario.John M.
nothing to improve really..all was great.and thank you very much for a great job well done. J HarrisonLYNN H.
It was a perfect experience.Raymond G.
Streamline the pickup and drop off processes. I tried to do self serve pickup but it forced me to go to counter and there was a wait. At drop off, there was a lineup of returns and I had to go inside to ask one of the staff to come out and help the one guy in the lot with backlog. He was very quick to help and once he was on it, drop off was very easy.Brett C.
Excellent and professional service from Kim, from start to finish! Highly recommended!pina C.
fabulous serviceWILLIAM M.
El cliente no dejó un comentario.Raoul M.
We had a difficult time accessing thr sliding doors at the location after hours. Looks like I needed a card that I didn't have so it caused a bit if frustration but we were able to use the door. Next time I'll call and let you know in advance that I plan to access storage after hoursJUDI L. | Overall Experience
El cliente no dejó un comentario.Raul R. | First Impressions
El cliente no dejó un comentario.GEORGEP R. | Overall Experience
El cliente no dejó un comentario.SUBHAJIT G. | First Impressions
People where mean and howChellsey B. | Overall Experience
El cliente no dejó un comentario.Nancy B.
El cliente no dejó un comentario.Orhan M.
Extraordinario servicio al clienteTRISTAN A.
El cliente no dejó un comentario.christine n. | First Impressions
El cliente no dejó un comentario.Andrei M.
Have trucks that use less fuel!!!Claude M.
The customer service rep Talek and his team went above and beyond to accommodate my moving needs. Talek took the extra steps to follow up with discounts for me and correct a booking error I made. This greatly alleviated the stress of moving and instilled confidence that my belongings are safe and secured until my next move.Khurram M.
El cliente no dejó un comentario.John D.
The staff assisted me was very helpful and trailer is great conditionManny E.
The mattress cover and TV covers are waaaay overpriced. Good for business but terrible for the customer. They probably cost a dollar to make IF THAT, especially since they new bought in bulk from China.. but they sell for $15- $20. That a huge upmark on price.Logan M.
El cliente no dejó un comentario.FADI K.
Only issue was front right tire pressure monitor was not accurate.Terry B.
El cliente no dejó un comentario.Mary L.
The staff were great! They were personable and helpful. The storage facility was exceptional. I had everything I could possibly need for my packing, moving, and storage needs, right at my fingertips. Note: The move-out date is incorrect.SUZIE W. | Overall Experience
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Owen F.
El cliente no dejó un comentario.Vaughan A.
charged me $72 for not filling the gas tank which I only ran for 31KM.JianCheng C.
El cliente no dejó un comentario.JOSEPH G.
The Guy with the glasses at the desk made my moving in and out effortless I wish customer service could always be like thatAlbert S. | Overall Experience
Need better phone response time. I was on hold for 20 minutes. Uhal didn't cancel my storage unit rent after I told them I was moving out.Jason B. | Overall Experience
El cliente no dejó un comentario.Michael T. | First Impressions
El cliente no dejó un comentario.MARK J. | Overall Experience
Great service. U-Haul saved the day for us,we'll definitely use it going forward.Mehmet Yalcin P. | Overall Experience
We were running late and the gentleman on the phone set everything up for us. It was a huge help considering we arrived after hrs.ROBERT Q. | First Impressions
I was not told upon booking or even check in that the sliding door would be locked at a certain time. I had to move a 10ft truck worth of stuff through the steel door that doesn't open all of the way. I was also not told the storage unit would be upstairs. I was not told how to drop off the keys for the truck or when payment occurs. Overall, very unimpressed with the experience.Madison T. | First Impressions
El cliente no dejó un comentario.Devon S. | Overall Experience
El cliente no dejó un comentario.Tanesh Praven M. | Overall Experience
mess up my account and charge my credit card for the unit i never rent before. I only hold up 2 units currently and they are fully paid, and today i got email from Kim Jesson and claiming i own Uhaul money for the third unit, which i never rent it bofore, she charged me late fee for that unit. This is ridiculous and when i called for assistance to clear the situation, the girl who answered the phone was very rude and just transferred me to customer service and made me wait another 45 minutes. I just wasted an hour on things Uhaul made mistake on. This is not right. and still no one has fixed my problem yet. Just kept transferring to different departments and kept me wait.Rebecca H. | First Impressions
El cliente no dejó un comentario.Jeff g. | Overall Experience
Great storage facility. Clean and secure and easily accessible. Staff are very friendly and accommodating.Elizabeth B. | Overall Experience
Went over and above to help me in my situation really appreciate all staff help Thanks so much Cavelle EtienneCavelle E. | Overall Experience
Very helpful front desk, accommodated for our needs and was knowledgeable and patient with answering our questions.Ryan M. | First Impressions
I've rented a storage for 2 months and the rate is reasonable and staffs are friendly and helpful. I'd definitely recommend this storage location.Shahram W. | Overall Experience
El cliente no dejó un comentario.Lais Y. | First Impressions
El cliente no dejó un comentario.Gary H. | Overall Experience
Super clean facility. Easy to get in and out. Lots of hand carts. Elevator is fast.bruce h. | Overall Experience
Great service. Patient, friendly staff and always ready to help.SONIA M. | First Impressions
I have not used a storage unit before and can say that my experience was very good! Staff were helpful and friendly, and I always felt that my belongings were safe and in a clean facility. ¡Gracias!laura m. | Overall Experience
El cliente no dejó un comentario.Suresh S. | Overall Experience
Simply the best and very friendly staffFerdinand L. | Overall Experience
El cliente no dejó un comentario.Jagdeo P. | Overall Experience
I have one complaint regarding the communications between the uhaul storage facility i have my belongings at and the head office in the US. There is a very obvious lag in communication between what is actually happening here and the late notices received weeks later. I have a credit card on file when I first arranged storage. I was not advised that auto payment was an option, I assumed that it would be the payment for monthly service. The person who set me up did not say anything. I then received a late notice and contacted the facility, the charge was removed. I was placed on auto payment, to my knowledge. I think received another late notice. I called again. My emergency contact also received a late notice and then I was frustrated. I called again and the person I spoke with did not listen to anything I said. She spoke over me, blaming the computer and basically blaming me for changing units. All of this in a matter of 2 months. Four notices in 2 months for no reason. My credit card was there the whole time and somehow she wanted to blame me. I went in yesterday to change the unit to a smaller one and the girl there was fabulous. I asked her to ensure that the autopayment was set up. She confirmed and was helpful. It's obvious to me that the US head office is not in the same time.zone and not on top of what is happening in reality. This represents poor customer service and ultimately cause unnecessary conflict here. I don't blame the staff here, but rather then place blame on the customer in this situation, the head office should provide a follow call to apologize for the time issues then place that on the staff here. It's unfortunate that this happens but very irresponsible of the company in the USLori M. | First Impressions
Staff very helpfulCavelle E. | First Impressions
El cliente no dejó un comentario.Mark S. | Overall Experience
Above and beyond service second to none. General manager Kim was absolutely amazing at making my needs happen. I would not go to any other location and I will highly recommend that location to everyone I know.JAIME C. | First Impressions
dave was very helpful in showing me how to use the keypad and which one to use but the first guy only gave me 6 didgitsMichael L. | First Impressions
I would recommend this storage even though I had trouble at two other locationsMALIKA H. | Overall Experience
I actually enjoy coming to the Ajax Uhaul Station Street location to purchase boxes, tape, etc., and rent trucks. This is the first time renting a unit and I am very pleased.The staff are extremely helpful and pleasant to deal with. Excellent customer service at all times.Elizabeth B. | First Impressions
Been with them over 2 years and never once an issue. Safe clean location and the staff has been greatbrendan o. | First Impressions
El cliente no dejó un comentario.Samuel T. | Overall Experience
Staff is very helpful and facility is well maintained.Devon S. | First Impressions
Thanks to Kayden who got me set up.laura m. | First Impressions
I had a good experiencegracelyn c. | Overall Experience
El cliente no dejó un comentario.NAGINBHAI P. | Overall Experience
El cliente no dejó un comentario.Christine N. | First Impressions
El cliente no dejó un comentario.Renita Wan Tsz T. | Overall Experience
I rented a UHaul van from this location and was very pleased with the van rental process. Everything about the van rental process here was great! It was convenient to store my things at the same location that I had to return the van. Staff at this location were friendly and provided excellent customer service. I appreciated them walking me through the access protocol, particularly since their shift was ending. Also, I felt confident about the security measures at this location. My one concern though was that there was a poision trap box for rodents, right in my unit. There was a label on the trap box saying advising not to touch it due to poision. I understand that all storage facilities, regardless of how fancy they look, must put rodent/pest control measures in place and I appreciate that the facility addressing the issue of pest control. However, I was concerned about the posion from the trap coming into contact with my belongings. I also was concerned that the trap might lure rodents into my unit, and that on the way they might nibble on my belongings. Not sure if the latter is a valid concern or not, but it did cross my mind.Sharon C. | Overall Experience
David and Alex have been enormous pillars of knowledge and understanding when it comes to fixing multiple problems arising with my account. I am so very greatful for receptive and understanding employees who aim to help solutions easier and quicker and make unpleasant situations bearable with respectful actions. Thank you again.Mary C. | First Impressions
El cliente no dejó un comentario.Pequet T. | Overall Experience
Your employees made the experience They were so helpful and accommodating. Would recommend THIS location to everyone.Sara S. | First Impressions
The staff was helpful and friendly. The keypad was easy to use and the unit was clean. Overall experience was amazing.Olivia M. | Overall Experience
El cliente no dejó un comentario.Tiffany W. | Overall Experience
El cliente no dejó un comentario.Ramzia O. | Online Move In
So far my Experience is wonderful, no complaints and the price is better than most around. Highly recommend it! Kara P. | Online Move In
El cliente no dejó un comentario.CAROLYNLOUISE E. | First Impressions
El cliente no dejó un comentario.sarah b. | Overall Experience
El cliente no dejó un comentario.Ray D. | Overall Experience
El cliente no dejó un comentario.Manoj C. | Overall Experience
El cliente no dejó un comentario.Ena S. | Overall Experience
Used this unit for 4/5 years and never had a problem. Employees were very nice and happy to help. Great place and would definitely recommend this location.Ryan C. | Overall Experience
El cliente no dejó un comentario.ERICKWAMEKRA B. | Overall Experience
Very friendly staff Clean facility Easy transactionsSusan W. | Overall Experience
I arrived shortly before closing and was concern ed nobody would be able to help me. The gentleman (name i cannot recall) was exceptional. He was unhurried, really took his time to answer all my questions and provided a great deal of help. My original storage space was too small, and the storage space I ended up using is too large but he did provide help and information in a proper size unit (unfortunately that size is not available at this location). He explained everything to me and again was exceptional with his attention and help he provided. Thank you to him. Only negative i can think of, because part of the system was down (debit card), i was not able to set up automatic withdrawl in a monthly fashion for my unit.Edward R. | First Impressions
El cliente no dejó un comentario.Dieujuste d. | Overall Experience
I wasn't too impressed with the last couple of months with uhaul. I had this locker for almost three year and it was always an issue trying to get in to access my locker and then when finally inside there always happens to be an extra lock on my locker! Usually it's because of not receiving payment which I make sure it was on an auto renew, or this new one stating that you need a disk lock to be put onto your locker. The last Friday of October I got a driver and a truck to be able to empty my storage by the tie I got to my storage there was an extra lock I couldn't take off and the uhaul staff just went home for the day. So I had to wait until I could go in in person after calling three times explaining the situation which no one cared for pay for any other driver just to get them to finally take this lock off. Was the worst hassle I had to go through and the worst part was is that the lock I had I bought at the uhaul store which they are still selling so what was the point so restraining me and costing me more money for no reason when it was a uhaul lock. I'll never put my stuff in a uhaul again.Tiffany E. | Overall Experience
El cliente no dejó un comentario.Maureen Dany P. | First Impressions
El cliente no dejó un comentario.MICHAELN W. | Overall Experience
OverpricedJarred G. | First Impressions
Talek. Was amazing and very helpful!! Great job!sharon S. | Overall Experience
The team at this U-Haul location was excellent. They were amicable, pleasant to deal with and very accommodating. I have nothing but good things to say about each person I dealt with. I would absolutely recommend this location to others. Best regards, JoshJoshua M. | Overall Experience
El cliente no dejó un comentario.CINDY O. | First Impressions
El cliente no dejó un comentario.Asim A. | First Impressions
Good service and location.TERRY H. | Overall Experience
El cliente no dejó un comentario.fe W. | First Impressions
I found this facility to be a little dry, some of my belongings had signs of stress and joints had started to come apart from the dry heat of the unit.Raymond H. | Overall Experience
100% would recommend to friends. Very well kept. Climate controlled.Matthew T. | Overall Experience
The only incovience was the day I moved out. The large door does not stay open after closing hours. This i was not aware of.debbra d. | Overall Experience
El cliente no dejó un comentario.raydel l. | Overall Experience
El cliente no dejó un comentario.Carlous E. | Overall Experience
El cliente no dejó un comentario.Julian V. | Overall Experience
Highly recommended, nice clean facility with courteous, helpful and friendly staff.Caroline S. | Overall Experience
El cliente no dejó un comentario.Bonnie H. | Overall Experience
El cliente no dejó un comentario.EMMANUEL F. | Overall Experience
El cliente no dejó un comentario.philip h. | Overall Experience
El cliente no dejó un comentario.Esther O. | First Impressions
El cliente no dejó un comentario.Adewale A. | Overall Experience
Never has one positive experience with customer service. Employees always rushing, not informative and not friendly.Hollie A. | Overall Experience
El cliente no dejó un comentario.Maxyne P. | Overall Experience
I like it a nice place keep cleaning the storage That's great!!shadene w. | Overall Experience
My experience in the store was very good. Both your workers were very kind and helpful. There are just two items of concern for me. When I got the truck rental I called in and asked if I could get the free storage promotion that was advertised. The operator said I could and reviewed both the truck and storage reservation and confirmed this. However when I got to the store they advised since I am not dropping off the truck at the store I would not get my first month free. If I would have known this I would have asked to drop the truck off or go with access storage which gave me the same unit size for half the price. I will call in to customer service tomorrow but would love if you could assist me. As well it looks like my access code does not work so I had trouble actually accessing the unit. The guys at the storage facility were great though and helped me out with that.Jim W. | First Impressions
El cliente no dejó un comentario.Marilyn C. | First Impressions
El cliente no dejó un comentario.Megan D. | Overall Experience
El cliente no dejó un comentario.Christina D. | Overall Experience
Exceptionally clean facility and very well managed. Great customer service. The after hours "door only" access was a tad inconvenient for large items but fortunately the large double door entrance is open 7am-7pm. Highly recommend!Karla K. | Overall Experience
El cliente no dejó un comentario.Jelan A. | Overall Experience
El cliente no dejó un comentario.Anthony N. | Overall Experience
El cliente no dejó un comentario.Rick M. | Overall Experience
The storage lockers are extremely clean and staff are very helpful. We rented the locker for 6 months so having the payment come out directly each month made things so easy. With renting a van we even got one month free...bonus!cynthia W. | Overall Experience
El cliente no dejó un comentario.Bothwell C. | Overall Experience
El cliente no dejó un comentario.Jacob W. | Online Move In
El cliente no dejó un comentario.Johnny M. | Overall Experience
We were thrilled to have access to free carts!! Thank you!Melissa P. | First Impressions
The facility, customer service, and my overall experience with U-Haul was excellent. Storage areas are clean throughout. The staff were highly knowledgeable, friendly, and very helpful! Even though I live in Scarborough, I will continue to go to the Ajax location for my storage and hauling needs.Matt R. | Overall Experience
Very quick and easy service, no complaints about my storage stay.Imad M. | Overall Experience
Everything was great with the exception of one thing. It was not communicated to me that I did not have 24 hour access, so when I attempted to access the facility outside the allotted hours I could not get in. I had to leave and come back with my belongings during the allotted hours.LYDIA H. | Overall Experience
Kim at the Ajax location was really helpful and compassionate as this day was really stressful for me. If you have a program that recognizes employees for going over and beyond please make sure she gets this.SILVINO R. | Overall Experience
I had got there before the doors locked had to run out forgot the door would lock my purse and medication were all left in and I could not get my stuffAleah K. | First Impressions
Helpful convenient and understanding to certain situations as I am a long distance truck driver and was never home when my bill needed to be paid so the staff understood this so being late was approached with consideration. GraciasJAIME C. | Overall Experience
I haven't actually been able to get a a chance to fully move in my unit due to not having my password work for 24 hour access ( even though I have paid for this service for the extra ten dollars per month. The gentlemen signing me in was saying he didn't know much about the reasons why he was not successfully getting into the place under my account for registration reasons and that he would fix it in mornjg and email me the information... Is it still *3856539# or is it something else... I haven't bothered going there since every time I am in the area or off work or free from Xmas errands-get together and my bad timing it's after the office is shut down. So please call me when you get a chance to talk about this situation at 6473856539 thank you for your time and I look forward to hearing from you soon.. Happy holidays and I hope you are having a great time with your family and loved onesAmanda S. | First Impressions
El cliente no dejó un comentario.Krystle B. | Overall Experience
El cliente no dejó un comentario.KAMRUL I. | Online Move In
El cliente no dejó un comentario.Bothwell C. | First Impressions
El cliente no dejó un comentario.Steven L. | Overall Experience
El cliente no dejó un comentario.Jeff g. | First Impressions
I had a great experience with U-haul, really nothing negative to say. Thank you U-haul.chris l. | Overall Experience