Comentarios de los clientes para U-Haul Moving & Storage of Airpark

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Airpark

Clasificación general:

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Rajinder B.
Clasificación:

Excellent , timely and friendly service. Thanks for making my move easy and trouble free!

Hajime A.
Clasificación:

The moving helper staff arrived at our apartment 2 hours late! The staff said that it was because U-HAUL forgot to contact with a forklift operator. It was no professional. In our move-in in Chicago, the delivery was canceled due to heavy show. However U-HAUL did not let us know about the cancelation. In addition, you did not tell us the time window of delivery on the next day. It was ridiculous. We will never use your service again.

Maricia S.
Clasificación:

I would never recommend uhaul ever again. the manager on duty was rude, not helpful, didn't even try to help resolve the billing issue. No location to park large uhaul rentals with No parking signs everywhere on the facility

JOHN S. | Overall Experience |
Clasificación:

Everything was very easy from start to finish. Clear instructions about Checkout process. Would recommend this facility to others, and would use them again in the future if needed.

ADRIAN W.
Clasificación:

Very knowledgeable, helpful and friendly staff. Even with multiple customers in line, and the phones ringing, they were polite, patient and attended to everyone's needs. Thanks!!

Henry L.
Clasificación:

Super efficient and professional

DONALD W.
Clasificación:

Everything was great. Keep up your friendly and efficient customer service.

FRANCISCO B.
Clasificación:

Friendly and efficient staff! It was a very nice experience!

CLYDE R.
Clasificación:

El cliente no dejó un comentario.

BUWANEKA G.
Clasificación:

A message “ Tire pressure monitor system needs servicing” came up.

Jean-Paul M.
Clasificación:

El cliente no dejó un comentario.

Kerry M.
Clasificación:

El cliente no dejó un comentario.

Adrian W.
Clasificación:

Excellent experience, the staff were super friendly, very helpful and knowledgeable. I will rent from here again. Thanks.

THEODOREJAMES K.
Clasificación:

Parking stinks but staff was excellent!

FATMATA J.
Clasificación:

El cliente no dejó un comentario.

Linda T.
Clasificación:

El cliente no dejó un comentario.

Adele B. | Overall Experience |
Clasificación:

Journey, the Manager, was very professional, knowledgeable & friendly in every aspect of the process. The units were clean & access was easy. We plan to use your facility whenever the need arises. Adele Branthover Curiosity Consignment

JOEL P.
Clasificación:

El cliente no dejó un comentario.

Anthony G. | First Impressions |
Clasificación:

The storage was not clean, but the lady asked if we wanted it clean, which was nice of her.

JAMES R.
Clasificación:

The lady who checked me in was great

laura B.
Clasificación:

El cliente no dejó un comentario.

Nishith K.
Clasificación:

The person in charge at the location was unfriendly and non-inviting. When I asked some simple questions on drop-off location choices and mileage, she appeared irritated. She ended up assigning me a drop-off location that was 15 miles from my detstination, all because she was too irritated to work with me on finding a more convenient location.

GABRIELLE G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

steve K.
Clasificación:

drop off was very quick and efficient. it only took 2 minutes and we were done

Kenneth C.
Clasificación:

They were quick, but I wanted a receipt. I never got one emailed to me so I hope everything with return was OK.

Valerie R.
Clasificación:

You can get a complete new passenger side mirror installed. This one is completely broken and does not hold. It's a good thing that I didn't get in an accident because it was completely unsafe with NO VISIBILITY of the right lane!!!!! God bless you. Make sure you get on that right away before someone dies or gets seriously injured!

BARRY G.
Clasificación:

El cliente no dejó un comentario.

Lavon A.
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

El cliente no dejó un comentario.

CHAD C.
Clasificación:

My experience at both pick-up and drop-off were exceptional. I was greeted by smiles and helpful employees that seemed genuinely happy to make my process as smooth and easy as possible. I would highly recommend this location to anyone in need of moving supplies or a truck rental.

Wai T.
Clasificación:

Keep up the good work. I like the customer service. Have used their u-haul rental twice this past week and brought boxes from them. And the people behind the desk always seem friendly.

Arnel G.
Clasificación:

El cliente no dejó un comentario.

DOROTHY C.
Clasificación:

I am part of a non profit organization and need van monthly. Is there a discount rate?

Miguel R.
Clasificación:

El cliente no dejó un comentario.

Wai T.
Clasificación:

El cliente no dejó un comentario.

SARAH P.
Clasificación:

with Covid-19 being prevalent, pickups should probably be scheduled for specific times instead of customers lined up outside.

David L.
Clasificación:

Rental process went very well, nice work by clerk.

MATTEO M.
Clasificación:

Don't stop processing vehicle returns (and even answering the phone) 15-30 minutes before the official closing time, and make the self-service return process much smoother. We had problems with both the phone app - that kept crashing all the time - and with dropping the key in the box since the provided opening was too small.

BRIAN B.
Clasificación:

The person who helped me in Gaithersburg was EXCELLENT Very friendly and helpful

ISAAC B.
Clasificación:

El cliente no dejó un comentario.

WILLIAM K.
Clasificación:

Brock delivered excellent customer service. Made the entire experience quick and pleasant. We were very grateful.

GANVARIGE R.
Clasificación:

Very good service of u-haul. I like the service of u-haul

Kerry N.
Clasificación:

We would like not to have some random person from a drop off location to threaten us with fines if we didn't return the truck to her which was 30 miles out of our way.

Zixuan D. | Online Move In |
Clasificación:

Really hard to find F041x storages! It's in a door without any notice on the door like "F0400-F0435" on the door! who'd open it! First took me a long while to find F, then it took me half an hour to find my storage place! When I arrived at my designated storage room, there's a green lock on it without a Silver lock! not as described in my check in confirmation that "the lock is in your room". No lock. and without going out to the office again, I couldn't even open the door. Had to find the officer in total four times to finally be able to get in the room and store stuff. Really BAD SIGNS for first timers First, You really should add more signs on the gate itself showing, oh here is building A to F, and that office gate is G to H (just for example.) Second, show signs on the door that some storage room are behind the door!!!! I went all around the building and couldn't find my F014XX room. Third, really , if there's only one person there, how's she be able to leave and show me directly the room? The reason it took me over half an hour and four times back and forth to the office is because she couldn;t show me my room directly the first time. Or give me paper directions, or the gate/door clear enough for directions. All in all, need improvement in self-guiding first timers !!!!!!

Julie H.
Clasificación:

When I arrived At 4:30 pm to pick up a rental I was informed the computer system had Crashed “all day” . Luckily while I was there the system came back up. However I should have been informed prior to my arrival so I could have made alternate Arrangements if necessary. Otherwise my experience was excellent

Fritz B.
Clasificación:

El cliente no dejó un comentario.

ERIC D.
Clasificación:

I always received excellent service from this location 👍

HOSSEIN M.
Clasificación:

Better to hire the educated representative to know how to take care of business and customer, She didn't work properly and changed me extra instead, when I called her to ask the reason she lied to make an excuse for extra charge, I won't use that location anymore.

Dina Juliana T. | First Impressions |
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El cliente no dejó un comentario.

Damon L.
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El cliente no dejó un comentario.

Francis S.
Clasificación:

El cliente no dejó un comentario.

THEODORE R.
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El cliente no dejó un comentario.

Thomas H.
Clasificación:

They made me move the trailer to an extremely difficult parking position. That should not be my responsibility.

MOHAMED K. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

John G.
Clasificación:

Very attentive help and efficient in the drop-off process

PAMELA L.
Clasificación:

The equipment was very clean! I appreciated renting clean equipment because that gave me comfort in this COVID-19 environment. I rented from another location recently and that truck was filthy; the glove compartment was completely full, even having a used diaper in it. To the folks at this location - Keep up the good work!

MARY J.
Clasificación:

El cliente no dejó un comentario.

RAID J.
Clasificación:

The representative who handled my account lacked professionalism and public relation skills. A simple greeting with a smile would of been nice. More importantly, if she would have conveyed any information about the process of renting your vehicles, including returns. I am now be charged an additional 20.00 because this employee Journey Stevenson who also claims to be the manager, didn't do her job and explain to the customer the details in renting the vehicle. In fact, I contacted Journey the next day after I was charged the extra 20.00 on my credit account and she refused to give her name. It was only after requesting her name several times and informing I would be contacting headquarters that she finally told me her name. This has been quite possibly the worst experience I have had with any business. I will definitely post a review on line with details of my experience. I still have not contacted UHaul's main headquarters in reference to my experience.

JOSE ROY R.
Clasificación:

El cliente no dejó un comentario.

ERIC D.
Clasificación:

Great staff and very friendly,They are very welcoming friendly.

MARKANTHONY A.
Clasificación:

Your staff at this location was friendly, professional and very patient throughout my rental experience. Due to Covid, originally selected the online check-in process. However, the General Manager, took the time out to accept me at the counter. After walking me thru the process, I stepped away for a moment only to see her professionalism continuing as I noticed she was sanitizing my rental. Definitely recommend anyone to rent from this location. Thank you.

Wendy P.
Clasificación:

The young ladies working in the office were very professional and helpful. Definitely will use this location for my future moving needs.

Shauna D. | Online Move In |
Clasificación:

I Thanks

SUZANNE H.
Clasificación:

El cliente no dejó un comentario.

Lasonja P.
Clasificación:

I set up my appointment for Laurel, Maryland as a pickup since the house moving from is in Laurel. On Friday I got a message that pickup location had moved base on truck availability to Gaithersburg, Maryland. When I dropped the one-way truck off in Midlothian, VA I was charged with a $15 fee for extra mileage from Gaithersburg to Laruel which is 35 miles and I didn't change the reservation your company get and I was told it was unlimited mileage truck mileage.

Heather W.
Clasificación:

I had two boxes and only one traveled as planned to its destination. While the second box was this was ultimately found and the situation resolved and the manager at Airpark was really helpful, it was a chaotic and stressful situation and necessitated a shuffling of arrangements impacting many people. Ultimately, it was satisfactorily resolved, but not without a lot of headaches having to explain the situation countless times to the multiple people I had to speak with to track down and locate the missing box and make the necessary changes and travel arrangements.

DAWANA H.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

DAGMAWI D. | Overall Experience |
Clasificación:

a black girl work there I think a kind off new the worst customer service I have never seen my life, she is so unprofessional. also the young Spanish girl and the store manager they're very good customer service. I'm not coming back this place never again also I don't recommend for any body 😸

Timothy T.
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El cliente no dejó un comentario.

Harry S.
Clasificación:

The ladies that helped me were terrific!

WILLIAM N.
Clasificación:

Uhaul reps were very patient and supportive.

WILLIAM D.
Clasificación:

El cliente no dejó un comentario.

Drew L.
Clasificación:

The staff for the trucks were awesome, but the staff at the Physical locations were horrendous. It first started out with trying to return the furniture pads that we didn't need to use, by the way you guys give away too many of those and I think it's ridiculous that if you don't return them and get charged six dollars. And after that the people when we got to Maryland at the physical location were not very helpful at all and very unfriendly.physical locations were horrendous. It first started out with trying to return the furniture pads that we didn't need to use, by the way you guys give away too many of those and I think it's ridiculous that if you don't return them you get charged six dollars. And after that the people when we got to Maryland at the physical location were not very helpful at all and very unfriendly. I just rented another storage unit to avoid using U-Haul again and probably will never use U-Haul if I can avoid it even if I have to pay more

Harold C. | Overall Experience |
Clasificación:

Everything was fine but sometimes when I would come to use my storage area it was blocked by U-Haul equipment. That was only one person working in the office that was a line and they could not come and move the equipment.? That was very inconvenient and time-consuming.

RYAN D.
Clasificación:

The contactless mobile pickup was a waste of time. I showed up and then had to do all the online stuff like take photos, scan drivers license, etc. This could have been done way in advance. Then, when all that was done it told me an agent was reviewing it to make sure I was qualified to rent. It was stuck on “reviewing” and when using the chat application nobody was responding. I called and was on hold while waiting for an employee to help. Finally “found” my truck which was still being cleaning at 930, despite my reservation being at 9. One of the workers finally helped me out and still had to show my drivers license and credit card (all the same stuff I filled out on the mobile app) and got on my way. Lost an hour of my time, but at least the person who finally helped me was professional and competent. Definitely not an easy pickup.

rhonda g. | First Impressions |
Clasificación:

Front desk assistant was pleasant and nice to work with and highly recommend the facility just because of her.

RONALD G.
Clasificación:

Journey was extremely professional especially in the current environment. She handled several customers by herself swiftly, including storage renters while I was in line. She attached my trailer correctly and safely and detached it when I returned. A very smooth overall experience. Very well ran shop.

DANIEL V.
Clasificación:

El cliente no dejó un comentario.

Stephen V.
Clasificación:

everything was great, service and process went great. Trailer I rented was in good shape, BUT tire pressure was very low on one side which I noticed after loading. I filled with air to sidewall rating but it shouldnt have rented without tires being checked. Inconvenience in an otherwise excellent transaction.

Vincent D.
Clasificación:

There were absolutely no issues with this rental. Everything was great.

LEE J.
Clasificación:

We were very impressed with Journey, the Uhal representative who helped us. She quickly hooked up our trailer and made sure we understood everything we needed to and had everything we needed. We did have to wait too long for her help though because she was the only one working on a Saturday morning. That is a real problem that needs attn. from management. Despite this problem Journey did a good job helping several people at once.

Brandon C.
Clasificación:

Truckshare 24/7 would not work for me. I had reserved my truck for before opening hours and the web page kept telling me I had to wait until 9 AM to get the truck. That was very frustrating! However, the women who worked the front desk helped me out before they were open, which was fantastic! They went above and beyond what they had to do to get me my truck when I needed it.

RENATA S.
Clasificación:

El cliente no dejó un comentario.

Adam S.
Clasificación:

I thought I was doing them a favor by dropping off the vehicle Sunday evening around 7pm when I wasn't supposed to return the vehicle until 10:30am on Monday. Keys were left in the overnight drop box and I was charged an additional fee of $20 for a “after hours service fee”. Lesson learned.

Christian S.
Clasificación:

El cliente no dejó un comentario.

Kossiwa S.
Clasificación:

I like the customer service

ERIC D.
Clasificación:

You have one of the best manager and staff at this location,especially Journey and Sophie they are very friendly and welcoming. Thanks Eric

Robert R.
Clasificación:

Service was very helpful and professional

ISAAC R.
Clasificación:

Christina was great. Thank you so much for the rental. I'll be definitely be back.

Giovanni M.
Clasificación:

When I finally got to the pock up location everything was fine. The issue was getting to a pick up location. U-Haul failed to account for my one way destination and mislead me to thinking I would be able to drop of the rental truck near my new house. Instead no location near where I moved wanted to take my truck even though I specifically asked for a drop off location near my house. Instead I got a oneway contract to drop off the truck to another U-Haul location less than 1 mile from where I picked it up. Does that make sense? No! Absolutely inconvenient and it cost me money because I was forced to drive around from location to location before going all the back to near where I picked it up in the first place. Ridiculous! I will not be doing business with U-Haul going forward because of the lack of responsibility and leadership from your employees when I needed help with this issue. Not all of them but enough to show majority of them don't care because it doesn't impact them.

Gretel R.
Clasificación:

They Gave a price telling me that insurance was included($25) on it, next day a after I left The Van Rented, they called me to tell me that I had to pay $100 more in which the insurance was included..... Like I didn't understand I ask them for send me an invoice, but they told me That they don't do that... That means that I have to pay any a mouth that they want and I Don't have the right to see what I am paying for.... I am going to put this review everywhere, people have to stop use this Disrespect place...

Richard P.
Clasificación:

BOX HAD BEEN BROKEN INTO , NOTHING SEEMS TO BE MISSING, NOTHING OF REAL VALUE IN BOX

ANGELA C.
Clasificación:

El cliente no dejó un comentario.

GEORGE B.
Clasificación:

Customer service excellent.

Usman G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SAMUEL G.
Clasificación:

It took a long time for all the information to process through the computer. For some reason assistance was needed. We received the truck after 15 minutes.

Ann S.
Clasificación:

El cliente no dejó un comentario.

NUSLID T.
Clasificación:

Thanks Sophia for been so nice and helpful 5 stars ⭐️

JARED S.
Clasificación:

The manager there (Journey?) is excellent!!

Patrick P.
Clasificación:

El cliente no dejó un comentario.

lenny eddie M.
Clasificación:

N/A

Eric D. | Overall Experience |
Clasificación:

The staff at this location are very helpful,friendly and welcoming.

Ariel R.
Clasificación:

We we got there in the morning there was 2 ladies outside now it took her like 10 to 15 minutes to come inside. and when she talked to us she was very rude .we will never used or go back to that location. And to all my family and friends i will make sure that they never go there.

THOMAS D.
Clasificación:

El cliente no dejó un comentario.

Xiao H.
Clasificación:

El cliente no dejó un comentario.

Nannette H. | Overall Experience |
Clasificación:

Journey was very helpful and provided excellent service.

Francis D.
Clasificación:

El cliente no dejó un comentario.

DONALD H.
Clasificación:

Manager is outstanding!

Reza S.
Clasificación:

Hey Journey, You are such a wonderful manager at U-Haul. Thank you so much for a smooth and professional transaction! Job Well done and I will rent my next moving trip with you and recommend you to everyone else. Cheers, Reza Seyed-Ali

Caitlin S.
Clasificación:

Easy mobile pivk-up and drop-off! Great bang for your buck - would definitely recommend!

RODNEY C.
Clasificación:

El cliente no dejó un comentario.

Melvin P.
Clasificación:

Had reserved truck a couple of weeks in advanced. The day before my move i get told my pick up location has changed (2 HOURS AWAY FROM ME). Had to cancel and get a smaller size truck. Still not a good location but not 2 hours away. So I get there and there's only one person working. She's helping load trailer. Takes her a good 20 mins to get back into the desk. Finally picked up keys. She had given me the wrong keys.... Overall very disappointed, I will make sure I look into different options if I find myself needing to move again.

Ariel F.
Clasificación:

Office hard to find. Very confusing. H Parking very scarce and inconvenient

karen g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

GARY N. | First Impressions |
Clasificación:

Sophia Burgess was great to work with. I arrived several minutes before closing and she went the extra mile to stay and get me my storage unit. Great job!

JAMICE H. | First Impressions |
Clasificación:

Journey is great. Super energetic, great customer service, friendly, and hard worker!!!

manuel c. | First Impressions |
Clasificación:

no

Suna G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

PIERCE W. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Samantha M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Eric D. | First Impressions |
Clasificación:

The young lady was very friendly and helpful.

Alexandra R. | First Impressions |
Clasificación:

The best services

Yursi Maulana H. | Overall Experience |
Clasificación:

Manager was not helpful and don't what to do when I had a $200 over charged dispute on my credit card. Poor and dirty facility, full of mice. I am glad I checked other nearby facility and moved out.

Beatrice T. | Overall Experience |
Clasificación:

Staff was great. I am still waiting for a refund of the unused boxes (new) I brought back. They weren't able to apply a refund to my card. Would appreciate an update on that matter. Thanks!

mattew john l. | Overall Experience |
Clasificación:

My unit was used to store outdoor camping equipment, tires and a trailer. From the start my unit had large amounts of mice activity, poop urine, nesting and eating damage. The roof leaked water as wel

Catricia R. | First Impressions |
Clasificación:

I never expected or experienced customer service like this before. Dionte the GM help me with my move from start to finish and made sure I had what I need and provided helpful recommendations.

Yursi Maulana H. | Overall Experience |
Clasificación:

I am still having problem with the billing

edwin h. | Overall Experience |
Clasificación:

Me están cobrando el recargo de un mes que no estuve en sus instalaciones, por lo tanto no lo recomiendo 😡😡

Ernest M. | Overall Experience |
Clasificación:

Great place and friendly crew

Susan J. | First Impressions |
Clasificación:

Everyone was terrific and very professional. My possessions are safe and accessible. Not all places are the same - this place is well run - you will be pleased and comfortable. The pricing is A+

NOELLE L. | Overall Experience |
Clasificación:

Thank you. Enjoyed our time there.we moved to a unit that was closer to home

MARK M. | First Impressions |
Clasificación:

Excellent service!

Habtamu a. | First Impressions |
Clasificación:

Outstanding customer service.

FATUMA A. | Overall Experience |
Clasificación:

After being lawful customer for 13months, I found my thing with rats feaces and I had to pay $50 because I lost my keys during moving process.

William M. | First Impressions |
Clasificación:

always a pleasure when i go there. very professional and friendly.

davi f. | First Impressions |
Clasificación:

Rent me a unit, I unloaded my trailer to discovery 30 min after that my unit was out of system and I was moved out, need put all my stuff in the truck again and go find another U-Haul to rent, insane

Nicole R. | First Impressions |
Clasificación:

Sophia was friendly, efficient and helpful. She knew how to make the process go smoothly and was able to help us switch to another unit with larger space without delay. Thanks!

YOUSIF S. | Overall Experience |
Clasificación:

There are millions of mice lives in this facility and I found out the hard way that the insurance is BS and will not cover anything...it was one of the worst decisions I've made to have Uhaul storage

George C. | Overall Experience |
Clasificación:

The security gates were often left open for long periods and the pace was infested with mice. Ineffective methods were employed to rid the place of said mice. The mice damaged some of my property.

Dan junior S. | Overall Experience |
Clasificación:

Mangment sucked had mice

Nicholas T. | Overall Experience |
Clasificación:

Very unsatisfied. Rodent droppings throughout the facility and smelled of urine. We made several calls to complain and even went to the site to make the staff aware. Very unprofessional.

ayi D. | First Impressions |
Clasificación:

i am so glade to have an unit with you .The service is great ,warm and helpful .

LAWRENCE M. | Overall Experience |
Clasificación:

The U-Haul staff was helpful and the storage area was just what I needed.

Robet Kevin H. | Overall Experience |
Clasificación:

Owner terrific. Staff excellent. This is a business doing it RIGHT.

Beau E. | Overall Experience |
Clasificación:

Kossi Day provided excellent customer service and also a solution to a logistical problem.

R Kevin H. | Reservation |
Clasificación:

Everyone I have dealt with at this locatiin has been excellent and very heloful. Particularly the owner.

YOUSIF S. | Reservation |
Clasificación:

These people are great! Friendly and helpful.

christine s. | Reservation |
Clasificación:

Very well coordinated service,Thank you agAin.

ANTOINETTE J. | Overall Experience |
Clasificación:

There were mice in the container which damaged some of my things. I tried to resolve but was told I have taken the damaged things away and nothing could be done now.

Evan C. | Overall Experience |
Clasificación:

Convenient location and easy access.

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