Very nice lady, beautiful facilityChukwuemeka A. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Airpark
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Hicimos preguntas y no nos brindo ayuda ni nos explico nada porque la q atendio andaba apurada por cerrar luego fuimos a ver nuestro estorage y estaba muy frio y ahi dice q hay climate control y es falsoRuben H. | First Impressions
El cliente no dejó un comentario.SHEKU T. | Overall Experience
El cliente no dejó un comentario.IVY R. | Overall Experience
El cliente no dejó un comentario.Marcus J. | Overall Experience
I'm very satisfiedERVIN G. | First Impressions
The lady at the front desk was extremely informative and helping she went the extra mile to make sure I was good id highly recommended keeping more staff like her if you want your business to prosperRichard A. | First Impressions
El cliente no dejó un comentario.TANYA B. | First Impressions
El cliente no dejó un comentario.Spencer D. | First Impressions
El cliente no dejó un comentario.Behtash B. | First Impressions
Lots of improvement needed! I had a terrible experience with UHaul. I was very lucky that my movers were so patient and understanding. Very disappointed in my moving experience with this UHaul location.Kimberly G.
Terrible moving experience from UHaul. I reserved 2 U-boxes a month and a half in advance. They didn't have a double trailer available to deliver the 2 boxes together for loading. The first box received was very damaged with the wall and floor boards were separating. Office staff couldn't locate the 2nd reserved Ubox and when my movers thought I would need an additional 3rd box, that was definitely out of the question. There were no additional boxes available.. I had to have my movers transfer everything to a 10x10 storage unit. The refund process for the boxes was then botched by the manager. I'll have to wait for my credit card statment to make sure the total refund appears. Terrible experience where issues arose on UHauls part that could have been avoided.Kimberly G. | First Impressions
I am still being improply charged for renting a storage unit which I have already returned. This has gone on for over 3 months now. I have talked to multiple U-Haul agents and this issue has not been resolved. This is basically theft and is unacceptable.Jackson L.
El cliente no dejó un comentario.CARLOS M.
The dolly was unusable, and the clerk indicated that she could not credit me for the faulty equipment. The wheels did not roll backwards. Only one wheel rolled forward.ELLIS P.
El cliente no dejó un comentario.HENRY G.
I rent the truck for a week and then I call to ask if I can keep the truck for an extra day and they said I just have to pay $20 and when I return the truck they charge me $99 for the extra day I spoke with the manager and he says he is only a temporary manager he ask the guy who work there about the price and the guy tell he don't knowJOEL A.
El cliente no dejó un comentario.GEORGE A.
El cliente no dejó un comentario.roselyn g. | First Impressions
El cliente no dejó un comentario.JONES F.
El cliente no dejó un comentario.Monique W. | First Impressions
Friendly and efficient Service PersonnelJOSEPH H.
El cliente no dejó un comentario.JESSY C.
Very Awesome And Easy Process. Needed A Truck & Trailer Last Minute And Was Able To Get Set Up. Much Appreciated.THOMAS S.
El cliente no dejó un comentario.THAD B.
I like this u-haul franchise - the staff has always been friendly and helpful. As there seems to often only one person in the office, and they are sometimes helping somewhere other than the office, it would be useful to have a bell or something like that to let them know a customer is waiting. But I definitely prefer this location over others in the Rockville Gaithersburg area as they've always been helpful and it's more personal thand the larger u-haul dealers.LOIS J.
Trash service. Charging for extra with no warning. Last time I ever use uhaulCARLOS Z.
It would be great if trucks have full tank of gas on delivery.SAEED D.
El cliente no dejó un comentario.GERRY M.
El cliente no dejó un comentario.ELLIS P.
Explain the return procedure at pick up.CHON D.
El cliente no dejó un comentario.BENJAMIN K.
El cliente no dejó un comentario.FRANCISCO M.
I specified my drop off location as Stuart, Florida on Federal Hwy. I was informed that my drop off was Tampa Florida (hundreds of miles from my destination). I was advised there was no problem dropping off anywhere. When I showed the address of the Stuart Location the info was not entered into the system.DONALD R.
El cliente no dejó un comentario.Peter G.
Customer service was great at the location is usedRHONDA B.
Your after hours drop off process didn't work from link. Then waited an hour on the phone All was corrected by the local agent the next day. Local agent was very helpful for check in and check outJames O.
El cliente no dejó un comentario.Mark S.
make sure things work...trailer light wiring harness had to be taped to frame to make it work...second time Ive had a problem at this location...first time tire on trailer was dangerously under-inflated. Use this location 4 times in last year I think... 50% equipment problems. Service is very good and I get in and out quick but the equipment.STEPHEN V.
The entire process went really smooth. Both moving companies were communicative and friendly. ¡Gracias!Karen M.
Only one complaint. When I returned the trailer rental two days early and the employee told me she would take it out of the system, she did not. I received a phone call stating the return was overdue.Marcus J.
Customer service was fast and friendly.WESLEY B.
Staff very friendly and went the extra mile to accommodate us. GraciasMarcus J. | First Impressions
El cliente no dejó un comentario.KARL W.
Woild helpThis reservation for self storage was a result of a one way rental of UHaul truck. Without climate control present, my concern about this facility is more about the extreme heat within the facility. There was no ventilation in the storage area itself which made the unloading experience a very difficult breathing experience to say the least. Maybe fans installation would help? Thank you, Belinda EllisBELINDA E. | First Impressions
El cliente no dejó un comentario.JIAN WEN Y.
El cliente no dejó un comentario.Maggie B.
El cliente no dejó un comentario.Monique M.
check out was excellent.BRUCE S.
More parking space for customers waiting to be served neededVICTOR B.
I could not say more good things. My experience here could not have gone better. Quick, easy, productive. Thanks so much to the manager there, she deserves a raise. As I was dropping off my trailer, she was helping another client loading boxes into the back of their car. I overheard how thankful the client was for the help and it just reassured my thoughts that she is a great person, manager, and representative of U-Haul.JEFFREY H.
Very friendly and professional staffKevin F. | First Impressions
El cliente no dejó un comentario.JOSE R.
The young lady( Mananger) Journey was phenomenal with information courteous very friendly and polite! My experience was GREAT!Charlene W. | First Impressions
My pick up location was changed --it's better if you can keep the original location.Ann T.
There is some confusion on scheduling the loading and the last available access date!ramesh K.
This location doesn't allow for pickup with app. I was charged a full extra day for returning 40 minutes late but still during business hours. I even called ahead to let them know I was late. I could have originally set my return time an hour later and would have simply not been charged the extra amount.JOHN E.
The U-Hual rep was friendly and helpful. Your on line check-in made the pickup effortless.Robert H.
El cliente no dejó un comentario.CLAIRE L.
El cliente no dejó un comentario.JORGE S.
Very long and complex on line process. This may make me not use U Haul next timenelson R.
El cliente no dejó un comentario.Jeff F. | Online Move In
I have complained several times about being charged for gas and no one is answering the phone or even attempting to email me back. Fix this ASAP.Genesis R.
El cliente no dejó un comentario.ZAIN O.
El cliente no dejó un comentario.John D.
This location branch is very friendly. I will rent it again.EMMANUELKWONG MA W.
El cliente no dejó un comentario.Paul H.
El cliente no dejó un comentario.Terence M.
There was excessive confusion about my reservation, I was was given the wrong van. I was called several times saying they were correcting the reservation. Then when I returned the van I was billed incorrectly.CHANTAL M.
El cliente no dejó un comentario.ARTHUR T.
El cliente no dejó un comentario.ANIBAL Z.
El cliente no dejó un comentario.ANN C.
El cliente no dejó un comentario.BIANCA LAUREN T.
El cliente no dejó un comentario.LAWRENCE I.
The young man who was working was extremely helpful, knowledgeable, and friendly. I appreciated his excellent service, could not have been smoother and easier.DAVID P.
did a drop off at nightNorman M.
The location provided a truck with no gas and it was 30 mins late giving us the truck but did not adjust the time to reflect the delay. Drop off was convenient and the truck was otherwise in good shape but there was little-to-no communication at time of pickup so the process did not go smoothly. I'm not sure if that is more a function of the electronic check in procedures or the staff at the location. I'd add that customer service in texting form off the website was very good once I was able to speak with someone.Anita N.
El cliente no dejó un comentario.Raymond C. | First Impressions
El cliente no dejó un comentario.MOHAMMAD K.
The young lady was very helpful at this location.RICHARD C.
There's was discrepancy with my online contract and the actual contract received at the store, because of the discrepancy I was charged $14 for service I didn't request/need. I try to resolve the issue amicably but to no avail.FRANCIS KOBINA A.
Great staff, very accommodatingLEO M.
bring the truck to the customer - not have the customer hunt through the parking lot to find the truck.Sue S.
I did the after hours drop off. It took some work to figure out where to leave the truck. The parking is not intuitive. Still, a good drop off experience overall.Konstantin C.
El cliente no dejó un comentario.JONG P.
El cliente no dejó un comentario.Robert T.
Upon pickup, the code I was provided for the lockbox did not work, and it took a while to get someone on the phone. She was extremely helpful and luckily had access to other codes for that box so we eventually found one that did work. But it is clear that whoever put the key in the box and updated the system with the lockbox code needs some additional training. Upon returning the vehicle that evening, the U-Haul website was down...I believe it was for maintenance, but there's no way to know because there was no splash page to indicate what was going on. I've been in IT most of my adult life, and have overseen countless software maintenance activities. Never have I seen where a major site goes completely dark with no indication to the user community about when it will be back up and more importantly, what to do if, like me, you were in the middle of a transaction (i.e. dropping off the truck) I am NOT happy about how that was handled...I realize it's a IT corporate issue, but that activity Sunday night was really poorly executed. Whoever was the manager for that completely failed! I can't begin to imagine how much revenue was lost simply because of a lack of outward communication.Mark U.
El cliente no dejó un comentario.Andrew B.
El cliente no dejó un comentario.Louis W.
This location was clueless about the online registration. I had everything completed so I could quickly grab the uhaul and go. They told me they had no idea what that was and had me go in and do everything over again, which took forever. While it wasn't a huge deal, it was slightly frustrating because we did the mobile pickup because it was a quick and convenient option and then we were told it was unavailable to us.Ariel D.
El cliente no dejó un comentario.EMIL R.
El cliente no dejó un comentario.MILTON G.
the bill is incorrect. i added fuel to the level at which i picked up the car. Please advise. ron The windshield was dirty.RONALD P.
El cliente no dejó un comentario.CLIFTON B.
The first truck I was offered had a flat tire. During the indoor check out process (which originally I was set up to do mobile check out), I was asked what time I would return my â€œfull-dayâ€ rental. I assumed they want an estimate so they could Plan to receive the truck. It wasn't explained that the time I provided would amend my full day rental to something less than that and I would be charged 100% of the rental price in a penalty if I arrived later than that time, even though per the online offer I had until close (5pm) to return my rental. I was shocked when the uhual employee explained I would be charged a 100% penalty for being 15minutes late. When I tried the explain my confusion about the policy, the uhual employee Journey Stephenson told me to stop explaining because quote â€œI already know what you're going to sayâ€. When I asked to speak with someone from customer service, she replied I am customer service. Furthermore I asked Journey if the online offer says full day and if (absent of asking for a return time) I returned the rental before closing if the rental would be the same price, then why shorten my rental to less than a full day and without mentioning it make me liable for a potential late fee as a result of a poor time estimate (me being 15mins late)? Journey replied â€œit's in the fine print, you should of read it!â€ I feel the way this policy is implemented (not brought up at check out) is intentionally deceitful and misleading.HASSANIBN A.
the staff in this location. are polite, helpful, I hope some one read this and give them a raise!!!muhammad G.
El cliente no dejó un comentario.Aaron R.
Please update inventory on EVERY location, online I rented a 20' only to find out that only 15' were in stock and not even a one way. The person behind the desk was very helpful in finding a solution, but this all could have been avoided guys.ROGELIO N.
Location is great, employees are friendly, direct and get you going about your business as humanely fast as possible.GREGORY D.
No need for improvementFERNANDO N.
I wanted to thank Sofia Burgess @ Randall location in Rockville, for helping me with the rental process qnd referring me to the location that had a trailer. The staff was helpful in general. I would be coming back to meet my needs in the future. GraciasHUDAYNAZAR G.
Great customer service. Friendly. Will rent from here again. I used the cargo van and it rode smoothly.CHRISTINA C.
In the middle of moves---from house I've been in 16 years--to a temp place (thus storage) to eventual a new home. UHAul trucks and storage have been a lifeline--thanksROBERT K.
El cliente no dejó un comentario.Ali R.
Very happy with the service and attentionAXIRES R.
El cliente no dejó un comentario.MICHEAL JOSEPH P. | First Impressions
El cliente no dejó un comentario.SANDRA B.
Very good customer service keep doing doing good customer service.DAGMAWI D.
Excellent , timely and friendly service. Thanks for making my move easy and trouble free!Rajinder B.
The moving helper staff arrived at our apartment 2 hours late! The staff said that it was because U-HAUL forgot to contact with a forklift operator. It was no professional. In our move-in in Chicago, the delivery was canceled due to heavy show. However U-HAUL did not let us know about the cancelation. In addition, you did not tell us the time window of delivery on the next day. It was ridiculous. We will never use your service again.Hajime A.
I would never recommend uhaul ever again. the manager on duty was rude, not helpful, didn't even try to help resolve the billing issue. No location to park large uhaul rentals with No parking signs everywhere on the facilityMaricia S.
Very knowledgeable, helpful and friendly staff. Even with multiple customers in line, and the phones ringing, they were polite, patient and attended to everyone's needs. Thanks!!ADRIAN W.
Super efficient and professionalHenry L.
Everything was great. Keep up your friendly and efficient customer service.DONALD W.
Friendly and efficient staff! It was a very nice experience!FRANCISCO B.
El cliente no dejó un comentario.CLYDE R.
A message â€œ Tire pressure monitor system needs servicingâ€ came up.BUWANEKA G.
El cliente no dejó un comentario.Jean-Paul M.
El cliente no dejó un comentario.Kerry M.
Excellent experience, the staff were super friendly, very helpful and knowledgeable. I will rent from here again. Thanks.Adrian W.
I ThanksShauna D. | Online Move In
i am so glade to have an unit with you .The service is great ,warm and helpful .ayi D. | First Impressions