Customer Reviews for U-Haul Moving & Storage of Ahwatukee

1,296 reviews

4229 E Chandler Blvd   Ahwatukee, AZ 85048

(480) 706-1900

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(480) 706-1900

4229 E Chandler Blvd
Ahwatukee, AZ 85048

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LATRICE B. 
Rating:
5.0

Customer did not leave a comment.

Francisco R. 
Rating:
5.0

They did a great job! Nothing to improve.

PATRICK G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  Overall Experience 
Rating:
5.0

The U-Haul facility and staff were excellent, and I would come back to this facility for future storage needs.

Ronald S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN L. 
Rating:
5.0

Customer did not leave a comment.

Mohamad A. 
Rating:
5.0

U-Haul staff here are very helpful! Thank you!

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

finn P. 
Rating:
5.0

excellent customer service and reasonable rates. Thanks so much!

Michelle S. 
Rating:
5.0

You are great, keep it up

JORGE C. 
Rating:
5.0

I highly recommend U-Haul Storage of Ahwatukee. The storage facility is very clean and the employees are very nice. I was in a hurry one day and forgot to lock my storage unit correctly. An employee from U-Haul called me to let me know it was unlocked and she would keep an eye on the unit until I got there. Unfortunately, I can't remember the young lady's name that called me. Again thank you!!! I had no issues with rodents or insects. It's the Best place to store your personal belongings!!!!!!

LARETHA T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GUSTAVO G. 
Rating:
5.0

Unfortunately on moving out my experience with renting a truck was not good.

Bryan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENTON C. 
Rating:
5.0

System issue when renting online - selected 4229 E Chandler location for rental. Then checking my online account the night before the rental it shows my pick location to be the Pecos UHaul location on 32nd Street. WHY ??

RUSSELL M. 
Rating:
5.0

I was instructed to return the truck with 3/4 tank. I returned it with the line just above 3/4. The check-in person said that because it was only at 3/4 I would have to pay $10 extra. I asked him to look again (he was at least 4 inches shorter than me so should have had a better angle to see it was above the 3/4 mark). He said to avoid the charge I had to go put more gas in. Rather than recognize me for the great customer I had been for years with the storage facility there, I was offered one of two choices to either pay $10 or go put more gas in the truck than I received it with. Eventually the manager waived the $10 but was very patronizing towards me for being unhappy with what was transpiring. I believe now that I cannot trust U-Haul and will seek alternative service providers in the future. Before today, I had always had appreciative service at that location and so I gave the location an excellent rating. But because of the way I was treated today, U-Haul has lost my future storage and truck rental business. And no referrals.

BRYAN B. 
Rating:
5.0

The staff were extremely helpful and courteous every time I was there. I would highly recommend this facility.

ANGELA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aileen T.  |  Overall Experience 
Rating:
5.0

Excellent Staff. Lynn and her husband were very accommodating and treated us well. Cleanest and well maintained truck rental I've ever encountered.

Russell M. 
Rating:
1.0

Someone stole my eating tray and replaced it with another one. I told management, but they said it would be impossible to enter my unit without a key. Surveillance cameras are there, so there should be no issues finding the guilty culprits. I have been with them since 2017. This issue destroyed my trust in them. I really felt violated; I wanted to file a police report.

Marla V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM V. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH D. 
Rating:
5.0

Just keep doing what your doing. Dulce Méndez was great.

DAMIAN H. 
Rating:
5.0

We were homeless after not being able to afford to renew our rent after my husband's surgeries and recent leg amputation and so it was a unseeded weight taken off of our already loaded down shoulders. Having this reasonably priced storage place available to us throughout one of the worse times of our lives from Sept 6 until. 10/21 was a blessing . And the service was always great ❤

Laurita C.  |  Overall Experience 
Rating:
5.0

The lady who checked me out was just wonderful. She did everything that she could to please a long-time customer. A+ service.

Arthur L. 
Rating:
5.0

Super convenient, easy and a friendly helpful staff and the reason why I chose this facility a 2nd time for my storage needs =*)

BEVERLEY M.  |  Online Move In 
Rating:
4.0

Door could be better sealed to keep dust out.

Donald R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARMELITA M. 
Rating:
5.0

Jerry was amazing!!!!

susan M. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Very clean truck and very nice people i love Everything about the service Thankyou so much for helping us out on such a stressful move you made it a lot easier

TATUM G. 
Rating:
5.0

Customer did not leave a comment.

lawrence S. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Jerry and Lynn were very helpful.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

Martin F. 
Rating:
5.0

Great facility excellent staff

lawrence s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY D.  |  Overall Experience 
Rating:
5.0

The General Lynn was so patient and pleasant assisting me with check in. She took the time to show me the original storage unit. Which was much smaller than I needed. She then helped me with getting a new size and checked me out herself. Thank you for going above and beyond!

CHAVONIQUE P.  |  First Impressions 
Rating:
5.0

Both service agents were extremely helpful and courteous.

Matt J. 
Rating:
5.0

The person was so helpful and patient.

Salatha T.  |  First Impressions 
Rating:
5.0

The rental process was fast and easy to complete. The staff here at the Ahwatukee location were very friendly and helpful. ( would like to see coupons offered to returning customers)

Robert C. 
Rating:
5.0

Staff closed out my unit hassle free. This was a very convenient experience. Thank you so much.

EDITH B.  |  Overall Experience 
Rating:
5.0

Very nice staff - I appreciated vehicle was clean - quick paperwork to rent and return. Much improved from the past. Thank you!

DIANE S. 
Rating:
5.0

The management and staff were always available for me in meeting my needs. Moving and storing all your personas is alot of hard work and costly. But I would say it was the customer service that they provided made a nightmare into a win-win. For that reason I give this Uhaul Stotage location the highest 5 Star Rating, for think outside the box and saving all my personal belongings. A S p.o special thank you from ty he bottom of my heart to Lynn and Jerry for reinforcing the U'Haul image as the leader in moving and storage and would only recommend U Haul Storage to anyone looking for storage. And as a foot note to future customer moving and storing personal belongings is to downsize and only move the items that can't be replaced and you only need about 40% of space you'll n.eed

Charles H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

experience was perfect. could not have gone any smoother.

CHRISTOPHER B. 
Rating:
1.0

Your employees stole forty thousands dollars of personal belongings from my unit .your organization claims they lost security tapes even though they were requested multiple times within 2 week window. Your org claims your not responsible for someone elses bad acts which begs the question why suggest its a secure facility with video your employee s present themselves in unprofessional manner

robert k.  |  Overall Experience 
Rating:
5.0

Nothing, everything was great.

ANDRAE H. 
Rating:
5.0

The owner is very friendly and helpful. I will use the service every time.

WEILI Y. 
Rating:
5.0

Although very busy, all the staff were friendly, patient and helpful.

joe p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAT K.  |  First Impressions 
Rating:
5.0

Lynn and Jerry are very helpful and courteous. Lynn went above and beyond anything I expected and I am very grateful.

CYNTHIA L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
2.0

the price is too expensive , I rented for 1 hour but had to pay 80 dollars

VU H. 
Rating:
5.0

Customer did not leave a comment.

ALAN F. 
Rating:
5.0

Lynn and Jerry we're great, very helpful, and efficient. Excellent experience!

abelardo B. 
Rating:
5.0

This has been the best place that I have ever rented from. And I have rented from many places would recommend this place to every one Thank you Lauri sweat

laurie S. 
Rating:
5.0

Customer did not leave a comment.

tiffany m.  |  First Impressions 
Rating:
5.0

Needed a van late and she was able to make it happen. I'll go back when a need another truck. All good.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH P. 
Rating:
5.0

Customer did not leave a comment.

SHERYL H. 
Rating:
5.0

I absolutely love checking out on the webpage. I hope that continues

Justin R. 
Rating:
5.0

Customer did not leave a comment.

HENRY R. 
Rating:
5.0

Love the friendliness and care taken to ensure quality support.

THERESA M. 
Rating:
5.0

Customer did not leave a comment.

cindy k.  |  First Impressions 
Rating:
5.0

Hteat service.

RALPH B. 
Rating:
5.0

The man who helped me behind the counter was extremely knowledgeable and very helpful. Friendly.

Beverley M.  |  First Impressions 
Rating:
5.0

Great staff and customer service!

TY T. 
Rating:
5.0

I worked with Donovan and I couldn't have been satisfied with his customer service.

CHERRISE S. 
Rating:
5.0

Customer did not leave a comment.

SHERYL H. 
Rating:
5.0

This location has the cleanest U-Haul Ive rented so far. And the check in guy was nice

JANIECE M. 
Rating:
5.0

Excellent service. Thank you!

KENDRA A. 
Rating:
5.0

Customer did not leave a comment.

MARCUS R. 
Rating:
5.0

This was my first time renting a car, everything went super well. The staff was friendly and process was very easy! Nothing more I can say to improve.

KATHRYN K. 
Rating:
5.0

I was told I would get my receipt via email but never received it

Blake H. 
Rating:
5.0

Truck was not ready at the scheduled time as the previous customer was still using it. There should be a bigger gap between customers so that the next customer doesn't have to wait or have any issues with getting a truck.

DAVID H. 
Rating:
5.0

What a great experience! Donovan was extremely friendly, helpful/knowledgeable and quick with our reservation both on the pick-up and drop off. Thanks!!

ELDON RICHARD D. 
Rating:
5.0

We had a great experience with this rental mainly becuase of personnel who were working there. Thanks

Saed S. 
Rating:
5.0

Customer did not leave a comment.

RICK S. 
Rating:
5.0

Customer did not leave a comment.

Isabella B. 
Rating:
5.0

This was the easiest rental location I have ever used. I will definitely use them again if I ever move again. The staff was friendly and the process was so smooth.

Meghan B. 
Rating:
5.0

Gentlemen running the place is fast, friendly and efficient! I actually walked out of another u haul location closer to my house because of how bad the service was and went here.

CRAIG T. 
Rating:
5.0

The customer service is friendly, professional service is the best I have ever experienced, I have rented other storage facilities & this Has been my best experience,!!

Elizabeth V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Kaleigh L. 
Rating:
5.0

Customer did not leave a comment.

BADREDINE D. 
Rating:
5.0

Kevin was extremely helpful and made picking up and dropping off quick and easy!

Morgan M. 
Rating:
4.0

There was a problem with my reservation. My unit was accidentally released but was rectified quickly. Your team at this location has been very helpful and friendly.

Angela H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAIMIE J. 
Rating:
1.0

Needed equipment on a Sunday and computer system was down, very unprofessional the young people were great but the old blonde was a poor excuse for a manager.; Without ever speaking to me in a kind voice and never presented me with a question about my van rental. I was yelled at because the info for contact was the wrong number entered in the wrong field, and accused if giving a bad address, I'm homeless I don't have aanything but a po box, which she sibrudky pointed out to me and then proceeded to accuse me of giving a debit card not a credit card..My First premier bank card is a debit and credit card not a prepaid card as she accused me repeatedly of miss representing myself, which was completely uncalled for. She said when are you returned Ng my van, I kept extending it on the app, she laughed at me under her breath !;. Great customer service lady, NOT!! You won't be around for long if you don't treat everybody with respect even the homeless people ! That rent from you! How sad and a poor representative for your company u-haul.!!

CHARLENE M. 
Rating:
5.0

This was the easiest U-Haul location I‘ve ever been too. It was great.

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

NAGANATHA K. 
Rating:
4.0

take care of oil change light before equipment goes out - no problem but concerning

JOSEPH H B. 
Rating:
5.0

Customer did not leave a comment.

KONSTANTIN L. 
Rating:
5.0

Customer service was great.

MARCELO B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Kevin Wright was friendly and answered all my questions.

Peter K. 
Rating:
4.0

Did not get a receipt emailed to me even though that was promised.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Alvaro V. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE F. 
Rating:
5.0

Jenna and Donovan were both very helpful during my move in process. I had some issues unrelated to uHaul and they helped make things stress free. Jenna assisted my son on move in day (in light of my absence) and he said she was wonderful! Thanks to both of them.

Anita S.  |  First Impressions 
Rating:
5.0

Great service!

MARLENE M. 
Rating:
5.0

Staff very helpful

Ann A.  |  First Impressions 
Rating:
5.0

Excellent service

JOHN S. 
Rating:
5.0

Everything was better than I had hoped for

THOMAS M. 
Rating:
5.0

I did not get her name, but the woman that helped me last Saturday was awesome.

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE CHARLES B. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  First Impressions 
Rating:
5.0

Jenna and Donavan were amazing and the process was seamless.

LUZ M. 
Rating:
5.0

Customer did not leave a comment.

Kevin U. 
Rating:
5.0

Customer did not leave a comment.

Donne G. 
Rating:
5.0

I hated the online picture taking of odometer,my phone couldn't take a clear picture, the page wouldn't move on, I was delivering the truck 1/2 hour early, I was almost in tears and had to call uhaul at night to get it resolved I was so tired. I tried to do it for a half hour!

LORRAINE K. 
Rating:
5.0

Customer did not leave a comment.

JUNGHI L. 
Rating:
3.0

My experience with uhaul was bad this rental.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

BARBARA F. 
Rating:
5.0

Customer did not leave a comment.

STEVE E.  |  First Impressions 
Rating:
5.0

This move was particularly stressful and upsetting for me. But the staff I encountered at U haul storage while loading my items into the facility made it a bit easier and set my mind at ease knowing my belongings would be safe and sound in a clean, secure building. The staff treated me with understanding and compassion and I would recommend this place to anyone who needs to utilize storage.

Carol M.  |  First Impressions 
Rating:
5.0

Everything was great!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

Amit M. 
Rating:
5.0

Customer did not leave a comment.

JESSICA H. 
Rating:
5.0

Hi, Double charge..I looked at my bank account and there is a charge for 111.00 which is what my contract stated, but I also have a pending charge of $59 and some change posting on my account. I need that extra charge to be removed. Thank you!

SEAN H. 
Rating:
5.0

Please vacuum the beds of the vans. I got 3 splinters of something that I couldn't even see...which leads me to believe it may have been fiberglass or something. Next time I should wear gloves before putting my hands down on the rubber liner of the vans.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Great customer service and truck was a very nice ride, very easy to handle. Staff was very efficient, friendly and very helpful. Will rent from again:) thx

LEANN C. 
Rating:
5.0

Helped check-in by such a friendly guys - thank you for a great experience! Our new go-to U-haul location!

Jort R. 
Rating:
5.0

Customer did not leave a comment.

HEIDI M. 
Rating:
5.0

Customer did not leave a comment.

Harding E. 
Rating:
5.0

Customer did not leave a comment.

DeAnna P.  |  First Impressions 
Rating:
5.0

Awesome resource for movers and storage . Highest recommendation.

DJ W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine B.  |  First Impressions 
Rating:
5.0

Excellent service

George B.  |  First Impressions 
Rating:
5.0

Great, efficient service; Thank you!

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RENA O.  |  First Impressions 
Rating:
5.0

Henry , was extremely helpful and professional. He is a great representative for UHAUL Give him a great holiday bonus...

Robert K.  |  First Impressions 
Rating:
5.0

The Ahwatukee Uhaul on Chandler Blvd has always had pleasant courteous employees that are extremely helpful.

Francene L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim C.  |  First Impressions 
Rating:
5.0

very friendly staff, easy access to storage unit. An excellent experience uhaul! Thanks again.

John O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ferdinand V.  |  First Impressions 
Rating:
5.0

Everyone was polite,courteous, &. Efficient. Facility neatest. Cleanest,of any U Haul location I have patronized. Keith Peterson

Keith P.  |  First Impressions 
Rating:
5.0

Great service Quick and easy

Russell Y.  |  First Impressions 
Rating:
5.0

The team was very helpful and kind.

Shellie P.  |  First Impressions 
Rating:
5.0

everything was already prepped for our arrival to the facility and the process took no time at all to complete

JAMES H.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top