Customer Reviews for U-Haul Moving & Storage of Addison
Carrollton, TX 75006
(We are on Belt Line Road West of Marsh Lane)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Arleen B.
El cliente no dejó un comentario.THOMAS V.
El cliente no dejó un comentario.ALEXIA B. | First Impressions
Fast check outDEANDRE L.
El cliente no dejó un comentario.John V.
Quick and easy !JOHN EDWARD II M.
El cliente no dejó un comentario.ROY L.
Great customer service!RYAN M.
El cliente no dejó un comentario.Brooks A.
El cliente no dejó un comentario.DOMINIQUE B.
I was not told where to bring back the equipment. So I went back in the office where to surrender the truck keys only to be told to drive through the equipment return area. Also, the lady did not tell me that I needed to collect the furniture dolly from inside. I would suggest that the associates explain where to get the equipment and where to return it. Otherwise I love this location. Was last here in 2019.SENZENI A.
Improve customer service.MITCHEL V.
follow up. Answer the phone at the location the work is being done at. If vehicle is not going to be ready when promised, let customer know,Tom M.
Keep up the good workSheila M.
Great customer service, friendly staff and very helpful. Check in time was quick and easy.JOHN V.
El cliente no dejó un comentario.Jordan J.
El cliente no dejó un comentario.IDANIA H.
Vehicle did its job.It's a piece of shit but that's okay!Charles K.
We had a reservation for a 10x6x8 and we did not get it.Marcus M. | First Impressions
There was a tire in the cargo bed. ðŸ¤·ðŸ¾â€â™‚ï¸JOHN ALLAN R.
Rented a trailer that ended up being to small for the move. Returned it within an hour of them opening and was billed a full day. Also had issues with the employee outside. Asking me repeatedly to back the trailer into a tight spot instead of using their mule to do so. I don't do well in backing trailers up.Brian M.
El cliente no dejó un comentario.EDWARD O.
Way under staffed and not helpful at all It was cold and windy and the girl at the counter basically told me to go find my vehicle Printer did not work,â€¦ none of the employees were wearing maskLISA KAY M.
El cliente no dejó un comentario.EDWARD L.
This location was better than the other place on Dallas park wayCARLOS A.
El cliente no dejó un comentario.KATHERINE F.
Location appears to have some staffing issues, but they were very nice when getting everything going.Timothy C.
El cliente no dejó un comentario.ROBYN D.
Office personnel (James & Katherine) were professional, extremely helpful and courteous. They answered our questions, made updates as per our request, explained how to find and enter our rented units, after hours entry process. Plus, they made sure we understood after hours rental truck drop-off. James and Katherine went well above what I expected and gave great customer service. Our storage space was really clean, easy to get in and out of and there were plenty of dollies provided for our use. We couldn't be happier with U-haul!! Thanks so much, JgJANICE G. | Overall Experience
Mr. Josiah & Ms. Crystal gave the best customer service. They were always helpful and explained everything in detail. From my storage units to renting a Uhaul truck, they both go above and beyond to make sure everything is right. Thank you all for your excellent service.Walter W. | Overall Experience
Lighting and better clearance to use equipment, Inhad issues being cleared by the Uhaul team.Aldo G.
El cliente no dejó un comentario.Srinivasan G. | Overall Experience
El cliente no dejó un comentario.James S.
Great staff , quick in & out make it a easy place to rent or return equipment. Thanks,Bob.ROBERT W.
El cliente no dejó un comentario.ERICK W.
Yall are always the easiest part of a move.DAVID H.
U- haul been around years it's all good, used many stores all good. Couple times in past ?? Years ago.James D. | First Impressions
El cliente no dejó un comentario.ZACHREY C.
El cliente no dejó un comentario.Jade S.
Great Group helping me at rental then outside hooking me up. Quick and easyROBERT N.
Everything was quick and seamless. I will definitely use this location again.CHERYL F.
El cliente no dejó un comentario.sang n. | Overall Experience
El cliente no dejó un comentario.Omoladun T. | Overall Experience
great experience - 3rd time in 6 months I've rented from this location and consistently great.WINSTON B.
El cliente no dejó un comentario.Brandon D.
The staff at that location made my truck return a easy experience with no problems. All staff checked the truck quickly and the office staff checked me out quickly. A great place to rent a truck or trailer. I am sure I will use and recommend them again. GraciasROBERT W.
El cliente no dejó un comentario.REGIS DON M.
El cliente no dejó un comentario.Ruth R. | First Impressions
El cliente no dejó un comentario.Barak W.
El cliente no dejó un comentario.RICHARD H.
I am giving this rating only to the GM Josiah and his staff at the Carrollton location for going beyond customer service to assist me. I will only communicate and contract my moving needs with his location from this point The initial online experience in my truck and moving needs were horrible and cost me more money and wasted time. Online customer service provided me with a moving company that was 2 kids in a car with no packing experience. They had no tools or supplies to secure my things. UHaul chose the wrong size truck for my long distance move and the worst packing experience ever! I had to secure another truck to move and store my additional furniture and secure a storage unit locally so that I did not abandon my things. I will now have to pay for a moving box to bring my things to Florida after paying $2000 initially. If I had not had Josiah to try and correct and resolve these major issues I don't know what I would have done. Again this rating is only for his location.CYNTHIA S. | First Impressions
Parking at Addison location, to load and unload was really tight. Ramps to push carts with belongings were long and inconveniently placed.Carolyn H. | Overall Experience
Facility always cleanAnn E. | Overall Experience
Fast and amazing customer service! I highly recommend this location.LEAH P.
El cliente no dejó un comentario.KELLIE P.
nothing everything was GREATJames M.
I was there with my friend at 5:40 and we asked some questions about policy for drop off. One of the person at the register was so aggressive and did not respond properly. We did not get answered so we had to contact to customer services.Solee C.
Horrible experience. The truck I got was in horrible condition. Parts were broken, headlight was out, gas wasn't even half full. On top of that I got charged a gas fee for not returning the truck at half tank even though I had told an employee that the truck wasn't half full when it was given to me and they had said it was ok to return it with less than half tank of gas.CINUE H.
El cliente no dejó un comentario.HAROLD P.
i had a reservation with the total price clearly listed via the uhaul website yet when I go to this location I still have to wait and wait and wait for over an hour for someone to help me, which is ridiculous for a trailer that is sitting ready to go. Once I finally get someone to help me the uhaul desk person tells me that it's going to cost me more than double the cost of my agreed upon reservation via the uhaul website. I tell the person that they need to check the price on my reservation again and when the employee see the price on my reservation then the person appears agitated because I didn't fall for the employee playing the â€œbait and switchâ€ hoping I would pay a higher rental price game. I was never Informed that I could have skipped the wait line and it instead I could have done everything through the uhaul website. I was pleased with the equipment and I was thrilled with my reservation price, but I was not impressed with the quality of the customer that I received at the actual uhaul pick up location.BRENT W.
Gentleman that helped me with the pick-up was very friendly and helpful. I would also like to add that Chad Biggs at U-Haul Moving & Storage of Willow Bend , whom I did the initial rental from was extremely pleasant, very helpful and went above and beyond everything I expected. Gave me follow-ups when I was requested to pick my unit up from another location, and called after I turned the truck in to the store in Peoria to make sure everything went OK with the truck. In my opinion, he is definitely an asset to your company.CINDY B.
El cliente no dejó un comentario.DANITA P.
El cliente no dejó un comentario.LINDA C.
El cliente no dejó un comentario.Stacy D. | Overall Experience
The staff was great no issues.JAMES W. | Overall Experience
Great serviceERVIN W.
The trailer strap was shortened.QUAN N.
El cliente no dejó un comentario.JANICE G.
Both ladies that I spoke with at the counter were very nice and efficient. I'll use this location again.Richard K.
Very confusing showed the wrong gas amount unable to change charges for extra day. When you were closed on SundayCHARLES V.
El cliente no dejó un comentario.India J.
El cliente no dejó un comentario.Wesley G.
El cliente no dejó un comentario.Cesar G.
El cliente no dejó un comentario.Winston B.
Very slow workers, 40minutes to rent a trailerROMAN C.
A complete logistical nightmare. The number of Uboxes was definitely incorrect. The contracted movers in Dallas were really sketch. You guys should vet your movers better. At one point our boxes were lost and then they found 3 of the 4, eventually finding the last one. Apparently none of the movers in Dallas or Raleigh knew were to pick up the Uboxes and I had to call U-Haul both times to figure it out and inform them. Pretty terrible customer service from U-Haul. 100% would not recommend. Definitely going back to using PODs for next move.Danielle J.
El cliente no dejó un comentario.JAMIE G.
El cliente no dejó un comentario.rich J.
I like the ladies at the front desk :)TIMOTHY F.
Everything was just fine and no issues.TOMMY M.
No followup after roadside assistance denied service and forced me to drag that piece of junk back to the location 20mi away. They said the location manager would be my POC, whom I have never heard from. I wasted 3hrs trying to get your people to come get their piece of junk. That trailer needs to be removed from service.RYAN H.
The location is nice and the stuff is goodMEDHANIE H.
El cliente no dejó un comentario.JEFFREY W.
I have rented trailers from this location several times and they are always efficient and quick.CHERYL F.
Error was found in mileage and staff was able to problem shoot and fix. Enjoyed this location and customer service.Carlos H.
Prices too much.manuel g. | First Impressions
El cliente no dejó un comentario.JENNIFER S.
El cliente no dejó un comentario.Daniel G.
El cliente no dejó un comentario.Kevin W.
Cassandra and Antonio were very helpful and professional! Excellent customer service. ¡Gracias!MARITZA C.
El cliente no dejó un comentario.WESLEY B.
El cliente no dejó un comentario.JOHN N.
El cliente no dejó un comentario.Haley C. | First Impressions
El cliente no dejó un comentario.VIRGINIA D.
El cliente no dejó un comentario.DEBRECO J.
Everyone was amazing thank you so much for your helpAUBURNEY G.
Back the truck out of the parking spot and bring it up to the front like you used to doSTEPHEN C.
El cliente no dejó un comentario.Candice L.
We were there when it opened and there were no dollies, that I ordered weeks in advanceJAN B.
I had the online reservation but anyway I spent 45 minutes to take a trailer. I think it's too much.ROMAN C.
El cliente no dejó un comentario.Bradley C.
El cliente no dejó un comentario.Brian C.
El cliente no dejó un comentario.JOHNNY H.
El cliente no dejó un comentario.BRYCE U.
Have all of the equipment requested available. Don't let the customer choose all the equipment, only to show up and it's not available because they're out of stock.Whitney B.
Online quote was completely different from what I was charged and turned the unit in 2 days earlier and was told no refund would be issuedLOUIS H.
I was charged again 70.00 dollars which I already paid in the storePRISCILLA M.
El cliente no dejó un comentario.Ronald L.
Very big location and everyone busy doing what they have to do. Helping to you in and outAnthony M.
Great experience, renting storage unit already and a truck todayRonald S.
The Truck I rented needed Some Work Maintenance Work on it And Inside Looks like it ends to Wipe down and Window Haven't been in A WhileALBERT T.
El cliente no dejó un comentario.Cameron J.
El cliente no dejó un comentario.tyrah d. | First Impressions
El cliente no dejó un comentario.MELISSA B. | First Impressions
I’ve come to this location for all my needs over the last 10 years, they always do a great job!IRENE P. | First Impressions
El cliente no dejó un comentario.KADJO A. | Overall Experience
The Beltline and Marsh location is the best. Kelton JenkinsKELTON J. | First Impressions
The staff at this facility were really helpful & accessible. I would highly recommend this facility for rental & storage.Srinivasan G. | First Impressions
El cliente no dejó un comentario.Penny P. | Overall Experience
Unless it happened to not be working, you no longer need to swipe your access card in order to access your unit. This was the reason I returned to this location. Whether myself or a thief opened my unit without my access card, an alarm would sound. I don't see what's keeping my unit secure now. Anyone could bust the lock and the staff doesn't seem like they would do anything if they suspected a robbery. There are cameras but without an alarm, who's to say it's not their unit? Is there protocol for anyone to check? Staff is friendly, but there is no sense of efficiency. I reserved my unit online to avoid hassle. It took nearly an hour from the time I showed up to get my unit because nothing was ready for me. I was asked what type of locker I wanted when I'd already selected an upper 5x5x6. When I arrived, it was a lower. I had to wait in line again to get the correct unit. When I arrived to the new one, the zip tie was still secured, so I had to leave again to get it off. Thankfully I hadn't hired movers or it would have been a costly wait, but I did have family help who had to wait on me when they didn't plan on the delay. Any service request usually takes a while, but I stuck with this facility because the security was worth it. I can say the hallways and units are clean, but that's really the only benefit to being here nowKristina A. | First Impressions
Rented unit on phone, showed up and it was a PARKING SPACE!!!! Employees were immature, inexperienced, unorganized. They arranged another unit down the road and upon arrival the unit already had a lock on it. Oh, she directed us to the wrong truck on the lot and acted like we were at fault.Stephanie C. | Overall Experience
I have no complaint thank youJAMES S. | Overall Experience
El cliente no dejó un comentario.Vanessa D. | Overall Experience
The entire front desk team were great with all of the customers when I was thereKELTON J. | Overall Experience
El cliente no dejó un comentario.roderick r. | First Impressions
El cliente no dejó un comentario.tiffany k. | Overall Experience
The workers where friendly and respectfulMOMODU K. | Overall Experience
Great serviceJair C. | Overall Experience
El cliente no dejó un comentario.MICAH B. | Overall Experience
I was particularly pleased with the efforts of Crystal. You are well represented when the customer is waited on by her.BRIAN ALVIN JR P. | First Impressions
Good customer serviceMOMODU K. | First Impressions
Thank y’all for helping to make my move stress free.Kaine H. | First Impressions
I really do appreciate the customer service provided by Crystal!!! She was polite and funny. She made me smile coming off a 7 hour drive. Crystal was very knowledgeable about the information provided and had a great spirit about herself.Quinton P. | First Impressions
El cliente no dejó un comentario.Jermine G. | First Impressions
Asked for late night access over three times, was told that I was good to go, showed up at 10:30pm to unload my stuff prior to work in the morning access was denied. Call the after hours GM no answer multiple times. Had to sleep in the truck at night, in order to go to the office at 7 AM and was Told " what do you want us to do about it?" Then got a charge for going 30 miles on the truck because I couldn't unload my stuff when I was specifically told I was good to go. Gonna take this first free month and move out and stay far awayDenis F. | First Impressions
Staff very professional and helpful!!!SANDRA T. | First Impressions
You staff was very rude even though it was after hours. Some people had questions about leaving the equipment there and the employee was rude even though your off the clock you still work there and it would have been courteous to answer the questions the customer an extra 10 mins or less so they would not have to pay extra for a screwup or have to spend hours trying to correct something that you could have solved in 10 mins.LISA G. | First Impressions
El cliente no dejó un comentario.william r. | First Impressions
El cliente no dejó un comentario.TERRY G. | First Impressions
El cliente no dejó un comentario.MICHAEL D. | First Impressions
El cliente no dejó un comentario.INDIRA U. | First Impressions
El cliente no dejó un comentario.Jeremy w M. | First Impressions
My customer service representative was very knowledgeable and helpful. She gave me a tour guide and tutoring on gate access and hours. She was awesome for only being with company a few months.Delmarcus M. | First Impressions
Exelent customer service.JANIE F. | First Impressions
Customer service was great. Keep it up guys !!!ADEWALE A A. | First Impressions
El cliente no dejó un comentario.Tiffany S. | Online Move In
Really easy, thanksGabriela M. | Online Move In
El cliente no dejó un comentario.Maria G. | First Impressions
El cliente no dejó un comentario.Chris N. | First Impressions
N/CMalie K. | First Impressions
El cliente no dejó un comentario.JOHN M. | First Impressions
El cliente no dejó un comentario.STANLEY J. | First Impressions
El cliente no dejó un comentario.Penny P. | First Impressions
El cliente no dejó un comentario.Cynthia C. | First Impressions
El cliente no dejó un comentario.tony J. | First Impressions
I’ve always trusted U-Haul with my personal belongings.Margaret A. | First Impressions
El cliente no dejó un comentario.DEBRA T. | First Impressions
Leroy was a great help !kellie c. | First Impressions
Staff was very helpful!!!!!Angelia J. | First Impressions
Excellent service 😎Berta C. | First Impressions
Staff gives great customer service.linda N. | First Impressions
He was very helpful and very welcoming, the process was smooth and no stress!ARJOK G. | First Impressions
The rep assisting us was excellent!! Very courteous, friendly and helpful. While in line, I was pleased to see an employee politely remind a customer that a mask is required inside the building.......THAT was phenomenal!!ALLEN B. | First Impressions
great staff very helpfulRoderick W. | First Impressions
El cliente no dejó un comentario.Susie P. | First Impressions
Front Desk staff was very helpful in meeting my needs and Hands on when I encountered difficulty.Stacy L. | First Impressions
Not new, have had a storage facility at UHaul for several years.WESTCHESTER I. | First Impressions
El cliente no dejó un comentario.Ryan R. | First Impressions
This facility is clean and secure. Access hours are convenient and you can purchase 24 hour access for a little more $$$.JAMES M. | First Impressions
El cliente no dejó un comentario.Elizabeth R. | Online Move In
El cliente no dejó un comentario.CLYDE M. | First Impressions
The process to rent a storage space is long with too many forms.George A. | First Impressions
El cliente no dejó un comentario.Tiffany T. | Online Move In
Everyone was very professional and very helpful.Arthur S. | First Impressions
Service desk individual very helpful, welcoming, patient, considerate. She took effort to accommodate my slow walking, ensuring I knew where to find my space as well as finding me a space as close to the enterance as possible.linda f. | First Impressions
Was an easy process to rent a storage unit and reserve a truck. Nice people!TOM D. | First Impressions
Servicios adicionales en esta ubicación
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