Customer Reviews for U-Haul Moving & Storage of 48 & Vine

7,124 comentarios

740 N 48th St   Lincoln, NE 68504
(@ Vine)

(402) 466-8135

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(402) 466-8135

740 N 48th St
Lincoln, NE 68504
(@ Vine)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I have only used UHaul service 2 or 3 times in my life so this experience was basically a new experience. The whole thing was flawless. The man we dealt with at this location was good. The truck we rented was fine. What you charge for the rental of the truck was a fair and reasonable charge. Overall working with you was a great experience. Gracias.

alan A. 
Clasificación:
5.0

Great customer service.

Samuel H.  |  First Impressions 
Clasificación:
5.0

Outstanding staff with quality customer service.

Samuel H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Fred D. 
Clasificación:
4.0

Great staff, helpful. Went above and beyond as I needed to leave my vehicle for a couple hours to take their van to move my Dad's things to new apartment. Friendly staff. Thanks!

Lynda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xiaoxia Z. 
Clasificación:
2.0

El cliente no dejó un comentario.

Dalton M. 
Clasificación:
5.0

Great service!!!

Thomas K. 
Clasificación:
2.0

When I returned the equipment, we did the walk around and checked the vehicle. The rep said everything looked good and that they would email me a receipt. They never sent a receipt and the next day I received an email saying that my truck rental was extended. I called and the person on the phone said there wasn't much they could do because no one at the location was picking up the phone. She said I should go in and make sure they correct this mistake. Which was unfortunate because we were in the middle of a move and did not have time to necessarily do that. Eventually the store manager got in touch with me and corrected the issue. Overall the pickup was good, but the drop off was very difficult.

Joshua L. 
Clasificación:
1.0

Make a moving vehicle for handicapped people

Jon Z. 
Clasificación:
5.0

The store was clean and well stocked with everything we needed.

Robin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shari K.  |  First Impressions 
Clasificación:
1.0

Homeless people in several units, the gate was up alot, the walk door was broke allowing access. Lots of broken glass in the lanes between units.

Melissa H.  |  Overall Experience 
Clasificación:
3.0

The guy hooking up was rude and didn't listen to me when ask about the tire that was bald and door was hard to open but other than that it was fine

Scott S. 
Clasificación:
1.0

We arrived at 7:10 am, place was to be open at 7:00. No one showed up until 7:35 am.

James S. 
Clasificación:
4.0

This location, 48th and Vine, has always accommodated my storage needs. They always make it right. Gracias 

Keith A.  |  First Impressions 
Clasificación:
5.0

Check in process was tedious but understandable. Worked well just had an issue with checking in.

Mitch B. 
Clasificación:
5.0

From last six years we did five times moved. Uhaul is always helpful. Every time all locations was very great experience. No move possible without UHAUL. Thanks Uhaul 😊😊😊😊

GURINDER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ilya P. 
Clasificación:
5.0

Very polite, helpful staff. Awesome customer service!

Maria E. 
Clasificación:
5.0

No suggestions!

rick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MacKenzie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Segewkal H. 
Clasificación:
5.0

Nothing. The drop off experience was very easy. I was helped by several attendants who were eager to help and were professional in their assistance.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bud C. 
Clasificación:
5.0

The sliding doors can be a pain sometimes but eh fair price for a trailer rental.

Cody H. 
Clasificación:
5.0

very professional very helpful

Donn P.  |  First Impressions 
Clasificación:
1.0

Please dont make them drive across town to get their uhaul. Please send a reminder text or email if they need to go to a different location.

Andrew S. 
Clasificación:
3.0

Trailer had not been cleaned by the previous user. I cleaned it before returning it.

MIKE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sydney S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S T. 
Clasificación:
5.0

Easy drop off. Helpful and convenient

Rick F. 
Clasificación:
5.0

That was the easiest rental I've ever had.

Susan W. 
Clasificación:
5.0

It was a pleasant experience dealing with the employees when checking in and dropping off the rental

Dave A. 
Clasificación:
4.0

The actual customer service we received in-store was great, however the 24/7 pickup option was terrible. We selected a truck pickup before the store opened, but the app wouldn't let us check in and we had to wait for an employee to show up to come help us when the store opened. The location of our pickup also changed the day before and while I did receive a text notification, the app and the website still displayed the old (wrong) pickup location. Again, the actual people in the store were super helpful, but the U-Haul app and 24/7 pickup option needs improvements.

Joelle T. 
Clasificación:
5.0

Only thing was I asked for dolly and paid for dolly but there wasn't one. However the cost was refunded so that was good.

David H. 
Clasificación:
2.0

Truck was dirty and not swept out. Person behind the counter was non existent and finally showed up 15 minutes and then complained the entire time

Heath H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thearsa K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
3.0

The truck I had received for my rental was terrible!! The alignment is completely missed align. I had to drive an 1 hour to destination and 30 mins to drop off location with the wheel at the 2pm-8pm angle. Do you know hiw difficult that is especially when you have a full load?! Also, there seemed to be a lot of jerking. It made me car sick while I was driving. And, the brake is extremely hard to press. I have never rented a truck that was this bad. Honestly, it was bad enough that I think I should have a little bit of a refund!!!

crystal P. 
Clasificación:
5.0

Staff is great!

Vernalisa F. 
Clasificación:
3.0

We had a reservation with a different location on S 70th. When we arrived there, they informed us our reservation had been moved! Would have been nice to be notified of that before we drove out there. Once at N 48th, we were told that our vehicle would be out on the right. The parking lot was very slippery with ice and we could not find our vehicle on the right side. We headed back to the office and noticed our van way in the left corner, still covered with snow. We had to get out our own ice scraper to use on the windshield in order to see to drive.

Karli K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna d.  |  First Impressions 
Clasificación:
5.0

Very helpful on rates and adjusting to my need

ANNETE B.  |  First Impressions 
Clasificación:
3.0

Still waiting on the email receipt. Also feel I was ripped off on the mileage because it came to exactly 25 miles, that I prepaid.

Madviking C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason H. 
Clasificación:
3.0

El cliente no dejó un comentario.

mitch C. 
Clasificación:
5.0

Everything went fine no problems.

Dennis M. 
Clasificación:
5.0

The truck was clean and drove well. Staff were very patient and explained the process very well. 1 month free storage with truck rental was a great deal. I was greeted by staff upon truck return, I just had to get In my car and leave.

william b.  |  First Impressions 
Clasificación:
3.0

Check all equipment is in good shape before renting out to customers

Kym M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEON M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Con M. 
Clasificación:
4.0

Web portal is clunky and inefficient

Eric M. 
Clasificación:
5.0

Friendly customer service, professional, and courteous.

Michele C. 
Clasificación:
5.0

Nothing - I thought pick up and drop off of the cargo van I booked was simple and quick.

Anne E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaun E. 
Clasificación:
4.0

Have the right size trailer available when needed.

Tom C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah B. 
Clasificación:
5.0

The employee working when I picked up my uhaul was very professional and kind when dealing with the difficult customer in front of me. They were also very helpful and friendly while hooking up my trailer

Karly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

Facility is what it is advertised and employees and managers were always helpful and friendly.

jim s.  |  Overall Experience 
Clasificación:
5.0

The clerk handling the rental was polite and friendly, and the pick up was very quick and smooth.

Kristin D. 
Clasificación:
5.0

Quick service! Great personnel when we reserved the truck, picked it up and returned it. ¡Gracias!

john T. 
Clasificación:
4.0

We did after hours drop off so there wasn't anyone there. The outside seemed to be clean. We weren't sure where to park the huge truck so we picked the only place it would fit. You have to take a lot of pictures with your phone when doing after hours drop off.

jeannia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EARL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

wayne S. 
Clasificación:
5.0

The two guys working at this location today were extremely nice unlike the individual that we had to deal with when picking up the U-Haul in the morning. Much more pleasant experience with these two than the other location.

Joseph M. 
Clasificación:
5.0

Wear a damn mask. It's a pain, but it ain't hard.

Jon W. 
Clasificación:
2.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

Great customer service. Van ran really well. Good communications. Gracias

Chris D. 
Clasificación:
3.0

Check engine light came on after driving 5 miles truck was overheating, had to add fluid so I could finish the job

Richard Y. 
Clasificación:
5.0

Vehicle was old and had very poor mpg. Should be scrap metal.

Carrie G. 
Clasificación:
4.0

Most of this transaction was done on line, but being able to check out in 10 minutes, return and drop the vehicle and leave in 5 made it a very simple vehicle rental. The location being open on Saturday and friendly staff made this a snap!

Larry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nick R. 
Clasificación:
5.0

This U-Haul department is my favorite, very nice and helpful staff . Nice and easy. Thank you for everything!

MICHAEL K. 
Clasificación:
1.0

I noticed the tandem axle trailer was tracking to the left when we left Uhaul. We loaded up our belongings and once we unloaded we went to get another load and the tire was rubbing the fender support. The right rear u bolts were broke on the rear axle causing it to shift. I called the location and was on hold for 25 minutes so i carefully pulled it back to the location and they acted like they did not believe me until i showed them the failure. They gave me a new trailer but it still took enough time out of my day that i could not finish moving and will now have to take another day off work to complete the move.

Roger U. 
Clasificación:
5.0

Staff was really awesome and helpful

CODY H. 
Clasificación:
5.0

Inform customer of process of returning equipment while office closed

Deborah H. 
Clasificación:
5.0

Simply the best.

Samuel H.  |  First Impressions 
Clasificación:
5.0

Great location and great staff.

Samuel H. 
Clasificación:
2.0

8 dollars for a fuel charge when I put 10 in the tank after driving 12 miles which was actually higher than the gauge was when I picked up the truck? Go fuck yourselves 🤙

Nathaniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy B. 
Clasificación:
5.0

Never had a problem rented quite a few trailers easy to rent nice job guys

Jim O. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim V. 
Clasificación:
4.0

The description of the key location was under the UHaul sign, but it mentioned the wrong direction. It should be northwest. The self-service process was fairly easy, except that it feels like a treasure hunt. I think I would have enjoyed it more if the morning wasn't so cold, but I would still do it again.

Emily L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea P. 
Clasificación:
1.0

El cliente no dejó un comentario.

michael G. 
Clasificación:
3.0

Truck cab filthy Major cigarette smell!

David C. 
Clasificación:
3.0

The pickup the gave me still had trash from the other user they gave me they keys and told me to go find it

Kyra G. 
Clasificación:
1.0

I spoke to customer service on Thursday nov 4th about my name & email being used fraudulently to rent this truck. The assured me that my name & email would be removed from this account. Apparently that did not happen. This is completely unacceptable & fraud.

william F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lakaris A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRA B. 
Clasificación:
5.0

More than helpful to get me out of a jam when I needed an enclosed trailer.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN D. 
Clasificación:
5.0

Nothing, everything was fine

Linda E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STARLA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Junwei Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mabior M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mortadha A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebacca C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexsandro C. 
Clasificación:
5.0

Everyone was helpful and friendly. Plan on using in the future!

Maria S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

john R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginger L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIN L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Darcy H.  |  First Impressions 
Clasificación:
5.0

the lady that helped me was great at her job

MICHAEL O.  |  First Impressions 
Clasificación:
5.0

The staff was super helpful and accommodating. This was truly appreciated after a big move and hours of driving.

Brandi I.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

michael c.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful, answered all my questions and was a great help.

Jerry D.  |  First Impressions 
Clasificación:
5.0

I was very pleased and satisfied with the level of service, communication, friendly staff, and ease throughout the entire process. I will definitely recommend and would use Uhaul again. ¡Gracias!

Christine W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE B.  |  First Impressions 
Clasificación:
3.0

The first facility that I picked the truck up in Chicago Illinois I just dropped the truck off and the keys and the gentleman just ran out for a few seconds okay when I got the truck dolly that I request and we had the few of the truck

audrey o.  |  First Impressions 
Clasificación:
5.0

These people have dealt with several moving & storage needs for me & my family. They are friendly & professional. I think they genuinely care about their customers & their needs. Not just doing a job. I would recommend them to anyone.

Audrey C.  |  First Impressions 
Clasificación:
3.0

Was told I was supposed to get a free month since I rented a u-haul moving van also. But did not get it nor have I received any information regarding it. Was told by the associate behind the counter when I picked up my rental van.

Billie J M.  |  Online Move In 
Clasificación:
5.0

Always like renting from you!

Mara F.  |  Online Move In 
Clasificación:
5.0

You got the truck already. You tired and still have to unload and return the truck. 1st month might be free. Don't be dumb.! Get the unit! Your welcome Thanks uhaul

Eric H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer a.  |  First Impressions 
Clasificación:
1.0

Only providing good ratings as I don't want to impact anyone's performance rating. The U-Haul truck wasn't available, yet many were sitting in the same spot before I left and returned. The unit wasn't cleaned out, needed to swipe and clean out before putting my product into the storage unit. No one in the location was wearing a mask, yet the city still hasn't adjusted the mask mandate. How does a customer feel when we don't know the status of everyone working at the location? No one offered an apology for the unit not being available and seemed to blame me for the issue of having two rental units reserved.

Gilbert P.  |  First Impressions 
Clasificación:
4.0

Very nice and helpful.... Made sure I wouldn't have any problems.

Jami S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy S.  |  First Impressions 
Clasificación:
5.0

They staff were very helpful and entertaining (lol) excellent crew. I've always use U-Haul. Thank you for your help and service.

JoDell G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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