Customer Reviews for U-Haul Moving & Storage on The Hill

1,893 comentarios

2101 S Kingshighway Blvd   Saint Louis, MO 63110
(S of I-44)

(314) 771-1343

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(314) 771-1343

2101 S Kingshighway Blvd
Saint Louis, MO 63110
(S of I-44)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Shawn P. 
Clasificación:
5.0

Customer service very well

carnisha p.  |  Overall Experience 
Clasificación:
5.0

No improvement, keep up the great work.

Phyllis W. 
Clasificación:
5.0

Good experience.

LuAnn O. 
Clasificación:
4.0

El cliente no dejó un comentario.

diana m.  |  Overall Experience 
Clasificación:
5.0

You guys are great and I don't see any improvement needed at this time.

Phyllis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina B. 
Clasificación:
5.0

Very friendly and helpful staff

Juliette J. 
Clasificación:
4.0

Great communication and customer service from the 2 African American women.

Nehemiah J.  |  Overall Experience 
Clasificación:
4.0

It took a long time to get the keys as there was only one associate at the desk who was helping the customers

Kasi S.  |  First Impressions 
Clasificación:
5.0

Your facility at the 1600 and 2100 So. Kingshighway are awesome. Very patient and help you to any degree. They need to be commended for their great customer service.

Emanuel K.  |  First Impressions 
Clasificación:
4.0

Staff was friendly, facility was clean, organized, and well stocked. The van I rented was very clean and well maintained. Exactly what I needed. Would definitely rent recommend as well as rent from this location again should the need arise.

Lori W. 
Clasificación:
5.0

Overall experience went extremely well. Staff was very personable and knowledgeable about what would accommodate my needs

Amber J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Phyllis W. 
Clasificación:
5.0

And I want to say thank you for the people that work that day they went up and beyond their work I think they need a big raise

Lorenzo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne P.  |  Overall Experience 
Clasificación:
4.0

The employees were very friendly, and there were no problems with my unit. Being able to access the unit with a gate code (not having to talk to employees) was convenient. However, the store closed just a few hours after normal work hours, so if I needed to do anything, it was difficult to get there in time.

alexis k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne H. 
Clasificación:
5.0

Very helpful staff

Eldar C. 
Clasificación:
5.0

I thank you for the storage! The staff was great. Hop to never do it again but if so I choose this facility!

Marsha W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shaneequah Muham G.  |  Overall Experience 
Clasificación:
5.0

Ms Lawana Coley was very nice helpful with our storage and I appreciate all that she done to help me. A very pleasant person.

FELICIA E.  |  First Impressions 
Clasificación:
5.0

Everything was great

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura B. 
Clasificación:
5.0

Good variety of units to choose from. Our climate controlled unit was always climate controlled. Easy access whenever we needed to get in. No problem with pests (insects or people!) They have supplies on hand at office if needed. Price was fairly reasonable for what you get and no problems with autopay system. Carts are available and there were no problems with the elevator. We would definitely rent a storage unit or truck again from them.

DEBRA T.  |  Overall Experience 
Clasificación:
5.0

Everything worked like clock work. The truck was ready when I arrived, so check in was very quick and easy and returning the truck was also quick and easy....no complaints....I will definitely use U-Haul in the future.

Alan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley B. 
Clasificación:
5.0

They did they thing and everything like that!

Charisse R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvia J. 
Clasificación:
4.0

They were GREAT!

Clarentz G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina H.  |  Overall Experience 
Clasificación:
3.0

The parking spots for the trucks are too narrow and one of the trucks that had been returned was double parked so we couldn't park appropriately when returning the truck.

Elisabeth C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah J. 
Clasificación:
1.0

Very rude front desk lady not so so helpful so unexpirienced.will never rent from here.

Daniel L. 
Clasificación:
5.0

Christina and the staff were quick to assist or respond. Pleasant experience all around.

sean b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catrenia T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY W.  |  First Impressions 
Clasificación:
5.0

La Kendra P. is awesome! Professional, patient, kind and thorough! Glad she was there to help me!

PATRICIA M.  |  Overall Experience 
Clasificación:
5.0

Gracias

Ogechukwu D. 
Clasificación:
2.0

The attendant was very nice to me, but she also threw trash on the ground right in front of me. It was very careless littering and there's already so much litter in the city, why add to it?

alicia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zane T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lecil S. 
Clasificación:
5.0

Maybe looking to be a employee with you thank you for your time.

gregory r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

elmo c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aimee R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt S.  |  Overall Experience 
Clasificación:
5.0

Explain: Coming from BJC on Kingshighway be in right most lane going over the overpass make the first right possible.

ALICE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

lauren i.  |  Overall Experience 
Clasificación:
2.0

My section leaked inside my storage room s, years of mice droppings all over everything. I could see outside light from my storage rooms. My locks didn't open without being totally removed from door.

SHRITA S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracey k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHAO-HSI C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chao-Hsi C. 
Clasificación:
1.0

Rats and bugs

ernest s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gary P. 
Clasificación:
5.0

I opted for the virtual mobile pick up and it was taking forever to let me pick up the truck so I went inside and the two ladies working there were so nice and helpful and made it super easy.

gage S. 
Clasificación:
5.0

Lakendra and Lawanna were Fantastic!!! I came in on saturday 8/28 to look at my unit and prepare for an estate sale. Lakendra took time to help me talk through viable options for my family heirlooms and remaining precious items from the past 45 years. Lakendra was extremely patient with me. She was super courteous and pleasant. i came back on sunday 8/29. Ms Lawanna helped me with vehicle reservation to move the items, as well as confirmation of storage room availability and places to potentially haul unwanted items to. My family is forever grateful to these ladies for their professionalism and compassion! I cant thank them enough!!! i sincerely appreciate Uhaul for a wonderful experience!!!

Tiffanie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colin G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly M. 
Clasificación:
5.0

Service personnel were kind, helpful, and made the whole experience a pleasure. Your employee was great!

Jamie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yinghan M. 
Clasificación:
5.0

Thanks to the staff. They were extremely helpful and involved. I felt blessed with all they did.

Catrenia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

schwanda b.  |  First Impressions 
Clasificación:
3.0

Didn't have my drop off location on my contract (which was in my confirmation email) and caused all sorts of trouble later.

Ryan M. 
Clasificación:
3.0

It wasn't clear to me that I needed to return the furniture pad blankets upon return of the vehicle, so I donated them along with some other stuff that I was carrying in the UHaul. I was then charged for not returning the blankets. It would be great if the regulations were clearly stated and employees verbally reminded customers of the policies upon pick-up.

Mattie G. 
Clasificación:
5.0

Always outstanding

Erik S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack R. 
Clasificación:
5.0

Friendly service oriented staff. Thanks for making it easy.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Quavondre M. 
Clasificación:
4.0

My original drop off site was 8880 S Broadway in St. Louis. When I arrived the workers at the gas station informed me that they no longer were accepting u-hauls. My wife and I had to look up on google where I could turn in my uhaul on a Sunday. When I arrived at the Kingshighway location I was told that I had driven over my limit of miles. I had to composes myself because the lady working was very nice. This whole experience very stressful to my wife and me.

Mike G. 
Clasificación:
1.0

Unexpected charges

DJORDJE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsette H. 
Clasificación:
3.0

I was given a different vehicle than what I reserved. I reserved a truck and that's what my email confirmation said. The app when I showed up said I had a van reserved, so that's what I was given. Not the end of the world, but the smaller vehicle required an extra trip and therefore more mileage and increased cost. Not something I wanted to argue about in line and not worth complaining, but I won't be going back to UHaul in the future is all.

Ross M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice M. 
Clasificación:
4.0

Had to drive 20 minutes out of my way to get this trailer when a location 2 minutes away had the same trailer that didn't move. Uhaul wasted my time !

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa P. 
Clasificación:
4.0

staff were friendly. noticed a couple dings on the van before taking it and the staff marked the areas without any hesitation. Upon return different staff members were there and were equally as friendly.

Michael N. 
Clasificación:
1.0

The U-Haul representative was amazing. However, the app changed our reservation to a location 20m in the opposite direction to the original location. We scheduled two hours and expected to have plenty of time but instead spent at least 40m driving to the rescheduled,out of the way location and barely returned the truck in time. Due to the automated rescheduling we will not be using uhaul again.

Isabel D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHAO-HSI C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Antoinette W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tristan G.  |  First Impressions 
Clasificación:
5.0

No improvements needed. We were in and out both when picking up and dropping off. Everything was clean and the AC worked on a 100 degree day in St. Louis.

Jay A. 
Clasificación:
4.0

Good service, thank you!

Gary H. 
Clasificación:
3.0

The place was fine. The online pick up and return DO NOT WORK. I was VERY unhappy with how the online system didn't work. We were charged the $20 return fee because the return just wouldn't work. If a service is offered, there should be a better way for it to work. After a long day of moving, the last thing you want is technology that DOESN'T WORK. I can't even begin to describe how extremely frustrating this experience was.

Rebekah S. 
Clasificación:
1.0

The first truck I reserved was blocked in. I couldn't cancel my reservation on the app. I called the 1800 number to cancel the first reservation and was on hold for forty five minutes. I made another reservation for a smaller van that was slightly more accessible. It was still a tight squeeze to leave the lot. When I returned the van, I was unable to complete the return on the app. I couldn't pass step 1 because the photo of the odometer and fuel gauge would not submit. It was not an issue with my phone or internet connection. The app did not work.

Margaret G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamar W. 
Clasificación:
3.0

Paid for a dolly, no dolly or blankets were in the back of the truck

Christian H. 
Clasificación:
1.0

The vehicle was where it suppose to be for electronic pickup. Then the place opened at 7am but noone showed up untill 7:45 after I called the emergency number but when I texted she responded. She showed up 45 mins later. When I went to drop off when finished I explained I didn't uses the furniture blankets and would like them taken of and she said she couldn't as she didn't know how. She said she had 2 days of training and been there two weeks. She told me to dispute it on my credit card. Then she said I didn't put enough gas in it but I added 7 gallons of gas and used less than 50 miles on truck. This location really needs to find a new manager. Honestly I would hold this manager accountable for this transaction from all aspects. I will do exactly what the employee said I will dispute the charges on my Amex card. Btw the van had 125k miles and barely shifted when driving.

Michael S. 
Clasificación:
3.0

I've used Uhaul over the years. Now I would not recommend them. They are extremely expensive. Rather went from Menards instead.

Nicole F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul W. 
Clasificación:
5.0

I would have liked some more instructions on the rental truck before driving off. For example, I didn't think to adjust the mirrors before getting in the truck. Just some general tips for driving a large truck I wasn't used to.

Taylor D. 
Clasificación:
3.0

Tell people all the charges they will get because I got paid for a job an Uhual took all my money so now I cnt get to work or school so yea I did not have a good experience!

Tara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUDWIG L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mitchell G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
2.0

The location was okay, people fine. It's the UHaul experience was below average. When I booked online I was provided a different location. As i was trying to locate my rental the Kingshighway location called asking if I still needed a rental. When I arrived very little of the original booking was correct and changed by UHaul without notification. I was told I could not have truck for the 1 day as promised when I booked online, a different size truck was being provideD. Got truck size corrected yet told other families need truck to move. Seriously? What about my family. Called 800# to share my disappointment and met with shaming and incorrect information, passed to complaint department and later was disconnected.Busted my tail to get finished moving early. Sad situation because I had previously received good experience Doubt I rent from UHaul again.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandy R. 
Clasificación:
5.0

I like you guys don't charge much for returning rentals late as I had unexpected delays with helpers quitting on me which caused my kids and I to do move all by ourselves.

nicole S. 
Clasificación:
4.0

Fill truck up. Truck had plenty of power to handle the grades.

Lawrence J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mandy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen K.  |  First Impressions 
Clasificación:
5.0

Alana was amazing and so helpful!

Ryan K. 
Clasificación:
5.0

I did not get the ladies name who helped me, she was African-American and was absolutely fantastic. She Deserves a pay increase for her hard work and she stayed a little bit after seven to let me return my truck.

MICHAEL L. 
Clasificación:
5.0

I was assisted by Zachary Scott. I am a single mother of three toddlers and he was the absolute only help I had all day moving from my apartment. I deeply and sincerely appreciate him for that. 

braney d.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braney D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN W. 
Clasificación:
5.0

Extraordinario servicio al cliente

Frederick C. 
Clasificación:
5.0

Great service all around, as always. I love UHaul…always a good/hassle-free experience with you guys. ¡Gracias!

john S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivia J. 
Clasificación:
5.0

Staff was welcoming, courteous and attentive.

Pamela K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
1.0

The people there we're Clueless, didn't know how to hook up the auto transport. It took them eight hours with our pact truck with my animals in it to get the tire change to try to hook up the auto transport. On the road at a gas station all of the cool and flew out of the truck. We had to get people help us. It was very costly on a personal level, it took three days because of the equipment breakdown. The woman that manages the st. Louis location got mad and hung up on me when I told her what happened. She tried to blame it all on us. She wasn't even at the store. She left two well meaning the totally incompetent people at the store to try to get the move-in process. All in all we finally made it and it was like coming out of a nightmare.

Dawn D. 
Clasificación:
5.0

Your staff was very professional and friendly.

Ronald O. 
Clasificación:
5.0

They found my jacket I left on the truck I rented. Thank you so much

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernardo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea S. 
Clasificación:
5.0

Keep up the good work! Christina was a great help!!

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis R. 
Clasificación:
4.0

Need more customer parking.

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenny M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

Very friendly working together people.

Andrew h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S.  |  First Impressions 
Clasificación:
5.0

I have already recommended to several people.

KIM H.  |  First Impressions 
Clasificación:
5.0

Christina was excellent and very personable!

sean b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KEVIN R.  |  First Impressions 
Clasificación:
5.0

The staff was knowledgeable, friendly, and had wonderful attitudes.

Clare W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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