Customer Reviews for U-Haul Moving & Storage on Boca Chica

1,463 comentarios

2400 Boca Chica Blvd   Brownsville, TX 78521

(956) 525-4659

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(956) 525-4659

2400 Boca Chica Blvd
Brownsville, TX 78521

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JUAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIANO B. 
Clasificación:
5.0

Clean the vehicle. The center consol was in the uo position. I rented the pickup truck. When I put it Duan the top and cup holder were very dirty with sticky residue and dried food. I just put it back up.

Christopher O. 
Clasificación:
4.0

A better explanation of how to hook and un-hook a rented trailer. I have plenty of experience doing so. For someone who doesn't this can be a problem. Went inside to buy a needed adapter and when i returned the trailer was already hitched up.

daniel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jasmin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra V. 
Clasificación:
1.0

Please don't say insurance is required when in fact it is only recommend.

BILLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIANO B. 
Clasificación:
5.0

Everything was great. Top notch customer service and attention to detail. I believe out attendant was Michelle. She was terrific.

Miguel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gonzalo R. 
Clasificación:
3.0

Necesitan Mas gente en el mostrador, atendiendo la gente que Llega a solicitar un camion o una Bodega.

Luis S. 
Clasificación:
3.0

They need people to on there area to get the Vehicle return had to walk to the building and back and return to the return area i

FRANK A. 
Clasificación:
5.0

Got a vehicle that has no air condition

Ringo L. 
Clasificación:
5.0

Better customer service at front desk

Ariel S. 
Clasificación:
5.0

The overall experience was excellent! It was my first time using your service and I had no regrets. I recommend U-Haul services 100%!

Enrique M. 
Clasificación:
5.0

I returned the truck 2 days early and was told there's no credit or any compensation for doing so I feel like turning the vehicle in early you should be able to get something for that

sabrina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELEAZAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandra A. 
Clasificación:
4.0

Too many hidden fees

Maria R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeana R. 
Clasificación:
3.0

Very lengthy process. License plate was expired by 2 years. Other than that the trailer was fine. Return was fast and easy.

andy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER G. 
Clasificación:
5.0

Service was really good. Staff was really friendly got me in and out super quick.

Jose G. 
Clasificación:
4.0

Everything was fine except for the windshield of the truck was not clean.

daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Octaviano S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

raphael D. 
Clasificación:
5.0

Thank you for the friendly service.

Cynthia C. 
Clasificación:
5.0

Representative just lacking a greeting smile to have made it an amazing customer service but over-all a smooth transition.

Erika M. 
Clasificación:
5.0

Nice

Luis V. 
Clasificación:
5.0

Although everything was handled professionally, I would appreciate a slightly more friendly demeanor. The employees were not rude or anything, just had a dry personality. Everything was great though.

david R. 
Clasificación:
5.0

Excellent service

Juan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

VijayalakshmiLal V. 
Clasificación:
5.0

El cliente no dejó un comentario.

George G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

margarita b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

karla g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERTO R. 
Clasificación:
5.0

All so much so!!!!!!!

Raymond F.  |  First Impressions 
Clasificación:
5.0

Very much so will do

RaymondM F. 
Clasificación:
5.0

Service was outstanding great staff

rolando C. 
Clasificación:
1.0

Good luck

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ana maria l.  |  First Impressions 
Clasificación:
1.0

It is on an unfortunate note that I write this review. I had reserved and paid for storage area at the U haul facility on Boca Chica and Paredes Ln Rd. for a period of approx. 6 months having paid in advance. I am currently out of state. On Mar 18th my tech went to check on my 2015 Forest River RV, to discover that the catalytic converter had been removed. I spoke to the Asst Mgr. Markos Cruz. I called Mr Cruz who was very attentive and receptive to my dilemma and was apologetic about the incident. I removed my vehicle from the premise on the same date fearing for additional damages. Mr. Cruz advised me he would call the GM J. Guerra. I called Ms Guerra on two occasions,she did not bother to take the initiative to call me or return my calls. I am appalled that a professional at that level does not have the decency to return customer calls, especially since she knew of the damages to my vehicle. They were in excess of 900.00 for the part stolen. In addition, I understand that some other persons reported the same kind of damage. I called the police and a report was filed to which no response has been noted. I finally spoke to MS Guerra on Mar 25 as she happened to be at the facility. All she told me was that it was up to me and my insurance to resolve the issue and was sorry about the damages, although upon my encumbering the location I was never provided a copy of the guidelines and rules for the facility. Thereby not allowing me the opportunity or option to make a valid decision. After having discussions with the GM and Asst. Mgr. I would say that the Asst Mgr has a better grasp and ability to deal with these types of situations that come about, more people oriented and compassionate about people's situations. In my estimation and having been a high school principal I believe Mr Cruz deserves a mgmt position. Since the removal of my vehicle from your facility, the tech has discovered that while at the facility my vehicle has other damages including the removal of the control module, which manages the automatic leveling system. This part is currently priced at $551,00 plus installation. In conclusion, I had paid the facility rate from Feb to July, however on the reimbursement document the month of April was not reimbursed.......If possible, please respond to this complaint at your earliest convenience.......Thank you

gabriel g.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
5.0

Everything was perfect!

Jaime D. 
Clasificación:
5.0

Do you have a new employee named Marcus and he was excellent extremely friendly. He helped me a lot

CHERYL B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ramon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

efrain l.  |  Overall Experience 
Clasificación:
5.0

I have been doing business at this location for a few years now and today was the 1st day I had a great experience with Juany Z. She was super helpful, with great customer service and great attitude, not like management. She knew her way around the system and got me me out of there under 10 mins, compared to other times 30 + minutes. Great employee!

Richard L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valentin Lukas O. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADELINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jared H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

dale P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan P. 
Clasificación:
2.0

Although things were maintained, getting them on the phone was difficult. There's nothing worse than needing to resolve an issue but there's no one to assist you.

CHRISTOPHER J.  |  Overall Experience 
Clasificación:
5.0

The return/checkout was super fast! Really nice and impressed

RUBEN C. 
Clasificación:
2.0

I reserved a 15 ft truck and when I asked for it, the employee said I made a mistake and I booked a 17 ft. So I had to pay more. I showed him my reservation email that confirmed my 15 ft, but employee insisted I was wrong and said I had probably found site confusing like most people… I was like, “no, site is self explanatory and Form clearly says it's a 15 ft” as I showed him. He shrugged his shoulders and said he couldn't do anything and to “just pay more, what's the big deal?” Like, dude I only feel comfortable with a truck that size, but anyhow I booked it: then upon returning I was helped by a lady who was so lazy she poorly explained her own parking lot and where I had to park and couldn't stand from her desk to show me after her poor explanation. Never again… this random customer walked outside with me to show me where to park.

Stephany S. 
Clasificación:
4.0

The location was great and the staff was very friendly and helpful. The only problem that I have is that the website and app don't let me pay for my storage online. I have to call each time to make a payment. It would be great if they could fix that. The facility was generally clean, except for the restroom.

Desiderio N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

The team there did pretty good. I would rent from them again. Check in was super easy.

paul S. 
Clasificación:
5.0

El cliente no dejó un comentario.

susan S.  |  Overall Experience 
Clasificación:
5.0

At this time just continue with the excellent level of service

pedro A. 
Clasificación:
5.0

Good services, clean storage and 26 truck ready to go. U-haul good security camaras alarms

paul m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ronald G. 
Clasificación:
5.0

Great service

HUGH B. 
Clasificación:
5.0

Return was fast.

Belinda G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDUARDO RODRIGUE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie W. 
Clasificación:
2.0

The process is nothing like the youtube video they send you and the process is different also the code they gave me online and by text didnt work.

Jesus S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariafernanda T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gloria B.  |  First Impressions 
Clasificación:
1.0

Give credit for time wasted while waiting to get keys for truck reservation. Waited 45 mins to get the keys and the cashier laughed when I asked if I'd be able to return it later since it took so long.

SINDY B. 
Clasificación:
2.0

such an overcharge on gas. bathroom was filthy with noticeable grime build-up all surfaces

CELINA G. 
Clasificación:
1.0

Have authentic customer service and actually do what the job decriptions follows.

Gilberto E. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELEAZAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariza Marie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR G. 
Clasificación:
5.0

As usual, my experience was smooth sailing. Reps were very helpful and knowledgeable. Am very satisfied with the storage and all around service. The location is very clean & hospitable.

MARIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM B. 
Clasificación:
5.0

Quick easy employees very professional and nice

SYLVIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
5.0

Staff was very helpful with concerns I had and were able to help me with adequate equipment

MAGDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
4.0

none

ARMANDO V. 
Clasificación:
5.0

Friendly and efficient. The young man hooked on the open trailer quickly and answered my question .

MARIANNE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darron B. 
Clasificación:
1.0

Had made a reservation for an 8×10 storage unit only a few days before driving down to Brownsville from Dallas. I showed up early on the morning of the 12th as noted on my reservation. I specifically needed the 8 foot wide unit to get a large sofa in the back along with another sofa i would flip on top of that 1st one. Despite having reserved a unit i was told they gave it to someone else....unbelievable that after having a reservation and relocating all the way from Dallas that you would give away my unit? I commend the staff for trying their best after being put in a bad spot having to tell me that the unit supposedly reserved to me was gone and no 8×10 units available. After several minutes of trying to find a solution as there are no other temp controlled places close bye the staff recommended two 5×10 units. Although not what i reserved and made me have to buy another lock and take care of two units it ultimately worked. I would ask that after the 1st month free the manager honor my original price of $89 per month which was reserved.

DARRON B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dayaana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELISA C.  |  First Impressions 
Clasificación:
2.0

Staff seemed to hate their job. We're literally sighing while doing their job. Didn't even greet when I got there. Felt awkward the whole time instead of welcomed. Trailer was dirtyfrom outside. Had mudd on it. And when I opened it up it had carpet insulation with a handle hand truck in there as well.

MELVINMOLINA R. 
Clasificación:
3.0

I had selected a first floor unit for reservation. Apparently the "system" made an error and it was not move-in ready so I did not get a first floor unit I had to get a second floor unit. What is the point of reserving if I'm not going to get what I asked for? Aside from that, check-in took forever. I believe the gentlemen who was helping me was new nonetheless it took almost an hour for everything to be finalized.

Daniela G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MAX P. 
Clasificación:
5.0

Thanks for your help. The employees are very kind and with an excellent attitude.

ANTULIO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTOBAL M. 
Clasificación:
5.0

Keep the friendly customer service

Alberto G. 
Clasificación:
2.0

Staff lookes bumbed out like if they hate their job. Security sucks. Alarms always go off.

MELVIN R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLLEEN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA C. 
Clasificación:
1.0

El cliente no dejó un comentario.

RAUL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oralia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

victor r.  |  First Impressions 
Clasificación:
5.0

Staff was very knowledgeable and efficient. Gentleman helping with the rental to be commended for his professionalism. Would not rent anywhere else. Gracias

LARRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

victor r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO A. 
Clasificación:
5.0

Everything was great just one employee was rude when I was checking out of my locker. She was yelling in the room some personal gossip while on her phone, ignoring that the employees were busy helping another customer and me and just barged in and trying to ask about some gossip and showing something on her phone. She was walking around the counters and back room on 1/19/22 at about 12:40p.m. Other than that, my experience was good.

Michael E.  |  Overall Experience 
Clasificación:
5.0

Very happy with storage facility

joe g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVER O.  |  First Impressions 
Clasificación:
5.0

Eunice at the front office at the Bova Chica facility in Brownsville TX is absolutely the most knowledgeable and customer-service oriented person on your entire staff! She treats others with understanding, empathy, and respect. She is the reason I'll be selecting UHaul for all my moving and storage needs. Thank you for having great helpful staff like Eunice.

JON G.  |  Overall Experience 
Clasificación:
2.0

For starters the manager is awfully rude, the employees aren't well trained, and they end up screwing the customer with gas because the tank is not where they say it is and if you return it with more gas than what they give you the truck they still don't reimburse. One person says another and customer service also says one thing, but the manager since she's the manager says everyone is wrong besides her even though the agent at the store and the agent on the customer service line say the same. Well then train them better. Discourteous attitude and on top of it all talking over the customer very rude unprofessional manager.

LORENA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ida T.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KENT F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LUZ B.  |  First Impressions 
Clasificación:
5.0

Found the moving cart sign out and returning before closing a bit annoying, but guess I understand why y’all have implemented that…

MARCO G.  |  First Impressions 
Clasificación:
3.0

Store Staff lack courtesy and the fact that for such a big facility only 2 carts are available made us my wife and I carry most of our belongings by hand. Twice we had no carts to move our boxes and the employees at the desk answer was "customers Don't bring them back and that, the fact that we don't get one cart to transport out belongings will teach people to learn not to still them. That made us realize that they were not ready to help customers in all we their needs. We did not see a friendly face, smile, a welcome to the store etc etc.

Roberto L.  |  Overall Experience 
Clasificación:
5.0

Michelle was very good with her customer service skills. I felt all my questions were well taken care of. Thank you. I have confidence the storage facility will house my personal belongings with safety and convenience.

ESTER G.  |  First Impressions 
Clasificación:
5.0

Nice and clean friendly staff.

MATILVE R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie Z.  |  First Impressions 
Clasificación:
5.0

No comments

VICTOR M.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Edgar V.  |  First Impressions 
Clasificación:
4.0

Employees are useless and no help

MAYRA V.  |  Overall Experience 
Clasificación:
4.0

Customer service is horrible in this facility no help from employees. All employees look miserable and look like they do not want to be there. With employees like that makes me not want to do business there again

Enrique T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelika P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEFINA R.  |  First Impressions 
Clasificación:
2.0

too many queen bees and not enough worker bees. too many bosses. im an nco and see it right off. beware pilgrim. LDERSHIP.

Todd G.  |  Online Move In 
Clasificación:
2.0

The staff at this location is rude and it’s hard to find people to help during store hours.

david g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susana H.  |  First Impressions 
Clasificación:
5.0

I like the place and the security.

jose l.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Belinda A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

edward r.  |  First Impressions 
Clasificación:
5.0

Fast and friendly service

TRACY A.  |  First Impressions 
Clasificación:
5.0

Everything was as expected. No complaints here. Would definitely recommend!

Melissa C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

delia g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefanie Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alma G.  |  First Impressions 
Clasificación:
4.0

Alarm needs to be fixed. It randomly went off like 10 times while we were unloading. Scared my daughter. Other than that it was fine. Please fix that situation.

MELVIN R.  |  First Impressions 
Clasificación:
5.0

Very very kind and understanding great group of people

RICKY M.  |  Overall Experience 
Clasificación:
1.0

Terrible service, was given a call a day on September 13 at 12:33 pm and was left a message saying I had 24 hours to go and place lock on storage unit or would be moved out. I made sure to call the next morning on September 14 at 9:59 am and was told a message was going to be sent to make sure it wasn't done. Showed up today and was told that my storage unit was moved out and would have to rent again.

Efrain L.  |  Online Move In 
Clasificación:
4.0

Moved boat out of storage 9/10 should have notified office to avoid charge on 9/13

Jeremy T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUCILA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ignacio P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura F.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Analis A.  |  Overall Experience 
Clasificación:
5.0

Great all around! Clean place, friendly staff and great prices!

juan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS S.  |  First Impressions 
Clasificación:
3.0

There were not enough employees to take care of the customer's needs in a timely manner. They worked as fast as they could, however there were extremely long wait times to receive service.

Karen C.  |  First Impressions 
Clasificación:
5.0

Nice people working there!

Lyubov M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

henry c.  |  Overall Experience 
Clasificación:
5.0

Great customer service.

sanjuana v.  |  First Impressions 
Clasificación:
5.0

La chica que me atendió fue muy amable y de gran ayuda.

Carlos R.  |  First Impressions 
Clasificación:
5.0

Just rented and have not moved in yet so not truly able to comment. The office and grounds are in good condition. Staff is friendly and helpful.

JULES F.  |  First Impressions 
Clasificación:
1.0

At lobby girl did twice the mistake with my order and then went to clear my storage which was gonna be change then told the manager and she saw what went on and she didn't even say sorry or nothing just stayed quiet

Nailea M.  |  Online Move In 
Clasificación:
1.0

They will charge me twice for a medium storage and give me a storage unit that was already occupied by someone else. It was already closed when I found out. I had to unload my furniture in someone else's house because I had to leave my old apartment and leave out of town at the same time. Terrible experience. Lack of knowledge and consideration.

Jesus R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisabeth C.  |  Overall Experience 
Clasificación:
4.0

Needs more carts to help speed loading up the storage

John W.  |  First Impressions 
Clasificación:
3.0

Although the unit I rented was great, the staff members could be more friendly.

Katia P.  |  Overall Experience 
Clasificación:
4.0

Automatic doors were a problem; often times not working. Cart availability also a problem. Understaffed, long waits in line.

Grady D.  |  Overall Experience 
Clasificación:
3.0

I had reserved First Floor and was not granted that. Also when my reservation was done, it said a free lock was included. But when i asked the young lady at the desk she said i would have to pay for it.

CASSANDRA B.  |  Overall Experience 
Clasificación:
5.0

Si volviera a necesitar volvería acudir a ustedes gracias por estar aquí en el valle nuevamente gracias y Dios les bendiga , bye bye

Juana E. A.  |  Overall Experience 
Clasificación:
3.0

I'm only rating my experience as average because of my experience with a couple your employees. When I went to rent my truck and storage space in the morning, the employee who helped me was very professional, polite and helpful. However, when I returned a few hours later to unload the truck there were two younger men on staff and while neither one was particularly pleasing to work with, there was one who was extremely rude and unfortunately, this is the second time I've had this experience with this same employee. I had gone in a week or so earlier to inquire about pricing and this same young man was very impolite. It's unfortunate really because if not for this one employee I would've had much better things to say about this UHaul location.

DONALD M.  |  First Impressions 
Clasificación:
5.0

Avery thing went well didn't take long at all but would be nice to have someone at the front desk .

MARIA DELCARMEN B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

gilberto z.  |  Overall Experience 
Clasificación:
5.0

I like the place it’s very clean the only thing that’s missing inside of the storage is a light but other than that we love it it’s clean it smells nice do you only thing is like I said there’s no light inside the storage the rooms

rosa h.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle S.  |  Overall Experience 
Clasificación:
5.0

I loved all the process had awesome communication with customer service. I ran into a couple of problem and they fixed them right away. The only thing was that I did not get a detailed receipt. I would like one.

Claudia R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

carole c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

VERNIE E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelika P.  |  First Impressions 
Clasificación:
5.0

There was a bit of a wait to be seen but I could see that the employees were working with a balance of care and urgency

Michael E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GLORIA S.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio

MARCO G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KENT W.  |  First Impressions 
Clasificación:
5.0

Great customer service when I arrived from my long drive Anthony was very helpful and took his time on explaining everything to me very patient and understanding. I would definitely recommend this facility to my family and friends excellent customer service 

Maria L.  |  First Impressions 
Clasificación:
3.0

No comments at this time

JOSUE M.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Maria R.  |  First Impressions 
Clasificación:
5.0

Great Service super fast and easy to rent a U-Haul and storage room!!

Irma L.  |  First Impressions 
Clasificación:
4.0

The room wasn’t clean had wood in it

PABLO G.  |  Overall Experience 
Clasificación:
3.0

The place was very nice. Two things frustrated me though. First, every time I was there, except at move out, there was only one employee and it took a while to get help. The second is I rented the storage space and then I got the uhaul to move my stuff. The place where I rented it said I would get my first month free with you. When I called I was told I had to rent the uhaul and then the storage space which makes no sense. I asked if I could discuss it with the manager. They took my information and I never heard back. I'm big on customer service and it was lacking here.

Kathryn W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanairy N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Miriam R.  |  First Impressions 
Clasificación:
5.0

I was very, very impressed with the organization and cleanliness of this facility. It is squeaky clean, temps are well maintained, staff is awesome. Everything about this facility has exceeded my expectations.

Irene L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosa E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindanna S.  |  Overall Experience 
Clasificación:
5.0

Great customer service, staff took the time to answer questions and show us the establishment.

Domingo D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CIPRIANO E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick H.  |  Overall Experience 
Clasificación:
2.0

It took longer than necessary to get the storage unit. About 3 out of the 4 employees on duty were chit chatting or on their phones. People in line were upset having to wait till they looked away from their phones. Even though they saw the long line they stepped in and out without worry about their customers.

Sandra S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

consuelo m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jorge P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

mariana r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Orianna G.  |  Overall Experience 
Clasificación:
2.0

One of the 3 storage Rooms had lock on it couldn't move stuff into and i had told person upfront (woman) that we needed 24 hour access she didnt add that so when we drove from san Antonio tx to Brownsville tx we could not get into storage to unload so we had to spend money on a hotel room. So disappointing

Willis H.  |  Online Move In 
Clasificación:
5.0

It was a good experience.

Jose R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTURO J.  |  Overall Experience 
Clasificación:
5.0

Customer service would a good class for the Staff.

PETE F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LETICIA VARGAS A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN R S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S.  |  Overall Experience 
Clasificación:
1.0

Worst experience I've ever had. Will never use service again. And will personally make sure my friends and family never use again

Jonathan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

manuel c.  |  Overall Experience 
Clasificación:
5.0

good customer service

miguel g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S.  |  First Impressions 
Clasificación:
4.0

Ninguno

manuel c.  |  Overall Experience 
Clasificación:
5.0

Nomas no me ha llegado la respuesta si me van a reembolsar por entregar el camión un día antes de su vencimiento

Jesus R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M.  |  First Impressions 
Clasificación:
5.0

Awesome employees and convenient location.

diego V.  |  Overall Experience 
Clasificación:
5.0

Very patient employee.

Melissa I.  |  First Impressions 
Clasificación:
2.0

I wasn't able to move in on the day I wanted (before New Year's Eve) because it had a green lock instead of the green tag I was told it would have. I had to delay my vacation to be able to move in to New Year's Eve to be able to talk to a representative at the office.

Carlos E.  |  Online Move In 
Clasificación:
1.0

Staff never present to help. Storage unit dirty and unkept.

arely h.  |  Overall Experience 
Clasificación:
1.0

So many hidden charges made it way more expensive than I thought it would be. Not worth what I paid

Adan G.  |  First Impressions 
Clasificación:
5.0

Keep up the great service.

Carlos S.  |  Overall Experience 
Clasificación:
5.0

Jackie, Thank you for ur help. The staff was very helpful also.

MARY J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

luis n.  |  First Impressions 
Clasificación:
3.0

Workers need to better inspect the trucks. If it wasn't for my husband taking pictures before we left the facility, they would have charged us for pre existing damages on the truck.

Sergio B.  |  First Impressions 
Clasificación:
5.0

My experience with haul on Boca Chica was so awesome no issues what so ever. I will be recommending all my family and friends.

Yolanda G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristina G.  |  Overall Experience 
Clasificación:
3.0

Is a dirty facility Nobody cleans and pick up trash

Manuel E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick Jason m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jacqueline g.  |  First Impressions 
Clasificación:
1.0

This is the most unprofessional business I've dealt with. I use your company regularly, when I have to use this facility I plan on difficulties. I usually don't make comments, however this time it was a pathetic display of business practices. I reserved a drive-up storage Unit. The employee acknowledged the reservation and charged my card. When we went to the unit, there was a lock on the door. He said he would be right back. When he returned he said "my manager said it's rented out. I asked what does a reservation mean? He said I can call another place to see if anything is available. I said as long as it is another U-Haul. He said it was. When I got there, it wasn't. Due to my time restraint I had to use that establishment. The same size unit cost 30.00 dollars more. I need to rent a truck on the 19th to move to Florida, I will now rent a Ryder because of this unprofessional dealings. This manager should be put back to being a truck washer, keeping away from having contact with any customers.

William H.  |  First Impressions 
Clasificación:
5.0

very nice and helpful workers

Giacomo F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kendra s.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

DIANA F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel Y.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

OLIVIA C.  |  First Impressions 
Clasificación:
5.0

Well the only thing needed is to explain more how to check our after hours. It's very hard

LAURA G.  |  First Impressions 
Clasificación:
5.0

Excellent customer service and knowledgeable

armando v.  |  First Impressions 
Clasificación:
2.0

I made an online reservation to limit the time I spend in the office/store. The person attending me must've been a new employee because he spent about 5 minutes looking for an existing reservation before he gave in and began a new one. I had already paid for my first month (aside from the free one) & all I needed was the key to the storage unit. He spent another 10-15 minutes on this before he tried searching for my reservation again. This time, he found it. He gave me my key, provided me with my receipt, & we went straight to the unit. Unit had dirt and small debris & when I asked if it could be cleaned out the employee said, that's how they are. Also, the address on all my paperwork is wrong. I provided my address about 4 times & it somehow wasn't recorded correctly. I called the office after this & spoke with the same guy. He said he'd correct it & update it online. So far, it hasn't been. I've worked with U-Haul for years - this is the crappiest customer service I've experienced. Ever.

arely h.  |  First Impressions 
Clasificación:
5.0

Thank you all for providing a great experience. Keep up the great work.

Alejandro M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

melody r.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

hector l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

tanya g.  |  Overall Experience 
Clasificación:
5.0

Your staff is on point, knowledgeable and very professional. Smiles from everyone, staff and customers alike, highly recommended this location.

Jennifer W.  |  First Impressions 
Clasificación:
5.0

Great place to store my cars thank you.

hipolito g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ricardo s.  |  Overall Experience 
Clasificación:
3.0

Staff is very friendly and very helpful. But the storage room of 5x10x10 is too small and very expensive for that kind of size. It was not clean it has a lot of dirt inside. Location to far where I got my storage, kind of scary.

Diana C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tomas G.  |  Overall Experience 
Clasificación:
5.0

Excellent experience

jose s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariela R.  |  Overall Experience 
Clasificación:
5.0

Awesome for the last 3 years

RAY S.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service & I will reccommend UHaul to my family & friends.

blanca h.  |  First Impressions 
Clasificación:
1.0

Been calling for a few days to still waiting on a call back

phillip l.  |  Overall Experience 
Clasificación:
5.0

N/a

vicor g.  |  First Impressions 
Clasificación:
5.0

Staff was friendly and helpful. The facility was clean and appeared to be well maintained.

stefan b.  |  First Impressions 
Clasificación:
5.0

Great customer service!

dalila r.  |  First Impressions 
Clasificación:
1.0

I do not have any kind of rentals

DEANNA LISA G.  |  Overall Experience 
Clasificación:
3.0

U Haul texted me about a free 5x8 trailer. but the facility refused to give one to me for free. I had to drive to another location to get it. U haul is Uhaul. You guys need to figure this out and make

LAKSHMAN C.  |  Overall Experience 
Clasificación:
5.0

Young man who helped me was very helpful and attentive great employee

Mirtha M.  |  First Impressions 
Clasificación:
5.0

MUY AMABLE LA SRITA

Victor B.  |  First Impressions 
Clasificación:
5.0

Jacob was very helpful.

rosie l.  |  First Impressions 
Clasificación:
5.0

All around great service. I love it. It's a great system with many options offered by well trained young people who professionally cover everything for renters moving in. Thank you^!^ God bless U All!

LUIS G.  |  First Impressions 
Clasificación:
5.0

Friendly staff and lots of carts avalable to move furniture.

Alfonso G.  |  First Impressions 
Clasificación:
5.0

Attentive service, little waiting time, answer all my questions, drop off box is a great option, place is clean.

Oscar L.  |  First Impressions 
Clasificación:
5.0

spence little bi

Juan R.  |  Overall Experience 
Clasificación:
5.0

Excellence service and never had a problem with the service I got.

Erica C.  |  Overall Experience 
Clasificación:
5.0

N/C

Dianida C.  |  Overall Experience 
Clasificación:
5.0

Loved the storage and moving carts Excellent staff too very helpful

Guadalupe G.  |  First Impressions 
Clasificación:
5.0

Awesome customer service!!!

charlene T.  |  Overall Experience 
Clasificación:
5.0

Great customer service!!!

Emily G.  |  First Impressions 
Clasificación:
5.0

Great facility

lorena v.  |  Overall Experience 
Clasificación:
5.0

Tops! No better anywhere. The ladies and gentlemen were absolutely excellent.

mark m.  |  Overall Experience 
Clasificación:
5.0

Superb staff! Very helpful, pleasant, and hard working. Spotless environment. Gracias.

mark m.  |  First Impressions 
Clasificación:
5.0

Muy buenas personas, amables y serviciales

JUDITH A.  |  First Impressions 
Clasificación:
5.0

Outstanding service. I could give a lengthy explanations as to how they are giving "OUTSTANDING" service but I only have 200 characters to work with. Customer service outstanding without a doubt.

Gregson M.  |  Overall Experience 
Clasificación:
5.0

Top of the line

James p.  |  Overall Experience 
Clasificación:
5.0

Spaces are tight and can be difficult to get in and out.

glenn h.  |  Overall Experience 
Clasificación:
5.0

Very accommodating. Spaces are a little tight to get into, especially when post is in the way to back up trailer. Otherwise excellent service.

glenn h.  |  First Impressions 
Clasificación:
5.0

Going back for spring of 2019 for an other six months for my RV it comes highly recommended can go back to Canada with no worries the rent is very reasonable cheaper then paying for gas.

louise l.  |  Overall Experience 
Clasificación:
5.0

The young lady was very friendly, knowledgeable and helpful

Joe B. | Reservación
Clasificación:
5.0

Great service, easy to acquire, no fuss to cancel. You guys are awesome!! Thank you.

MARIBEL A.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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