Comentarios de los clientes para U-Haul Moving & Storage in the Heights

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage in the Heights

Clasificación general:

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Kenneth M. | Overall Experience |
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Everything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!

Donna H. | First Impressions |
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Staff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...

Cale M.
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The people working this location were very helpful. They helped me through the transload process as my first UHaul trailer was broken into due to its outdated equipment and rusted mechanism. The thieves could not cut through my lock so they cut through the UHaul equipment. I went through UHaul's insurance who told me they didn't cover theft.

Chad B. | Online Move In |
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Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!

STACY V.
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Customer did not leave a comment.

Amber G.
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I moved out of my storage unit with about 23 days left in the month, and I was not reimbursed for the unused time. I'm disappointed in Uhaul that they would take my money and then someone else's, effectively getting paid double for the unit this month!

Jacquelyn J. | First Impressions |
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BOTH GUYS ARE GREAT!

loy B.
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Customer did not leave a comment.

Paula L.
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Customer did not leave a comment.

James V.
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Reps were friendly and helpful. They make you happy that you chose u-haul.

JOSHUA M.
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Customer did not leave a comment.

Martin W.
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They all need to be wearingmass for me to return or for me to recommend friends to go there. The staff were great we love the staff!

DENISE B.
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.u- haul dirty and I cleaned before using. Attendant not wearing mask. Not given inspection report. Drop off claimed damage but not true. Would not recommend.

Richard W.
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Auto transporter was very muddy.

BENJAMIN R.
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They didn't go over the truck mirrors were not maintained hard to turn , the guy said here you go and left, I'm totally disabled I was very upset. Climbing in and out trying to get the mirrors adjusted had to ask for help didn't wanna break them not happy.Check engine light came on 15 minutes of driving it

Erik L.
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Great place. Good guys

Ella C.
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Service and equipment were great!

Lance F.
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Customer did not leave a comment.

darran K.
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So your employees I think we hampered by Uhaul's policy. The computers were painfully slow. Invest in systems that work well. We rented in Shepherd and wanted to pick up in Shepherd but it was easier for Uhaul to just assign us a location we did not ask for. Taking photos of Drivers license with cell phones is an appauling practice. Back to my orginal comment. Your truck was fine. I just detest going into a Uhaul store because it is such a terrible exerience with low staffing levels and zombie type employees. While I was there there were numerous people in line and all they wanted was tape, pads and pick up a truck. It must have been worse for them. Just to buy a roll of tape they waited until the next employee was free. Then they could not find the right trucks and keys. Why on earth do you reserve a truck if its not there. I am getting tired of typing but Uhaul has some serious customer service issues but you are the only game in town. What is a person to do but just go in the store and have a terrible experience from renting a truck to just buying boxes.

Todd W.
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Your on line reservation application doesn't work on my phone (Apple iPhone 11pro) and evening when I got on my desktop, the web site was not user friendly. I gave up an went to the location to rent my trailer.

Lester R.
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Customer did not leave a comment.

jewlia l. | Overall Experience |
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Customer did not leave a comment.

Nathan M.
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Tom...although new...was awesome to work with and made me VERY comfortable recommending this location to anyone needing uhaul services. Thanks Tom...you are fantastic

Paul B.
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Customer did not leave a comment.

Michael T.
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I was billed $7 for a dolly that I did not ask for and did not use. I was expecting a refund but have not seen it yet.

Kerry B.
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Great customer service, happy staff, concerned issue resolution, and overall fun experience. Took a lot of the pain out of the chore.

Robert G.
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Customer did not leave a comment.

Roger M.
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Customer did not leave a comment.

Tamara R.
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Customer did not leave a comment.

Arlo M.
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Customer did not leave a comment.

Jerry M.
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Was repeatedly called and harassed about returning uhaul 2 days into a 4 day rental being told that I needed to buy more days. Uhaul needs to get their act together.

Bruce H.
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Customer did not leave a comment.

George T.
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Customer did not leave a comment.

Timothy M.
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Customer did not leave a comment.

Caleb L.
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Customer did not leave a comment.

Ray C.
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Very friendly and professional staff . I would recommend them highly.

Mark B.
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Staff was clean, polite and respectful. Not something you see very often these days. I will do business with this location again.

Jory B.
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Customer did not leave a comment.

JOSEPH R.
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Customer did not leave a comment.

Darlene P.
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I have been double charged 3 times now by uhaul. There was no one around when I returned my equipment, took30 min on hold 3 times..

John L.
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Customer did not leave a comment.

Arlo M.
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When I checked back in, the guy asked me if I had called in and said I would be late. I had told them that it would be back by 7 that night when I checked out. I am a teacher and had to unload after 4 so I knew I wouldn't be done till 6 or so. The guy was nice about it and waved it. Thanks

Richard P.
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Customer did not leave a comment.

Jessica H.
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I noticed a low tire on the auto transport, guy filled it and sent on way, said keep an eye on it and if it gets low again fill it up. 8 hrs on our journey it was significantly low again. There was a couple nails in the tire that the man didnt see because he didnt check to see why the tire was low. I felt the guy was just trying to get us out of there as fast as he could, but then resulted in possible dangerous situations.

Arlo M.
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Customer did not leave a comment.

Mary C. | First Impressions |
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Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*

PENNY H.
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Was concerned about condition of truck tires but made it to my destination safely.

William M.
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Great uhaul location. Fast check out/check in. Great equipment. Highly recommended.

TAMALA D.
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We had NO MOVING BLANKETS OR PADS. WE TRIED NUMEROUS TIMES TO CALL THE LOCAL STORE TO SCHEDULE OUR PICKUP TIME BUT NOBODY EVER ANSWERS THE PHONE AT THIS LOCATION!!! WHEN WE ARRIVED THERE TO PICK UP OUR UBOX CONTAINER, WE RECEIVED VERY RUDE COMMENTS THAT WE SHOULD HAVE SCHEDULED THE NIGHT BEFORE SO THEY COULD HAVE A TRAILER READY. WE TOLD THEM THAT WE TRIED BUT NOBODY THERE ANSWERS THIER PHONE. THEY SAID THAT THE 800 WOULD HAVE PICKED IT UP. WE WANTED TO TALK TO OUR LOCAL STORE! THEY SURELY HAD NO CUSTOMER SERVICE SKILLS BECAUSE THEY HAD THE ATTITUDE OF NOT WANTING TO EVEN BE THERE LET ALONE TALKING TO US. IT WAS A TERRIBLE EXPERIENCE ALL AROUND!

SHAWN K.
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Customer did not leave a comment.

MARY A.
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very friendly and helpful young man who took care of me when I returned the trailer. he was very patient with me as I backed the trailer into its space.

John L. | First Impressions |
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Customer did not leave a comment.

Daniel C.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

Rishona S.
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Everything was easy and wonderful, staff was very helpful and friendly!

Douglas Edward A.
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Customer did not leave a comment.

Randy W.
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All was great at pick up. Truck did not travel well with bad wobble in the tires.

Maria K.
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Fast service. Professional staff. Great price

WAYNE WEBSTER O. | Overall Experience |
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U-Haul should provide ramps for wheeling items into trailers. U-Haul is convenient and affordable. A great value!

CORINNE T.
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Rude, waited over 30 minutes for someone to come into office so I could exchange trailors. Mine had a wheel wobbling so bad thought it was going to cause wreck. When making exchange worker bavked me into the trailor. Hooked up found out after hauling a heavy load he never tihhtened the hitch. Poor service. I have rented a trailors every month suring the year and this has been the worst experience. I am so angry about the ordeal.

Douglas Edward A.
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Customer did not leave a comment.

Sara T.
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Customer did not leave a comment.

Rick C.
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The truck hadn't been cleaned prior to my renting it. There were cans and wrappers under the seats. The back of the truck had not been cleaned either. Besides the usual dirt and dust it had 25-30 packing blankets thrown about.

george W.
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Customer did not leave a comment.

MICHAEL M.
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Customer did not leave a comment.

Charles B. | Overall Experience |
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The over head door was broken from day one. We asked to have it fixed but it never was. We had to use a ladder to hold it up. Good thing it never came crashing down on anyone. Would have been a nice little lawsuit since we asked a couple of times to get it done. Staff are just simply rude now since management change and your price are way high. We have 4 other units same size for $100 less per month. After 3 years doing business with these folks, everything from renting as many as 8 units at a time and renting multiple trucks for multiple days, we are done and will not spend another dime with them. We will also do our best to steer storage customers to our new facility or others we have better relationships with.

MONSERRATE R.
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Customer did not leave a comment.

Tessa K.
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I was so grateful for Jessica's help in getting a truck secured.

David B.
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Fix your phone answering system. I tried to contact this office to let them know I was keeping a second day. I spent 12-15 minutes on hold each time and never got through. Seriously, use your own cell phone and try to get a call through, it won't happen.

Jolinda L.
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I have used this location for years. It has always been professional and amazing. This time the truck I picked up was not clean, inside had trash in it and the windshield was filthy. The manager was apologetic.

Christopher M.
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Big easy lot to maneuver in. After hours return was smooth.

Timothy R.
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Customer did not leave a comment.

Kobe A.
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Customer did not leave a comment.

William B.
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Customer did not leave a comment.

Ryan K.
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The individual that checked out the rental and also took the return was excellent. The whole process was smooth and quick. I checked in online prior to taking the rental and was in and out under 5 minutes. Upon returning it, by the time I exited my vehicle after backing the trailer into a parking spot, he already had the trailer nearly disconnected and said the receipt was already being emailed to me. Quick, easy, painless rental process!

Julia L.
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Excellent customer service!

Patty W.
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Customer did not leave a comment.

KENNETH M.
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Customer did not leave a comment.

Julia L.
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The customer service was amazing and they were so accommodating and helpful. They truly helped make our moving experience wonderful and were a shining light in our difficult move (personal difficulties). They are the best!!!

CRISTA LEE T.
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Customer did not leave a comment.

SCOTT B.
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Customer did not leave a comment.

Robby G. | Online Move In |
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Staff in the Heights was very helpful. Exceptional service.

William P.
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Customer did not leave a comment.

Maria K.
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Nothing. Easy in and out. Kaylee was knowledgeable and professional.

Angel T.
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Friendly and quick check-in

Angel T.
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Friendly service and easy return

William P.
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Customer did not leave a comment.

caleb s. | First Impressions |
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I told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experience

Peter C.
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Excellent and friendly customer service. Helped out with the tow dolly, made sure it was safe.

JARED W.
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Customer did not leave a comment.

Curtis E.
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Windshield was full of bugs and tires need balancing

Clinton S.
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Pick up and drop off was quick and convenient. No hassle.

BRADFORD H.
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Customer did not leave a comment.

Amanda T.
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When I made my reservation mid week the place was a ghost town and there were three or four people working. When I picked up my truck on the weekend the place was a zoo and there was only one poor gal working - hustling as fast as she could to take care of all the customers. Staffing seemed to miss the mark. Long wait for customers on a busy weekend.

Steve W.
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They did well, working around some computer problems and got me on the road

TIMI LEE B.
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Need more than one person working. The guy there was great but he was trying to get trucks, hookup trailers, and help customers

Kristine O.
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Customer did not leave a comment.

JOSEPH T.
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Quick service and courteous employees

JOSEPH W. | Overall Experience |
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Customer did not leave a comment.

Gary D.
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There was only one person behind the counter. I waited almost 40 minutes to get help to turn in a truck. There was 1 person in front of me waiting for help and 2 people behind me. The customers behind me left. The person writing outside to get propane left as he couldn't get help. Finally the owner came in and helped but he was less than enthusiastic about the next customer. Terrible waiting for service!!!!!! 😟😟

Tadd M.
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Biggest issue was trying to find an employee to drop the truck off when we were done. I ended up using the mobile drop off so I didn't have much issue, but maybe it was just a slow day and they were understaffed. Overall a pretty good experience, will come back again!

PAMELA S.
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Inside of the cab was full of dog hair including the seats.

Harlow R.
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Customer did not leave a comment.

MIKE L.
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Customer did not leave a comment.

Anthony R.
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It was excellent, change nothing

Rhett M.
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Customer did not leave a comment.

DOUGLAS EDWARD A.
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Customer did not leave a comment.

WILLIAM T.
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None

Eric H.
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Customer did not leave a comment.

DOUGLAS EDWARD A.
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My pickup appointment went smoothly and everything was fine. When I returned the trailer, I was told that I could not use the return lane and had to back out into the street. I was asked to provide my credit card for a second time upon return and will have to work on getting a refund for the duplicate charge.

Amanda S.
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Customer did not leave a comment.

Charles B.
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Richard is one of the best employees I have dealt with at Uhaul. He is knowledgeable and responsive. However, the young lady working was not attentive to customers and made customers wait. She was doing personal business for her Dad on the phone, making an appointment for him, pulling parts for him and changing the schedule for him. Two customers had to wait until Richard came out of the back to get propane and boxes.

TARA B. | Overall Experience |
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Customer did not leave a comment.

Robert S. | Overall Experience |
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Customer did not leave a comment.

Karen C. | Overall Experience |
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Customer did not leave a comment.

Trudy S. | Overall Experience |
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Will never recommend worst experience ever

Kyla S. | Overall Experience |
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Customer did not leave a comment.

AMY W. | Overall Experience |
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Customer did not leave a comment.

dianne H. | First Impressions |
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David really helped me out. I needed a unit in Billings, but I live in Carolina. He was able to work with me and my mom. Great customer service!

Nickolas B. | Overall Experience |
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I paid money for renting a unit AFTER i moved out. It didn't make sense to me and seemed like I was taken advantage of. Yikes, guys.

sharon o. | Overall Experience |
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Customer did not leave a comment.

Cynthia P. | Overall Experience |
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Customer did not leave a comment.

raY C. | Overall Experience |
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Incredible staff at this location. Prices a little high especially for persons on disability. Probably could use a program for elderly disabled people. Don't expect free but could have been lower.

DEBBIE M. | First Impressions |
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They were very friendly and helpful

ELIZABETH B. | Overall Experience |
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The people at U-Haul on Main St. in Billings Montana are friendly and helpful. If I ever need storage again, I will rent from U-Haul.

KIM L. | Overall Experience |
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Thank you for your cooperation and all your help and appreciate all what you guys have done for my move. Kim lockman

Steven N. | Overall Experience |
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Only have access until 5 on Sundays, that should be later.

katharine m. | Overall Experience |
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.

angie J. | Overall Experience |
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kgl

Margie K. | Overall Experience |
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They were very helpful

Janice D. | Overall Experience |
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The u haul facility was clean and well maintained. The staff was very nice and helpful.

Michael L. | First Impressions |
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Your customer service agent was exceptional. He was patient even though it was fairly busy. He answered my questions and even made sure I knew where the unit was. Great service!

Thomas S. | First Impressions |
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Not impressed with man at counter gave me Storage unit that would not work said he was getting me a different one Hour later I went back in to see what was going on he was spaced out and didn’t even

Eleanor C. | Overall Experience |
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Dave Smith the manager was cooperative and available when needed.

brad d. | Overall Experience |
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The facility served our needs and the overall experience was positive.

Margie K. | First Impressions |
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It was good I’m having a little hard of a time figure out how to use the gate card but the people are fantastic

RICO G. | Overall Experience |
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The employees were extremely helpful and answered all our questions.

Sue S. | First Impressions |
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Thank you! Awesome to have a free month - - total life saver!!! :::: huge grin::::

Michael H. | Overall Experience |
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Stuff is super great

sheryl n. | Overall Experience |
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Sold me a lock and the key broke soon after. They were unable to assist with the problem. Took me over an he to get lock off and was speedy. Also truck so Was a gas hog.

Lisa H. | First Impressions |
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Excellent service!

DIANE G. | First Impressions |
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Thank you.

Kim C. | First Impressions |
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The experience at this facility was great. The employees were very professional and friendly. Everything is here that you would need for a quick and painless move.

roberta q. | First Impressions |
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I was assigned a unit that for 1 couldn't find, 2 customer service couldn't help, 3 paid for 24 hr access and couldn't even use it. Made 2 trips n still got no where.

Roger D. | Overall Experience |
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Manager was great

Pamela S. | Overall Experience |
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David and the whole crew was so kind and helpful! I am so Thankful to have all our home furnishing out of storage but was also grateful to have a safe place to store our belongings. Thank You for your

raY C. | First Impressions |
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Very impressed by the whole establishment. First thing I noticed was how clean and organized the entire site was. Then I made contact with a very knowledgeable, polite and helpful the staff was.

Roger D. | First Impressions |
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Great Owner. He was very multitask being the only one in front. Great customer service.

DAVID L. | Overall Experience |
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Ed and Dave were most professional and courteous in their endeavors to provide the very best customer service. There was an anomaly with the return date, in which they quickly resolved. Will use again

Kery W. | Overall Experience |
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Thanks

ROBERT W. | Overall Experience |
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The alarms were never accurate. They never worked right. Staff was very friendly though, facility clean. Move out day was tough, major ice build up in front of unit.

BRADFORD H. | First Impressions |
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I’m giving this place 5-stars for the way they handled my business promptly, didn’t charge me for damage to the chains on the trailer from a cross country move, and the size of the storage on-site.

Dave A. | Overall Experience |
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Awesome staff! Thanks for all your help.

rose h. | Overall Experience |
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David is an Amazing guy he helps customers out very much. But my experience on Dec 23rd 2018 was not good. My truck broke down twice and the gentleman working that evening was rude.

Stacey I. | Reservation |
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The guys were awesome! Gave a veteran a much needed discount and we didn’t realize the 1st month for storage was free with the truck rental which helped my friend out tremendously. Thank you so much!!

Joseph V. | Overall Experience |
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Friendly staff

Angela C. | Overall Experience |
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Very helpful staff, decently priced.

Steven H. | Reservation |
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Very organized, efficient layout. Staff very responsive.

ALEXIS D. | Overall Experience |
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Was lovely to know my items were safe as I was away for several years. Thank you again for your fine service.

Jennifer F. | Overall Experience |
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David the owner was very accommodating.

Riley W. | Overall Experience |
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William at the Billings, Montana facility is definitely underpaid and worth significantly more regardless how much you pay him. He went above and beyond to help position our trailer into a secure Unit

martha p. | Reservation |
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We really like this facility the staff is great location just right super clean.

april s. | Overall Experience |
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The manager and the employees here were amazing. Very friendly and fast with helping. I would recommend this place to everyone. A free one month storage when you use a uhaul as well very convenient

Havalah I. | Overall Experience |
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The employees were very helpful and friendly.

MARY G. | Overall Experience |
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Thank you

Robert S. | Overall Experience |
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David the manager was very helpful through the ordeal that my moving company dealt me thanks for the help

Gabriel L. | Overall Experience |
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It was a great experience to keep our stuff in the storage. Employees are very nice courteous to us. They helped with so much everything was clean an we didn’t have to worry about anything we got hrl

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