Customer Reviews for U-Haul Moving & Storage in the Heights

2788 comentarios

1145 W Main St   Billings, MT 59105

(406) 248-7162

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(406) 248-7162

1145 W Main St
Billings, MT 59105

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

El cliente no dejó un comentario.

Angela G. 
Clasificación:
5.0

Good service very helpful

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

trevor s.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Montana R. 
Clasificación:
5.0

Good place.

Thomas D. 
Clasificación:
5.0

Excellent service, fast courteous and professional.

Thomas D. 
Clasificación:
4.0

El cliente no dejó un comentario.

james s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLE E.  |  Overall Experience 
Clasificación:
5.0

Uhaul made our move a FABOULUS EXPERIENCE!! Everything went exactly as planned and I couldn't ask for anything more. THANK YOU AGAIN EVERYONE AT UHAUL !!!

Danny S. 
Clasificación:
5.0

The staff was among the best I have ever dealt with for this type of business.

Robert F.  |  First Impressions 
Clasificación:
5.0

revamp your 800 number process.

ROBERT F. 
Clasificación:
5.0

The best customer service ever! Jackson should get promoted or a significant raise at the minimum! He is the reason I stayed with U-Haul, for he instilled trust and outstanding service in my time of need! I, without reservation, would recommend U-Haul to anyone needing storage or a rental truck. Thanks for the opportunity to give my thoughts! Sincerely, Mary Meyer (formerly Campagna)

Mary C.  |  Overall Experience 
Clasificación:
5.0

This location initially helped us find a truck. The staff were very helpful. They also were busy but served us in a timely and professionally.

MARGARET P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL EDWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAINA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE I. 
Clasificación:
5.0

El cliente no dejó un comentario.

russel P. 
Clasificación:
3.0

El cliente no dejó un comentario.

JURGEN L. 
Clasificación:
4.0

No receipt was sent to my email upon dropping off the enclosed trailer. Had to go back the next day to ask for the receipt.

DALE A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

April M. 
Clasificación:
5.0

A bit short handed for the volume of business there.

VICKIE C. 
Clasificación:
3.0

Dropped off after closed but very easy to check truck back in without accruing extra charges.

PAULA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judy A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

FAITH T. 
Clasificación:
5.0

Great customer service. Very responsive !

Shalene S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel L. 
Clasificación:
4.0

El cliente no dejó un comentario.

zACARIAS B. 
Clasificación:
5.0

Na

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

Great customer service!

Michael T. 
Clasificación:
4.0

I personally went in to the U-Haul store on Grand Avenue in Billings, MT on Friday May 28th, and reserved a pickup truck for Saturday May 29th. I informed the girl at the desk that I wanted to pick up the vehicle on Saturday morning at 9:00 AM. When I looked online at my reservation report, it stated I was picking up the vehicle at 8:15 PM on Saturday. I edited the information. On Saturday morning, I received a telephone call from U-Haul, informing me that the Grand Avenue location would not have a vehicle available for me, and that I would have to go to the Billings Heights location to get a vehicle. The U-Haul attendant in the Heights was very understanding and gave me a deal on the mileage due to the screw up. But it was still an inconvenience to me. If you make a reservation for a vehicle, and are given an OK for that reservation, the vehicle should be available at the given time, and at the location the reservation was made.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwynn W. 
Clasificación:
5.0

Got the trailer unhooked and taken care of in only a few minutes.

NICHOLAS M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JEFFREY K. 
Clasificación:
5.0

It was quick and easy!

Gabrielle D. 
Clasificación:
3.0

El cliente no dejó un comentario.

carla P. 
Clasificación:
1.0

I haven't had this unit since may of 2020

Jason P.  |  Overall Experience 
Clasificación:
5.0

Your staff of young gentlemen are so helpful and polite! I will always use your facility. Your manager is also a great asset to your company.

Maria K. 
Clasificación:
2.0

The local uhaul office is great. I absolutely hate that when I call the phone number listed I get someone who isn't at the store. I was on hold multiple times for 30+ minutes. When I call a local number I expect to speak with a local person.

Taryn F.  |  Overall Experience 
Clasificación:
5.0

Everything was terrific it was late in the day and he was able to help me get on my way and get going

Patrick A. 
Clasificación:
2.0

Everytime I called I was redirected to Uhaul customer service so I could never get a definite answer from someone at this location. When I arrived I was supposed to have a storage locker reserved but I never received a unit or code so I cancelled my reservation and took my business elsewhere. When I returned my trailer during normal business hours noone was in the office to instruct me so I dropped it and left.

WILSON L. 
Clasificación:
5.0

good service

grace G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noel S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marina H. 
Clasificación:
4.0

Nice trailer really good service. Only thing I would change is work with customers on price when they have to travel 200 mile round trip to get the trailer from a location other then where they reserved 1.

Buddy O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jay L. 
Clasificación:
3.0

El cliente no dejó un comentario.

NICHOLAS B. 
Clasificación:
5.0

Thank you for making this so easy!!!

Julie S. 
Clasificación:
1.0

The website let me reserve a truck the location didn't even have. Online check in didn't work there was one person working the counter while another staff painter he front two outside. Four people in front of me and at least a 10 minute wait at both check in and return! Horrible experience!!

April G. 
Clasificación:
5.0

Jackson is the best! He moved furniture into the storage unit for me. He went out of his way to be helpful and kind.

Clair T.  |  Overall Experience 
Clasificación:
5.0

Jackson has always been helpful and friendly willing to go to extra lengths to help you

John L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S.  |  Overall Experience 
Clasificación:
5.0

Jackson went out of his way to help me move furniture into my storage locker. He was so kind and helpful.

Clair T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian M. 
Clasificación:
5.0

You are doing just great.. keep up the good work!!

Donna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy M. 
Clasificación:
1.0

Double check the mileages.....we got dinged for 168 miles when we only went 24....whoever did our starting mileage screwed up the numbers...we paid 139$ for a cross town move....😡😡😡

Hope B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUSTAVO MORENO C. 
Clasificación:
1.0

Dirty half empty gas tank on van. Was not pulled up for me, had to find van alone, then was charged $110 for a $20 van because their staff doesn't check in properly from the previous driver. When confronted. Rude service.

RILEE C. 
Clasificación:
5.0

They are outstanding at there job when picking up and dropping off only Uhaul I use in Billings for the reasons above.

bruce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

....

DAVID D. 
Clasificación:
5.0

Exceptional customer service! They took lots of extra time and went above and beyond to make sure all my needs were met!

MANDI O. 
Clasificación:
5.0

Great service -

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

The process was smooth and very simple. I reserved online and the trailer was ready to go when I got there. Drop off was quick and I didn't even have to get out of my vehicle. No improvement needed!

Kerry N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura W. 
Clasificación:
4.0

No issues

Timothy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

VIRGIL G.  |  First Impressions 
Clasificación:
5.0

The manager, Jackson was and is a great person to work with. He made the whole experience incredibly easy. We can't thank him enough. He is an asset to your company.

David Connolly S. 
Clasificación:
4.0

Operation is getting much better. The location does need a bigger area for after hours return of equipment.

KENNETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ada Harrietc M.  |  First Impressions 
Clasificación:
5.0

Staff did a great job

MICHAEL H. 
Clasificación:
3.0

See first text box.

KALE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle B. 
Clasificación:
5.0

Keep up the good work!!!

Michael C. 
Clasificación:
5.0

Great service!

RANDALL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN D JR R. 
Clasificación:
5.0

My mother is 86 years young, and many times they would assist her with the heavy boxes. That is customer service!! Thank you!!

dianne H.  |  Overall Experience 
Clasificación:
5.0

Thank you greatly

Keith W.  |  Overall Experience 
Clasificación:
5.0

Quick process. Clean well maintained truck.

JILL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMIE EDWARD JR N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas Edward A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas Edward A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD DUANE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam N. 
Clasificación:
5.0

Would like refund of the 2 weeks that i was still paid ahead for. My next payment rent wasn't due til 16 th of month. The staff said he couldn't do that. Not in there program.

Rebecca S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GRANT D. 
Clasificación:
5.0

¡Gracias!

Kevin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

monique b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWN P. 
Clasificación:
5.0

Great Costumer service at the Location Fast and easy pickup location. Thank you so much

Kenny E. 
Clasificación:
5.0

Both locations were more than accommodating very polite and the kind of service that makes you feel good about your rental. Both locations were extremely well-managed you can tell by the organization the cleanliness and their ability to help customers. I am proud to do business with U-Haul with both of those locations!

Mike E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquelyn J.  |  Overall Experience 
Clasificación:
5.0

Everything was top notch & the people were very helpful & friendly. Couldn't ask for anything better!!

Kenneth M.  |  Overall Experience 
Clasificación:
5.0

Staff here are above average ! Excellent service..very thoughtful and caring..I definitely recommend this u haul place to anyone in need of their services...

Donna H.  |  First Impressions 
Clasificación:
4.0

The people working this location were very helpful. They helped me through the transload process as my first UHaul trailer was broken into due to its outdated equipment and rusted mechanism. The thieves could not cut through my lock so they cut through the UHaul equipment. I went through UHaul's insurance who told me they didn't cover theft.

Cale M. 
Clasificación:
5.0

Best uhaul and best customer service! These guys are very polite, and helpful! I wouldn't use anyone else!

Chad B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

STACY V. 
Clasificación:
5.0

I moved out of my storage unit with about 23 days left in the month, and I was not reimbursed for the unused time. I'm disappointed in Uhaul that they would take my money and then someone else's, effectively getting paid double for the unit this month!

Amber G. 
Clasificación:
5.0

BOTH GUYS ARE GREAT!

Jacquelyn J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

loy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula L. 
Clasificación:
5.0

Reps were friendly and helpful. They make you happy that you chose u-haul.

James V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
4.0

They all need to be wearingmass for me to return or for me to recommend friends to go there. The staff were great we love the staff!

Martin W. 
Clasificación:
2.0

.u- haul dirty and I cleaned before using. Attendant not wearing mask. Not given inspection report. Drop off claimed damage but not true. Would not recommend.

DENISE B. 
Clasificación:
4.0

Auto transporter was very muddy.

Richard W. 
Clasificación:
2.0

They didn't go over the truck mirrors were not maintained hard to turn , the guy said here you go and left, I'm totally disabled I was very upset. Climbing in and out trying to get the mirrors adjusted had to ask for help didn't wanna break them not happy.Check engine light came on 15 minutes of driving it

BENJAMIN R. 
Clasificación:
5.0

Great place. Good guys

Erik L. 
Clasificación:
5.0

Service and equipment were great!

Ella C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lance F. 
Clasificación:
2.0

So your employees I think we hampered by Uhaul's policy. The computers were painfully slow. Invest in systems that work well. We rented in Shepherd and wanted to pick up in Shepherd but it was easier for Uhaul to just assign us a location we did not ask for. Taking photos of Drivers license with cell phones is an appauling practice. Back to my orginal comment. Your truck was fine. I just detest going into a Uhaul store because it is such a terrible exerience with low staffing levels and zombie type employees. While I was there there were numerous people in line and all they wanted was tape, pads and pick up a truck. It must have been worse for them. Just to buy a roll of tape they waited until the next employee was free. Then they could not find the right trucks and keys. Why on earth do you reserve a truck if its not there. I am getting tired of typing but Uhaul has some serious customer service issues but you are the only game in town. What is a person to do but just go in the store and have a terrible experience from renting a truck to just buying boxes.

darran K. 
Clasificación:
5.0

Your on line reservation application doesn't work on my phone (Apple iPhone 11pro) and evening when I got on my desktop, the web site was not user friendly. I gave up an went to the location to rent my trailer.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jewlia l.  |  Overall Experience 
Clasificación:
5.0

Tom...although new...was awesome to work with and made me VERY comfortable recommending this location to anyone needing uhaul services. Thanks Tom...you are fantastic

Nathan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
4.0

I was billed $7 for a dolly that I did not ask for and did not use. I was expecting a refund but have not seen it yet.

Michael T. 
Clasificación:
4.0

Jackson was my first contact person. He was fast, friendly and professional. He, as well as all the other employees I've dealt with have been an asset to u-haul.... I'd definitely recommend this place for any and all moving/storage needs! 5*

Mary C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John L.  |  First Impressions 
Clasificación:
5.0

U-Haul should provide ramps for wheeling items into trailers. U-Haul is convenient and affordable. A great value!

WAYNE WEBSTER O.  |  Overall Experience 
Clasificación:
2.0

The over head door was broken from day one. We asked to have it fixed but it never was. We had to use a ladder to hold it up. Good thing it never came crashing down on anyone. Would have been a nice little lawsuit since we asked a couple of times to get it done. Staff are just simply rude now since management change and your price are way high. We have 4 other units same size for $100 less per month. After 3 years doing business with these folks, everything from renting as many as 8 units at a time and renting multiple trucks for multiple days, we are done and will not spend another dime with them. We will also do our best to steer storage customers to our new facility or others we have better relationships with.

Charles B.  |  Overall Experience 
Clasificación:
5.0

Staff in the Heights was very helpful. Exceptional service.

Robby G.  |  Online Move In 
Clasificación:
1.0

I told the person on the phone that I had a 15' u-haul and wanted to make sure that I had enough space to fit my things and asked if the 7x14x10 was the biggest. She said she could size me up to 5x10x10 and move outside. Well this was over the phone and I was exhausted so didn't think about the math. When I arrived after hours as arranged, I realized the error and that the 5x10x10 was little more than a closet and would not come close to fitting everything. Instead of being done with my extremely long move, I now have to take a day off work to sort this out and do not have nearly as many people to help move stuff. What a poor experience

caleb s.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TARA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen C.  |  Overall Experience 
Clasificación:
2.0

Will never recommend worst experience ever

Trudy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyla S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY W.  |  Overall Experience 
Clasificación:
5.0

David really helped me out. I needed a unit in Billings, but I live in Carolina. He was able to work with me and my mom. Great customer service!

dianne H.  |  First Impressions 
Clasificación:
2.0

I paid money for renting a unit AFTER i moved out. It didn't make sense to me and seemed like I was taken advantage of. Yikes, guys.

Nickolas B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

sharon o.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia P.  |  Overall Experience 
Clasificación:
5.0

Incredible staff at this location. Prices a little high especially for persons on disability. Probably could use a program for elderly disabled people. Don't expect free but could have been lower.

raY C.  |  Overall Experience 
Clasificación:
5.0

They were very friendly and helpful

DEBBIE M.  |  First Impressions 
Clasificación:
5.0

The people at U-Haul on Main St. in Billings Montana are friendly and helpful. If I ever need storage again, I will rent from U-Haul.

ELIZABETH B.  |  Overall Experience 
Clasificación:
5.0

Thank you for your cooperation and all your help and appreciate all what you guys have done for my move. Kim lockman

KIM L.  |  Overall Experience 
Clasificación:
4.0

Only have access until 5 on Sundays, that should be later.

Steven N.  |  Overall Experience 
Clasificación:
5.0

.

katharine m.  |  Overall Experience 
Clasificación:
5.0

kgl

angie J.  |  Overall Experience 
Clasificación:
4.0

They were very helpful

Margie K.  |  Overall Experience 
Clasificación:
5.0

The u haul facility was clean and well maintained. The staff was very nice and helpful.

Janice D.  |  Overall Experience 
Clasificación:
5.0

Your customer service agent was exceptional. He was patient even though it was fairly busy. He answered my questions and even made sure I knew where the unit was. Great service!

Michael L.  |  First Impressions 
Clasificación:
2.0

Not impressed with man at counter gave me Storage unit that would not work said he was getting me a different one Hour later I went back in to see what was going on he was spaced out and didn’t even

Thomas S.  |  First Impressions 
Clasificación:
4.0

It was good I’m having a little hard of a time figure out how to use the gate card but the people are fantastic

Margie K.  |  First Impressions 
Clasificación:
5.0

Thank you! Awesome to have a free month - - total life saver!!! :::: huge grin::::

Sue S.  |  First Impressions 
Clasificación:
5.0

Excellent service!

Lisa H.  |  First Impressions 
Clasificación:
5.0

Gracias.

DIANE G.  |  First Impressions 
Clasificación:
5.0

Very impressed by the whole establishment. First thing I noticed was how clean and organized the entire site was. Then I made contact with a very knowledgeable, polite and helpful the staff was.

raY C.  |  First Impressions 
Clasificación:
5.0

I’m giving this place 5-stars for the way they handled my business promptly, didn’t charge me for damage to the chains on the trailer from a cross country move, and the size of the storage on-site.

BRADFORD H.  |  First Impressions 
Clasificación:
5.0

We really like this facility the staff is great location just right super clean.

martha p. | Reservación
No se han enviado comentarios para esta ubicación.

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  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

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    Trucks for Sale

    We have the largest selection in the industry!

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    History

    We have an adaptive reuse program to better the environment!

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