Customer Reviews for U-Haul Moving & Storage at Wrightsboro

2530 comentarios

3363 Wrightsboro Rd   Augusta, GA 30909
(E Of Bobby Jones)

(706) 738-6463

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(706) 738-6463

3363 Wrightsboro Rd
Augusta, GA 30909
(E Of Bobby Jones)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was very courteous and knowledgeable. Equipment was in excellent condition

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRIL H. 
Clasificación:
4.0

When we made the reservation we were notified the day before pickup that the location did not have the truck. They then moved us to a second location which it turns out isn't open Sunday. Then they moved us to a third location - REALLY?? The equipment was clean but the truck reeked of smoke and while the guys were great they had no idea about issues with toll roads.

Alejandro C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DICKY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RACHEL J. 
Clasificación:
5.0

Can't think of any. My experience was excellent. Took care of me promptly and politely..no complains.

john M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peyton R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kamilah A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Troy P. 
Clasificación:
5.0

Free rental

JERRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

I was a walk in and they had reservation but they made room for me to get a truck and I truly appreciate it.

JASMINE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERTO A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivia D. 
Clasificación:
1.0

Service your trucks after each return. Explain to the customer what's wrong with truck without customer finding out after it's too late. Have manager return call when unsatisfied customer have a complaint. Don't give truck with quarter tank of gas expecting customer to return on full.

DETRICCH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

Faster service

ANTWON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chadrick M. 
Clasificación:
5.0

Fast, friendly service. I was in and out with what I needed quickly. I would recommend.

Gregory N. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIAN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

OPAL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya S. 
Clasificación:
5.0

nothing I can thick of for this visit

ALFRED C. 
Clasificación:
3.0

The payment process of how I was charged didn't see right. I had 2 different transactions deducted from my account, they didn't let me know about certain hold that would be placed on my card. I called the store and a gentleman answered the phone, he did explain to me what it could be and broke it down for me. But honestly it dosent sit right with me. It should have been 1 whole charge not one charge then another days later

JAIRUS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD D. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIAN L. 
Clasificación:
1.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
3.0

There was an issue finding my truck using the 24/7 service through the Mobil app. I had to scan the back of my license. Apparently the app didn't do it correctly but it still went on to the next step of the process. Never did it notify me that the back of the license was never scam which lead to me not being able to finalized the rental. Luckily, the store was still open and I was able to go inside and get help. That's how I found out that my license was not scan. Although they did tried to help me somewhat, the staff was a bit rude. They also had to assign me a different truck and they provided the wrong information such me having to returned the truck with a full tank. However, when receiving the truck, it was not full tank. Also, there was tire pressure issues with the truck and one of the headlight did not work. The workers were so ready to go that didn't care to address this issues and when trying to upload a picture through the link provided to verify everything before leaving the parking lot, it was having issues and my picture was never uploaded. I tried to email the customer service but haven't had a respond. The drop off was very straight forward but the picking up was a hassle.

LEONELA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GIDEON L. 
Clasificación:
3.0

Not all staff but some are not happy with their job, some are not friendly

Lee Noel D. 
Clasificación:
1.0

We called a day prior to confirm this was the drop off point. They could not check our AT in and we must have been there 30 minutes standing at the desk waiting for 1 guy to give us something showing we were returning the AT. Finally I said they could sign the res. sheet I had and I took a lot of pictures of us leaving the trailer. Ridiculous. I doubt we will ever do business with uhaul again.

Howell H. 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie R. 
Clasificación:
4.0

Only problem was the first unit I was shown had a broken lock.

JOHN L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWNCHERI H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID J. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENISHA S. 
Clasificación:
4.0

The equipment was clean, but not well maintained. The front end made a clicking noise and the gas gauge seemed stuck on 1/4 full, then would suddenly drop to near empty. The sales person was nice and the service person checking me in was extra nice. I only buy U-haul boxes because of the handles.

Henry G. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSAMYN M. 
Clasificación:
5.0

One more Staffing person

RANDY B. 
Clasificación:
5.0

Wonderful

DONALD E. 
Clasificación:
5.0

Continue to provide excellent customer and prompt service.

Cornell G. 
Clasificación:
5.0

Nothing . This uhaul was very professional from the person at the desk to the the one who hooked it up. Treated the way you are supposed to be treated. Made me feel like they appreciated my business

FRANK S. 
Clasificación:
5.0

I have to rent another truck today and I'm not looking around for a better quality or value, because there is no better...

JONATHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMILLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SULMA G. 
Clasificación:
3.0

I had to drive back to get my dolly and didn't get my mileage fixed for it

Anna K. 
Clasificación:
5.0

Nada

JOSEPH W. 
Clasificación:
5.0

Keep doing what you'll doing. Good customer service and product knowledge.

FREDERICK B. 
Clasificación:
5.0

Professional and courteous service.

DWIGHT B. 
Clasificación:
4.0

Just check some of the trucks transmission. Sounds a little bad. Overall great service

PATRICIA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
2.0

El cliente no dejó un comentario.

McKenzie C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Cheryl F.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

TRAVON O. 
Clasificación:
1.0

Charge people correctly.

VICTORIA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TASHIRA S. 
Clasificación:
4.0

The website booking feature is the worst. The last 2 times I've rented, I've had to go to a second location because the one I reserved at didn't have the equipment.

KATHLEEN T. 
Clasificación:
5.0

This location was great and allowed me to turn in the equipment there even though I was scheduled to turn it in at another location. The other location personnel were not around for the 45 minutes that I waited until finally giving up and coming here.

Harold S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESTINI W. 
Clasificación:
5.0

El cliente no dejó un comentario.

steven U. 
Clasificación:
5.0

El cliente no dejó un comentario.

ann W. 
Clasificación:
5.0

Less wait time for phone calls

DONALD E. 
Clasificación:
5.0

I didn't have to wait to get a u-haul I got there I was in and out

DERRICK P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAMIE G. 
Clasificación:
5.0

I have no complaint the service was great thank you

Willie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINCENT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSHUA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
2.0

I will never use this facility again. After 10 years of trucks and storage i must say this was the worst experience ever. I will never use Uhaul again. Not only was the staff here rude and unprofessional especially the GM but the pbone reps were rude too. I never knew how rude they were because this was the first time i had an issue.

Mercedes B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B. 
Clasificación:
5.0

Nothing. Everything is good.

JOSE D. 
Clasificación:
1.0

There were two young male employees that were rude, sarcastic and dishonest when I went there 3-22-21 to reserve equipment. They were the same way when I dropped off equipment. One of them initiated a confrontation with me in front of my family that could have resulted in a confrontation had the other one not intervened with a whispered insult about me that they laughed at before being dismissive to me in completion of the contract.

BARON S. 
Clasificación:
3.0

These folks was ok the guy was very nice, but the lady wasn't very pleasant and acted like it was a bother to help.

ROBIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariella S. 
Clasificación:
4.0

El cliente no dejó un comentario.

AURIANA Y. 
Clasificación:
5.0

Prorate...nobody should have to pay for 3 days if service was only used for one

TYRAN C. 
Clasificación:
5.0

The scent of the stick wasn't to fresh.

SHAUNTELL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHUNNETTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAKESHIA B. 
Clasificación:
5.0

Keep up the good customer service

KEITH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney H. 
Clasificación:
5.0

They got me in and out with the Motorcycle trailer!

Derek K. 
Clasificación:
4.0

The parking spot for customers was occupied by a car and the employee was talking to the inhabitants for about 20 minutes. She acknowledged us and said someone will be with us and carried on her conversation for 15 more minutes, before assisting us. That process was quick, but the wait time unnecessary.

Yung D. 
Clasificación:
5.0

All employees were polite and helpful at this location!

Arlesha C. 
Clasificación:
4.0

El cliente no dejó un comentario.

KIMBERLY U. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIN S. 
Clasificación:
1.0

I will never rent here again.

Mercede B. 
Clasificación:
5.0

Ninguno

Gilberto G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARET T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

Great customer service!!!

Anastasia B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin M.  |  Overall Experience 
Clasificación:
1.0

I have used UHAUL probably 7 times and I've never had poor customer service until this time. It took 3 weeks to get a refund. When I asked for a supervisor (more than once) they said "there wasn't one". My unit was robbed and the employees acted unconcerned. I was told "Ok" and the police were called. She then said they'd meet me by the locker. That was it. I then walked to the unit. Poor, poor customer service. I won't use them again or recommend them to anyone!!!

Steven M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yvette W.  |  First Impressions 
Clasificación:
5.0

Great service, location, and support. Hyman was always great when I need something and explained everything. All the other staff is great at this location.

Tony D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony D.  |  First Impressions 
Clasificación:
3.0

The owner/manager was very helpful when he had the time and ability to provide assistance to customers. The other representatives, particularly the women at the desk, had bad attitudes, did not provide customer service in a timely fashion, and failed to address the needs of customers. This was my personal experience and the experience I observed other customers undergo. Additionally, the reps do not respond to the phone and often put customers on hold when they call in and never get back to them. I found this out when I called then saw this action when I went in store. Poor customer service is not worth the trip to this location.

Andrew N.  |  Overall Experience 
Clasificación:
4.0

Great staff, not enough on certain days

ADAINE H.  |  Overall Experience 
Clasificación:
5.0

Brenda was very helpful, seems like a happy environment to work.

jannette q.  |  Overall Experience 
Clasificación:
3.0

Storage units were overpriced. When I rented the storage unit, I was not told gates closed at 5:00 pm and that I didn't have access. As a result, we were locked inside the gates for over 2 hours.

ROBERT R.  |  Overall Experience 
Clasificación:
5.0

You may have more I don't know because I only had to deal with two employees Hymond and Thomas but these two guys are great at customer service and very friendly as well. Believe me coming from a sales manager for a fortune 500 company of many years you should be very proud to have these two gentleman represent your company. I also dealt with a lady on the phone who was very nice and a third gentleman the day I dropped of my rental and they were very pleasant.

Danny C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jannette q.  |  First Impressions 
Clasificación:
1.0

It was difficult to communicate with the staff at 3363 Wrightsboro Rd, Augusta, GA 30909 location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinformed me and my truck was taken back by the new staff without my knowledge. Now I have no possessions which were put into storage without my knowledge or my permission. I owe money for holding to the truck for too long while I have no personal property except the clothes on my back. A few days ago, I visited the store to find out what happened to the truck. The property that I parked the truck on and the police had no information. Sharon Gresham was allegedly not working that day but was giving instructions to her employee to relate to me. She was not willing to work with me yet I was told that if I told the store what was going on they could have helped. I called customer service and their reaction was the same. Everyone claimed it was not their choice but that UHAUL demanded it that it should be handled this way. I told the store staff everything from day 1 including where the truck was and that I was waiting to move into my unit but the complex I am moving into had an ownership change so it took longer than expected. The tenant in the unit I will move into was evicted and it added 30 additional days for the vacancy and a few weeks more for the repairs. I was accused of abandoning the truck but I did not do any such thing since my entire household was in it. It was a series of manipulative transactions which could have been prevented but nobody offered me any help and I will never recommend UHAUL to anyone.

Tina S.  |  First Impressions 
Clasificación:
3.0

Please email and send me my move out RECORD FOR MY ONLY STORAGE #202. THANKS FOR YOUR SERVICES.

grace B.  |  Overall Experience 
Clasificación:
4.0

The staff was knowledgeable about the equipment as it pertained to my loving needs.

charles p.  |  Overall Experience 
Clasificación:
5.0

Very helpful and knowledgeable

charles p.  |  First Impressions 
Clasificación:
5.0

Gracias

Hosea H.  |  Overall Experience 
Clasificación:
2.0

I will have to check my account. I was charged a service when I specifically stated I was not interested in receiving. When I called back, the gentleman stated he didn't know why that figure appear

Hosea H.  |  First Impressions 
Clasificación:
2.0

I did not even get a contract for my storage facility nor a key. One lady was rude. They did not close out my account When I moved out and charged for an extra month

mark y.  |  Overall Experience 
Clasificación:
3.0

Older storage facility. For the price, I expected the doors not to be damaged or rusty. The staff/mgr was not necessarily friendly or helpful when I asked questions.

Dana S.  |  Overall Experience 
Clasificación:
1.0

Customers don't matter here, especially that hitch guy.

B S.  |  Overall Experience 
Clasificación:
4.0

No comments

MARVA T.  |  Overall Experience 
Clasificación:
4.0

Very friendly service. Clean storage units.

TIMOTHY C.  |  First Impressions 
Clasificación:
5.0

Brittany was Incredible! Personal Service and Perfect! She was working Solo for the days I needed my UBox dropped and picked up! Thank You Brittany !! She Deserves a Bonus!! Happy Holidays! Sue

sue t.  |  Overall Experience 
Clasificación:
5.0

.

Quinton B. | Reservación
Clasificación:
4.0

Difficult to get in contact by phone, would always go to a remote location. Other then that everything was good.

JONATHAN R W.  |  Overall Experience 
Clasificación:
4.0

Provided services beyond the call of duty by assisting me with storage lock.

cathy g.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Selvina W.  |  Overall Experience 
Clasificación:
5.0

Extraordinario servicio al cliente

tasha b. | Reservación
Clasificación:
5.0

I had to change my reservation multiple times and they were very accommodating. Great service. I was also able to get my Ubox earlier than expected.

Alyssa I.  |  Overall Experience 
Clasificación:
5.0

Helpful staff makes all the difference.

Timothy K.  |  Overall Experience 
Clasificación:
3.0

Need to do a better job sealing outside units so dust and pollen don't cover everything in unit

DAVID G.  |  Overall Experience 
Clasificación:
3.0

I rented from U-Haul for the past two years. I had no issues with break ins or damages regarding my belongings. Very busy location, only downfall that I disagree with is you cannot park lot.

TRACY L.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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