Customer Reviews for U-Haul Moving & Storage at Wrightsboro

Rating:

5.0

Friendly and knowledgeable staff, too.

Rating:

5.0

You did a great job.

Rating:

4.0

Apps was difficult to maneuver

Rating:

5.0

We received an amazing reception ❤️. I can't remember the name of the lady who assisted us..but she was so amazing. We just walked in and were able to get a truck to Carr the stuff we needed. The car was well maintained and in God condition. Definitely recommend this place. Thank you so much ❤️

Rating:

5.0

The staff at the Wrightsboro Road location was great and made my rental experience an easy and smooth one.

Rating:

5.0

The guys at the front were very helpful and funny. I forgot their names but they worked the morning shift on sat 4/6.

Rating:

5.0

Customer service was good- give them a raise

Rating:

5.0

Everything was great, from the moment I walked in till the moment I left. Great experience all around.

Rating:

5.0

Best Price, Excellent installation and on time.

Rating:

5.0

This is my favorite U-haul store. I rent from them whenever I need a moving truck. The customer service is exceptional and the vehicles are always clean.

Rating:

5.0

Easiest transaction ever

Rating:

5.0

Customer service was excellent

Rating:

4.0

The turn in process onloine was unsatisfactory. I had to call the 800 number to get assistance.

Rating:

5.0

Sharon is the most knowledgeable, patient and efficient person I have ever met. Her ability to multitask and remain a pleasure to work with far exceeded any previous experience with Uhaul. This was the very best transaction I have ever had.

Rating:

5.0

Give me my money back

Rating:

4.0

The trailer was not all the sweep out when I got it. I returned the trailer late last night , but couldn’t find out we’re to leave the dolly? I called U-Haul customer service and they tried to call the store number, no answer. I was instructed to keep the dolly with it the next day!

Rating:

4.0

Have enough agents at the desk and improve internet speed of your computer at the office

Rating:

3.0

The agent who assisted me was very helpful and gave me the best affordable options for my situation!

Rating:

5.0

Everything was great. This location is managed very well. It is always clean and the staff is very friendly and competent!

Rating:

5.0

Ensure that the vehicle is properly maintained.

Rating:

5.0

The customer service was absolutely awesome!! Both on making reservation Saturday afternoon and Pickup on Sunday morning. They were very knowledgeable and helpful.

Rating:

5.0

Always a nice friendly environment

Rating:

4.0

Staff needed conter help

Rating:

4.0

Check in was fast and easy checkout was great.

Rating:

1.0

The store inside is a total mess! Products on the floor , dirty & not enough counter staff! Poor management. The truck I rented was not cleaned properly, & less than 1/4 of a tank of gas ⛽️.

Rating:

5.0

Everything was all good

Rating:

5.0

Nothing

Rating:

5.0

To me everything wa done in a timely fashion. Walked in was finished signing sighing every driving off in rental in about 10 to 15 min

Rating:

4.0

Be kind to customers at all times. No matter their age.

Rating:

5.0

Always great customer service everybody is always happy when I go to this location that’s why I always come to location i would drive out my way to come this location😊😊😊

Rating:

4.0

Not well lit for nigjt move.

Rating:

5.0

Ordering service online was so easy and accurate, on-site service was also so great. They were quick, kind and good. Also the best price I could find for hitch installation. Best overall uhaul experience I've had.

Rating:

5.0

The staff at this location was friendly and helpful. I would definitely use this location again. Cynthia Crawford

Rating:

4.0

No comment at this time

Rating:

3.0

At 6:30AM, I parked my U-Haul truck on Uhaul property (safely in the customer parking area) while I moved my personal car and came back to make the staff aware of my rental truck 3 hours later (9:30.) That's when I found that the staff had opened up the back (in the rain...wetting the cargo area.) I immediately closed the door. The cabin was still locked, as I was NOT yet returning it & still had the keys. They made me park it at the Krystal restaurant next door while I returned to work in my private car until I could pick up the Uhaul truck, to load & unload it once more before officially returning it. That's when I realized that the stepstool I kept in back of the truck (to help with the steep climb into the back of the truck) was stolen - likely by U-Haul staff! When I asked about it, nobody claimed to know anything about it at all. I'd hoped by the time I actually did turn the truck back in, that the culprit would've at least returned it but that did not happen.😡 My comment about the truck's maintenance was because the check engine light was on when I picked it up yet they were already aware of it. It remained on the whole time I had it otherwise it was in much better shape than the crappy van they'd tried to rent to me for the 2nd time (even after I'd complained about from my previous rental. The rubber matting In the cargo area was shredded & would fray with each pass of a box along it! When I tried (2ce at 2 different gas stations) it poured out of the tank mouth onto the ground even tho gas guage read less than ¼ full! (I am grateful that I wasn't fined for the fuel replenishment!) But when i tried to rent a different van, I was told if I refused that van, there'd be no alternative of getting any other of the 6 that were rentable due to sequence lineup! ("It MUST rent out before any other can be rented!" Which sounds like horse manure to me!)

Rating:

5.0

Very efficient checkin. Friendly professional

Rating:

5.0

Louis was friendly and a complete professional when taking care of my hitch installation. He made sure to go over how to load a trailer, the precautions involved, and offered any help I needed in the process. Awesome service, thank you!

Rating:

5.0

You are good thanks

Rating:

5.0

Everything went great 👍

Rating:

4.0

A little unclean about the check in process, but onsite agency helped.

Rating:

1.0

Check engine light on , couple things need working on

Rating:

5.0

Only positive things to say. Booked online, picked up the next day, returned within two hours. Great experience

Rating:

5.0

Fix your app

Rating:

5.0

Everyone was friendly and helpful. It was a super easy checkin process. I wasnt set a virtual password, but the guys were super friendly and quick to help me out. Returning was so easy and quick. The staff at this location was so great!

Rating:

5.0

Very efficient!!

Rating:

5.0

Nothing your employee was veery informative on the product and about my vehicle it was being fitted to

Rating:

3.0

I was very pleased that I was able to secure a last minute reservation. The online experience and pickup was great. What concerned me was there was a sheriff there investigating a truck theft, that I guess is incredibly common. Having worked in technical surveillance I’m familiar with vehicle acquisition and tagging, tracking, and locating assets in a non-permissive environment. It seems like U-Haul could be doing more to prevent and deter theft of their vehicles and equipment. I know ultimately the paying customers are covering the costs of these losses.

Rating:

5.0

Great customer service

Rating:

5.0

Turned in a day early employee at that U-Haul center. Tried to refund one day back to us and could not. I think I should get at least a one day rental back.

Rating:

1.0

To ask a customer what are they needing instead of being presumptuous

Rating:

5.0

The team was awesome!! Super helpful, professional at all times, with a smile ready to help! I had several questions and they were answered and helpful instantly! Thank you! My house it's almost complete and definitely will be going back to the same location even if I have to pay a little extra…

Rating:

3.0

The prices are way too high, giving a month free is pointless when you charge for basically 4 months in advance.

Rating:

5.0

Very pleasant and professional staff.

Rating:

3.0

I arrived an hour before closing the clerk did not want to show me the unit. So I had to come back the next day. I had to call in order to get my deposit back vs. It automatically being refunded as stated when I requested service 😒

Rating:

5.0

The staff was phenomenal, helpful, resourceful, and kind. Great experience!

Rating:

4.0

I think manger on duty for his name he was amazing a life saver and honest THANK YOU

Rating:

3.0

The staff was friendly and helpful with what they had to work with but the gate situation needs big improvement. The key cards do not work so it is not convenient to get locked in the gate or have to go during business hours to get in for our belongings. You should also have a pin code available which I was never given. I'm not sure why they have 24 hours on the building when it is not open 24 hours. The hours are 7 am to 8 pm.

Rating:

5.0

Great customer service!! Lyvette Wesley made sure everything ran smoothly with my move.

Rating:

2.0

Never notified of rate increases. Put on hold when calling for information. Not notified of door remains Val on unit this several items were removed without my knowledge ( stolen merchandise). Charged $15 late fees before 10 days. Management refused to refund. Over 7 years patronage and not treated with respect for my loyalty

Rating:

5.0

Great friendly staff & facility.....Great customer service !

Rating:

3.0

Keep going up on prices.

Rating:

5.0

Tish, was excellent! I came in thing our storage had been set-up and it wasn’t. Tish saved the day and I really appreciated her help!

Rating:

5.0

The customer service was beyond my expectations at the wrightsboro road location! Every interaction was absolutely professional and friendly. I would definitely recommend them to friends and family!! They deserve an award for the pleasant way they responded to not so pleasant customers.

Rating:

1.0

Staff terrible unskilled. Poor customer relations.

Rating:

5.0

The staff was great!

Rating:

1.0

Employees just not friendly and willing to help me as a customer. Very unskilled employees overall.

Rating:

4.0

The access hours listed on the reservation were different from actual access hours on-site. We do not like that we can only access the storage unit when the office is open. Otherwise it was a good experience.

Rating:

1.0

Staff displayed poor customer service skills and a very negative attitude.

Rating:

3.0

I have had several issues with the size of storage room not being available as I was told during the reservation process. Also drop off not always convenient.

Rating:

3.0

Whoever the guy is that runs the wrightsboro rd store in Augusta ga, is horrible. I called twice for an extension and he threatened me if I didn’t return the truck and refused to extend it. My wife called the 1800 number to get it extended. But he called and was threatening me on the 9/14 when I had reservations until 9/15 to return the truck or he would call the cops and report it stolen. All I was doing is trying to move. Because of his actions I definitely would never recommend U-Haul. Worst experience I’ve ever seen in my life.

Rating:

5.0

Sharon and her crew went above and beyond to help me with my storage issue. I would highly recommend them. They are efficient and very nice.

Rating:

5.0

Excellent place to store your belongings.

Rating:

4.0

Our unit was broken into one time but it was handled in a timely and professional manner by the staff. Never had any inconveniences while storing with this location. Thank you for your services!

Rating:

5.0

Very professional, very helpful, very accommodating and overall very good experience!!

Rating:

5.0

Amazing staff so thankful for them helping me.

Rating:

4.0

During the summer I came by and the temperature in the building was almost 109 degrees

Rating:

5.0

Thank you for help n professional attitude...merry christmas

Rating:

4.0

I would have rated excellent except for access after 7:00 pm was not available. Otherwise, great service.

Rating:

5.0

Miss Shannon, Owner of this place, was so helpful when she was to sole my issues with my moving, staff are very expert on expleain what are my alternatives, thanks

Rating:

4.0

The supposed climate control thermostat was reading 98 degrees on Thursday

Rating:

5.0

I've been there a year, very helpful and friendly staff. I'll be back I'm sure. Thank you for being there when I needed you.

Rating:

5.0

The employee Robert at WRIGHTSBORO rd. In Augusta told me about the storage, the uhaul people on the phone did not

Rating:

4.0

Only problem was the first unit I was shown had a broken lock.

Rating:

2.0

I will never use this facility again. After 10 years of trucks and storage i must say this was the worst experience ever. I will never use Uhaul again. Not only was the staff here rude and unprofessional especially the GM but the pbone reps were rude too. I never knew how rude they were because this was the first time i had an issue.

Rating:

1.0

I have used UHAUL probably 7 times and I've never had poor customer service until this time. It took 3 weeks to get a refund. When I asked for a supervisor (more than once) they said "there wasn't one". My unit was robbed and the employees acted unconcerned. I was told "Ok" and the police were called. She then said they'd meet me by the locker. That was it. I then walked to the unit. Poor, poor customer service. I won't use them again or recommend them to anyone!!!

Rating:

5.0

Great service, location, and support. Hyman was always great when I need something and explained everything. All the other staff is great at this location.

Rating:

3.0

The owner/manager was very helpful when he had the time and ability to provide assistance to customers. The other representatives, particularly the women at the desk, had bad attitudes, did not provide customer service in a timely fashion, and failed to address the needs of customers. This was my personal experience and the experience I observed other customers undergo. Additionally, the reps do not respond to the phone and often put customers on hold when they call in and never get back to them. I found this out when I called then saw this action when I went in store. Poor customer service is not worth the trip to this location.

Rating:

4.0

Great staff, not enough on certain days

Rating:

5.0

Brenda was very helpful, seems like a happy environment to work.

Rating:

3.0

Storage units were overpriced. When I rented the storage unit, I was not told gates closed at 5:00 pm and that I didn't have access. As a result, we were locked inside the gates for over 2 hours.

Rating:

5.0

You may have more I don't know because I only had to deal with two employees Hymond and Thomas but these two guys are great at customer service and very friendly as well. Believe me coming from a sales manager for a fortune 500 company of many years you should be very proud to have these two gentleman represent your company. I also dealt with a lady on the phone who was very nice and a third gentleman the day I dropped of my rental and they were very pleasant.

Rating:

1.0

It was difficult to communicate with the staff at 3363 Wrightsboro Rd, Augusta, GA 30909 location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinformed me and my truck was taken back by the new staff without my knowledge. Now I have no possessions which were put into storage without my knowledge or my permission. I owe money for holding to the truck for too long while I have no personal property except the clothes on my back. A few days ago, I visited the store to find out what happened to the truck. The property that I parked the truck on and the police had no information. Sharon Gresham was allegedly not working that day but was giving instructions to her employee to relate to me. She was not willing to work with me yet I was told that if I told the store what was going on they could have helped. I called customer service and their reaction was the same. Everyone claimed it was not their choice but that UHAUL demanded it that it should be handled this way. I told the store staff everything from day 1 including where the truck was and that I was waiting to move into my unit but the complex I am moving into had an ownership change so it took longer than expected. The tenant in the unit I will move into was evicted and it added 30 additional days for the vacancy and a few weeks more for the repairs. I was accused of abandoning the truck but I did not do any such thing since my entire household was in it. It was a series of manipulative transactions which could have been prevented but nobody offered me any help and I will never recommend UHAUL to anyone.

Rating:

3.0

Please email and send me my move out RECORD FOR MY ONLY STORAGE #202. THANKS FOR YOUR SERVICES.

Rating:

4.0

The staff was knowledgeable about the equipment as it pertained to my loving needs.

Rating:

5.0

Very helpful and knowledgeable

Rating:

5.0

Thanks

Rating:

2.0

I will have to check my account. I was charged a service when I specifically stated I was not interested in receiving. When I called back, the gentleman stated he didn’t know why that figure appear

Rating:

2.0

I did not even get a contract for my storage facility nor a key. One lady was rude. They did not close out my account When I moved out and charged for an extra month

Rating:

3.0

Older storage facility. For the price, I expected the doors not to be damaged or rusty. The staff/mgr was not necessarily friendly or helpful when I asked questions.

Rating:

1.0

Customers don't matter here, especially that hitch guy.

Rating:

4.0

No comments

Rating:

4.0

Very friendly service. Clean storage units.

Rating:

5.0

Brittany was Incredible! Personal Service and Perfect! She was working Solo for the days I needed my UBox dropped and picked up! Thank You Brittany !! She Deserves a Bonus!! Happy Holidays! Sue

Rating:

5.0

.

Rating:

4.0

Difficult to get in contact by phone, would always go to a remote location. Other then that everything was good.

Rating:

4.0

Provided services beyond the call of duty by assisting me with storage lock.

Rating:

5.0

None

Rating:

5.0

Great customer service

Rating:

5.0

I had to change my reservation multiple times and they were very accommodating. Great service. I was also able to get my Ubox earlier than expected.

Rating:

5.0

Helpful staff makes all the difference.

Rating:

3.0

Need to do a better job sealing outside units so dust and pollen don't cover everything in unit