U-Haul Moving & Storage at White Ln

Clasificación:

5.0

First of all, the area was clean and quick to be helped for. Donna, Jose, and Liliana were especially helpful and understanding as well (names to look out for). I have been to other branches, but this place in particular will always earn my business.

Rating:

5.0

I have used this location for many years and found them to be helpful for any of my rentals

Rating:

3.0

The gal at location was not the most pleasant person to represent U-Haul. She seemed pissed she was there. The truck 10' was very dirty exterior and interior it took 15 Clorox wipes to get the dirt off steering wheel.

Rating:

5.0

Best service I have experienced at any U-haul location! Great staff!

Rating:

4.0

Could be a bit more honest with your rates. A 19.95 rental turned into more than $100 for less than 24hrs returned to the same equipment pickup location. Local rentals should include a set number of miles and then charge per mile over.

Rating:

5.0

Fix the app for Android's

Rating:

5.0

Everything was great, customer service excellent. I would recommend having two people able to assist at the register. One person to assist clients with reservations one to assist clients that haven't registered. I registered ahead of time but had to wait inline behind customers trying to decide what truck they needed to rent. It to a large gap out of my time.

Rating:

5.0

come here for all my moving needs. Will inform all of this location.

Rating:

5.0

this was a great example of how to do business.

Rating:

5.0

Very easy/smooth rental

Rating:

2.0

Have the items and uhaul ready when it supposed to be ready

Rating:

3.0

Uhaul should update customer phone care Wait time is really a long time to talk to customer Service

Rating:

5.0

Custumer service, asked to me for personal referencia when I already have done online.

Rating:

4.0

Very helpful and nice

Rating:

5.0

Efficient and knowledgeable.

Rating:

5.0

Better way to find drop box for after hours. After hours website easier to navigate.

Rating:

4.0

When you go online to rent your trailer or truck that you don't need to wait in line. You give them the on line form/rental and sign the release and pick up your truck

Rating:

5.0

Service was good thank you very much Christina storage manager

Rating:

5.0

Speed up the return policy 👍

Rating:

1.0

Terrible. The older lady up front was extremely rude.

Rating:

1.0

Have everything be customer reserved ready

Rating:

5.0

Great people

Rating:

5.0

Every aspect of you experience has been great, the staff are professional, caring and great people.

Rating:

5.0

Thanks!

Rating:

5.0

Nothing. Everything went perfectly

Rating:

1.0

Rude front desk staff. Guys outside taking in the trucks were great and awesome. The women working inside super rude.

Rating:

5.0

Polite and fast service. Extremely easy to use.

Rating:

5.0

Equipment was very storng and well maintaining. Wr had no problem great job. We recommend uHaul to all. Thank you uhual

Rating:

5.0

Nothing

Rating:

5.0

The truck was awesome. Clean and in great condition. The inside of the cab smelled a bit like cigarettes, but it did not deter me from utilization.

Rating:

5.0

No comments

Rating:

5.0

Great location and accomodating.

Rating:

1.0

No costumer service whatsoever 😢 😕 😒

Rating:

1.0

Personnel were not friendly and threatened to charge for services that are included. Very dismissive behavior and frustrating to the customer experience when I simply wanted to turn in equipment and complete my move.

Rating:

5.0

Staff were really helpful and well informed.

Rating:

3.0

I had reserved my truck 6 days before I was going to need it. I asked for a dolly and when I went to pick up the truck they said they were out. I feel I gave plenty of notice to get what I asked for.

Rating:

1.0

Had to wait for truck to be cleaned up even though they had other trucks available and ready

Rating:

2.0

Already the 3rd time we've had a bad experience at this location. Never enough staff available for customers... waited nearly an hour (more than 45 minutes) to be speak to someone for a trailer rental.

Rating:

1.0

IT TOOK ME 3 HOURS TO GET A TRUCK I RESERVED EARLIER THAT DAY , THE COMPUTER SYSTEM WAS DOWN WHEN I ARRIVED TO PICK IT UP AND THERE WAS NOTHING THEY COULD DO TO HELP ME. YOUR COMPANY NEEDS TO HAVE A WAY TO PROCESS CUSTOMERS MANUALLY WHEN COMPUTERS ARE NOT WORKING . I WATCHED THEM TURN AWAY ABOUT 10 CUSTOMERS FOR THE SAME REASON WHILE I WAITED FOR THE COMPUTER SYSTEM TO COME BACK ONLINE . THIS WAS VERY FRUSTATING

Rating:

5.0

Keep doing what your doing.

Rating:

5.0

The manager at this location went above and beyond to make sure I had a truck when I was supposed to have it.

Rating:

4.0

More accurate on return gas level I should have taken a picture for proof and I waited like 20 minutes inside the truck for the return guy that was “on his way”

Rating:

4.0

Units sizes were limited due to the pandemic. I wish they had a bigger size than size rented. I had to rent a storage unit so far away from home. Using gate access was easy in and out. I like they provided the 🔐.

Rating:

1.0

Check in was a nightmare. I tried to do check in on my phone, the vehicle I was assigned was given to someone else. I had to wait 30 minutes in line to get to the desk and be told I had to make a new reservation. Blame belongs both to the location and uhaul as a whole. The online check in process should be more reliable.

Rating:

5.0

I always use white lane location..for many yrs.

Rating:

3.0

It was filthy and didn't have as much gas in it as the print out said. Staff was less than helpful

Rating:

5.0

Thank you

Rating:

3.0

Our first trailer rental was cancelled, and we had rented it before the website had the disclaimer about rentals. The gal that called was very rude and didn't offer any suggestions or solutions. The website is horrible so it took us forever, but we were finally able to find a 15' truck, as we didn't need a bigger one which was also way more expensive and U-Haul, a multi-million dollar company, apparently couldn't afford to offer us anything. We had to drive 70 miles to pick up the truck, plus the 70 miles back to load it, and we weren't even offered more mileage or days. To improve, just help people and don't be rude about it. Take into consideration that there is a pandemic and people are having to travel to pick up a U-Haul, and offer more mileage or an extra day.

Rating:

5.0

Thank you for your excellent customer service. I have always appreciated the quick response time and professionalism displayed by the entire staff at the White Lane U-Haul.

Rating:

1.0

If a customer makes a reservation for a teuck you should have it available. Moving is already stressful. Making reservations then showing up to only find you dont have a truck available then having me spend half a day running around to different locations telling me that a truck is ready for me then when i get there no truck is available is completely unacceptable and very poor customer service. And dont get me started on your associate that yelled at me until she was red in the face. I was very dissatisfied and stressed out after my experience with uhaul. I literally had an anxiety attack. I most definitely will not recommend uhaul after the experience i had.

Rating:

3.0

They tried to add a dolly and pads to my rental i was moving a mattress they said that's what was on the reservation. I looked at my emailed reservation it didn't have it on there, I stopped it when they was loading the dolly asked does it come with the rental or was it extra. Not sure if U-Haul promotes that or it was a local thing they do.

Rating:

3.0

Didn't realize til after was charged for an appliance dolly which was not accurate.

Rating:

5.0

Keep up friendly helpful service.

Rating:

1.0

Was told mileage was unlimited one way. When went to return the truck to Bakersfield (drop off location) from Lancaster (pickup location) was charged an additional approximately $55 due to going over the mileage. I am highly upset at the misinformation provided and lack of customer service. I put in a claim/complaint (ref# 2931055) in which was denied. Due to lack of assistance and customer service, I will not use U-haul services again in the future. I have requested review of my claim/complaint by a manager!

Rating:

3.0

Have trailer ready for customer prior to pickup. Had to return after 2 days for pickup due to no brake lights on left side of trailer and worn tires. Pricing was outrageous. 16 day rental from California to North Carolina was over$1900.00.

Rating:

5.0

The online check-in experience was fast, helpful, and easy. Mobile pick-up and drop-off were similarly efficient and simple. The truck was in great shape and easy to use. The back of the truck did have the STRONG odor of cannabis -- we didn't see a need to complain, but the odor was noticeable throughout the entire rental experience.

Rating:

5.0

The van was clean inside but the outside was very dirty.

Rating:

5.0

Please make certain to check all vehicles when returned to you for signs of cigarette smoke. Every time I rent a truck from U-Haul, they always stink of cigarette smoke even though there is a no-smoking sticker on the dashboard. U-Haul needs to do a better job of enforcing this policy.

Rating:

5.0

This team is always always professional and the courtesy is amazing. I have has multiple vehicles fitted with tow packages here . And when I need a truck Bam! This location is ran by a top notch team. Thanks Don Mendez

Rating:

2.0

This was the 3rd time I rented trailer at Uhaul White Lane. This location was too slow. I waited 2 hours to be able to get out of this place. In the last rent (2nd time), I waited more than 2 hours and they can't fix the trailer broken signal lights. I ended up going to a different location to rent a trailer. Plan not to rent at this location in the future.

Rating:

1.0

front desk girl was rude and uninviting

Rating:

1.0

My original reservation was made in advance but the day of no rental truck was available. I was extremely inconvenienced and ended up having a to pay more out of pocket and still not able to move as planned and scheduled. Uhaul is so unprofessional.

Rating:

5.0

Thank you!

Rating:

4.0

Make sure the employee checks the back of the truck to see if the truck has been swept out before the next customer receives their rental. We had grass and weeds in mine.

Rating:

5.0

Great service at the U Haul White Lane U Haul Bakersfield Ca

Rating:

5.0

my container arrived at final destination a few days late. Needless to say I was not pleased since my husband had taken the day off to receive and unload container on the day that contract had noted for guaranteed delivery.

Rating:

1.0

Customer service was rude, combative and yelled at me in the parking lot to move the vehicle that I was returning to another spot that was not only unavailable was inaccessible. I told them to move it and I was told in no uncertain terms "no YOU MOVE IT!!!!" I was yelled at. I refused to move it attempted to hand over the keys they refused to accept them so I dropped them on the ground and left. I will NEVER rent from uhaul again. You just lost a 25 year customer.

Rating:

4.0

Need to know what each other are doing and communicate.

Rating:

4.0

The online website let me book a van but when I showed up nothing was available serious issues with online and store communication issues. I had to wait another day to finally be able to rent a truck

Rating:

5.0

Everything's was perfect 👍👍

Rating:

5.0

They quickly installed the wiring so I could rent a trailer. Everything went well. It was a little expensive but as far as service it was great.

Rating:

5.0

I made a reservation for a 10' truck & we realized we needed a 15' the day we were picking up the truck. They easily changed the reservation for us.

Rating:

5.0

Very happy w U Haul storage experience. Very clean, well kept and convenient. Handy items always avail 4 renters. Staff very helpful and pleasant.

Rating:

2.0

My unit was tampered with once and broke into the once. When they broke in, they totally ransacked everything. They were not able to get anything on camera because my unit was in a "blind spot". There insurance did not cover anything because the they stated that I provided proof of insurance. I did not have my own insurance. There was also some female living in one of the units at the time. They gave me 3 months free rent but after two months they began to charge me again. I was moved into a new unit that was by a camera. I kept my belongings there a short period longer and moved.

Rating:

5.0

You could use more parking in the front. I had to run over a curb with your trailer to get out without hitting anything.

Rating:

5.0

Is good for me thanks for your help

Rating:

1.0

They tried to give me a 10X10 room and insisted it was 10X15 which it wasn;t

Rating:

1.0

They refused to admit they made a mistake and I didn't store my car there and left very angry

Rating:

4.0

U-haul trucks parked in back blocking parking for customers vehicles!! Almost impossible to park in first row near storage

Rating:

5.0

The management was extremely helpful

Rating:

5.0

I secured the storage, on White Lane for1 1/2 years. I did not have any problems with rodents are bugs. I never had any break-ins are disruption of service. The staff have been friendly and helpful

Rating:

4.0

Staff was great. Storage area was sometimes overcrowded especially with passenger vehicles and made for tight driving through to get to my unit

Rating:

5.0

Safe and secure.

Rating:

5.0

Excellent facility and friendly and helpful staff. The wait for service can be long.

Rating:

4.0

CSRs are friendly however there never seems to be enough CSRs onhand during peek periods. They don't have a sense of urgency when it's several customers deep.

Rating:

1.0

Not the best experience

Rating:

1.0

All my stuff was stolen out the unit they're the only ones with the key said they had cameras cameras did not work inside job they need to find a thief within their company

Rating:

5.0

Very friendly and helpful staff. Would go to them again.

Rating:

5.0

Luis was extremely helpful through the entire process and made me feel secure about my storage needs! Great staff

Rating:

1.0

Prince increase by $5 a month immediately after moving in. When asked for an explanation I was told by Assistant Manager because we can increase the price. Cold Customer Service and poor communication

Rating:

5.0

Great place to store your belongings.

Rating:

4.0

Enjoyed renting in a clean and very friendly Place

Rating:

5.0

Great place, everyone was very nice and helpful. Thanks to the manager, Luis Gonzalez, he was very efficient.

Rating:

5.0

Everyone was nice, friendly, and helpful...… Made it easy for me. First time I've used storage facility.

Rating:

4.0

Thanks we had a good service.

Rating:

5.0

Thank you for your wonderful customer service

Rating:

3.0

The only thing that wasnt good their was no trashcans for people to throw. Stuff away like a few black garbage bags .not a sofa or anything big it would have been convenient for us .so I think having

Rating:

4.0

I could never understand why my rent was raised ever year.

Rating:

5.0

The staff @ the White lane facility in Bakersfield has gone out of their way numerous times to help my wife and I during our move and transition. Thank you

Rating:

5.0

We are beyond happy with our experience with the Uhaul on White Lane. Every employee has gone above and beyond to assist us and are very pleasant to communicate with.

Rating:

3.0

5x10 Storage unit states fits 1-2 bedroom home. Barely fit a one bedroom home. But had good customer service

Rating:

4.0

Calls were not answered by the facility itself, but rather the main line. Very difficult to get a hold of someone at the specific location. Also, no response to written text messages.

Rating:

5.0

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Rating:

5.0

Excellent Service

Rating:

5.0

Thank you U-Haul

Rating:

3.0

Robert and Kristine are great and helpful. However, I lost about $50 with gas overfill. Long time processing in. Lock mechanism on storage unit broken. No instructions on box to leave storage area.

Rating:

5.0

Very helpful and great customer service

Rating:

1.0

My unit along with several others was broken into on or before 4/19/2019. I was sent an email stating they put an additional lock on my unit but I was never told why. Most of my stuff had been stolen

Rating:

4.0

Friendly, courteous, great experience!

Rating:

5.0

Great customer service and facilities.

Rating:

5.0

They were completely professional and helpful!

Rating:

5.0

Ethel was great. Very friendly an helpful. Thank Ethel and tgeam at Uhaul

Rating:

3.0

My phone reservation was unit 440? When I arrived, was told its not available & given 2 units. I had 2 purchase an additional lock. I was told return truck Panama Ln, had to take to back to White Ln.

Rating:

5.0

I was pleasantly surprised and told my wife no wonder U-Haul is nationwide it’s a great organization ran very efficiently with a good product

Rating:

4.0

Other then having to wait from Feb 26 to march 12 2019 to get the pod delivered everything was good

Rating:

4.0

Check in process needs to be streamlined for faster check in.

Rating:

5.0

It was quick fast service

Rating:

5.0

This place is great and the staff are friendly and helpful. The best storage experience I've ever had. Recommending to everybody I know. Thank you.

Rating:

5.0

We had no problems at U-hall storage.

Rating:

5.0

I would recommend your storage units to anyone that is looking for storage. Thank you once again for all the help & energy you put in by helping me.

Rating:

2.0

Autopay did not work but we tried to fix it MULTIPLE TIMES & it still failed. Staff treated me like a deadbeat even though it was autopay not working (exception: Amanda). I expected better from U-Haul

Rating:

3.0

The waiting time for pick up was more than an hour. To respect what they offered they asked to drop off at a different location saying the address was on the contract. No address to drop off.

Rating:

5.0

Great staff, your storage manager was very helpful. Considering the construction in your parking lot, it did not hinder there ability to give great customer service.

Rating:

5.0

I noticed after all my belongings were cleared out, how “clean” the empty storage space looked. No bugs or vermin droppings...I had never even thought about it before-my things were kept “bug free”!

Rating:

5.0

I was impressed. The facility was well maintained. There are security cameras. The associate that helped me was knowledgeable, personable, & she made the experience a good one.

Rating:

5.0

They were always very efficient

Rating:

5.0

Great storage place

Rating:

5.0

Staff is friendly and very helpful.

Rating:

5.0

Very good experience

Rating:

5.0

Thank all of the staff for the help they gave me.

Rating:

5.0

Great!! You guys were awesome.

Rating:

5.0

Very well organized. Thanks Patricia Parks

Rating:

5.0

Thank you for your care this time We were very happy to have the confidence that you did have our truck ready on the day we reserved it. Thank you and we will most likely call again. Thank you L

Rating:

5.0

I am a U-Haul fan, my recent storage location on White Lane, in Bakersfield, had a crew that all U-Haul employees should model after. They were so intuned to my specific issue.

Rating:

5.0

So far our only contact has been renting a storage unit. The store manager was accommodating as were staff. That process was easy.

Rating:

3.0

The door I had to get into my storage was small. I was told that it has a way to keep it open, but it didn't. Your free storage should be large enough to fit the size of the truck rented.

Rating:

5.0

Staff are well trained and very helpful

Rating:

5.0

On my way to finalize my storage reservation rental, I thought, "I'll compare prices I was quoted to those along the way, in case I find lower rates and closer distance." Wow, no doubt, U-Haul wins!

Rating:

5.0

good help. Awesome.

Rating:

5.0

Great customer service! Thank you

Rating:

5.0

Area is a little tight coming into center because of all the uhaul rental vehicles ready to rent out so it a little overwhelming. Workers are good at what they do and are good with helping you out.

Rating:

5.0

Staff were very nice and professional and friendly thanks for making my move easier.

Rating:

5.0

Employees at this store work like clock work .....very happy friendly professional and helpful...NICE JOB!

Rating:

1.0

Most unorganized company I have ever dealt with, will never use Uhaul

Rating:

5.0

I had the utmost BEST experience ever at White Ln Uhaul. Monica was very helpful, knowledgable and her customer service was perfect! She explained everything to me as I got my storage unit.

Rating:

5.0

For the last 6yrs. I have used your facility. Always very accommodating to my needs. Thank you, Norma Williams

Rating:

2.0

I'd rate my experience a one star if it wasn't for the friendly staff. Box was late, compensation money late. I shouldn't have to call Uhaul to find out box status, they should initiate the call

Rating:

5.0

Please reply to letter send 6/9/2018 concerning my moving experience from Bakersfield to Georgia and my requests. Robert Cummings 661-364-6730

Rating:

4.0

Very helpful, clean facilities easy access. Would recommend to a friend.

Rating:

3.0

no comment