SANDRA P.
The trailer was very dirty had cement on the floor
Comentarios de los clientes para U-Haul Moving & Storage at Western Ave
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Testimonios de clientes recientes de U-Haul Moving & Storage at Western Ave
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
LYNN-MARIE K.
|
First Impressions
|
Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!
Jasmine W.
|
Overall Experience
|
Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.
Melissa L.
|
Overall Experience
|
Excellent service! Helpful and friendly!
DESIREE K.
|
Overall Experience
|
The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.
DESIREE K.
|
First Impressions
|
I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can’t do that.
MARK D.
|
Overall Experience
|
very nice over the few years i had the storage unit i thank the staff for job well done thank very very much
Sarah C.
|
First Impressions
|
I was quoted $29 for a 4x4 storage locker. When I got there it is $59/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible
Anthony G.
|
Online Move In
|
Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!
John M.
|
Overall Experience
|
Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive
Sandra B.
|
First Impressions
|
Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.
CHRISTOPHER G.
|
Overall Experience
|
Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service
Corey A.
|
First Impressions
|
Good service and very helpful
Jessica H.
|
Overall Experience
|
Worked well for my needs
GEORGE G.
|
Overall Experience
|
I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.
Tina C.
|
Overall Experience
|
Easy access & great experience
Leslie L.
|
Overall Experience
|
Once again, everyone was friendly and helpful.
Susan E R.
|
Overall Experience
|
Very helpful and pleasant staff.
Katherine E.
|
Overall Experience
|
My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there
Ruth C.
|
First Impressions
|
Best service and very polite
PATRICIA S.
|
Overall Experience
|
The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.
JON L.
|
Overall Experience
|
Great staff
Laura B.
|
Overall Experience
|
I had no issues with Uhaul and will always use again if needed.
Melarys C.
|
First Impressions
|
It was such a good, easy and quick experience. Great employees! Wish i remember their names. Thank you!
karen c.
|
First Impressions
|
Very helpful and knowledgeable.
Joanne C.
|
Overall Experience
|
Always have a good service
Tiesha B.
|
First Impressions
|
I appreciate the help and friendliness of all staff all around good people.
JOHN K.
|
Overall Experience
|
Nice place but the rates increased so real times in less than 2 years.
Heather H.
|
First Impressions
|
The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.
Phillip S.
|
Overall Experience
|
Everyone at the Augusta,Me.store was great!
JENNIFER M.
|
Overall Experience
|
The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area
jasmine n.
|
Overall Experience
|
Very friendly and helpful employees.
ROBERT H.
|
Overall Experience
|
The storage unit worked great and would rent again if we ever need another one. Thanks
GEORGE H.
|
Overall Experience
|
1 The staff seem techtarded. All do not need to be computer savvy but at least one staff should be 2 A mistake was made the manager said it was a U haul mistake then tried to make me pay for it,
Sara P.
|
Overall Experience
|
I was very pleased with the Uhaul experience. The staff was wonderful.
Justin B.
|
Overall Experience
|
GTG
Brian M.
|
Overall Experience
|
Great place
pete t.
|
Overall Experience
|
I was was very pleased with the services. Aurel (spelling insure)) was very efficient. Anthony was very helpful. Thanks for your help during this very difficult time. The best to all. Regards, Pete
dustin w.
|
Overall Experience
|
Overpriced storage units (roughly $135.00 more than competitors). Pad locks are required, but not provided. Often understaffed. & They input a character limit to decrease quantity of criticism.
Benjamin K.
|
Overall Experience
|
Price point for size if unit was higher than I liked. Had to move my stuff to accommodate my needs at a better rate.
arriba