Overworked and understaffed but they did great by me.GORDON P.
Customer Reviews for U-Haul Moving & Storage at Western Ave
Augusta, ME 04330
(Rt I-95 & 202)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Store clerk was very professional and nice. Piece of metal was dragging on the last day. I had to tie it up with a dog leashPatricia K.
El cliente no dejó un comentario.JAMES C.
The initial truck I was suppose to use had an empty tank and I had to wait for a while to get a replacement. It was frustrating.Nicholas B.
This is my favorite location The staff are pleasant and accommodative Excellent service!!Venkatesh D.
Reconsider using the business where I picked up the trailer as a uhaul provider.Erica B.
El cliente no dejó un comentario.Noreen M.
Everything was excellent....MICHAEL B.
I ordered blankets for packing and they were not on the truck. They said they could not reverse the charges at the site I picked the truck up and I am not sure whether they were ever reversed.THOMAS M.
Website states 24 pads per box but only 12 in each. I was okay with 12 but UHAUL needs to update its website to reflect 12, not 24, pads.Fred K.
El cliente no dejó un comentario.JEWELL A.
El cliente no dejó un comentario.MAXFIELD B.
El cliente no dejó un comentario.LaJuan D.
El cliente no dejó un comentario.DAVIDLYNN G.
Being able to access local U-Haul dealers by phone would be helpful.Carolyn P.
El cliente no dejó un comentario.Donald C.
Zack was more than professional and extremely helpful! Thanks Zack!!Russell G.
El cliente no dejó un comentario.Tiffany D.
El cliente no dejó un comentario.LOUIS F.
El cliente no dejó un comentario.BEN S. | Overall Experience
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.DEAN P.
Attitude of the employees is bad. Had me return the equipment that would not accept it and failed to notify me that the drop off location changed.MICHAEL M.
El cliente no dejó un comentario.James F.
Have more than one associate working in the evening so people are not in the store for 45 minutes to an hour while the associate is running their self ragged trying to do everything that needs to be done.Elizabeth H.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Daniel M.
I had a concern about the way the truck was operating. I pulled over and called the phone number (which appeared to be a local number of where I picked up truck) on the paper which was given to me when I picked up truck. I was sent to a series of prompts which never put me in touch with a real person who could answer my question. This was extremely frustrating...TERRENCE D.
There were issues that developed with the rental truck while we had it. Upon return I discussed this with the staff. They were immediately responsive and left me feeling my concerns were addressed quickly and handled professionally. Will definitely use again if needed.JOSEPH M.
El cliente no dejó un comentario.RAYMOND M.
El cliente no dejó un comentario.RICKY C.
Truck rented was not full of gas as stated on contract. I returned full but was not given a discount from the truck being down two lines at pick up. The truck also needed an oil change but no one seemed too concerned about this.JEREMY P.
El cliente no dejó un comentario.Vincent A.
If someone would have told me it was that much cheaper to rent and return to the same place I would have. Lack of communication on uhaul's part is disturbing. You just took me for an extan$200.Chad E.
El cliente no dejó un comentario.INGRID A.
Great experience, especially returning the equipment. Staff was friendly and efficient.GARY J.
El cliente no dejó un comentario.Cheryl G.
El cliente no dejó un comentario.DIANE G.
My boxes where originally scheduled to arrive may 27th uhaul then canceled my reservation and created a new one with a date of June 10th that day was again changed to June 14th I had to fight with uhaul daily to get them to finally honor the original contract they canceled not me then I was charged for storage on boxes that should have already been delivered I had to wait a week for a refund and again on delivery I was charged 135$ for them dropping my boxes off late I was told I'd get money off the back end of the deal for the additional four days the boxes would be late that also never happened was a awful experienceJohn C.
El cliente no dejó un comentario.Xavier R.
Nothing. The truck was clean and ready to go. I ended up needing help at the counter and the person that helped me was great!Andrew M.
El cliente no dejó un comentario.Steven M.
El cliente no dejó un comentario.Jeffrey N.
Noble pick up and drop off is very cumbersome but otherwise it went well.Keith B.
The young man who helped me was very personable and knowledgeable. Hire more personnel like him.Randy T.
Hire more staffing. Too much wasted time. Understand why you are in business. If you had competitors you would be in trouble.Scott S.
Zack was super friendly and customer focused. Really top shelf!Peter W.
Waited over 25 minutes to be acknowledged, rude and short and dismissive. Very disappointed...Rebecca M.
They made it easy. Thank you!SCOTTA C.
El cliente no dejó un comentario.Peter L.
MY experience was awesome! However in the course of my experience, there was a customer there for 2hrs insulting and berating the employees and making phone call after phone call trying to get them in trouble. I understand that an employee made a mistake, but he did not deserve what I heard coming out of this guy's mouth. I have been in customer service for over 30 years, and on many occasions, I have been frustrated by incompetent employees...what happened yesterday was nuts! PLEASE (as someone who was there) support your employees on this matter...they dealt professionally with every customer around this man's tyrade.Enigmah A.
The original pick up location (rockland not Augusta) I went to get the trailer from resembles a junk yard, not a garage. After hooking my truck to a trailer, the owner of the garage wasnt able to rent the trailer to me because of an issue in the computer system. Due to this, I had to drive an extra hour each way to get the trailer I needed. When I went to drop off the trailer after hours, neither the website or the app worked. I am amazed that this company has managed to stay afloat despite the absolute horrible customer service.HUNTER S.
Instantly put my money back on my card I didn't use.JASON M.
El cliente no dejó un comentario.Wayne B.
No one was around for drop off - they saw me, but no one came to help, I had to find a person to process my drop offAMBER R.
El cliente no dejó un comentario.FIRLE S.
All 3 associates, 2 female and 1 male, were 100% friendly and made the rental an return very pleasant during a Stressful timeRenee J.
El cliente no dejó un comentario.WILLIAM J.
El cliente no dejó un comentario.Charles N.
El cliente no dejó un comentario.SYDNEY S.
In and out in moments. Very nice.Gordon P.
Very quick returnCHARLES N.
El cliente no dejó un comentario.KEVIN R.
Staff was very friendly and helpfulDONALD C.
Quick and easy. Open on Sunday afternoon.STEVEN F.
Keep Zack and clone him! He was amazing to work with. Knowledgeable courteous outgoing helpful with information and suggestions with an even temperament that could calm a Raging Bull I thinkDOUGLAS ANDREW E.
I will not use Uhaul again. Penske answers their phone.WALTER H.
El cliente no dejó un comentario.ZACARIAH P.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.CONSTANTINE L.
El cliente no dejó un comentario.brian s. | Overall Experience
Make it a bit easier to contact the services over the phone it's a bit hard to get ahold of anyonebrad M.
El cliente no dejó un comentario.Brian S.
Trumpets when I walk in woulda been neato.Daniel M.
Two times in a row the equipment I originally rented was not available but the staff upgraded me to larger pieces of equipment at greatly reduced cost which I was happy with.JEFFREY U.
Things were greatLaura C.
El cliente no dejó un comentario.LEROY U.
Good, no problems.MICHAEL G.
My u boxes are still at the marine location they should already be in Texas I am paying 5k and my furniture will not be on time ? And the schedule is now June 10th when it was supposed to be may 28th so much for the guarantee and I was told if they don't arrive by June 10th I'll get a discount when they will be 12 days late alreadyJohn C.
Over charged us and I want a returnLorretta P.
El cliente no dejó un comentario.Harold G.
Thanks for being easy and convenientManoo D. | First Impressions
Being required to fold the furniture pads seems a bit pointless considering they should be washed before reuse.Brian G.
Easy pick up nice people.GARY F.
I reserved and checked in on-line so it all went smoothly. The cargo van got better gas mileage than expected and was very clean. The person we returned the van to was very friendly and efficient. Overall a very positive experience.JULIE S.
El cliente no dejó un comentario.BRIAN A.
It was easy to pickup and easy to drop off. Van got good milage tooCraig L.
Everything top notch. I am a frequent customer and they always recognize me when I walk in. I appreciate the prompt attention.HARVEY L.
El cliente no dejó un comentario.THOMAS T.
No issues.KAREN L.
I have used this location several times now and am thrilled to say I highly recommend it to everyone! Zach was so knowledgeable and helpful! Truly made a miserable task much brighter. Then having to need your company again after thinking I was done, Zachery once again came through for me, I had rescheduled and changed my order for reasons out of my control and Zach just went with the flow and never once seemed concerned, just happy to help. It truly made my uHaul experience a good one and gave me a happy outlook on a daunting task. ¡Gracias!Denise D.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.ROGER P.
El cliente no dejó un comentario.MICHAEL M.
They're busy here, could use some help. Very nice people.JOHN K.
I just wanted to share how wonderful the staff helping us was! He was so quick and efficient and got us into a truck and out the door in record time. And, he told us about the propane service too! I will come back again!Aimee C.
El cliente no dejó un comentario.EDMOND G.
El cliente no dejó un comentario.Jeremie C.
You had only one employee working at the location on a typically busy day. He is a hero!Ted C.
El cliente no dejó un comentario.Peter C.
The location has been a U-Haul franchise for as long as I can remember. It has received some very useful updates that I know of. But the vehicle lot on the front side is small for the level of business the location gets. I think it would be beneficial to both the franchise and its customers to see if the front lot could be enlarged at all. Both customer parking and equipment return could use more space.James F.
The employee was very pleasant and thorough. The trailer hauled easy and was very user friendly.George S.
El cliente no dejó un comentario.CHARLES P.
Thank you! Had no issues! Was happy to be contacted when they noticed I emptied my unit. Very convenient experience over all. Will recommend or use again I'm the future!jilliane k. | Overall Experience
Great job- thanks!SAMUEL P. | First Impressions
The manager, Shane, was very helpful. I am not an easy person to work with but Shane showed great patience and respect working with me. His knowledge and people skills speaks volumes for UHAUL. I would definitely recommend UHAUL to anybody that asks me.JONATHAN D. | Overall Experience
El cliente no dejó un comentario.Emily H. | Overall Experience
El cliente no dejó un comentario.Dexter B. | First Impressions
Staff were always always helpful and kind.Crystal C. | Overall Experience
Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!LYNN-MARIE K. | First Impressions
El cliente no dejó un comentario.Heather J. | First Impressions
El cliente no dejó un comentario.Tyler W. | First Impressions
El cliente no dejó un comentario.Katie S. | Overall Experience
Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.Jasmine W. | Overall Experience
Excellent service! Helpful and friendly!Melissa L. | Overall Experience
The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.DESIREE K. | Overall Experience
I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can't do that.DESIREE K. | First Impressions
very nice over the few years i had the storage unit i thank the staff for job well done thank very very muchMARK D. | Overall Experience
I was quoted $29 for a 4x4 storage locker. When I got there it is $59/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! HorribleSarah C. | First Impressions
Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!Anthony G. | Online Move In
Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to driveJohn M. | Overall Experience
Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.Sandra B. | First Impressions
Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great serviceCHRISTOPHER G. | Overall Experience
El cliente no dejó un comentario.Cathy G. | Online Move In
El cliente no dejó un comentario.ryan i. | First Impressions
Good service and very helpfulCorey A. | First Impressions
Worked well for my needsJessica H. | Overall Experience
I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.GEORGE G. | Overall Experience
Easy access & great experienceTina C. | Overall Experience
Once again, everyone was friendly and helpful.Leslie L. | Overall Experience
Very helpful and pleasant staff.Susan E R. | Overall Experience
My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in thereKatherine E. | Overall Experience
Best service and very politeRuth C. | First Impressions
The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.PATRICIA S. | Overall Experience
Great staffJON L. | Overall Experience
It was such a good, easy and quick experience. Great employees! Wish i remember their names. ¡Gracias!Melarys C. | First Impressions
Very helpful and knowledgeable.karen c. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
Propane service delivered straight to your door!
We have the largest selection in the industry!