Customer Reviews for U-Haul Moving & Storage at Western Ave

1764 comentarios

47 Western Ave   Augusta, ME 04330
(Rt I-95 & 202)

(207) 622-4797

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(207) 622-4797

47 Western Ave
Augusta, ME 04330
(Rt I-95 & 202)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The young man who helped me was very personable and knowledgeable. Hire more personnel like him.

Randy T. 
Clasificación:
2.0

Hire more staffing. Too much wasted time. Understand why you are in business. If you had competitors you would be in trouble.

Scott S. 
Clasificación:
5.0

Zack was super friendly and customer focused. Really top shelf!

Peter W. 
Clasificación:
1.0

Waited over 25 minutes to be acknowledged, rude and short and dismissive. Very disappointed...

Rebecca M. 
Clasificación:
5.0

They made it easy. Thank you!

SCOTTA C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Peter L. 
Clasificación:
5.0

MY experience was awesome! However in the course of my experience, there was a customer there for 2hrs insulting and berating the employees and making phone call after phone call trying to get them in trouble. I understand that an employee made a mistake, but he did not deserve what I heard coming out of this guy's mouth. I have been in customer service for over 30 years, and on many occasions, I have been frustrated by incompetent employees...what happened yesterday was nuts! PLEASE (as someone who was there) support your employees on this matter...they dealt professionally with every customer around this man's tyrade.

Enigmah A. 
Clasificación:
1.0

The original pick up location (rockland not Augusta) I went to get the trailer from resembles a junk yard, not a garage. After hooking my truck to a trailer, the owner of the garage wasnt able to rent the trailer to me because of an issue in the computer system. Due to this, I had to drive an extra hour each way to get the trailer I needed. When I went to drop off the trailer after hours, neither the website or the app worked. I am amazed that this company has managed to stay afloat despite the absolute horrible customer service.

HUNTER S. 
Clasificación:
5.0

Instantly put my money back on my card I didn't use.

JASON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne B. 
Clasificación:
4.0

No one was around for drop off - they saw me, but no one came to help, I had to find a person to process my drop off

AMBER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FIRLE S. 
Clasificación:
5.0

All 3 associates, 2 female and 1 male, were 100% friendly and made the rental an return very pleasant during a Stressful time

Renee J. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles N. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYDNEY S. 
Clasificación:
5.0

In and out in moments. Very nice.

Gordon P. 
Clasificación:
4.0

Very quick return

CHARLES N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
5.0

Staff was very friendly and helpful

DONALD C. 
Clasificación:
5.0

Quick and easy. Open on Sunday afternoon.

STEVEN F. 
Clasificación:
4.0

Keep Zack and clone him! He was amazing to work with. Knowledgeable courteous outgoing helpful with information and suggestions with an even temperament that could calm a Raging Bull I think

DOUGLAS ANDREW E. 
Clasificación:
5.0

I will not use Uhaul again. Penske answers their phone.

WALTER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACARIAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANTINE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

brian s.  |  Overall Experience 
Clasificación:
5.0

Make it a bit easier to contact the services over the phone it's a bit hard to get ahold of anyone

brad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Trumpets when I walk in woulda been neato.

Daniel M. 
Clasificación:
4.0

Two times in a row the equipment I originally rented was not available but the staff upgraded me to larger pieces of equipment at greatly reduced cost which I was happy with.

JEFFREY U. 
Clasificación:
5.0

Things were great

Laura C. 
Clasificación:
3.0

El cliente no dejó un comentario.

LEROY U. 
Clasificación:
4.0

Good, no problems.

MICHAEL G. 
Clasificación:
1.0

My u boxes are still at the marine location they should already be in Texas I am paying 5k and my furniture will not be on time ? And the schedule is now June 10th when it was supposed to be may 28th so much for the guarantee and I was told if they don't arrive by June 10th I'll get a discount when they will be 12 days late already

John C. 
Clasificación:
1.0

Over charged us and I want a return

Lorretta P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold G. 
Clasificación:
5.0

Thanks for being easy and convenient

Manoo D.  |  First Impressions 
Clasificación:
5.0

Being required to fold the furniture pads seems a bit pointless considering they should be washed before reuse.

Brian G. 
Clasificación:
5.0

Easy pick up nice people.

GARY F. 
Clasificación:
5.0

I reserved and checked in on-line so it all went smoothly. The cargo van got better gas mileage than expected and was very clean. The person we returned the van to was very friendly and efficient. Overall a very positive experience.

JULIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN A. 
Clasificación:
5.0

It was easy to pickup and easy to drop off. Van got good milage too

Craig L. 
Clasificación:
5.0

Everything top notch. I am a frequent customer and they always recognize me when I walk in. I appreciate the prompt attention.

HARVEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS T. 
Clasificación:
4.0

No issues.

KAREN L. 
Clasificación:
5.0

I have used this location several times now and am thrilled to say I highly recommend it to everyone! Zach was so knowledgeable and helpful! Truly made a miserable task much brighter. Then having to need your company again after thinking I was done, Zachery once again came through for me, I had rescheduled and changed my order for reasons out of my control and Zach just went with the flow and never once seemed concerned, just happy to help. It truly made my uHaul experience a good one and gave me a happy outlook on a daunting task. ¡Gracias!

Denise D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

They're busy here, could use some help. Very nice people.

JOHN K. 
Clasificación:
5.0

I just wanted to share how wonderful the staff helping us was! He was so quick and efficient and got us into a truck and out the door in record time. And, he told us about the propane service too! I will come back again!

Aimee C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDMOND G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeremie C. 
Clasificación:
4.0

You had only one employee working at the location on a typically busy day. He is a hero!

Ted C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
4.0

The location has been a U-Haul franchise for as long as I can remember. It has received some very useful updates that I know of. But the vehicle lot on the front side is small for the level of business the location gets. I think it would be beneficial to both the franchise and its customers to see if the front lot could be enlarged at all. Both customer parking and equipment return could use more space.

James F. 
Clasificación:
5.0

The employee was very pleasant and thorough. The trailer hauled easy and was very user friendly.

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

I just want to say how great the quality of Zachary's customer service was!!!! He went far and above the usual effort I find in most rental companies and retailers.

Kenneth S. 
Clasificación:
5.0

Thank you! Had no issues! Was happy to be contacted when they noticed I emptied my unit. Very convenient experience over all. Will recommend or use again I'm the future!

jilliane k.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Amanda W. 
Clasificación:
1.0

I was quoted a price to rent a vehicle and it turned out to be three times that rental did not rent a vehicle

Sherry T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER K. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA G. 
Clasificación:
5.0

Great job- thanks!

SAMUEL P.  |  First Impressions 
Clasificación:
5.0

Keep doing what you're doing. Best moving experience I've ever had. Everyone was extremely helpful and understanding and worked with me despite my own erratic and unorganized moving situation. Everyone I interacted with either on the phone or in person was professional, kind, understanding, and helpful. I can't express enough how grateful I am for all the help I received during this unreasonably hard time.

KASSANDRA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
2.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane G. 
Clasificación:
4.0

Change the phone system. I attempted to call this location for over 4 hours and only got an automated system telling me I had a 20-30 wait. Called the next day and got the same recording. This is a small location so I don't understand why someone could not have answered the phone. Very disappointing.

dana B. 
Clasificación:
4.0

The U-Haul worker that helped me was very friendly and did an excellent job setting me up. The trailer that I rented needed to have both tires replaced. Each tire had bald areas where the tread was completely worn away.

Bertrum C. 
Clasificación:
5.0

Quick, helpful service.

Rene O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
5.0

The associate on duty Friday afternoon 4/2/1a and 4/3/21 was fantastic. Very knowledgeable, friendly, and helpful.

Kevin P. 
Clasificación:
3.0

I wanted a receipt and was told it was sent to my phone. I did not receive a receipt.

Allen W. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Nicholas R. 
Clasificación:
1.0

I was charged 55 for my rental and then another 54 because I dropped off at a different location. Seems like a lot.

DYLAN H. 
Clasificación:
4.0

I had rented a one way trip to stay within the allowed miles without paying extra, 2 days before I received an emil stating that I would be picking up in August, Me which was a round trip booking.. I called with my concerns and the customer service working understood my concerns and completely made it no problem to adjust miles allowed to keep this customer satisfied.. Great work and thank you for the pleasant experience.

Gregory D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leland S. 
Clasificación:
5.0

It always comes down to customer service. The customer service was great!

CRAIG D. 
Clasificación:
4.0

It got expensive for a one day rental

Ted L. 
Clasificación:
3.0

I did not receive the proper trailer for the job I described to the U-Haul rep. so after traveling three and one half hours to the site of the item I had perchased I had to travel another three and one half hours back to the trailer pick up site get the proper unit and then return to the unit perchased load it and travel another three and one half hours to my home which made for a very long day! The first trailer was well maintained, and clean ,but the second had what appeared to be spring yard cleanup debris left that should have been taken care of before my rental! On a good note the manager did refund my rental cost off the incorrect unit.

KEVIN J. 
Clasificación:
4.0

It is quick if there is plenty of help. If not it becomes self-service when returning equipment

KEITH L. 
Clasificación:
5.0

Everything was smooth and easy.

DENISE D. 
Clasificación:
1.0

Overcharged, now I have to wait 7-10 days for a refund on their error, I paid right away, and they took money from me and I want it back right away. Tried to "submit a concern" & conveniently the complaint won't "submit"! Live chat did nothing to resolve this issue, said someone would call. NOT ACCEPTABLE. CHECK & RECHECK YOUR BILL!

Vera M. 
Clasificación:
5.0

Always a great experience and thank you so much ! Mr Rafferty

GREGORY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD G. 
Clasificación:
5.0

Thth Shane

JONATHAN D. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICKY W. 
Clasificación:
5.0

The people working were excellent!!

Angela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH V. 
Clasificación:
4.0

The customer service was fabulous. The young man whom answered the phone and then was in the store a little later when I picked up the truck was very very nice and personable. I really appreciated his helpful demeanor and friendly attitude. I wish I got his name because he deserves recognition. The store itself was clean and typical. The truck itself was clean. But I rated it as a “no” because the truck ran horribly and had a lot of damage. BUT, it did get to where I was going and all my stuff moved. I was worried it wasn't going to make it there though, the way it ran. I can't say enough again about the customer service. For that reason alone, I'll certainly rent from the Augusta Location again. Keith E Cook 731 Beech Hill Rd Auburn, Maine 04210.

KEITH C. 
Clasificación:
5.0

I was having such a difficult time with the APP & my reservation pick was getting delayed but thus location was VERY accommodating & understanding. I was able to make my court scheduled pickup on time & uhaul was gassel free in & out. Nice & courteous. Definitely do business with them again.

JESSICA K. 
Clasificación:
5.0

The manager, Shane, was very helpful. I am not an easy person to work with but Shane showed great patience and respect working with me. His knowledge and people skills speaks volumes for UHAUL. I would definitely recommend UHAUL to anybody that asks me.

JONATHAN D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Emily H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Dexter B.  |  First Impressions 
Clasificación:
5.0

Staff were always always helpful and kind.

Crystal C.  |  Overall Experience 
Clasificación:
5.0

Loading dock should be monitored, sometimes vehicles unload and just stay parked. Besides that very clean and a free lock!

LYNN-MARIE K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Katie S.  |  Overall Experience 
Clasificación:
1.0

Was told that original unit I reserved online was not available. Very unclean storage unit (we swept a lot of dirt, two construction nails). Large pole in middle of storage unit. After-hours contact didn't answer when we called, or return my call. Overall a very disappointing experience and I don't plan to return.

Jasmine W.  |  Overall Experience 
Clasificación:
5.0

Excellent service! Helpful and friendly!

Melissa L.  |  Overall Experience 
Clasificación:
2.0

The unit I reserved was an 8x10. Reservation on the books for two months. Upon arrival the unit is about a 6x8 if that and no other units available. Not to mention the astronomical price. I went elsewhere and got a 10x25 for the same price. Extremely unhappy.

DESIREE K.  |  Overall Experience 
Clasificación:
2.0

I had a reservation for and 8x10 for 2 months. Upon arrival the unit is at least 2 feet smaller if not more. Now I have a uhaul that needs unloading to return and I can't do that.

DESIREE K.  |  First Impressions 
Clasificación:
5.0

very nice over the few years i had the storage unit i thank the staff for job well done thank very very much

MARK D.  |  Overall Experience 
Clasificación:
2.0

I was quoted $29 for a 4x4 storage locker. When I got there it is $59/month and I have to climb rickets stairs. Its a complete hazard and completely unsafe. I will be moving out asap! Horrible

Sarah C.  |  First Impressions 
Clasificación:
5.0

Cant remember the lady's name (Heidi or Heather) she gave me the BEST costumer service I have ever received ...she was great!!!!!

Anthony G.  |  Online Move In 
Clasificación:
5.0

Always had a pleasant time with you people and your equipment is well kept well-maintained and very too comfortable to drive

John M.  |  Overall Experience 
Clasificación:
5.0

Heather Poore is OUTSTANDING! First, she took my initial phone call, answered all my questions and made me feel comforted in having to handle a last-minute, unplanned move of my college student due to coronavirus. Then when I arrived from NJ the next day, her smiling face met me and she again calmly explained everything and got me set up. This is my first time renting storage; she was patient, helpful and didn't rush me. Then I made three trips to the facility in the next 24 hours. I was impressed with the cleanliness, the access to carts, the security, etc. I can't say enough about how Heather went above and beyond and how all the little things she did added up to reducing my stress in a time when I greatly appreciated it. Also, thanks for the one-month free for displaced college students. I thought that was a very classy and empathetic move by UHaul. You earned my business and Heather is the reason you'll keep my business.

Sandra B.  |  First Impressions 
Clasificación:
5.0

Great staff. They were always pretty busy, but always helpful & polite. Staff always provided great service

CHRISTOPHER G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathy G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ryan i.  |  First Impressions 
Clasificación:
5.0

Good service and very helpful

Corey A.  |  First Impressions 
Clasificación:
4.0

Worked well for my needs

Jessica H.  |  Overall Experience 
Clasificación:
5.0

I have found the staff and facility to be extremely efficient and accessible. I appreciate the excellent service over the years and will recommend this location to others.

GEORGE G.  |  Overall Experience 
Clasificación:
5.0

Easy access & great experience

Tina C.  |  Overall Experience 
Clasificación:
5.0

Once again, everyone was friendly and helpful.

Leslie L.  |  Overall Experience 
Clasificación:
5.0

Very helpful and pleasant staff.

Susan E R.  |  Overall Experience 
Clasificación:
3.0

My storage unit was rather infested with spiders despite me not having any spiders on my stuff when I put it in there

Katherine E.  |  Overall Experience 
Clasificación:
5.0

Best service and very polite

Ruth C.  |  First Impressions 
Clasificación:
4.0

The only problem I experienced was that the overhead garage door would not open so we couldn't get large items in or out for at least two weeks. They fixed it and we had no further problems.

PATRICIA S.  |  Overall Experience 
Clasificación:
5.0

Great staff

JON L.  |  Overall Experience 
Clasificación:
5.0

I had no issues with Uhaul and will always use again if needed.

Laura B.  |  Overall Experience 
Clasificación:
5.0

It was such a good, easy and quick experience. Great employees! Wish i remember their names. ¡Gracias!

Melarys C.  |  First Impressions 
Clasificación:
5.0

Very helpful and knowledgeable.

karen c.  |  First Impressions 
Clasificación:
5.0

Always have a good service

Joanne C.  |  Overall Experience 
Clasificación:
5.0

I appreciate the help and friendliness of all staff all around good people.

Tiesha B.  |  First Impressions 
Clasificación:
3.0

Nice place but the rates increased so real times in less than 2 years.

JOHN K.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely understanding and helpful with everything. They made a bad day full if things going wrong much better with their kindness. Would definitely recommend this Uhaul location.

Heather H.  |  First Impressions 
Clasificación:
5.0

Everyone at the Augusta,Me.store was great!

Phillip S.  |  Overall Experience 
Clasificación:
5.0

The staff at this location go above and beyond to make sure the customers are happy and all of their needs are met. I highly recommend this place to anyone in the greater Augusta area

JENNIFER M.  |  Overall Experience 
Clasificación:
5.0

Very friendly and helpful employees.

jasmine n.  |  Overall Experience 
Clasificación:
4.0

The storage unit worked great and would rent again if we ever need another one. Gracias

ROBERT H.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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