Customer Reviews for U-Haul Moving & Storage at West Waters Ave

3,355 reviews

5404 W Waters Ave   Tampa, FL 33634
(Just East of Anderson Road)

(813) 249-9677

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(813) 249-9677

5404 W Waters Ave
Tampa, FL 33634
(Just East of Anderson Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Everything is fine the way it is.

Victor S. 
Rating:
5.0

Easy and smooth and was able to get in and out with no issues!!

Chris H. 
Rating:
2.0

Reserves two dolleys ahead of time. Had to turn around after picking up the truck because the uhaul associate did not load them in the truck. Will not be returning to this location

JAMES E. 
Rating:
5.0

Muy profecionales. En sus trabajos.

juan s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephen R. 
Rating:
5.0

Customer did not leave a comment.

WHITNEY J. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
5.0

Customer did not leave a comment.

Ivan P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Barry C. 
Rating:
5.0

All good

MARLON O. 
Rating:
3.0

Slow service.

JESUS B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Adilen G. 
Rating:
3.0

It really wasn't the location's fault as there was a ton of confusion in location and they were severely understaffed and the customer service reps that were there had limited knowledge of to satisfy my needs. I was charged more than I was supposed to and the gentleman trying to assist couldn't and I was in there for 3-4 hours all together.

SAMANTHA H. 
Rating:
4.0

The computers were not on line when the store opened. This made check in slow. Store needs to open on time also.

AMALIA S. 
Rating:
5.0

Customer did not leave a comment.

BILLY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Johannes N. 
Rating:
5.0

Customer did not leave a comment.

TOMAS R. 
Rating:
4.0

Customer did not leave a comment.

VERONIA G. 
Rating:
5.0

Good customers service

TANIA R. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
2.0

Customer did not leave a comment.

Jamal H. 
Rating:
5.0

Customer did not leave a comment.

roland V. 
Rating:
5.0

Customer did not leave a comment.

Hugo M.  |  Overall Experience 
Rating:
1.0

Almost $130 to use a 10' truck one way- really! Please review how long we actually had custody of the truck: you can see how long we used the truck, swept and refueled, as well as returned truck with travel time.

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Fast and knowledgeable

Miguel J. 
Rating:
2.0

Ubicar una UHAUL más cerca a la Armenia Ave & waters renta de camiones & trailer y al igual más vehículos disponibles

Hugo G. 
Rating:
5.0

All the employees did an awesome Job especially the customer service

Kristine M. 
Rating:
5.0

The staff at my Uhaul location is the best. The staff is always helpful and friendly. It is a quick in and out transaction , if you have a reservation is a smooth ride. I think you should have a reward system, and if you do have it already make it more accessible. Thank you.

Giselle G. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Everything is fine the way it's.

Victor S. 
Rating:
1.0

I booked a reservation for a pickup truck at this location, and my reservation was confirmed. When I got there I was not only told there weren't any pickups available but there weren't any cargo vans either. They upgraded me to the 10' box truck. This wasn't an issue, but I was then told I would have to pay 99 cents a mile instead of the original 59 cents a mile I booked and was confirmed for. I was told to ask to lessen the charge when I return the equipment, but the reps I dealt with didn't seem to want to help. So they told me I would be getting a call later that day from the manager to possibly get the rate lowered to what was quoted, but instead of receiving a call I just got billed and I received the receipt for the $.99 per mile. I didn't get the equipment or the rate I was promised at no fault of my own, and I had to pay more because of it. Very unhappy with this location.

Connor K. 
Rating:
5.0

Customer did not leave a comment.

YUHE Z. 
Rating:
1.0

Made an online reservation then waited 30 minutes in a vacant store for associate to come I'm who took photos of my drivers license with his personal cell phone. Will not be back.

NISREEN F. 
Rating:
3.0

Staff was not friendly during extremely stressful situations. Customer service could have been better. I was told multiple times that I would receive phone calls from the staff and never did.

Kaitlyn M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RODNEY R. 
Rating:
5.0

Customer did not leave a comment.

Lawrence P.  |  Overall Experience 
Rating:
5.0

I think is good the way it's

Victor S. 
Rating:
5.0

Customer did not leave a comment.

Cathy H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mario S. 
Rating:
5.0

Customer did not leave a comment.

Secure Solutions Center LLC Z.  |  Overall Experience 
Rating:
1.0

Rip off

BRANDON R. 
Rating:
5.0

All was excellent.

Joseph Y. 
Rating:
5.0

Customer did not leave a comment.

osvaldo F. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

David C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

Shacoya B.  |  Online Move In 
Rating:
5.0

Best manager Guiilermo

Yaneysi P. 
Rating:
4.0

Price was great, convenient location, trailer ready, and friendly personnel. However, please tell me while I'm there to do the inspection online and while you are hooking up my rental trailer about how not to drag the chain instead of when I return for help before getting on the interstate.

William R. 
Rating:
5.0

Customer did not leave a comment.

Marialies W.  |  Online Move In 
Rating:
4.0

I would have given an Excellent if not for the long wait during pickup that had me an hour late for work. Pick up scheduled for 8:30 I didn't get out of the store 10:45 am. The guy there was working as fast as possible being by himself.

Tanya M. 
Rating:
5.0

Customer did not leave a comment.

Ramos Gonzales V. 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Nothing great wonderful service from the store manager Guillermo

Luis B. 
Rating:
5.0

Customer did not leave a comment.

RADYMIR D. 
Rating:
5.0

Customer did not leave a comment.

Tamas S. 
Rating:
5.0

Customer did not leave a comment.

Dorine C.  |  Online Move In 
Rating:
5.0

This place is really good i got a 5*10 storage temporary due to moving to store things while I settled a few months and organized. The place is temperature control always clean & the staff was friendly and helpful. Thank you Exxon for making the closing account a smooth & easy process for me & my family. Will definitely use this location again, very efficient.

Yulissa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christina c.  |  Overall Experience 
Rating:
3.0

The truck pick up was a disaster as far as having the truck ready. There was a zip tie on our unit and it wasn't made clear if we were to cut it off or them. The clerk had no idea if the lock was included even tho I checked in online the night before and paid and signed and I got an email stating there was a lock which was laying on floor in unit once the movers we hired removed the zip tie. But shouldn't the clerks know the specials? The unit was clean and the store was clean and it's a busy place so they must take care of their units so ask me again In 6-8months how my items are and I will know more for review.

Nicole b.  |  Online Move In 
Rating:
3.0

We did the online check in the night before. Got to the location to have to wait 45 minutes or more to get the truck which they had to clean while we waited and they stated the gas was just below 1/4 tank. As soon as we pulled out of the drive the low fuel light came on and we had to worry about timing getting gas with the movers we had hired through uhaul. The movers were above and beyond amazing but uhaul was kind of a let down. Why check in and submit your license online just to have to wait anyway and give all the info all over again. Plus they forgot to give us the large furniture dolly. Hopefully I get the refund I was promised if u filled the tank to an actual quarter tank full. We shall see I suppose.

Nicole B. 
Rating:
2.0

Pick up took way too long as there were 8 people waiting in line ahead of me. I understand all the difficulties due to COVID be this needs to be addressed. Drop off was also extremely difficult as I found it very hard to find a place to drop off this trailer due to space.

Andreas B. 
Rating:
5.0

Customer did not leave a comment.

evelyn h.  |  First Impressions 
Rating:
5.0

Explain in better detail how to backup with trailer

CARMEN V. 
Rating:
5.0

Customer did not leave a comment.

evelyn H. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
3.0

Customer did not leave a comment.

Johnathan L. 
Rating:
2.0

Only one person working when we picked up the truck and one person working when we dropped it off. We had to wait 15+ minutes to get someone to help us in the lobby and there were several more customers behind me. I was not happy one bit. You need more staff to better serve your customers.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
1.0

Customer did not leave a comment.

REINIER B. 
Rating:
4.0

More employees behind the counter. Saturday morning and only 1 guy. The line went all the way to the door. I stood there 40 minutes. Employees helpful though.

JOSE RAFAL R. 
Rating:
5.0

Update the registration forms for better uploading on emails. Always have a hard time uploading bol from U-Haul app. Very frustrating.

Pete M. 
Rating:
5.0

Customer did not leave a comment.

TILLMAN S. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE S. 
Rating:
5.0

Customer did not leave a comment.

Rosa A. 
Rating:
3.0

Customer did not leave a comment.

Henry T. 
Rating:
4.0

I rent from Uhaul often, and this location is improving with their staff, prior experience has not been great. This experience has been much better than the past 4..

Troy G. 
Rating:
4.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

Easy in and out. Nice.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emily S. 
Rating:
4.0

Customer did not leave a comment.

ISAAC G. 
Rating:
5.0

The service thats offered to obtain help labor to load or unload trucks was horrible

sergio C. 
Rating:
5.0

Customer did not leave a comment.

Angel A. 
Rating:
1.0

the gas level and mileage was not correct and it was not adjusted after I pointed it out . mileage was 12 miles higher than paperwork it appears this store is understaffed.

DONALD G. 
Rating:
2.0

I went over my mileage due to have 2 loads from lake wales to Tampa. I returned the truck on time with almost full tank of fuel but the wouldn't help a retired Army guy. Very disappointed!

Kevin B. 
Rating:
4.0

I think they should have more staff..but even with few staff they was so nice ...

IRVING R. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Trevor C. 
Rating:
5.0

Change the closing time to a later time, for example; 9 pm

Gloria A. 
Rating:
5.0

Thanks excellent service

Arturo Arnoldo A. 
Rating:
1.0

The gas was not were the contract said and I noticed after I left the premises, I have the proof of it and I sent it but nothing was done and I got charge for the gas

jenny C. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very nice and helpful staff.

PAUL L. 
Rating:
3.0

Kill the computer god who sends screwed up texts to everyone, causing chaos.

John C. 
Rating:
4.0

Customer did not leave a comment.

stacy K. 
Rating:
3.0

Customer did not leave a comment.

Margaret O. 
Rating:
5.0

People running this location are great!!

George L. 
Rating:
3.0

The gentleman who helped me did not explain a couple important things. I had never driven that type of vehicle and was not given some very important information. Where the gas inlet was. It took me about 15 mins to find out. I had to use the owners manual to find it. Because of that I Just missed the closing time. Then when I dropped my key in the box it looked like I was supposed to follow a certain procedure to check the truck back in. I was not told about that. I thought I would have to pay an extra $20 because I hadn't done it. Last thing. When asked how long I would need the truck, I said probably until almost closing (it was 8 am). The clerk put 4 hours on the contract. Again I thought I would be charged extra. It was a somewhat nerve racking experience. I don't know if that is really an average but I'll give them the benefit of the doubt. I will say this though, when I came in the day before to reserve the truck. One of the guys who was checking out ( a different clerk about to get off) started the process for the other clerk before he left. That was above average . Thank for the opportunity to tell you about my experience.

JEFFERY W. 
Rating:
2.0

The Emergency call and Phone number is really BAD no body pick up the phone during emergency the road assistance contact really bad

jorge M. 
Rating:
5.0

Been here before and will return with my rental needs. Thank you.

Bruce D. 
Rating:
1.0

They could not understand English very well. They need more training and more people to work there. I will not go back to that place again. Horrible experience

Paulette B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
1.0

Limited employees available for pick up and drop off. O dropped the vehicle off at my drop off time, an employee stated to just put the keys in the drop box. The didn't check the truck in on time and I was charged an extra day

Ebony A. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The people and location were excellent. The 24/7 website return system was WORTHLESS. I spent an hour the night before trying to self return the trailer. First, your website could not interact with my phone browser. Then your website could not receive my location from my wife's phone (I had her come so that I could use her phone ). When I finally got to the last page (I deleted six of my apps to gain memory and used a different browser) and clicked "Finish Return" your poorly designed technology went back to the first page. Your system wasted an hour of my life and 30 minutes of my wife's. If UHaul did not have a monopoly on trailer rentals, I would never use you again. The team that convinced corporate to install this heartless, useless piece of machinery into your processes should be fired. Whenever I have dealt with human beings at UHaul, I have always been treated with respect and helpfulness. Whenever I have dealt with your computers, I have finished being frustrated and angry. My suggestion is to hire more personnel on the ground and fewer at the corporate offices, and eliminate or actually improve your technology.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Evelyn F. 
Rating:
5.0

Very professional and very fast service

Gilaine S. 
Rating:
5.0

Just wanted to note that we were on our way to Albuquerque and experienced a blow out of one of the tires on the car trailer. We called in an emergency and It took 3 1/2 hours before anyone came and replaced the tire. This is very unacceptable. I would rate the emergency maintenance process poorly.

OSCAR C. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Great manager and team - pleasure to deal with!

James T. 
Rating:
5.0

Customer did not leave a comment.

JULIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Grace C.  |  First Impressions 
Rating:
5.0

Manager was extremely helpful. Thank you.

Dennis P.  |  First Impressions 
Rating:
5.0

Atención muy buena

Oleisy B.  |  First Impressions 
Rating:
4.0

Store manager was a very nice guy! And very helpful.

Arthur M.  |  First Impressions 
Rating:
2.0

I had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!

Mark K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marvin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOE J.  |  Online Move In 
Rating:
1.0

Did NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.

Scott W.  |  First Impressions 
Rating:
5.0

The staff was professional

MARTIN G.  |  First Impressions 
Rating:
4.0

The facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.

Donna W.  |  First Impressions 
Rating:
5.0

Very nice great service

CHARLES L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRESA F.  |  First Impressions 
Rating:
5.0

Great experience. Very helpful.

Heather P.  |  First Impressions 
Rating:
5.0

Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.

teresa b.  |  Reservation 
No reviews have been submitted for this location.

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