Customer Reviews for U-Haul Moving & Storage at West Waters Ave

3231 comentarios

5404 W Waters Ave   Tampa, FL 33634
(Just East of Anderson Road)

(813) 249-9677

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(813) 249-9677

5404 W Waters Ave
Tampa, FL 33634
(Just East of Anderson Road)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jenny H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORBERTO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Verna B. 
Clasificación:
5.0

Great staff. Very friendly and helpful.

Leigh J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy R.  |  Overall Experience 
Clasificación:
5.0

The manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence

Renita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TAYLOR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arianna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roslyn M. 
Clasificación:
5.0

Good customer service

Juan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE G. 
Clasificación:
1.0

I explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it's very hot. Yet, I was charged! I want a full refund!

Barbara C.  |  Overall Experience 
Clasificación:
2.0

The attendant who helped us did not open the store on time, which caused a delay. He did not want to be there, and it came across quite strong, which made us feel like an inconvenience. I had a 9am pickup and a 12 hour reservation. He was on his personal phone with the front door locked at 9am. We had to knock and gesture to him to get him to unlock the door and get our trailer. His overall negative attitude was a horrible start to the reservation. He also forgot to give us the dolly I reserved, after confirming that I paid for one during check-in. When we drove back to go get it, he said he did not have one and tried to give us a hand truck, and yet my partner saw one right behind him and had to ask for it before he provided it to us. No issues with the trailer or reservation.

Juan O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENZY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grace C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Melanie A. 
Clasificación:
1.0

Not enough staff at this location causing major wait times. Instructions were not clear during last rental cause an added $20 fee. When I mentioned this to the manager he indicated that they have nothing to do with it.

ANDREAS B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle V. 
Clasificación:
5.0

El cliente no dejó un comentario.

mercedes D. 
Clasificación:
3.0

This location was not properly staffed. Perhaps it is COVID related.

Andreas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

Manager was extremely helpful. Thank you.

Dennis P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

verna b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge M. 
Clasificación:
5.0

The 2 wheel straps on car transport were not abot to use. It was either stuck, damaged or i couldnt figure it ou so glad i had extra straps to tie down the car to transport.

Seo H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Orlando B. 
Clasificación:
4.0

El cliente no dejó un comentario.

cathrine G. 
Clasificación:
5.0

Mr. Martin was very pleasant and patient.

Teasha W.  |  First Impressions 
Clasificación:
5.0

Atención muy buena

Oleisy B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita R.  |  Overall Experience 
Clasificación:
4.0

Very affordable

MICHAEL P. 
Clasificación:
5.0

Great affordable rates, clean and easy to use facility, convenient timings and friendly staff

RAVINDRA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tashanna W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary N.  |  First Impressions 
Clasificación:
4.0

Store manager was a very nice guy! And very helpful.

Arthur M.  |  First Impressions 
Clasificación:
5.0

Over head door was hard to open . wires hanging down where it had been repaired.

Stephen Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN V. 
Clasificación:
5.0

I prerigeristered so, the process was really easy. I arrived and my truck was gased and ready. And the return was just as easy. 6 hrs just $81 can't beat it.

James R. 
Clasificación:
2.0

I had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!

Mark K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Excellent service and ease of use

RAVINDRA M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc F. 
Clasificación:
5.0

Great customer! I've used this location several times and I'm always happy with it!

Justin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLTON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN S. 
Clasificación:
5.0

Returning after hours was a bit of a hassle.

RENEE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE F. 
Clasificación:
5.0

Great customer service.

CHICO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arguelio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

REINALDO A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE J.  |  Online Move In 
Clasificación:
1.0

Did NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.

Scott W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jose s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK O. 
Clasificación:
5.0

Muy buen servicio del agente

Maria I.  |  First Impressions 
Clasificación:
5.0

Only thing I can think of is to have somebody at the equipment return during operating hours instead of having people wait there not knowing what to do for a half hour before tracking someone down to finish the return.

Rachael V. 
Clasificación:
5.0

Great experience, the truck i had scheduled was not available so they offered me an available one for same price, great customer service.

JENNIFFER R. 
Clasificación:
5.0

Very satisfied with this uhaul company! Location, price

STEPHEN B. 
Clasificación:
5.0

Great costumer service compared to the drop off location wow

MIGUEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENDRA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORGE M. 
Clasificación:
5.0

The staff was professional

MARTIN G.  |  First Impressions 
Clasificación:
5.0

The uhaul truck was fine and the service was fine as well. However I'm annoyed that when they gave me a truck that did not have a full tank of gas, and I did return it with more gas and it came with, I was still charged for not returning it with a full tank of gas even though that's not what I was given. I was told I was going to get a call in a couple of days. I may have been called, but given the amount of spam calls there's a good chance I might have ignored it thinking it was a Spam call, but I was not left a voicemail explaining that anyone was from uhaul if they did call me. The charge to fill the rest of the tank was miniscule compared to what I rented but the amount of gas a truck had should be something they could automate and track without assuming that every customer is given a truck with a full tank of gas.

David H. 
Clasificación:
2.0

El cliente no dejó un comentario.

MARTIN G. 
Clasificación:
5.0

Associates at pick up were awesome! Great service and answered all my questions

Daniel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Deshawn B. 
Clasificación:
5.0

I was very satisfied with the whole experience. I liked when you could return the truck at night. I felt a bit fearful leaving the truck in my driveway when we were through in mid evening. I really liked when there was someone on the property to receive the truck. Thankyou.

Emmarose W. 
Clasificación:
1.0

I tried to rent a van and it said one was not available. So then I tried to rent a truck but decided to cancel but the website would not let me cancel it. Then the next day my email said I had rented both of them. So I started calling the locations holding for 20 to 25 minutes on each and never got an answer finally gave up

Moraima P. 
Clasificación:
5.0

Order the dolly's. I accidentally have my house keys attached to the van key. I will pick it up in the morning

Joshua D. 
Clasificación:
5.0

I was on hold for 27 minutes (1st time) when I was transferred I was on hod for 30 minutes. Much to long. Especially when what I was asking did not matter. My question was after I had done the walk around I was instructed to go to the link. Which I did. Link wasn't working so I called customer service only to be placed on hold. HUGE WASTE OF TIME. Cost me an hour of time to load truck.

John B. 
Clasificación:
4.0

I believe I was over charged based on services. Staff did not have time to explain. Would not recommend this location to anyone.

Samuel M. 
Clasificación:
5.0

The two guys working the desk should get a promotion. Amazing team at this location. Best customer service I have ever received at a rental service company.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

alex C.  |  Overall Experience 
Clasificación:
5.0

The wait was too long to see a cashier.

NAHLA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margarita R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY P. 
Clasificación:
5.0

The staff there is great I rent regularly at least a few times a month always great to deal with

Leonardo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Herlys G. 
Clasificación:
5.0

Nothing this location did a great job working with me and maintaining my rental.

LEOPOLDO O. 
Clasificación:
4.0

Very Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!

Samuel P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN R. 
Clasificación:
1.0

The uhaul location At big Mike's was awful. One of the worst experiences... wouldn't take my major corporate card. Ridiculous, and very unprofessional...

VINCENT V. 
Clasificación:
3.0

Staff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.

Richard H.  |  First Impressions 
Clasificación:
5.0

A great place to rent truck and equipment thank you

RAFAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY T. 
Clasificación:
5.0

Equipment was clean but trucks are on the road way to long.

Edwin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary S. 
Clasificación:
5.0

The staff was super friendly and helpful.

Mary S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa N. 
Clasificación:
4.0

Bueno

Richard R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA J. 
Clasificación:
5.0

It's not broken don't fix it!

Joe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

NELIDA M. 
Clasificación:
5.0

Make sure that the storage inventory is accurate. Had to chase 3 different units before my movers could unload!! Not good when you are already exhausted from a move!

Arleen J. 
Clasificación:
5.0

I have always received excellent customer service at this location.

JUAN R. 
Clasificación:
5.0

Nothing every body wasvery good

JORGE M. 
Clasificación:
5.0

Extraordinario servicio al cliente

miguel E. 
Clasificación:
5.0

none - great experience

WILLIAM W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jomar R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devan C. 
Clasificación:
2.0

El cliente no dejó un comentario.

DANNY S. 
Clasificación:
5.0

I was hesitant about going back to this location because I had a bad experience in the past. Very happy this time. I would definitely recommend them!

Timothy D. 
Clasificación:
1.0

Provide a receipt on demand Honor reservations

John C. 
Clasificación:
5.0

Very fast and easy returns.

Anne S. 
Clasificación:
2.0

I authorized my credit card information for reserving the truck for my driver. Once my driver pick up the truck, the charge his debit card instead of my card. They don't pay attention about the information in the system.

Jonah L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
3.0

I was billed an inapplicable fee and still am awaiting a response from a manager. You customer service system is atrocious, if a client has an issue.

MARSHA S. 
Clasificación:
5.0

Muy atentos sus trabajadores y profesionales, muy buena seguridad en el área.

MARIO Q.  |  Overall Experience 
Clasificación:
5.0

Fue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio

felix w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice B.  |  Overall Experience 
Clasificación:
4.0

The facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.

Donna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tarik H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel Q.  |  Overall Experience 
Clasificación:
5.0

Very nice great service

CHARLES L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Pedro P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRESA F.  |  First Impressions 
Clasificación:
5.0

A great place to storage your belongings

RAFAEL R C.  |  Overall Experience 
Clasificación:
5.0

Good location,nice staff.

Roberto G.  |  First Impressions 
Clasificación:
5.0

Amazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful

SHAWNIQUE H.  |  First Impressions 
Clasificación:
5.0

El personal muy profesional

MARIO Q.  |  First Impressions 
Clasificación:
3.0

That price was different

Alberto S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Betsy S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

elanys m.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ryan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SUZEL Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Josue D.  |  First Impressions 
Clasificación:
5.0

all very well😃

Enmanuel R.  |  First Impressions 
Clasificación:
4.0

Came at 9:00 pm to get some items and access door did no open after I checked in. Called manager and could not leave message as voice mail was full access was supposed to be until 10:00 pm

Moises S.  |  First Impressions 
Clasificación:
5.0

Every time!!!

Ronald G.  |  First Impressions 
Clasificación:
4.0

Had some problems processing payment on U Hauls end. Had to wait 2 hours to receive truck and hitch. We worked through it and had a good experience.

Harold R.  |  First Impressions 
Clasificación:
5.0

Same experience every time

Ronald G.  |  Overall Experience 
Clasificación:
5.0

Michael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!

Carlos M B.  |  First Impressions 
Clasificación:
5.0

Parking during unload & loading most of the time was blocked with U-Haul trucks waiting to be rented. Need to keep the area free of all trucks * employee cars from the loading areas.

RIchard W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica J.  |  Overall Experience 
Clasificación:
1.0

From the start it was bad. They asked if I wanted 24 hour access, I said yes. They never told me this was extra. They gave me the 4 digit code but not how to use it. We setup auto payments but they did it incorrectly. So 30 days later I was told I was late and that they were going to put a lien on my truck. This was your error. I reached out 5 times to talk to the GM, this was phone and email -to date no response. I was late because they didn't setup auto pay correctly. The employee who set this up did not have the proper training and needed to get the help from the other employee. He toLd me I needed to purchase insurance from, the other agent heard and told him I couldn't get insurance. Problem after problem with no GM willing to help.

Scott B.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work. Thanks

Farrington J.  |  Overall Experience 
Clasificación:
5.0

Representative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.

maitland j.  |  First Impressions 
Clasificación:
5.0

Awesome

Carmen P.  |  Overall Experience 
Clasificación:
5.0

Great and fast service

Antonio J.  |  First Impressions 
Clasificación:
2.0

The management here is horrific!!!!! I will not ever recommend this place to anyone no matter how good of a deal that is offered! PAINFUL!!!!

Paula D.  |  Overall Experience 
Clasificación:
4.0

Great place for RV storage. The only ammenity I wish they had was an onsite dump station and water connection on property to fill tank.

Kamron L.  |  Overall Experience 
Clasificación:
1.0

Horrible

JARELLE G.  |  Overall Experience 
Clasificación:
5.0

Very courteous knowledgable service. We had pulled in from a very long move from Maine to Florida and there was no waiting and extremely helpful and welcoming staff.

Kristin L.  |  Overall Experience 
Clasificación:
5.0

All went perfect and speedy.

Russell G.  |  First Impressions 
Clasificación:
5.0

great cx service from you gentlemen pphelp me a front counter

tyrone d.  |  First Impressions 
Clasificación:
5.0

Very professional

Carmen P.  |  First Impressions 
Clasificación:
5.0

Yankiel was a HUGE help.He is truly focused on supporting the customer and providing great service.

david k.  |  Overall Experience 
Clasificación:
5.0

Bueno

Robert A.  |  Overall Experience 
Clasificación:
5.0

Danny went above and beyond to help me he's an awesome manager. I'm glad that this is my store I've used it several times.

wendy k.  |  First Impressions 
Clasificación:
3.0

The employees would always park by the entrance doors under the actual storage facility were customer should be able to park. Plus rental trucks are parked in front of storage units.

MORGAN B.  |  Overall Experience 
Clasificación:
5.0

Great Service :)

Angel L.  |  Overall Experience 
Clasificación:
5.0

Thanks.

Jaime Q.  |  Overall Experience 
Clasificación:
5.0

Everything went smooth

RIchard W.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Amanda P.  |  First Impressions 
Clasificación:
5.0

Great experience. Very helpful.

Heather P.  |  First Impressions 
Clasificación:
5.0

Danny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.

teresa b. | Reservación
No se han enviado comentarios para esta ubicación.

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