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Demetrio CCustomer Reviews for U-Haul Moving & Storage at West Waters Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Juan RSon muy profesionales y brindan un buen servicio. Gracias y bendiciones ❤️👍🙏
SANDRO R | First ImpressionsSeguir siendo unos profesionales y excelentes empleados.
sadro rExcellent service, thank you Guillermo!!!
Corey DMy experience with this location was exceptional. The clerk was able to find me the truck I wanted from the beginning and couldn’t find any other location nearby.
Elizabeth STodo muy bien rápido y bien detallado muy buen equipo atento
Williams ADirty bugs and rude workers
Nancy JTodo bien muy servicio
Juan LWould recommend both locations as far as people are concerned. U Haul itself however IS TERRIBLE
BRADLEY SNice people to work with they get you in and out fast
Louis DDropping off the truck was easy and hassle free. Clean facility.
david cVery enjoyable experience from the pick up station in Florida to the drop off in Michigan. The truck was clean and a smooth ride for a 20' truck. Staff was friendly and knowledgeable.
Thomas LNot much Guillermo did perfect checking me in for a truck and storage fast and easy
Jose MPeople were nice and courteous...
charlene iThis is a busy location. We waited an hour in line to check out our vehicle. They only had one person at the front desk.
Angela MI didn't get the truck that I reserved. Also, they charged me $20 late fee even when I returned the truck 16 hours earlier. I called several times, the person who answered told me the manager would get back to you, that never happened. This isn't about 20 fuc... dollars, this isn't the America I know.
Luis JPersonel at the drop off facility were very friendly and made me feel great after that long drive. Thank you. Steve G.
Steven GWaters Avenue UHaul is the best!!!
Mercedes PEsta bien
Raul LGreat Service
David LFantastic experience on return easy and fast
MICHAEL G🙏🏽🌹❤️
Duane F | First ImpressionsI found good service and not to mention the price, it was excellent.
Danger SVery friendly employees both at the desk and return.
NATHAN HPick up was easy. However the system was not working well so the checkout at the end was delayed while the WiFi was being restored.
Paul TI just didn’t like the fact that the atender told me that I needed to buy a locker and at the end she told me that it’s now it belong to me, listen, I don’t need that kind locker and I told her that I had locker and she told me that I need to use the U-Haul locker. It’s necessary make me buy a locker.
Tamara R | Overall ExperienceI picked up the Truck at 7 pm in the evening , the person at the customer service does not know how to greet the customers, I know it’s almost closing time on a Friday, but I feel they need customer handling training. While dropping off the truck, I parked the truck in front of the U-Haul center ., the person asked me to park it in the cleaning area where they clean the Truck when dropped off. The person said he has to clean the truck and spoke as if it’s my duty to park cleaning area not his - lol bunch of lazy folks in there
MANOJ PThe guys were real helpful to get us Checked in and also with extending my time! Thank you!
Debra AA little pricey but was worth it. Thank you
Stephanie G | Overall ExperienceCheck in app was disappointing.
John GI drove less miles and was not refunded money, was the point
Jose AAlways great
Enrique nMy scheduled hitch install was not entered correctly in the location's system so my install was not on their schedule for the day causing me to alter my entire day to get hitch installed.
chris kGood service
RAFAEL RNot a thing! Rental truck is AMAZING!! Staff is friendly and knowledgeable!!
Lisa CTodo fue con mucha cortesía muy amable todos los trabajadores 😉
Sigfredo VVery nice crew very helpful thanks
Ramon Gvery good customer service
Hieu nThe U-Haul team at the West Waters Ave location were very nice & helpful at the pickup & drop off of the reserved 9' Cargo Van! Thanks again & Happy New Year!!
Jose FGearmo gave me wrong contact number to call back. Was very disappointed.
cheryl C | First ImpressionsYou can try not typing off your customers.
Kareen KThe young lady who took care of me was both professional and courteous.
Joseph BThe Van had a horrible smell in it. There was no garbage in it but it smelled really bad!
Richard Olet people know ahead of time the stipulations with using the cash app card.
robert pGreat service
juli PCustomer service was excellent!! Very pleased with the whole service department
MARK MGreat amenities! customer service was Stellar; really appreciated the girl at the desk. Clean.
Teresa J | Online Move InMy card was charged twice, once for $258.56 when I returned the van then a short while later i was builled $285.50. Now we have to wait 4-5 buisnes days for the funds to be returned.
solanch qThanks
Hayder S | Overall ExperienceGood customer service
Erica RService was excellent and equipment work very good.
Mario GTruck was rented to me with none of the charging ports on the dashboard working. I was driving over 900 miles using my iPhone GPS. I had to stop and charge the phone elsewhere since the charging ports did not work. Otherwise, the truck was clean and well maintained.
Thomas CThank you
Ramon AGive better training to customer service representative. I was given verbal instructions ti leave the truck and keys in drop box by 8am and there would be no additional fees never mentioning I had to use the app to state truck was returned. Then charged a cleaning fee of $30 because there was a shoe left behind from the move. Very disappointed with the service
solanch qVery friendly and professional staff
Richard DThe hispanic attendant was not very nice and not professional when we asked questions.
Sandy AActually clean the truck prior to giving it to the customer and falsely claiming that in fact it was clean... It smelled like an ash tray...not happy with the experience this time around
Jorge DExcelente la atención y muy rápido todo.
Jose RExcelent service
Juan CThis location always has computer problems/system wide computer crashes-sometimes they can’t even rent vehicles!But the last time was great I was in and out quickly
Paul BRe: moving into a storage unit here is a pain. The property doesn't have ample room for vehicles.
JEFF BNeed more employees.
Darling POutstanding service and professional staff.
Ruben G | Online Move InIt was a great costumer service, very helpful
lazaro m | First ImpressionsRecommend. Great place 👍👍👍
John L | Overall ExperienceThe price is very high 200.00 a mouth .
Joseph C | Overall ExperienceI parked my RV at U-Haul for 12 years and I never had any issues. Definitely recommending it!
STAN N | Overall ExperienceThanks for the space
Janell H | Overall ExperienceThere's a huge roach infestation at this place .....had to call a pest company to fumigate all my belongings before entering these to the house And I have pictures to prove the amount of of roaches inside the storage
CHRISTIAN L | Overall ExperiencePayments kept going up
MIA J | Overall Experiencevery good assistance from the staff.
Carlos G | First ImpressionsWould prefer 24
Daniel B | First ImpressionsGreat staff and great facility!!
Diana R | Overall ExperienceKeep doing the same thing
Carlos R | Overall ExperienceYo, lo utilizaría nuevamente.
miguel p | Overall ExperienceExcelenta es servicios siempre dispuestos a servir .
ruben h | First ImpressionsUhaul made the experience easy in a very stressful situation after the hurricanes in Daytona.
TERRY L | First ImpressionsHector was awesome , very helpful , knowledgeable and professional need more like him
Carlos R | First ImpressionsGuillermo and his team are very professional and friendly. He worked with me on my arrival and departure needs & went beyond my expectations. His operation is an absolute “10” on my scale and I HIGHLY recommend his location for all moving & storage needs!!
STEVEN B | Overall ExperienceI LOVE GUILLERMO AND HE STAFF, THEY ARE WONDERFULL!
BISMEIRY L | Overall ExperienceGuillermo was very personable and professional in providing alternative storage options when my original reservation was not yet available Highly recommend this campus
STEVEN B | First ImpressionsThe experience was very good overall. The only recommendation would be the process vs time waiting. The attendant that assisted me was awesome. Do to the process. Most customers had to wait a whole on line.
Sallye p | First ImpressionsMuy buen servicio
RAUL T | First ImpressionsVery clean and friendly place
Richard D | Overall ExperienceThe place is in a very convenient location. But the staff makes the difference. They are very professional and helpful. Great hard working people.
LUIS D | First ImpressionsThank you
Anthony V | Online Move InWe have had multiple storage units over the years and always at the Water's location. The manager has always been extremely helpful as well as the staff. Would definitely recommend this location.
Donna W | Overall ExperienceThe truck stop working twice, we also hired the helpers Recomended by uhaul they never shows up didn’t wanted to return the money
CARMEN S | Overall ExperienceThey’re all professional.
juan s | Overall ExperienceGuillermo (sp?) was amazing. He was always friendly and very helpful.
Jonathan S | Overall ExperienceExcellent based on what we needed
Guillermo M | Overall ExperienceCheck in very nice and knowledgeable
steve s | First ImpressionsMuy profecionales. En sus trabajos.
juan s | First ImpressionsSlow service.
JESUS B | Overall ExperienceStaff was not friendly during extremely stressful situations. Customer service could have been better. I was told multiple times that I would receive phone calls from the staff and never did.
Kaitlyn M | Overall ExperienceThis place is really good i got a 5*10 storage temporary due to moving to store things while I settled a few months and organized. The place is temperature control always clean & the staff was friendly and helpful. Thank you Exxon for making the closing account a smooth & easy process for me & my family. Will definitely use this location again, very efficient.
Yulissa M | Overall ExperienceThe truck pick up was a disaster as far as having the truck ready. There was a zip tie on our unit and it wasn't made clear if we were to cut it off or them. The clerk had no idea if the lock was included even tho I checked in online the night before and paid and signed and I got an email stating there was a lock which was laying on floor in unit once the movers we hired removed the zip tie. But shouldn't the clerks know the specials? The unit was clean and the store was clean and it's a busy place so they must take care of their units so ask me again In 6-8months how my items are and I will know more for review.
Nicole b | Online Move InBien
Alberto S | Overall ExperienceThe staff who was there two were on their personal phones sitting down against the wall talking to each other and one person at a work desk also on the phone answering calls . Somehow the two other men realized I was there and approached me with an attitude and loud voice like as if they were bothered by me being there. I went to lock my room and the sliding mechanism on the door was worn out to where it did not work properly for me and I was unable to remove my lock the very next day. I went in to the office same scenario as the day before but this time I let them know I was not gonna wait til they got past the level in their games and that I needed their attention Either way I moved out because I would not like to visit this location in the future. The employees act like gangsters talking while making hand gestures and an having unpleasant attitude w an aggressive tone of voice.
Antonio G | Overall ExperienceThe manager Guillermo Marin was very knowledgeable and attentive. Would recommend this facility to anyone Thank you Mr Marin for your Excellence
Renita S | Overall ExperienceI explained that I had a issue with the management in the complex that I was moving to that I could not gain access to move my personal belongings to the apartment and, I was told to not worry about it that I can keep the truck till I can move into my apartment for another couple of hours, well I was charged anyways. And to add to this, this was my second time renting a truck and not having a working AC so it was extremely hot in the cabin. I expressed this and the employee checked it and stated yes, it’s very hot. Yet, I was charged! I want a full refund!
Barbara C | Overall ExperienceManager was extremely helpful. Thank you.
Dennis P | First ImpressionsMr. Martin was very pleasant and patient.
Teasha W | First ImpressionsAtención muy buena
Oleisy B | First ImpressionsGreat affordable rates, clean and easy to use facility, convenient timings and friendly staff
RAVINDRA M | Overall ExperienceStore manager was a very nice guy! And very helpful.
Arthur M | First ImpressionsI had a reservation with a conformation number for an drive up 10X10 unit and when I arrived my reservation was no good???!!!!
Mark K | First ImpressionsExcellent service and ease of use
RAVINDRA M | First ImpressionsDid NOT have the size unit I had reserved 2 weeks prior to move in date - rented it to someone else and only had smaller units available. Only one person working and getting any service took a very long time. He was nice, but not knowledgeable.
Scott W | First ImpressionsMuy buen servicio del agente
Maria I | First ImpressionsThe staff was professional
MARTIN G | First ImpressionsVery Clean storage, Friendly workers, Manager Daniel is PHENOMENAL but PRICES are tooooo High & when having 2 it adds up.... Thank You!
Samuel P | Overall ExperienceStaff hit my truck with door and put a dent and scratch. Would have been excellent otherwise.
Richard H | First ImpressionsMuy atentos sus trabajadores y profesionales, muy buena seguridad en el área.
MARIO Q | Overall ExperienceFue muy bueno buen trabajo de todos grasias todo bien cuidado y limpio
felix w | Overall ExperienceThe facility on Waters Avenue in Tampa is outstanding with one complaint. The areas where one would need to unload into the storage facility at the doors are jam packed with employee vehicles and U Haul trucks making unloading and moving into the storage unit a serious hassle. There is no reason that employees must park right at the doors.
Donna W | First ImpressionsVery nice great service
CHARLES L | First ImpressionsA great place to storage your belongings
RAFAEL R | Overall ExperienceGood location,nice staff.
Roberto G | First ImpressionsAmazing customer service Danny & his staff are the best My husband and I relocated from NY to FL The moving co and storage facility where our items were sent was HORRIBLE. The manager Danny & the staff at UHAUL really took care of us and made sure our items were protected and went above and beyond to accommodate us. If you ever move from out of state --use this facility. Super clean, Super friendly, Super helpful
SHAWNIQUE H | First ImpressionsEl personal muy profesional
MARIO Q | First ImpressionsThat price was different
Alberto S | First Impressionsall very well😃
Enmanuel R | First ImpressionsCame at 9:00 pm to get some items and access door did no open after I checked in. Called manager and could not leave message as voice mail was full access was supposed to be until 10:00 pm
Moises S | First ImpressionsEvery time!!!
Ronald G | First ImpressionsHad some problems processing payment on U Hauls end. Had to wait 2 hours to receive truck and hitch. We worked through it and had a good experience.
Harold R | First ImpressionsSame experience every time
Ronald G | Overall ExperienceMichael Reina was outstanding! Very courteous, professional and showed me how to log in and access my storage place. Very happy with this experience!
Carlos M | First ImpressionsParking during unload & loading most of the time was blocked with U-Haul trucks waiting to be rented. Need to keep the area free of all trucks * employee cars from the loading areas.
RIchard W | Overall ExperienceFrom the start it was bad. They asked if I wanted 24 hour access, I said yes. They never told me this was extra. They gave me the 4 digit code but not how to use it. We setup auto payments but they did it incorrectly. So 30 days later I was told I was late and that they were going to put a lien on my truck. This was your error. I reached out 5 times to talk to the GM, this was phone and email -to date no response. I was late because they didn’t setup auto pay correctly. The employee who set this up did not have the proper training and needed to get the help from the other employee. He toLd me I needed to purchase insurance from, the other agent heard and told him I couldn’t get insurance. Problem after problem with no GM willing to help.
Scott B | Overall ExperienceKeep up the good work. Thanks
Farrington J | Overall ExperienceRepresentative service was phenomenal. He explained the entire process in a simple format and his personality, attitude was awesome. We admired that. Thank you.
maitland j | First ImpressionsAwesome
Carmen P | Overall ExperienceGreat and fast service
Antonio J | First ImpressionsThe management here is horrific!!!!! I will not ever recommend this place to anyone no matter how good of a deal that is offered! PAINFUL!!!!
Paula D | Overall ExperienceGreat place for RV storage. The only ammenity I wish they had was an onsite dump station and water connection on property to fill tank.
Kamron L | Overall ExperienceHorrible
JARELLE G | Overall ExperienceVery courteous knowledgable service. We had pulled in from a very long move from Maine to Florida and there was no waiting and extremely helpful and welcoming staff.
Kristin L | Overall ExperienceAll went perfect and speedy.
Russell G | First Impressionsgreat cx service from you gentlemen pphelp me a front counter
tyrone d | First ImpressionsVery professional
Carmen P | First ImpressionsYankiel was a HUGE help.He is truly focused on supporting the customer and providing great service.
david k | Overall ExperienceGood
Robert A | Overall ExperienceDanny went above and beyond to help me he's an awesome manager. I'm glad that this is my store I've used it several times.
wendy k | First ImpressionsThe employees would always park by the entrance doors under the actual storage facility were customer should be able to park. Plus rental trucks are parked in front of storage units.
MORGAN B | Overall ExperienceGreat Service :)
Angel L | Overall ExperienceThanks.
Jaime Q | Overall ExperienceU-Haul and the Staff did a good work they gave me a free storage for one month. A good Truck that’s saved me a lot of gas and money also when Incidentally gets cut my arm they take care to me
Andres M | Overall ExperienceThe hours were never convenient for me because I work a 9 to 5 job. It was supposed to be climate controlled but when I checked the temperature gauge on the wall it was always above. Staff was nice.
pamela m | Overall ExperienceEverything went smooth
RIchard W | First ImpressionsGreat customer service
Amanda P | First ImpressionsExcellent
Lourdes v | Overall ExperienceThanks to U haul customer service because I rented a 10x15 and wen I went with all my stuff the storage was too small I went to the office and they gave me a 10x20 is was enough to download to fill it
Andres M | First ImpressionsEveryone was courteous and helpful I would recommend this place to anybody
Pedro C | Overall ExperienceGood persons
Ismael S | Overall Experiencegood attention
Ismael S | First ImpressionsTeam was hospitable, and soo enthusiastic! It was great working with a team that is organized, goal oriented and shows that they care for their business and are always willing to go above and beyond!
Tina F | Overall ExperienceBest storage facility i ever used! Extremely clean to the point you could eat food off the floor. Staff was friendly! I will definitely recommend this location to friends and family. Thank you!
Siip S | Overall ExperienceDaniel has the facility and service better than any storage facility any moving equipment company I ever used. I have used many. I am actually going going to miss them. Excellent
Pierre B | Overall ExperienceThe location is great & the staff is friendly once you finally get a hold of them, but trying to contact them about anything over the phone is impossible. You would need to go into the facility.
Sylvia H | Overall ExperienceThe general manager is amazing such a great help from the day I moved in until the day I moved out had answers for all my questions and accommodations.
Rosalie T | Overall ExperienceExcellent
Bismeiry L | Overall ExperienceI felt this was a very excellent well kept establishment. The staff was very friendly and helpful. I felt my things were absolutely safe. If I ever need storage in the future I will definitely return
Josephine J | Overall ExperienceGreat customer service and the associate was very knowledgeable in knowing what I needed.
Jessica G | First ImpressionsOk
negron w | First ImpressionsGreat experience. Very helpful.
Heather P | First ImpressionsAbc
Jaime S | Overall ExperienceService was awful waitied over an hour. My card was charged more then I was told would be charged. Definitely not a good experience would not recommend.
bret h | First ImpressionsMe gustaría que tuvieran en existencia cuartos de 8 pies de altura. Gracias.
Luis S | First ImpressionsNone
James D | Overall ExperienceThey rented out my RESERVED covered parking space, and just said OH WELL, SORRY ABOUT THAT.
Dennis S | First ImpressionsThank you for my storage needs in your facility
joshua m | Overall ExperienceThe staff was amazing, efficient and knowledgeable.
Rosalie T | First ImpressionsDanny & his coworkers @ this facility are a MILLION times more pleasant & efficient than anyone else I have dealt w/@ Uhaul. They have taken my absolutely miserable experience & made end much better.
teresa b | ReservationThe staff was always helpful, professional and with excellent customer service!
eloisa d | Overall ExperienceI paid $70 for a truck that needs power steering fluid, truck was shaky the entire time and I was not able to go over 50mph which made me extend my hours with the movers costing me an additional $100
Yamileth P | ReservationPeople are very friendly and professional Thanks for service
carlos r | ReservationThe staff was very helpful and professional with our U-Box,
Glenn E | Overall ExperienceProfessional and excellent customer service!
eloisa d | ReservationMichael was so helpful the entire time I had my storage unit there and honestly either he was the only one that knew how to do everything, or he just has a work ethic that is out of this world.
nicole p | Overall ExperienceGood service, good place to storage.
gladys c | Overall ExperienceI got a good service at this U-HAUL facility . Thanks.
Solomon D | Overall ExperienceThank you for keeping the place so clean
DENNIS C | Overall ExperienceThe staff was friendly and very helpful. I would recommend my friends and families to this storage facility
Audrey D | Overall ExperienceNothing further is needed.
Malory B | Overall ExperienceThank you!
melinda m | Overall ExperienceStaff was exceptional.
wilbert h | Overall ExperienceI would recommend storage access being later hours...closing at 7 pm. is inconvenient....only open to 8 pm. on Friday, unable to work & move items. Also climate control at 80 degrees + is too hot!
Susan F | Overall ExperienceThe storage unit was too little for the amount of money you charge. And the staff was not there when I need it to checkout, the cleaning lady have to find someone to help me and the guy was not friend
carla q | Overall ExperienceGreat staff!!!!
Lawrence P | Overall Experience