Customer did not leave a comment.Stephanie A.
Customer Reviews for U-Haul Moving & Storage at West Florissant
Florissant, MO 63033
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Barbara H.
Customer did not leave a comment.dwayne H.
Customer did not leave a comment.Denita H.
Customer did not leave a comment.karen K.
No need for any improvement, this location is the best experience I have ever had a U-HAUL. When I picked up the truck DeAndre helped me with everything. He was very kind, and he made sure all my needs were met. When I returned the truck I was helped again by DeAndre. I want you to know from a customer's perspective that DeAndre does everything with excellence and he treats your customers with honor. He was very polite, and very conscientious! He represents your company well! Sincerely, Aaron BernabeAaron B.
The employee male/ starts with a D he was amazing and the biggest sweet heart. Helped us not knowing to much but showing us how to do it! Amazing help !robin W.
Customer did not leave a comment.Elizabeth I. | First Impressions
I can't say u guys were awesomeSinclair S.
Customer did not leave a comment.BEVERLY B. | First Impressions
Customer did not leave a comment.margaret J.
Customer did not leave a comment.Jackie P. | Overall Experience
Customer did not leave a comment.Tracey W.
Customer did not leave a comment.MYESHA G.
Nothing, my experience was great!!!KIM P.
Customer did not leave a comment.Meghan O.
Customer did not leave a comment.Janis M. | First Impressions
The lady that helped me was friendly and definitely helped me during Rental process, however, because it was only her... She kept getting interrupted which was very difficult for the flow of the check out steps. With the rental van It was very dirty And the rubber mat was completely torn up, But she told me that they were selling it so they weren't concerned about the floor. I was moving mattresses though So it was really uncomfortable Putting them on the dirty floor.justine B.
Customer did not leave a comment.Gregory H. | Overall Experience
They were great!Karla M.
Customer did not leave a comment.Stacy P.
I feel like I was cheatedDenisha J.
Customer did not leave a comment.Kelly P.
Customer did not leave a comment.Oreal H.
Keep up the good work.Umarr G.
Customer did not leave a comment.haven h. | Overall Experience
Customer did not leave a comment.R Marine T.
Customer did not leave a comment.ANTHONY C.
I am never renting a uhaul again. If I can't get a reliable trailer that won't break on the road I will not rent from uhaul. Very poor experienceBarrett R.
Customer did not leave a comment.Shonda M.
The lady who helped me was friendly and professional. Unfortunately, the pick-up truck that I had was dirty (inside and out) and smelled like Marijuana. However, I would be willing to give this location another chance thanks to the good customer service I received.corey S.
Nothing really. The lady was very helpful. It was my first time. And she explain every answer I ask her. She was on point. And a great attitudedeborah W.
Customer did not leave a comment.Ethel B.
Very helpful and nice. Didn't like the pot smell in the parked car on the way in.Toni S.
Your online check in and out process is very inefficient and takes forever to navigate through. Hire a tech company to revamp that. It shouldn't be so tedious to do businessMalcolm W.
Customer did not leave a comment.dawnshay s. | First Impressions
I want to praise Ms. Ala for being such an awesome person and Manager. I worked with her at the Dunn Rd. in past rentals, and it’s great to see her hard work paid off and was recognized.Jennifer C. | Overall Experience
First vehicle stammered when you pressed accelerator. They tried to say it was only loose muffler and would go away when getting to highway speeds. I was travelling to Chicago; I did not want to risk that issue was more serious. they did eventually offer different vehicle, but why would you rent truck with an issue to long distance traveler. If issue was as simple as associate said, why didn't maintenance just tighten the muffler and provide customer confidence. Vehicle I took to Chicago was ok. Had to slam door to get it to seal properly.James M.
You guys are the absolute best!LC W. | First Impressions
Customer did not leave a comment.TAMMIE S. | Overall Experience
I got what I needed. However, the customer service was okay. And the truck had many scratches and dings that were not reflected in the old photos of the vehicle.Jo Lena J.
Customer did not leave a comment.Kimberly H.
Indoor storage access hours not good if you need to get in before 5:30pmTimothy P. | First Impressions
Customer did not leave a comment.rosalyn J. | Overall Experience
Customer did not leave a comment.marshon s. | First Impressions
One of the Best if not the BestBruce L. | First Impressions
Customer did not leave a comment.rosalyn J.
Customer did not leave a comment.Eldridge B.
Customer did not leave a comment.T'Nijah R.
Check in/out was extremely easy to do. Staff was exceptionally pleasant to work with.Amanda M.
Customer did not leave a comment.pamela H.
Customer did not leave a comment.Dwina J.
Customer did not leave a comment.Umarr G.
Same customer service was great and the facility was amazingMarkeita R.
Continue to be professionalKevin R.
Scheduled my rental online which was very easy and convenient. The entire process was very smooth.Traci B.
Customer did not leave a comment.earl l. | First Impressions
The only thing is that the attendant didn't close out my storage that day although I told him we had moved out. I had to call back today and have it closed and get a receipt for the storage and truck rental.NICOLE W.
Stay focusesUmarr G.
Staff was friendlyLACONTA B.
Customer did not leave a comment.Madison D.
The service was truly friendly and accommodating. Easy transaction from beginning to end. Thanks to DeAndre.ERIC W.
Customer did not leave a comment.WILZETTA B. | Overall Experience
Customer did not leave a comment.heike J.
These guys are the best! Any and all of my moving needs will go through this location!eric S.
Truck was dirty insideLamont A.
Customer did not leave a comment.Andre H.
Customer service was HORRIBLE!! the associates clearly did not want to be at work. Very un knowledgeable about the storage space. All together bad experience, from inside that location.Trayonna B.
Customer did not leave a comment.Kathy G.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.FRANKLIN W.
Nothing my experience was great... thank youGeorge M.
Everything was superb. The staff was friendly and informative about the facility and the surrounding area. Thank you for the great service.Dontrell F. | First Impressions
Customer did not leave a comment.Marcetta W.
Customer did not leave a comment.Verbena B. | Overall Experience
Customer did not leave a comment.NICOLE S.
Everything have been great thank youJermaine t. | Overall Experience
This location is still being set up so processing took a little long but not bad being a new location and all once everything is up and running I believe it would be smoother but is a really good location with lots of options and enjoyed the service. Really cool staff.Maurice D.
Customer did not leave a comment.ANGELLA B.
Customer did not leave a comment.MARRIONA B. | Overall Experience
Movers booked via U-Haul did not show-up or call! This created a very tumultuous experience.Jennifer J.
I would use this location anytime an I would tell everyone about how good of service I had with yall......
Customer did not leave a comment.pierre h. | First Impressions
The customer service was very nice and professional. The only thing I didn’t like is how you can’t pull vehicle up to the storage unit. It’s a real inconvenience having to load your items on a cart and take to the unit. I like the old method having the storage units outside and just pull up to the uniterika s. | First Impressions
Very accomodating.Felicia B.
Nothing to improve, it was Great customer serviceChristopher D.
Customer did not leave a comment.Jazmine A.
Ala, DeAndre & the rest of her team have been fantastic to work with during a trying time for me, the deaths of both parents and dealing with their household 200 miles away. thank you!!Lisa L.
Mr. DeAndre in particular was exceptionally outstanding. The customer service alone made me comfortable and confident in returning as a devout customer. I will share my experience and return. Thank you.brenda P. | First Impressions
It was extremely hot in the location. It had no air conditioning.Bernice R.
Aka O Neal is a great manager I recommend ppl to the U Haul Excellent work!!Paul C.
This was my second rental in 1 month. The first time the truck had been involved in a fender bender and my time was pushed back and had 1/4 tank of gas. 2nd rental which was yesterday. Again my pick up time was moved to 10:30 am. When I arrived the truck wasn't ready. The General manager said the truck would be cleaned. When I approached the truck to check conditions before leaving the lot I found the truck to be very dirty and dusty as if previous renter had a dog that had been inside with dog hair, dirt and muddy paw prints all over the seats, both driver and passenger seats and none of the hard surfaces like dashboard inside doors or windows had been wiped down and disinfected. I asked the representative if he could go over the vehicle with some sort of liquid cleaner like sanitizing wipes. He stated he did. The general manager said they had no other pick up trucks available and no one to thoroughly clean the truck before I took it out which resulted in me asking for plastic bags to place over the dirty seats. Since this is my second experience with this location and won't be returning. I have used U-Haul many times for landscaping projects and have never had these issues.Connie J.
Workers were professional and courteous!Grace S.
The service was really terrible.Shakeeva M.
Customer did not leave a comment.LAMARR H. | First Impressions
The price was unacceptableMonica H. | Overall Experience
Nothing !Walter C.
VISUAL walk around BEFORE releasing vehiclebettie W.
The only problem was: the length of the hallways. My bad knew was talking to me. LOL! Other than that I 💕 loved it.ALBERT S. | Overall Experience
Customer did not leave a comment.James E.
Customer did not leave a comment.Ronald S.
Everyone is do nice and helpfulCindy N.
Customer did not leave a comment.Melonie R.
Keep up the great work.LACHELLE B. | Overall Experience
Everyone was very helpful and kind.MONICA W. | Overall Experience
Customer did not leave a comment.Lamena W.
I am just happy U-Haul had space,and it was clean and tidySarita J. | Overall Experience
Ala is great! She is very understanding and helped us more than once to not lose our storage. I will definitely use the services at west Florissant uhaul again.Christina A. | Overall Experience
Customer did not leave a comment.Virginia C.
The truck was not operating properly and when I told the representative I was told and I quote well our vehicles usually don't have this problem as if I could have been exaggerating. Was told I could only rent it out for for 7 hours have never been told that and I had to pay an additional rental fee to keep until the next day also was told the truck was due back because it has been reserved for next day which I had already reported that it was operating poorly so I suppose they was going to ignore my complaint which makes me think they ignored any complaint that had been reported on the vehicle I rented. I need to be contact by a representative about this experience cause I don't believe this is good customer service and I think I was over chargedDenita S.
Customer did not leave a comment.Kimberley S.
Customer did not leave a comment.Marissa F.
Fix the passenger side door and also the truck has some type of hesitation/gyrating problem while on the highway. Very scary feeling as if the truck was going to give out.Erica S.
Store manager has always been rude.Tiffany B. | Overall Experience
Neped Better customer service....more informative to their customersTerry E.
Customer did not leave a comment.Kayandra M. | Overall Experience
Service excellent as always. I'm a returning and regular customer.BENNIE W.
Customer did not leave a comment.diana C.
If ever I need storage space again, I will definitely choose U-haul!tracy e. | Overall Experience
Customer did not leave a comment.Tracy E.
They always have great costumer service.ADRIANNE S.
Nothing. Everything went very smoothly. Will use again.Dawn F.
Customer did not leave a comment.ALBERT S. | Online Move In
He was super friendly, smiling , informative and suggestive, staff like this is the reason I keep coming backShawn W.
Customer did not leave a comment.Endia G.
Customer did not leave a comment.Chassadie S.
The manager and staff are always professional and courteous.greg S.
Your hospitality is real nice so keep it that way you are keep serving really good thank youBrenda B.
Customer did not leave a comment.Josie R.
Customer did not leave a comment.LATOYA H. | Online Move In
Customer did not leave a comment.joloanda p. | First Impressions
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.rosalyn J.
Customer did not leave a comment.Clement H.
Customer did not leave a comment.paula h. | First Impressions
Customer did not leave a comment.JESSICA S. | Overall Experience
Customer did not leave a comment.tara g. | Overall Experience
Customer did not leave a comment.Anisica S. | Overall Experience
Customer did not leave a comment.Marnie G. | Overall Experience
Customer did not leave a comment.LaShanda A. | First Impressions
The GM of this store was phenomenal from beginning to end. The facility is clean with plenty of carts to use to help load/unload items.Daniel K. | Overall Experience
Customer did not leave a comment.Bethany F. | First Impressions
Customer did not leave a comment.Sharee T. | Overall Experience
Customer did not leave a comment.Michael H. | Overall Experience
THE LOCK CODE NEVER WORKS FOR ME TO GET INSIDEAnisica S. | First Impressions
Customer did not leave a comment.augustine m. | First Impressions
I would recommend U-Haul to anyone looking for this type of service!!!allan d. | Overall Experience
I would recommend U-Haul to everyone. It's convenient and the service is easy to process!!!allan d. | First Impressions
KEEP UP THE GOOD WORKtwana b. | First Impressions
I've had great experiences with U-haul,very understanding when you communicate with them keep your phone numbers accurate answer your phone and state your issue,mean what you say try and stick to what agreement you make I know things may come up financially communicate is the key 🔑 it will help..Joyce W. | First Impressions
Staff was great and helpful. Building was clean inside and out.NATHANIEL R. | First Impressions
Very nice staff very pleased with the attitude Yes I would recommend your business 😊Catherine G. | First Impressions
Customer did not leave a comment.Jeremy C. | First Impressions
Best place to go and Great stafflacreisha m. | First Impressions
Customer did not leave a comment.Kayandra M. | First Impressions
I’m highly disappointed with the staff member on duty Tuesday evening of 2/21/23 around 6:30pm. I made reservation hold online and didn’t accept the company insurance. Upon completion it asked that I provide my renters insurance information when I come in. I came to store with it on this night, b/c I wouldn’t be present or available Wednesday morning 2/23 when mover was bringing my items. He also took 2 IDs along with Insurance. Wednesday morning I being disturbed by numerous calls saying I don’t have a reservation and this a Store Manager. Extremely illiterate employee and waste of time and gas, trying to be proactive.Jennifer C. | First Impressions
No comments..CATHERINE B. | First Impressions
Customer did not leave a comment.osha P. | Overall Experience
Customer did not leave a comment.Jamasha H. | First Impressions
Customer did not leave a comment.Altamese H. | Overall Experience
None Great service!!Paul C. | Overall Experience
Keep Up The Good WorkCHARLOTTE G. | First Impressions
Customer did not leave a comment.Quiana L. | Overall Experience
I had an issue with my unit's lock being removed and a new lock being placed. I was not notified about this, and when it came time to retrieve items, I was not able to do so. I had paid for a mover to move my items that day and was unable to retrieve my items because I was told that I would have to pay for a locksmith. This was a very stressful ordeal for me. I ended up speaking to a manager, and ultimately, Uhaul did cut off the lock which I am grateful for. But unfortunately, I would not recommend this location to others.Kacie L. | Overall Experience
Customer did not leave a comment.NATHANIEL H. | Overall Experience
Customer did not leave a comment.Reginald J. | Overall Experience
Every interaction with the staff and facility was professional and pleasant. Every staff member had a moment to go above and beyond to assist meTina W. | Overall Experience
Customer did not leave a comment.Porshia E. | Online Move In
Customer did not leave a comment.Tyrone F. | Overall Experience
Customer did not leave a comment.SCARLETT M. | Overall Experience
Customer did not leave a comment.KIMBERLY L. | First Impressions
Customer did not leave a comment.Connie W. | Overall Experience
Customer did not leave a comment.larissa D. | First Impressions
Customer did not leave a comment.Tishida J. | Online Move In
This location is exceptional! The manager and staff are extremely kind, efficient and very professional. Even when the manager isn't there the staff is so very knowledgeable and helpful!April J. | Overall Experience
They even provided a good lock for the door.David F. | Overall Experience
None great servicePaul C. | First Impressions
Customer did not leave a comment.BRITTANY H. | Overall Experience
Customer did not leave a comment.Sarah O. | Overall Experience
Customer did not leave a comment.KENNETH S. | Overall Experience
Customer did not leave a comment.Steven R. | Overall Experience
Customer did not leave a comment.Alice L. | Overall Experience
The staff where very professional and the customer service is great. I really like Ala O'Neal she is wonderful and seems to be a great supervisor.MONICA W. | First Impressions
Though the prices are a bit high, I'm pretty satisfied with U-Haul. I did keep having problems with the truck doors though. The passenger door kept popping looseDavid F. | First Impressions
Customer did not leave a comment.April J. | First Impressions
Just need longer hours to access storage units At least midnight or 24hr access. Overall everything else was great!!!Nicole K. | Overall Experience
Customer did not leave a comment.Cynthia L. | Overall Experience
Customer did not leave a comment.Cynthia L. | First Impressions
Customer did not leave a comment.DONOVEN D. | Overall Experience
Customer did not leave a comment.Crystal W. | Overall Experience
Customer did not leave a comment.CYNTHIA G. | Overall Experience
Customer did not leave a comment.JESSIE L. | Overall Experience
The services I received was very nice. Thank you.Loleitta S. | Overall Experience
Customer did not leave a comment.randall t. | Overall Experience
Just what I needed will return soon!Dewayne M. | Overall Experience
Customer did not leave a comment.Henrietta P. | Overall Experience
Customer did not leave a comment.damien t. | Overall Experience
Customer did not leave a comment.Mauriece W. | First Impressions
Customer did not leave a comment.Tanya M. | Overall Experience
Brinda un buen servicio a los clientesCarlos r. | Overall Experience
Customer did not leave a comment.Markisa O. | Online Move In
Customer did not leave a comment.kiera h. | Overall Experience
The young lady with the locs . I can’t remember her name . She always have great customer service very polite . Every time I come to this location. She goes the extra mile to make sure we are receiving great customer service!!KEESHA T. | Overall Experience
If you end your contract early a refund should be issued for the time not being usedSHARIA P. | Overall Experience
They gave away my reserved big unit. I asked them to cancel the other one. She states ther was not another account in which it was. I ddt find out until I got the email for a payment.Timeca A. | Overall Experience
Customer did not leave a comment.Jermaine t. | First Impressions