Customer Reviews for U-Haul Moving & Storage at West Florissant

906 reviews

11219 W Florissant Ave   Florissant, MO 63033

(314) 266-1788

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(314) 266-1788

11219 W Florissant Ave
Florissant, MO 63033

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good experience

Michael C 
Rating:
5.0

Customer did not leave a comment.

Antwan M 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C 
Rating:
5.0

Customer did not leave a comment.

michaela S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Giovanna K 
Rating:
5.0

Customer did not leave a comment.

vicki f 
Rating:
5.0

Customer did not leave a comment.

jackie r 
Rating:
5.0

Customer did not leave a comment.

camren h 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Wonderful place

TERRY B 
Rating:
5.0

Nothing - Entire staff was extremely friendly; rental, checkout and hookup process was very efficient - overall excellent service!

DARRYL K 
Rating:
5.0

Customer did not leave a comment.

Christina D  |  Overall Experience 
Rating:
5.0

Everything is great

Kendric C 
Rating:
4.0

Great and Convenient

James L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LISA B  |  First Impressions 
Rating:
5.0

More vehicle availability

dwayne b 
Rating:
5.0

Customer did not leave a comment.

Daniel T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale S 
Rating:
3.0

Customer did not leave a comment.

donetta c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael s 
Rating:
5.0

Customer did not leave a comment.

Vincel C 
Rating:
5.0

Make sure that the vehicle has been serviced for safety purposes

dornrce m 
Rating:
5.0

Customer did not leave a comment.

Amber M 
Rating:
5.0

Give Mrs O’Neal and her crew a Raise!!

JEREMIAH F 
Rating:
5.0

Keep the good work up!

Dwight J 
Rating:
5.0

Customer did not leave a comment.

deja i  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jimmy W 
Rating:
5.0

Customer did not leave a comment.

De'Lycia D 
Rating:
2.0

Give receipt of your rental charges or text a receipt when rental is complete, I didn't get either but was told I would get a text but never did!

Michael C 
Rating:
5.0

I had a great experience with u haul

GLORIA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
3.0

Make you the debit card machine is reading and working correctly. My card was declined five times with this machine and my back verified funds were available in my account. I wasted 45 minutes trying to get my truck. At time was because the card reader wasn’t working properly!!!

Mechalle S 
Rating:
3.0

The transmission wasn't changing gears correctly, it burns fuel and it needs a front end alignment. Then I was forced to use the app to extend my need for the truck. Then u get a call saying that I needed to turn the truck in. So the app wasn't working. And they still charge me for Mike's I shouldn't have got charged for.

Mark B 
Rating:
5.0

Staff was very helpful and they got me in and out in under 10min. They didn't have the pickup truck I needed but their customer service made up for it.

Mario R 
Rating:
3.0

Customer did not leave a comment.

marquetta d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April J  |  First Impressions 
Rating:
5.0

Have some more deals

Roxanne W 
Rating:
5.0

Customer did not leave a comment.

Dennis K 
Rating:
3.0

Make sure equipment is safe to drive. The truck I has made an awful noise while I was driving. I was scared it would stop on me. The guy who waited on me was very nice.

Michele A 
Rating:
5.0

Sheldon and Ala O’Neal were great!!! They’re the best

Paul C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leteisha d 
Rating:
5.0

Customer did not leave a comment.

Lifrage L 
Rating:
5.0

Nice staff and clean facilities

Daron T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Glynis L  |  Overall Experience 
Rating:
5.0

The staff was great 👍

charles d  |  Overall Experience 
Rating:
4.0

Greet each customer when they enter the store. Acknowledge their presence and ask them to wait if you're with another customer or on the phone with one.

trena b 
Rating:
4.0

The time of the storage could be a little later

CHENELLE W 
Rating:
4.0

Everything was great from the representative to the truck rental and drive and the return was a smooth process as well 👍

lisa p 
Rating:
5.0

Great service

Beverly C 
Rating:
5.0

Customer did not leave a comment.

Eltoreon H 
Rating:
4.0

Customer did not leave a comment.

Katie B 
Rating:
5.0

Wonderful people

SHIRLEY T  |  First Impressions 
Rating:
5.0

Rented truck for my stepson to move to new apartment--thank you Ala(General Manager)and crew for taking care of us with great service.

Lawrence M 
Rating:
5.0

Customer did not leave a comment.

Teri K 
Rating:
5.0

Customer did not leave a comment.

Christina D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH F 
Rating:
5.0

Customer did not leave a comment.

sierra l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie B 
Rating:
4.0

Great customer service by both youngmen.

Carol M 
Rating:
5.0

Customer did not leave a comment.

Henry J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sierra l 
Rating:
5.0

The staff was extremely helpful!

Yolanda P 
Rating:
4.0

Service was great, no complaints here. Thanks Uhaul 😉

Chad H 
Rating:
5.0

At the close of my storage rental the representative handing my account was completely excellent she went above and beyond to insure my ending experience was the best that it could be kodos to this young lady. Marilyn Cork

mariyln c  |  Overall Experience 
Rating:
3.0

They need to redo the bathrooms they are tryflin. They need to deep clean sanitized.

Ebony B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONALD s 
Rating:
3.0

The location is great. I don't like being charged for a basic dolly. The pickup truck ran and drove great but the basic cleaning of this vehicle prior to the next customer was not performed... to me shows the lack of customer value.

Vickie F 
Rating:
5.0

N/A

Dewayna B 
Rating:
3.0

The customer service representative was courteous, professional, and had the willingness to assist attitude. However, the vehicles I have rented had some issues. The recent vehicle steering wheel shook, the truck kept jerking, it seemed clean until you lift up the middle seat (it had dog hair all matted in the seat, and the brakes need to be replaced.

Trentiss S 
Rating:
5.0

Customer did not leave a comment.

Theresa m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Taija D 
Rating:
4.0

Everything went well!

patrica h 
Rating:
5.0

The gentleman that waited on me was Awesome. Great customer service and very nice. I can't remember his name right off, but it should be on my form. Thank You

Charles G 
Rating:
3.0

Customer did not leave a comment.

Charlotte W 
Rating:
5.0

Friendly nice

Robert S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

BARBARA C 
Rating:
1.0

Customer service horrible!! Truck was raggedy it would barely go! Got charged more for miles I didn’t go! Never had this problem at other locations! Will not use ever again

tyleshia g 
Rating:
5.0

I’m a repeat customer, location is very close, hours perfect, vehicles and location very clean and organized, price SUPER AFFORDABLE.. will definitely use this location in the very near future and recommend to all my friends and family..

ebony w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ratsel L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina C 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
1.0

Lady with the mole is rude and they Don't explain the bill well

linnie w 
Rating:
4.0

Customer did not leave a comment.

Tyree C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stanley H 
Rating:
1.0

Customer did not leave a comment.

Maria W 
Rating:
3.0

Customer did not leave a comment.

Diana A  |  Online Move In 
Rating:
5.0

Would do it again

WAYNE J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Julio F 
Rating:
4.0

Customer did not leave a comment.

Andre M 
Rating:
5.0

👍🏾

Jammian W 
Rating:
5.0

Customer did not leave a comment.

Nedra S  |  First Impressions 
Rating:
5.0

Extremely helpful.

Darrell P 
Rating:
5.0

Customer did not leave a comment.

Patricia J 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
5.0

This is the only location I rent from. The staff is always professional and courteous. You never have to wait a long time because they are so fast and know their job very well. Please keep up the good work.

gregory s 
Rating:
5.0

Customer did not leave a comment.

Angela B 
Rating:
5.0

Don't change anything, keep being professional and courteous.

gregory s 
Rating:
5.0

Wonderful great

TERRY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Torshawna G  |  Online Move In 
Rating:
4.0

Love the unit and getting a truck rental just don’t like that the storage unit isn’t 24 hours

dayjah t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda F 
Rating:
5.0

Customer did not leave a comment.

Coleen A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wesley M 
Rating:
5.0

Customer did not leave a comment.

melvina g 
Rating:
5.0

Customer did not leave a comment.

Glynis L  |  Online Move In 
Rating:
5.0

Continue what you are doing. Very professional and courteous staff.

gregory s 
Rating:
4.0

I found the staff very personable and knowledgeable. The facility was clean, and they had carts available to help me to move my things without having to carry them individually. The rental rates for the truck and storage were affordable. I would like to thank the staff for making my moving experience so pleasant!

Joan C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Micheal J 
Rating:
5.0

Customer did not leave a comment.

Nichelle S 
Rating:
5.0

It was Great

Tamara C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marketter R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy P 
Rating:
3.0

I was almost hit by a bullet me and my child had to duck down behind metal trailer to keep from being hit by gun fire in the shopping center wrostt experience of .y life

Latonya M 
Rating:
5.0

Customer did not leave a comment.

Wesley M 
Rating:
5.0

Customer did not leave a comment.

Marketter R 
Rating:
1.0

Customer did not leave a comment.

DONALD L 
Rating:
5.0

Customer did not leave a comment.

Dwayne R 
Rating:
3.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

Jamal H 
Rating:
3.0

Thanks

Elvira L  |  Overall Experience 
Rating:
1.0

The Caucasian guy with the tattoo on his chin and neck was very unprofessional with a African American potential customer to where she was in tears. I almost stepped in but I needed a rental truck. He criticized her to a coworker in my presence then proceeded to criticize her when she came in the store minutes later. I will NEVER use this location again. If sure the Florissant location manager approves of this behavior as the culture of that store because the employee proceeded to tell the customer to " call my manager and leave my store or ill call the police". He gave me racist vibes

Bryant P 
Rating:
5.0

I received excellent customer service upon my arrival to pick up the truck as well as when I returned to drop off the truck.

Lisa T 
Rating:
5.0

Customer did not leave a comment.

CHARLES E 
Rating:
5.0

Customer did not leave a comment.

Edward Y 
Rating:
5.0

Customer did not leave a comment.

Ashley W 
Rating:
4.0

Customer did not leave a comment.

tosha e 
Rating:
3.0

Truck was dirty in the inside

Stacy P 
Rating:
5.0

Everything was fine

wanda h 
Rating:
5.0

Customer did not leave a comment.

Mable H 
Rating:
5.0

Customer did not leave a comment.

Christeena M 
Rating:
4.0

Customer did not leave a comment.

william p 
Rating:
5.0

Everything. Was good

Michelle C 
Rating:
4.0

Customer did not leave a comment.

Marquale R 
Rating:
5.0

N/A

barbara b  |  First Impressions 
Rating:
5.0

The works were kind and provided knowledge information every time we rent from the organization .

KENNETH S  |  Overall Experience 
Rating:
5.0

The manager was wonderful and she went over everything with me. She made the process easy and quickly. Thanks

barbara b 
Rating:
5.0

Great service

ERNEST H 
Rating:
1.0

Customer did not leave a comment.

jim h 
Rating:
5.0

The young man that assist me was very professional, friendly & informative! Great customer service skills.

JESSE W  |  First Impressions 
Rating:
5.0

I was satisfied being there for long time thank you

PEGGY M  |  Overall Experience 
Rating:
5.0

Excellent staff, would recommend to anyone!

kaycee w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERRILYN F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek V  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charlie P  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lawrence C  |  Overall Experience 
Rating:
5.0

The General manager is so amazing at what she does!! Very helpful 👌 and really helped us get a storage unit ❤️ Highly recommend

Dominique N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mavis I  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Venita W  |  Overall Experience 
Rating:
1.0

The employee that helped me with my reservation at the office was so polite and professional. He is such an asset to your company! This is what makes me keep coming back or recommending a business to others.

vivian w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Markeita R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHEL R  |  First Impressions 
Rating:
5.0

Keep up the great work

YVETTE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathaniel W  |  First Impressions 
Rating:
5.0

Going through a rough time right now so I was extremely stressed and nervous. The guy at the front desk was so understanding, patient and polite. He understood the situation and made us feel more comfortable. I really appreciate that he was honest and asked questions when needed.

Brittani T  |  First Impressions 
Rating:
5.0

Alah is the greatest!!!🤗🤗

amber j  |  Overall Experience 
Rating:
4.0

Good manager!

loretta t  |  First Impressions 
Rating:
5.0

I will return again if necessary!!!!!

Kimberly H  |  Overall Experience 
Rating:
5.0

Iam very thankful to the Uhaul Staff, They were very helpful to me during my troubling times. When I had problems paying my bill… They were very helpful and understanding with me, Thank you very much..!!!🙏❤️

CATHERINE B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

earl l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alexis S  |  Overall Experience 
Rating:
5.0

The staff at the West Florissant location were always so helpful in answering any questions I had. The facilities are keep clean and I loved how secure they were. I'm very pleased at my experience of renting from them!

Tiffany R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devin S  |  Overall Experience 
Rating:
1.0

That thing to small it definitely doesn't fit no one two rooms to small had to stuff my things in there

Kimberly N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rickey M  |  Overall Experience 
Rating:
5.0

Great customer service all around

Anthony W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Storree F  |  Overall Experience 
Rating:
4.0

Nope

Carolyn B  |  First Impressions 
Rating:
3.0

Storage hours should be longer

dayjah t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shannon m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth P  |  First Impressions 
Rating:
5.0

My experience with this particular location has been the best of any other company I have used. The staff is wonderful; courteous, attentive, engaging and very accommodating . This facility is in good hands with the manager over these staff members. I look forward to utilizing this facility whenever I need moving an$ storage services in the future. J F Y

Jo A  |  First Impressions 
Rating:
5.0

Keep doing a fantastic job guys

shannon m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaimeka W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lawrence H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth I  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BEVERLY B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janis M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

haven h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawnshay s  |  First Impressions 
Rating:
5.0

I want to praise Ms. Ala for being such an awesome person and Manager. I worked with her at the Dunn Rd. in past rentals, and it’s great to see her hard work paid off and was recognized.

Jennifer C  |  Overall Experience 
Rating:
5.0

You guys are the absolute best!

LC W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMIE S  |  Overall Experience 
Rating:
2.0

Indoor storage access hours not good if you need to get in before 5:30pm

Timothy P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosalyn J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marshon s  |  First Impressions 
Rating:
5.0

One of the Best if not the Best

Bruce L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

earl l  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WILZETTA B  |  Overall Experience 
Rating:
5.0

Everything was superb. The staff was friendly and informative about the facility and the surrounding area. Thank you for the great service.

Dontrell F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Verbena B  |  Overall Experience 
Rating:
5.0

Everything have been great thank you

Jermaine t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARRIONA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pierre h  |  First Impressions 
Rating:
3.0

The customer service was very nice and professional. The only thing I didn’t like is how you can’t pull vehicle up to the storage unit. It’s a real inconvenience having to load your items on a cart and take to the unit. I like the old method having the storage units outside and just pull up to the unit

erika s  |  First Impressions 
Rating:
5.0

Mr. DeAndre in particular was exceptionally outstanding. The customer service alone made me comfortable and confident in returning as a devout customer. I will share my experience and return. Thank you.

brenda P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAMARR H  |  First Impressions 
Rating:
3.0

The price was unacceptable

Monica H  |  Overall Experience 
Rating:
5.0

The only problem was: the length of the hallways. My bad knew was talking to me. LOL! Other than that I 💕 loved it.

ALBERT S  |  Overall Experience 
Rating:
5.0

Keep up the great work.

LACHELLE B  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and kind.

MONICA W  |  Overall Experience 
Rating:
4.0

I am just happy U-Haul had space,and it was clean and tidy

Sarita J  |  Overall Experience 
Rating:
5.0

Ala is great! She is very understanding and helped us more than once to not lose our storage. I will definitely use the services at west Florissant uhaul again.

Christina A  |  Overall Experience 
Rating:
3.0

Store manager has always been rude.

Tiffany B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayandra M  |  Overall Experience 
Rating:
5.0

If ever I need storage space again, I will definitely choose U-haul!

tracy e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LATOYA H  |  Online Move In