Customer Reviews for U-Haul Moving & Storage at West Craig Rd

9,611 comentarios

160 W Craig Rd   North Las Vegas, NV 89032
(Commerce St)

(702) 642-0319

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(702) 642-0319

160 W Craig Rd
North Las Vegas, NV 89032
(Commerce St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
5.0

Great customer service, very polite attentive employees. Great experience.

SHERRIE M. 
Clasificación:
5.0

Quick Easy Explains step by step process We rented a moving truck last year, this experience was top notch compared to a year ago. It gets you in and out so you can spend more time moving into your new place. We will be back if need to and highly recommend U-haul The crew was amazing at this location. Please reward them for their hard work.

Justin M. 
Clasificación:
2.0

Learn to be polite to customers. I reserved a 26' truck and had to take a 20' truck. Resulted in having to leave goods behind. Personally that worked in lot we're rude there.

Gary S. 
Clasificación:
5.0

very prompt and professional...easy return

Lawrence L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONNELL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jana J. 
Clasificación:
5.0

Kaylen helped me immediately at the counter. She was professional and friendly. The staff in the maintenance area immediately gave me my blankets. Byron received the truck politely and efficiently! This staff is always prompt and kind! They are excellent!

Charles H. 
Clasificación:
1.0

When your boogie AF employee starts arguing over a gallon of fuel in my favor (barely over half), instead stormed out because she had to hang up her personal cell phone arguing with paperwork right in front of her showing it was 1/2 tank at rental... IDK, but god damn! Girl confused over $6? We only drove 40 miles!?

Steven S. 
Clasificación:
4.0

The trailer was dirty but on the outside and didn't effect the rental.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KUM JA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina M. 
Clasificación:
1.0

There was a hole in the sidewall of the left driver's side outside tire. It caused a slow leak. That was discovered many hours into the trip. Roadside Assistance was very timely. Windshield wipers didn't work. That's a safety issue. That wasn't discovered until hours after the trip began. Lost many hours due to taking it to a U-Haul service center in Sparks, Nevada. They couldn't diagnose the problem, so they sent me to an independent mechanic shop. It turned out only to be a missing fuse. That's a very poor indication of the quality of service and safety at that pick- up location.

James O. 
Clasificación:
5.0

Everyone was very nice

Patricia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

Pulled right in to return rep came out and check us out in less than 5 mins. it was so smooth

Pedro R. 
Clasificación:
1.0

I feel betrayed and robbed by your employees.

Alexandrea T. 
Clasificación:
4.0

Management ( Matt) was excellent. Solved my issue immediately and professionally.

Priscilla D. 
Clasificación:
5.0

El cliente no dejó un comentario.

guwyne B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charity J. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole M. 
Clasificación:
5.0

Excellent staff. Very helpful.

matthew c.  |  Overall Experience 
Clasificación:
5.0

Since I rent quite often, I can tell you there isn't anything I can think of to improve this experience in the future. The process was flawless and the equipment performed beautifully.

Richard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse S. 
Clasificación:
5.0

Everything went well it was great the only thing I can complain about is getting a hold of that customer care service phone line I'd rather talk to you at the business in person

roxanne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

natali A. 
Clasificación:
5.0

Very dependable/reliable

Daniel L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sherrionta H. 
Clasificación:
5.0

Everyone there was polite and very helpful. We were in and out with our trailer very quickly.

David C. 
Clasificación:
5.0

Truck and storage rental was very convenient. The access to the storage was the best. I highly recommend Uhaul over the other company's because of the price, courteous staff, and their trucks. Man, do the perform on the road. Thank you. 殺

Cheryl C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittney P.  |  Overall Experience 
Clasificación:
5.0

The window rubber was not attached well on driver side. You don't notice it until you roll down window then when rolling back up.

JOHN N. 
Clasificación:
5.0

Great experience every time.

Zerita G. 
Clasificación:
5.0

Everything was simple in picking up the truck and returning it also! Your staff took the time to answer all our questions too!

Michael F. 
Clasificación:
4.0

They did not have the truck I had rented and they gave me a smaller one. The one they gave me the door wasn't working so they had to give me another one. I saw when I did the application my truck should be guaranteed or I can get $50 and the staff didn't say anything about it. First time this happens and it was an inconvenience for our moving.

William R. 
Clasificación:
5.0

Best overall experience. They went above and beyond for me. When I got there they were all sold out of the dollies and the representatives that were working the two gentlemen behind the desk went out of their way to find me one by looking in all the trucks

Audra I. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARDO B A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lester H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
4.0

Vehicle's information being used should match exactly what's on being rented. The truck that we rented is not the same truck on the picture provided to us, but the plate number was the same.

Tim G. 
Clasificación:
5.0

I have rented before this is the most organized location I have been to.

Denae K. 
Clasificación:
5.0

The staff was quick and efficient. Customer service was quick to offer reasonable solutions due to the shortage of trucks, and was able to fulfill my needs.. The staff was quick and efficient during the return. I really like the use of automation to help guarantee the state of the vehicles. No complaints.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trent P. 
Clasificación:
1.0

The Hispanic employee a young lady with long hair and glasses was very rude and wanted to cause an verbal fight with me!! Horrible service!! She should be fired!!

Warren K. 
Clasificación:
3.0

The people were nice, especially Patricia. Angela was helpful in providing some refund due to our trailer breaking down in Mississippi. I don't think any individual location is the problem but the overall way U-haul operates. We ended up losing over a day of travel as a result of our issue and the reasoning we got from dispatchers was because it was a holiday. That is a poor excuse for a company that advertises 24/7 365 availability. I would suggest the operations department in Corporate U-haul work on developing SOPs for situations like mine.

Amanda S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Annette C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elvin J. 
Clasificación:
1.0

This location is a mess and not having a reservation only line to take those customers first is something Uhaul should extremely consider!! It doesn't mean that employee twiddle their thumbs while they wait for another res customer in the meantime they would help a walkin but a res should never have to wait! Also having to drive 20 extra miles completely on the other side of town which cost probably $15 extra in gas and a hour and half of my time because of poor service and then the tank was not at half which was an extra $15 and the gentleman servicing the incoming trucks said just to take a picture and said that should not have been checked in at half and to tell drop off location which I did and David was great but someone else must have ended up checking it in and charged me $16.50 for gas

JAMES V. 
Clasificación:
4.0

The cc equipment was not working, so the clerk did the transaction on what looked like her personal phone. Not very comfortable with that but I trust the uhaul will take care of any issues that may arise from it.

Herminia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE D. 
Clasificación:
4.0

Our dolly was missing in the truck. Make sure someone checks it before we drive away. Otherwise great service.

SheilaCohen V. 
Clasificación:
5.0

I had the pleasure to deal with the GM she was friendly helpful and pleasant in every way ! Give her a raise whatever she makes isn't enough !! Center was clean equipment lot signs up in windows very different then 711/714 lots at centers !!

Steven Y. 
Clasificación:
4.0

I sent same gas in but was charge 18 more dollars why

MICHAEL T. 
Clasificación:
5.0

Friendly, and awesome people.

Anthony G. 
Clasificación:
5.0

My favorite store

MAURICIO P. 
Clasificación:
5.0

They where polite and willing to help. The gas had been taken out on several trucks and they where out of gas.

Patric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

The general manager was amazing. I was very grateful for her help and assistance.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
5.0

Quick return. Staff was nice. They took the trailer off fast and it only took me 5 minutes to finish checking me in.

ALLEN J. 
Clasificación:
5.0

Thank you for all your help!

Roberto A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Delvon J. 
Clasificación:
5.0

I reserved a 26' truck almost 4 weeks early, only to be called and told 2 days before that you didn't have any and the 20' truck was the biggest you had. At that point, I was behind the 8 ball and couldn't find a 26' anywhere. So frustrating. I had to use a personal truck and trailer (another ~$200 in gas) because Uhaul changed their plans on me. Did I get a discount or anything extra? Nope, I actually even had to drive farther away from my house in order to get a 20' truck. Plus, when I got it the truck was only 40% full of fuel. So thank your for making me go to the gas station twice instead of once. The facility was clean and the person nice, but Uhaul failed me on this trip.

Markley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
4.0

El cliente no dejó un comentario.

gail M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS T. 
Clasificación:
5.0

Clean. Professional and helpful staff. Large enough area to pick up and drop off which makes things a lot easier. ¡Excelente ubicación!

Zerita G. 
Clasificación:
3.0

There was a wait of over 50mins which delayed my plans and the whole reservation pickup process seemed to average about 15-20min per person which for a straight forward process, It should be quicker. Upon picking up my truck the visor hook was broken which caused the visor to constantly come-down while i was driving, the steering wheel was disgusting and filthy as if its never been wiped down, the side mirrors were wobbly and would keep changing its position while driving making it difficult for me to drive confidently without having to pull over to correct them. Lastly the brakes were squishy and without a load it seemed at times to struggle to stop and there was a bad smell as if the truck has never been cleaned/deodorized etc. I ended up returning it 2hrs prior to my drop-off time and going elsewhere.

Anesdy R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Patrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ralph C. 
Clasificación:
3.0

The trailer was filthy and disgusting with oil and dirt. I had to lay a protective cover on the floor in order to transport my items. I didn't notice how bad it was until I was ready to load it.

Jared C. 
Clasificación:
5.0

El cliente no dejó un comentario.

colin H. 
Clasificación:
4.0

Clean exterior of vehicles.

LATONYA M. 
Clasificación:
5.0

It was all good. Plenty of staff. Wait time was acceptable. Service was good.

Susan A. 
Clasificación:
5.0

Thank you very much for helping me get my college grad daughter get on the road to her next journey. The entire staff feom counter to the yard was Helpful and courteous! Appreciate you all, thank you!!

ALEXIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judi B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAQUINEA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney S. 
Clasificación:
1.0

Very poor customer service. Employees who hooked up the auto trailer were extremely unhelpful. Did not explain anything to me, especially after explaining it was my first time hauling a car. I will never use uhaul again. Young employees with attitudes.Rushed me off without any explanation AT ALL!!!! It was a terrible experience besides the drop off.

Juan V. 
Clasificación:
3.0

NORMALLY EVERYTIME I RENT A 1 BEDROOM TRUCK I TALK TO THE GIY THAT WORK IN THE SHOP IT'S A BLACK GUY ANYWAY I SHOW HIM MY KEYS AND HE SAID YEAH YOUR TRUCK IS AROUND THE CORNER SO I WENT GO LOOK FOR MYSELF AND I CAN'T FIND IT SO I WENT TO HIM AGAIN SO HE POINTED ME WHERE'S AT HE EVEN TOLD ME TAKE A PICTURE ON YOUR DASHBOARD OF WHAT YOU HAVE MILEAGE AND GAS THAT'S HOW YOU BRING IT BACK I MISS THE OLD WAYS THAT A GUY IN THE SHOP HE BRINGS ME WITH HIM LOOK AROUND LOOKING FOR SOME SCRATCHES DAMAGES AND SHOW ME HOW MUCH GAS I HAVE SO THAT'S IT EVERYTHING IS OK EXCEPT GETTING YOUR TRUCK IS REALLY HASSLE. THANKS MANNY

MANUEL U C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald J. 
Clasificación:
4.0

Matthew Liddic. Is the bomb...6 stars for him

CAREY R. 
Clasificación:
5.0

Continue doing what you guys are doing, great job

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrod R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE E. 
Clasificación:
5.0

Website, phone, and online sign in sucked. Thank god the location was open on Sunday! It put us back a couple hours, but we got it done!

Lawrence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

APRELL W. 
Clasificación:
5.0

Air conditioner didn't work

RICKY B. 
Clasificación:
3.0

Mobile check in and check out was a bit difficult at first but worked out in the end.

Kenneth R. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CASSANDRA C.  |  Overall Experience 
Clasificación:
4.0

Although this location is very busy, it is very well maintained and well lit. I only had a couple of incidents in almost 4 years of renting a space and I was never charged for my error (did not log out, did not put lock back on unit properly).

Jennifer E.  |  Overall Experience 
Clasificación:
5.0

Very helpful and courteous staff!

Cremolia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M.  |  First Impressions 
Clasificación:
1.0

First my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn't. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.

Christopher m.  |  Overall Experience 
Clasificación:
2.0

First my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn't. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.

Christopher m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laqueisha O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shonneia C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chad M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

toby H.  |  Overall Experience 
Clasificación:
5.0

The bathroom was in exceptional condition for it to be in a public establishment I give two thumbs up for the bathroom. For the U-Haul storage on 160 East Craig Rd., Las Vegas, NV

CASSANDRA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosemary A.  |  Overall Experience 
Clasificación:
4.0

Manager, I believe Angela, she was amazing and so was the manager of the original store we called!

William S.  |  Overall Experience 
Clasificación:
5.0

Luv yall

Stephanie L.  |  First Impressions 
Clasificación:
5.0

Service rep went out of her way to assist us. Gracias.

Barbara P.  |  First Impressions 
Clasificación:
2.0

Someone that work there they broke into my storage and stole my stuff that storage is the worst ever

Catherine C.  |  Overall Experience 
Clasificación:
5.0

I would rent from u haul again. Your company was very professional about my whole experience again thank you Gary Baldwin.

GARY B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald C.  |  Overall Experience 
Clasificación:
5.0

Staff was above and beyond in every aspect. Best location managed location that I have ever rented from in over 20 years.

William K.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and quality service

LASCELLE LEONARD M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta U& Al M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V.  |  First Impressions 
Clasificación:
1.0

They dismissed me on first attempt in that specific u haul center for some case they thought was invalid and had to pull some ropes to prove validity on credentials. Called them few days after if I could un-insure my car since it was literally parking outside my neighborhood and exhausted literally under 2 miles, one of the representatives said that i could uninsure the car and restart a new transaction then the following day ended up hearing unfortunate news that I couldn't so ended up paying for a storage truck I didn't drive nor use for days because of some misleading information then tows my truck saying the card was insufficient yet they were able to charge 500 something dollars to my account without my permission which I find violating my personal rights to my personal belongings and is hindered as fraud. I will report this case to the better business Bureau

gino m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerusha H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bryant m.  |  First Impressions 
Clasificación:
4.0

The facility is well maintained. The staff is very friendly.

WANADRA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

germaine g.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Dominique B.  |  First Impressions 
Clasificación:
5.0

I thank Uhaul from the bottom of my heart

charles w.  |  Overall Experience 
Clasificación:
5.0

Manager Romona & Crew member Eddie were both outstanding in their communication about the facilities as well as helping me getting situated. Customers need to be reminded to ALWAYS FIRST SWIPE ENTRY CARDS at main door BEFORE going to open their units OR the alarm will sound, it happened several times as customers were not aware of this; myself included. Also to SWIPE CARDS BEFORE LEAVING so as to ensure their unit is properly closed.

DAVID ROBERT G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Leah & Gavin H.  |  Overall Experience 
Clasificación:
5.0

Thank you Patricia for making good on my storage unit. I really appreciate it.

Loretta U& Al M.  |  First Impressions 
Clasificación:
5.0

I will surely use this facility again when the need arises, everyone is very professional 😀

MARQUENTTA ARMAD M.  |  Overall Experience 
Clasificación:
5.0

Awesome store very professional and down to earth. Clean and super friendly all the employees were above board on everything I needed. Gracias

MONIKA E.  |  First Impressions 
Clasificación:
3.0

The facility is well maintained, however the employees are pretty rude especially the manger named Angela Crocker.

Jennifer B.  |  Overall Experience 
Clasificación:
5.0

GreatCustomer service

MISTIHANA MARISHA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NIYA P.  |  First Impressions 
Clasificación:
5.0

The staff at the storage facility were all courteous and knowledgeable.

CARLOS H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Murial S.  |  Overall Experience 
Clasificación:
1.0

Our unit was broken into and irreplaceable items stolen. The management/staff was either not clear or purposely dishonest when the tampering happened. Suspicious our unit was targeted due to military affilation, the breakin was very intentional and specific. Upon retrival of our items the manager was clueless on how to proceed with the issue.

Matthew T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J.  |  Overall Experience 
Clasificación:
5.0

Staff was GREAT

ROBERT S.  |  First Impressions 
Clasificación:
5.0

All around Best customer service ever.

Dominique B.  |  First Impressions 
Clasificación:
2.0

My access code did not work as the system was down for months. It took 2 months to finally get an access card for after hours access to my unit, and well, that never worked either. Only able to access during office hours, and was told to deal with the loud alarms inside the building. I don't think this is an issue by the staff, but more so the higher echelon not fixing the problems in a timely manner. All location employees did their best to satisfy the customer.

JOHNATHAN RICHAR M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Keegan L.  |  Overall Experience 
Clasificación:
5.0

Very helpful

christian k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Montae J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lauquaua k.  |  First Impressions 
Clasificación:
5.0

Romona is great

Shirzell T.  |  First Impressions 
Clasificación:
5.0

Very knowledge with facility procedures Their serbive is to been recommended

laverne p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nora S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia G.  |  First Impressions 
Clasificación:
5.0

Thank you great customer service

Juan S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

justin S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Alexis M.  |  Online Move In 
Clasificación:
3.0

Have an issue with my storage unit. U-Haul Rep contacted me and said that I moved out. Not True . Still have unit. Called to find out what was going on! On hold for 45 minutes. Hung up. Terrible customer service. Will have to go to the office and see someone who can help. M Linde

MARTINS L.  |  Overall Experience 
Clasificación:
4.0

I received my uhaul trailer at on obscure location outside of Austin TX. The address on your company email was incorrect that business move down the road and where I picked up the trailer was in a pasture quarter mile from the rental office. There were two 6x12s I asked which one and backed and hooked the one he said. No inspection of the trailer brought it to rental office and was charged $10 for an electrical adapter for my 2009 Tahoe still no inspection offered no jack nor trailer jack. They allowed me to leave. I discovered two tire were rotten requiring me to pull into a real uhaul rental business on Slaughter Ln in Austin where an employee changed both bad tires. Appears to me the other place where I picked the trailer at was a repair or mechanic shop not a rental outlet you want advertising your company name. The manager was not very friendly nor his assistant down in the pasture waiting for me. They offered information about the trailer allowed me to leave with two bad tires. This should explain the poor comments but the corporate office CSReps and the dropping off trailer and storage facilities in Las Vegas were both excellent

CARLOS H.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Saqualia J.  |  Online Move In 
Clasificación:
5.0

We always use Uhaul for moving and other needs such as needing boxes for mailing a gift. Uhaul has never let us down and has always been on the mark for all our needs.

JO K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

charles b.  |  Overall Experience 
Clasificación:
5.0

My only issue with U-Haul is that I'd paid for the month and vacated the unit 2 days into the month - yet they didn't refund any money

Rebecca H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevena A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jarvis M.  |  Online Move In 
Clasificación:
5.0

The young lady who helped us was extremely professional and very personable.

william f.  |  First Impressions 
Clasificación:
5.0

Super easy from start to finish

Ronal C.  |  Online Move In 
Clasificación:
5.0

The service was excellent the place was clean I enjoyed the hours I really liked that place it was really nice and thank you guys

KONOA MARLENE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephen v.  |  Overall Experience 
Clasificación:
4.0

Great customer service.

Dorris E.  |  Overall Experience 
Clasificación:
4.0

My bed mattresses had water damages in my unit. When I was getting them out of the unit last year in June if 2020. My items had to be trashed I filed a claim and no one never responded.

Troy W.  |  Overall Experience 
Clasificación:
5.0

This Uhaul facility's staff and storage were a great blessing for me when I needed it. Outstanding service!

Jason C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo L.  |  Overall Experience 
Clasificación:
5.0

After hour check 8n was tedious. But, everthing else was great!

Barbara H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador P.  |  Overall Experience 
Clasificación:
5.0

Scarlett,extra helpful patient professional, product knowledgeable, Ramona storage unit knowledgeable patient hand cleaned and sanitize my unit personally prior to my move ( general manager) very friendly personable seems very focused and driven on having a top notch facility, there was even a new gentleman didn't have a t-shirt yet had kind of a long beard I could tell underneath its mask very friendly tried his very best to help me get hooked up with a trailer hitch for my truck, having to make an appointment to get a hitch installed in no 24-hour access I'm only two disappointments, I rented U-Haul for 2 years on Boulder highway Henderson 24-hour access for a truck driver is a good thing to have, then we may be in and out of town and have to get inside that storage room to get things or move things in and out it just makes good sense. Last but not least once you're assigned a vehicle one of the courtesy clerks should go and get that vehicle and pull it up to the front for you just as if you were bringing it back, I had to go and get my own truck and was blocked in by another truck so I second trip up to the office to get someone to move that other truck wasn't really a big fan of that. Overall it was an awesome experience

deshon G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tracy b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

James P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandra R.  |  Overall Experience 
Clasificación:
5.0

There was a misunderstanding about the size but Kimberly and the store manager were able to quickly assist me with an upgrade. I am thankful for that, instructions were not as clear but ones again the ladies helped me.

Abigail C.  |  Online Move In 
Clasificación:
5.0

The website and email communication could be a little more detailed. Thankfully the on-site staff were extremely helpful with any questions I had.

Ta O.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha H.  |  Online Move In 
Clasificación:
5.0

The customer service was excellent no complaints

Francis B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Moises C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherry F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Antoinette C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  First Impressions 
Clasificación:
4.0

Very freindly staff

Shavonne H.  |  Online Move In 
Clasificación:
4.0

Excellent customer service

Linda H.  |  First Impressions 
Clasificación:
5.0

Muy buena la actitud de los trabajadores y muy limpio y barato lo volveria a rentar si lo volviera a nesecitar muchas gracias por su buen servicio....

Angela R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  Overall Experience 
Clasificación:
3.0

Someone climbed over the interior wall into my unit and looked through my stuff. I had nothing of value inside but was disappointed with security of my unit. I would've stayed except the rent kept being raised. Otherwise it was an okay place to store non valuable belongings.

Lauri M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN P m.  |  First Impressions 
Clasificación:
2.0

The staff is nowhere near professional, nor welcoming. Also, during customer service would you think you would have more assistance in finding your unit, or a little more informative about it. I just did not like my experience from start to finish. I am very unsatisfied. Knowing I have to pay 90 a month, with customer service that bad is upsetting.

Carine O.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

jason lee c.  |  Overall Experience 
Clasificación:
5.0

Comment/rating about access hours based on changes in Sept, Oct & Nov 2020 to access only during regular U-Haul faculty office hours which was inconvenient and without compensation.

janice m.  |  Overall Experience 
Clasificación:
5.0

I do have a few comments about the overall service. I'm disappointed that you no longer provide military discounts to veterans. Also, there is no longer late night or after hours access available at my location because of COVID. I pay for after hours access. My number is (702) 588-3425.

roosevelt & Keligh d.  |  First Impressions 
Clasificación:
5.0

Clean & Safe Very good customer service!

MARIO G.  |  Overall Experience 
Clasificación:
5.0

Awesome location

Josiah M.  |  Overall Experience 
Clasificación:
5.0

I received excellent customer service.

Linda H.  |  First Impressions 
Clasificación:
5.0

I think the staff do a phenomenal job especially in times like this with the pandemic going on. Thanks for everything you guys do.

CAMERON D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S.  |  Overall Experience 
Clasificación:
1.0

We rented a truck to move our things out the storage unit which was due in 5 days. As we were loading the 26' truck, we went back up to our unit only to find out Ramona an employee cleared out our unit without our authorization, she put a free tag on the unit and checked us out saying we turned the unit it. Now we have missing items. This was the most horrible experience. Not to mention when we went in the office bothered about what happened. That employee got in my face less than a foot away and started yelling in my face clapping her hands and I numerous Ku told her to step back and step back and she didn't care. The assistant manager was standing right there and was quiet. As she kept acting like a lunatic I became irate and belligerent and thats when the assistant manager Dante Intervine, as he was talking she kept laughing and rolling her eyes, you can tell she didn't care about her manager. Also, she stated she called us to ask if we were checking out which probes her integrity is off, I have my phone bill showing there is not on call made to my phone or the phone listed for that I tire time we were there. This is literally the worst experience ever!!!

Sindy M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco R.  |  Overall Experience 
Clasificación:
2.0

Everything was as expected until they told me where my storage unit was. I specifically reserved a first floor unit over a week in advance since the last time we used this place we were on the third floor all the way in the back of the facility. As soon as I completed the paperwork they told me my unit would be on the 2nd floor. I told the lady I reserved a 1st floor unit. She told me no 1st floor units were available. What's the point of making a reservation if they don't reserve it.

Rochelle H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin B.  |  Overall Experience 
Clasificación: