El cliente no dejó un comentario.
Patrick F.Customer Reviews for U-Haul Moving & Storage at West Craig Rd
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Although this location is very busy, it is very well maintained and well lit. I only had a couple of incidents in almost 4 years of renting a space and I was never charged for my error (did not log out, did not put lock back on unit properly).
Jennifer E. | Overall ExperienceVery helpful and courteous staff!
Cremolia S. | First ImpressionsFirst my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn't. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.
Christopher m. | Overall ExperienceFirst my reserved first floor unit was not available. Second sent me to a storage unit that was locked and still in use. Third sent me to a unit saying the lock would be inside the unit which it wasn't. After this I tried to upgrade my size of the unit which they upsold me on to find out they did not have any available. Canceled my unit and went to a different facility.
Christopher m. | First ImpressionsThe bathroom was in exceptional condition for it to be in a public establishment I give two thumbs up for the bathroom. For the U-Haul storage on 160 East Craig Rd., Las Vegas, NV
CASSANDRA H. | First ImpressionsManager, I believe Angela, she was amazing and so was the manager of the original store we called!
William S. | Overall ExperienceLuv yall
Stephanie L. | First ImpressionsService rep went out of her way to assist us. Gracias.
Barbara P. | First ImpressionsSomeone that work there they broke into my storage and stole my stuff that storage is the worst ever
Catherine C. | Overall ExperienceI would rent from u haul again. Your company was very professional about my whole experience again thank you Gary Baldwin.
GARY B. | First ImpressionsStaff was above and beyond in every aspect. Best location managed location that I have ever rented from in over 20 years.
William K. | Overall ExperienceFriendly staff and quality service
LASCELLE LEONARD M. | First ImpressionsThey dismissed me on first attempt in that specific u haul center for some case they thought was invalid and had to pull some ropes to prove validity on credentials. Called them few days after if I could un-insure my car since it was literally parking outside my neighborhood and exhausted literally under 2 miles, one of the representatives said that i could uninsure the car and restart a new transaction then the following day ended up hearing unfortunate news that I couldn't so ended up paying for a storage truck I didn't drive nor use for days because of some misleading information then tows my truck saying the card was insufficient yet they were able to charge 500 something dollars to my account without my permission which I find violating my personal rights to my personal belongings and is hindered as fraud. I will report this case to the better business Bureau
gino m. | First ImpressionsThe facility is well maintained. The staff is very friendly.
WANADRA M. | Overall ExperienceI thank Uhaul from the bottom of my heart
charles w. | Overall ExperienceManager Romona & Crew member Eddie were both outstanding in their communication about the facilities as well as helping me getting situated. Customers need to be reminded to ALWAYS FIRST SWIPE ENTRY CARDS at main door BEFORE going to open their units OR the alarm will sound, it happened several times as customers were not aware of this; myself included. Also to SWIPE CARDS BEFORE LEAVING so as to ensure their unit is properly closed.
DAVID ROBERT G. | First ImpressionsThank you Patricia for making good on my storage unit. I really appreciate it.
Loretta U& Al M. | First ImpressionsI will surely use this facility again when the need arises, everyone is very professional 😀
MARQUENTTA ARMAD M. | Overall ExperienceAwesome store very professional and down to earth. Clean and super friendly all the employees were above board on everything I needed. Gracias
MONIKA E. | First ImpressionsThe facility is well maintained, however the employees are pretty rude especially the manger named Angela Crocker.
Jennifer B. | Overall ExperienceGreatCustomer service
MISTIHANA MARISHA H. | First ImpressionsThe staff at the storage facility were all courteous and knowledgeable.
CARLOS H. | Overall ExperienceOur unit was broken into and irreplaceable items stolen. The management/staff was either not clear or purposely dishonest when the tampering happened. Suspicious our unit was targeted due to military affilation, the breakin was very intentional and specific. Upon retrival of our items the manager was clueless on how to proceed with the issue.
Matthew T. | Overall ExperienceStaff was GREAT
ROBERT S. | First ImpressionsAll around Best customer service ever.
Audra I. | First ImpressionsMy access code did not work as the system was down for months. It took 2 months to finally get an access card for after hours access to my unit, and well, that never worked either. Only able to access during office hours, and was told to deal with the loud alarms inside the building. I don't think this is an issue by the staff, but more so the higher echelon not fixing the problems in a timely manner. All location employees did their best to satisfy the customer.
JOHNATHAN RICHAR M. | Overall ExperienceVery helpful
christian k. | First ImpressionsRomona is great
Shirzell T. | First ImpressionsVery knowledge with facility procedures Their serbive is to been recommended
laverne p. | Overall ExperienceThank you great customer service
Juan S. | Online Move InHave an issue with my storage unit. U-Haul Rep contacted me and said that I moved out. Not True . Still have unit. Called to find out what was going on! On hold for 45 minutes. Hung up. Terrible customer service. Will have to go to the office and see someone who can help. M Linde
MARTINS L. | Overall ExperienceI received my uhaul trailer at on obscure location outside of Austin TX. The address on your company email was incorrect that business move down the road and where I picked up the trailer was in a pasture quarter mile from the rental office. There were two 6x12s I asked which one and backed and hooked the one he said. No inspection of the trailer brought it to rental office and was charged $10 for an electrical adapter for my 2009 Tahoe still no inspection offered no jack nor trailer jack. They allowed me to leave. I discovered two tire were rotten requiring me to pull into a real uhaul rental business on Slaughter Ln in Austin where an employee changed both bad tires. Appears to me the other place where I picked the trailer at was a repair or mechanic shop not a rental outlet you want advertising your company name. The manager was not very friendly nor his assistant down in the pasture waiting for me. They offered information about the trailer allowed me to leave with two bad tires. This should explain the poor comments but the corporate office CSReps and the dropping off trailer and storage facilities in Las Vegas were both excellent
CARLOS H. | First ImpressionsWe always use Uhaul for moving and other needs such as needing boxes for mailing a gift. Uhaul has never let us down and has always been on the mark for all our needs.
JO K. | Overall ExperienceMy only issue with U-Haul is that I'd paid for the month and vacated the unit 2 days into the month - yet they didn't refund any money
Rebecca H. | Overall ExperienceThe young lady who helped us was extremely professional and very personable.
william f. | First ImpressionsSuper easy from start to finish
Ronal C. | Online Move InThe service was excellent the place was clean I enjoyed the hours I really liked that place it was really nice and thank you guys
KONOA MARLENE S. | Overall ExperienceGreat customer service.
Dorris E. | Overall ExperienceMy bed mattresses had water damages in my unit. When I was getting them out of the unit last year in June if 2020. My items had to be trashed I filed a claim and no one never responded.
Troy W. | Overall ExperienceThis Uhaul facility's staff and storage were a great blessing for me when I needed it. Outstanding service!
Jason C. | Overall ExperienceAfter hour check 8n was tedious. But, everthing else was great!
Barbara H. | First ImpressionsScarlett,extra helpful patient professional, product knowledgeable, Ramona storage unit knowledgeable patient hand cleaned and sanitize my unit personally prior to my move ( general manager) very friendly personable seems very focused and driven on having a top notch facility, there was even a new gentleman didn't have a t-shirt yet had kind of a long beard I could tell underneath its mask very friendly tried his very best to help me get hooked up with a trailer hitch for my truck, having to make an appointment to get a hitch installed in no 24-hour access I'm only two disappointments, I rented U-Haul for 2 years on Boulder highway Henderson 24-hour access for a truck driver is a good thing to have, then we may be in and out of town and have to get inside that storage room to get things or move things in and out it just makes good sense. Last but not least once you're assigned a vehicle one of the courtesy clerks should go and get that vehicle and pull it up to the front for you just as if you were bringing it back, I had to go and get my own truck and was blocked in by another truck so I second trip up to the office to get someone to move that other truck wasn't really a big fan of that. Overall it was an awesome experience
deshon G. | First ImpressionsThere was a misunderstanding about the size but Kimberly and the store manager were able to quickly assist me with an upgrade. I am thankful for that, instructions were not as clear but ones again the ladies helped me.
Abigail C. | Online Move InThe website and email communication could be a little more detailed. Thankfully the on-site staff were extremely helpful with any questions I had.
Ta O. | Online Move InThe customer service was excellent no complaints
Francis B. | Overall ExperienceVery freindly staff
Shavonne H. | Online Move InExcellent customer service
Linda H. | First ImpressionsMuy buena la actitud de los trabajadores y muy limpio y barato lo volveria a rentar si lo volviera a nesecitar muchas gracias por su buen servicio....
Angela R. | Overall ExperienceSomeone climbed over the interior wall into my unit and looked through my stuff. I had nothing of value inside but was disappointed with security of my unit. I would've stayed except the rent kept being raised. Otherwise it was an okay place to store non valuable belongings.
Lauri M. | Overall ExperienceThe staff is nowhere near professional, nor welcoming. Also, during customer service would you think you would have more assistance in finding your unit, or a little more informative about it. I just did not like my experience from start to finish. I am very unsatisfied. Knowing I have to pay 90 a month, with customer service that bad is upsetting.
Carine O. | First ImpressionsComment/rating about access hours based on changes in Sept, Oct & Nov 2020 to access only during regular U-Haul faculty office hours which was inconvenient and without compensation.
janice m. | Overall ExperienceI do have a few comments about the overall service. I'm disappointed that you no longer provide military discounts to veterans. Also, there is no longer late night or after hours access available at my location because of COVID. I pay for after hours access. My number is (702) 588-3425.
roosevelt & Keligh d. | First ImpressionsClean & Safe Very good customer service!
MARIO G. | Overall ExperienceAwesome location
Josiah M. | Overall ExperienceI received excellent customer service.
Linda H. | First ImpressionsI think the staff do a phenomenal job especially in times like this with the pandemic going on. Thanks for everything you guys do.
CAMERON D. | First ImpressionsWe rented a truck to move our things out the storage unit which was due in 5 days. As we were loading the 26' truck, we went back up to our unit only to find out Ramona an employee cleared out our unit without our authorization, she put a free tag on the unit and checked us out saying we turned the unit it. Now we have missing items. This was the most horrible experience. Not to mention when we went in the office bothered about what happened. That employee got in my face less than a foot away and started yelling in my face clapping her hands and I numerous Ku told her to step back and step back and she didn't care. The assistant manager was standing right there and was quiet. As she kept acting like a lunatic I became irate and belligerent and thats when the assistant manager Dante Intervine, as he was talking she kept laughing and rolling her eyes, you can tell she didn't care about her manager. Also, she stated she called us to ask if we were checking out which probes her integrity is off, I have my phone bill showing there is not on call made to my phone or the phone listed for that I tire time we were there. This is literally the worst experience ever!!!
Sindy M. | Overall ExperienceEverything was as expected until they told me where my storage unit was. I specifically reserved a first floor unit over a week in advance since the last time we used this place we were on the third floor all the way in the back of the facility. As soon as I completed the paperwork they told me my unit would be on the 2nd floor. I told the lady I reserved a 1st floor unit. She told me no 1st floor units were available. What's the point of making a reservation if they don't reserve it.
Rochelle H. | First ImpressionsI’m only reading poor because the customer service rep spelled mind last name wrong so when I went to check in my truck it wouldn’t show up on the screen it kept saying no order found or no reservation found etc. next time it would be a lot more convenient and a lot less time-consuming if everything has been done correctly because of it it took me an hour to check my truck in and I have my children with me so it was really a pain in the butt other than that everything was great
Tori I. | Overall ExperienceI will never go through uhaul again there units are way over priced & after being a customer for almost 5 years they still wanted to charge almost $800 to take a truck from Las Vegas to Utah
MICHELLE S. | Overall ExperienceWe have been very pleased with this storage facility. It has met our expectations when we really needed extra storage. Everyone was most helpful, especially Ramona. No complaints.
Timothy B. | Overall ExperienceI will never use U-haul again, very unprofessional staff full of lies.
William B. | Overall ExperienceWhen I rent a truck from U- haul to go to LA when I came back they told me I had a free month storage when I came to the window the gentleman said no you get the 2nd month free then his supervisor clarified it he said the 1st month is freeit thank you.
Terance J. | First ImpressionsAdding a trash can would be so helpful for little things, that might have broken for instance. Overall very nice storage facility.
Sabrina H. | Overall ExperienceLot.5 Of Thanks To The Staff On Craig Road
will h. | Overall ExperienceI had to stand in line for almost an hour. I had to provide the same info 4 times. Staff was rude.
DIAMOND J. | First Impressionsclean and affordable
saul j. | First ImpressionsI came from Cali w Uhaul, stored all my furniture and other items w Uhaul because of the name. At the time Uhaul had the lowest prices for going out of state, one way! The truck was clean, fairly new and comfortable to drive. The storage unit was clean as well and ready for me when they said it was going to be. I made ALL of my reservations online and picked up my truck/dropped off my trucks after hours using my smart phone. I had a wonderful experience and everyone has been super helpful and friendly. Special thanks to Kim, Patricia and Tiare for making my arrival and departure from uhaul services very pleasant and easy! GOD bless you all.
Consuelo C. | Overall ExperienceStaff was professional and courteous
Valerie W. | First ImpressionsI found the late fees during a pandemic repulsive which led to the removal of my property and cancelation of my locker. There was no flexibility when contacted about the matter either.
tom U. | Overall ExperienceI selected the online move in process. I wasnt told when I called what the entire self move in process was. So when I went inside and was attempting to ask questions about where the unit was, ect. The associate who helped me started laughing and making smart remarks. I didnt appreciate that whatsoever. It wasn't needed or necessary. I didnt know asking him a few small questions was a joke or funny, especially since I didnt get all the info regarding a self move in. His smart attitude was not appreciated. When I can I will be moving storages. That one person makes me not want my belongings there.
Cherelle B. | Online Move InThank you for remaining open and to all the wonderful staff on duty March 28th 2020, I appreciate you. Kimberley your efficiency is top notch. Thanks for making me feel welcome to my new state.
Consuelo C. | First ImpressionsNeed available trash cans to put broken things in or just plain trash.
Sabrina H. | First ImpressionsEveryone at the facility was more than helpful and efficient. Two thumbs up! Thanks for everything.
Kesha R. | Overall ExperienceNeed to stop having employees park where the storage people load and unload
BRIAN W. | Overall ExperienceThe manager was so rude inconsidered and did not help me the first day I came to the storage place. I had to pay extra money for the moving people since we had to wait for him almost 40 min until he was done . . I made up my mind that day as soon I find a person who will take the little stuff that I had in the storage then I close the account. He's not a friendly person, not greeting us or any customer while we were waiting for him.
Sota T. | Overall ExperienceVery well maintained and friendly staff.
Keysha N. | Overall ExperienceAll was good would recommend to others service was friendly storage security is good
Nakesha E. | First ImpressionsGreat customer service.
Dorris E. | First ImpressionsLove doing business with you and will us you again if needed.
JACQUELINE S. | Overall ExperienceN/a
PATRICIA W. | Overall ExperienceReceived amazing customer service, was helped in a timely manner and had no issues whatsoever
Mykia M. | First ImpressionsTrash.
Ashley M. | First ImpressionsVery polite and knowledgeable staff.
Keysha N. | First ImpressionsThe wait to check in took too long due to both employees jumping into other convos with the others customer. While we were trying to sign our renter contract, the man helping us kept doing this.
Mildred J. | First ImpressionsVery happy with service I received thank you
Mark H. | First ImpressionsRepresentative was rather bland and in a mood
michaela l. | First ImpressionsEasy access and clean facility. The Green Room served me well! I left a few things, and took a few things. ¡Gracias!
Ruth M. | Overall ExperienceGreat customer service.
michelle r. | Overall ExperienceThe staff were helpful and friendly.
daniel y. | Overall ExperienceGreat experience from start to finish friendly , helpful, and very nice
Michael W. | First ImpressionsSo far the best UHaul Store I saw since I'm your Customer. Professional, courteous, friendly staff. Strongly recommend this location.
Paulin K. | Overall ExperienceGreat staff and location.
Maria J. | Overall ExperienceThis is the second time I use this facility. And both times I have been very happy all around. Thank you to all the staff.
Katia M. | Overall ExperienceStaff is very slow. Computers not working and manager is rude
Denise M. | First ImpressionsThank you for your storage services.
Anneesah F. | Overall ExperienceThe staff at the Craig Rd facility were excellent. I rented a unit there for about a year and a half and never had a negative experience. I would recommend the Craig Rd location to everyone!
courtney f. | Overall ExperienceI placed the order by telephone and I ended uop getting a unit that was too small. They were very accommodating at the office and upgraded us to a larger unit and all was well.
William T. | First Impressionsi liked the security system. there was plenty of carts for moving my stuff and easy to get to the loading dock
Mike B. | Overall ExperienceNeeds more help when lines get long. One person is not enough. But great service.
Sheila M. | Overall ExperienceI was told the unit I got would fit all the items of a one bedroom apartment, but it ended up not so and I had to stack up high with no room and I still had to find another place to store the rest. :/
Jesse D. | Overall ExperienceStaff was very helpful and friendly.
Vershawn S. | First ImpressionsThe staff was always professional and knowledgeable. The lines and wait could get long but overall this facility is the only one I would use!
LaChasity C. | Overall ExperienceGood service, but gets backed up.....prehaps you could hire more counter help for such a popular and busy location .
Xavier Ranaii K. | First ImpressionsVery kind and helpful.
Branislav D. | First ImpressionsI was in and out not to much of a wait thank you 😍🤗🤩
Tracy M. | Overall ExperienceI did not receive my storage key on the same day that I purchased the storage rental.I contacted customer care,but unfortunately the manager was not available. Had to keep the u haul rental overnight.
Anneesah F. | First ImpressionsStaff were friendly and helpful
Franique A. | First ImpressionsExtraordinario servicio al cliente
Barbara W. | Overall ExperienceThe service and understanding I got from this staff was the best!
Myranda E. | First ImpressionsN/a
BRANDI S. | Overall ExperienceGracias.
Steven R. | Overall ExperienceThis facility is clean. The staff is great. I definitely would recommend this place
naomi a. | Overall ExperienceClean facility Great people to help you
Terri R. | First ImpressionsGreat Staff Secure Building. Would Definatley Recommend
Bobby E. | Overall ExperienceThe facility served me well with my moving and storage needs.
Gregory W. | Overall ExperienceStaff was helpful all of the time but not always friendly.
linda p. | Overall Experience¡Gracias!
virginia r. | Overall ExperienceI've had my storage for about 4yr. Never had a problem with my unit,access or staff.
ENGRED S. | Overall ExperienceThe property is always clean and the carts are always where they belong.
Johnny B. | Overall ExperienceIt was ok
Tom M. | First ImpressionsExcellent staff. Very knowledgeable and super friendly!
Scarlett M. | First ImpressionsI wasn't treated fairly and i left and still owe a bill
Joslyn h. | Overall ExperienceI found the staff at that facility untrained and unable to perform and inform me of procedures, thereby causing me to be charged for 5 hours of overtime by my moving help company. NEVER use U-Haul!!!
Robert M. | Overall ExperienceGreat experience. The staff is great and very helpful.
erica h. | Overall ExperienceI returned my truck before noon on the same day, I got a call from the office and they said to me, very rude "where's our truck"? I was like I returned it, you guys checked it in.didn't even apology
Dawn R. | Overall ExperienceEveryone is so helpful and nice. The place is busy and they do the best they can to help everyone out in a timely manner.
Martin C. | Overall ExperiencePrompt assistance clean facilities helpful staff
Gina M. | First Impressionsvery very uncaring Uhaul how dare you insult me? You sell my deceased dad storage unit with no notice for a $100.My dad was with your company for over 3years paying on time until he passed away
Frank S. | Overall ExperienceExcellent customer service! Location very clean and safe
JEROME M. | Overall ExperienceMy U-Haul representive was awesome! Very quick and efficient. I don't remember the young ladies name but she was very nice
Dionna C. | First ImpressionsThe employees made my move in and move out extremely fast and easy. I can say this is one of the cleanest storage facilities I have used.
JAMAR G. | Overall ExperienceThank you all so much
Jacqueline J. | Overall ExperienceI will never rent from Uhaul again. The employees stole over $15000 worth of my belongings and the insurance I paid for refused to cover any of the damage and theft and hung up on me multiple times..
Justin Tyler M. | Overall ExperienceStaff was very rude and not helpful one bit. They were purposely trying to give my husband and myself a hard time on our move out day.
Sherell B. | Overall ExperienceThe rental went really well . The customer service was excellent.
Frank R. | ReservaciónThe staff at the Uhaul on Craig Rd. Really helped me out with storage reservations. I really appreciate it. Gracias
Nathaniel R. | ReservaciónStaff was very knowledgeable very humble
Angelique H. | ReservaciónEasy to reserve and easy to change.
Burdel W. | ReservaciónVery nice storage facility.
MAX M. | Overall ExperienceMy toolbox looked like it was tampered with but can’t be sure
ramiro m. | Overall ExperienceMy property was damaged in the Ubox. The location was unapologetic
Melody T. | Overall ExperienceGreat staff who went above and beyond!!
Janet C. | Overall ExperienceThe person answering the phone had no clue on what was going on
Maya S. | Overall ExperienceN/a
Pashion W. | Overall ExperienceMost of the staff is unhelpful if not incompetent. There are a very few who are good employees, but they are outweighed by the dead weight.
Jared B. | Overall ExperienceUhaul is top of the line when it comes to your moving experience. The trucks are clean, comfortable, and handle well. The staff are friendly and helpful. I would recommend Uhaul for your moving needs.
Sharon S. | ReservaciónRamona is absolutely without question the Best employee you have at this location. Work her fingers to the bone from start to finish of her shift.
troy w. | ReservaciónThey got me out of quite a jam involving the truck and trailer right before I needed to drop it off and had been driving for 7 hours. They even stayed open late to assign me my storage unit. ¡Gracias!
Jennifer E. | ReservaciónThe price I paid for one of the 5x10 units ($89.95) is a little high for the amount of space. The storage wasn't deep enough. I needed another larger unit that was unavailable. I had to get two
La Trina R. | Overall ExperienceGreat and clean facility.
CELIA U. | Reservación100% satisfied. Excellent staffs.
Lorene R. | Overall ExperienceThe manager Allen was very helpful.
JAMES A B. | Overall ExperienceMy evaluation would be much different had the security system for one of my units been working. Spoke to manager about issue first day who put in a work order but the problem was never resolved.
Gerald S. | Overall ExperienceThe process to move out was rather painless. The two guys that assisted were friendly and courteous and answered any questions that I had without hesitation.
TERESA W. | Overall ExperienceAppears secure however our unit was broken into. Ent over top and removed hasp from door. So door was able to open without triggering alarm. Mgr refused to refund payment for Jun. unit empty on 29 May
Pamela-David B. | Overall ExperienceOh I think they over charge me for storage but is fine I am happy because I move my stuff to other locations they look better care
ZENON H. | Overall ExperiencePlease hire additional staff; wait time to counter is way too long (60+mins). Also, allow the AC to cool the facility as during long wait times it gets really hot with a lot of customers. ¡Gracias!
Patricia T. | Overall ExperienceThx
RICARDO C. | Overall ExperienceMy time with U-Haul was great staff each time was friendly and helpful I would definitely refer friends or relatives
Margarita R. | Overall Experience