Customer Reviews for U-Haul Moving & Storage at Welland Ave

7,087 comentarios

470 Welland Ave   St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

(905) 688-0343

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 688-0343

470 Welland Ave
St. Catharines, ON L2M5V4
(Btwn Bunting & Grantham)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

As usual, the staff was knowledgeable and helpful with a recent rental. Moving forward in these times of both record setting inflation and corporate profit, increased compensation for client facing staff would do well to maintain the level of service that makes the U-Haul customer experience one of such repute.

Rob D. 
Clasificación:
5.0

Excellent service!!

EDWARDD L. 
Clasificación:
5.0

Great service, A-Z :) Thanks and see you soon!

Jennifer A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
3.0

Way to expensive

Terri B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
4.0

Kilometers and miles is very confusing perhaps use one or the other. Frustrating for customer AND staff I'm sure

JOANN S. 
Clasificación:
5.0

Staff was especially helpful, helping me hook up trailer and giving tips. Helped my first-time towing a trailer be an issue-free experience. Gracias

Ed B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip P. 
Clasificación:
5.0

Great service!

Craig S. 
Clasificación:
5.0

Well done !

CMH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron G. 
Clasificación:
5.0

Reservation I requested certain criteria for a road test. The trailer assigned to me was inappropriate and I failed the test. The trailer needed a support for the tongue to allow for safe disconnect and reconnect during test. I requested a trailer for over 4500 KG, The trailer assigned me was only for max 4400 KG.

Kevin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S. 
Clasificación:
4.0

Lots of selection.. have come get more than once to use trucks

Mike B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niño L. 
Clasificación:
5.0

The 3 people working at Uhaul were very friendly and accommodating.

TRACY T. 
Clasificación:
4.0

There were items in the cab of the truck left from someone before me which was gross knowing they didn't properly clean the truck.

Carter V. 
Clasificación:
5.0

I asked to pay on debit or seperate from credit and they charged it to my credit card anyways.

Tyler L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna M. 
Clasificación:
5.0

Service guy was terrific. Calm, cool, efficient, no difficulties.

Thomas T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

Keep up the fantastic work. I see that staff are awesome and very organized!!!

James J. 
Clasificación:
3.0

I am giving average because uhaul inconvenienced me. I have to go back & transfer my staff into the small unit after calling for so many days & was promised the right size yet it wasn't available

Audrey C.  |  First Impressions 
Clasificación:
5.0

The on line check in did not go as well as I had hoped, but thankfully the young lady that served me the morning of the pick up was fast, polite, efficient and had me on my way quickly. Drop off was equally easy and the young man that finalized the billing was also fast, polite and efficient. Great service at this location and our move went smoothly too. double bonus!

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DavidR T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
4.0

Very efficient operation

Steven B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK R. 
Clasificación:
5.0

The roll up door at the back of the truck had a lot of "roll up" tension on it and almost jammed my hand at the top of the truck box. This should be looked at to prevent injury. Other than that the truck was good.

Silvio D. 
Clasificación:
5.0

Best Uhaul location I have ever done business with.

Cammie P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Yuri O. 
Clasificación:
5.0

Great service consistently.

barry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie S. 
Clasificación:
5.0

Fast friendly service

Pat P. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelly D. 
Clasificación:
4.0

Everything went well.

Neil C. 
Clasificación:
4.0

It took a long time for check in. Spent about 15-20 minutes checking in and dealing with the rear door. I just wanted to drop off and go. Service person mentioned I would have been charged for the rear door if I had purchased the $15 additional insurance. A bit off putting, but over-all service was friendly and accommodating.

Glenn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Osagie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
5.0

The only thing I would recommend is to clean the steering wheel and your hand books a bit better. The steering wheel was a bit sticky and my husband got oil on his hands from the book. Everything else was great! Your staff are very friendly as well. Thank you very much!

Lynn L. 
Clasificación:
5.0

Everything was great.

Robert S. 
Clasificación:
5.0

Much more efficient with drop off as I don't even need to go into the facility. Inspection and check out all done outside in a matter of minutes.

Marcus V. 
Clasificación:
5.0

Am remt uahal. Verr good srvice, wood agan do loan. Tapn't at table 4 pai. Plz maek see the remtal past 4 me plz. Kthx

Kane D. 
Clasificación:
5.0

Friendly, and helpful despite being busy. Love this location.

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine L. 
Clasificación:
5.0

Customer service has been excellent. Very happy.

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cullen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sergii M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY M. 
Clasificación:
5.0

Not much of anything . Staff was excellent can clean ran well. Very good service from staff when I returned. If I need another truck or van I will definitely be back thankyou

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom N. 
Clasificación:
5.0

Customer service at this location were great very friendly and very helpful

JT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil S. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel B. 
Clasificación:
4.0

Nothing. The staff on check in (and return) was outstanding. Very professional, answered all questions. Very informative. Easy process. First time renting a u-haul but wont be the last. I was most pleased

Lyn N. 
Clasificación:
2.0

I m hsppy with uhaul. The staff is really friendly and fast service, however, I was given misinformation multiple times, false information that ended up costing me over $200. When questioned the only answer i received was....well this is what the computer says..

Brendyn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierce T. 
Clasificación:
5.0

The associate was very helpful and easy to deal with, this will be my Goto Uhaul dealer for future rentals, great job guys! ¡Gracias!

Mike A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS K. 
Clasificación:
5.0

Guys at the desk were very professional

Arthur A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
2.0

Have always felt that the young staff at this location, do not take customers seriously,they are more interested in joking between each other..and what topped it was we had a windshield vandalized the night we picked up truck, we put $188.00worth of fuel in it, when we had to get another truck the next day , we were never reimbursed for our fuel, we had to fill new truck..we paid for broken windshield on first truck out of pocket..glad I never have to use this location again..bad service.

Gail P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Susana M. 
Clasificación:
5.0

Jasmine, the woman who assisted me, was fantastic. The whole process was smooth and easy to navigate. I will definitely use this location in the future.

Nicole M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUANWEI Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kerry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eugene M. 
Clasificación:
5.0

nothing because you are already providing excellent service.

Ed B. 
Clasificación:
5.0

Sometimes the wait in line is quit lengthy even after doing the Express Checkout online.

John D. 
Clasificación:
5.0

Very seamless operation. Good staff.

trevor B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy C. 
Clasificación:
5.0

Customer service was excellent! Super friendly and efficient staff. Process was quick and easy.

Lori B. 
Clasificación:
5.0

Staff help excellent and reliable specially at Welland avenue ,st Catharines location

JoseManuel M. 
Clasificación:
5.0

Great experience again renting from U-Haul!

Silvio D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian M. 
Clasificación:
5.0

Keep up the great work

Gerald D. 
Clasificación:
5.0

I don't know. The experience went very well.

Kathy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah W. 
Clasificación:
5.0

have more availability , i wanted a 25' truck but only a 20' was available i do understand increased demand but it would be helpful if uhaul could attempt to meet those demands by studying the trends etc . specifically “ caleb” was stellar in his position . he was clear and helpful when explaining availability and what trucks were available when. he also made for a very easy truck return. much appreciated ( give that guy a raise!)

Kirk N. 
Clasificación:
4.0

The associate at the front desk said we were good to go. So I assumed our trolley was in the back of the truck, but it wasn't. When we got home and realized the office was already closed.

Michael S. 
Clasificación:
4.0

Always friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience

Kevin M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David H.  |  Overall Experience 
Clasificación:
3.0

I could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido

Janice S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH W.  |  Overall Experience 
Clasificación:
5.0

Thank you for many years of storage

CARRIE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nina d.  |  Overall Experience 
Clasificación:
5.0

Really please with the service Tks

Jean G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
5.0

Very friendly and professional staff. Clean and very well maintained facility

David D.  |  First Impressions 
Clasificación:
5.0

Perfect

George A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stewart B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shawna r.  |  Overall Experience 
Clasificación:
4.0

My experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.

Kenneth E.  |  Overall Experience 
Clasificación:
5.0

Very friendly staff. Good value. Will use again

Cameron M.  |  Overall Experience 
Clasificación:
1.0

I had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.

Pam P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm D.  |  Online Move In 
Clasificación:
5.0

Customer Service was amazing. Staff was knowledgeable, professional and speedy.

Noah M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth E.  |  First Impressions 
Clasificación:
5.0

I love uhaul use you guys for years wouldn't go anywhere else

RONALD J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna F.  |  Overall Experience 
Clasificación:
5.0

Absolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes

Carrie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cole M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deanna F.  |  First Impressions 
Clasificación:
5.0

The staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!

Beth C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ruzica K.  |  Overall Experience 
Clasificación:
4.0

Service is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.

cynthia s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C.  |  Overall Experience 
Clasificación:
4.0

Had some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!

helen d.  |  Overall Experience 
Clasificación:
5.0

Staff in particular were excellent!. Friendly and very helpful!

helen d.  |  Overall Experience 
Clasificación:
5.0

Can't remember her name (Sam?) Absolutely fantastic service each time we were in.

Jeffrey W.  |  Overall Experience 
Clasificación:
5.0

The Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!

JUDITH G.  |  Overall Experience 
Clasificación:
5.0

Changed size of unit with no issue.

Johnny S.  |  First Impressions 
Clasificación:
1.0

Due to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business

Leonard F.  |  Overall Experience 
Clasificación:
4.0

Easy transaction in changes to storage needs.

dave l.  |  First Impressions 
Clasificación:
2.0

no good

John B.  |  Overall Experience 
Clasificación:
5.0

Awesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.

mario c. | Reservación
Clasificación:
4.0

The staff was very helpful and friendly. I would recommend to anyone.

mark v.  |  Overall Experience 
Clasificación:
1.0

Storage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful

Regan S.  |  Overall Experience 
Clasificación:
3.0

Not a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.

carol t. | Reservación
Clasificación:
5.0

Very pleased.

Carolyn M.  |  Overall Experience 
Clasificación:
4.0

Thank You...

Gerald H.  |  Overall Experience 
Clasificación:
4.0

More staff needed, long wait to pick up & return. Otherwise it's good.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

Everyone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.

Kristina G.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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