As usual, the staff was knowledgeable and helpful with a recent rental. Moving forward in these times of both record setting inflation and corporate profit, increased compensation for client facing staff would do well to maintain the level of service that makes the U-Haul customer experience one of such repute.
Rob D.Customer Reviews for U-Haul Moving & Storage at Welland Ave
Testimonials From Recent Customers
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Excellent service!!
EDWARDD L.Great service, A-Z :) Thanks and see you soon!
Jennifer A.Way to expensive
Terri B. | First ImpressionsKilometers and miles is very confusing perhaps use one or the other. Frustrating for customer AND staff I'm sure
JOANN S.Staff was especially helpful, helping me hook up trailer and giving tips. Helped my first-time towing a trailer be an issue-free experience. Gracias
Ed B.Great service!
Craig S.Well done !
CMH S.Reservation I requested certain criteria for a road test. The trailer assigned to me was inappropriate and I failed the test. The trailer needed a support for the tongue to allow for safe disconnect and reconnect during test. I requested a trailer for over 4500 KG, The trailer assigned me was only for max 4400 KG.
Kevin W.Lots of selection.. have come get more than once to use trucks
Mike B.The 3 people working at Uhaul were very friendly and accommodating.
TRACY T.There were items in the cab of the truck left from someone before me which was gross knowing they didn't properly clean the truck.
Carter V.I asked to pay on debit or seperate from credit and they charged it to my credit card anyways.
Tyler L.Service guy was terrific. Calm, cool, efficient, no difficulties.
Thomas T.Keep up the fantastic work. I see that staff are awesome and very organized!!!
James J.I am giving average because uhaul inconvenienced me. I have to go back & transfer my staff into the small unit after calling for so many days & was promised the right size yet it wasn't available
Audrey C. | First ImpressionsThe on line check in did not go as well as I had hoped, but thankfully the young lady that served me the morning of the pick up was fast, polite, efficient and had me on my way quickly. Drop off was equally easy and the young man that finalized the billing was also fast, polite and efficient. Great service at this location and our move went smoothly too. double bonus!
John A.Very efficient operation
Steven B.The roll up door at the back of the truck had a lot of "roll up" tension on it and almost jammed my hand at the top of the truck box. This should be looked at to prevent injury. Other than that the truck was good.
Silvio D.Best Uhaul location I have ever done business with.
Cammie P.Great service consistently.
barry S.Fast friendly service
Pat P.Everything went well.
Neil C.It took a long time for check in. Spent about 15-20 minutes checking in and dealing with the rear door. I just wanted to drop off and go. Service person mentioned I would have been charged for the rear door if I had purchased the $15 additional insurance. A bit off putting, but over-all service was friendly and accommodating.
Glenn A.The only thing I would recommend is to clean the steering wheel and your hand books a bit better. The steering wheel was a bit sticky and my husband got oil on his hands from the book. Everything else was great! Your staff are very friendly as well. Thank you very much!
Lynn L.Everything was great.
Robert S.Much more efficient with drop off as I don't even need to go into the facility. Inspection and check out all done outside in a matter of minutes.
Marcus V.Am remt uahal. Verr good srvice, wood agan do loan. Tapn't at table 4 pai. Plz maek see the remtal past 4 me plz. Kthx
Kane D.Friendly, and helpful despite being busy. Love this location.
Scott F.Customer service has been excellent. Very happy.
David G.Not much of anything . Staff was excellent can clean ran well. Very good service from staff when I returned. If I need another truck or van I will definitely be back thankyou
David S.Customer service at this location were great very friendly and very helpful
JT W.Nothing. The staff on check in (and return) was outstanding. Very professional, answered all questions. Very informative. Easy process. First time renting a u-haul but wont be the last. I was most pleased
Lyn N.I m hsppy with uhaul. The staff is really friendly and fast service, however, I was given misinformation multiple times, false information that ended up costing me over $200. When questioned the only answer i received was....well this is what the computer says..
Brendyn E.The associate was very helpful and easy to deal with, this will be my Goto Uhaul dealer for future rentals, great job guys! ¡Gracias!
Mike A.Guys at the desk were very professional
Arthur A.Have always felt that the young staff at this location, do not take customers seriously,they are more interested in joking between each other..and what topped it was we had a windshield vandalized the night we picked up truck, we put $188.00worth of fuel in it, when we had to get another truck the next day , we were never reimbursed for our fuel, we had to fill new truck..we paid for broken windshield on first truck out of pocket..glad I never have to use this location again..bad service.
Gail P.Jasmine, the woman who assisted me, was fantastic. The whole process was smooth and easy to navigate. I will definitely use this location in the future.
Nicole M.nothing because you are already providing excellent service.
Ed B.Sometimes the wait in line is quit lengthy even after doing the Express Checkout online.
John D.Very seamless operation. Good staff.
trevor B.Customer service was excellent! Super friendly and efficient staff. Process was quick and easy.
Lori B.Staff help excellent and reliable specially at Welland avenue ,st Catharines location
JoseManuel M.Great experience again renting from U-Haul!
Silvio D.Keep up the great work
Gerald D.I don't know. The experience went very well.
Kathy C.have more availability , i wanted a 25' truck but only a 20' was available i do understand increased demand but it would be helpful if uhaul could attempt to meet those demands by studying the trends etc . specifically “ caleb†was stellar in his position . he was clear and helpful when explaining availability and what trucks were available when. he also made for a very easy truck return. much appreciated ( give that guy a raise!)
Kirk N.The associate at the front desk said we were good to go. So I assumed our trolley was in the back of the truck, but it wasn't. When we got home and realized the office was already closed.
Michael S.Always friendly service here. Slow at times, but it is busy and it is a rental place so lots of paperwork. Overall a good experience
Kevin M. | First ImpressionsI could not open the door to my unit as i am a disabled senior. I went back into the store to get help. He came out, struggled to get the door open, and even to close it. He even mentioned about the door being stiff. No offer was made to oil it . When I came back later, my husky friend had trouble opening and closing the door. I was upset because I had asked them to call me when another locker opened. After waiting a month, I called myself and they said they had ONE left. I hurried in to hear another person renting a l9cker. People see old people and just ignore them, I always had good service 0reviously, maybe he didn't care as it was a cold windy day. Thanks for your time. Janice Sanvido
Janice S. | First ImpressionsThank you for many years of storage
CARRIE C. | Overall ExperienceReally please with the service Tks
Jean G. | Overall ExperienceVery friendly and professional staff. Clean and very well maintained facility
David D. | First ImpressionsPerfect
George A. | Overall ExperienceMy experience was good whenever dealing with staff in person, they were helpful and competent. My main disappointment is that I could never get through to the office by phone (over 10 attempted calls at different times over a week). As a result I have an outstanding accounting issue that hasn't been addressed.
Kenneth E. | Overall ExperienceVery friendly staff. Good value. Will use again
Cameron M. | Overall ExperienceI had no problem at all with the staff, they went above and beyond for me!!! Especially Sam the manager. However I will be lodging a full complaint about the two units that I rented!! The one unit which I kept all my furniture in my couch there was a piece about 2 inches long eaten by mice this couch I only purchased three months before I put in storage. The other unit was totally infested with mice and there was a leak in the right corner at the top all the way along the unit all the boxes were soaked and moldy all my clothes were damaged my vases were damaged and the mice had eaten through everything. There was absolutely no perishable goods in that unit there was no reason for mice to be in there!!!I am very disappointed with that I lost a lot of property that meant things to me and because of that storage unit I no longer have them.
Pam P. | Overall ExperienceCustomer Service was amazing. Staff was knowledgeable, professional and speedy.
Noah M. | First ImpressionsI love uhaul use you guys for years wouldn't go anywhere else
RONALD J. | Overall ExperienceAbsolutely the best company I've dealt with this year, actually best company I've ever dealt with. Sam came through for my family big time in our time of need. I recommend her for any of your moving or storage needs. I definitely am I repeat customer. Thanks a million Sam, you are a stand out in our families eyes
Carrie B. | Overall ExperienceThe staff went above and beyond to help me and dispose of some of my items. They were courteous and friendly each and every interaction was a pleasure!
Beth C. | Overall ExperienceService is great. But I think that they should prorate as well. I only had my things in for a month and a half but I had to pay another full month so I lost out on $53 because they do monthly. Sometimes people find places to live before the end of the second month. I really recommend prorating for this reason.
cynthia s. | Overall ExperienceHad some minor issues with the latch on the storage unit and the truck was not where I was told it would be but overall great experience because the staff are EXTREMELY helpful and nice!
helen d. | Overall ExperienceStaff in particular were excellent!. Friendly and very helpful!
helen d. | Overall ExperienceCan't remember her name (Sam?) Absolutely fantastic service each time we were in.
Jeffrey W. | Overall ExperienceThe Lady who dealt with me at the Welland location was Awesome - Very Friendly and Professional. The Gentleman, located in Hamilton, who took my call and set everything up was Great!
JUDITH G. | Overall ExperienceChanged size of unit with no issue.
Johnny S. | First ImpressionsDue to a snow storm we couldn’t get to move and was charged a month rent for 2 days not good business
Leonard F. | Overall ExperienceEasy transaction in changes to storage needs.
dave l. | First Impressionsno good
John B. | Overall ExperienceAwesome team you have at UHAUL. Very professional, prompt and knowledgeable. 2x thumbs up. Keep up the great service.
mario c. | ReservaciónThe staff was very helpful and friendly. I would recommend to anyone.
mark v. | Overall ExperienceStorage latch was broken. They did nothing about it. I paid a bill on July 31st of 200$ and moved my stuff out august 6th and they wouldn't reimburse me anything. Will never use this place again Awful
Regan S. | Overall ExperienceNot a pleasant customer service but in the end the rep that I ended up talking to went above and beyond.
carol t. | ReservaciónVery pleased.
Carolyn M. | Overall ExperienceThank You...
Gerald H. | Overall ExperienceMore staff needed, long wait to pick up & return. Otherwise it's good.
ROBERT C. | Overall ExperienceEveryone was extremely friendly, helpful and accommodating. I used multiple services at this facility for 2 months in between moves, and they were wonderful every step of the way.
Kristina G. | Overall Experience