Comentarios de los clientes para U-Haul Moving & Storage at Waco Dr

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Waco Dr

Clasificación general:

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Elizabeth N. | Overall Experience |
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My account was messed up because the guy who entered my info, did it wrong. It lead to a lot of problems and I had a hard time cancelling.

MICHAEL D.
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Customer did not leave a comment.

Jeffie S.
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Customer did not leave a comment.

Adriana B.
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The uhaul worker failed to let me know that they had transferred my reservation to another location. He could have called so that I wouldn't have had to waste my time and gas driving across town. Then he didn't even say sorry. Then the truck had bald tires. We had snow and the truck got stuck. This was a horrible truck and experience

Joel G. | Overall Experience |
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Customer did not leave a comment.

Stan M.
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Customer did not leave a comment.

Kris C.
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Resolved any issue, and all my questions, I had at the time.

TERESA Y.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Cynthia W.
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Definitely a quick turn-in. thanks a lot

An N.
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Customer did not leave a comment.

Freda V.
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Very nice employees

Deborah C.
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Thank you Cedric & Chris you both were very professional.

Joaquim F.
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Very friendly people. They were ready for me and took good care to ensure a speedy transaction. The return was equally easy and fast.

Rhitam N.
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Customer did not leave a comment.

frank L.
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Less than 20 miles used total = no need to fill up gas.

Donald B.
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Customer did not leave a comment.

Kimberly A.
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Cedric and the other employees had EXCELLENT CUSTOMER SERVICE. They were very helpful and understood what i needed. During these times it was very refreshing to have such good people to help my daughter and I with our needs. Keep up the GREAT work guys!! Thank you again!! Kimberly Allen

Jose P.
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Customer did not leave a comment.

MICHAEL JOHN A.
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Customer did not leave a comment.

Tiffany H.
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Customer did not leave a comment.

JEAN D.
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Great customer service.

Steven M.
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Customer did not leave a comment.

Stephanie R.
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No comments at this time

ROBERT U.
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Customer did not leave a comment.

DALTON H.
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Customer did not leave a comment.

Elizabeth O.
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Customer did not leave a comment.

John H.
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Great customer service

amber R.
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Customer did not leave a comment.

Timothy S.
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Customer did not leave a comment.

Janeth G.
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Customer did not leave a comment.

martha T.
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Very Helpful and easy to drop off.

vasali V.
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Not advertise the false 19.95 rat patuty. say like it is 69 or whatever!

Donald C.
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Excellent service quick and easy

Shannon M.
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Customer did not leave a comment.

Craig S.
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Very helpful and quick service. Thank you

Daniel M.
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Customer did not leave a comment.

Douglas B.
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Brent and Stephen were very professional and made my move easier with their excellent customer service. My next move will be with Uhaul. Thank you.

Matthew G.
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Cedric was very helpful and welcoming.

jesse M.
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Customer did not leave a comment.

ASHLEIGH E.
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Customer did not leave a comment.

BART A.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

Anthony M.
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Customer did not leave a comment.

Phillip H.
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Customer did not leave a comment.

Angela H.
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Customer did not leave a comment.

Rachael R. | Overall Experience |
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Customer did not leave a comment.

Tiffany M.
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Customer did not leave a comment.

TERRY M.
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Customer did not leave a comment.

patrick C.
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Give accurate information and consistent information; dolly and blankets were supposed to be included; with no charge for the dolly. 25 min wait time to actually wait in line to get my rental, gas estimate was slightly underestimated; I was told I could drop in another city; they said the did not accept drop offs and wanted to charge me. I had to argue, and since no charges were popping up they finally took it; somewhat hidden charges not emphasized boosted price: explain the contract better. ; do not tell Persons and affirm a drop off and then say you ant do that plan;

Rebecca T. | Online Move In |
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Allie was very friendly and professional.

Linda B.
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Customer did not leave a comment.

Margueritte F.
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Customer did not leave a comment.

Violet R.
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The truck had difficulty starting each time and there was less than 1/4 tank when I picked-up truck.

Lynnette A.
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Customer did not leave a comment.

PAUL P.
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Customer did not leave a comment.

Chris A.
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Customer did not leave a comment.

Virginia B.
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Customer did not leave a comment.

Abigail D.
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There was a great worker doing equipment pick up. He cleaned out the truck and even gave it a quick mop. I wish I got his name for a shout out, but I didn't. Thanks buzz cut and sunglasses guy!

charles M.
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Customer did not leave a comment.

Joshua D.
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Make sure tires have air. Rt rear outter dual wheel was flat noticed vibrating at 40mph+ after picking it up.

Stephen J.
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It's kinda hard to see where the Customer Service checkout counter is when first entering the office; maybe have a big overhead sign?

Michael M.
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Customer did not leave a comment.

Sharie N.
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Customer did not leave a comment.

Randy Y.
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Customer did not leave a comment.

Wesley Y.
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Customer did not leave a comment.

terry W.
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Customer did not leave a comment.

Margaret Z.
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Customer did not leave a comment.

Daniel M.
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My reservation pick up was changed to a different location. I can't understand why the truck couldn't have been taken to the location we chose. Also, employees need to be re-educated on the insurance policies. We purchased the SafeMove policy and were told that it covers EVERYTHING. I specifically asked that, in a case example, we pulled into a gas station and hit the awning, would that be covered ? We were told yes, it covers all damage and liabilities. This was not the case. We had a small accident and clipped the side of our apartment building - I filed a claim and was told that the insurance only covers the truck - NOT any other damage or liability. The insurance policies are not clear and the employees need to be fully aware of what is/is not covered. This will be our last move with Uhaul.

MICHAEL R.
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Customer did not leave a comment.

JOSHUA D.
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Customer did not leave a comment.

Cynthia M.
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Customer did not leave a comment.

Rachael K.
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An awesome experience and we will do business here again.

Crystal W.
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Very nice staff!!!

Khanh B.
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Customer did not leave a comment.

Kimberlee R.
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Customer did not leave a comment.

La Wanda T. | First Impressions |
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Customer did not leave a comment.

Sherrice B.
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Don't change a thing. I love y'all's customer service. This is the only location I use when I do move.

frederick S.
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friendly staff with smiles

Adrian N.
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Customer did not leave a comment.

kim B.
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Customer did not leave a comment.

David W.
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The manager was great. He went above and beyond to help us with our move.

John W.
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Great Service

Terry M.
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Customer did not leave a comment.

joe N.
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Customer did not leave a comment.

Jana L.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

Beau R.
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joe E.
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Customer did not leave a comment.

Dawn C.
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Every thing was excellent, I have used this service several of my moved and service was excellent.

steve L.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

George B.
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Customer did not leave a comment.

Alan A.
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Customer did not leave a comment.

Roberto S.
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Customer did not leave a comment.

jason T.
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Customer did not leave a comment.

Catherine S.
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Our experience was smooth and easy. The gentleman who helped us, believe his name was Cedric, was polite and efficient. Thank you.

YVONNE TUCKER M. | Overall Experience |
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I moved-out of the unit on 9/26/2020; you emailed me with Delinquent Notice. I NEVER received am email for my move-out. This email suggests my move-out was 10-06-20---THAT IS INCORRECT.

Daniel H.
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Customer did not leave a comment.

Michael D.
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Customer did not leave a comment.

Joseph N.
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Customer did not leave a comment.

valencia L.
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Customer did not leave a comment.

Kelvin K.
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Customer did not leave a comment.

John P.
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Customer did not leave a comment.

Vanessa P.
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The staff were very helpful and professional. The process was was fairly and easy. The price was as expected.

Robert F.
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Easy clean fast courteous.

Deidre W. | Overall Experience |
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Customer did not leave a comment.

Jennifer L. | Online Move In |
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The staff was crazy busy but they still made sure we got everything we needed. Thank you!

paul G. | Overall Experience |
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Customer did not leave a comment.

Tanya G. | Overall Experience |
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Customer did not leave a comment.

Bruno V. | Overall Experience |
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My only complaint is the cost of the storage facility. I was paying $127.00 a month. I've paid half that at alot nicer storage facilities.

Dawn L. | Overall Experience |
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Customer did not leave a comment.

MAXANNE S. | Overall Experience |
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Customer did not leave a comment.

frank e. | Overall Experience |
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Very professional staff and very well ran organization.. Every bit of the process was easy and there was nothing at all to me that was not true. I absolutely recommend this facility to others!

VINCENT R. | Overall Experience |
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Excellent facility

Derek A. | Overall Experience |
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This facility was great in its appearance and maintenance and the staff were helpful in offering a good plan for storage.

Matt R. | Overall Experience |
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Only knock is store did not answer phone anytime I called.

jennifer h. | Overall Experience |
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Hi. I am trying to get the Waco Uhaul to contact me on move out of a storage unit. I have called multiple times and get redirected to the call center. They message the property but I get no calls back

George M. | First Impressions |
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The guys at Uhaul Waco Dr were great to work with. Very helpful and accommodating!

Melissa S. | Overall Experience |
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Great job

patricia v. | First Impressions |
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great customer service

Delaina E. | Overall Experience |
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There were a few glitches, but they were taken care of

JEFF S. | Reservation |
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I did not use them. I also cancelled my storage building twice.

Delaina E. | Overall Experience |
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Everything went well, wish there had been a unit on the first floor though

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