Customer Reviews for U-Haul Moving & Storage at W W White

2,828 comentarios

4502 Rigsby Ave   San Antonio, TX 78222
(@ S Ww White Rd)

(210) 333-3131

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 333-3131

4502 Rigsby Ave
San Antonio, TX 78222
(@ S Ww White Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELMA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRIS C. 
Clasificación:
5.0

Everything was great. Fast friendly service.

JASON M. 
Clasificación:
2.0

Employee #1 tells me to wait for employee#2 who just stepped out to pull out a vehicle for a customer. Employee #2 returns starts helping me then stops to socialize with another customer who walked in after me. Employee #1 then starts helping another customer who walked in. Service here was horrible on this day.

STEPHEN D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Sandra T. 
Clasificación:
5.0

please make sure you have an accurate email address.

david H. 
Clasificación:
3.0

El cliente no dejó un comentario.

BERNADETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTI S. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICENTE B. 
Clasificación:
3.0

I fixed your radio and kept every part of the u-haul clean fregranc and all how am I being billed 600 gas was the only issue if anything.

BRIDGETT A.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

GLEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE KELLY L.  |  Overall Experience 
Clasificación:
5.0

Customer service could be more friendly.

MARIA M. 
Clasificación:
4.0

Very nice and fast

John M. 
Clasificación:
5.0

TROY... is awesome....he would be an asset wherever he worked!!!

WILLIE S. 
Clasificación:
5.0

Customer service was great and representative (Diamond) was courteous and very professional

Gabriel A. 
Clasificación:
5.0

No, just keep up the great job

SAUL C. 
Clasificación:
5.0

Great customer service 👏 👌 👍

STANLEY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

AARON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY F. 
Clasificación:
3.0

El cliente no dejó un comentario.

BENJAMIN G. 
Clasificación:
5.0

Mr Hardy was very pleasant i very satisfied with the service I received thank u so much for making my move easy

LETICIA O. 
Clasificación:
3.0

The manager there Troy Hardy went above and beyond to help me out. I was very impressed with him.

VICKI B. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy H. 
Clasificación:
2.0

I have some serious complaints about some aspects of service during the end of my contract. I would appreciate a call from senior management at your convenience. Thanks, Respectfully, Brian Ayers

brian a.  |  Overall Experience 
Clasificación:
5.0

Nothing very efficient.

Paul P. 
Clasificación:
5.0

Thank you my storage was very clean and when i check out it was very clean also your staff was awesome Be Bless And Stay Safe

VANESSA M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M.  |  First Impressions 
Clasificación:
5.0

Nada

jerry M. 
Clasificación:
1.0

Be there during your business hours and answer your phone. Change your answering message to say you won't return any calls. I had to go to another Uhaul location. This place sucks!

JAMES W. 
Clasificación:
3.0

Don't overbook the reserved truck. I ordered a 10 ft but had to take the 17 ft

Derrek B. 
Clasificación:
1.0

There was zero customer service! The employee that issued me the trailer didn't check the functionality of the trailer at all! I barely made it 10 miles before I found out that the drivers side tire wasn't good. I lost an entire day of travel because I had to wait for the tire to be replaced. The worst uhaul location I have ever used!!!

DANA C. 
Clasificación:
3.0

The location seems to be in a bad part of town and not very user friendly to return equipment after hours. Also it is hard to find the key drop box. if i had been alone i would have been afraid to stay very long.

VICKI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUEL G. 
Clasificación:
1.0

Double check to make sure the trailer hook on right. Ours came off while driving on the highway.

RICHARD G. 
Clasificación:
5.0

LOCATION IS TO SMALL !! PARKING IS LIMITED FOR CUSTOMERS

ALBECE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas N. 
Clasificación:
1.0

I was waiting for an to pick up my rental when I was in line Troy decided to help some woman who complain about the wait and help her before me when I was the next in line He was rude Threw my credit card at me and when I expressed to him that He was rude ti the wrong person and shouldn't be rude to me , I told him I was going to make a complaint to corporate and he threw me another card said he take it I said no I would call call corporate myself I'm sure there are cameras to show the rudeness and unprofessional behavior every thing I said he gave me negative feed back they also blocked my car in after hours I had to move the trailers by hand myself to leave the location in a area that is high risk at that time Im sure you can review the camera once again to show how I had to move your equipment to leave the location I'm so unhappy and embarrassed that I had to be apart of the kind of work ethic that should never take place in any situation

JANETTE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Montique S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WARREN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

nothing just keep up the great job

SAUL C. 
Clasificación:
4.0

Perfect experience with the guys at uhaul that helped me with car hauler rental. Very professional and much appreciated.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY T. 
Clasificación:
5.0

Employee was busy with other customer so we had to wait for a while, but that's expected on a Saturday morning. He was courteous and efficient. He got us on our way quickly and was willing to answer any questions we had.

RAYMOND C. 
Clasificación:
5.0

Bueno

DONALD W. 
Clasificación:
5.0

Gerald was awesome and so helping!! We went ahead and reserved our moving truck for next month so we can have the customer service.

TIFFANY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cecil H. 
Clasificación:
5.0

He was very professional and working hard to service all customers.good job

SHERRY S. 
Clasificación:
2.0

I reserved dollies and 2 dozen blankets, but only after I arrived to pick up the truck did anyone inform me that none were available. I can't move furniture without both items. They put me in a jam. They provided zero help for me to contact other U Haul locations to find dollies and blankets. They were happy to sell me blankets though. I ended up paying $100 for ten blankets. I had to scramble to borrow dollies and blankets from friends. What's the point of making reservations for equipment if you are told at pick up that none is available? Don't wait until then to inform your customers of your shortage. The truck was clean and operated just fine. Drop off was simple.

JEFFERSON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE G. 
Clasificación:
1.0

Worst experience ever. We left a sealed box in the truck by mistake and when we went back to ask for it, they claimed they throw everything found on the trucks into the garbage. We checked the dumpster and found some of the items from our box in there, but no box or the rest of the stuff, which added to more than $2K in value. Needless to say, a Police report has been filed and we will be putting an official compaint.

ROSA A. 
Clasificación:
3.0

Yall can improve on cleaning in the insides of the trucks it was a okay and the guys were nice

Melinda S. 
Clasificación:
4.0

For some reason the details of my online reservation didn't carry over and so I had to go through options again. This lead me to forget packing blankets until it was too late. Cost is quite high. Work on fuel efficiency of truck.

MICHAEL I. 
Clasificación:
4.0

El cliente no dejó un comentario.

GERALD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR A. 
Clasificación:
5.0

Thank you for your professionalism and help when I was in need of a Uhaul. I'm very appreciated. Have a blessed evening.

ERNESTINA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUANITA V. 
Clasificación:
1.0

This was my first and last time using UHaul. I used a 15' truck for 6 hours and was charged a total of $500. I had to contact customer service twice and speak to 2 supervisors TWICE to get all the wrong charges refunded. The person at the counter never recorded that I returned the truck at 6 hours and so I was charged all these fees. That was not my fault and it was out of my control. Worst experience. I will never recommend UHaul to anyone and if anyone talks about getting a UHaul I will make sure to direct them somewhere else.

Eliz C. 
Clasificación:
5.0

It was very expensive but the service was excellent.

VANESSA M.  |  First Impressions 
Clasificación:
5.0

Nada

jose S. 
Clasificación:
2.0

My experience with the manager was always great but he could not be there during all times of operation. Several other members of the staff were surly and basically lazy. Our storage unit was discovered unlocked in June. Items such as an appliance dolly, 2 step ladder, etc were found missing upon move out. The large vanbody storage units are susceptible to break-ins due to their separate location. There is no fence or gate to protect tenants storage units.

Clifton C.  |  Overall Experience 
Clasificación:
3.0

Make sure inside of the truck is clean and well maintained. Dash board needed to be wiped down and someone left an open bottle of water on the passenger side. There was also a message on the dashboard screen that the tire needed maintenance. The agent does not listen well. I kept having to repeat myself several times.

JONATHAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YVONNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy C. 
Clasificación:
5.0

Troy the Manager was great and communicated well. I will be using this location for all my Uhual needs.

TRISEAN S. 
Clasificación:
5.0

The guys were kind & helpful. They helped me hitch on the trailer and were also quick in getting me in and out when I returned it. Great service!

STEVEN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN PATRICK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

Very professional

EARL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristi B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

Nothing I can think of. Everything worked perfectly.will return to this location again.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEAH I. 
Clasificación:
5.0

N/C

YVETTE R. 
Clasificación:
1.0

Made a reservation for a 26' truck show up and no truck. Why let a person make a reservation and not have a truck. If one isnt available then say its not available.

JAMES S. 
Clasificación:
5.0

Friendly . Rep knew what he was doing

sleepnumber J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jhirmesia C. 
Clasificación:
2.0

When I picked up the truck and trailer it was unswept and the person just back truck up, hook trailer and walked away without doing a walk around or even checking the lights on trailer. On my way from the uhaul place to my house (2.5) miles away the tire light came on so I stopped and added air. Later that night the light came on again and we found a large piece of metal lodged in it. I called the roadside number and that gentleman was great. He had someone out within an hour and had the tire replaced. I believe his name was Ian. That piece of metal was an old Allen wrench. It had been in there for a while. Other than that everything went smooth.

MATTHEW S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WHITNEY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES E. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK K. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN S. 
Clasificación:
3.0

The brakes on the truck were BAD had to push the peddle all the way to the floor for it to stop. The guys at the desk were very helpful and courtesy

EDGAR R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA T. 
Clasificación:
2.0

ROACHES EVERYWHERE…I got this unit cause it was supposed be climate control…mind you it’s like plywood between each unit RAT poison Was already in the unit…will be moving my stuff ASAP….if you have nice things or don’t want rat or roaches all over your stuff go somewhere else

MARISA M.  |  First Impressions 
Clasificación:
5.0

This is a review of the website, not the site where I picked up the truck from. Stop bombarding me with page after page of add ons to my truck rental. It's disgustingly greedy and ridiculously annoying. If you really want to show us those items, put them all on one page instead of multiple pages. This really turned me off the rental, and the only reason I didn't go to a different company to rent was because UHaul was the only one currently available. The store where I picked up the truck from was excellently run. The guys there were quick and I had no trouble picking up.

NATHAN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

Troy was very professional and very respectful 5 stars ⭐️

TAUREAN S. 
Clasificación:
5.0

The app for return could not verify my location

raul F. 
Clasificación:
5.0

Shoutout to Troy, he was professional, welcoming, and genuine. He answered all of our questions as first time customers and made it a smooth rental experience overall!

TRISTEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE R. 
Clasificación:
5.0

Hire employees with qualities similar to Troy!

willie J S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline D. 
Clasificación:
5.0

When I picked up the dolly I wasn't given any instructions, I had to ask since u had no experience using one, but when I returned the key the following morning that person was excellent, he handed me my receipt and I asked where do I drop the dolly he said it's already unhooked and you're ready, that was real l y awesome he is truly on the ball. Please I hope he is rewarded for his excellent professional svc. (The guy working this morning is whom I'm talking about.)

BENJAMIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

agustin r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Becky P.  |  Overall Experience 
Clasificación:
5.0

This staff understands customer service! Extremely accommodating!

RODNEY B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dvantenea M.  |  First Impressions 
Clasificación:
5.0

Thanks to GM troy was a hole lot helpful & glad to have his help and very much appreciate all he did for us .. I give him 5 👍👍👍👍👍

Lashera G.  |  Overall Experience 
Clasificación:
5.0

I have been renting trailer s and storage from this location mangers and staff are very helpful

Daniel S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ALAN MICHEL F.  |  Overall Experience 
Clasificación:
5.0

Hands down Troy & his team are the best!! I highly recommend this location.

Valerie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL H.  |  First Impressions 
Clasificación:
5.0

Troy Hardy was always kind, friendly, and helpful. He was always on the job when I went in to make a payment. God bless you!!

Sylvia C.  |  Overall Experience 
Clasificación:
2.0

Had to call them 4 times to tell them I had moved out of my unit an they still sending me bills for it and the roof leaked

JUSTIN H.  |  Overall Experience 
Clasificación:
5.0

Troy was very professional and helpful. I recommend this facility because of the excellent customer service I received here from Troy and his staff. Gracias

Elida C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimbra F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon l.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

herbert k.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

herbert k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose M.  |  First Impressions 
Clasificación:
5.0

excellent service excellent service hours. just a little advice they need bilingual staff who speak Spanish thanks for your service

ALAN MICHEL F.  |  First Impressions 
Clasificación:
5.0

Mark was very helpful and listened to all my needs a great employee

lucila r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry G.  |  First Impressions 
Clasificación:
5.0

Staff were very helpful and professional.

brian a.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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