Access time lengthened would be very beneficial....having to pay for additional time to enter is a bit much. Can the hours be extended to 10pm?
Warren A | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at W Lake Mead Blvd
Testimonials From Recent Customers
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It was great!
SHEILA T"The managerial staff exhibited an extraordinary level of professionalism and warmth, fostering an atmosphere that transcended mere hospitality. Her attentiveness and genuine kindness cultivated a familial ambiance, evoking a profound sense of belonging. Such a heartfelt experience resonates deeply, leaving a lasting impression that is both rare and invaluable."
Calderone O | Overall ExperienceNothing just stay the course.
Kim NThe gentleman helping me was great. Courteous and kind
Warren A | First Impressionslove the service because they were always willing to work with me when I had an issue
jeanette d | Overall ExperienceThe staff was very friendly, helpful & accommodating and always made sure we were well taken care of. Thank you Sharon Smith & Staff!!
Eva P | Overall ExperienceNot a thing. The person who helped me was professional and helpful.
michael cGreat staff
tristan c | Overall ExperienceMiss Debi is absolutely amazing! So friendly and outgoing. Definitely made me feel welcome and appreciated.
THOAS RIf ever I needed storage again I'd absolutely come back excellent place! Thx again
Lamar t | Overall ExperienceJeremy and John were awesome. Appreciate Jeremy so much
KIMBERLEE SService was great and Deb is an amazing employee!
Carla LI have absolutely no complaints whatsoever, all of the staff were friendly, patient, and went above and beyond to assist me. I advocate giving them all a raise. Their performance surpassed the standard and expectations.
Maurice E | Overall ExperienceEverything was good quick check in and out...Thanks so much
APRIL WThanks. You were there when I needed you!
James H | Overall ExperienceThe staff at this location was friendly and helpful. Very nice people who made the process easy.
ken rCustomer services was amazing. Definitely will be back to this particular location
ROY HI have been coming to this Location for years and the service is Stellar! Sharon is absolutely Amazing! However, I would caution for whomever is responsible for the trucks; tires need to be more aware. (Especially in Las Vegas 3 digit heat) My husband and I could have been killed as the tires were bald and cracks throughout both tires in the front. However, right away after speaking to Jeremiah he informed us to call roadside assistance who on time but it delayed us for 60 minutes. In 104 plus heat. Jeremiah, took care of us with the rental. God Bless. I will return but it is imperative for the trucks to be inspected. Yes I will return and recommend in the future only because they took care of the emergency expeditiously
HOPE FEveryone went above and beyond to assist me with my needs. The experience was jovial and I would love to recommend anyone to use the services be it a friend or stranger.
Maurice E | First ImpressionsI was very pleased with the way they handled things with me and made my experience very easy
CAROLINA EVery friendly and kind the customer services
ANGELICA MSharon and Deb are fun to work with. Will highly recommend
Charles WLove Ms Sharon
gianni aDeb and Sharon made the check in experience a lot of fun. Deb took her time and made me comfortable thru the entire process.
Charles W | First ImpressionsProcess was fast and employees were so helpful and nice.
Jeanette M | First ImpressionsI have used the storage for many years. And I have nothing but good things even through tough times and Sharon, the manager was helpful. All the way, I really appreciate her professionalism and friendly attitude. Along with the rest of the staff. Thank you Sharon and team!
tashana C | Overall ExperienceI been a customer for over five years never missed a payment but one time I was late by a few days I was charged a late fee I called to see if they could excuse it and the the rent had went up several times since I been a customer the amount of rent paid over the years I could have bought several sheds that I could own long story short I did like renting at uhaul I just couldn't afford the payments anymore it was reasonable when first moved in
Charles P | Overall ExperienceEveryone was great to work with!
Jeremy Smy name is Kathy Love and I have utilize your facility for almost 4 years. I live 15 miles away, but refused to relocate because of the excellent service that has been provided. Because of the trust that Sharon shows me as a loyal customer, I am totally satisfied with exceptional service. Thank you UHAUL for hiring her and thank you Sharon for being an excellent manager and showing me that things are safe. Blessings
KATHEY M | First ImpressionsChristine is the best, made my going south type of day do a 360 and helped more than she knows
Luis G | First ImpressionsThanks for making everything runs smoothly
Jody O | Overall ExperienceThe customer service person at the front desk Debi was a pleasure to work with. She was very knowledgeable about the business, and had a friendly conversation to pass the time throughout the process. Again wonderful customer service and would recommend this location specifically due to her kindness.
Richard PCourteous, respectful, clean, helpful, friendly,.. Simply the best.
Nicolaus H | Overall ExperienceThe staff was fantastic
Cedric S | Overall ExperienceScammed me
Morgan HThe only problem I had was the continual increase in price.
La T | Overall ExperienceEnjoyed getting a storage from this location customer service was above and beyond what I expected or have experience before renting a storage.
Albert M | First ImpressionsVery helpful and compassionate staff. The best I've ever worked with. They all deserve a big raise!
Dennis M | First ImpressionsThe entire staff at this location was exceptional!! Everyone was very friendly and helpful and I appreciate them very much. Thank you for everything
Jay ANice stafff and very helpful also worked with me.
Raynear G | Overall ExperienceThank you for letting me use storage what awesome staff
Delores B | Overall ExperienceMy experience here with Tommy was nice. He is knowledgeable and understood what I needed and how long I needed. I will continue to rent at the location,because of the great customer service and the cleanliness of this location. Thank you Tommy for being awesome
Sharon FThe staff are very personable. Ms. Debbi is excellent. She has a wonderful personality. And they made sure I was taken care of.
Frankie C | First ImpressionsThey very helpful
Shalonda K | Overall ExperienceThis site had unclean surroundings. Homeless people with suitcases at night in the area.
William S | Overall ExperienceVery good customer service
Tracy RThe staff was very kind, thoughtful and courteous. This location is definitely one of the best.
elaine C | Overall ExperienceSharon is great!
Johnais MI don't like the alarm going off every time I open my unit
Hanee A | Online Move InI turn the truck back with a quarter of gas because the lady when I got it told me if I turn Back with 1/4 I save 18 dls and I don't save nothing because the guy who toke the truk in the afternoon put that I turned back less than a 1/4 of gas and that's not true
Armando AYour employee that helped us was really nice and friendly. Was fast with check in and check out. Was an overall good experience with no hidden charges.
Ella AEasy access.
Dontrell Q | First ImpressionsRated average from the mix-up when I first initially signed up for U-Haul.
DERDEN S | Overall ExperienceHave a better uhaul because it started smoking on the highway like I thought I had to pull over then it stop and I proceeded on my journey. But the uhaul needed some mechanical maintenance. But they were very great with customer service.only the lasvegas uhaul.
Aretha MSharon and all of the employees that were very helpful and always courteous to me which you don't always get. I just want to say thank you for my two-year stay and I absolutely absolutely have recommended people to go there so
wendy w | Overall ExperienceThank you for your patience and help!
RUBY SSharon the manager was extremely nice and courteous, she is the reason I would only rent from this location.
Tina OThe management is excellent! I could reach them anytime I wanted to I could talk to them about anything that I was dealing with at the time. They're the best I've ever seen! God bless you all!
burnett b | Overall ExperienceThank you for the great service
Monica Z | Overall ExperienceSharon was a big help. She was able to help me get a rental with my unfortunate circumstances. Keep up the great work boss lady
SOMOZA AVery nice people
Crystal S | First ImpressionsThe staff is very customer oriented. They make sure their customers are their focus. Job well done.
Carmen H | Overall ExperienceExcellent Services and management
SEANDRA H | Overall ExperienceUHaul is always convenient for residents who need storage..
pacita o | First ImpressionsI appreciate you. Thank you so much.
Angela K | First ImpressionsTook four hours for getting the truck and truck smell like cigarettes
Julio OVery friendly workers
Stephanie BI ordered mobile online and once I got to the location it was not easy. Then when Representative helped me I learned there was.a hundred 100. Deposit. It never said that on the website. You really have to let people know what's going
Kim CVan doesn't smell good
Cierra BThe front desk worker, Debi was so nice and helpful! I'm goin to enjoy my time at this location while my items are stored here.
Siovonne MYour office staff is definitely 5 stars each person I encountered were from Deb to clerks that stayed after 7pm trying to help me to the top GM there @7AM opening and had already resolve my issues at return of truck. This and all UHaul locations always gets it right Thank You
Cherylann SU haul is very reasonable and even i has an issue with location return the customer service was very helpful just moved to your area and i will continue to be a loyal customer Thank you for my Free Month with one way rental I’ma happy customer
tiffinni S | First ImpressionsThe leasing agent was a delight!! Very nice and helpful
SIOVONNE M | First ImpressionsThe Staff at this site were always friendly and courteous. The facility was always clean. I will tell anyone that if you need a storage site come to this location . Where Not only you get Great service but treat you like family!!
TIFFINIE C | Overall ExperienceI just wanted to let someone know at U-haul that the lady at the counter that helped me was pretty amazing. As I was waiting in line to return my van rental, she had a really rude and difficult customer. As her customer laid into her, she kept being quite professional and friendly. I was amazed. I couldn't do it. What was even more amazing was that by the end of the customer finishing renting her new storage unit, they were both laughing and the customer left happy. It was quite amazing. It was at the u-Haul at Lake Mead on January 31, 2024 around 3 pm. Someone needs to send her a fat gift basket full of thank you presents and you guys are lucky to have her. She's going to keep doing great things for your brand.
Gilberto LThe only issue I have is the access to the actual storage building I feel like if I have access through the gates I should have access to my storage unit other than that everything is excellent
TYRONE B | First ImpressionsI had called Saturday to reserve a spot on Sunday I kept calling the 1-800 number because it would not allow me to fill out the paperwork online that I had got an email to fill out. I stopped at the office on Monday told the young lady that I was renting for a client and she said it was reserved and I received another email. Upon arriving on Tuesday the lady could not find my reservation and even though I told each one of them it was for my client somehow this storage thing is still in my name even though he was there and gave his ID yesterday. U-Haul cost me a extra $150 because the movers have to wait 45 minutes for us to even get done with paperwork to be able to get into the unit. As other customers waited and she had to get other people on the phone line. There is no order in this place they have bad communications and even though I'm showing her all the text and emails in my phone it is not within the computer and you cost me $150 for something that should only took 10 to 15 minutes to do on paperwork. And I'm still trying to figure out why is the unit in my name when he came in please make me understand.
DERDEN S | First ImpressionsAll of the staff are so polite ,helpful and caring.They feel like family.The facility is always clean. Our Family appreciates this site.
Tiffinie C | First ImpressionsThe customer service, the truck I rented, the whole entire experience was a 0/10. First, they rented the truck to me on E, EMPTY! The truck's catalytic converter was stolen before so the replacement makes it sound & drive like garbage!!! The staff are unprofessional (nasty attitude like it's not all their fault) and not very knowledgeable either. One of the worse experiences ever.
Teavian JI am not sure if this survey is relevant to my situation. I did not rent a unit- I bought a storage auction unit. I was told I had until Saturday to remove the items and put down 100 deposit. I took one load out and wa there unpacking when a male employee came and basically stood there over me I asked him if I could help him and he wanted to know if I found anything good, I told him not really he left and about 20 minutes later a female employee comes up to me yelling about the boxes in the hallway and that I need to get everything out today. I explained do had one more day and she was rude and I did not like her attitude. I left a message for the auctioneer and forfeited my deposit and left. I have anxiety and cannot handle people yelling at me. I hope I am not banned from buying at that location again but employees should not talk rudely to people.
Charlene D | First ImpressionsI would just like to say the experience I had at the U-Haul storage on lake Mead and Simmons was great I love the employees I love the manager Sharon and it's another employee there I can't remember her name it's so black lady she's very sweet we happen to live in the same senior building together but I would recommend this storage to anyone cuz you guys are sweet great and y'all keep it clean and whenever I need to store something again I'll come to that one thank thank you U-Haul
Kimberly R | Overall ExperienceLoved This Uhaul !!! We Have A Great Experience... Staff And Management Are Very Accomodating, Professional, And Friendly.... We Highly Recommend This Facility....
Tracey B | Overall ExperienceExcellent customer service
debra c | First ImpressionsChris was very friendly and helpful. She was very knowledgeable and helped me through the stress of a moving truck and storage rental. I would highly recommend this facility.
KELLY O | Overall ExperienceMy overall experience was excellent, but the price is exuberant. It goes up every quarter, and it's too much.
anna d | Overall ExperienceThe staff here is amazing and really helpful. The facility was always clean. Great access in and out. Convenience of auto pay and reminders is an excellent service.
RoseAnn P | Overall ExperienceThe staff at the location of Simones and Lakemead in Las Vegas NV, was very helpful.
Lisa T | Overall ExperienceCan’t get in the building I left the front is open so if you wanna get your stuff out at six you cant you have to wait till they get there cause the doors never open the gate never I’ve been going there for a while but this experience was bad
Patrice H | Overall ExperienceVery friendly convenient location
Christina K | Overall ExperienceThe staff was very helpful thank you
Delores B | First ImpressionsNeed more time die to change in hours staff was very nice.
LAURA G | Overall ExperienceMy process with UHAUL was superb from renting a truck to putting my stuff in storage. Great customer service 10/10 would recommend.
Beulah H | Online Move InSharon was great. She was very friendly and understanding. This was the best Uhaul experience I've ever had. I will certainly rent from this Uhaul location again.
JEFF DThe staff was great and Sharon was great wonderful manager
Terri O | Overall ExperienceStaff are awesome and friendly
MAXINE CKudos to Sharon (GM) and her staff! They are amazing from the time we booked the storage until we moved out. All UHaul facilities should be like this.
Gerald R | Overall ExperienceGreat customer service Thank you, DEBI!
Tuwane KBad experience
Irene BAfter a slight Access Hours confusion, Manager Sandra and Front Desk Debi were most helpful & Im so glad too to have also choose location with Supply for my mid-move box dilemma. Solved & Solved! Just like U-haul to be there with follow thru like clockwork, & effortlessly to make my move smoother with solutions! So far all I can say is: THANK YOU SO VERY MUCH! To Uhaul&Staff!!! &(And) to future customers... moving can be stressful. Make it simpler with Uhaul & you'll make yourself more organized & get more YoU-time in return!
Leah H | First ImpressionsOur lady who wrote up our contract was the best. She is so good with people. Ijust loved her!
Ian QYou don't have to do anything. This location went above and beyond to ensure fantastic service.
Bobby TI find this location to be very people friendly and has a welcoming atmosphere. The staff were very accommodating during this complicated transition.
caroline g | First ImpressionsSharon Mckinney is the nicest woman I've met at a uhaul by far just wanted to genuinely wanted to just have a happy customer. Thank God for her and uhaul for the great deal
Joseph C | First ImpressionsDebi helped me so much, I ended up getting a U-Haul and a storage unit. Such a wonderful lady, I'm so glad she made my experience beyond great.
Sandra CNothing actually, both Sharon’s that assisted me were very courteous and helpful.
Tina OGreatest Staff Ever🤗💕
JOYCE H | Overall ExperienceWhen I walked in the door told Sharon I was in desperate need of a truck like ASAP.....and she fulfilled that you really rock Sharon keep doing you boo I love your spirit you have a very very pleasant Spirit very very good customer service....PERIODTTTTTT go check my girl out Sharon at the Lakewood and Simmons store you won't be disappointed......
Lawanda GThe Sharons keep this place tip-top! The best Uhaul in town.
ROBERT CI just have to says hat an amazing team you have here. Debi B and Sharon M (tall Sharon) were absolutely amazing. They went above and beyond the call of duty to make sure that everything was in working order and that I had everything I needed. My original reservation was at a different location and they did not have the vehicle I ordered. They got me thst van at this location / but I did not know that until I showed up at the original location. They sent me to this location and I almost did not make it before the store closed. Debi B waited until I got there to Marie sure k was not left without a vehicle. Again you guys have an amazing team so thank you again.
Danielle MThe employee who helped me accidentally added another account to my name stating that I owed over 500 dollars. It was on accident but come on, shes been there for years.
MARK D | Online Move InDebbie in customer service is a keeper for a true customer service experience! Give her a bonus and make sure she has her peanut butter cookies from 7-11! God Bless you and God Bless America
Deric BService was kind, knowledgeable, very very patient!
Dee V | First ImpressionsThe staff especially Debi was most helpful during my move out. The compassion she and her manger Sharon S delivered was above and beyond and I appreciate them. If you want to store your belongings at this facility where it's protected and secure. Consider this facility and you will not regret it.
Iola K | Overall ExperienceMs Sharon McKinney was amazing she brightened up my day when i was feeling down.
PAOLO-DOMINIQUE BStaff was courteous and friendly and very helpful as I have a knee injury.
LILLIAN J | First ImpressionsSharon is the best ! Super professional and helpful made sure to help me solve a minor hiccup and made the process so easy !
Akiela SFriendliest Customer service I've had in a long time. Not just business. It was comfortable. We talked as if we knew each other. KUDOS
Keith K | First ImpressionsI just love Ms. Sharon and her team. They are like family too me. I moved to Vegas back in 2016. I met them back in 2017 and have been dealing with them every since. I would choose them twice times over any other Uhaul location..
JacQuita CI found that the general mgr. Sharon Smith, was always willing to help me in any way she could. Kept everything safe and secure, and always helped me resolve any problems without a issue. Thank you for a very good experience there at the U-Haul storage.
Vicki B | Overall ExperienceDebi at the desk was wonderful! She was so friendly, welcoming, and accomodating.
Taylor V | First ImpressionsFirst my name isn't Geraldine Moore my last name is Lewis so I'm not important enough to get my name correct
Geraldine L | First ImpressionsI love the staff. Every time we went they were very friendly and knowledgeable about everything. I will recommend to others.
Katie G | Overall ExperienceSharon is the employees that make u'haul maintain its fine name in the industry. She is cute and funny too.
Bill D | First ImpressionsI consider the staff and thuis U'Haul and staff to be home home and family. Thank you, deae Sharons 1 and 2, and dear Debbbie! I will.return next time I move or need storage. Thank you for your professionalism and hospitality.
BARBARA P | Overall ExperienceMs Debbie was great
Cassey Eeverything ran smoothly. I picked up the vehicle and off I went.
Spencer kThe lady by the name of Sharon was the best of the best was so glad meet her. That God for people like her and not forget about John .The for the best customer service in a long time.
steven t | First Impressions¡Gracias!
Glenda U | Overall ExperienceThe only problem I had was I had to wait an extra half hour for them to figure out if my storage unit was empty or not and I had to pay cash by the hour for movers that was craziness
STEPHANIE W | First ImpressionsReceived the best welcome to Vegas here. Sharon was amazing , and setting up, unloading and getting settled were made that much easier working with her. I would definitely recommend and will definitely use this location for my future needs.
EMILY M | First ImpressionsSharon Rodriguez, was so much of help such a beautiful person and very helpful I love her spirit keep up the good work…
latonya h | First ImpressionsEverything was great and professional I had a good experience
Clell QStaff is amazing!!!
carlos g | Overall ExperienceThanks for everything U-Haul storage! You are truly the best! It was amazing! Sharon, Debi, and Jackie were phenomenal to work with. They helped me every step of the way to move into my new unit comfortably.
Steven P | First ImpressionsSharon the asst manager was perfect.
Bonita OSharon is incredible. She kept calling to give me updates and check in on when I was arriving. There was an error on my order that she caught and I was stressed out about it and meant to call but she called me first to let me know that she would be fixing it! She made the process very simple for me and honestly felt like I was her only customer and like she was only there for me. Felt very special and she does it seamless
roberto l | First ImpressionsVery nice facility
rebecca b | Overall ExperienceKeep up the good work
mary m | First Impressions