Customer Reviews for U-Haul Moving & Storage at Verona Road

8,292 comentarios

4716 Verona Rd   Madison, WI 53711
(Just South of Home Depot)

(608) 807-0402

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(608) 807-0402

4716 Verona Rd
Madison, WI 53711
(Just South of Home Depot)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Beth J.  |  First Impressions 
Clasificación:
5.0

Great job

RODRIGO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth J. 
Clasificación:
5.0

Excellent Customer Service.

Enrique P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen F. 
Clasificación:
5.0

My husband and I dropped off the U-Haul trailer late on a snowy night. Ben was there to help unhitch the trailer and check us in. We were so grateful for his speed and helpfulness!

Lisbeth H. 
Clasificación:
5.0

El cliente no dejó un comentario.

sue H. 
Clasificación:
5.0

Great over all service

Linda H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth U. 
Clasificación:
5.0

Windshield wasn't clean/lots of salt Most employees and customers had masks below their noses. I don't care what your politics are, it's not professional and it's kind of oppositional. The service, other than that, was good. The vehicle ran well. The price was affordable. I appreciate the convenience of the location.

ANDREA R. 
Clasificación:
4.0

Wash the windows

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

The U-Haul app for Android is awful. I think it is unlikely that I will use the app for "24/7 truck share" again in the future.

Robert R. 
Clasificación:
5.0

The upsell options during online check-out is way too excessive. I think it was 4-5 pages of, will you need this?, will you need that? Tighten that up a little bit. The rest was great.

Brendan S. 
Clasificación:
1.0

I rented a pickup for 2 days and after driving only 15 miles and working on a catering for a few hours, I came out to the truck having and dead battery. After wasting a couple hours of my time waiting for a jumpstart I was returning the truck early, and found there was no wiper fluid either. When I dropped off the truck I was assured there would be no charge for anything because of the inconvenience, checked my back acct. this morning and the charge was posted. I've rented from this location before and never had these problems, very disappointing

Kristilyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna D. 
Clasificación:
1.0

Called about returning trailer when it was not due back yet. Charged extra - we were told we had to return it by 7:00 pm and it was returned at 3:30 pm.

JAMES H. 
Clasificación:
5.0

Fast efficient customer service from start to finish!

steve S. 
Clasificación:
3.0

Having a disclaimer about availability of uhaul sizes and how that changes.

Abigail G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay M. 
Clasificación:
5.0

Staff not wearing masks indoors and in vehicles made me uneasy with current covid surge but otherwise very helpful. Very efficient service. ¡Gracias!

AMY B. 
Clasificación:
3.0

Smell of cigarettes throughout the cab. Discovered cigarette butter in the dirty ashtray !!! Removing the foul contents diminished the odor slightly. The staff was nice, courteous, and friendly. Picked up truck late on Thursday due to icy roads dropped off early Sunday. Should be charged for 2 days. We will see.

Garrett B. 
Clasificación:
5.0

Nothing. This experience was great.

Frederick S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony N. 
Clasificación:
5.0

Very friendly, helpful staff. Transaction was handled quickly and efficiently. Great Job!

JAMES S. 
Clasificación:
1.0

I rented a cargo van from this location on 12/31/21. The technician Samuel was rude and abrupt during the rental process. He handed me the keys and informed me my truck was way on the other side of the parking lot for me to go get. It was approximately one city block's distance. I have rented from this location approximately 6 times in the past 3 years and the truck has always been brought up to the front door. When we got to the truck the wipers were pulled away from the windshield and there was a lot of snow around the truck, making it difficult for my 75 yr old mother who was with me to get into the truck. I was highly concerned about the ice/snow around the truck because my mom had a double knee replacement. All my experiences at this location had been positive prior to this one. It left a very sour taste in my mouth. Samuel seemed highly annoyed that he had to be at work helping customers.

HEATHER A. 
Clasificación:
4.0

El cliente no dejó un comentario.

tamiko M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOYT H. 
Clasificación:
5.0

Lady was very polite.

Kayla M. 
Clasificación:
5.0

24/7 share through the app for picking up vehicle did not work after submitting multiple photos. Luckily store was open; staff was friendly, helpful & knowledgeable. Except for the app struggles it was a good experience.

Jeffrey W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Always a good experience with this location. Easy in and out. Online reservation is a breeze and drop off was really quick. This will always be my first choice.

NICHOLAS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

When I dropped off the truck it said to wait in the truck for personnel and I waited in the truck and no one came out. I went into the store and the guy acted like he could not be bothered to check in the truck.

MICHAELG E. 
Clasificación:
5.0

Super friendly and helpful staff. Mobile check in was a great new way to make things go faster

Adam T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHIRLEY G. 
Clasificación:
5.0

Staff was very helpful. Dropping off the vehicle and returning unused packing materials was a breeze.

Hayley O. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

jahsea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
5.0

Fast, easy, and great service!

VICTORIA J. 
Clasificación:
4.0

Have one way vehicles available at more locations. I can never get a guaranteed one way service.

RICHARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHERINE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin G. 
Clasificación:
5.0

Van had exhaust leak and transmission kicked a little

Fidel G. 
Clasificación:
5.0

Associate who was at the return site was very helpful and thorough.

JAN CHRISTIAN D. 
Clasificación:
4.0

When I arrived to drop off my rental I waited outside at the return area as dircted by the signage and no one showed. I went inside and no one was behind the counter and no one in sight. I went back and waited at the vehical eventually someone showed up. My wife took a extended lunch from work to help me with the drop off and the clock was burning with no assistance in sight. The truck was very nice and I thank you very much for the rental. Regards

JOHN N. 
Clasificación:
5.0

The van smelled terrible, it was like an ashtray with wheels.

LUIS R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily D. 
Clasificación:
1.0

They overcharged me a day. I called and was told they'd resolve it. They have not. I've tried to call again and cannot get through.

SAM S. 
Clasificación:
5.0

Excellent Staff! Kind and supportive.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dean W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy G. 
Clasificación:
5.0

First class. Staff knowledgeable and friendly. Great customer service.

TIMOTHY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Meredith W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl G. 
Clasificación:
5.0

First time customer. Overall good, easy service and would use it again.

Alexis F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter K. 
Clasificación:
3.0

Contactless pick up of vehicles doesn't work if you have to go inside to have a representative get you the keys….

Jay P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED S. 
Clasificación:
3.0

We had to wait forever for someone to come out We went in to find someone and they said we should go out and wait

Cheryl S. 
Clasificación:
5.0

The guys at the desk were very helpful and friendly

BRIAN G.  |  Overall Experience 
Clasificación:
5.0

Juts continue the good work crevice's to keep customers happy !

OSCAR C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Latoya F.  |  Overall Experience 
Clasificación:
5.0

The inside doors had soda spilled all over from the last customers. Isn't it policy to check the vehicle between customers? If not it should be. Other than that, customer service was excellent! My check in and out was done by 2 different people and they were both great!

CHRISTOPHER O. 
Clasificación:
5.0

great service!

Roger R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIQUE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stuart S. 
Clasificación:
2.0

The box truck we rented had only one headlight. The cargo box leaked in the rain getting our materials wet.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAHUL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia J.  |  Overall Experience 
Clasificación:
4.0

Change wiper blades and track mileage. I was gauged on mileage.

Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick H. 
Clasificación:
3.0

Make it clear that the $50 per day guarantee only applies to shipping to the nearest U-Haul location. The requested at home delivery was delayed a few days which was a bit inconvenient.

RANDY N. 
Clasificación:
4.0

I was redirected to this location after being told that the other lot was full because it was an event lot and they had no more room. No prior phone call or email to let me know this. In addition the attendant was rude and unresponsive to my concerns.

JAMES C. 
Clasificación:
1.0

Make sure vehicles are checked in with the right mileage and gas gage reading I will not use U-Haul again to much of a hassle and I'm still waiting for my money to be returned

Denise C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

Super good

Justin W. 
Clasificación:
5.0

Return was extremely easy and pleasant

VIRGINIA R. 
Clasificación:
5.0

Customer service both picking up and dropping off was just excellent. Friendly and professional.

GREGG N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin B.  |  Overall Experience 
Clasificación:
5.0

All good.

MICHAEL K. 
Clasificación:
5.0

Great experience here!

Jeff R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STU S.  |  Overall Experience 
Clasificación:
4.0

Staff was very helpful and nice

Isheika W.  |  Overall Experience 
Clasificación:
5.0

They were all exceptionally great over all

Lakaeshia B.  |  First Impressions 
Clasificación:
4.0

My only complaint is that you continue to raise my rates every year without any real reason given and I know that the facility does not have a lien on it anymore, so your overhead has not gone up.

JAMES B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Devin B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis D.  |  First Impressions 
Clasificación:
4.0

My only complaint would be the alarm kept going off every few minutes while we loaded stuff into the unit.

SHAUN K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Perry W.  |  First Impressions 
Clasificación:
1.0

The move in experience itself was poor. The directions for finding the unit should have included a letter identifying the row in which the unit could be found. The map should contain the same alphabetical row lettering as in the storage building itself. I spent a massive amount of time trying to find the unit. The unit was secured against entry, I could not open it, no one answered the phone when I called the desk, I wandered around until I found a call box, someone came and opened the unit, the provided lock did not work, I had to go to the desk to exchange the lock, the swipe access card did not work properly, and I had to return to the desk to address that. In the future, take the customer to the unit rented, make sure the unit opens, and make sure the provided lock works. Everyone was helpful, but more up-front assistance should have been provided. This was a poor move-in experience.

Julie Ann P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tahlia E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha S.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

STU S.  |  First Impressions 
Clasificación:
4.0

Nice facility

DAVID C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

melanie e.  |  First Impressions 
Clasificación:
1.0

U-Haul is a complete joke. 2 weeks before my move in date, I made a reservation online and received a reservation number. When I arrived at the facility I was told the unit I reserved was not available and my reservation was not really a reservation and everything is first come first serve, but what do you know they have a more expensive unit available that is smaller then what i reserved, nice way to bait and switch and to upsell. I had movers meeting me there in 30 minutes, so i had no choice. Completely unethical way to upsell people. Avoid at all costs. The word games the friendly customer service person made were worthy of a skit on Saturday Night Live.

Bartley W.  |  First Impressions 
Clasificación:
5.0

I'm very pleased to used Uhaul friendly and very professional staff. Delia Young.

delia y.  |  Online Move In 
Clasificación:
3.0

The online portion of signing up for unit was really easy and I would recommend. However when we arrived at the facility the process was very confusing and our code kept registering 'invalid'. It took us quite a while to find someone available to help- while meanwhile we are paying movers and exorbitant hourly rate. Very frustrating

Kimberly O.  |  Online Move In 
Clasificación:
3.0

THE LOCATION I USE NEVER ANSWER THE PHONE NEVER YOU HAVE TO BE ON HOLD FOR AT LEAST 35 MINUTES BEFORE SOMEONE CAN ANSWER THE PHONE LOCATION IS OK HOURS COULD BE A LITTLE LATER THAN 7PM

Tori G.  |  First Impressions 
Clasificación:
2.0

My code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.

Michael G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

mary k.  |  First Impressions 
Clasificación:
5.0

There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.

Roberta G.  |  First Impressions 
Clasificación:
3.0

I reserved a unit online on Monday and went in on Wednesday, the date I'd chosen to start my lease, only to be told that the unit had already been rented. What's the point of reserving a unit if the reservation doesn't mean anything? Why even bother having that feature on the website? The location was what I was looking for and the staff were helpful and patient with my frustration so I rented a similar unit upstairs but not having the original unit I signed up for was a big disappointment. We move into our house we won't be using Uhaul for any other of our moving needs due to this.

Andrew K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Grace K.  |  First Impressions 
Clasificación:
4.0

Adam was very helpful, attentive, and patient

Stephanie S.  |  First Impressions 
Clasificación:
4.0

They seem a little understaffed, but their service was very good and they're attitude was great!

ANN S.  |  First Impressions 
Clasificación:
4.0

Friendly and helpful staff made the rental process easy. Any questions or concerns I had regarding the storage unit or check-in/check-out were addressed and timely answered.

Michelle K.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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