El cliente no dejó un comentario.Virginia B.
Customer Reviews for U-Haul Moving & Storage at Verona Road
Madison, WI 53711
(Just South of Home Depot)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The truck we had ordered was not upto the mark. It had way too many miles on it and none of the things worked other than the AC.Kaustav D.
Everything went smoothly. I couldn't be happier with my U-haul experience. ¡Gracias!Selene M.
El cliente no dejó un comentario.Thomas W.
3 sites to find the correct size trailer that I reserved. No TEXT msg but 3 messages for customer service! 1-way fee was too high so I wasted my day bringing it back.andy R.
El cliente no dejó un comentario.HAROLD K.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.Stephen Z.
Fast and easy pickupRICHARD B.
please make reservations show the am/pm more clearly, or allow 24 hr time selections to prevent future errors. thanks.James M.
El cliente no dejó un comentario.Heather D.
I was only able to rent it for 4 hours and I needed it for two days and the person told me 6 times if I didn't return it I had to pay a $500 penaltyDouglas P.
El cliente no dejó un comentario.Joseph P.
El cliente no dejó un comentario.JEREMY R.
El cliente no dejó un comentario.Tamara O.
I arrived at the Park St location where I was greeted by a guy with his hood up that couldn't be less interested that I was there, he decided he didn't like me and said the trailer was at another location that I would have to go to - half an hour through traffic each way. I then arrived at the Verona Rd location where I had to wait for the guy to finish flirting with the two women in front of me, then his system went down so had to take a picture of my DL and credit card. Then we made it out to the trailer where he hooked it up and the lights were out, so we switched to the smaller cheaper one though I got not refund on the difference. Overall horrendous experience and as though each member of staff was irritated they had to work. I might just buy a trailer to a wood them in futureCharles P.
The Uhaul team member that helped us was very helpful and pleasant to work with.Tim N.
The U-Haul app and website to turn in the equipment after hours was very slow and would not accept certain pictures. It took almost an hour to go through the process.Matthew K.
Competent and friendly staffrichard A.
El cliente no dejó un comentario.Tim W.
El cliente no dejó un comentario.Abeen X.
El cliente no dejó un comentario.Edwin G.
El cliente no dejó un comentario.Christina F.
El cliente no dejó un comentario.Lauren G.
Nothing! Very friendly staffJuan Jose R.
Fast and easy to work with staffing!Michael D.
Thankful for the last minute add for the 10' van (Jacob - you rock!!). We are so greateful. Exhausted - but grateful!!Nic W.
El cliente no dejó un comentario.STEPHEN P.
El cliente no dejó un comentario.Jay M.
I selected U-Haul Truck Share 24/7 to pick up the truck. The truck was not ready for Truck Share 24/7 pickup.Will H.
Store staff initially refused my request to load my car onto the trailer for me. I was also told it was loaded incorrectly when I arrived at my destination.Zachary L.
Jessy and Jacob, they're like always beyond any expectationâ€¦super professional, knowledgeable, skilled, friendly & full of kindness, patient. They have in their blood to take their customer's shoes and give them the best ever advices to make them more comfortable with this particular location. Personally, and extremely honest I would like to hire them even yesterday- if it's possible - with a life time contract. I really know what I'm talking about. I was so impressed by their dedication honesty and actually for their whole character. Your location, must be so proud and honored by having Jessy and Jacob around. Congratulations to all of you and to the manager of this location who had a great vision and guessing of how to select the great people to be part of her team My feedback: 7 Gold Stars w/Diamonds on top!Marius F.
When I was going more than 30mph and tried to break, the whole van shuddered. I did not have time to turn back and request another vehicle, so I dealt with it. I reported this to the clerk when I returned the van and he said he'd have it checked out.Susan K.
El cliente no dejó un comentario.Kevin G.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Cassandra W.
El cliente no dejó un comentario.TIMOTHY H.
I don't have any suggestions on how to improve customer service as I was very pleased with it and have no complaints. Ben was amazing helpful to me and my son as we navigated our way through the first time renting a U-Haul van. He was very patient with us and answered all our questions and made us feel like we were valued and respected. I really appreciated his wonderful customer service as these kind of new "experiences" can make me feel unsure and anxious. Thank you, Ben! Keep on keepin' on doing great work.Ramona G.
El cliente no dejó un comentario.Hugh C.
Hey, you guys were great. Easy to get set up and quick return. I'll be backJames L.
Mobile pick up needs some attention. The website kept refreshing and sending me back in the pick up process. I would re-enter my info (like my phone number and my seconds contacts info) and it would say that info was already being used so i would have to make up a fake number/name in order to bypass the screen. Ultimately I had to go inside and get the truck in person. Drop off was a hassle too, the mobile app wouldn't accept the odometer reading. Very frustrating. In person service was great though, very friendly and quickSydney S.
Servicio al cliente de excelencia. Helpful, friendly, and patent staff. This is a great location/business.Timothy M.
El cliente no dejó un comentario.Brian P.
El cliente no dejó un comentario.Ed G.
I rented a pickup truck. Being the extra tall, 5" woman, had a very difficult time getting into the truck. Then the seat did not move up and down to help me see over the truck hood. The truck bed still had sand from the previous user. We had to wash it out before we could load our furniture. I did not want my wood to get scratched as the truck vibrated durning driving.Donna S.
We were already running late when we realized that the heat and defroster didn't work in the vehicle. It was raining and we had to use a towel to wipe the windshield and because it was pouring rain the inside of the truck was freezing with no heat. When we returned the truck we let them know, hoping to get some sort of discount for a basically not fully working truck. However, the people reviewing basically said okay and sent us on our way. That's very poor customer service in our opinion. If we wanted to freeze and not be able to see where we were going, we would have just walked with it.Kelly P.
El cliente no dejó un comentario.Charles D.
Very easy to use and get what I needed. I had rented a utility trailer for work purposes and it was a far better price than competitors.JD G.
The person who helped me was really nice and professionalAshraf S.
Easy return of equipementMarc H.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.keith F.
El cliente no dejó un comentario.Alex C.
El cliente no dejó un comentario.William A.
This facility is always helpful and friendly!Lisa B.
El cliente no dejó un comentario.Woo S.
El cliente no dejó un comentario.Beth J.
El cliente no dejó un comentario.Noah P.
Not charge customers after hour drop off fees just because your employees didn't check in the truck once it was dropped off.Ahkeem M.
Everything went smoothly, great experience.Connie L.
Everything was great!Damien M.
Everything was good except for: Could not pro rate the cost of the last month. That's not fair. I went to uhaul store 24h prior to my pick up and asked to have it outside. However, it was not done on timeFlavio C.
I will NEVER use uhaul again!!Laurie B.
I rented a trailer and needed to extend my rental while on the road. I was unable to find how to do so online and calling left me on hold or disconnected. Leaving a message was the only way I could get through. Making this an easier process would be nice. Overall, I always have a good experience when renting from this location.Nic W.
The vehicle smelled bad, you can use air freshenerJameel D.
Just keep doing what you're doing.DOUG N.
El cliente no dejó un comentario.Kelly M.
El cliente no dejó un comentario.David S.
The truck I got, which was bigger than what I reserved (which wasn't a huge deal) was not in the greatest shape. The bed of the truck was dirty and it didn't drive all that well - it sort of lurched a bit when driving it. I let the guys at the desk know when I returned it, just in case it should be checked out for safety. Will certainly rent again and we use storage at this location, just wish the truck would have been in better condition this time.Beth J.
El cliente no dejó un comentario.Samuel M.
A very good experience. The cargo van was clean and in good condition. I had imagined a lot of what ifs before starting on the trip...what if a break down? what if a flat tire? The van was in such good shape that all worries vanished as soon as I climbed aboard. The side mirrors were a very good size and well placed which made driving very safe. UHaul also provided a discount if you traveled over 300 miles -which we did. Thank you U-Haul!barbara E.
I dont know the name of the employee,but the man who helped us return our vehicle was slow to show up to the desk, rude, impatient, and had the overall attitude of someone making their hate for their job our problem. The guy who helped us rent our vehicle was a joy though.Morgan G.
The staff was very busy but very helpful. Did well. My only complaint about the entire experience was the "half full" tank. It seems a bit of a scam frankly. You need to acknowledge by signing that the truck comes with a half tank before you see the truck! Then when you go to the truck, unless you check carefully, you won't realize the truck isn't really half full. I took a photo of the gauge and went back inside to complain. Then the correct reading was adjusted on my contract. I wonder if this shorting of fuel is SOP. ? Would net U Haul million of dollars.Douglas G.
Your android app needs significant work. Its image uploading capabilities are awful. Considering how important that is to the whole checkout process, it ruined my whole experience.Eric M.
Charged me $70 in gas when I had returned equipment with the amount I was given. Will be seeking legal action in small claims with the proof.Tyler B.
El cliente no dejó un comentario.Lily M.
El cliente no dejó un comentario.Grace A.
El cliente no dejó un comentario.Marissa T.
Tried to use the remote check in and even when I was standing in the lobby of the location, it told me I was in the wrong location. Thankfully the location was actively staffed so I was able to check in the traditional way. Probably worth doing some additional work on that whole process or pulling down the option.Alyssa N.
Nothing. Customer service was excellent on pick up and drop off. Great staff!Pamela J.
El cliente no dejó un comentario.David K.
El cliente no dejó un comentario.VICTOR T.
El cliente no dejó un comentario.Preston A.
El cliente no dejó un comentario.Lisa K. | First Impressions
Have the person inform the client that they will be doing the trailer hookup instead of assuming the client knows this is happening.Gary K.
El cliente no dejó un comentario.Roberto J.
the trailer was filthy.Susan W.
El cliente no dejó un comentario.Mark V.
El cliente no dejó un comentario.Kenneth B.
I was very impressed by the service I got at the Verona Road location. They received my U Box when it was transferred from Milwaukee Street in Janesville. The Janesville location sent the wrong U-Box. Verona road was apologetic (even though it wasn't their fault) made calls to locate my box, and set up a pick up. They were outstanding. The Janesville location was completely a disaster and not helpful.CHRISTOPHER L.
El cliente no dejó un comentario.Brent Z.
Everything went smoothly. Even though the place was so big, it was easy to get where I needed and what I needed right in time. If it were busier, might need to reward the staff with extra bonuses.CURTIS M.
truck smelled like cigarettes.Joseph H.
The only suggestion I'd offer is to make it more obvious where to park upon entering the facility.Richard P.
El cliente no dejó un comentario.Sue P.
El cliente no dejó un comentario.emily D.
Extremely clean. Staff was incredibly helpful. I loved this location!Sam A.
After hour return instructions were not completely clear.Theodore H.
El cliente no dejó un comentario.Mark F.
Pleasant experience.Darell G.
El cliente no dejó un comentario.Dejan K.
Very nice and intelligent young man he explained everything to the fullest I appreciate him thank youMARGIE W. | First Impressions
El cliente no dejó un comentario.Gabriel T. | Overall Experience
Staff was very helpful and friendly.Cebrina D. | Overall Experience
Not happy with customer service and the way we were treated when we tried to pay on bill and kept being put of till final bill and we're over charged plus fraudulent use of drivers name on bill instead of the person who paid initially we will be filing for mediation for all the emotional damage inflicted on me and my girlfriendPaul P. | Overall Experience
El cliente no dejó un comentario.ALLYSON B. | First Impressions
Anne and her staff at Verona Rd U-Haul are #1 in my book!!Jenna H. | First Impressions
¡Gracias!Vicki T. | Overall Experience
El cliente no dejó un comentario.Beth J. | First Impressions
El cliente no dejó un comentario.Robin M. | Overall Experience
El cliente no dejó un comentario.RONALD W. | Overall Experience
El cliente no dejó un comentario.Megan F. | Overall Experience
The guys at the desk were very helpful and friendlyBRIAN G. | Overall Experience
El cliente no dejó un comentario.Latoya F. | Overall Experience
El cliente no dejó un comentario.Cynthia J. | Overall Experience
El cliente no dejó un comentario.Derrick N. | Overall Experience
El cliente no dejó un comentario.Kyle N. | Overall Experience
El cliente no dejó un comentario.Devin B. | Overall Experience
El cliente no dejó un comentario.Stacy H. | Overall Experience
El cliente no dejó un comentario.MIKE P. | Overall Experience
El cliente no dejó un comentario.STU S. | Overall Experience
Staff was very helpful and niceIsheika W. | Overall Experience
El cliente no dejó un comentario.Kara R. | Overall Experience
They were all exceptionally great over allLakaeshia B. | First Impressions
BuenoFrancisco P. | Overall Experience
El cliente no dejó un comentario.Heather S. | Overall Experience
El cliente no dejó un comentario.territa b. | Overall Experience
My only complaint is that you continue to raise my rates every year without any real reason given and I know that the facility does not have a lien on it anymore, so your overhead has not gone up.JAMES B. | First Impressions
El cliente no dejó un comentario.Jeff M. | Overall Experience
El cliente no dejó un comentario.Debbie M. | Overall Experience
El cliente no dejó un comentario.Devin B. | First Impressions
El cliente no dejó un comentario.Luis D. | First Impressions
El cliente no dejó un comentario.kari b. | Overall Experience
El cliente no dejó un comentario.Jeff A. | Overall Experience
Very easy process!Tiana P. | Overall Experience
El cliente no dejó un comentario.Stephanie S. | Overall Experience
El cliente no dejó un comentario.Diane S. | Overall Experience
El cliente no dejó un comentario.yolanda e. | Overall Experience
My only complaint would be the alarm kept going off every few minutes while we loaded stuff into the unit.SHAUN K. | First Impressions
I always turn to U-Haul whenever I am facing a turn in my life or when helping others with theirs. Not all these many changes were easy, but at every turn U-Haul people have gotten me through with ease, generosity and respect.Nicolas F. | Overall Experience
El cliente no dejó un comentario.DIANA B. | First Impressions
El cliente no dejó un comentario.Charles V. | First Impressions
El cliente no dejó un comentario.Cynthia L. | Overall Experience
El cliente no dejó un comentario.Tony W. | Overall Experience
El cliente no dejó un comentario.Katie P. | Overall Experience
El cliente no dejó un comentario.Antoinette H. | Overall Experience
This is a great uhaul place. Also rented a truck here and the process was great also. People were helpful and good. My wife used a uhaul weekly for her job for a couple years, and my son worked at a uhaul location for a summer and this is the best one we have seen.Darrell S. | Overall Experience
El cliente no dejó un comentario.JACK V. | Overall Experience
Great staffs and wonderful helpingAbdinur A. | Overall Experience
El cliente no dejó un comentario.Edgar O. | Overall Experience
El cliente no dejó un comentario.Bidiana P. | Overall Experience
El cliente no dejó un comentario.SEAN M. | Overall Experience
El cliente no dejó un comentario.Becky J. | Overall Experience
El cliente no dejó un comentario.Stephanie S. | First Impressions
El cliente no dejó un comentario.Perry W. | First Impressions
Anne rocks! Great experience, with a pleasant staff.Bradley S. | Overall Experience
The move in experience itself was poor. The directions for finding the unit should have included a letter identifying the row in which the unit could be found. The map should contain the same alphabetical row lettering as in the storage building itself. I spent a massive amount of time trying to find the unit. The unit was secured against entry, I could not open it, no one answered the phone when I called the desk, I wandered around until I found a call box, someone came and opened the unit, the provided lock did not work, I had to go to the desk to exchange the lock, the swipe access card did not work properly, and I had to return to the desk to address that. In the future, take the customer to the unit rented, make sure the unit opens, and make sure the provided lock works. Everyone was helpful, but more up-front assistance should have been provided. This was a poor move-in experience.Julie Ann P. | First Impressions
El cliente no dejó un comentario.James M. | Overall Experience
Our one complaint is that the entryway was very bumpy and not well maintained. It made it difficult to maneuver in and out of the building.Jonathan B. | Overall Experience
El cliente no dejó un comentario.BOB B. | Overall Experience
Anne the GM was Outstanding!!!! Friendly and extremely helpful. She made the move so much easier. Aaron Norvell - Exact SciencesAARON N. | Overall Experience
El cliente no dejó un comentario.Tahlia E. | First Impressions
El cliente no dejó un comentario.Gregory T. | Overall Experience
El cliente no dejó un comentario.Samantha S. | Online Move In
General Manager Anne Starr and her staff were truly excellent to work with on my storage and truck rental needs. They all went the extra mile to make all my UHaul experiences easy and uncomplicated. I would highly recommend the Madison Verona Road UHaul facility to others and will certainly use their services again if the need arises. Thank you again GM Anne Starr for leading a great staff and for providing informed, friendly and professional service! - Ted PetithTed P. | Overall Experience
Never used storage unit. Thank you.Timothy M. | Overall Experience
Excellent service thanksEilene S. | Overall Experience
El cliente no dejó un comentario.STU S. | First Impressions
Nice facilityDAVID C. | First Impressions
By having a unit(s) for a period of time, I NEVER get discounts on rentals. I used to have a large (about a year) AND a small unit (3 plus years). I must have rented 15-26' trucks and 12 foot trailers. Should be a point system or something that if you rent storage for so long you can apply the points to rentals, Most likely do not have any affinity in the future for U-Haul. Think about it!!Roy P. | Overall Experience
El cliente no dejó un comentario.melanie e. | First Impressions
El cliente no dejó un comentario.Heidi S. | Online Move In
U-Haul is a complete joke. 2 weeks before my move in date, I made a reservation online and received a reservation number. When I arrived at the facility I was told the unit I reserved was not available and my reservation was not really a reservation and everything is first come first serve, but what do you know they have a more expensive unit available that is smaller then what i reserved, nice way to bait and switch and to upsell. I had movers meeting me there in 30 minutes, so i had no choice. Completely unethical way to upsell people. Avoid at all costs. The word games the friendly customer service person made were worthy of a skit on Saturday Night Live.Bartley W. | First Impressions
I'm very pleased to used Uhaul friendly and very professional staff. Delia Young.delia y. | Online Move In
El cliente no dejó un comentario.Kristine N. | Online Move In
El cliente no dejó un comentario.Anna C. | Online Move In
The online portion of signing up for unit was really easy and I would recommend. However when we arrived at the facility the process was very confusing and our code kept registering 'invalid'. It took us quite a while to find someone available to help- while meanwhile we are paying movers and exorbitant hourly rate. Very frustratingKimberly O. | Online Move In
Thank you. Excellent facility and team.THOMAS L. | Overall Experience
I made my reservation online and was told I'd get an entrance code and storage number immediately. I never received it. I called U-Haul and confirmed that my reservation was valid and they said yes. I added my nephew as an approved person to access the storage. When he arrived he was told that there wasn't a reservation. 44 minutes later, I had to do everything online again. VERY frustrating that my nephew couldn't get in quickly as we had planned. Very upset that the reservation number 'wasn't valid' then annoyed that I had to restart all over online. Complete was of time. I'm thankful I only need to use the storage for a short amount of time.Angela C. | First Impressions
El cliente no dejó un comentario.Lamar T. | Overall Experience
THE LOCATION I USE NEVER ANSWER THE PHONE NEVER YOU HAVE TO BE ON HOLD FOR AT LEAST 35 MINUTES BEFORE SOMEONE CAN ANSWER THE PHONE LOCATION IS OK HOURS COULD BE A LITTLE LATER THAN 7PMTori G. | First Impressions
INVEST IN AN ELEVATOR!!! Please.Forrest B. | First Impressions
GraciasTim M. | Overall Experience
Only problem is we had heavy pieces and our unit was upstairs elevator would have been so ideal in getting things upstairs.TINA W. | First Impressions
Phones at my storage facility are always forwarded, can't speak to anyone on time, contract was not forwarded to me, can't set up auto pay, half of the staff i speak with in person or on the phone are good, the other half have a bad attitude and are not knowledgeable or helpful. The man who helped me out on site was great, everyone else has made this process difficult and cumbersome. Online chat was not helpfulAdam H. | Overall Experience
Was disappointed that Uhaul does not pro-rate monthly fee. Had to pay a full month for only using storage for 3 days.David G. | Overall Experience
My code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.Michael G. | Online Move In
The Management and staff were very helpful and professional it was a pleasure working with them.Eddie G. | Overall Experience
El cliente no dejó un comentario.John F. | Overall Experience
El cliente no dejó un comentario.Brett G. | Overall Experience
Manager never replied to multiple messages. Did not honor a refund for a late payment for setting up automatic payments.ROBERT W. | Overall Experience
This place is super clean and secure! Appreciate that there are hand trucks and carts available for use. All that's missing is freight elevators for the 2nd floor. Very impressed.Debbie M. | First Impressions
The staff is definitely friendly and courteous.paula r. | Overall Experience
Your storage is clean, safe and goodlawrence n. | Overall Experience
El cliente no dejó un comentario.Donjah T. | Overall Experience
El cliente no dejó un comentario.Mary T. | Overall Experience
El cliente no dejó un comentario.mary k. | First Impressions
Randy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.Michael H. | First Impressions
Need more staffBradley S. | First Impressions
There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.Roberta G. | First Impressions
The staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.Bennett R. | Overall Experience
Will always come back to store my personal belongings again.Victor N. | Overall Experience
The best professional customer service. I will be using them n recommending them to everyone.DONNA C. | Overall Experience
Great customer service.DONNA C. | First Impressions
The employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.Michael H. | Overall Experience
El cliente no dejó un comentario.JILL C. | Overall Experience
El cliente no dejó un comentario.joan w. | Overall Experience
El cliente no dejó un comentario.Richard J. | Overall Experience
El cliente no dejó un comentario.Pujin N. | Overall Experience
I am giving a 1 star because i am being charged for a storage unit and late fees even though i never had the need for one and never had a reservation for one. I have been to the physical location 2x to deal with the charges and called 2x. Every time i am told it is taken care of but i still keep getting a bill. And now late charges.Paige F. | Overall Experience
El cliente no dejó un comentario.Michael P. | Overall Experience
They failed to have a truck that I reserved ready. Can't get ahold of anyone at the building. Tried to make me drive an hour and a half to do a walk through of a storage unit during a pandemic. I will never go through Uhaul because of these experiences.daniel g. | Overall Experience
1-initially you gave me a unit on second or third floor. I'm 50, I can't hall a couch and chair up 2 flights and down a very long hallway. I asked for a closer one and there was one available. Thank goodness. But why did I have to ask. Person should have recognized my lack of muscle power 2- my card never worked after hours 3- when closing account, I was in a hurry as I rented a pick up truck and I was being charged. Your person was in the bathroom for a very long time and there was nobody at the check out desks. I was waiting 5 plus minutes. Thankfully Menards didn't charge me the 10 minutes I went over for the truck rental. And my card didn't work picking up my stuff and your person was very slow walking to let me in. Train your people to hustle. Overall a very bad experience.Lynette M. | Overall Experience
My only issue was that it said it was a first floor split level. So it's on a second floor and had to climb stairs. I didn't realize that. But we were taking stuff out of our unit during access hours when no one was there and accidentally locked our keys/key card inside the building. Adam was super nice helping us get back in the building. Would definitely use the facility again. Thanks Adam!Cheri A. | Overall Experience
With the low employment rate, better employees could be found. Are you under-staffed, or is every one in the break room? Do you pay them a living wage? In any case there seems to be very poor moral. Ok, the puddle in the back of the truck wasn't water, it was motor oil. I cleaned that mess up. And, are the key cards not activated? Alarms going off everywhere. An employee said don't worry. Remember, moving is very stressful. You made it worse. Also, when picking up the truck early in the morning, it was a total surprise that we needed to call someone! Unacceptable. I could go on. Bad experience all around.David K. | Overall Experience
El cliente no dejó un comentario.Betsey I. | Overall Experience
El cliente no dejó un comentario.Pujin N. | First Impressions
El cliente no dejó un comentario.LAWRENCE W. | Overall Experience
The U-Haul website does not make it clear that reserving a unit online only saves some basic information to your account. Reserving a unit online does not guarantee that they will have that unit available for the dates you selected. My "15 minute" check-in took one hour... and I was at the front of the line. The new staff was very confused about basic check-in procedures and I had several unpleasant encounters. Would not recommend going to this location!Lauren W. | First Impressions
Very helpful staff. They also did a good job with Covid 19 protections.Heidi A. | First Impressions
El cliente no dejó un comentario.Kim V. | Overall Experience
Storage facility met our needs. My only issue is we paid for the last months rent and only used the storage unit for one week of the last month. Monthly rent should be prorated when that happens. I asked the local place and they said to call U-Haul. I called U-Haul, and they said to check with the local place. I have now been told that the rental contracts don't state that. Very unfortunate, especially during Covid times when things are tougher on peopleCharles H. | Overall Experience
Staff was friendly and check in was easy. Only issue was that I didn't realize that a 1st floor split unit was not on the ground floor. Instead they should just say it's on the 2nd floor. I've never rented a storage unit before so I have learned a few things.Cheri A. | First Impressions
El cliente no dejó un comentario.DEEANN G. | Overall Experience
Was originally given the wrong unit, manager did not seem to have great customer service skills. Was instead given an upper level unit even though I had reserved a street level unit since my parents are quite old.Ryan W. | First Impressions
El cliente no dejó un comentario.Alice S. | Overall Experience
El cliente no dejó un comentario.Peter J. | Overall Experience
El cliente no dejó un comentario.Catherine K. | Overall Experience
I didn't appreciate the lack of not being notified about the water leakage. You can send me emails and charge me late fees but not one notice of a water leak. Clothes and furniture got damaged. Had l not been moving out l would have never known or been informed. My personal property smells and is damaged.Sonya L. | Overall Experience
I reserved a unit online on Monday and went in on Wednesday, the date I'd chosen to start my lease, only to be told that the unit had already been rented. What's the point of reserving a unit if the reservation doesn't mean anything? Why even bother having that feature on the website? The location was what I was looking for and the staff were helpful and patient with my frustration so I rented a similar unit upstairs but not having the original unit I signed up for was a big disappointment. We move into our house we won't be using Uhaul for any other of our moving needs due to this.Andrew K. | First Impressions
El cliente no dejó un comentario.Helen M. | Overall Experience
El cliente no dejó un comentario.Susan W. | Overall Experience
El cliente no dejó un comentario.Todd B. | Online Move In
Generally happy with it. While the facility is well lit, the storage unit itself is not and since we had a unit at the end, it was very dark, thus requiring us to bring a light in on each visit. The hours for access is also inconsistent with signs. You think you can access it anytime with the key card but that only opens certain doors and outer doors are locked. The unit has a mouse trap and there's definitely some rat droppings when we moved out. On our last day to move out, our unit was locked as if we did not pay the rent and we did. Staff apologized and did not know why that was the case. All in all, I say it is an OK experience.khiang s. | Overall Experience
At this location you could use more employees at times. Adam does a great job for how many employees he has.Matthew K. | Overall Experience
El cliente no dejó un comentario.James K. | Overall Experience
One thing that was a bit unnerving was that several times while I was unloading my things, there were people standing around smoking, Asking me personal questions, not moving anything, just hanging out. One man followed me in to use the bathroom and told me he worked there as a security guard, though he c was not in uniform.Rebecca s. | Overall Experience
Rude employees. They smile in my face and laugh at me not very far from me! Staff at the front desk can't speak clearly and gave me wrong info twice.Jameel D. | Overall Experience
El cliente no dejó un comentario.daniel g. | First Impressions
El cliente no dejó un comentario.Grace K. | First Impressions
El cliente no dejó un comentario.Debra R. | Overall Experience
El cliente no dejó un comentario.Marysol O. | Overall Experience
Someone locked my unit within two weeks of rental. I was on a deadline to move out of my house and this caused a significant delay because none of the staff could find the key to remove the lock. I've experienced long wait times when contacting the office, as well as long waits in the office despite there being an abundance of employees in circulation. I would hesitate before using this service again. In fact, this was the entire reason I moved the contents of my home to a location over 45 min away.DAVID K. | Overall Experience
Everyone was friendly and helpful, very willing to help us alter our moving plans after COV became an issue. The free storage was exactly what we needed.Karen T. | Overall Experience
I rented the storage unit a week ago. I completed the rental agreement online and it was very easy. They emailed me the code to get in along with information on my locker. When I showed up, the locker was clean and empty with a lock waiting for me inside. So far, I'm very pleased with the experience.Collin D. | Online Move In
the employees are sitting and talking and do not pay attention to their work I checked them by asking them a question and they hung up on me that is not coming from the facilities everything is coming and very comfortable thanksJose O. | First Impressions
El cliente no dejó un comentario.Joyce S. | Overall Experience
El cliente no dejó un comentario.Hope P. | Online Move In
El cliente no dejó un comentario.Mary G. | Overall Experience
I was very satisfied with my services from U-Haul. I will for sure use you again.Herman B. | Overall Experience
It would be nice if there was a prorated fee for move-out before the monthly due date.Suzanne W. | Overall Experience
The associate was very knowledgeable & extremely helpful. If I had to do it again I would, not to mention it was @ the very last minute for us both & was a success. Thanks UHAUL!!! April W. | First Impressions
It's great and easy and affordableTheresa S. | Overall Experience
Great jobDebra R. | First Impressions
Very friendly, courteous, and professional staff. I had a great experience renting trucks, and a storage locker with U-Haul and would highly recommend their services to others.Steven E. | Overall Experience
I appreciated the quick check out process.Mark F. | Overall Experience
The whole experience was very convenient. Ozzy at the desk was competent, helpful and friendly. Also the storage locker was in good condition. My stressful move-out situation was made better. ¡Gracias!Karin Z. | Overall Experience
Clean and convenient.russ h. | Overall Experience
Good services.Summer L. | Overall Experience
Quite disappointed with a few things. Hours are limited, not the 24 hr access promised in all the emails I received. No loading/unloading dock for heavier objects.khiang s. | First Impressions
¡Gracias!VALERIE K. | Overall Experience
This location is very well lit, clean and your storage is safe. You don't have to worry about your things going missing and the location was perfect. The staff was always helpful and nice.Victoria F. | Overall Experience
Outstanding facility. Fabulous staff. Customer focused; knowledgeable; flexible You made moving and storage an exceptional experience.Jeff S. | First Impressions
We found cardboard boxes with chewed holes through the tops, it's too early to tell if we have damage to the contents, have not unpacked all yet. Additionally mouse droppings observed in the unit.Jerilynn C. | Overall Experience
👍Osman G. | Overall Experience
When we had a problem during the move,,U-haul stepped up and helped make things as easy as they could be. I was very impressed with their service both nationally and at Verona Rd. Thank youJohn B. | First Impressions
CSR was very robotic, telling me all the rules & regs, what kind of lock I'm REQUIRED to use (although none were in stock to sell me, so "get one somewhere else"). Don't feel like a valued customer...Thomas E. | First Impressions
The storage locker we selected was everything we hoped for, and more. The only "want" would be to have elevator access to the second level, but we were told that they were restricted from doing so.Jude S. | Overall Experience
Easy access 24/7 and good customer services. Will be in ny short list if needed in the future.Mohamed H. | Overall Experience
I wish you all did some type of prorated amounts especially for 7 days or less. If you did the rating would be 5 stars.Zakiya C. | Overall Experience
College move week. I was confirmed w/ a 3 day rental that was ultimately denied, forcing me to move my daughter out, unload truck into storage, rent another truck, load again & move her in. Terrible.susan r. | Overall Experience
¡Gracias!Gary K. | Overall Experience
I've used the facility for years. I've never been disappointed.HOWARD S. | Overall Experience
Had nothing but amazing service over the past years with the staff and my unit. Staff always went out of there way to assist.Paul O. | Overall Experience
ConvenienteJim G. | Overall Experience
It was just what we neededElizabeth G. | Overall Experience
Ben was extremely helpful and went above and beyond for us!Domianna L. | First Impressions
Good location and service.Paul J. | Overall Experience
Wait times at the counter were long. Need more people on for busy times and maybe someone other than counter person should get trucks for people.Mark A. | Overall Experience
Adam was very helpful, attentive, and patientStephanie S. | First Impressions
They seem a little understaffed, but their service was very good and they're attitude was great!ANN S. | First Impressions
My experience would have been fine, but the issue was the closing out. We called many many times. WE used the storage 2 days paid for a month. somewhere communication was lacking. The manage was awfulLamonte C. | Overall Experience
A nice placeJoshua S. | Overall Experience
We first went on a busy Saturday and were lucky enough to have Ben McCabe help us. Patient, helpful, and good-natured despite the people waiting, he was great. Ben Bowman and the Gen. Mgr. very ok.sally v. | First Impressions
Just pay Xtra for access 24 hours raise to much the unit price and also so bad not having elevator for the second levels. So at the end I pay Xtra for be at the first floor and have 24 hour access.Ricardo V. | Overall Experience
After permitting loading dock use for storage move-in, we were denied dock use for move out. No good reason offered. Cost us much time and $$. We spent over $10K in 2 1/2 years. NOT ACCOMMODATING!Denis B. | Overall Experience
They help me out with everything, highly recommendedMabel V. | First Impressions
thanks for keeping my stuff safe :DKRISTOFFER G. | Overall Experience
Very satisfied with this place of storage!!Cheryl M. | Overall Experience
Staff are friendly and helpful and keep the facilities clean.Judi M. | Overall Experience
Good experiencecarlos j m. | Overall Experience
I thought the staff was amazing.HEIDI JO D. | First Impressions
Emailed general manager twice about final move-out procedure, and received no responses, so had to ask in-person. Often find a lot of debris [nails/screws/broken bits] in parking lot near entrance.Erik S. | Overall Experience
Nicole's service was professional and outstanding.James S. | Overall Experience
The staff at this store are especially helpful and respectful.JoAnn B. | Overall Experience
¡Gracias!Iran R. | Overall Experience
Very good experiencePATRICK O. | Overall Experience
Staff was very friendly and helpful! Adam and Danielle had to help me on multiple occasions and very much appreciated promptness and thoughtfulness on their part.kristen m. | Overall Experience
Access/loading area was dirty, trashy and Icy the whole month I was using storage. Thank you for the free month locker with the trailer rental.Timothy F. | Overall Experience
Clean facility, helpful staff. Uhaul should have a lock buy back policy, or a bin to put the used round locks, like a lock recycle or donation. I don't have a need for such a big lock anymore.Kristen P. | Overall Experience
Thank you for a great place for storage.MARY E. | Overall Experience
Used UBox for DeliveryThomas L. | Overall Experience
Happy with costumer service, but desappoint with the upstairs storage was a little low cost. Is a bad trick to get more money. A storage with stairs seriously? Anyway have to pay more nowRicardo V. | First Impressions
No problems; people were easy to work with; the service was on time and the rental unit was in good condition.PAULA P. | Overall Experience
Size was slightly smaller than indicated. Thank you for the complementary month rental. Staff was helpful and accomodating.Timothy F. | First Impressions
everyone was very helpful and friendly!! thank you very much!!! :)Amy S. | Overall Experience
Wonderful communication and customer service!Gayle H. | Overall Experience
Friendly and helpful staff made the rental process easy. Any questions or concerns I had regarding the storage unit or check-in/check-out were addressed and timely answered.Michelle K. | First Impressions
NingunoGeorge D. | Overall Experience
NadaGeorge D. | Overall Experience
Staff was friendly and made sure everything was taken care of before leaving us with the unit.Chrystal W. | First Impressions
Staff were ALWAYS helpful and friendly.Peter K. | Overall Experience
We moved across the country and used the U boxes. Our U boxes arrived earlier than expected. Would use them again!Caitlyn S. | Overall Experience
Great convenient storageNan Z. | Overall Experience
no commentdarrell B. | Overall Experience
Very helpful & friendly staff! Facility clean, easy access & convenient location. Definitely would recommend.Jacquelyn B. | Overall Experience
We would use again for temporary storage.Sarah L. | Overall Experience
Clean, secure, well litJanice W. | Overall Experience
Great facility with a fantastic staff!Charlene S. | Overall Experience
I asked the manager for a lower level storage, he said it wasn't any! I feel like I was racially profiled because I'm African American.!! When I called and got it, he said it was for VIP people!!?? Chanita F. | Reservación
After 3+ years I had a great experience. Even when I lost my key a couple of times the staff was very helpful. It was great when they went to the swipe cards vs a code I had to memorize.LINDA A. | Overall Experience
The facility was well lit and clean. The employees was all friendly and nice with smiles.Earl R. | Overall Experience
Greatly appreciate the help with receiving a shipment and moving to locker. Staff are excellent!Michele B. | Overall Experience
The Madison facility was very good, but the entire U-box experience was a nightmare. Different operations do not talk to each other, the website is always totally out of date regarding my orders, etc.Herbert L. | Overall Experience
Worst experience I've ever had. Company doesn't care about its customers at all. Not only do you need to work on your customer service you need better people that actually care and management.Valerie K. | Overall Experience
NiceReginald L. | Overall Experience
Improvement would be allowing large double-doors to be swipe-card accessible 24 hours. Not easy getting a sofa or other bulky item through a small single door just because it's after 7pm (5pm on Sun)!Stuart T. | Overall Experience
The delivery driver was very helpful and came on time for pick up and drop off.Christina K. | Overall Experience
The only complaint I have is about other renters. There are times when only one or two carts are available. Other people take the carts to use at the other end of their move.ERNEST P. | Overall Experience
Everyone at U-Haul Verona was very helpful and professional. Best moving experience I've had.Kevin F. | Overall Experience
The payment system is not the friendliest. Paying a full month ahead complicates the customers' plans when moving.Hilda S. | Overall Experience
Greatnay h. | Overall Experience
We stored there for 3+ years and it was a good experience.JEFF Q. | Overall Experience
I've rented a storage unit here a couple times. Both times have been a pleasant experience and the staff i interacted with were friendly. If I needed a storage unit again, I would come here again.Arianne T. | Overall Experience
Super pleased with the location and accommodation of this location, only recommendation is when a customer makes a reservation for a storage unit, please be sure the unit available when they arrive.Casey C. | Overall Experience
Very confusing website, not updated regularly.Herbert L. | Reservación
I only dealt with Nicole, who was responsible for dropping off and picking up our U-Box containers, and she was fantastic. Prompt, communicative, professional, and really made the experience perfect!Christopher P. | Overall Experience
NaJonathan H. | Overall Experience
Everything was great!EMILY S. | Reservación
Work with banks to change coding of payments through your website so full amount is charged one time. Not half then 2 to 3 weeks later the other half. Losing check payments a frequent occurrence.ANGELO M. | Overall Experience
Customer service was excellent.Gina K. | Reservación
lines too long. People leaving due to how long it took to get help. I didn't have a choice because I needed a storage locker.David J. | Reservación
customer service people were helpful and friendlyBrett G. | Reservación
I went to let someone know about a unit whosr door was open next to mine as a courtesy. Didn't remember my exact unit number so he looked me up in the system. Couldn't find me. RUDE!caryn m. | Overall Experience
The Uhaul box storage worked exceptionally well for us. The staff was incredibly helpful and efficient both with storing Ubox and taking it out. Gracias.Laura o. | Overall Experience
Nick was great and restored my faith in Uhaul after a LONG string of disappointments/broken commitments while moving/downsizing/shipping for the past several weeks. Thanks for getting my Uboxes to me!James R. | Overall Experience
No complaints at all. Just needed a bigger locker and one a little closer to home.ERIC C. | Overall Experience
My daughter was renting a storage unit here & when she passed away the staff was very helpful & compassionate in helping my family manage her unit in a secure-clean location.MICHELLE N. | Overall Experience
Staff here are very helpful.Todd L. | Overall Experience
Safe secure storage .Jim J. | Overall Experience
This location was very helpful and processed our u-box order with ease!chris b. | Overall Experience
Everything was seamless and easyEmma M. | Overall Experience
1. No freight elevator or elevator of any kind. 2. Access problem. GM doesn't call back. What's the point of having our listing an after hours number to give the people the illusion someone will takeAXEL C. | Overall Experience
.Saul S. | Overall Experience
My experience with U haul was positive.Sandy D. | Overall Experience
Our driver for our UBoxes (Nicole) was fantastic! She was very friendly and willing to work with us to find the best locations to set them. She is the reason we would do this again. Thanks Nicole!brian m. | Overall Experience
Had a space there for one year, coming in and out frequently. Was very satisfied on every level.Stefanie R. | Overall Experience
Storage unit was great and the manager was Awesome!felicia m. | Overall Experience
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