El cliente no dejó un comentario.David E.
Customer Reviews for U-Haul Moving & Storage at VCU
Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matt P.
I got double charged for the insurance for the UhaulBenjamin F.
El cliente no dejó un comentario.AUBREYJONES E.
El cliente no dejó un comentario.peter W.
El cliente no dejó un comentario.Juanmanein B.
Literally the Blindspot mirrors on the driver side were smashed and broken. the driver seat had holes in it; as well as the driver side visor was broken. as for the actual bed of the truck it was fine. but at the 900 north Lombardy Richmond VA location the key dropbox is nonexistent for people who are returning after hours. I literally searched and did three walk-throughs of the whole entire location and could not find a clearly labeled key dropbox. It got to the point where I just put the keys in the truck and left because it was taking me way longer than it needed to. y'all say in your videos that it takes you 15 minutes to return the truck, well it took me an hour and a half and it was unacceptable. and it needs to be a smoother process because I looked like a crazy lady walking around this property. Y'all also really need to update your website because it glitched on me five separate times during the return process and so I'm not even 100% sure if the truck has returned in the system because it literally never sent me a confirmation or a receipt to my email afterwards like it said it would. Anyways I never plan on renting a U-Haul in the near future or probably ever again.Emma W.
Good serviceMICHAEL A.
The gentleman who helped us was wonderful - very patient, friendly and helpful!Meredyth T.
El cliente no dejó un comentario.Marianna C.
El cliente no dejó un comentario.Chuck B.
Corporate messed up our scheduling repeatedly and we did not appreciate that. Our dealings with the local store were just fine.MICHAEL A.
If i reserve packing blankets and a dolly, then the location should actually reserve those things for me. they sent me to another location for both things, and i was only given blankets not a dolly. it wasted an hour of my time, and i was not given all the things i needed to move. very frustrating overall and despite the helpful employee who took my keys, it's doubtful i'll use uhaul again.Savannah E.
Isaiah is so helpful. I dealt with him both on the phone and in person and he was great. Don't let him go anywhere!John L.
El cliente no dejó un comentario.Diamond B.
El cliente no dejó un comentario.Muhammad A.
El cliente no dejó un comentario.Jose G.
Last minute trailer rental, the agent's name was April, and she was absolutely OUTSTANDING on a very hectic Saturday when all the equipment was in demand. The gentleman that hooked up the trailer I believe his name was Demetrius, and he was courteous and very helpful. Gracias.Tucker M.
I called the day before picking up my vehicle to ask if I could drop my vehicle off at a different location that picked up and they said yes no problem. Just to get there and be told this is a â€œlocalâ€ vehicle. (with a arizona license plate) and I had to find a way to bring it back. The customer service was poor and the manager was trying to help but at the end of the day I was still charged to bring it all the way back to this location. I am extremely disappointed and will not be using this location again.Hannah G.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Leasette G.
El cliente no dejó un comentario.David U.
Fastest drop off ever. Less than 60 secondsrobert M.
El cliente no dejó un comentario.Kaitlyn M.
Not call and try to force me into something .. I was told I could extend . The manager lady, was very rude, and tried to tell me no can do, I had to call corporate to get some resolve..she needs to learn how to talk with people.. moving is stressful enough without rudeness.keona C.
Check the steering on that van, I drive a lot of bigger vehicles/vans and that's a death waiting to happen, retire it or get new partsLizbeth D.
Stop adding extra unknown charges that's fraudulentChocolate W.
El cliente no dejó un comentario.BENJAMIN S.
El cliente no dejó un comentario.Noah S.
El cliente no dejó un comentario.Trey Z.
a better description of where the van was located or maybe bring it to the front. return process was very unclear and was charged for two gallons of gas even though I had put in 2 gallons before returning it and only drove 28 miles (the gas gauge showed above 7/8 when I dropped it (I was told to return it at 7/8). When I returned it they said to leave the engine running. Unsure how long it took them to check my vehicle in but would assume that is where those 2 gallons came from. Left a bad taste in my mouth and would give anyone the disclaimer about that experience if they asked me if I would rent from them.Jennifer B.
El cliente no dejó un comentario.Amanda M.
El cliente no dejó un comentario.David K.
Have better trucks that won't break down last minute.Waheed A.
I ordered two appliance hand carts and a standard hand cart. Once I came to pick up the truck I was told U-Haul had none. You had my email and telephone number I should have been told prior to picking up the truck so that I could have made other arrangements. In addition you assistant manager who identified herself as â€œJujuâ€ had no knowledge of the locations organization or design. She came out to show me the storage unit without the unit number, taking me to the second floor then the basement when the unit was on the street level. When I question her telling her that the 2 floor was not street level, she replied â€˜you have to take it up with U-Haul. I refused to walk the entire building and ask her for the unit number only to be told she did not get it before leaving the main building. THIS IS THE LAST TIME I WILL DO BUSINESS WITH U-HAUL.Gale B.
The customer service folks at this location were friendly and helpful and it was a breeze.Alice M.
El cliente no dejó un comentario.Walter T.
El cliente no dejó un comentario.Ellen S.
I left my firearm in one of the trucks and magically the truck was rented out to someone else and nobody magically seen the gun I have the police detective investigating it!! And also the truck was rented out to me under a quarter taNk I brought it back over that so the charge would be immediately changedshamuan P.
Inform customers about the reservations on the trucks when they use the uhaul for more then there normal hours if they want to keep it for extra hours.Letita B.
El cliente no dejó un comentario.Jeffrey I.
I set up a reservation 3 weeks ago to find out less than 24 hours in advance that Uhaul did not have any one way 26 ft trucks to rent. I was told the only option was a truck that was over 108 miles away to pick up which would have been 216 miles. I was able to locate a truck in Richmond that was 60 miles away but it was an in town rental. for After 5 hours trying to locate a rental and another 5 hours of driving out of town we were able to secure a 26 ft truck for a pre-planned moved. I am very unsatisfied for the awful experience and inconveniences and may not use your servicesin the future.Michael C.
El cliente no dejó un comentario.ANDRELEI S.
Such a quick and efficient drop off process with a super friendly person managing the process.Sarah F.
The yard isnt easy to find, and the one way road thru a building on that houses the yard doesnt help.Eddie H.
El cliente no dejó un comentario.JOHN B.
I was charged for fuel, when the truck was full.GAETANOMICHAEL C.
El cliente no dejó un comentario.Paige N.
uhual from here is excellent I have try other trucking services. and I could say these guys are number oneMIGUELA O.
El cliente no dejó un comentario.Phil G.
Great Customer ServiceCarlos S.
Great team at this location.Stacy M.
El cliente no dejó un comentario.Robert W.
Best U-hau l location I've used. Front staff was very knowledgeable, helpful and kind. As long as I'm in this area this will be my u-haul location. Thank you for your service!Damaris V.
The general manager was super helpful and friendly. Nice location. Will definitely use it againPatricia L.
Keep it upMohammed Y.
El cliente no dejó un comentario.Nicole P.
I went to pick up the truck. One guy was sleeping in the box ( the back of the truck), the box was smelly from this guy. The girl who did mt paperwork doesnt have a tag name. But her name on the receipt is jamerieka saucier. I hope she is not using her friends login. I paid her 20 cash for installing my car. And she didnot send me the receipt. She has an attitude, she wasnt helpfulMARWANRAEF A.
There wasn't any gas in the truck! To only went a total of 8 miles and was charged 75 bucks with insurance rental and mileage!Timothy W.
Great job by the staff!Richard H.
Excellent customer service!paul B.
Exceptional job - super helpful for a first time trailer renter.Lynn Z.
The truck I rented was dirty but sufficient for the task at hand. I always video any vehicle I rent before and after, I also always have it cleaned prior to return. I actually added more fuel in this one for the next person..ThanksPhillip B.
El cliente no dejó un comentario.Leonard G.
The staff lied about the gas goung put and charged me for gas.Anitra J.
El cliente no dejó un comentario.DAVID M.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.ramona A.
El cliente no dejó un comentario.FAITH SUZANNE C.
William who helped me was wonderful!PARHAM N.
El cliente no dejó un comentario.Wilbert B.
Make sure the the vehicle is prepped with what the customer requested.Grover M.
El cliente no dejó un comentario.nishonda J.
El cliente no dejó un comentario.Daniel K.
Actually have enough equipment available for people to rent and use.Diana V.
El cliente no dejó un comentario.Kadijatu F.
The wireless checkin process was not smooth. I had to get assistance checking in. Also I reserved an appliance dolly and arrived to find out they they don't have them at this location. Why was I allowed to reserve one if that's the case?Eric G.
El cliente no dejó un comentario.KEY-CHELLDONNEL W.
El cliente no dejó un comentario.Frederick H.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.Janet J.
El cliente no dejó un comentario.Robert O.
El cliente no dejó un comentario.cynthia l. | Overall Experience
El cliente no dejó un comentario.mel H.
Good customer serviceKim B.
El cliente no dejó un comentario.Ronald W.
I had another great experience renting from this location. Jason is always helpful and makes the check in/out easy! The people who work there are always quick to help and friendly, which is appreciated.Ellen S.
El cliente no dejó un comentario.Jailyn W.
Very professional very helpful and nice.Gina F. | First Impressions
I was charged for four gallons of gas after driving a total of 16 miles in a pick-up, which is really not necessary or customer-friendly.Christopher G.
El cliente no dejó un comentario.Nathaniel R.
Great service and inventoryEdgar C.
Be more clear in return instructions and the app is terrible wasted 15 min on it and had to use the websiteMuhammad Uzair R.
They are always helpful at this location. Check in/out is quick and easy. I always recommend this location to friends/family.Ellen S.
everything was okJason O.
El cliente no dejó un comentario.Kayleigh C.
El cliente no dejó un comentario.Teresa B. | Overall Experience
By far the best run Uhaul location I have ever rented from.Dan S.
Nothing, All GoodWILLIEJAMES W.
We were sent back and forth to two different locations 3 times to pickup our truck. We reserved a 10' truck 3 weeks ahead of time but were told at pickup that they only had 15' trucks. We also reserved a dollie and we're told at pickup that they didn't have any. Very frustrating and the team was not willing to help at all. No instructions were given about how to operate the vehicle.Kayla P.
Keep up the good workJOHN B.
A well run facility !Edgar C. | First Impressions
Very polite crew. Assisted tour of storage center after upgrading unit size.Terrance C. | First Impressions
El cliente no dejó un comentario.Frank O. | First Impressions
It was an easy process to check in and get my storage unit. I like the level of security offered and the fact that there were free flat bed dollies available to help me move my things.Racquel F. | First Impressions
El cliente no dejó un comentario.Yolanda C. | First Impressions
El cliente no dejó un comentario.neville s. | First Impressions
El cliente no dejó un comentario.Scott R. | Overall Experience
El cliente no dejó un comentario.KATRINAELIZABETH C. | Overall Experience
When I got the unit I was told I had 24 hr access and turned out that I didn't . So it was very inconvenient for me when I had to rush from work to try to make it there before they closedAlfear C. | Overall Experience
El cliente no dejó un comentario.SHARON S. | Overall Experience
El cliente no dejó un comentario.Ryshawn R. | Overall Experience
El cliente no dejó un comentario.Nicole M. | Overall Experience
Danni at the front desk was very helpful. Our first storage unit was too small. He got us all squared away without an attitudeSade H. | First Impressions
I feel the building need to renovated explore the two bumpy on the elevatorALTHEAMARIE S. | Overall Experience
This is the worse storage and experience I have had. I wouldn't recommend this storage to anyone. This storage needs to be shut down. Management wasn't helpful. Corporate wasn't helpful. I hate this storageBriana M. | Overall Experience
Worst experience I've ever had. Please pick another uhaul if possibleDanny M. | Overall Experience
I would have preferred someone bring the vehicle out. When I found vehicle it was blocked by another and had to go back to the office.John L. | First Impressions
Always love the convenience. Thanks.Vivian D. | First Impressions
El cliente no dejó un comentario.Christopher H. | First Impressions
El cliente no dejó un comentario.Irene h. | First Impressions
From the first time I called the staff was amazing. Dequan is an amazing associate to the U-Haul team. This young man went above and beyond for me and my family in my very difficult relocation.JESSICA M. | First Impressions
El cliente no dejó un comentario.PIERRES L. | First Impressions
El cliente no dejó un comentario.Desmond W. | First Impressions
El cliente no dejó un comentario.Alex h. | First Impressions
Rates and hours were on par with similar storage units in the area, but buildings were not clean, general maintenance on the building was not maintained (e.g. trip hazards from broken flooring on elevator landings, fan/climate control units making loud noise and not regulating temperature), sirens going off without bring addressed by security/employees).Morgan R. | Overall Experience
El cliente no dejó un comentario.britt-handy v. | Overall Experience
El cliente no dejó un comentario.Cynthia H. | Overall Experience
El cliente no dejó un comentario.Qubilah M. | First Impressions
El cliente no dejó un comentario.LARRY B. | Overall Experience
El cliente no dejó un comentario.JUDYDICKERSON B. | Overall Experience
El cliente no dejó un comentario.Darius G. | First Impressions
This facility is extremely well run. Staff is excellent Franklin ButlerFRANKLIN B. | First Impressions
Amazing customer service, phenomenal experience!LATRICEJERNELL H. | First Impressions
El cliente no dejó un comentario.Richard H. | Overall Experience
El cliente no dejó un comentario.MELFORD C. | First Impressions
El cliente no dejó un comentario.Wm. Bill H. | Overall Experience
El cliente no dejó un comentario.DELVIN D. | First Impressions
Great facility and staff. Could use a few more carts and possibly a dolly but otherwise a good experience. ¡Gracias!Mary R. | Overall Experience
El cliente no dejó un comentario.Sylvia F. | Overall Experience
Juju and the staff were super friendly and helpful!! Juju was very accommodating when we were trying to figure out the right size storage. When we were exhausted and trying to get the last stuff in for the night, a gentleman that worked there offered to go get carts for us. The only thing I can say that is not that great, but it is the city so it makes sense, is the lack of parking and unloading areas. The poor man that was working there was having to juggle every car that came in and get people moving one way or another just to be able to get people in to park for unload or load or get a truck. But, that really didn't affect us that particular day just because we were lucky enough that the loading zone was open, it was just very hairy trying to park and get in and out with all the other cars trying to get around. But the people that worked at U-Haul were used to it and very good about getting people to move around where they needed.Kerry P. | First Impressions
El cliente no dejó un comentario.Marvin L. | First Impressions
El cliente no dejó un comentario.Lisa A. | Overall Experience
El cliente no dejó un comentario.JESSIE j H. | First Impressions
El cliente no dejó un comentario.Douglas B. | First Impressions
Good,fast, easyBETTY S. | First Impressions
El cliente no dejó un comentario.Ada M. | First Impressions
Ty was awesome and made my move out experience easy! Give that man a raise!Leslie H. | Overall Experience
El cliente no dejó un comentario.ROBERTA S. | Overall Experience
El cliente no dejó un comentario.Scott P. | Overall Experience
Great staff support! Outstanding service!!Richard C. | Overall Experience
El cliente no dejó un comentario.uqbah m. | Overall Experience
On the late morning of Sept 12, 2021, I came to the VCU location to unload a 6x12 trailer into a 5x10 storage unit and then return the trailer. All 3 staff members I saw were incredibly helpful, friendly, and professional. I wish I'd gotten their names but I was exhausted from driving and didn't think of it. Everyone at this location that day was just a dream to work with, and I truly appreciate it. Best service I've ever experienced at a Uhaul.erika v. | First Impressions
El cliente no dejó un comentario.Mercedez J. | Overall Experience
El cliente no dejó un comentario.Cedrick B. | First Impressions
The Manager, Dannisha Williams, and Tyrek Jones, both expertly assisted, was efficient, and thoroughly explained how the storage unit process worked. They are exceptionally good ambassadors for the UHaul experience. The process was made seamless, and I am very grateful for their assistance. Both Dannisha and Tyrek are to be commended.ROSALIND W. | First Impressions
El cliente no dejó un comentario.Nacy c. | Overall Experience
El cliente no dejó un comentario.Wedyan A. | Overall Experience
El cliente no dejó un comentario.Anthony B. | Overall Experience
El cliente no dejó un comentario.MARCIA F. | Overall Experience
El cliente no dejó un comentario.William M. | Overall Experience
Jason Kruzel did a great job with customer serviceAustin C. | Overall Experience
El cliente no dejó un comentario.Joseph S. | First Impressions
Since Lance left, management has went down hill. But I am hopeful that it will improve.genova w. | Overall Experience
For the last 4 1/2 years while my daughter attended VUU I’ve experienced nothing but quality service from this facility.Herman B. | Overall Experience
The staff there was very helpful, kind, and friendly. I did rent a 10 x 10 truck which drove good and was clean. I also had an issue with my storage unit as it was too small. That was a mistake on my part, due to thanking my belongings could fit in that space. The great thing about that situation was, I was able to get a full refund on my storage unit, as I only had it for 2 days. I thought their action on this situation was awesome. I did not have any problems with obtaining my initial payment for the storage unit. I think your agency did a great job with my situations. Thanks for all the agency has done for me and have an awesome daySEAN J. | Overall Experience
El cliente no dejó un comentario.anthony J. | Overall Experience
El cliente no dejó un comentario.Darrone S. | Overall Experience
Great service all around.SCOTT T. | Overall Experience
El cliente no dejó un comentario.Hillary K. | Overall Experience
El cliente no dejó un comentario.Brian W. | Overall Experience
El cliente no dejó un comentario.DANAALEXIS E. | Overall Experience
The staff was very professional, but there is one staff that really stands out, she had the greatest attitude and always had a smile and ready to assist. Thank you JuJuDiacell W. | Overall Experience
I'm paying for climate control. I'm not getting what I paid for.Timothy C. | First Impressions
Incredibly kind associates!Lindsay D. | First Impressions
Thank you for a wonderful experience.FAIZA B. | Overall Experience
El cliente no dejó un comentario.Myles B. | Overall Experience
El cliente no dejó un comentario.Essence P. | Overall Experience
I am writing this review to inform whoever may be interested that I had the worst customer service experience of my life with U-Haul last weekend. In hopes of being comprehensive, I will start from the very beginning of trying to set up my trunk rental online. While initially I was able to reserve a truck from 7/30 to 8/2 through the website, I received a call from U-Haul Customer service informing me that it wasn't possible to rent a truck for the period of time that I was requesting. Instead I was told that I could rent a truck two separate days and an onsite storage unit. When I showed up to the North Lombardy location on 7/30 to pick up my rental, Dani not only attempted to talk me out of a storage unit but neglected to get me set up with said unit after I clearly stated my need for one. After returning to the same U-Haul that afternoon to inquire about my storage unit I was told that none were available. I promptly called U-Haul customer service to try and get this situation solved, and fortunately was able to be insured I would get my storage unit. When returning to the N. Lombardy location 7/31, I expressed that I was unhappy with the miscommunication the day prior and asked what was going to be done to correct the errors made and the inconveniences caused by the errors. Dani's response was that she could cancel my storage unit, and she claimed she was already doing me favors. I did not see it this way because the clearing of the unit was done because of mistakes made by U-Haul employees at the N. Lombardy store. After this response I asked for the phone number for Dani's boss, Clinton O'Neil, and I left a message with his office at just before 8 AM. I refused to deal with Dani any further until I spoke with Clinton, which never happened. Instead of insuring I got in touch with Mr. O'Neil, Dani told me she was calling the police to report the truck as stolen. I hope one can agree that that was not only unnecessary but a drastic escalation. When returning to the store to sort out the issue I was gaslit and again told I was being done favors and not being treated unfairly. I called O'Neils office immediately and expressed how important it was that I speak with him. About an hour after leaving the store I received a call from O'Neil's office and spoke to who I believe to be his assistant. After explaining the scenario, I was told my rental was being extended and I didn't have to return the truck until 8/2 and would be receiving a call from Clinton that day. While this solved the present issue it didn't resolve the horrific way I was treated by the North Lombardy manager, and I never heard from Clinton O'Neil. All this being said, I plan on never using U-Haul again and will happily pay twice as much to not be treated the same way. if I do not receive a response from the proper individuals to fully compensate me I will gladly post this review on any and all platformsCHRISTOPHERSTEPH C. | First Impressions
I am writing this review to inform whoever may be interested that I had the worst customer service experience of my life with U-Haul last weekend. In hopes of being comprehensive, I will start from the very beginning of trying to set up my trunk rental online. While initially I was able to reserve a truck from 7/30 to 8/2 through the website, I received a call from U-Haul Customer service informing me that it wasn't possible to rent a truck for the period of time that I was requesting. Instead I was told that I could rent a truck two separate days and an onsite storage unit. When I showed up to the North Lombardy location on 7/30 to pick up my rental, Dani not only attempted to talk me out of a storage unit but neglected to get me set up with said unit after I clearly stated my need for one. After returning to the same U-Haul that afternoon to inquire about my storage unit I was told that none were available. I promptly called U-Haul customer service to try and get this situation solved, and fortunately was able to be insured I would get my storage unit. When returning to the N. Lombardy location 7/31, I expressed that I was unhappy with the miscommunication the day prior and asked what was going to be done to correct the errors made and the inconveniences caused by the errors. Dani's response was that she could cancel my storage unit, and she claimed she was already doing me favors. I did not see it this way because the clearing of the unit was done because of mistakes made by U-Haul employees at the N. Lombardy store. After this response I asked for the phone number for Dani's boss, Clinton O'Neil, and I left a message with his office at just before 8 AM. I refused to deal with Dani any further until I spoke with Clinton, which never happened. Instead of insuring I got in touch with Mr. O'Neil, Dani told me she was calling the police to report the truck as stolen. I hope one can agree that that was not only unnecessary but a drastic escalation. When returning to the store to sort out the issue I was gaslit and again told I was being done favors and not being treated unfairly. I called O'Neils office immediately and expressed how important it was that I speak with him. About an hour after leaving the store I received a call from O'Neil's office and spoke to who I believe to be his assistant. After explaining the scenario, I was told my rental was being extended and I didn't have to return the truck until 8/2 and would be receiving a call from Clinton that day. While this solved the present issue it didn't resolve the horrific way I was treated by the North Lombardy manager, and I never heard from Clinton O'Neil. All this being said, I plan on never using U-Haul again and will happily pay twice as much to not be treated the same way. if I do not receive a response from the proper individuals to fully compensate me I will gladly post this review on any and all platformsCHRISTOPHERSTEPH C. | Overall Experience
El cliente no dejó un comentario.Gaoyuan W. | Overall Experience
El cliente no dejó un comentario.Thomas S. | Overall Experience
Only 4 stars as your one employee, I should have taken his name ... Caucasian male with facial hair was extremely condescending to me over a simple question, so much that I had to call him on it and then he stared me down. Casually, I noticed him speaking in a similar way to other U-Haul patrons. Awful customer interaction and he should not be allowed to interact with customers. Again, I don't know his name and should have taken his name from his name tag, but he was working the return truck line on 08/01/2021 when we were there from 1230-1430. Awful Customer interaction !!!!!!!James S. | Overall Experience
El cliente no dejó un comentario.Monique R. | Overall Experience
Excellent service DeQuan was an awesome associateTonia M. | Overall Experience
I had a unit at this U-Haul for 3 years and it was always clean, easy to access, and the staff was very helpful.John M. | Overall Experience
El cliente no dejó un comentario.Hillary K. | First Impressions
Right when we got to the counter they were ready to give up on us. They overbooked the storage spaces and we ended up with a space that we didn't even reserve, which wasn't an upgrade, for the same exact price as our original reservation. The guy we interacted seemed done with life (which is fair in customer service), but he didn't try at all to find a solution with us, which I felt was beyond ridiculous. Once he couldn't find my phone number (Due to him not asking if it was storage or truck) it was obvious he couldn't care less. I understand being rude to rude customers, but the man we dealt with was rude from the get go. It took a nice, kind woman in the background to shout to him for him to realize that they still had open storage. Once the woman took charge everything was smooth, but without her the process would've been difficult and beyond annoying. The only reason I'm giving this department 2 stars is because of that woman, she treated us like people and was beyond kind hearted. If she wasn't there they wouldn't deserve any stars.JAMESRAYMOND L. | First Impressions
El cliente no dejó un comentario.Hung T. | Online Move In
A total waste of my money.TERENCE S. | Overall Experience
El cliente no dejó un comentario.David K. | First Impressions
Please get better business hours.Beniam E. | First Impressions
The facility was under staffed and there was a long line trying to get to the counter. A Customer was furiously complaining that he couldn't get his U-Hall truck out of the parking lot because the truck was blocked, he's been waiting for over 30 minutes for assistance. The customer facing staff at the counter could be a little more friendly when dealing with customers.Addison F. | First Impressions
Need more than 1 platform ladder for the upper units.Ricky M. | Online Move In
It was extremely hot on the split level and I almost fell out from the extreme heat.Angela H. | Overall Experience
Customer service was excellent! Website is slow and some information is outdated.Elise K. | Online Move In
Staff were very polite.Jeffrey W. | Overall Experience
Came on a Sunday and it was closePamela A. | Overall Experience
El cliente no dejó un comentario.Quanaysia D. | First Impressions
Siyah went above and beyondEndalkachew Z. | First Impressions
El cliente no dejó un comentario.MICHAELT D. | First Impressions
The door to the storage locker was too small for my couch. I ended up having to leave a couch and love seat (1700$)Katrina H. | First Impressions
El cliente no dejó un comentario.SUSIE ANN H. | Overall Experience
I don’t know if she was a manager or the assistant manager but she was very polite and very helpful I am very willing enjoyed her experienceKENNETH M. | First Impressions
The location of the storage units are inconsistently located on the third floor and very difficult to access.britt-handy v. | First Impressions
El cliente no dejó un comentario.JOHN K. | First Impressions
I was not pleased with the overall experience of my unit. My property was stored in the climate control part of the storage section. Upon moving out I notice several items of my property where damage. My new white leather seats had specs of blue/black spots on them (pretty sure it was mold). My new black leather sectional was chipping around the edges of the couch. There was chips of the ceiling all over all of my property that went through the netted fence above my unit. I would pursue further action, but quite honestly I did not have the time or energy to deal with the hassle any longer.MERVYN L R. | Overall Experience
El cliente no dejó un comentario.jan c. | Overall Experience
This the best one want use no orher oneANGELAP A. | First Impressions
I scheduled and arranged to rent a 8x10 split level lower unit for $89.85/ month weeks before our move in date. I also called the the facility directly to ensure everything was in order, and was told it was. When we arrived they told us there was no unit available for the size or cost we scheduled! They said they only had a larger unit for $50 more per month!! I told them that was unacceptable because it was their error. The extremely rude manager told us there was nothing she could do and if we didn't want it we could leave!! We had no choice but to take the unit because we traveled 2 hours to get there and had another 10 hours of travel ahead of us. This manager did not "manager " anything! Her name was Nu Nu! Useless, rude, and disrespectful! I felt like your customer service people on the phone when you scheduled a unit were all sweet and well spoken, and promised things that obviously they have no idea if the reality of the actual facilities they are representing! Total disconnect! I have every intention of reaching out to corporate to get this resolved. We will not be made to pay this extra money every month for your mistakes and mismanagement.michelle g. | First Impressions
El cliente no dejó un comentario.Darien R. | Online Move In
El cliente no dejó un comentario.Claire D. | First Impressions
I had this storage for years...and throughout the years I have had excellent customer service from the previous Store Manager (Lance) and his team. The current Store Manager (Danni), Manager (Jamerieka), and their team were extremely helpful during my move out process. I truly appreciate it from the bottom of my heart. Many blessings to all of you :-)TOCCARA M. | Overall Experience
El cliente no dejó un comentario.chandru k. | Online Move In
The access code I was given did not work and could not use the elevator until calling for help. I was also not aware my storage unit would be on the upper row of units.Xavier B. | Online Move In
Went as planned with no issuesHugh C. | First Impressions
El cliente no dejó un comentario.Whitney S. | First Impressions
El cliente no dejó un comentario.Malissa H. | Overall Experience
Confusing layout, limited climate control, lack of garage-style doors only major drawbacks here. Friendly and helpful staff with plenty of storage unit options available. Conveniently located. Fairly priced. Thank you!Stephen M. | First Impressions
El cliente no dejó un comentario.Forgus Contracting S. | Overall Experience
Unit stated was available online; therefore, I booked it and checked in online. Went to the facility to see the space after I signed the contract and paid online, and the unit was not available. It was reserved for someone else.Joshua S. | Online Move In
Some confusion on exact unit rental that had been reserved but it was well-handled by the competent staff. Tech that showed units was very knowledgeable and competent and should be considered for a pay increase.James S. | First Impressions
El cliente no dejó un comentario.Khemia J. | First Impressions
It's all based upon the miserable staff that is employed there. The ONLY person that was pleasant was the person that checked me out. Hateful, inarticulate, rude and arrogant are commonplace traits with all employees -save one. Maybe you should Earnestly try to improve the Human Resources there.keith k. | Overall Experience
Need better access hoursAngela V. | Overall Experience
El cliente no dejó un comentario.TARICA LASHAUN B. | Overall Experience
El cliente no dejó un comentario.Rose L. | First Impressions
El cliente no dejó un comentario.teressa s. | First Impressions
El cliente no dejó un comentario.Akiene R. | Overall Experience
El cliente no dejó un comentario.Forgus Contracting S. | First Impressions
I would have given it better ratio if the guy acted like he cared a little. The woman was friendly but the male was not. The storage unit is very old which turned me off. But clear of debris. And the access hours were unclear I think they wanted me up grade or something for earlier access. It didn't matter anyway because I got a unit closer to my family. Overall I'd say it was ok and would recommend it if the location was right.THERESE M. | First Impressions
El cliente no dejó un comentario.Brenda R. | Overall Experience
very convenient to have rental and storage in same place...one stop shopANTHONY WOODROW S. | First Impressions
El cliente no dejó un comentario.DANAALEXIS E. | First Impressions
El cliente no dejó un comentario.Thomas T. | First Impressions
Very efficient, welcoming and friendly service reps. The staff worked pleasantly and diligently to serve every customer as quickly and professionally as possible even though there was a very long line. Pricing and perks were also very generous.Ricki C. | First Impressions
El cliente no dejó un comentario.Lauren A. | Overall Experience
El cliente no dejó un comentario.Amari E. | First Impressions
Storage unit was too small. I didn't inspected it to see the size. Price us alittle high. But in the other case it will have to do.keeya t. | First Impressions
El cliente no dejó un comentario.Linda R. | Online Move In
Great serviceTonia M. | First Impressions
There seems to be a disconnect between what the local facility does and what corporate does. Every time a local manager approves something, the corporate office can't seem to get the record straight. This causes me a ton of wasted time which equates to a BAD experience. So is the local facility good? Yes. Is UHaul overall good? NO. Also when I get an email from the local office, please include the managers email address so I can simply respond and not have to waste more time finding or calling that person.Richard D. | Overall Experience
El cliente no dejó un comentario.Kimberly S. | First Impressions
El cliente no dejó un comentario.Timothy C. | Overall Experience
Will definitely use in the fututreJUDRESS S. | Overall Experience
El cliente no dejó un comentario.Kerri G. | Online Move In
I wish that I had gotten the name of the woman that checked us in. She was awesome. So pleasant and helpful. It was Monday, Mary 22. She's a great employeeMary D. | First Impressions
My storage experience was always Professional and courteous. The storage payment reminders were an asset ,always keeping me on top of my payment and helping me to keep my payments current and ontop of things . The staff was always, and I do say ,ALWAYS, respectful and courteous ,maintaining that U-Haul Professionalism at all times. If I ever needed the service again ,uhaul would be my first choice. Thank you to the Staff at Uhaul , I really appreciate you.ronda b. | Overall Experience
El cliente no dejó un comentario.TRACI B. | First Impressions
GM Danni and her staff were polite and helpful.Shane M. | Overall Experience
El cliente no dejó un comentario.Allen L. | Overall Experience
Everything was right. I love my rental experience with this storage companyTomeka s. | Overall Experience
El cliente no dejó un comentario.rochelle c. | Overall Experience
FRIENDLY HELPFUL STAFFDavid S. | First Impressions
El cliente no dejó un comentario.Tracy C. | Overall Experience
My experience was wonderful. Staff was amazing 😉Pamela M. | Overall Experience
El cliente no dejó un comentario.ROSA J S. | First Impressions
Good facility for storage, but the staff are incredibly unprofessional. We are trying to isolate due to COVID and were promised that someone would help us check in from the parking lot. Instead we were met with staff members who were obviously high and didn't pay attention to our request at all. Tried explaining over the phone that we had an immunocompromised family member in the car who couldn't be exposed, but the person we spoke to was barely listening and didn't care at all. When we tried to flag down someone in the parking lot, they kept sticking their head in our car without a mask and were also obviously high. Because no one would listen, we had to go inside where staff were unfriendly and half weren't wearing masks. To top it all off, while we were unloading our truck, staff members were blatantly smoking weed in the parking lot. Storage facility itself is in good shape and location is convenient, but the staff are AWFUL.Charmaine T. | First Impressions
This was the best UHaul experience I have ever had. Everyone was so helpful.Christopher B. | First Impressions
I was paying on a unit for two years jiay because I was told I could not abandon it without it affecting my credit. Thank God for Dani. She really helped me out.Natalie L. | Overall Experience
El cliente no dejó un comentario.NANCY B. | First Impressions
Deborah was an excellent help to merebecca b. | Overall Experience
El cliente no dejó un comentario.SHARON S. | First Impressions
The communication about when we could access our unit was extremely unclear, and we received contradictory information from the website, emails, and on the phone with different agents. We arrived at 9pm after a long day of moving believing we could access our unit until 10pm. We found out we could only access it until 7pm (even though our reservation stated access hours were until 10pm). We were told to come back the next morning at 9am. When we arrived at 9am the next morning, the manager was late and so we still couldn't access our unit until 9:20 am. We had returned a vehicle transport the first night we arrived, checked it in and notified staff, but then 5 days later we got a call asking where it was. It was all around inefficient, confusing, and frustrating process. The only plus is that our stuff got from Michigan to Richmond in one piece.Sarah R. | Online Move In
Great staffJOHN L. | Overall Experience
The check-in process was excellent thanks to the friendly staff!JOHN L. | First Impressions
No problems at all. Automatic charges to credit card went smoothly. You were easily reachable by phone. Very good service. Lynn CrowderLynn C. | Overall Experience
It's the best I've had for service in a long time. The lady that help me with my truck and finishing up my rental was great yesterday afternoon before closing, the l as sy that showed me my unit deserving of a raise an can sell dirt to a ground hog. Id have here as a employee asap if I could. Thank you and everyone there. It's great to have sure a great experience for oncedewayne p. | First Impressions
The women who work there were really terrific. They were quite knowledgeable.Julie M. | First Impressions
Danni's crew is well equipped to balance the pressure even when it comes along. I appreciate their genuine service and how they assisted me professionally. Also, they ensured all needs were met. Thanks Ciara and Danni! Flawless service!ashley w. | First Impressions
El cliente no dejó un comentario.HEATHER J. | Overall Experience
El cliente no dejó un comentario.JOSEPH RANE C. | First Impressions
El cliente no dejó un comentario.Rhonda S. | Overall Experience
The facility was nice and well maintained, but the staff was especially excellent. Everyone was always friendly and helpful.NOEL I. | Overall Experience
Cavell Carter and Juju are always very efficient, helpful and courteous.SUNEETSIMRAT S. | Overall Experience
I really wish the rent was due on the first of the month and I also wish the storage units had some type of lighting in them. Other than that, it was a good experience.JOHN F. | Overall Experience
El cliente no dejó un comentario.Hershell H. | Overall Experience
El cliente no dejó un comentario.rebecca b. | First Impressions
The staff was friendly knowledgeable and professional thanksELDRIDGE FRANK S. | First Impressions
We used the VCU U-Haul facility to store items between college rentals. It's very convent to the VCU campus, it is very well maintained and very clean. We keep our items here for a couple of months with no issues. Every employee I interacted with was so friendly and very helpful. I would store my items here again.Diane C. | Overall Experience
El cliente no dejó un comentario.Christina D. | Overall Experience
You guys almost got me evicted for over drawing my account charging me without my permission after telling y'all not to put my card on file. I'm sitting here thinking y'all are just going to charge me again next month. The employees at this location were the only pleasant thing about having to come in.david p. | Overall Experience
This was the first time I rented a storage unit and received outstanding customer service. The place was nice and clean and well maintained. Definitely will recommend to friends and family.Thomas J. | Overall Experience
People working in the office were not wearing masks.Kathrine N. | Overall Experience
El cliente no dejó un comentario.leAndra l. | Overall Experience
Everyone was helpful, even when I arrived late.kraig k. | First Impressions
My storage unit had mice that left mice dropping in and on my furniture and in boxes.DWIGHT D. | Overall Experience
El cliente no dejó un comentario.SARA S. | Overall Experience
El cliente no dejó un comentario.Leah M. | Overall Experience
I thought David and his team were so helpful, courteous with all the questions I had! Bravo to and for the Richmond Uhaul Team!Livia A. | Overall Experience
The storage unit was perfectly fine.Greer M. | Overall Experience
El cliente no dejó un comentario.claudia t. | Overall Experience
El cliente no dejó un comentario.Bradley S. | Overall Experience
Unorganized to get truck keys. People who were last in line were first to get truck keys. It was a free for all. Should provide truck keys to those first in line or radio out to let truck employee know you are coming. Instead once ppl where done at counter they would bombard a truck employee for keys and no order to who was first. Lost a lot of time on my rental and day because of the disorganization on the lot. The check out and check in process is a mess and needs to change.Doris R. | Overall Experience
The staff was amazing. They treated us like individuals and not just a transaction. They were also very helpful and made sure we fully understood the process and how to get in and out. Great, personal experience. I would definitely recommend to friends.CHANDRA O. | Overall Experience
El cliente no dejó un comentario.Nilemorvin F. | Overall Experience
I had a leak happen outside of my storage unit and my stuff was ruined.Timothy H. | Overall Experience
We only needed to store stuff for a short term. So the space was fine for what we needed. It is not so easy to load/unload in the area our unit was in. It was very crowded the morning we were loading from the unit. The area in the back parking lot was much less crowded, and if given a choice again I would choose something back there. The main issue was that we reserved a specific type of unit-main floor, no steps, a week in advance. We had limited helpers to move our stuff and my husband has back issues already. So I opted to pay extra for a first floor unit. When he arrived to get the unit he was told we had a walk up, because it is first come first serve. Which it does not state anywhere that that is the policy. Or we would have gone to the unit first to secure it, then to the apartment to load up. Why allow reservations if someone can come and take my unit? The staff was helpful, for what we needed them for, considering how busy they were. I had no issues with the building, security, or staff. My main issue was losing the unit I requested.Louis F. | Overall Experience
El cliente no dejó un comentario.Taylor B. | First Impressions
The friendliness of the staff was amazingNilemorvin F. | First Impressions
Uhaul as a company needs to care for its locations with necessary upgrades, old system and equipment gave many of their employees trouble numerous times throughout my storage rental stay. An AC unit leaked into my storage space awhile back and even though I didn't have the bogus rental insurance, i was not compensated from any of the items I threw out because of water damage. Rental insurance should cover out of control problems like flooding from a storm, not your neglected air conditioning unit!!!sarah s. | Overall Experience
El cliente no dejó un comentario.Lisa K. | Overall Experience
The staff was very helpful and respectful. I wish I had taken the name of the kind woman who showed me my unit. She was wonderful to interact with. All in all, a very positive experience.Supriya J. | First Impressions
El cliente no dejó un comentario.lisa s. | First Impressions
Another great experience,Nadine L. | Overall Experience
El cliente no dejó un comentario.Robert J. | Overall Experience
The employee that took care of the tour and reservation was friendly, helpful and did all I neededKristin M. | First Impressions
The person who helped me was so wonderful! I was worried when I heard something went wrong with my reserved unit, but I was then offered the first month for free - which was great. Whoever was working Sunday, 6/28 was really great. The 5pm closing was inconvenient for my move, but I understand.Abigail C. | First Impressions
I'm trying to move later in the day to avoid the heat. Later access hours would be helpful.Laura A. | First Impressions
I found the staff at U-haul Self Storage on Lombardy St. in Richmond, VA to be courteous, professional, helpful, and friendly. They were able to handle several customers needs with ease, while going above and beyond to make the customers experience as smooth as possible. I never write reviews but thought the service I experienced was exceptional and deserved some recognition. Gracias.Christopher M. | First Impressions
El cliente no dejó un comentario.helen n. | Overall Experience
El cliente no dejó un comentario.Brittney M. | Overall Experience
This is a very busy storage rental facility close to VCU. We rented a cargo van and storage unit to store our daughter's apartment contents. The staff at this location is very friendly and efficient. Kudos to everyone, your doing a great job! Thanks for your help.Diane C. | First Impressions
All staff was amazing! The gentleman at front desk was super helpful and friendly! The woman who showed me the locker space was also super helpful and friendly!Livia A. | First Impressions
I believe her name was Aisha, but she was so kind and so helpful throughout the process. There was also a man at the register who was nice, but he seemed like he was having a bad day when I walked in so I just hope he's better now. But your staff and facilities are great!Teresa J. | First Impressions
The only thing that went right with my entire movie is that everyone at 900 Lombardy St. was incredibly helpful. I mean, I was so impressed with the facility and the staff. I will highly recommend Uhaul Moving and Storage at VCU!Kimberly J. | First Impressions
El cliente no dejó un comentario.julia p. | Overall Experience
Great experience. Staff very helpful.Robert J. | First Impressions
I liked the climate controlled atmosphere, and the cleanliness of the facility.NATASHA W. | Overall Experience
Aisha, the manager, helped me evaluate a few options. Once I selected a unit, the registration process was efficient and her attitude was exceptional. Thanks for continued good service!Nancy S. | First Impressions
No issues....Satisfied with the facility. Staff very professtionalGLENN H. | Overall Experience
The young people working costumer service and in the lot, were really nice and helpful. Janay, Carvel Carter, were very accommodating. We all can complain when something is wrong, but they got it right.Harry W. | Overall Experience
My Uhaul experience was great the staff was friendly the facilities was clean I had no problemsKimberly B. | First Impressions
El cliente no dejó un comentario.Kathrine N. | First Impressions
I was crunched for time to move my daughter out of her VCU dorm and your staff could not have been more accommodating.Gina C. | First Impressions
N/aHunter H. | First Impressions
thanksmark b. | Overall Experience
El cliente no dejó un comentario.MERILYN P. | First Impressions
El cliente no dejó un comentario.Markashia W. | Overall Experience
El cliente no dejó un comentario.Elizabeth A. | Overall Experience
El cliente no dejó un comentario.Brian W. | First Impressions
Given that we are coming from Northern Virginia, later access hours would be very helpful.Michael D L. | First Impressions
I need to rent another uhaul trailer because I have to go back home to Arizona and your company is trying to charge me alot of moneyLisa H. | Overall Experience
El cliente no dejó un comentario.charish f. | Overall Experience
Much improved online and customer service compared to a decade ago.Steven W. | First Impressions
El cliente no dejó un comentario.Markus G. | Overall Experience
N/Ccarlos r. | First Impressions
I only had 1 incident, when moving in one of my bed frame was stolen. I left it on a cart and thought it would be safe till the next morning because the gates be down at night. I was wrongtracy m. | Overall Experience
Everyone was super nice and helpful, facility well run and organized and clean.carol t. | First Impressions
Diana (not sure if this is her name, but it was similar, sorry!) Was UNBELIEVABLY helpful! She was friendly, kind, and very patient with me. She's great, thanks so much!Kylie Y. | First Impressions
I only wanted Uhaul storage for 1 month and not to use my card for auto payment. None of my requests were followed. I will never use this facility again.Ian C. | Overall Experience
The young lady that waited on me was for a professional and kind she knew what she was doing I really appreciated herLARRY C. | Overall Experience
Great experience. Very convenient and clean. Staff always helpful and attentive.Sarah C. | Overall Experience
Easy and secureBrinlin M. | Overall Experience
VERY SATISFIED WITH EVERYTHINGCurtis B. | First Impressions
I was given great customer service.Natasha F. | First Impressions
The facility was close to my granddaughters campus and she was able to go and come as needed.Contance D. | Overall Experience
Was stated that I would have access 24/7 on U-Haul website. This was false and misleading. It is not the specific locations fault.Benjamin M. | Overall Experience
Needs air conditioningLillian B. | Overall Experience
However, I am still being billed for a unit I vacated in August. It's been difficult to find someone on the phone to help with that.julie C. | Overall Experience
I was not notified after signing a lease, the hours changed from 24 hour access to closing at 7pm due to homeless individuals sleeping in facility. Hire security instead of inconveniencing customersKIMBERLY S. | Overall Experience
3yrs of fair svs appreciated. 5 🌟🌟🌟🌟 🌟 for Staff's Friendly Customer Svs.ROSE J. | Overall Experience
Friendly and professional.Michelle Y. | Overall Experience
Had to move yesterday and had extra stuff that I needed to put in storage. Brett was excellent in helping secure a storage unit and was extraordinarily knowledgeable and answered all my questions. ThxEdgar T. | First Impressions
Nice size unitGLANDENERA F. | First Impressions
Extremely convenient summer storage for our VCU student. Staff are helpful and very friendly. We will use them again next summer!Patrick G. | Overall Experience
My first time to use U Haul at VCU and it was an AWESOME experience!!! I give ☆☆☆☆☆ star, 100% % rating and the Gold buzzer.....Bernardo P. | Overall Experience
This facility is a definite plus right next to the VCU campus. I wish the hours were extended. We had to rush to do it all by 7 pm, and the number of cars/trucks in the driveway area is nuts.grace b. | Overall Experience
Beautiful, secure location. Weekends chaotic. Overburdened with massive rental vehicle surplus, parking a disaster. Zero consideration for customer parking convenience, loaded with vans.NATHAN H. S. | Overall Experience
NingunoRobert J. | Overall Experience
More pricey than other units but felt very secure with my things here, staff was very friendlypoppy m. | Overall Experience
Easy to pick up truck and return after hours!Lynanne Y. | First Impressions
I had a great experience! Clean and secure building with fantastic customer service. I will definitely be using this facility again in the future!bre f. | Overall Experience
IMPECCABLE STAFF ANS SERVICE !!!melissa n. | Overall Experience
Check in was smooth. Space was adequate for amount I needed to store.Contance D. | First Impressions
Nonixon A. | Overall Experience
I will use uhaul again.Darlene W. | Overall Experience
Everyone at the Lombardy location is fantastic. Could be more right-staffed for the end-of-month rush...they were doing their best but the demand was extremely high.Thomas B T. | First Impressions
there were some nice people but most were surly and not very friendly. They tried to appear friendly but were not very helpful,Hugh K. | Overall Experience
Your staff are direct and on-the-ball. Some staff are decent & some are excellent. The storage room looks clean but I haven't yet moved stuff in so can't evaluate that process.Mollie S. | First Impressions
The manger Lance is the best, he knows what he's doing and he knows how to treat people. I will not go any where else. Thanks Lance you are the best!GENOVA W. | Overall Experience
Staff was prompt and friendly and competent. Access worked well, and unit was adequate. Free carts were great, and first floor climate control was appreciated.Michelle Y. | First Impressions
All the young gentleman involved were so polite and helpful. I can't remember their names specifically but they provided excellent customer service for 7am on a cold, rainy day.Maudell M. | Overall Experience
counter agent and other employees were very helpfulPreston M. | First Impressions
Staff were great help in getting the unit leased.David W. | Overall Experience
Storage was average, but if you make a monthly payment and then move out a few days later, you will not get the balance of you payment back so check before you rent.donna c. | Overall Experience
Great experience! Cavell Carter was the rep that helped me. He was FANTASTIC! Quick, efficient, answered all my questions. Proffessional and kind! It was very busy that AM, all 3 reps were pleasant!Karin D. | First Impressions
I don''t do comments.RICHARD H. | Overall Experience
I was given false information and overcharged!!!!!!!!!!!armaria w. | First Impressions
The staff here was courteous and helpful. The van we rented was brand new. The storage unit was clean and well lit. Security precautions are great. Convenient location to VCU.julie C. | First Impressions
I requested to speak to the manager and I never heard from him. I wish U-HAUL cared enough about their customers and ensure their satisfaction. I am still a customer in their shop. Hope to hear back.nixon A. | First Impressions
Female DYKES WERE HIRED TO HARASS FEMALE OCCUPANTS. THE PROBLEM IS WOMEN DONT FEAR COOCHEE, HOW PAINFUL IS IT?LETS TALK ABOUT GANG RAPE BY MEN, THAT HURTS. DYKES ARE DUMB AND DISCUSTING!Nema C. | Overall Experience
Nice facility with pleasant staff.Marcus O. | Overall Experience
So friendly, professional and helpful throughout the whole process, highly recommend!Naomi B. | First Impressions
Customer service inside maybe nice Janay helped me today. The call center/customer service was not friendly this time around. 24 hr service was not available yet offered when I originally got the unitNakiah R. | Overall Experience
Loved the staff and my storage was clean no bugs. I will definitely use there service again in the future.Latoya P. | Overall Experience
Thanks for everythingChantel M. | Overall Experience
I reserved a 5x5x8 and a Uhaul van for Mon. 5/13/19 at 2.Conformation received by email. When I arrived the storage space was given away. I had to pay higher price,disappointed, but service was great.Sandra P. | First Impressions
IMPECCABLE SERVICE !! CAVELL AND BRITT WERE OUTSTANDING ! we had ONLY15 mins on Friday & Saturday to get my daughters items from VCU to ur facility. WE PULLED IT OFF ! WE WERE ECSTATIC !!!!melissa n. | First Impressions
The customer service on both occasions before move in and on move in was bare minimum. I was not told that a reservation was needed . Rates misquoted, no assistance with flat bed dolly's.yvonne k. | First Impressions
On pick up Dianna was very helpful. drop off I experienced the worst customer service ever. Fire Lance immoderately. Rude, inpatient, paperwork was more important that the customer in front of himRobert R. | Overall Experience
The staff was great, the facility was secure, but it was not well-ventilated during painting. My things seemed to off-gas this smell for several days after taking it out, which I'm very sensitive to.Leahh E. | Overall Experience
We went to the Uhaul place at around 4pm and we rented a truck for 24 hours and also a storage unit. He failed to tell us that all the units deny access after 7pm, so we get there with a truck fullHailey D. | First Impressions
The staff was very friendly.Christopher P. | Overall Experience
No problems whatsoever . Friendly staff and excellent service was provided all the timeBryan P. | Overall Experience
The only problem was it stayed cold during Winter months...I guess that's the benefit of the climate controlled units.Shereice H. | Overall Experience
Everyone was very polite and professional. We rented both a truck and storage room and were given a tour of the facility and explained the process for getting in and out of the building.Kathryn M. | First Impressions
The service was fast and the customer service was top notch. Brit and Ben helped us with all of our needs. We will return.donna c. | First Impressions
good experienceDean L. | Overall Experience
All staff were very helpful & detailed in their explanations of service optionsChris W. | First Impressions
N/aAntwon A. | First Impressions
The only thing that you had to wait for a long time to be served due to only two people being there and one was a trainee on a busy Saturday. But overall is was ok, I use that storage facility often.PORSHA K. | Overall Experience
This location charged me twice for a unit I had moved our of and even when they refunded me the money charged my card again. I talked with three separate people from this branch about these problems.michael a. | Overall Experience
Lance and his team are extremely helpful and professional; couldn't have asked for a better overall experience. Truly a great location and courteous staff. Wynnwynn l. | Overall Experience
They Charge Me $900 For A Locker I Been Canceled And Signed The Papers For, Had To Cancel My Bank Because Of The Negative $900 Overall Thanks For The Storage But I will Not Come Backinika m. | Overall Experience
I don't have anything nice to say about your staff at this locationPam B. | Overall Experience
I moved from the area had hard time for two years to update my account ... not going to be negative... but management worked with me when they recvd my messages . Here is to a new year and beginnings.SHONTE R. | Overall Experience
Very secure place. Employees where great and I would use this place again if need be.SHELLY H. | Overall Experience
.Saquandreanna W. | Overall Experience
Efficient and effective.Kip H. | Reservación
Was nice and convientMaria F. | Overall Experience
There was no electric light in the unit. If I didn't bring my own lamp (not just a flashlight but a actual battery operated electrical lamp, I couldn't see beyond 2 feet into the unit.Alan B. | Overall Experience
I never moved in. The rep didn't have much information for me on the check-in process nor did he have a number or an idea of another location that could better assist me when there are 2 more nearby.Essence R. | Reservación
Ev e rybody was great, very helpful and understanding. They treated me and my friends wonderful. Thank you so much!mona g. | Reservación
N/CShemeka L. | Overall Experience
LOCK OUT WITH MY BELONGINGS IN THE HALLWAY AND MY UNIT LEFT OPEN. STAFF VERY RUDE ABOUT IT AND REFUSED TO TRY AND HELP ME. HAPPENED TWICE.WHEN I DO MOVE OUT I WILL NOT USE U-HAUL AGAINCONSTANCE L M. | Overall Experience
A great placeLEROY B. | Overall Experience
Very convenientZAINOT M. | Overall Experience
People should be able to access thier storage 24hrlatricia l. | Overall Experience
Will be back when needed. Thanks. ThanksRichard G. | Overall Experience
Rather not comment.Arjenette C. | Overall Experience
I had a basement room and the light in the basement wasn't too bright so it made moving in and out hard. Also when I moved my stuff out I noticed mold on some of my stuff.KRYSTAL B. | Overall Experience
I booked a storage unit that was temperature controlled. I was told one would not be available the DAY OF MOVING and that if i wanted to have a storage id take what i can get. Im 26 and shes uneducatejames n. | Overall Experience
Great serviceBriana S. | Reservación
It was a convenience for my son.Cynthia M. | Overall Experience
I think it's one of the best facility in Richmond area as far that old warehouse feel, maybe in the US I know there are better newer location around.ERIC B. | Overall Experience
the manager that I usually speak with is very kind, patient and very good listener. her name which is different but it starts with a S. She has a cold right now and I hope she is feeling better.Keemonie H. | Overall Experience
The sign-up process is more complicated and time-consuming than it needs to be.ROBERT H. | Reservación
The service couldn't have been any better for either our truck rental or the storage room. We plan to continue as a repeat customer.chris k. | Reservación
Reservation for storage does not mean it is available at the time we arrived, both times. Very frustrated! Conf email need to specified the type of storage reserved, size, temp control etc.....Trang V. | Overall Experience
Just randomly signing up people for auto pay after they tell you NOT to. Writing down credit card numbers and paying without permission. Nasty location. Extremely rude people. Never answer the phone.VICTORA D. | Overall Experience
Great experience . Thank you very muchMichael S. | Overall Experience
It was a great experience, moving with Uhaul. Dwight was such an upbeat and professional employee! I can't wait to come backMyranda H. | Overall Experience
You need to have more employees working during busy times. 1 person getting trucks 2 people behind the counters on a Saturday??????George M. | Overall Experience
Very friendly staff but very understaffed. I waited in line for 30 minutes just to buy boxes and bubble wrap. There was only one person working inside on a Saturday.Morgan R. | Reservación
The storage facility was severely understaffed, with wait times in excess of half an hour for very short lines. The storage facility had an obvious roach infestation and was smaller than listed.Aaron S. | Overall Experience
Flawless experienceLizzette C. | Overall Experience
no commentsherman b. | Overall Experience
Could not have been a better experience!Susan L. | Overall Experience
Access hour is short. When I went to at 8, there were already closed I could not access there. But I am satisfied.claire k. | Overall Experience
The only reason this worked was because of Sierra. Not sure of the spelling of her name but she was the best.Charles L. | Overall Experience
Friendly and informative customer service.Cheryl L. | Reservación
Moving is hard but the staff at U haul made it easier with their friendliness and helpfulness,Sonja L. | Overall Experience
Should have more desk resources close to closing. Long line to merely check outcoleen m. | Overall Experience
waited in line for an hour to simply ask a question. Charged for a lock I never received Discovered the 24 hr access wasn't real, and we were locked out. Had to abandon a valuable dresser.Steve P. | Reservación
One person working at the service desk, long lines of frustrated people, customers previously waited on allowed to just come up to the front of the line. My unit still was not ready after all of thatKevin T. | Reservación
Made our moving a lot easier having this uhaul facility so close. It is well run, clean, efficient with kind and helpful staff. Gracias.Grace K. | Overall Experience
You had a couple of people that were rude and not helpfulDeborah J. | Overall Experience
Your staff is great and very helpful. Place is clean and well-maintained. Thank you for a great experience!Rebecca L. | Overall Experience
At first they thought we had used it for 200 miles @ $1.29 per mile. When in fact we had only driven a round trip of 7 miles. It was adjusted correctly.Barbara M. | Overall Experience
Good!June B. | Overall Experience
AAAAAAA+++++++mark s. | Overall Experience
My experience with U-Haul was without complaint.LAVERNE A. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Propane service delivered straight to your door!
We have the largest selection in the industry!
We have an adaptive reuse program to better the environment!