Customer Reviews for U-Haul Moving & Storage at Valley Hi

256 comentarios

2703 E Fountain Blvd   Colorado Springs, CO 80910
(Across from Amy's Donuts)

(719) 355-8751

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(719) 355-8751

2703 E Fountain Blvd
Colorado Springs, CO 80910
(Across from Amy's Donuts)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Valerie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cole T. 
Rating:
5.0

Professional Competent and Effective Personnel at this Facility. It was a Seamless and Quick Experience from Start to Finish. The Equipment worked Perfectly, and the Storage Space was Easy To Access.

Robert K.  |  First Impressions 
Rating:
5.0

Solid staff and location!

Michael B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tana I. 
Rating:
5.0

Quick and easy

Gordon L. 
Rating:
4.0

Customer did not leave a comment.

Edie V. 
Rating:
1.0

You charged me for something I already pre paid for didn't go over my mileage that was agreed upon and was charged twice for no reason wanna speak to corporate about what you did to me!!!!

Robert M. 
Rating:
2.0

Gave me a pick up with a hole in the gas tank and sub par previous repair. Flat bed had to take it away. Then charged me for 3 days rental an I went 205 miles total.

brian J. 
Rating:
5.0

Customer did not leave a comment.

Lauren L. 
Rating:
5.0

Customer did not leave a comment.

Shamara R. 
Rating:
1.0

The guy who checked me in was extremely uncomfortable. I've rented many times and just to rent a truck for 4 hours took longer than renting a anything I've ever done moving from state to state. I'll never rent from Uhaul again

Lee R. 
Rating:
4.0

Customer did not leave a comment.

Shawn H.  |  Overall Experience 
Rating:
4.0

The drop off went smoothly.

John P. 
Rating:
2.0

So many hidden fees should be included all together when getting a quote over the phone. I don't like getting told it will only be $28 rental for a day and it turns into close to $100 after the dust settled.

Wayne C. 
Rating:
5.0

Professional staff, clean and well maintained grounds.

JACQUELINE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
1.0

This staff was rude across the country!! It took me 5 months and 3 tries of fight with you people to have my sister put me on the account. I was told multiple times I was on the account and then I was also told I wasn't on the account. The staff is incredibly unhelpful and just rude overall I will never be using U-Haul again and this was the worst experience I've ever had in my life

Alice M. 
Rating:
5.0

Thank you!

Denise A.  |  Overall Experience 
Rating:
1.0

Honor your promises. Charge correctly and don't make obscene rude nasty calls to customers

Nic A. 
Rating:
5.0

Customer did not leave a comment.

pelinda L. 
Rating:
5.0

Customer did not leave a comment.

Mark W.  |  First Impressions 
Rating:
3.0

Have the reserved equipment available at the requested location

Daryl S. 
Rating:
5.0

Nice and helpful employees

Anselmo I. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
5.0

Customer did not leave a comment.

Saundra K R. 
Rating:
5.0

Customer did not leave a comment.

Pauline C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia D.  |  Overall Experience 
Rating:
1.0

It had large rste bait in the unit. When I arrived they did not have the size I reserved and wanted to charge me more for 2 smaller units.

Elizabeth s.  |  Overall Experience 
Rating:
5.0

Nothing to improve, but I wanted to thank the staff at 2703 E. Fountain Blvd. for helping me when the original site where I had made a reservation did not have the U-Haul I needed. I was able to get a new reservation and I was in and out quickly. Thank for making our move easy. And the return was even faster!

Jose R. 
Rating:
4.0

The interior of the truck was pretty dirty. I also purchased moving blankets that I was told I was buying but when I got to my drop off location I was told they were only rented and would be charged for not bringing them back.

Samantha S. 
Rating:
5.0

Great Customer Service skills

JohnA M. 
Rating:
5.0

Customer did not leave a comment.

kristopher j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawn C. 
Rating:
2.0

When you make a reservation to be picked up at the counter, allow customers to pick up at the counter. Don't change them to the 24/7 ride share because it puts more work on the customer and less work on the employees. Once your customers go through the process of setting up an account and getting verified, do your part to verify that the correct equipment is there before the customer leaves. There are so many up charges for renting equipment the least you can do is make sure the customer leaves with what they paid for. This is very disappointing for a location that just opened up.

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

SHARON L. 
Rating:
5.0

They were also helpful.

Kimberly G. 
Rating:
5.0

Great Customer Service skills.

John A M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pam S. 
Rating:
5.0

Nothing, the staff was very professional and kind. I had a great Uhaul experience. Thank you again

Jacqueline H. 
Rating:
3.0

The 24/7 self serve style service is total garbage. I just needed to rent a vehicle and I ended up taking 20 minutes to get my identity verified. The digital features that are supposed to be more convenient are NOT. I never selected to do the self serve feature, but was "automatically" converted. I did not appreciate that.

Adam S. 
Rating:
5.0

It took almost an hour and a half to get the truck dispatched. The truck had a bunch of dog hair in the cab. And the bumper was damaged causing me to slip unloading it resulting in a hospital trip and 6 stitches.

Michael N. 
Rating:
4.0

The way you guys do things now a days, everything is on the phone, no personal contact, it took me 1 hour to register by phone to get a Rental, and there was someone in the office who could've helped, but no it's all done by phone… other than that, this place is always super clean and customer service is awesome ( when you do get to talk to someone)

Patricia D. 
Rating:
5.0

Keep up the good work

Carleen W. 
Rating:
5.0

Customer did not leave a comment.

Frank K. 
Rating:
3.0

Customer did not leave a comment.

Norma M. 
Rating:
5.0

Customer did not leave a comment.

ROBBIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

They were great nice location. Diffently use them again.

Art P. 
Rating:
5.0

Customer did not leave a comment.

karen H. 
Rating:
5.0

None

PAUL K. 
Rating:
5.0

I find it very convenient and the staff was so helpful am happy with the staff

Marcia G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jessi R. 
Rating:
5.0

The staff was friendly

Rodney H.  |  Overall Experience 
Rating:
5.0

Almost painless experience and a lot cheaper than the competition (PODS and Packrat) due to the smaller sizes available. Easy pickup, easy loading, easy drop-off, showed up when promised, picked back up when promised. Pretty painless DIY experience.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

nyah K. 
Rating:
5.0

Customer did not leave a comment.

Andy P. 
Rating:
5.0

Easy to get to, clean and customer service was excellent

Darla F. 
Rating:
5.0

Customer did not leave a comment.

Herbert C. 
Rating:
5.0

Customer did not leave a comment.

Zac W. 
Rating:
5.0

Customer did not leave a comment.

kristopher j.  |  First Impressions 
Rating:
5.0

Easy online reservation. Easy pickup and dropoff.

Douglas E. 
Rating:
3.0

Nice location but short staffed at 8am waited in line for 40 minutes, next time will try self checkout.

Cindy C. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
3.0

Customer did not leave a comment.

Joe W. 
Rating:
3.0

Windows and windshield dirty in and out, inside could have been cleaned a little better.

Daniel A. 
Rating:
5.0

Ronnie Locke was so kind and helpful, cant thank him enough for his positive attitude

Haley R.  |  First Impressions 
Rating:
4.0

Dropped off unit a day early and following day someone called asking why I had not brought the u it back. Told them I already dropped it off. They were confused and had to go looking for the trailer which they finally found…

Matt H. 
Rating:
5.0

Customer did not leave a comment.

Diane P. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Y. 
Rating:
5.0

Ronnie was an excellent representative and helped me out with my storage rental.

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Awesome and friendly customer service the staff was amazing

Daniel R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
5.0

Assistant manager went above and beyond!

Anna W. 
Rating:
5.0

Customer did not leave a comment.

Kendra B. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

The crew were very helpful and respectful.

EDUARDO S. 
Rating:
5.0

Customer did not leave a comment.

Glenn J. 
Rating:
4.0

Friendly

Brenda A. 
Rating:
2.0

Not very professional or prepared for their costumers

Gabrielle R. 
Rating:
5.0

Customer did not leave a comment.

Elric H. 
Rating:
3.0

Knowledgeable store reps. Attendant didn't know

Jose G. 
Rating:
5.0

All of the employees were super nice, helpful, patient, and most of all competent! extra shout out to Kevin, they all made my move just a little less stressful!

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
3.0

The people working at this location were courteous, but I had a problem with the overall experience. I went to U-Haul online and filled everything out to include the pick up location of my choice. It changed the day before Pick up to this location which was not convenient. When I picked up my equipment, I didn't receive the dolly or moving blankets that I ordered so I had to go back and get them (they were polite, apologetic, and waved the rental fee for that equipment). When I got on the road, it was 110 degrees and the blower motor for the A/C and vent did not work. I roasted for the duration of my 1600 mile drive which was a miserable experience. Overall, customer service members were polite, but the equipment was not properly maintained.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Nancy V. 
Rating:
4.0

Customer did not leave a comment.

Angela M. 
Rating:
3.0

The kid working for them is very rude, unprepared, and lazy.

Lindsey D. 
Rating:
3.0

Money wasn't returned

Carnel D. 
Rating:
3.0

Customer did not leave a comment.

Dawn K. 
Rating:
5.0

Surprised that despite submitting all my information beforehand on-line, the information had to be resubmiitted at the store. The clerk was quick about it, but it seemed unnecessary.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Venda B. 
Rating:
2.0

Customer service was poor and the gentleman up front were rude and snappy. I'll go to a different u haul location next time

collin D. 
Rating:
5.0

Everyone was so nice and helpful

Brenda A. 
Rating:
5.0

The staff was great!

Wanda S. 
Rating:
5.0

Customer did not leave a comment.

Erwin S. 
Rating:
5.0

Nothing

Roy R. 
Rating:
3.0

I never got a receipt

mark O. 
Rating:
4.0

Customer did not leave a comment.

Dena H. 
Rating:
5.0

Excellent staff and service. Keep up the great work!

Kendra B. 
Rating:
5.0

Several employees at this location went out of their way to ensure i had a moving van. I had to reschedule and they made the transition very smooth and professional.

StephenT C. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

Customer did not leave a comment.

Bobbie J. 
Rating:
5.0

Very personable and accommodating. Quick service.

Kenneth R. 
Rating:
5.0

n/a

Tony W. 
Rating:
4.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

The staff was very friendly and helpful, made sure everything worked perfectly!

Al S. 
Rating:
5.0

Customer did not leave a comment.

Brandi L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY E. 
Rating:
3.0

Better communication... I reserved my uhaul for 2 days and they called saying I didn't when I have paperwork on it. The person that called was very rude to me.

Nicole T. 
Rating:
5.0

Customer did not leave a comment.

jose J. 
Rating:
5.0

Customer did not leave a comment.

philip H. 
Rating:
5.0

I felt the experience I had and the friendliness of the staff was above expectations. It was quick and easy to make my return as well.

ROBERT C. 
No reviews have been submitted for this location.

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