Comentarios de los clientes para U-Haul Moving & Storage at UW of Oshkosh

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at UW of Oshkosh

Clasificación general:

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Mark j. | First Impressions |
Clasificación:

The new guy and other guy were great and very helpful. The girl I picked my truck up from was not helpful.

RANDALL Z.
Clasificación:

El cliente no dejó un comentario.

GARY J.
Clasificación:

El cliente no dejó un comentario.

James V. | Overall Experience |
Clasificación:

😀

Stacy S. | Online Move In |
Clasificación:

Unclear about the checking in process before trying to get into unit.

Merlyn J.
Clasificación:

Nothing

James M. | Overall Experience |
Clasificación:

Rude and not helpful. Waited over an hour at the front desk and was charged an extra $50.

Heidi N.
Clasificación:

El cliente no dejó un comentario.

Brad W.
Clasificación:

Next time, don't leave an untrained employee alone on his 3rd. 6 people standing in line and one untrained employee who had great people skills to keep everything in motion.

Daniel P.
Clasificación:

Was charged 8.05 for fuel after I returned the truck with more gas than I started with

CAROLE B.
Clasificación:

Make it cheaper. Lol. Thank you the girl that helped me was superb!!!!!!!! Kind, helpful, hard worker & knew what she was doing!!!

Jill W.
Clasificación:

There needed to be more then one person on duty. If nothing else for the safety of your female employee in Oshkosh.🤦‍♀️ I mean all the damn shootings going on in Oshkosh, robberies...my God think about your employees over the owners pocket

JAMES A.
Clasificación:

El cliente no dejó un comentario.

Samantha G.
Clasificación:

Improve the computer system. It was incredibly slow when I was picking up my truck.

Wanda G.
Clasificación:

Reimburse for extra fuel put in. I USED less miles? and paid the same as last month, when I went further. It says $19.95 per day, so why does the hours I am utilizing the van matter. 5 hour's does not a full day make. 1

Frederick G. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

dawn N.
Clasificación:

Thank you uhaul!!

beth C.
Clasificación:

El cliente no dejó un comentario.

Sean R.
Clasificación:

You moved the original location drop off spot which was yet another example of bad service

CHRISTOPHER J.
Clasificación:

El cliente no dejó un comentario.

LARRY P.
Clasificación:

El cliente no dejó un comentario.

David L.
Clasificación:

El cliente no dejó un comentario.

Tyler D.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER U.
Clasificación:

Your employee is so wonderful. She was so pleasant, professional, and knowledgeable. She made my rental experience a pleasure. I will rent from here again if I ever need a moving truck. Thank you.

JOSEPH T.
Clasificación:

I reserved AND paid for the truck in my name (Catherine C Cummings) and added Joseph as #2 driver....EVERYTHING ended up in his name!!!!! WHY?????

MICHAEL L.
Clasificación:

Perfect pre-rental communication. Quick check-in and return. Flawless. I'll be back.

ROBERT H.
Clasificación:

El cliente no dejó un comentario.

Michael K.
Clasificación:

Alexis seemed to be running the place by herself and very well i would say. She was kind and professional! Only issue was the U-Haul battery died and i only had it for a few hours for a simple move. Had to jump start, otherwise everything went well!

MARY D.
Clasificación:

Everything was ready when I got there and returning was a breeze as well.

DAVID L.
Clasificación:

Not much

Jeremy G.
Clasificación:

Why in 2020 do your trailers still have flat 5-pin hook-ups? You can't pull the trailer I rented with a car.

FREDRICK W.
Clasificación:

El cliente no dejó un comentario.

TYLER R.
Clasificación:

El cliente no dejó un comentario.

Dennis Z.
Clasificación:

El cliente no dejó un comentario.

Carrie B.
Clasificación:

El cliente no dejó un comentario.

Wanda G.
Clasificación:

Nothing. It was a great experience.

Candi R.
Clasificación:

El cliente no dejó un comentario.

Nathan S.
Clasificación:

The only hiccup I had in the entire process was the mobile check in. I opted for the mobile check in, to be sure I didn't have to talk to anyone due to COVID 19, but I ended up having to anyway because there was a lack of responsiveness on the end of the person who was handling it. Maybe it was my fault, but I'm not so sure about that. Other than that my experience was very good, and I'd definitely recommend.

GREGORY G.
Clasificación:

El cliente no dejó un comentario.

Zachary F.
Clasificación:

El cliente no dejó un comentario.

KENNETH M.
Clasificación:

El cliente no dejó un comentario.

FRANK M. | First Impressions |
Clasificación:

Staff was extremely helpful and friendly. Even when things did not go smoothly it was very obvious that they wanted a satisfied customer.

CHAD C.
Clasificación:

El cliente no dejó un comentario.

Susan R. | Overall Experience |
Clasificación:

I had called the facility on 9/24 and indicated that I would be in on Saturday to move everything out of the unit. I stated that I would be willing to pay for the 2 extra days of use. The representative said ok. When I arrived at the facility on Saturday morning at 7:15am. We had to wait for the door to be unlocked even though it was supposed to open at 7:00. We rented a 10' u-haul truck for the expressed purpose of cleaning out the storage unit. Once we were done, we returned the truck to the facility. The person made us wait outside and had a poor attitude when questions were asked about being refunded the difference in mileage. She argued that we were never charged even after me showing her the pending charge on my account. A couple hours after leaving the facility, we received a call from the unpleasant person who had checked in the truck stating that we owed 149.00 for the storage unit. I advised that I had spoken with someone 2 days prior and had advised that I was moving out today and that I would be paying for the 2 extra days of use. And nothing was said about paying the full amount. She said that it was told to me because there is a note on the account. I advised her again that it was not and said that I hope their calls are recorded. She said she would send it to her manager. A little while later I received an email receipt for the payment. I called the facility about it and told them that I do not authorize them to make the charge and I will pay for the 2 days that I stated before and was told ok. The "manager" got on the phone and started saying that she was the one who had spoken to me and that I was told it would be the full amount. I said no listen to the phone call because that was not said. A little while later I received a link via email to the recorded call, which the representative knew I would not be able to access since I am not an employee. Then after sending an email stating that and that I would be calling corporate, I received a screenshot of a note in some account. This was a very poor experience. I have been a uhaul customer for many years and have used u-hauls truck rental at least 4 times in the past 5 years, but around 10 times in my lifetime. I have spent quite a bit of money with u-haul and due to this experience, I will be searching out other options if/ when I move again.

LINDSEY K.
Clasificación:

I tried to do the mobile pick up and it wasn't working. The customer service rep inside was not too friendly. Both in person and on the phone when I called

COURTNEY W.
Clasificación:

Everything was good!

Glenn S.
Clasificación:

El cliente no dejó un comentario.

Jose R.
Clasificación:

I made a reservation for a location in Fond du Lac, I was told or it was indicated that someone from Uhaul would contact me for confirmation and pick up. I confirmed pick up early in the process (Thursday for a Monday pick up) I get a text on Sunday evening at 5 PM telling me that the equipment is not in Fond du Lac but in Oshkosh, 20 miles away. I had to scramble and jumble my schedule in order to get this pick up as this was not the planned location.

Patrick H.
Clasificación:

People were great, but had to go to 3 different locations to pick up trucks/trailers This was alot of running around and wasted time/gas in the rain....

david S.
Clasificación:

The existing manager is very competent. She and the other staff were always courteous. However, in spite of communication with multiple staff (both at the local store and the national call center), it wasn't until weeks after choosing to use U-Boxes (multiple) that I was informed that dual trailers (required to pull two boxes at a time) were not available, unless I chose to to pick it up at a store 50 minutes away. Also, I requested a pick-up of a truck (from a different local store) and one of my already filled U-boxes to occur at 7AM on a Sunday. I was told no problem. No one bothered to tell me that the store didn't open until 9AM on Sundays. Neither did they mention the "24/7" process that would have allowed me to pick up these items in the absence of staff. Another customer had the same experience that day. To be fair to the local store staff, some of the lack of communication on the matters above likely also occurred when speaking with reps at the national call center. Regardless, these are at least two examples of poor customer service that I experienced when dealing with U-Haul.

MATTHEW L.
Clasificación:

El cliente no dejó un comentario.

Tarah V.
Clasificación:

I will be back to this location, great experience; thank you

LISA L.
Clasificación:

El cliente no dejó un comentario.

Daniel L.
Clasificación:

El cliente no dejó un comentario.

Gaston W.
Clasificación:

Nothing "Great job 👏 "

Keith W.
Clasificación:

El cliente no dejó un comentario.

Clinton K.
Clasificación:

People that were working were no where to be found. According to the man at the next closest business said they were out walking around. No one watching the store.

Angela Y.
Clasificación:

El cliente no dejó un comentario.

brian B.
Clasificación:

It was an easy process thank you

TAISHA G.
Clasificación:

El cliente no dejó un comentario.

KENNETH K.
Clasificación:

Give away free uhaul mugs

Mari B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

SABRINA D.
Clasificación:

Thank you for all tour he lo Charisa!so friendly and helpful. I always go to you guys

Kaylynn H.
Clasificación:

El cliente no dejó un comentario.

Allison E.
Clasificación:

El cliente no dejó un comentario.

MARK S.
Clasificación:

The trailer and the location were just fine. I wasn't happy to get a "after hours" fee because I dropped off the trailer that night rather than waiting until the next morning.

DEAN K.
Clasificación:

I rented a trailer and the rims/tires were all weather checked and in bad condition.

Brent G.
Clasificación:

El cliente no dejó un comentario.

Thomas B.
Clasificación:

El cliente no dejó un comentario.

SENG L.
Clasificación:

El cliente no dejó un comentario.

JESSE W.
Clasificación:

El cliente no dejó un comentario.

ERIC O.
Clasificación:

Rent should include a baseline mileage. If I'm. Renting. A truck. Obviously I'm going to use it. Some mileage should be included with the base price.

Joe O. | Overall Experience |
Clasificación:

Very friendly and helpful staff would defiantly use again or recommend to someone looking for storage in the area.. Thank you,

ROBERT B.
Clasificación:

Understaffed,has to wait 20 minutes before someone waited on me

JUSTIN M.
Clasificación:

El cliente no dejó un comentario.

JEREMY T.
Clasificación:

Staff was awesome and helpful. Easy check in and check out process.

Timothy A.
Clasificación:

Everything went fine with my trailer rental.

Dana K.
Clasificación:

Maintenance. There are only 4 hooks in the trailer to tie down to, one was broken so I had to try and tie down with bungee cords to the side wall, which didn't work as well

ANGELA M.
Clasificación:

Nice and easy return.

Mari B.
Clasificación:

El cliente no dejó un comentario.

JERYL M.
Clasificación:

El cliente no dejó un comentario.

John S.
Clasificación:

El cliente no dejó un comentario.

MICHAEL D.
Clasificación:

El cliente no dejó un comentario.

JACALYN C.
Clasificación:

El cliente no dejó un comentario.

Janet O.
Clasificación:

El cliente no dejó un comentario.

Jeff S.
Clasificación:

El cliente no dejó un comentario.

Gregory M.
Clasificación:

Again the gentle who helped us was very nice. Check in was so easy!

Todd B.
Clasificación:

Very nice and accommodating!

Corey L.
Clasificación:

El cliente no dejó un comentario.

RANDALL L.
Clasificación:

The dome light in the cargo area was burned out which forced us to use other light sources as we were loading and unloading the truck at night. Other than that the truck worked great.

Lori P.
Clasificación:

El cliente no dejó un comentario.

Tadeusz K.
Clasificación:

Great, fast service!!! Well done.

Timothy P.
Clasificación:

El cliente no dejó un comentario.

Michael M.
Clasificación:

Even though the store was pretty busy, the person working the desk and yard was very friendly, helpful, multitasked and got me in and out. She was a champ

Christopher S.
Clasificación:

Streamline the online check in process. It took me approximately 25 minutes to complete this "easy" process. It was frustrating.

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

Jon U.
Clasificación:

El cliente no dejó un comentario.

Marty M.
Clasificación:

El cliente no dejó un comentario.

Robert B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John M.
Clasificación:

Thank you for taking our trailer after the original place was closed

Tom M.
Clasificación:

called 1 week to reserve and called in 2 days before trip and they didnt have my truck and trailer. sent me to neenah and charged me dbl also no hitch. returned all eq. and uhaul put hold on my money an then the next day took out all the money still waiting for my money. it took uhaul 1 push of the button to get my money and me 3 days an still nothing

nancy o. | First Impressions |
Clasificación:

Very clean and well kept secure facility, Seth and Cass are very knowledgeable and helpful with our needs.

Robert B.
Clasificación:

When picking up, the 20ft truck only had a half tank of gas. Seemed odd so I took a picture incl the odometer mileage. I then read the contract at home and it said the truck was given to me with a full tank. I called and was glad I had the picture. During drop off, the mgr said that picture saved me $52.

Neal M.
Clasificación:

El cliente no dejó un comentario.

Kelly S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Ann S. | Overall Experience |
Clasificación:

Best storage in town! The GM Seth and his team are amazing, and helpful. I would have never considered the facility a year ago!

Ibsim L.
Clasificación:

I was double charged, I paid initially when booking and was told there would be nothing extra to pay at the counter upon pickup however that was not true and I got charged $93.

Jeff S.
Clasificación:

When I came in they told me I already rented a truck... I never did. They physically rented a truck under my name to another person and then I left empty handed. Complete shit

lynne C.
Clasificación:

Nothing! Seth was so helpful along with his team

Daquan F.
Clasificación:

El cliente no dejó un comentario.

Robert B. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Joe B.
Clasificación:

El cliente no dejó un comentario.

Akhilesh P.
Clasificación:

Booking: I did the booking in other location which automatically got shifted to this location. There was no email nor any communication. Rental: Interior was dirty and filled with dust. Atleast basic vacuum and wiping should be done. Truck was quite old. It would be better, if some instructions were given on operating. This was my first time renting a truck and it was difficult in the beginning to figure out how to change the gears. There was no issue driving the truck later. My shifting was smooth overall.

Dylan S.
Clasificación:

El cliente no dejó un comentario.

Alisha H. | Overall Experience |
Clasificación:

Great service. Knowledgeable and friendly staff.

anthony r. | First Impressions |
Clasificación:

Great service and nice person

F H. | Online Move In |
Clasificación:

The staff was excellent.

Tyanna H. | First Impressions |
Clasificación:

The staff was very friendly and helpful I would definitely recommend this particular U-Haul facility 🥰

Gerardo T. | First Impressions |
Clasificación:

This guy was so so friendly so helpful I totally recommend uhaul in Oshkosh I was so stressed with all my things and I got all the help I needed thank you again uhaul Oshkosh.

F H. | First Impressions |
Clasificación:

Absolutely meets all your needs and excellent customer service both Seth and I believe her name was Linda ( I tried calling to find out, but couldn't get thru) were phenomenal. Couldn't be happier with the experience.

kyle c. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Ann S. | First Impressions |
Clasificación:

Great customer service and professional atmosphere. will recommend to friends and family!

Alisha H. | First Impressions |
Clasificación:

Staff extremely helpful

Doug M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

gina c. | Overall Experience |
Clasificación:

The process was easy with little trouble, and Kass helped me with any needs or concerns I had while I had the unit.

Hubert A. | First Impressions |
Clasificación:

Excellent customer service and very helpful..

gina c. | First Impressions |
Clasificación:

The process was super simple, the storage space was clean, and the u-haul worker who had helped me, Kass, was very helpful and got what I needed efficiently.

Melissa C. | Online Move In |
Clasificación:

The unit was cleaned and ready to move in, but did not have a lock inside as indicated would be on my confirmation. I was able to get a lock from a customer service employee at the store

Christine L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Monica D. | First Impressions |
Clasificación:

Not sure why I there been this delay and confusion with my rental unit. I rented and moved in to the unit on 3/23 and will need it till at least June 12th and am receiving phone calls and emails daily.

Ashesh K. | Overall Experience |
Clasificación:

I wouldn’t even give one star if I have to , the guy named Seth wasn’t trained to install the hitch and electronics it took 4 days And still didn’t know how to install. It was a nightmare I wouldn’t recommend this store if you have to install hitch.

Todd G. | Online Move In |
Clasificación:

Would like better room dimensions and drawings of the room. I thought room was bigger than it was and had to change rooms while in site. Seth, the GM, was very understanding and accommodating

olivia k. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Tami C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John O. | Overall Experience |
Clasificación:

I was continually impressed with the service by Seth, a relatively new manager at this location. We were greeted warmly & made sure everyone was attended to. We found our truck cleaned & safe. After having several prior negative experiences in the Green Lake & Ripon area, the store on Ohio Street was a welcome change, definitely recommend.

Jim C. | First Impressions |
Clasificación:

you guys are in big need of a software upgrade. I called and gave all the information only to arrive at UHaul and have them not find it by my name you limited the characters, so I can not even finish

Hunter P. | Overall Experience |
Clasificación:

Good space and just what was needed for a few months while we moved.

kathleen h. | Overall Experience |
Clasificación:

Clean and professional facilities, not 100% with the insects but no water or cold damage to anything. Overall would use again.

AUDRA G. | Overall Experience |
Clasificación:

Very good take babysitter from uhaul my stuff. Thank

Lisa D. | First Impressions |
Clasificación:

The young man helping us (Thane) was excellent. Sunday morning was so busy,the line was long, customers were rude. Thane was the only one working and was extremely polite. More help needed!

Colin M. | Overall Experience |
Clasificación:

Everthing was good about the Oshkosh Uhaul experience. Nice Staff.

Christie A. | Overall Experience |
Clasificación:

Great place to store stuff!!

Jay C. | Overall Experience |
Clasificación:

Employees were really helpful and patient. I’ve enjoyed U-Haul services whenever I needed them and do not really have any complaints.

Christie A. | First Impressions |
Clasificación:

The lady helping us was very nice did a great job.

Mike M. | First Impressions |
Clasificación:

Worked with us to find the storage unit that would fit our needs. Unit was well cleaned and cool.

Marcella M. | Overall Experience |
Clasificación:

The general manager Crystal boss of the Oshkosh Wisconsin U-Haul I'm home Ohio Street is very very good person and treats the customer is right

Alphonso S. | First Impressions |
Clasificación:

She was great!

gus G. | Overall Experience |
Clasificación:

High Praise to manager Crystal Boss and her staff, very helpful. For me, a very positive experience—recommended to those needing storage facilities.

NOELLE L. | First Impressions |
Clasificación:

Very flexible as we got an extension on our truck and our storage unit was different size wise from what we thought so they gave us another unit for a free month! Very friendly service.

ROBERT B. | Overall Experience |
Clasificación:

No issues at all. Very helpful staff

Skye H. | Overall Experience |
Clasificación:

Way to expensive

Mike S. | Overall Experience |
Clasificación:

Convenient location for storing our items and dropping off a trailer. Crystal and the crew are helpful and always available to assist you with your storage or moving needs.

Ron L. | First Impressions |
Clasificación:

Crystal Boss is an excellent employee. If I had a.business I would have to make her a job offer!!!

ROBERT B. | First Impressions |
Clasificación:

Great service and support by store manager.

Chee V. | Overall Experience |
Clasificación:

Friendly, professional and excellent service.

Carman A. | Overall Experience |
Clasificación:

Crystal and the other employees are so helpful

sherry b. | Overall Experience |
Clasificación:

My furniture went to the wrong place due to "forklift ,issues" this took many times of going round and after I was told they would go o to original place they never did. Then was told multiple times

YVONNE D. | Overall Experience |
Clasificación:

Very nice storage building. Clean and secure.

Daryl H. | Overall Experience |
Clasificación:

Excellent experience

PAUL B. | Overall Experience |
Clasificación:

I have rented a unit for 15 years and now am retiring. The staff has always been friendly and helpful.

Kathleen E. | Overall Experience |
Clasificación:

Staff is very friendly and helpful. The facilities are immaculate. The fact that they have carts for your use and an elevator really made things easy. I will definitely use them again!

William S. | Overall Experience |
Clasificación:

Great experience

GREGORY C. | Overall Experience |
Clasificación:

The management went out of their way to assist me when I needed it the most. Words cannot adequately describe how much I appreciate the efforts of the people in Oshkosh. SIX STARS

Kelly S. | Reservation |
Clasificación:

I’m very happy with my storage unit.

jackie n. | Overall Experience |
Clasificación:

Place worked out very well for us

SALLY M. | Reservation |
Clasificación:

Great service very knowledgeabl

Molly D. | Overall Experience |
Clasificación:

I had an excellent experience.

stephen b. | Overall Experience |
Clasificación:

Was a good experience

Jeanne M. | Overall Experience |
Clasificación:

Uhaul Storage is a great place to store anything.

Debby K. | Overall Experience |
Clasificación:

Aside from a manager being unavailable after hours a month ago, I have to highly recommend & compliment my main contact - Jason Schumacher - he went above & beyond til the end! :) Thank you bunches!

madalena m. | Reservation |
Clasificación:

it took a very long time to get my swipe card to work and i had to ask the employees to help find my storage unit and how to get into the building. very nice but not very helpful.

Emily C. | Overall Experience |
Clasificación:

We thought the storage unit was very nice and we would use Uhaul again if we ever needed to.

darrell s. | Overall Experience |
Clasificación:

Never again

MATTHEW B. | Overall Experience |
Clasificación:

The new indoor storage facility is very clean and well lit. It has an easy check in/out process and a serious alarm goes off if you forget to check in.

Sophie G. | Overall Experience |
Clasificación:

Perfect fit for us. Will recommend Uhaul to friends & family

Mary W. | Overall Experience |
Clasificación:

I found the indoor storage to be a great option. I chose the 10' x 15' room & found the rate very reasonable. Some people had complained about humidity, so I hung 3 Damp-Rid hangers & no problems.

Kenneth N. | Overall Experience |
Clasificación:

While unrelated to Storage, the after hour smart phone truck drop application is useless for customers (seniors) what are less skilled with a smart phone app that requires taking pictures, etc.

susan j. | Overall Experience |
Clasificación:

Very easy check-in. Was taken personally to the unit. Very clean facility, secure and well lit.

Tim D. | Overall Experience |
Clasificación:

Always helpful and friendly

Justin Z. | Overall Experience |
Clasificación:

The unit worked out well.

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