Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Had a wonderful safe experience storing my valuable possessions at this location. Staff is always professional courteous and customer friendly. Would recommend to anyone looking for and ideal place to store your belongings and or moving needs.
Moved out and informed front desk Fri. January 15th, 2021....Thanks
The staff is always friendly and helpful. They value a customers time and make every effort to be efficient while being effective. I like this particular shop.
couldn't have been more professional
The service was great. Russia Amin, our helper was did a great job
U-haul was very helpful in everyway will always come back.
I reserved initially online, and didn't realize that the space I got was so small, especially the door. The employee who helped me was able to switch my space to what I needed, and was extremely helpful. However, he did tell me that the first month was supposed to be free, and I got charged - is there a way to rectify this? Otherwise very helpful, good facility, and convenient for my needs.
Manager Brandy Christie and her staff couldn't have been more helpful.
Very helpful and appreciated!
the only problem we encountered was finding a place to park the truck for check in. The lot was extra full of other equipment. Must be a very busy pick up and drop off location.
Manager lady at the front desk was so helpful and easy to work with to help with my parking and getting the tool to unhitch my trailer.
There was only once associate doing everything the other worker you can tell had not been trained properly which made the wait super long
Rats feasting on my things in the unit is just not acceptable. Will have to toss alot of my things. This wasn’t the experience I wanted having been a 1st time storing my personal belongings. Disappointed, some of the things can’t be replaced but life does do that. Wondered if the insurance would’ve covered rats. Thanks for all the help it was appreciated.
We had a wonderful experience booking and checking into the facility. The only hang up was we selected a 20'x10' unit on the website, which this location did not have. In exchange, we now have two 10'x10' (I believe). We're making it work. The truck check in, however, is still an issue with charges. Hope to resolve that soon.
All personal were so friendly. Thank you.
Convenience and facility were excellent. However, my experience with the staff during my the opt out date is the reason I will no longer use u-haul. I am a business owner and I lost my keys. I contacted the staff and inquired about getting the locked removed immediately and purchasing new lock. According to the staff member I was told that the manager said I had to wait 5 days before uhaul would remove the lock. After stating over and over my immediate need for the lock to be removed, the ultimatum was given to me to call a locksmith or wait 5 days for uhaul to remove the lock. Needing immediate access, I was forced to call a locksmith smith at the cost of 254 dollars, so I canceled my contract with you uhaul and will never deal with uhaul anymore or anywhere. I am a business owner and have a 24 hour need for access for my storage.
Everyone was very professional and helpful.
Provided needed information without hesitation.
Management was very unprofessional and the manager, she was very condescending, in front of her employees, she laughed at me once she lied about fixing my storage and hanging up the phone call ! Do yourself a favor and use any other U-Haul location but this one . STAFF MEMBERS ARENT FRIENDLY AND THEY ALSO WILL SIGN CONTRACTS FOR YOU WITHOUT YOU BEING PRESENT
The employees at this location aren’t very helpful, and the manager is completely rude, business was done completely under the table and very unprofessional
Friendly staff very kind ,they got me in and out very quickly. Even gave me a little help . Owner ver nice guy appreciate his kindness and professionalism as well as his staff. And after it all ithe price's worked out great I'm happy. And I felt safe and my things was secured and I had no worries at all. I will use them again,and again.
Frances is wonderful! Unfortunately, my check out was not smooth. They did not process the move out- even though I checked on this 2 separate times that day. Then I was billed for another month. This required 2 more phone calls and hopefully I will be refunded soon. The storage facility was clean and accessible.
The staff at this Facility was great I could not have had a better experience. Brandy and Joe was out standing they were so pleasant and helpful helping to make sure I had all the storage units and locks that I needed to checking the truck that I picked up in Charlotte back in. I can not thank them enough for their patience, kindness and help. Thank You Guys so very much. M. Lipson
The person that helped me was excellent. Thank you!.
Their was a ton of rat poop all over my stuff when I moved out of the storage unit. As well the manager was supposed to prorate the month I moved my stuff out. Not only did she not prorate and refund me she never even stopped my contract when I moved out so I got charged again the fallowing month. I had to call my bank to dispute the charges. To top all of that I reserved moving blankets with my truck a few days before picking the truck up. It wasn't untill after I got the truck and walked to the truck to find they didn't put any in it. They told me they didn't have any which meant I had to scramble to find something to protect my stuff for the move. I would NEVER recommend this storage facility or even to pick up a truck from them.
Highly recommended A+++
Very helpful staff
The staff was super friendly and the facility was clean and safe.
👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Very awesome to allow me to keep the uhaul trailer on your lot for four nights before my return to my rental city , Syracuse NY- thanks again, Mike
Excellent
I rented a storage unit. The place was very clean and employees were pleasant to deal with. I had a good experience and would recommend it to others.
Everything was great
Outstanding customers services
Helpful staff...excellent customer service!
Excellent very satisfied!!
Great facility with very nice workers. Admin is a problem. Computers/scanners always "down". Swipe cards or passcodes often fail. Alarm constantly goes off.
Johnny was so amazing!!! She was professional, fast, courteous, loving and made our move so easy with check in and out!! The company should be grateful to have such an amazing person working for them!
they answer all questions with a smile.
Rasha was awesome! Great customer service.
My 2nd time using service love it
I had a good experience with this u-haul location
Great helpful staff at this U-Haul location. Made my relocation to North Carolina much better than it otherwise would have been. Thank you.
Very great facility. But very pricey. Very expensive to say the least.
n/a
I worked with two people on my reservation (her name was Johnnie) and the in store representative Joseph (who helped me with the return of the truck an auto transport). Excellent helpful employees!
Thank you Rasha for your great service.
Excellent
Monthly cost of unit was too high. Other nearby units were much less expensive for the same service. Had I stayed in the area longer, I would have changed facilities.
It was great.
The folks at your Durham, NC store are very nice and want to help, but storing there has been a real pain in the butt. Their computer system seems to be consistently down, so our records are never ab
I was given a cheaper rate over the phone. Then I was showed a room that was over 8ft tall in store. Then when I get my room it’s so tiny. It’s barely 6ft tall. I was so disappointed with it.
Worst experience of my life i would like for someone to call me I had to sit outside all night not to mention the storage unit was 24 hours an I couldn't even get inside disappointed9195230196
Thank you
The staff was very helpful and courteous, I would strongly recommend this facility
Staff is knowledgeable, friendly, professional and polite! A pleasure doing business with you, thank you.
Staff was prompt, knowledgeable, and easy to work with. I rented a storage space and it turned out I need a larger one. Staff quickly found me a new space and got me set up.
Great place and service overall. Though I did have trouble contacting them via phone.
All around great! Thank you -Rich
Too many glitches in the system made the employees look Unprofessional, one employee had to keep asking why was the system not working properly
Great staff, felt very welcome!
The manager was smart mouth , young , and not professional at all!!!! The facility was nasty and had roaches. I would not recommend to my family or friends to this facility! They claim they spray !
Very nice place
I used the u box service to move across the country. Everything arrived perfectly and even showed up early. It was a great experience at a such a stressful time.
Johnnie is horrible at communicating.
Jon (I hope I'm saying her name right) was amazing!! She made sure that my PIN number worked and that I had enough storage space. She was extremely pleasant, helpful and professional!!!
Thanks
Johnny Cameron proofed great customer service & was courteous & friendly.
The service and place were great until Christmas Eve. I went to get my daughter's Christmas presents from the storage facility after hours around 7pm. I entered my cose and was denied access.
Was impressed by the cleanliness and orderliness of the facility. The staff was excellent as well.
The storage facility itself and staff were fine. However, I was charged around 100 dollars for two days of storage. I did not want to store things, but was charged anyways for the U-boxes.
Every staff member I encountered was friendly kind and knowledgeable. My wait time was very minimal. I was very pleased, thank you guys for meeting my need.
Johnny and the other staff were professional, knowledgeable, efficient and friendly.
I will recommend it to friends
Was an awesome experience.
NA
Great facility and staff
Thanks!
D and his associate were so helpful! I came close to closing and they still accommodated me. I was coming to the end of a stressful trip and their assistance helped me significantly. Thank you guys!
Nice Facility, friendly staff!
Excellent 🎖🎖🎖
The only thing was she had no help.
There was an ant infestation in my storage unite 2021 and a claim was filed. I had to discard of several mattresses and a headboard and several boxes that were stored on the floor.
Roger was extremely helpful and the storage facility and unit we rented were clean and readily accessible.
I want to sat that Craig Russell and Angie did a great job. They used every good customer rules in the book. It says a lot from a person who teaches customer service at Ritz-Carlton Hotel.
The guy who checked me in initially spoke in a condescending light. It was almost as if he had a chip on huh is shoulder. Maybe that was just a personality difference. However, what saves the review!
Very good service
This is one of the best locations I've been to. Clean and safe with friendly, helpful staff.
I U Box was not ready to be picked up what it was mostly. They're very weird when they were talk to you about this problem. I would not recommend using U-Haul to anyone
Brandy delivered the u box and was very helpful. Thanks!
Rich is a great manager, he reached out to me almost immediately and was able to resolve my issue quickly!
Impossible to reach by phone; confirmation not received; receipt not received; app did not work on site. I remain unconfident that my Ubox was properly returned.
The 1-800 line is a joke. Dyonte, at the facility was AWESOME! Went above and beyond even though he was obviously busy. He even called to follow up with me to make sure every was settled. I rated him.
issues from the beginning - management was rude and unprofessional- not an good experience
Great place to store my most important items.....
Very professional staff would not hesitate to send any family or friends their way very cool place to do business thanks again
The WORST service ever! Did not deliver as scheduled. Tried to get in touch with them 5 times and was on hold for 30-45 mins each time but still not info. Came 3 days late! Stayed in a hotel 3days!
They exceeded my expectations, in every way.
The staff was prompt and helpful. I would use this moving service again.
The facility was the best part of the experience. It is obviously a very busy operation. There were too many miscommunications and service breakdowns to give them a higher rating.
I had issues with a truck rental from this location and those issues have not been resolved. I can't recommend this location or approve of the staff. They have not rectified their mistake.
Easy rental of truck and securing a storage space and getting in and out after hours. Thank you staff!!
Very helpful''very professional ,would highly recommend going here for a new customer service and if I ever need uhaul again I will sure go to this location surely a good example of professionalism
General manager (Johnny) was pleasant and helpful and met the needs of me moving and needing storage. Thanks
Johnny was particularly wonderful.
Very convenient. Was perfect for the stuff I had. Price I was quoted is what I had to pay (no surprises). Flexible and helpful with pick up and delivery of the box.
Like most Uhaul facilities, this place is understaffed for the amount of business they do. Too much waiting.
I recently used this Storage Facility. The staff was very courteous and accommodating. I needed to upgrade to a larger unit after a month. The staff made the transition effortless.
Arrival problems as the storage unit door was not working and they had to give us 2 units from outside. However, on a last minute pick up the middle aged woman manager was great.
Best place to rent a U-haul!
Clean, well-maintained and friendly and responsible service...
I said I wanted to close my account the last time I was there, but that didn't happen for whatever reason, so now I still have a bill that I'm about to pay.
good
The facility is great as well as the owner and his team are great to work with.
Nice srorage unit , very safe and secure
Great staff
Great experience
.
.
Two staff members were having an argument at the front desk - not a good example for the customers.
Very helpful, thank you
very good customer service and a positive experience
It was a great experience. I highly recommend it.
Great facility. Very helpful staff.
I frequent this location for all my needs as the staff is always helpful and it's conveniently located.
