Customer Reviews for U-Haul Moving & Storage at Uptown

1,918 comentarios

800 28th St N   Birmingham, AL 35203
(under the U-Haul water tower)

(205) 730-7821

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(205) 730-7821

800 28th St N
Birmingham, AL 35203
(under the U-Haul water tower)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Cambio de propano
  • Devolución del cliente 24 horas
  • habla español
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenesia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary C. 
Clasificación:
4.0

My only complaint with the drop off location was I told them the issues with the roaches and I had to spray two cans of raid and Lysol. They said they would hold my ticket and let me know what they would do about it but I was charged anyway. $405.29??? I sent something else in and I've contacted my credit card company. I'll give them a chance to do something about it, if they don't I will disputed the charges!

JIMMY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

J D M. 
Clasificación:
4.0

extra costs

JACQUELINE O. 
Clasificación:
5.0

Keep up the good work.

Venessa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ron C. 
Clasificación:
5.0

The staff was extremely helpful when I had a issue with the rental and helpful to fix problem.

JIM C. 
Clasificación:
5.0

Clerk at the desk was A+. Gentlemen that connected the trailer was more friendly and did it better than anyone ever before.

Daniel D. 
Clasificación:
3.0

Staff was friendly. Only two workers during an especially busy time. Took over half an hour just at the counter. Never received an item I paid for through app (rope). Reserved on APP, but location could not process it. They had to call customer service. Seems to be an ongoing issue wether you call National 1-800 number or online.

JOSHUA N. 
Clasificación:
2.0

There are roaches everywhere in the storage. I will seek compensation for damages.

Noah R.  |  First Impressions 
Clasificación:
4.0

The air not working when you are over 60 mph

Geordan B. 
Clasificación:
1.0

I did not receive the promo discount I made my storage reservation with online. Even after showing the "manager" my reservation number she refused to honor the promotion. I am currently looking for another storage unit so I can hurry and take my things out if there. Very unprofessional staff. Made me swipe & charged my card over 5 times for $113 because they thought I was paying wrong. Whole time it was the staff

A'NIJAH E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd H. 
Clasificación:
5.0

Our location pick up changes which was not convenient but the staff did an excellent job. You all helped make this move super easy!

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve G. 
Clasificación:
4.0

Tim was very helpful.

Sharon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Josh S. 
Clasificación:
4.0

It would be very helpful if you could please provide better directions for how to locate your facility. I had difficulty getting to your facility.

Barbara T. 
Clasificación:
5.0

The employees went above and beyond to help will most definitely use again

Alexea G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catherine V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrance B. 
Clasificación:
5.0

Very helpful

Merlyn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

stacey j.  |  First Impressions 
Clasificación:
5.0

Great team and easy experience.

Jonathan B.  |  Overall Experience 
Clasificación:
5.0

Open on Sunday afternoon. Drive up, handed the keys to the staff and had an email with my receipt in less than 10 minutes. Great experience. Located close to interstate and very convenient.

Richard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey T. 
Clasificación:
1.0

1) Allow me to pick up my rental at my preferred place. Instead you sent me to a place 1 1/2 hours away. Then you changed the location but nobody notified us. The text you sent listed the 3rd location but when I logged into my account it listed the original location. When I called to confirm I got conflicting information. 2) Address the reps that kept hanging up on us when we called to ask about the rental. 3) Address the manager at the pickup location in Birmingham, AL. Rudest person I ever met. I was told we would receive an extra 150 miles on the rental. When I informed her of this, she called me a liar because she didn't see it. The rep helping me found the note on the 2nd page. 4) Again, the rude manager. When I asked if I could get a 10' truck like I wanted, she said (in an ugly tone) “You'll get whatever is on your reservation!” I reserved a 10' truck but UHaul changed it to a 15' truck; not me. 5) Rent safe equipment. After I arrived at my location I noticed the rear tires were completely bald. UHaul better be glad I didn't have a blow out and cause a wreck. I was so focused on inspecting damage in the pre trip notification I didn't think about the tires. This was the worse rental experience I ever had.

Russell M. 
Clasificación:
1.0

I've been doing business with U-Haul for about 40 years with some problems from time to time, but also had many great experiences with some locations. My experience with the Uptown Birmingham location has been horrific! This location is chaotic and needs management. They made many promises to me over this last week that they did not follow through on. I made a reservation 6 days in advance to access my belongings that were stored in u-boxes. For 4 days I was living in an empty house waiting on U-Haul to follow through on their promise to get me access to my you boxes. The worst part is that for three of those four days I was hanging out at the house all day based on a promise that they were delivering the boxes on that day and they never showed. 3 wasted days of my life I'll never get back. I made many phone calls to them and spent several hours on hold trying to talk with someone for a status update. not to mention the gas I wasted making two trips to this location for nothing. Several times I requested call backs but never received one. The icing on the cake is that they issued a $50 refund to me, the problem is the credit card number they refunded it to doesn't belong to me! I'm so frustrated with this company and they have lost my trust.

JANICE S. 
Clasificación:
5.0

I loved the online check in!!

Kris F. 
Clasificación:
1.0

My reservation was at 7:30 pm and the location advertised that it closed at 8 pm. I arrived a few minutes early and began the checkin process. When I went to get the keys from inside, the location was already closed (7:30 pm). I was unable to get the truck I had reserved and was unable to move out of my house.

Lucie P. 
Clasificación:
1.0

First they lied on me and said i did damages which was already there . Then when I returned the truck the customer service was bad they was not helpful on how I returned the truck.

Tremaine W. 
Clasificación:
2.0

Poor customer service, staff totally ignored me during my equipment return

Daryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay J. 
Clasificación:
5.0

Agent was extremely proficient

DAVID A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

This location is my go to for whenever I need to rent a van or truck. This location is very reliable & the staff are always great to work with. Yesterday I rented a 10' truck rather than a 9' van because I didn't want to go anywhere else for this rental.

Amy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Madison P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felisa W.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Jim S. 
Clasificación:
4.0

There seemed to be a shortage of equipment and people were showing up to the yard and leaving with out the stuff they had reserved. I myself was supposed to pick up the truck at 12:00 but was delayed until 4:00.

Colton O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Callie P. 
Clasificación:
3.0

Explain charges better before taking extra money

Andrea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abbie H. 
Clasificación:
3.0

Very unorganized long wait for service

ALBERT A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JohnLytle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tebyrius W. 
Clasificación:
5.0

Faster service

David K. 
Clasificación:
1.0

El cliente no dejó un comentario.

johnathon P. 
Clasificación:
1.0

El cliente no dejó un comentario.

brandon K. 
Clasificación:
2.0

El cliente no dejó un comentario.

WilliamPaul B. 
Clasificación:
5.0

The entire team of people that helped with my order and delivery were helpful. The only hiccup was when I submitted the order online and tried to make some changes. Even though it was open for editing, there was some confusion.

mindy S. 
Clasificación:
2.0

They had no blankets or dollies

Austin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARSON C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corianne R. 
Clasificación:
5.0

I love the buildings at this location! They should do tours.

Jerry C. 
Clasificación:
5.0

El cliente no dejó un comentario.

joanna J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jordan T. 
Clasificación:
5.0

When we went to pick up our UHAUL we discovered it was not ready. The previous renter extended their time. I wish we would have received a phone call before letting us know, but the lady who worked with us was very polite and friendly and helped us get another UHAUL.

Aimee G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chris Z. 
Clasificación:
1.0

My experience today was extremely unpleasant!!! I will not recommend or use Uhaul again. I was lied to, put in an unsafe vehicle, kept on hold for over 20 minutes and overcharged when returning the vehicle after I precisely explained the issue with gas gage and showed photos and receipts documenting my ordeal of a day driving one way from Atlanta to Birmingham. I am requesting a supervisor from your Corporate Office to contact me immediately. Also, inorder to improve your service for the next customer: - please do not give them a 15 foot gas guzzling truck when the requested a 10 foot for an out of state trip -please do not give them a truck with barely any gas in it and with a check engine light clearly showing on the dashboard - please do not provide a truck with the check tire icon displaying - please do not assign a truck where you cannot adjust the rear view mirrors or seats to match your height. (I am 5'5 and could barely see out of either mirror) - please do not say a 10 foot truck is unavailable and then assign the truck to another client that booked after me. - please do not keep a customer on hold for 20 plus minutes - please do not lie to the customer and say their concerns need to be addressed at their final destination Uhaul facility when they say otherwise - please do not overcharge customers for their trip after you have agreed to credit the overage the are being charged in the 1st place. This is about the company and how you operate. Uhaul needs to be more transparent about their pricing, provide more effective customer service and better maintain their vehicles.

Cabriole B. 
Clasificación:
5.0

Loved, loved the office folks. Super nice. Would use y'all again if we need storage space.

ELIZABETH N.  |  Overall Experience 
Clasificación:
5.0

Fabulous service!!

David L. 
Clasificación:
1.0

I had to pick up two pieces of equipment from different locations. The first location is at 800 26th ST N. It seemed as though they may have been understaffed because customers were waiting for a while to get checked out. They also seemed to be running out of equipment because another customer and myself were waiting for only one piece of equipment that was available. The other location was across town for auto transport at a convenience store. It stated in an email to arrive 15 minutes prior and someone would hook up the equipment and/or make sure everything was good to go before I left. My brother and I had to figure out everything ourselves and it took a while because the associate attending the store was the only person there and couldn't leave the counter.

Brandon T. 
Clasificación:
3.0

The Ac didn't work

Brandon G. 
Clasificación:
3.0

Not very clear where exactly the drop-off was

Stephen C. 
Clasificación:
5.0

The staff was very friendly and helpful with making sure I had the correct truck.

Ken G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Walter R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emanuel B. 
Clasificación:
3.0

Could not open lock box with the code that was given to us. Had to wait for over an hour for a worker to open store and manually open box for us. Delayed moving plans.

Warren Ellis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAILYR M.  |  First Impressions 
Clasificación:
5.0

Great service

Samuel M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel M.  |  Overall Experience 
Clasificación:
5.0

I always able to access my unit when needed. It was clean/safe convenient to get to. Staff wasn't always available but I got what I needed.

Nachite S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Luther D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Andrew M. 
Clasificación:
5.0

Good location; close to downtown Birmingham

Johann M. 
Clasificación:
4.0

Mary was very helpful with getting my truck and auto transport hooked up. It's clear she is a capable employee. However, it seems like she was the only one able to help anyone with anything. Most importantly I parked my car in the designated area as I was directed and found out the next day it had quite a few scratches on the driver's side. This really upset me. There were cameras on that side of the building and I'd really like to know happened.

Crystal T. 
Clasificación:
3.0

Very under staffed

Leah C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicki K. 
Clasificación:
1.0

Came to pick my things out the storage and spiders and webs and sooooooo much dust I feel like ima have to pay someone to clean all my furniture

Talitha C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alison F. 
Clasificación:
2.0

Self serve. No one helped me remove trailer from my truck.

Alan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ali E. 
Clasificación:
1.0

After returning boxes I was billed twice and the reps are so unprofessional nobody knows what is going on my rating is a 0 train rep to do better and not hanging up on customers with legitimate complaints

keith W. 
Clasificación:
3.0

I accidentally chose the wrong drop off location online and was unable to change it on the website. The woman at the location I stopped at informed me that she could not help me or take the equipment without a substantial penalty fee being assessed. I was then on hold for almost half an hour trying to contact customer service to help me. I never did get through, hung up, and found directions to the location that was apparently chosen for the dropoff. Again, the website was grossly inadequate at helping me to choose or change the drop off location and caused considerable confusion and inconvenience when I went to what I thought was the correct location (but was not). I will NEVER recommend Uhaul rental to another soul as long as live due to the problems I encountered with the website. The website is NOT user friendly at all.

Andrew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joey A. 
Clasificación:
2.0

The location is not the problem, the problem is UHaul that when you go to get your truck or equipment that you reserve previously is never there.

Roberto S. 
Clasificación:
3.0

The staff consisted of about five people who were all hanging out in the office. I had no idea the place was even open. I walked in to ask a question about leaving the rental and I found them all behind the counter watching me park the truck.

Brian D. 
Clasificación:
3.0

Inform customers up front that reserved trucks may have to be retrieved from other locations. Also inform customers up front that reserving dollies do not guarantee availability. Finally, ensure adequate staffing to ensure guests timely check in/out processes.

Jacqueline W. 
Clasificación:
4.0

As you are aware, the trailer had something wrong with it (a failed wheel bearing most likely) and I had to change trailers. Roadside assistance was slightly helpful. Ultimately it fell on the Oxford center. They were great.

Robert G. 
Clasificación:
1.0

Customer service was not friendly, did not offer help, & was not prompt with printed dates. A bunch of information had to be repeated and communication between locations were minimal.

DeMarcus A. 
Clasificación:
3.0

There seemed to be an issue with one customer that took all the time from one of the 3 reps working. That hindered the rest of us waiting. It might have been better if that person could talk to a national rep in a separate room to let the local rep handle those of us waiting in line and pre-registered.

Joseph C. 
Clasificación:
4.0

Excellent service and location is well-maintained

Tyler S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry S. 
Clasificación:
2.0

Poor customer service, showed up and no one felt like working besides one young man after waiting over 39 minutes at the front desk. I did not catch his name however, he showed me how to hook up my trailer.

Thomas F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aisha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shajer M. 
Clasificación:
1.0

There was no gas in the uhaul when i got it it was 43 miles til empty so they wanted me to put more gas in it than it was when i got it and the charged me 155 dollars more than was said to be paid

Trevor S. 
Clasificación:
3.0

No help with refund

Will C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDRIA O.  |  Overall Experience 
Clasificación:
1.0

Wish I could rate it terrible. Have everyone at facility take a lesson in customer service, from owner/manager to staff. I reserved a 10 ft truck to be picked up @ a specific date and time. When I arrived was told I had made a mistake, they don't do 1 way rentals for 10 ft trucks. Showed by reservations and confirmation and was told that should not have been done. Was on phone with customer service for more than 90 minutes passed back and forth by everyone finally got one customer service rep who seem to understand. Waited and someone brought truck back in 2 1/2 hours after my schedule pickup time. Asked if truck had been checked for service and was looked at like I was crazy. Rep asked previous driver did he have any problems an he said no and I was told truck was ok. Would like for someone in senior management to call me asap, based on passed experience not expecting a call. Finally, price quoted to be by CS rep was not reflected in my invoice. Have put hold of charges to dispute this. I selected U Haul because of your preceived reputation but will never again.

Curtis M. 
Clasificación:
5.0

The vehicle had some damage that had not yet been repaired. The service staff made sure I was aware of it and that I would not be held liable as long as no further damage occurred.

Anthony P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim D. 
Clasificación:
1.0

I still haven't received my 100 dollars security deposit back

Ateisha B. 
Clasificación:
1.0

The first comment was regarding this location. This comment is regarding the first location. I arrived early arms was told that they didn't have my truck s and that I must be at the wrong location. I was told to go to another location. I went to two other locations only to learn that the first location was the right location. I was told that the only truck avaiable was a 26 foot truck, but later learned that it was in fact a 20 foot truck. I orginally wanted to rent a 15 foot truck arms was suppose to be charged for a 15 foot truck, but instead was charged for a 20 foot truck and I was 40 minutes late meeting my movers and waisted a quarter tank of gas on a wild goose chase looking for my uhaul truck.

MARCIAELENA G. 
Clasificación:
5.0

The facility is clean. It's in the perfect spot for us. I'll definitely be using their other services soon.

KRYSTAL P.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

WANTANEE W.  |  First Impressions 
Clasificación:
5.0

The staff was very attentive and helpful. I appreciate the service dearly.

ANDREA S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshall J.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Ty'Lisha B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marsha C.  |  First Impressions 
Clasificación:
3.0

This was not what I expected. I was to get one month free. Because I was a one way customer. But the move was set up where I wouldn't receive the one month free package.

marie l.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service!

jerald b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY B.  |  Overall Experience 
Clasificación:
1.0

The absolute worst experience I have ever had with any storage company or any customer service in general. The staff from the very beginning was horrible to work with rude and not knowledgeable about anything that I asked. I will never ever ever use U-Haul as a storage company if I can help it because of my experience with this location the manager was the worst manager I have ever experienced as a customer.

Katey P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CATINA T.  |  Overall Experience 
Clasificación:
4.0

Very pleased and the rates were affordable.

Sharon N.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

melissa ann b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

kaila t.  |  Overall Experience 
Clasificación:
1.0

Made reservation for 10•10, get there only two 5•10

DELESSIA F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tamarusi k.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebekah P.  |  Overall Experience 
Clasificación:
1.0

I will never use your service again and I will never give a referral to your company I pay you fail

CATINA T.  |  First Impressions 
Clasificación:
4.0

My experience and service was good. There could be easier access to pay that is more fluid but it's accessible.

Jeffery S.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 

Rasheena C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Monica H.  |  First Impressions 
Clasificación:
1.0

Try to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.

Jeffrey D.  |  Overall Experience 
Clasificación:
4.0

My storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.

Corey W.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES M.  |  Overall Experience 
Clasificación:
1.0

Stolen items! Nasty lying staff! And poor customer service experience!!!

Davida S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

JAMES M.  |  Overall Experience 
Clasificación:
3.0

I was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn't have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.

Victoria T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C.  |  First Impressions 
Clasificación:
1.0

I terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.

carolyn c.  |  Overall Experience 
Clasificación:
2.0

The employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don't be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.

Jessica W.  |  Overall Experience 
Clasificación:
2.0

The storage was cancelled

Linda S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

willie j.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Maliko H.  |  Overall Experience 
Clasificación:
5.0

The unit that you thought I needed was to small and I didn't use it. It's not in use I don't need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my bill

SHARON E.  |  First Impressions 
Clasificación:
5.0

Everything worked out perfect.

MONTERIUS T.  |  First Impressions 
Clasificación:
1.0

I was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.

Leslie G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan T.  |  First Impressions 
Clasificación:
3.0

First time using any kind of storage facility. They didn't make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.

Knydra R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnetta P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M.  |  First Impressions 
Clasificación:
5.0

The only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.

Juliette j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIANE W.  |  First Impressions 
Clasificación:
3.0

My first unit was marked "Customer Ready " but was full of old junk. Had to get another one assigned which took more time.

Jeff G.  |  First Impressions 
Clasificación:
1.0

The Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.

Elijah S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bianca T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Shernita T.  |  Online Move In 
Clasificación:
2.0

El cliente no dejó un comentario.

Lashanda C.  |  First Impressions 
Clasificación:
4.0

This location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.

Theressa C.  |  Overall Experience 
Clasificación:
3.0

Didn’t have the size truck I needed so I couldn’t get everything i needed.

Rebekah P.  |  First Impressions 
Clasificación:
4.0

I reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.

ASHLEY M.  |  Online Move In 
Clasificación:
5.0

The ladies was patient and nice to my family and I!!!

Felicia W.  |  First Impressions 
Clasificación:
3.0

The representative that I worked with was helpful and got me in/out without any problems

Holley H.  |  First Impressions 
Clasificación:
5.0

Great service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.

Victoria D.  |  Overall Experience 
Clasificación:
2.0

Very hot inside storage unit, was dirty

Matthew P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex S.  |  Online Move In 
Clasificación:
5.0

Mrs.Shenika was very nice and professional

QUINELLA D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryant S.  |  Overall Experience 
Clasificación:
5.0

The ladies were friendly and nice helpful

Willalene R.  |  Overall Experience 
Clasificación:
5.0

They were super!

ROBERT M.  |  Overall Experience 
Clasificación:
5.0

Awesome place and great people with positive attitudes.

Shaneiqua J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Latania H.  |  Overall Experience 
Clasificación:
5.0

I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.

CATHERINE M.  |  Overall Experience 
Clasificación:
2.0

The storage units should atleast have a roof over them even if they're in a warehouse. Especially if they're considered indoor.

Berencia F.  |  Overall Experience 
Clasificación:
5.0

The entire staff was excellent

ROBERT M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Krysten M.  |  First Impressions 
Clasificación:
5.0

I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.

CATHERINE M.  |  First Impressions 
Clasificación:
5.0

The person was very, very polite and and helpful. Don't remember her name but she was AWESOME

CATHERINE M.  |  First Impressions 
Clasificación:
5.0

A little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!

Joycelyn W.  |  Overall Experience 
Clasificación:
1.0

I was charged for things I shouldn't have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!

chris l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLIE N.  |  Overall Experience 
Clasificación:
1.0

The storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like that

John C.  |  Overall Experience 
Clasificación:
1.0

Was told the storage units were open til 7pm on Saturday's when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn't talk to them in person. Because they wouldn't allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.

John C.  |  First Impressions 
Clasificación:
5.0

Yolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia Smith

Latrecia S.  |  Overall Experience 
Clasificación:
5.0

From the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.

JOANN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernadine C.  |  First Impressions 
Clasificación:
4.0

I loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!

Michael B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHERINE W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LUGO D.  |  First Impressions 
Clasificación:
5.0

The person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Gracias.

Bryan U.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Ginger D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marche' G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marche' G.  |  First Impressions 
Clasificación:
5.0

I lost my job due to this epidemic I can pay the last storage bill as soon as I get the 1st to pay the bill I would do so please allow me to

allen m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley S.  |  First Impressions 
Clasificación:
3.0

Moved out storage on the 10 of April paid for a full month no adjustment on bill

Angela C.  |  Overall Experience 
Clasificación:
5.0

Awesome, helpful staff. Always workibg to keep area clean but never let the customer wait.

Marsha P.  |  Overall Experience 
Clasificación:
5.0

The young lady that helped me really took time with me. She was polite and had a very nice personality.

ronda s.  |  First Impressions 
Clasificación:
1.0

I had 2 blow outs & had to replace them with my own money

Antoine J.  |  First Impressions 
Clasificación:
5.0

Great service! Love the lady that works there and facility was outstanding!

alyson u.  |  Overall Experience 
Clasificación:
1.0

Had to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GM

higel h.  |  Overall Experience 
Clasificación:
5.0

All good

courtney c.  |  First Impressions 
Clasificación:
5.0

I had a Very good experience with the u haul company and will use them again in the future

Angela H.  |  First Impressions 
Clasificación:
5.0

all went great friendly fast service with great rates and good hours for customers

jerry H.  |  First Impressions 
Clasificación:
5.0

The staff simply went above and beyond to accommodate my needs...

keith T.  |  Overall Experience 
Clasificación:
1.0

Reservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a h

brittany m.  |  First Impressions 
Clasificación:
5.0

Everyone at the location was very helpful and professional.

James M.  |  Overall Experience 
Clasificación:
5.0

VERY GOOD SERVICES

BETTINA H.  |  First Impressions 
Clasificación: