Comentarios de los clientes para U-Haul Moving & Storage at University Square

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at University Square

Clasificación general:

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Ruben T. | First Impressions |
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El cliente no dejó un comentario.

NATASHA H.
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I worked with Jennifer the store manager at Hammond Street. She was excellent! She really provided such great service that I will follow up with her again when I have to relocate move out of state. She was a pleasure to deal with!

melissa B.
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El cliente no dejó un comentario.

David D. | Overall Experience |
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El cliente no dejó un comentario.

ABOLARINDE O.
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El cliente no dejó un comentario.

Marcella A. | Overall Experience |
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El cliente no dejó un comentario.

Peter L.
Clasificación:

Windshield wiper was bent - would have been a problem if there was rain. People at the desk were awesome.

THOMAS C.
Clasificación:

1st: I would have the equipment pulled and checked hours before pick up. 2nd: If you don't have what customer is looking for but another area does then Uhaul should be able to have that unit transferred to the location rather then the customer having to go out of their way to pick it up.

JOHN D.
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The agent I had was fantastic, friendly and helpful. The inside of the truck could have been a little cleaner but it was okay!

ALEXANDER D.
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El cliente no dejó un comentario.

Claudio C.
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El cliente no dejó un comentario.

LIEM N.
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El cliente no dejó un comentario.

Ralph M.
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Ms. Rivera at the site was professional and very helpful.

Renee G.
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Very pleasant experience reasonable will use this location again if needed

John H.
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easy drop off.

FRANK M.
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El cliente no dejó un comentario.

STEPHEN K.
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Everything went smoothly...no problems!

Soumya V. | Overall Experience |
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The staff was very friendly and helpful when I moved in (despite it being a very busy day). When I moved out, the staff was extremely helpful and it was very smooth! Thank you.

Jafet D.
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Everything was perfect. The lady who attended me on January 21, 2021, gives excellent customer service. Persons like her are the ones that make the companies grow.

meaghan L.
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I had a bad experience trying to use the mobile check-in, and Jenniffer was so patient and helpful. I'm so grateful to her for making a stressful day a little bit easier!

MICHAEL C.
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Trailer rental was smooth and easy. General manager was great even though I forget her name. She needs some good help over there, pay a little more and the talent will come.

Christopher H.
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El cliente no dejó un comentario.

JOLANTA S.
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El cliente no dejó un comentario.

HECTOR B.
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El cliente no dejó un comentario.

romolo c. | First Impressions |
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The staff was knowledgeable, friendly and VERY professional. The facility was clean and extremely convenient for customer access and use. As a senior citizen, the whole process was easy and stress free. I am new to Worcester (3 weeks now) and this purchase has been one of the most rewarding and delightful experiences I have encountered thus far. In these rough and tragic times, kudos to your staff and management for maintaining continuity, professionalism and hospitality.

Michael M.
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Angela and the other girl working were both pleasant, courteous , kind and made my day before a grueling ride to Vegas . I hope uhaul treats them well because I will definitely rent from them again .

Andrew A.
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El cliente no dejó un comentario.

STEPHENERIC D.
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This was my second UHaul rental and its always so easy. No complaints!!!

James H.
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First time renting. All went very well. Your staff was courteous and helpful. Thanks

Annmarie R. | Overall Experience |
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Thank you again...everyone was so nice and helpful!

MARK M.
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I think you should offer some training or advice to those who may be too shy to ask.

ROHIT S.
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El cliente no dejó un comentario.

ABOLARINDE O.
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El cliente no dejó un comentario.

Samona H.
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El cliente no dejó un comentario.

bonnie B.
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Desk staff were wonderful! I did reserve a utility dolly that they did not have for me, however I did have my own so not a big deal. The hilly driveway was snowy and cargo van did have an issue getting up it. Overall a good experience

Scott S.
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El cliente no dejó un comentario.

James E.
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El cliente no dejó un comentario.

Owen D.
Clasificación:

1) Improve instructions for unlocking lock box for vehicle key. 2) For the vehicle return process online, address a bug with submitting a photo of gas gauge and odometer. Customer service from staff was excellent!

Maria E.
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Helpful and quick! I did comment to they about the reply and furniture dolly. Have not received a refund. Hammond location is great.

BRAULIO M.
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El cliente no dejó un comentario.

PHAT L.
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El cliente no dejó un comentario.

Opal J.
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Nothing

Steven G.
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Doug was very nice and helpful. Give him a raise.

paul C.
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El cliente no dejó un comentario.

Yesenia M.
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El cliente no dejó un comentario.

LEO A.
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El cliente no dejó un comentario.

GEOFFREY D.
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El cliente no dejó un comentario.

Emily F.
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Great management staff helped me manage my move in an efficient manner and handled my customer service related needs appropriately.

Toni T.
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I needed to contact I-Haul and called the 800 # only to be on hold for 35 min before I gave up. But the young lady that helped me at the Hammond St location was FANTASTIC!!!

KRISIA F.
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Not sure if at this point. I was really happy with the service last weekend. But I had a bad experience this weekend past. Even though the manager went above and beyond not sure if this location is organized.

Steven M.
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El cliente no dejó un comentario.

Robin P. | Overall Experience |
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El cliente no dejó un comentario.

OSAMA A.
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El cliente no dejó un comentario.

GEORGE A.
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El cliente no dejó un comentario.

Ariel S.
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El cliente no dejó un comentario.

CHARLES K.
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Very personable, helpful, and professional management

robert T.
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Great customer service

TODD C.
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Everything was flawless. I'm a customer service expert and don't give many 5 stars. This was impeccable. Especially as I witnessed the way an upset customer was handled by the manager. Their reservation had an error which was frustrating I'm sure but the staff and ultimately the manager handled the situation professionally, calmly and resolved the best they could short of creating a 26' truck before our very eyes.

JANINE C.
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El cliente no dejó un comentario.

Randyl S.
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Great job all around. Super fast service. Very clean. Thank you!

Robert C.
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I paid for 6 Furniture pads but they weren't in the truck.

ANYELICA T.
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Do not tell lies If you charge the total amount you're not allow to withdraw money from customers account without their permission ... you guys to$184.67 for the truck and then when a drop off the truck couples of minutes after I got charge $21.08 dollars of gas that I did not use from Boston to Worcester 34 miles ...

Alexandra H.
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Amazing customer service. The manager was courteous, knowledgeable, and efficient. Thank you for helping us with our move.

DAVID T.
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El cliente no dejó un comentario.

Michael B.
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El cliente no dejó un comentario.

Theresa M.
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El cliente no dejó un comentario.

WILKIN R.
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Everything is Excelllent!

LUIS G. | First Impressions |
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She was very professional

LIAM B.
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El cliente no dejó un comentario.

david L.
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I would have rated this experience with one or no stars if it weren't for the assistance in the morning of the people working at this UHaul, however you should know that I tried to use the online pickup and drop off and it did NOT work!!!! It was terrible and I spent about an hour from the time I returned to the UHaul till I was able to have confidence that I could leave the truck, based upon phone conversations with agents who put notes in the record that I had returned the vehicle on time, as well as my pictures of the vehicle. The online experience is terrible: it could not find me at the location even when I was in front of the office and my browser and phone allow location services and it works for other apps. I would not recommend this to anyone, in fact I would suggest that if there is an alternative that they use it. I think I should be paid for that rental, considering the rediculous time I spent picking up and dropping off when it should have been a simple, fast, and efficient process.

thomas B.
Clasificación:

The first problem I had was uhaul sent me to the wrong place. Trying to figure out where I was to pick up the truck in a city I was not familiar with was extremely frustrating. Second. When I finally figured out where to go, they did NOT have the truck size that I reserved. I had to settle for a smaller truck. Was not real happy with that also. The person at the uhaul store in Worcester was very helpful and professional. I feel that for as much as I paid, there should be some discount for everything this company put me through. Making a big move like this is no little task for a family. I was very disappointed in uhaul. I think next time I will go with another company.

Frank R.
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El cliente no dejó un comentario.

ERIC T.
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El cliente no dejó un comentario.

Yildiz L.
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El cliente no dejó un comentario.

Rosa V. | First Impressions |
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El cliente no dejó un comentario.

Sara M.
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El cliente no dejó un comentario.

JAMES S.
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Pro CC was was very smooth and staff was great.

WILLIAM V.
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El cliente no dejó un comentario.

Thomas O.
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Check very carefully for damage, we almost missed a damaged rubber bumper, but all in all a good experience

Johanna M.
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El cliente no dejó un comentario.

Pamela M.
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El cliente no dejó un comentario.

JOSHUA B.
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Super helpful customer service!

Tyco K.
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El cliente no dejó un comentario.

WALTER C.
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El cliente no dejó un comentario.

thomas M.
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El cliente no dejó un comentario.

skylar P.
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El cliente no dejó un comentario.

Susan D. | First Impressions |
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I loved Jeniffer Reviera's service. A wonderful service. She's a thousand. Thank you very much Jenni you are the best.

Emil M. | First Impressions |
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the customer service is amazing.

Erjon K.
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I was overcharged on miles. I drove the truck for 11 miles but was charged for 59 miles instead. I had the truck for only two hours and i have photographic evidence with timestamp and geolocation. Please reimburse for the extra charges and the tome that it is taking me to resolve your mistake.

rosanna A.
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The service in this location is fantastic. There are friendly and helpful, they answer the phone quickly and respectful. The app to sign out at the return of the truck was very difficult to navigate.

REBECCA T.
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El cliente no dejó un comentario.

Michael E.
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Great location with great folks they do it right High marks for all I interacted with

THOMAS M.
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clean very good people work there.

rexford K.
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El cliente no dejó un comentario.

JACQUES L.
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El cliente no dejó un comentario.

Vanessa M.
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Best employees I've ever interacted with at the many UHauls I've rented from! Such an easy experience.

Lauren S.
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Customer service was excellent, the person who helped me was very nice. The facility itself must be new because it is spotless. The trailer that we rented..it had obviously been through it. I lost count trying to count the x's on it. But it did the job. In the future though, if you only do ONE thing: use a wrench to tighten the trailer when attaching it to the hitch!! That thing was all over the place. We had to pull over several times to try to tighten it by hand, and finally had to borrow a wrench once we reached our destination.

Efua D.
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El cliente no dejó un comentario.

MALCOLM D.
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El cliente no dejó un comentario.

Catherine T.
Clasificación:

AMAZING SERVICE . GREAT EMPLOYEES. HIRE MORE PEOPLE LIKE AT THE NEW HAMMOND STREET LOCATION. AWESOME, AWESOME.

Robert P. | Overall Experience |
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😃Best customer service in Mass .⭐️⭐️⭐️⭐️⭐️

Patrick G. | First Impressions |
Clasificación:

The staff here is great and goes above and beyond. When I arrived to the facility to check-in for my storage unit, the gentle man outside greeted me and offered to help with my rental as I also had a truck to return. I originally booked a 10x10 unit but changed my mind last minute to a 5x10, and they were very accommodating. There was a computer issue that caused me some delays but the manager exceeded my expectations and stayed after hours to resolve the issue and made sure I was able to get into my unit. Moving can be stressful and exhausting. Jennifer Rivera was understanding of that and made my experience better by being friendly, professional, and accommodating. I look forward to my next visit.

Gregory R.
Clasificación:

There are usually customers walking in the parking lot (including children). It would be helpful to have employees back out and park the trucks, so customers don't have to worry about hitting someone right when they start driving a large vehicle.

DONAT L.
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El cliente no dejó un comentario.

tyler G.
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El cliente no dejó un comentario.

GEORGE A.
Clasificación:

Nothing Everything was perfect..specially the service from jennifer.

YESABEL C.
Clasificación:

The location was fine just the system kept crashing I was there for 45m when I already had made my reservation online what I wouldn't recommend to any one it's to rent from you guys the drop off are such a headache and time consuming definitely not a happy costumer.

Chris H.
Clasificación:

The staff were great. I had several issues with my move, and these guys went out of their way to take care of me.

Steven R.
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El cliente no dejó un comentario.

ANGEL E.
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El cliente no dejó un comentario.

Michael H.
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El cliente no dejó un comentario.

Jake J. | Overall Experience |
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Some water damage, but not enough to say it was a in any way bad experience.

Robert P.
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Excellent staff! Above average⭐️⭐️⭐️⭐️⭐️

Tamas B.
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The staff was very friendly, responsive and beyond helpful. I have received the best possible customer service from this location.

shelley d. | Overall Experience |
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This facility was exceptionally clean. The staff was friendly, professional, helpful and knowledgable. Thank you!

Alexander M. | Overall Experience |
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El cliente no dejó un comentario.

Jorge c. | First Impressions |
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El cliente no dejó un comentario.

Brian C. | First Impressions |
Clasificación:

Jenniffer was super helpful and very kind. The customer service area is extraordinarily clean and well organized. The storage facility and units were also very clean and the prices are reasonable. They have carts for you to take up the elevator and move your things easily.

anna r. | Overall Experience |
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There wasn't 1 time it was an easy to go process but when you guys want to add fees and random charges you would harass me to get it done. Poor job guys!

Richard P. | Overall Experience |
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2nd time I used this site to rent a van, plus a storage unit. Excellent all around service and facility.

julia b. | First Impressions |
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Drive-in to the bays for unloading was very convenient. We have moved our college students in and out of storage several times over the years. This was an easy move to a great clean location.

Clayton C. | First Impressions |
Clasificación:

Sandra helped me get everything set up. She was fantastic and a really big help. I highly recommend working with her and this U-haul.

Marcella A. | First Impressions |
Clasificación:

Great staff and thank you so much for assisting during a stressful time!

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