Without a doubt THE best experience I've ever had with a rental company. Access from the highway was great, set up to drop off was great, personable people and professional. This should be the standard for any company to follow. Thanks for the experienceROBERT K.
Customer Reviews for U-Haul Moving & Storage at University Square
Worcester, MA 01610
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 12/24/2021: 7:00 a. m. - 4:00 p. m.
- 12/25/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.MATTHEW M.
We had requested a Pickup Truck and 6 X 12 Open With Ramp reserved. It was supposed to be guaranteed Friday, 11/26/2021 at 9:00 AM, however when we got there at 9:00 AM the trailer had not been returned. After waiting for a while in hopes the trailer would have been returned, it did not come back. We were offered a smaller trailer, which we accepted but it did not have a ramp. It made transporting the lawn mowing equipment difficult and complicated. I wished we had gotten the equipment we originally ordered.Thomas B.
We waited for 2 hours despite calling ahead of time to be sure the truck was ready AND having an email confirmation/reservation. We had to reschedule our ferry reservation 2 times and still almost missed it. Completely threw off our trip and the team has not attempted to compensate us for our time/tickets at all. Will be calling corporate.LAYNEE K.
Several bad times but this time was good, very nice truck and good people at the counterANTHONY M.
El cliente no dejó un comentario.TOMOMI H.
Your customer service was impeccable, outstanding ðŸ' ðŸ'Œ ðŸ' ðŸ™Œ Their professionalism and how I was treated especially by John O'Neal was amazing and he deserves a raise. I wouldn't change anything cause the facility on Hammond St perfect. Will rent only from this location. Very satisfied customer. That's What's Up!!! Merry Christmas and a Happy New Year ðŸ™RAFAEL S.
El cliente no dejó un comentario.jesse m. | Overall Experience
Too expensive.Kimberly O.
Your location is excellent, easy access. Thank you .JOHN B.
The truck had a leak in the roof of the truck and some things got wet, so far appears that nothing was damaged.Deborah K.
El cliente no dejó un comentario.MARINA M. | First Impressions
El cliente no dejó un comentario.Eileen M.
Tire pressure gauge was on but not on the sheet for what was wrong with the uhaulWILLIAM H.
El cliente no dejó un comentario.MICHAEL L.
El cliente no dejó un comentario.Michael V.
El cliente no dejó un comentario.ESTHER M.
Excellent place and OUTSTANDING staff. Always with the willingness of giving you the best service.. Positive Recommendation Create and put some flyers at the entrance of the storage areas, something to encourage uses to No leave trash or unwanted things around. (No everyone has the common sense in picking around after themselves).Maria S. | Overall Experience
El cliente no dejó un comentario.DAVID V.
Im fell very satisfied with the service thank you very much.Alta Gracia a. | First Impressions
El cliente no dejó un comentario.German C.
I truly love it. Really appreciate it!! Very reliable service.ANTOINE R. | Overall Experience
Simeone should answer the phone when customers need assistance. But other than that everything is fine!Rosa V. | Overall Experience
El cliente no dejó un comentario.STEPHEN M.
The car wreaked of smoke and that truck I drove should not be on the road. Even the worker agreed that the engine was having some issues. The issue is it's too old and beat up.BERNARD P.
El cliente no dejó un comentario.ELIZABETH L.
El cliente no dejó un comentario.jaime b. | Overall Experience
Very clean, helpful in answering your questions.YELISSE R.
El cliente no dejó un comentario.Yelisse R. | First Impressions
El cliente no dejó un comentario.TIMOTHY M.
El cliente no dejó un comentario.Henry A.
El cliente no dejó un comentario.Liana A.
Was charged for has when we brought it back with the same amount of gas we started with. Such a rip off!!!DENNIS M.
This was a last minute pick up. It was easy in and out.SHARMANTA D.
El cliente no dejó un comentario.SAUD J.
El cliente no dejó un comentario.DEBORAHG M.
The lock system for pick up is not easy to follow specifically at night . The two sided wheels are confusing. the code to unlock consisted of 3 letters the lock had 4 rotating wheels .Mohammad K.
El cliente no dejó un comentario.Allyson S.
Really nice staff!PETER Z.
El cliente no dejó un comentario.Edward P.
El cliente no dejó un comentario.JOSE V.
El cliente no dejó un comentario.WILLIAM P. | Overall Experience
El cliente no dejó un comentario.PHILIP C.
El cliente no dejó un comentario.ANEEL F.
People are bright, helpful and efficient - EVERY Time!VICTORIA C.
El cliente no dejó un comentario.MARGARITA L.
El cliente no dejó un comentario.GILBERTO A.
El cliente no dejó un comentario.Kelley C.
Allow people to upload photos from their phone and not just through the ap or tell people to do the self return on their phone before putting the keys through the slot. I took pictures of the gas guage and the mileage, put the keys through the slot, then got in my car to do the final paperwork and leave. I was going to wait until I got home and had internet connection. I am glad I didn't but it meant that I couldn't use the photos that I took and had to take new photos. Fortunately the mileage showed up without needing to start the vehicle.SUSAN G.
Radio station had issues staying on. Overall ride quality was decent. Location itself and staff did an fantastic job.HECTOR G.
No issues whatsoever. Very polite staffNeil P.
El cliente no dejó un comentario.Andrew N.
El cliente no dejó un comentario.MURIEL R.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.DANIEL B.
Trailer had a broken hinge but not discovered at time of rental.DAVID W.
The people that work there are very courteous and professional.JIMMIE B.
El cliente no dejó un comentario.MARY G.
El cliente no dejó un comentario.AVARY D.
All works smoothlyMauricio C.
El cliente no dejó un comentario.Priscilla R.
El cliente no dejó un comentario.LUIS M.
Franco & John were exceptional with the help and patience with setting us up with our rental of a 10 X 10 unit. Both very personable. HOWEVER, the UHAUL APP> was not working when I tried self drop off for my rental truck. I took all the photos as required but. it would not connect. I tracked down employee Dell, who handled the return of the truck onsite.THOMAS D.
Drop off was a breezeAnn-Marie B.
El cliente no dejó un comentario.CAROL W.
Vehicle has heavy smoke odor and a tire system monitor warning was displayed. Gas tank was not topped off causing a discretion at check inKENNETH C.
Have the equipment clean upNOEMI H.
Difficult to get to, very steep location poor entry exit! Great people, good use of old factory building. Won't go there againWILLIAM T.
El cliente no dejó un comentario.EDUARD S.
John was very helpful and kind. He made sure that we had everything that we needed and explained everything in the contract .FRANK M.
Angela and Jennifer are helpful ,kind,very sweet, and understanding, I can't thank them enough for their compassion and easy to talk to...thank you from Allison Messersmith and Howard SellersHOWARD S.
El cliente no dejó un comentario.Rebekah E. | Overall Experience
Love this location. Closer then Shrewsbury st. Staff were very polite and courteousSHERRIE U.
National reservation was not available at designated location. Took long to resolve. Had to pay movers an additional $750. Problem with your moving company also. Never made it to assist with my move after broken commitments. Really awful experience.AARON J. | First Impressions
El cliente no dejó un comentario.ALISSA O.
El cliente no dejó un comentario.EDWARD Y.
Angela is. Very nice and sweet it was pleasure to have her help us thank youHOWARD S. | First Impressions
Staff are great to work with.HAROLD B.
El cliente no dejó un comentario.NOEL N.
Extremely awful customer service.SARAH L.
El cliente no dejó un comentario.RAYMOND P. | First Impressions
El cliente no dejó un comentario.Scott F.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.MARIELI M.
I knew I was renting a "truck", not a family vehicle but windows were totally dirty, several error codes were lite at various times, most notably "oil change required" and low tire pressure error. Staff informed at return. Staff at desk was great at check out. Return was simple and timelyCHARLES G.
El cliente no dejó un comentario.REINA B.
People there are great I don't know how to make them betterJOHN M.
Nothing every one was very courteous and knowledgeableJANICE H.
Very helpful and pleasant staffJennifer R. | Overall Experience
I returned the trailer at 8 pm after hours same day I rented it. They called me mid afternoon the next day and I told them I returned it then they changed me for 2 days not 1.Gordon G.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.DAISY A.
El cliente no dejó un comentario.WILLIAM D.
El cliente no dejó un comentario.EVANS Q.
Awesome please best experienceangel S. | First Impressions
La persona que me atendio fue muy abierta para darme detalle sobre El storege y quede fatifecha con El Lugar ella es UN exelente ejemplo para otro stores como empleada muy amable le doy un 100 El nombre de la empleada Angela Diaz gracias por su attentionDAISY A. | First Impressions
I pointed to the 19.99 van and asked to rent it for 2 days. When I got my bill, I expected it to be around $50. But it was over $200. If I knew it would be that amount I would have hired movers to do all the work for me.KELLEY M.
El cliente no dejó un comentario.Noah Michael L. | Overall Experience
pick up time at 9AM and didn't receive the truck until 11. The truck had a dead battery, there was a line around the corner that I waited 45 minutes in and the gas line was said to be at 3/4 but so I got charged for more gas then I used. totally unacceptable. I also had movers that were helping me at 9:30 but i didn't get there til 11:30 so i was charged for 2 hours of them sitting and waiting for me to get there. Will never use this again.MARK H.
I will recommend to anyone.ANTOINE R. | First Impressions
Scheduling, changes by Uhaul, and last minute unavailability was completely against a good customer service. I was told the location I had confirmed was not available after I had confirmed. If the location is not available, Uhaul should not allow customers to even book in the first place. In addition, I was told that my equipment had been downgraded from a 15' to 10' truck with a broken mirror the last minute, with a one-way route. The agent had changed all of this online without my consent. This is really unacceptable considering how stressful moving is on its own.PARNIAN S.
Excellent service and accommodating staff. The location was suprisingly easy to get in and out of with a truck and trailer. Overall very pleased with my experience.Cameron M.
El cliente no dejó un comentario.lauren o. | Overall Experience
El cliente no dejó un comentario.Nelly B. | Overall Experience
It was extremely hard to reach any without more than a 30 min wait time. It was beyond frustrating.RICHARD M.
El cliente no dejó un comentario.Ruth W.
El cliente no dejó un comentario.Dynta J. | First Impressions
El cliente no dejó un comentario.James A.
Truck was older with 150,000 miles. Time to replaceTheodore G.
Your customer service Rep. Jennifer Rivera was excellent. This has to be a very stressful time of year with students moving back to school. Jennifer was extremely polite, professional and helpful. I highly recommend Jennifer.James M.
Staff was great and easy to work withJohn B.
I was very impressed with the facility and staff. O recommend this place to a friend and she literally switched from her previous storage facility to this oneAnamarie O. | First Impressions
El cliente no dejó un comentario.JOSHUA K.
El cliente no dejó un comentario.James R.
I'm 65, and I have used storage facilities several times over the years, as my job frequently had me relocating throughout the country. BY FAR, this U-HAUL Facility has been THE BEST I've ever used. I was continuously impressed by how clean the facility had been kept, and the convenience of having an elevator (which was ALWAYS working properly whenever I need it) and a very well-lighted facility provided great value for my money spent. The CLIMATE CONTROL throughout THE YEAR was superb. I HIGHLY RECOMMEND this facility.romolo c. | Overall Experience
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.SANDRA T.
U haul tried to bill me 900 for their equipment having to be towed due to it not starting... no way. I will sue uhaul. Home Depo is $20 a day. I will never use uhaul again bd and I will speak their so called chargesANGELIQUE B.
El cliente no dejó un comentario.martin V.
Customer service needs serious improvements and training. UHaul canceled our truck 2 days before our big move and left us high and dry despite being booked a month earlier. When notifying us of this, there was no sympathy or apology. Offered no solution or assistance, just a rude call from Joshua H. saying they weren't giving us a truck anymore and there were no UHaul trucks available anywhere in MA. We asked for a call from his manager and it never happened of course. We spent the entire last day of our family vacation calling all moving companies in Massachusetts while listening to our children cry and their disappointment of not being able to enjoy the rest of our vacation which costs me thousands. On our travel back home, we tried calling uhaul again after never hearing back from the manager and we got a different individual. FINALLY a gentleman who actually spoke with kindness and informed us there was a truck available at your location on Hammond Street in Worcester. So the entire time they could have found us another truck and saved us an entire day of stress and tears. We had nowhere to put our belongings and almost lost everything we own and we didn't even get an apology when it was an issue from their end. THEN we got our truck, moving pads were missing from the truck and dolly was detached making it appear we would need to be charged for it. Finally late to move out and an entire weekend of stress, we returned our truck to rude lady who yet again confirmed we will never use uhaul again. What an absolute nightmare. What do you need to improve you ask? EVERYTHING, but especially your customer service. Being kind goes a long way, never again we will consider uhaul.Terrence R.
The person that was there she helped us with everything and apologized for al the inconvenience that we haveJessmarie B.
El cliente no dejó un comentario.Gregory O. | Online Move In
Can't reach staff on phone.ANANT N. | Overall Experience
El cliente no dejó un comentario.JAMES W.
Service was excellent, bathroom was very clean!DAVID A.
Buen tratoHerminio C. | First Impressions
My move in experience was great , trucks smells clean 🙌💯💯💜amazing !Yashira S. | First Impressions
Very friendly and supportive front office staffPhilip G. | First Impressions
El cliente no dejó un comentario.maria a. | First Impressions
Not easy to remove ziptie on storage unit deadbolt with bare hands. Please have a cutter available in building or let clients know to redirect this and bring their own cutterAbhinav G. | Online Move In
The facility is extremely clean and the staff is super friendly.ARLI V. | First Impressions
Excellent jobBarbara W. | First Impressions
In cell place is not very cleaned, but satisfiable.Zongyao l. | Online Move In
El cliente no dejó un comentario.MARGARET H. | First Impressions
Staff was well respectful step by step gave me directions to my storage and information on how to get into the facilityCarlos B. | First Impressions
Jenniffer Rivera was extremely helpful, professional, and cheerful. She dealt with computer problems while still allowing us to get our rental van and our storage space as quickly as possible. Thanks very much.Michael S. | First Impressions
Good personal and kinds.edwin r. | First Impressions
Very well job and polyCarol F. | First Impressions
Best experience!kathleen g. | First Impressions
Very please with service and professionalismSandra S. | First Impressions
The best of lo mejorgualberto c. | First Impressions
El cliente no dejó un comentario.lauren o. | First Impressions
Excellent company .. excellent Management and staff ! Congratulations for this spacious and beautiful site Best on your business María T Siemaszko Beautiful Souls Inc.. stepping up 4 men program .Maria S. | First Impressions
El cliente no dejó un comentario.Saehyun P. | First Impressions
The place is kept well and clean that’s one of the things I like and the and the staff was very helpful I will recommend it to my family and friends keep up the good jobWANDA S. | First Impressions
El cliente no dejó un comentario.Ruben T. | First Impressions
The staff was knowledgeable, friendly and VERY professional. The facility was clean and extremely convenient for customer access and use. As a senior citizen, the whole process was easy and stress free. I am new to Worcester (3 weeks now) and this purchase has been one of the most rewarding and delightful experiences I have encountered thus far. In these rough and tragic times, kudos to your staff and management for maintaining continuity, professionalism and hospitality.romolo c. | First Impressions
She was very professionalLUIS G. | First Impressions
El cliente no dejó un comentario.Rosa V. | First Impressions
I loved Jeniffer Reviera's service. A wonderful service. She's a thousand. Thank you very much Jenni you are the best.Susan D. | First Impressions
The staff here is great and goes above and beyond. When I arrived to the facility to check-in for my storage unit, the gentle man outside greeted me and offered to help with my rental as I also had a truck to return. I originally booked a 10x10 unit but changed my mind last minute to a 5x10, and they were very accommodating. There was a computer issue that caused me some delays but the manager exceeded my expectations and stayed after hours to resolve the issue and made sure I was able to get into my unit. Moving can be stressful and exhausting. Jennifer Rivera was understanding of that and made my experience better by being friendly, professional, and accommodating. I look forward to my next visit.Patrick G. | First Impressions
El cliente no dejó un comentario.Jorge c. | First Impressions
Servicios adicionales en esta ubicación
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