Comentarios de los clientes para U-Haul Moving & Storage at University of Missouri

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at University of Missouri

Clasificación general:

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Sherry S.
Clasificación:

Get the return process done alit quicker. I tented and returned in 30mintues. The checking in and tefund 2 hrs later and reciept still hasnt happen. The young man whi helped me AWESOME !

DOUGLAS C.
Clasificación:

Our reservation was pick up at 11 and we arrived close to 12 to be told that the truck gas tank was on empty. When I told the front desk person we were in a bit of a rush due to being late, he snapped " well I can give you an empty gas tank." Person who checked us in was rude and not one been customer service oriented. Would not recommend.

Danna W.
Clasificación:

Great experience - super easy!

Gena P.
Clasificación:

El cliente no dejó un comentario.

william P.
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El cliente no dejó un comentario.

ALISA F.
Clasificación:

The staff was very helpful, and reserving online was quick and easy.

PATRICK S.
Clasificación:

Staff was helpful, knowledgeable and provided excellent customer service !

DAVID J.
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El cliente no dejó un comentario.

MATTHEW L.
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El cliente no dejó un comentario.

Christopher D.
Clasificación:

Your team did a great job getting me what I needed in a fast and efficient manner.

William M.
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El cliente no dejó un comentario.

Alvin S.
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El cliente no dejó un comentario.

Mary L.
Clasificación:

El cliente no dejó un comentario.

MARTHA J.
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El cliente no dejó un comentario.

Nancy W.
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El cliente no dejó un comentario.

Reed M.
Clasificación:

El cliente no dejó un comentario.

Earl M.
Clasificación:

I tried to pay with CASH and was told there would be a $75.00 deposit for a CASH payment! This is the MOST IGNORANT policy I have ever encountered!!! I recommend people take their business elsewhere!

Gerald F.
Clasificación:

Everyone I had contact was professional, helpful and courteous. A pleasure to do business there.

VERA G.
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This facility is professional, fast - Helpful - and is well stocked with equipment. Vmg

Reggie M.
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El cliente no dejó un comentario.

Kenrick T.
Clasificación:

When I returned rental, no one came outside to check vehicle or take keys. I stood outside the business for approximately 10 minutes before going inside to see two employees sitting at counter playing on their cell phones. I returned keys, and was told "You're Good". Definitely not good customer service.

DIANA F.
Clasificación:

So easy to drop off here Good location.

gregory M.
Clasificación:

El cliente no dejó un comentario.

Donna H.
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Original drop off location didn't have the truck and sent me here. I would definitely recommend not having a drop off at 9:00 and pick up at 9:00 , just doesn't work out.

DARRELL M.
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El cliente no dejó un comentario.

David D.
Clasificación:

El cliente no dejó un comentario.

ARLETTE S.
Clasificación:

El cliente no dejó un comentario.

Jesus R.
Clasificación:

El cliente no dejó un comentario.

Eric G.
Clasificación:

The truck was extremely dirty in the cab. Beverages had been spilled inside and were not cleaned up. Smelled horribly bad like cigarettes. There were half empty water bottles in the back of the truck. Was the worst condition I have ever recieved a vehicle from Uhaul.

Laurie W.
Clasificación:

El cliente no dejó un comentario.

DANIEL C.
Clasificación:

The person that helped me at this location was named George, both when I was taking equipment out and returning it. He was exceptionally helpful, easy to communicate with, and demonstrated a genuine care for how my experience was and how the equipment performed. I normally wouldn't fill this out, except that I really think he deserves credit for his approach to helping customers.

Clay W.
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El cliente no dejó un comentario.

Samuel B.
Clasificación:

El cliente no dejó un comentario.

JACOB A.
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El cliente no dejó un comentario.

David K.
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El cliente no dejó un comentario.

Michael N.
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Computer system was down. Employees had to use their own phones to do their jobs. Come on U-Haul! Step up to support your employees.

jordon M.
Clasificación:

El cliente no dejó un comentario.

DONALD M.
Clasificación:

All good. Guys there are great.

DEBRA B.
Clasificación:

Trey was extremely helpful. Our son died and we needed a rental truck to move his belongings on short notice. He works to accommodate our need. We are so grateful . Thank you Location: Columbia, Mo

KHALID M.
Clasificación:

Good job guys

DAVID M.
Clasificación:

El cliente no dejó un comentario.

RUSSELL P.
Clasificación:

Customer service here was great, everyone was polite and professional. Definitely recommend this location for all your moving needs! Thanks!

Dennis M.
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El cliente no dejó un comentario.

Latoya B.
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El cliente no dejó un comentario.

Michael M.
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El cliente no dejó un comentario.

Greg H.
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El cliente no dejó un comentario.

CHAD M.
Clasificación:

When reserved in advance it puts a different location for pickup until the last week - this made me have to keep looking at it to verify

Ryan J.
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El cliente no dejó un comentario.

Joel O.
Clasificación:

Tina and the gentleman working with her were polite, professional, and helpful. The truck ran very well. I missed the cruise control, but otherwise it was a pleasant driving experience.

Kristopher C.
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El cliente no dejó un comentario.

Kaitlan W.
Clasificación:

Super quick and easy pick up and drop off. You could tell the truck had been recently cleaned thoroughly!

Kimberly D.
Clasificación:

This is a great location but I wish their parking lot was bigger.

Robert D.
Clasificación:

The car tote that was reserved for us was not on site so we received another which took more time checking in. I paid at the time of service and then upon returning the equipment after hours the system wanted to charge us twice the amount that was required. It did not show that we had already paid. Something needs to be done about inventory control and the after hours system.

RONALD H.
Clasificación:

Reservation system was sub par. Computer system not working at pick up (and other times). Dollie not secured in truck so was going to get charged for it anyway.

MARK V.
Clasificación:

Excellent service from employees when we discovered that my car's electrical connection to trailer was damaged. They repaired it promptly and treated the problem in a highly professional manner.

ROBERT O.
Clasificación:

This U-Haul facility was extremely well organized. The employee who assisted is was extremely nice, very professional, and took care of us quickly. Highly recommend this facility.

DON S.
Clasificación:

El cliente no dejó un comentario.

DAVID N.
Clasificación:

all services was good

William J.
Clasificación:

Provide free help to seniors and disabled veterans!!

Khalid M.
Clasificación:

El cliente no dejó un comentario.

Karl H.
Clasificación:

Trailer was clean and maintained. But, there where several sharp points from the galvanization process. Most notably on the handle for lifting the trailer tongue. I received a shallow cut from one of these. Uhual would be wise to file these points smooth, to prevent injury to both employers and customers. Also, employees where exceptionally terse, seemed overworked, I am familiar with these signs. Typical they are very conginial and helpful. As a side note, is it common for u-haul employees to drop their cigarette butts in the ground, and leave them there? Things here have declined in the past few months. I presume this is just fatigue from the covid-19 related events.

Kenneth S.
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El cliente no dejó un comentario.

RYAN G.
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El cliente no dejó un comentario.

LISA M.
Clasificación:

Not overcharge would be a good start! I was given a truck with just over 1/2 tank of gas and I put gas in truck to put it up to that point when I was done. I drove a total of 35 miles and was charged $14 for gas! Outrageous!

Everett K.
Clasificación:

El cliente no dejó un comentario.

amanda K.
Clasificación:

It was a huge headache

David M.
Clasificación:

El cliente no dejó un comentario.

MARY JENNIFER H.
Clasificación:

This is my second time in four years having to do a cross country move. This is the SECOND time that everything has gone wrong. The manager of the business loop location was very nice but that is it. Everyone one else had attitudes. I find that calling the location or even the corporate office leads to no resolution to any issues. A BBB review will be posted about this, if the company doesn't care it should at least be posted publicly. On this it even has me dropping off to the wrong location.

RODNEY W.
Clasificación:

na

Diane B.
Clasificación:

El cliente no dejó un comentario.

JOSEPH F.
Clasificación:

El cliente no dejó un comentario.

JAMES F.
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El cliente no dejó un comentario.

Matthew D.
Clasificación:

El cliente no dejó un comentario.

Robert D.
Clasificación:

The pads we rented got dust on our furniture. Pads need to be cleaned.

Robert D.
Clasificación:

Have clean moving pads!! The pads we rented got dust all over our furniture.

Kyle R.
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El cliente no dejó un comentario.

Kyle P.
Clasificación:

El cliente no dejó un comentario.

Sarah S.
Clasificación:

El cliente no dejó un comentario.

Keith R.
Clasificación:

When I called the 1-800 # as requested on contract receipt the day of drop off the operator said no locations were open on Sunday. When I arrived at the drop off location they were open.

Timothy G.
Clasificación:

Absolutely TERRIBLE service. I dropped off my uhaul truck and tow dolly within the 5 days of use and DID NOT go over my allotted miles. I had the receipt of delivery at the CORRECT drop off location. Then a month later they billed me for almost $700 because the tow dolly was not returned and it was taken and dropped off at another location, which was 600 miles from the place I dropped off the uhaul and tow dolly to begin with. I am NEVER using Uhaul again. I've tried contacting the uhaul location where it was dropped off and all they said was “we will look into it”.

JASON V.
Clasificación:

El cliente no dejó un comentario.

KYLE F.
Clasificación:

The in side of the truck smelled like cat urine We had to leave the windows open to be in the cab. The staff was excellent

Stefanie W.
Clasificación:

great all around

STACY D.
Clasificación:

El cliente no dejó un comentario.

JOHN F.
Clasificación:

Always so easy at Uhaul. It's why I always come back.

John B.
Clasificación:

Drop off was quick and easy.

Richard B.
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El cliente no dejó un comentario.

Khalid M.
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El cliente no dejó un comentario.

KEITH J.
Clasificación:

El cliente no dejó un comentario.

DIANNA J.
Clasificación:

El cliente no dejó un comentario.

Dean C.
Clasificación:

El cliente no dejó un comentario.

Makiah B.
Clasificación:

El cliente no dejó un comentario.

Terry C.
Clasificación:

There was a lock that had to be removed with a bolt cutter, so obviously it was not inspected upon return by the last customer.

leo V.
Clasificación:

Computers were down they were doing all the business on their cell phone was not able to give me a receipt for my transaction therefore I was not able to get reimbursed from my company for the transaction they took my email address to send me a receipt all I got was this survey serviced was poor

Zachary R.
Clasificación:

El cliente no dejó un comentario.

Caleb U.
Clasificación:

El cliente no dejó un comentario.

charles B.
Clasificación:

Employee talk too fast, had asked over and over what they were saying. Seem like they was in a hurry to get me out of there. Trailer had electrical wire in it, and round plastic pieces from previous user.

Dena L.
Clasificación:

There was a spider in the vehicle. But it was clean other than that.

Autumn H.
Clasificación:

Truck cab was obviously not cleaned: dust on dash and someone else's sunglasses in the console. When checking in, I was told my Temporary Driver License paper couldn't be accepted as legal ID because "they could be forged". Another rep told the person checking me in to the ust enter the info from the form, but the rep instead demanded the names and m.j numbers of two other people "in case you dont bring the truck back". I offered to bring another driver with a license card in to drive if my I'd was a problem, and then the rep began grilling me about potential other drivers. Terrible service at pickup, excellent service at drop off, however. That Rep was prompt, courteous, and generally worked to make sure the drop off went as smooth as possible.

Amber H.
Clasificación:

It was easy. Trey was there early and was very kind and explained everything. Cargo van was perfect. Great gas mileage. Drop off so easy and smooth. All the staff were polite, kind, and helpful. It was an excellent experience! Thank you.

Taylor R. | Overall Experience |
Clasificación:

Everything went great

STEVE L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

brent m. | First Impressions |
Clasificación:

Perfect experience!

GERALD M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brian V. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Eric R. | Overall Experience |
Clasificación:

For whatever reasons, we were unable to access our unit for 2 days because the storage facility and the parking lot at the u-haul center was overflowing with u-haul trucks. We were able to get in if there were staff there to move trucks out of our way, but the route to the storage area entrance was blocked off by trucks for 3 or 4 days in a row, severely limiting our ability to move our items out of storage after work.

Brian V. | First Impressions |
Clasificación:

My experience was the best it could of been. Highly recommend their services.

GERALD M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Nayla C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

LATISHA S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Jason S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Melba L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

STEFANIE W. | Overall Experience |
Clasificación:

The only negative I can say is that the unit’s lighting timer is too short. It’s well lit for about 5 minutes and then it goes off. The unit is very secure and very clean. The staff went above and beyond to make our move easier. Tammy, Abdul and Cam are the best! This is a great location and I highly recommend.

Ted R. | Overall Experience |
Clasificación:

The staff was outstanding everytime we went in the facility. Always helpful.

Ted R. | First Impressions |
Clasificación:

The staff was very helpful and courteous despite being very busy.

tonja d. | Overall Experience |
Clasificación:

Staff went over and above helping me resolve any issues, and were unfailingly friendly. Five-star service! I’ve done business with this location several times and I’ll keep going back!

senit Z. | Overall Experience |
Clasificación:

untrained stuff

Joseph Q. | First Impressions |
Clasificación:

Don't remember the clerk's name. My wife even commented on how friendly and helpful she was with our truck reservation and storage rental locker.

sherri r. | Overall Experience |
Clasificación:

My parents drove an hour to pick up the items in the storage for me and was greeted with a long wait time and very rude staff. I reported her.

Angela W. | First Impressions |
Clasificación:

Fast, smooth transactions. Very friendly and accommodating on short notice. Great experience! Will use them again for moving needs!

larry d. | First Impressions |
Clasificación:

Tammy was extremely helpful and did a great job.

douglas s. | Overall Experience |
Clasificación:

Two people total working very slowly! Took 2.5 hours to rent truck and car trailer. Lot is extremely congested had to have staff move several vehicles to get to my storage unit, then my code didn’t w

sherri r. | First Impressions |
Clasificación:

They found a storage unit for us in record time.

CYNTHIA R. | Overall Experience |
Clasificación:

The price is just more expensive. For example, my 10 by 10 ended up being 120, at another place I could get 10 by 20 for 125. The service at this place was always good though. Thank you!

MELISSA G. | Overall Experience |
Clasificación:

The complaint I have is due to my personal storage unit. There was damage to my things due a leak in the past in the roof. It was fixed but not the ceiling inside. Water and rodent damage.

Sara D. | Overall Experience |
Clasificación:

They helped me when I was on my last leg! Will return when I need a uhaul again!

john s. | Overall Experience |
Clasificación:

Seamless start to finish with built-in flexibility. Great customer service.

lataja r. | First Impressions |
Clasificación:

Great customer service

SARA H. | Overall Experience |
Clasificación:

Always friendly and helpful!

gwendolyn t. | Reservation |
Clasificación:

Very pleasant

william p. | First Impressions |
Clasificación:

Great staff. would recommend any day

THEODORE K. | Overall Experience |
Clasificación:

Very professional no problems at all.

Dawn R. | Overall Experience |
Clasificación:

The people at this facility were helpful and friendly, from the moment I rented a storage unit, to months later when I rented a moving truck. I cannot recommend them more.

Farrah L. | Overall Experience |
Clasificación:

I submitted disputes and never heard back. Once when I checked on the status of my dispute, I was told that there was a record of contact and resolution--that was a lie. This place should be shut down

Martin M. | Overall Experience |
Clasificación:

ONLY major malfunction we asked for due date to b on the 1st so we could afford to come get our things & ended up paying months of storage... rather than 1 mo bc $ went to storage rather than a truck

EVA A. | Overall Experience |
Clasificación:

Every encounter with U-Haul staff was pleasant and efficient. I always felt completely safe every time I visited the storage unit. Thanks for having an excellent facility in Columbia, Missouri.

Jacob B. | Overall Experience |
Clasificación:

While we did not visit the facility, our “pod” arrived safe and sound exactly as promised! Delivery/dispatch kept in touch the entire time. Melissa and the1-800 teams were amazing! Beyond satisfied!

Jeffrey P. | Overall Experience |
Clasificación:

Great service,

Troy R. | Overall Experience |
Clasificación:

Need to get their act together. Had nothing but problems from start to finish. P.S. get EVERYTHING documented in writing!

STEVEN W. | Overall Experience |
Clasificación:

I must commend the staff on how clean the restroom was it had a home feeling with pictures and a fresh smell.

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