Customer Reviews for U-Haul Moving & Storage at Union Ave

5,291 comentarios

370 Union Ave   Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)

(901) 521-0851

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(901) 521-0851

370 Union Ave
Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Terry B. 
Clasificación:
5.0

Everything was great. Staff had wonderful attitudes and were both very helpful.

Lea C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
1.0

They didn't have any of the materials I had rented. They are rude and unhelpful. Terrible experience

Jarret M. 
Clasificación:
5.0

Very experienced,courteous n helpful, Prices were Awesome 🤩

Patricia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B. 
Clasificación:
5.0

Everyone was friendly and super helpful!! Thank you so much!!

Samuel J. 
Clasificación:
5.0

Front driver's side tire was bald and had no dash lights

William F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah M. 
Clasificación:
5.0

Thank for the patience and helpful work in helping me with my moving

Rosemary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael C. 
Clasificación:
5.0

The staff were helpful and prompt.

Thomas H. 
Clasificación:
5.0

The great help I got from Mike was awesome and very professional.

Tristan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Greta W. 
Clasificación:
1.0

Faulty equipment, wasn't able to complete delivery manager is unprofessional, several family members behind desk during drop off

QUENTINE D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chimere M. 
Clasificación:
5.0

Staff was super nice and helpful. I've rented twice from this location. Always good team working there & friendly too

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karl F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
1.0

Ms. Gloria needs to be fired. She was very rude and belligerent. She overcharged my card and did not give clear directions about the "return my truck " policy. I was charged an extra day all because of her negligence. Another employee told me that this isn't uncommon for her. This occurred at the Union location here in Memphis, TN.

Kwatriese W. 
Clasificación:
5.0

El cliente no dejó un comentario.

roger H. 
Clasificación:
3.0

Everything was fine. I just hate the fact I was charged extra for being late.

Sherry W. 
Clasificación:
4.0

The staff was courteous and professional. Sign in process was without complication for a reserved 15 foot truck. The equipment (e.g. the 15 ft. truck) needs to be better maintained and updated. The interior had not been cleaned and the truck was very loud where we could not carry on a conversation while driving from one city to another. One cause of the excessive noise may be that the seal around the driver side door was partially unattached and floppy.

RALPH T. 
Clasificación:
4.0

My only feedback is about the availability of my vehicle. I booked it days before for a new year's gig and when I arrived at the time to pick it up, I was told it wouldn't be available for another six hours. The employee working was amazing and was able to sort it out, but it could have totally messed up my ability to complete my gig that evening.

SARAH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom D. 
Clasificación:
2.0

The female that worked there yesterday January 6 2023 5pm was saying that I had a bad debit Visa card very rude the way how she talk was not ok uhaul on union

Nicole T. 
Clasificación:
5.0

Clean the wind shield on the inside, otherwise it was top notch. Great customer service and easy process!

Stacey C. 
Clasificación:
3.0

I was told when I arrived before making reservations around 1115am that there were not any trucks available to be rented out. The lady looked in the computer or so it looked like that all the trucks where already reserved I left the store and decided to call the customer service number at about 1119am to ask if they had and trucks available at any other location and I was told that they had some available at the location that I was turned away from I set up my reservation over the phone and I went back. And that's when I gave the lady my reservation number and I asked her why did she tell me that they didn't have any trucked available and they did she stated that the one they gave me they normally don't rent it out and I responded with I know the next time to just make reservations and that when she also started that we can also kick the reservation out to me it felt as if she just didn't want to do her job as for as renting me out a truck but she made time to place her food order with another employee I feel like that was rude over all the truck was in good condition but her customer service was trash

Markita S. 
Clasificación:
5.0

Highly satisfied guy who helped me was just magnificent and very knowledgeable about his job

Antonio R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlin H. 
Clasificación:
5.0

Everyone was extremely helpful

Tunya C. 
Clasificación:
1.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer R. 
Clasificación:
5.0

Exceptional service and awesome people.

RAJAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karin M. 
Clasificación:
4.0

El cliente no dejó un comentario.

juan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dravis W. 
Clasificación:
3.0

I've rented from Uhaul several times in the past. But this time, I've been charged an entirely different fee after I already paid. I have been charged not only the amount I owed, which I paid, but then along came a charge well over $100. I won't be using this service anymore.

darrell L. 
Clasificación:
2.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Quiana M. 
Clasificación:
2.0

Competence and expeditious customer service does not seem to exist at this location. The only thing these people seem to be good at are attitudes.

Bernie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

dewayne D. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRACY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire H. 
Clasificación:
3.0

Don't give the customer the wrong truck and then blame it on them.

Chandley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anna W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brent O. 
Clasificación:
4.0

Better training of new employees.

Richard G. 
Clasificación:
1.0

Better customer service

Tiana P. 
Clasificación:
1.0

I would recommend you find some staff that know how to treat customers and not make threats or attempt to intimidate them.

JAMES B. 
Clasificación:
3.0

The manager at the Union location did not have a great attitude, because she made me go modify my reservation by calling 1-800 number. The only thing that I said to her was her attitude didn't meet great customer service.

ricky B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
3.0

Truck had a hole in the exhaust, transmission was slipping, and the interior lights didn't work.

William F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roxanne A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence W. 
Clasificación:
5.0

Great Customer Service!

CONESE M. 
Clasificación:
1.0

I was charged for miles and gas with before and after pictures

Mercedes M. 
Clasificación:
1.0

I return equipment due to it was not functioning properly just to realize when I left the location that I was charged TWICE after being told I was going to receive a refund!! I am highly upset!!

Tusha Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
1.0

Horrible experience! The mile out was off good thing I took a picture of the baseline mileage on the dashboard, waited till next day to fix it, but to my terror the manager told me that the truck that I turned in that same day was missing and she threatened me that she will file a police report! But guess what?! She failed to ask her staff where the key is and the truck was actually re-rented and never lost because I already brought it back and was received by her staff!!!!! Horrible experience!!!

Jameson H. 
Clasificación:
5.0

Both the Ladies that assisted us were excellent

Reginald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

i needed more assistance with loading the car hauler.

paul R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belen M. 
Clasificación:
4.0

The corporate booking is always the problem, not the location.

Todd W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tirza W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

Thanks for your help!!

Stephen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
5.0

Everything was great

ANGELA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

Excelente

Glenda J. 
Clasificación:
2.0

Computers out no rental document provided. 2 storage units were broken into overnight so staff were upset, resulting in terrible customer treatment. This location is terribly run for as long as I can remember. I will avoid using it!

Gregory H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacie H. 
Clasificación:
5.0

Na

Chiquita B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Bryson D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T. 
Clasificación:
5.0

STAY BLESS

James W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
1.0

we had to go to 3 uhaul places to get a truck when we called a head of time. it was on a quarter tank of gas and we returned it with the same amt and was charged $84 more … way to high $700 from Memphis to Mccalla ….

jeff M. 
Clasificación:
5.0

The particular truck reserved was not available on site. I had to get a different truck at an increased rental rate 20.00 per day. The manager on duty was very pleasant however unable to adjust price.

Rebecca T. 
Clasificación:
4.0

The young lady Chara who works at the Union Avenue facility took an automatic deduction from my bank account which was not authorized by me. I reported this incident to your corporate headquarters, complaints department. I hope something was done about this because by doing this to me, tells me she can go in anyone's account and continue this type of theft. My name is Ms Mitchell (901) 425-6564.

Musette M.  |  Overall Experience 
Clasificación:
3.0

Uhaul equipment drop off location in Memphis Tennessee has helpful in disconnecting the equipment and made the equipment rental simple. However, the location was not very helpful with assisting me with my future equipment rental reservation.

George H. 
Clasificación:
5.0

You're very professional and courteous do a lot about the business took their time and explained everything in detail at the truck ready when said couldn't ask for a better staff A1 I really appreciate it though for being so thorough I didn't have to wait a long time when I picked up the truck nor when I returned it they were very quick prompt couldn't have chosen a better place this is where I will always use for the rest of my life when I need a truck thank you all so much.

Enrico H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Danielle S. 
Clasificación:
5.0

The clerk Martinique was friendly and professional, the manager was very insulting

Malita W. 
Clasificación:
1.0

El cliente no dejó un comentario.

IDA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris W. 
Clasificación:
2.0

Clerk tried to give me a 26' truck when I had reserved a 15' a week before. I expressed my concern on being able to drive one that large. He said there was nothing he could do , that's all he had. When I asked if he could check another location for the truck I reserved, he said no nothing he could do. He showed no concern over the mistake and flatly asked if I could back the truck out of the lot. Uhmm, no I don't think so, I told him I can't drive one that big and I don't need one that big and he just goes back inside. A while later while I'm discussing what to do with my husband and honestly freaking out, he came back out and said he gave me the wrong keys and like I told him the 26' was the wrong truck and directed me to the correct 15' truck I reserved.

Kelly W. 
Clasificación:
5.0

I truly appreciate Crystal Smith and her staff . There very friendly and kind and caring to their customers . Great team. God bless each and every one of them.

SARAH S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David R. 
Clasificación:
3.0

El cliente no dejó un comentario.

David R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richard S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A.  |  First Impressions 
Clasificación:
5.0

The only thing that was inconvenient for me was the hours that I could access my unit. I just wished it was 24 hours. This didn't affect my decision to stop using storage, I finally found a place to call home. I absolutely loved the staff at this location. The manager should get a raise, she's just the best. Once, I forgot to lock my unit and left the door open. She put a lock on it for me until I came back again. I felt like she was always willing to work with me if I was late, maybe it was the policy but she made me feel like she was looking out for me. I will miss chatting with her. Thanks for letting me use the storage. Also, I frequently rent your trucks and I'll say It's always hassle free and effortless, except the hauling furniture part. Thanks Again!

eMILY A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher R.  |  Overall Experience 
Clasificación:
1.0

They changed me for 2 storage when I want to other u haul and they told me that they will give me one price once but a storage if I need more room. They give me 2 small storage when I had a 3 bedroom house and living room and den it wasn't a offer move and I move out on the march 1 and they still charge me to move out I will never came back to U-Haul to order me a storage never again if you only have something small you should give a person one price on a storage I'm only going to order a truck from our

Tiffany M.  |  Overall Experience 
Clasificación:
5.0

Mrs. Crystal is the best.

Timara F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

naomi n.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NIGA S.  |  First Impressions 
Clasificación:
2.0

Wen i made it to my drop off location the managers insisted I could not the discount offered to me. After 30 minutes I received the discount. Next, I was told at my drop off location I had until 7 pm to finish unloading to turn in my rental equipment. i was done near 6 and the office was still open. As I was standing behind a customer I pulled out of line and told I was not to expect a refund in cash although I paid in cash.i was asked for a receipt but had not checked the Renta equipment in yet. I received the run around. After I stated how I really wanted my money I left the office when I tried to come back in I was treated in a hostile manner while being stopped at the door. The Uhaul company on Union Avenue. The GM Crystal called was very unresponsive.I was stereotyped.i was told I couldn't enter the store due to me being upset with the service.i asked to return the key to my truckand was told I couldn't receive a invoice a piece of paper that shows at least I did return the equipment. I couldn't get any respect unless I was the white man in front of me who's received sympathy for his car being stolen although I had just traveled over 300 miles with two little kids and little no help unloading or loading my home. This is false advertising by uhaul and complete discrimination by the assistant manager who the GM Mom when she called to get authorization to go forward with my first month of free storage. I will never recommend uhaul of Memphis on Union Avenue.they so wish washy and so clicked up you can't get your money back if a deposit was made at least I can't.

Laquinta P.  |  First Impressions 
Clasificación:
4.0

This is my first time dealing with U-Haul’s storage facility and, I’m hoping this rental experience wil be everlasting.

LEROY E.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

CINDY A.  |  Overall Experience 
Clasificación:
3.0

Should be able to rent after 3. The young man working at 4:30 on Thursday 9-2-21 was not helpful or polite. The ladies early morning on Friday 9-3-21 were helpful, polite & competent.

Chris R.  |  First Impressions 
Clasificación:
5.0

They were so very helpful friendly and very nice with their customers and I recommend that everyone on this shift get a raise

naomi n.  |  First Impressions 
Clasificación:
2.0

The most rude and unprofessional staff I have ever e8. I have never been to an establishment where employees were so out of line. It stinks that these people seem to not like their jobs, but don't take it out on the customer...honestly this location need a makeover with employees or to be completely shut down. I have don't business with Uhaul many times. This experience takes the cake and Iwill be considering other options in the future for my moving and storage needs.

Ashley C.  |  Overall Experience 
Clasificación:
2.0

For the price that it cost me to store my items in the storage it wasn't really well kept. I had over $500 in damaged items. There was nice that got into the unit and ate threw my brand new mattresses and urinated on them. They ate kids clothes toys electronics and even toiletries like powder and soaps. I didn't think that having everything packaged in plastics and boxed down would still cause so much damage. I had this unit from July 2019 to Jun 2021 and the price went up and the maintenance went down. This was an awful experience and u-haul must do better. I still have went through everything as of yet but I know there may be more damaged items bsce some boxes are covered in rat feces and urine. Thanks one of your valued customers

Keoka B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Monroe R.  |  First Impressions 
Clasificación:
5.0

Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.

Everleana J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P.  |  Online Move In 
Clasificación:
5.0

Great staff and storage location!

james g.  |  Overall Experience 
Clasificación:
3.0

I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?

KIM H.  |  Overall Experience 
Clasificación:
5.0

Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent job

ONeil J.  |  First Impressions 
Clasificación:
5.0

I've truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!

nefertiti o.  |  Overall Experience 
Clasificación:
5.0

The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!

KOZETTA T.  |  First Impressions 
Clasificación:
5.0

The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!

KOZETTA T.  |  First Impressions 
Clasificación:
5.0

Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I've had in a very long time from any company.

OLIVIA B.  |  Overall Experience 
Clasificación:
4.0

I could never get in my storage unit and it was way to expensive.

Shawona H.  |  Overall Experience 
Clasificación:
1.0

My card for my unit does not work

Jasmine M. | Reservación
Clasificación:
1.0

I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".

Michael D. | Reservación
Clasificación:
5.0

Excellent service and staff

JUANITA R.  |  Overall Experience 
Clasificación:
4.0

I would recommend you facility to anyone looking for storage or moving supplies.

lori w.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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