El cliente no dejó un comentario.
Hollye R.Customer Reviews for U-Haul Moving & Storage at Union Ave
370 Union Ave
Memphis,
TN
38103
(@ Union Ave and Danny Thomas Blvd)
(@ Union Ave and Danny Thomas Blvd)
Servicios en esta ubicación:
Contáctanos
370 Union AveMemphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
- Overall Rating:
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- Clasificación:
- 4.0
El cliente no dejó un comentario.
David G.- Clasificación:
- 2.0
For the price that it cost me to store my items in the storage it wasn't really well kept. I had over $500 in damaged items. There was nice that got into the unit and ate threw my brand new mattresses and urinated on them. They ate kids clothes toys electronics and even toiletries like powder and soaps. I didn't think that having everything packaged in plastics and boxed down would still cause so much damage. I had this unit from July 2019 to Jun 2021 and the price went up and the maintenance went down. This was an awful experience and u-haul must do better. I still have went through everything as of yet but I know there may be more damaged items bsce some boxes are covered in rat feces and urine. Thanks one of your valued customers
Keoka B. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
ALEXISMARIE C.- Clasificación:
- 3.0
El cliente no dejó un comentario.
Hayley L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Rick Z.- Clasificación:
- 5.0
El cliente no dejó un comentario.
CYNTHIA G.- Clasificación:
- 3.0
When I came to collect the vehicle dealing clark was talking on phone. In the entire process she was on phone and working for me. This is not acceptable for any company. I drove just 6 mile total and they charged me 2 gallon gas price. Their behavior was also not good.
Udai S.- Clasificación:
- 5.0
The people at the counter aren't professional. Don't speak when you walk in, don't ask how can they help. Sat there eating chips. Not a big deal but could definitely up the professionalism.
JEREME S.- Clasificación:
- 3.0
Had a nice talk with these guys. Loyal & trust-worthy
TYRONE B.- Clasificación:
- 5.0
Everything was very good
WHITNEY M.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Craig P.- Clasificación:
- 3.0
The truck I received was clearly in need of repairs/maintenance. The brakes were very weak and the rear cargo door was nearly impossible to close. For safety reasons, I would not rent this truck to anyone else until the issues are fixed. Thankfully I was not injured.
BENJAMIN S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Glenn D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
TIMOTHY S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
SHARATH K.- Clasificación:
- 5.0
I went into work early (7:00am) to get off early and scheduled the pick up on a Holiday weekend Friday 4pm. I got my uhaul immediately and everyone was professional and welcoming. It was a breeze. Very impressed with the whole thing and couldn't be any happier. I feel like the employees should be 100% be compensated for customer experience. Well done and keep it up. I looked at the reviews before coming here and it didn't disappoint.
RICHARD T.- Clasificación:
- 4.0
El cliente no dejó un comentario.
MARK W.- Clasificación:
- 3.0
El cliente no dejó un comentario.
ROBERT H.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Michael E.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Robbie K.- Clasificación:
- 4.0
I was disappointed to find out that turning the vehicle in one day early did not warrant a credit of any kind. Basically you have people over a barrel with no way around it. Even rental car agencies credit customers when a vehicle is returned early. Give that some thought please. I spent close to $1500 for the vehicle, insurance, accessories not to mention $265 in fuel. Is that enough for you U-Haul
J H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
GLEN H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
MICHAEL E.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ELLIOTT H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JUDITH R.- Clasificación:
- 4.0
El cliente no dejó un comentario.
CORTEZ H.- Clasificación:
- 5.0
The pull up and turn in was amazing.
TIFFANY B.- Clasificación:
- 4.0
Nothing,. It was great.
EDNA R.- Clasificación:
- 5.0
The visit was quick and efficient.
Terry B.- Clasificación:
- 5.0
This is the best U-haul location in Memphis that I've used. Very nice people.
mike L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
WILLIAM R.- Clasificación:
- 1.0
Horrendous customer service. Put me in a very sad mood the entire day. I felt completely mistreated as a customer. Vehicle originally reserved was unavailable. I was blamed for vehicle being unavailable. No apologies offered. I would like my $50 credit for inconvenience.
Marisa N.- Clasificación:
- 4.0
The phone version of picking up the van didn't work at all. We have to rent a van every few months and because of covid I opted for the phone version. Did everything right. Van was there. But the online operator wouldn't verify my rental after several tries. So I had to go into the store and wait in line. Then They had to remove my phone version to be able to check me out. The folks inside the store are great and fast, but this process was worthless. I've already started looking for options for two months from now. Plus the van was full of crud in the cab. Come on Uhaul. Lazy, inefficient, and shoddy work.
MICHAEL D.- Clasificación:
- 5.0
Everyone did an excellent job from checking out to returning the vehicle.
juanita R.- Clasificación:
- 3.0
Not sure who's end was at fault, your reservations department or the store, but I'm just glad I got a truck for a portion of the day. I was scheduled to pick up a truck at 2pm. When I get there, they say it's for 3:45pm. I never once got any update on a reschedule. They only had 1 dolly (I requested 2) and no mattress bags (I requested 1). Luckily the gentlemen helping me had a spare personal dolly and offered to throw it in at no cost. While I was there, multiple people had issues including someone who got so far as to put a reservation on my truck that I ordered days ago. Of course they had to cancel that person's order as mine preceded theirs. All of this to say, WHAT A NIGHTMARE!! After speaking with a representative over the phone, the best they could do to discount this ridiculous adventure was some voucher (never gave me a total) that I could use maybe today. How does that help me in the now? Your customer service needs improvement.
BLAIR D.- Clasificación:
- 5.0
I ordered 2 dolly's for my truck days prior from my pick up date but upon arrival I was told dolly's sold out on them. So I couldnt get the 2 dolly's that I reserved alongside the truck.
O DHALSIM S.- Clasificación:
- 1.0
Was given a truck that smelled nasty. I purchased my own air fresheners and still could not stand driving it. Did not even go buy and move everything I needed to because it was so bad. When I returned the truck I tried to explain the situation but was just talked over by TWO representatives (one who cleans the trucks and the lady working the counter)and told "they know the truck stinks. It smells like something died in it." When I tried asking why they would give the truck to a customer in that condition I was once again argued with and told "that's how it is." This led to a screaming match between me and your employee who cleans the trucks infront of a lobby of customers (not sure why he was even inside to begin with). I told them that is not how you run a business and I would call corporate to share my experience I was told "you call corporate". I did try to call you guys but could not hold longer than the hour I waited. You have the most unprofessional staff at your Memphis location on union avenue. The staff argues with customers and say they know problems exist and refuse to fix them. I will never be using your service again nor will I let my friends/family after what I experienced. It was a waste of $160. Would love to share more details about you worthless staff, give me a call 269-348-2033.
Alexander B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ALEXIS R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
carlton S.- Clasificación:
- 4.0
They locations computers were down when we arrived. The agent was helping another customer, by calling another location to get her checked in, she did not offer the other gentleman or I the same help and when we asked she was offended. She reluctantly asked the other agent to check us in also. That made us 35 minutes late to get started with our movers and I ended up having to pay an extra hour. The next day when I returned, because I had to do a after hours check in, because we missed the check back in by 15-20 minutes. I could not get the app to work when checking in, when I went back the next day she was very helpful and friendly. I will chalk it up to a stressful day with the equipment not working.
Lynette H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Brittany C.- Clasificación:
- 5.0
Be Safe Stay Blessed
JAMES W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
JAMES W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
KADESA W.- Clasificación:
- 5.0
Very nice employer's yall have on Union Avenue. Just hate we had to make reservations for a Unhal but overall all was well. Thanks and have a blessed year
Betty L.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Alexus T.- Clasificación:
- 5.0
Trailer was ready on time and the process was easy!
Douglas M.- Clasificación:
- 5.0
Nice & supportive staff
Edward M.- Clasificación:
- 4.0
Although the rental experience was smooth and customer service on par, we were surprised to be charged $14 for driving literally 6 miles total. The gas indicator never moved, so this will be disputed and was an unexpected surprise charge.
LOWRY W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
WILLIE W.- Clasificación:
- 5.0
Everybody I interacted with was friendly and helpful. Equipment was ready, clean, and functional. I felt apprehensive going into this experience, but it all unfolded just as it was planned.
CHARLES A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
STEVEN B.- Clasificación:
- 4.0
On a scale of 1-10, I'd rate it 7+. Pleasant experience, nothing offensive, but nothing pushing-the-limit stellar, either. I'm a repeat customer and have had consistently good experiences. How to improve? The truck was really clean in side. Outside, the windshield was dirty. Grounds are consistently clean, thank you! Waiting room feels cluttered, but it's organized merchandise-clutter.
Frank R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Milton W.- Clasificación:
- 5.0
keep on keepin on!
Eugene C.- Clasificación:
- 4.0
El cliente no dejó un comentario.
JOSHUA B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Quentin H.- Clasificación:
- 5.0
I did make a reservation online earlier in the week and included a hand truck as well. When I arrived to pick up the vehicle, I was informed there were no hand trucks. For obvious reasons that was incredibly inconvenient, however another employee found what was apparently the only one on site and resolved the issue before it became one. The staff handled things professionally and as polite as possible, but I would encourage measures to be taken to ensure adequate inventory prior to the customers arrival.
Angela A.- Clasificación:
- 5.0
The website had issues during the return process (image upload for mileage/fuel)
David P.- Clasificación:
- 5.0
Fast and joyful
ROBERT J.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Hobson G.- Clasificación:
- 5.0
Was met out front by a very friendly gentleman that quickly got the truck checked in and had me on my way. Overall, a very pleasant experience with U-Haul. My only recommendation is that as U-Haul refreshes the fleet, they get radios that can accommodate auxiliary connections that allow you to play music from the phone.
Clyve B.- Clasificación:
- 5.0
Excellent Service!!!💯💯
thomas B.- Clasificación:
- 5.0
STAY BLESSðŸ™ðŸ™
JAMES W.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Juli S.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Candi S.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Jimmy A.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Christyna C.- Clasificación:
- 4.0
El cliente no dejó un comentario.
WILLIAM S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Bahati N.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Lewis B.- Clasificación:
- 5.0
El cliente no dejó un comentario.
EUGENE C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
AMRA M.- Clasificación:
- 2.0
The A/C did not work. I had to find the guy to check in, when the manager saw me pull up. She having a casual conversation, so i went inside and i was told the guy to check me in was outside. It would have been easier to call the guy. Lack of customer service!
Derek W.- Clasificación:
- 4.0
didn't provide all the equipment from my order. the furniture dolly was not available.
Jesse M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Kenneth S.- Clasificación:
- 5.0
El cliente no dejó un comentario.
michael H.- Clasificación:
- 5.0
Very friendly and helpful staff overall A1 service they need to train one of your other location but I won't disclose it....thanks again guys see you again
ANTONIO R.- Clasificación:
- 5.0
I had a great experience! Really appreciate the friendliness of the team members I encountered. David was great and personable.
Sharbour R.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jonathan B.- Clasificación:
- 4.0
El cliente no dejó un comentario.
DONNA S.- Clasificación:
- 5.0
Thank you for the quick efficient drop-off.
DALTON S.- Clasificación:
- 5.0
Super great location
ELVIS J.- Clasificación:
- 5.0
David with over and beyond excellent customer service. He was outstanding and left us feeling confident in the return and leaving with a smile. ðŸ˜
Josh L.- Clasificación:
- 5.0
Y'all was great
Catrina M.- Clasificación:
- 2.0
Have dropped off there 3 times from a one way move. Each time they ask me in a nasty tone of voice "Are you sure this is where you are to leave this trailer". Always wanted me to back trailer in, which I said to them I am not a the person to do that in a tight spot. Became upset because I guess they because, I Guess they had to do some work. Never on any occasion would help me unhook. Your personnel needs to know that "If it was not for UHaul having customers, they would not have a Job there. Kindness goes a long way when a customer is treated with dignity. Yes I would use another location to drop off except this one is the closest.
HUGH T.- Clasificación:
- 5.0
Terrific customer service. It's nice to deal with people who have feelings and seem to actually care for others.
Sean H.- Clasificación:
- 5.0
keep on keepin on!
Eugene C.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Latonya W.- Clasificación:
- 5.0
Staff was great, equipment was great. I was In and out quickly. After I turned in the rental, I told the ladies inside that I appreciated the great service from ALL of the employees at this location.
JAYJEFFREY S.- Clasificación:
- 5.0
Very friendly
WANDA D.- Clasificación:
- 5.0
El cliente no dejó un comentario.
ARRIYA C.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Ronnie C.- Clasificación:
- 5.0
Great service ms Crystal as always
ELVIS J.- Clasificación:
- 5.0
The staff were prompt and helpful!
PAUL M.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Jose N.- Clasificación:
- 5.0
keep on keeping on !
Eugene C.- Clasificación:
- 4.0
El cliente no dejó un comentario.
Juanita H.- Clasificación:
- 5.0
Easy return. Look forward to my next visit.
Ryan S.- Clasificación:
- 5.0
Had a lot of complications, and was over double charged. The staff has been amazing in doing the refund
Jennifer H.- Clasificación:
- 5.0
El cliente no dejó un comentario.
Monroe R. | First Impressions- Clasificación:
- 5.0
Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.
Everleana J. | Overall Experience- Clasificación:
- 5.0
El cliente no dejó un comentario.
Lisa P. | Online Move In- Clasificación:
- 5.0
Great staff and storage location!
james g. | Overall Experience- Clasificación:
- 3.0
I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?
KIM H. | Overall Experience- Clasificación:
- 5.0
Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent job
ONeil J. | First Impressions- Clasificación:
- 5.0
I've truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!
nefertiti o. | Overall Experience- Clasificación:
- 5.0
The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!
KOZETTA T. | First Impressions- Clasificación:
- 5.0
The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!
KOZETTA T. | First Impressions- Clasificación:
- 5.0
Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I've had in a very long time from any company.
OLIVIA B. | Overall Experience- Clasificación:
- 4.0
I could never get in my storage unit and it was way to expensive.
Shawona H. | Overall Experience- Clasificación:
- 1.0
My card for my unit does not work
Jasmine M. | Reservación- Clasificación:
- 1.0
I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".
Michael D. | ReservaciónServicios adicionales en esta ubicación
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Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
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Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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Autoalmacenamiento
¡Tenemos la mayor cobertura en América del Norte!
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Contenedores U-Box®
¡Enviamos de un lado al otro de la ciudad o del mundo!
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Suministros de mudanza
¡Venedemos cientos de productos para que las mudanzas sean más simples!
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Enganches para remolque
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
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Propano
Propane service delivered straight to your door!
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History
We have an adaptive reuse program to better the environment!