Comentarios de los clientes para U-Haul Moving & Storage at Union Ave

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Union Ave

Clasificación general:

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Alexia C.
Clasificación:

My uhaul was not ready at the time of my reservation and they over charged me

Larry B.
Clasificación:

Please have someone clean the windshields and windows with glass cleaner on the inside and outside.

Anne F.
Clasificación:

We rented a van for a local move for a couple hours on Saturday when it was really snowy. We were given the van with the windows and mirrors still iced - it would have been nice for that to have been scraped before but otherwise the experience was ok and price was as expected which was nice not to have any surprises

Mary S.
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El cliente no dejó un comentario.

Jamarr S.
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El cliente no dejó un comentario.

Matthew H.
Clasificación:

Thanks for the help, super kind!!

MICHAEL D.
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Fast and friendly service. Equipment ready to go as promised. Guy who loaded the trailer really nice as was all the people behind the counter. Great experience

MICHAEL A.
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El cliente no dejó un comentario.

JANET R.
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El cliente no dejó un comentario.

Sheila P.
Clasificación:

Properly train staff on equipment usage and have enough staff available to assist with the influx of patrons.

CYNTHIA B.
Clasificación:

Very professional. Very patient, since we have been in this Pandemic some customer service has suffered. It was good to have someone assist me with the patience that was shown.

Nathan P.
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Dropped off trailer at 1130 am and told I would be emailed a receipt shortly called back at 230 and after holding 15 minutes was told email would be by close of business email finally came at 305 am the next day

KAROL H.
Clasificación:

I had a very positive experience so I will return again. I really like the return process, whereas, someone meets you outside and process the truck for you. This process keeps you from standing in long lines.

MARLYN B.
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El cliente no dejó un comentario.

Patience F.
Clasificación:

Charge less

Timothy D.
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El cliente no dejó un comentario.

frank P.
Clasificación:

Dave did a great job fast friendly

ELVIS J.
Clasificación:

Crystal is an excellent manager

Rick H.
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Memphis downtown is one of the most dangerous locations in the United States. Would not pick up or drop at this local after dark.

SHEREE S.
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Great staff, very helpful. Everything was clean and on time. They answered all my questions and adjusted my reservation with no issues. Very smooth process and knowledgable.

ELVIS J.
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I love this location Crystal and deshawn are very supportive.knowledgeable and professional

SUSAN S.
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El cliente no dejó un comentario.

RONALD P.
Clasificación:

Crystal, the manager, and Dave, the technician, both have great attitudes, and work hard and patient workers. If you can retain workers such as these with good pay and good benefits, the U-hall as a company will be in great shape!

CARLA C.
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El cliente no dejó un comentario.

Kevin L.
Clasificación:

Rental experience was mediocre, what Infuriated me was the subpar uhaul representatives who were rude and condescending. I've used uhaul multiple times last few years, after this experience I will not be using your services ever again and would not recommend others to use uhaul either. Go Penske

Ruth Ann S.
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El cliente no dejó un comentario.

Karina B.
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El cliente no dejó un comentario.

Stephen T.
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The attendant was extremely nice, and helpful

James W.
Clasificación:

STAY BLESS 😊

Antonio C.
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El cliente no dejó un comentario.

TIMOTHY A.
Clasificación:

This was not my chosen pickup location, but U-Haul called the pickup morning and said they did not have any 26-foot trucks where I was scheduled to pickup. They did credit me $50. The truck paperwork showed 3/8 of a tank of gas, but it actually only had 1/16th. Also, I had reserved a dolly, but the location said they did not have any. They said I could get one at another location. When I attempted to pick up a dolly at the Southaven store they did not want to rent to me unless I returned it directly to them, rather than return it with the truck. I called the corporate number, and they forced the Southaven store to allow me to return it to Memphis. Everything worked out ok, but it was more hassle than it should have been.

HAROLD W.
Clasificación:

Very friendly and went out of their way to help me. After dropping off, I went outside to wait for my wife. She was actually running late and they guy came out to the street corner to invite me in the store where it was warm to wait on her to arrive. Great guys at this store.

Matthew C.
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Prompt and polite service, couldn't ask for a better experience.

JAMES W.
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El cliente no dejó un comentario.

Antigua W.
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The check engine light was on l. The truck jumped when driven.

ISABELLA C.
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Not good customer service. Associates were unfriendly and unhelpful.

PEGGIE C.
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El cliente no dejó un comentario.

Samuel M.
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El cliente no dejó un comentario.

Chiquita W.
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El cliente no dejó un comentario.

leslie J.
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Uhaul employees are very professional and friendly.

JACQUELINE H.
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El cliente no dejó un comentario.

James W.
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🎅🎅🎅🥂🥂🥂

Todd N.
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El cliente no dejó un comentario.

sapna P.
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El cliente no dejó un comentario.

JO ANNE B.
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El cliente no dejó un comentario.

John M.
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El cliente no dejó un comentario.

Joshua N.
Clasificación:

Everyone was great. Pleasure to do business with this uhaul location.

Matthew M.
Clasificación:

This was the WORST thing ever. The truck was absolutely filthy. I have over 45 pictures of stains and trash left in the vehicle. The truck had two service lights on and I had to wait hours for roadside assistance to check out the vehicle. I still haven't been refunded and I will never use uhual again. I am contacting the local health department to investigate because I feel my health was jeopardized because of the unsanitary conditions of this vehicle. I would not recommend ANYONE to uhual ever after what I dealt with.

ROY B.
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Went to Lamar location first. They did not have one on-site but found one available at Union location. Service at the Union location was exceptional also. Very pleased.

Yolanda W.
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El cliente no dejó un comentario.

Michael C.
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Inside of vehicle was not clean. Vehicle had issue with either the front end or the front tires and cauaes a very bad shake.

Harold F.
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El cliente no dejó un comentario.

Catherina L.
Clasificación:

Nice friendly people

MARIUS H.
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El cliente no dejó un comentario.

ashley H.
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The employees working were so kind and helpful! I will be going back for all of my moving needs.

Clifton P.
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El cliente no dejó un comentario.

PERIS L.
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Keep up the great work 👍.

John S.
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El cliente no dejó un comentario.

Monroe R. | First Impressions |
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El cliente no dejó un comentario.

William T.
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El cliente no dejó un comentario.

Richard S.
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El cliente no dejó un comentario.

Selea M.
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El cliente no dejó un comentario.

CHERYL O.
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Great job, already. Friendly faces, courteous, and smiling faces. People actually work! Don't go changing! Changing staff might not get you good results.

Lyle H.
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Quick and professional.

Mark G.
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Your point of sales process is too long.

Laquiesha C.
Clasificación:

Great customer service

william G.
Clasificación:

Grwat

Tyrel M.
Clasificación:

The young guy at pick up was super helpful and accommodating. These guys are pro's. Thanks again for making my experience a pleasant one.

RONALD B.
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El cliente no dejó un comentario.

Sandra S.
Clasificación:

I didn't understand my bill for 2hrs I refilled the truck. 19.99

Eugene C.
Clasificación:

VERY GOOD PLACE TO DO BUSINESS

KIMBERLEY D.
Clasificación:

Keep a working printer.

TAYLOR S.
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El cliente no dejó un comentario.

Williams B.
Clasificación:

The person who helped me was Octavian Butler and he did a very nice job. He was friendly and knowledgeable and helpful

PATRICE J.
Clasificación:

I found Octavian Butler rude, disrespectful, and completely unwilling to escalate an issue I had with additional fees. I will never rent from this location again!

WENDY F.
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No suggestions for this visit. The U-Haul team did a great job!!

FERMON M.
Clasificación:

Personnel very knowledgeable and helpful

Danielle S.
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El cliente no dejó un comentario.

Marvin A.
Clasificación:

The people at this location are always very pleasant to work with the whole staff

ROBERT S.
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El cliente no dejó un comentario.

Ivory G.
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El cliente no dejó un comentario.

Rhonda F.
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El cliente no dejó un comentario.

CARLY B.
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El cliente no dejó un comentario.

Tamaira S.
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El cliente no dejó un comentario.

KIANA J.
Clasificación:

Nothing the service was very nice and the and the Uhaul was very clean

JARON H.
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El cliente no dejó un comentario.

JACOB R.
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El cliente no dejó un comentario.

Tomeka J.
Clasificación:

The customer service was impeccable. Great job!

ALONZO S.
Clasificación:

The price of rental seems to go up for the product I rented ... I understand what business but the product is the same ? I think it is , over head should not be passed to customer when the product is the same ...

Giacomo M.
Clasificación:

I had reserved a utility dolly, but it was not available when I went to pick up the truck... how am I supposed to move without that? If I had it reserved why it is not available? Furthermore I was told that if I bring back the truck after 7:30 PM I would be charged an extra 19 $ + 10 $ which did not happen, I am doubting weather the information I received was truthful.

Tavares L.
Clasificación:

I filled the tank full with fuel and didn't get reimbursed. It wasn't full when I picked the truck up. The windows was dirty.

DOUGLAS W.
Clasificación:

El cliente no dejó un comentario.

Bonnie A.
Clasificación:

El cliente no dejó un comentario.

STEVEN H.
Clasificación:

El cliente no dejó un comentario.

Lee A.
Clasificación:

Good service. Truck worked well. Thanks

John O.
Clasificación:

El cliente no dejó un comentario.

Somasundaram R.
Clasificación:

There is no 8 feet truck in the location where I booked. When I reached there I came to know that there is no 8 feet truck but in the online it was showing lathered is 8 feet truck. This has to be fixed. But they gave me a bigger truck and my work was finished. I am satisfied with service.

Loretta B.
Clasificación:

Nothing

Thomas S.
Clasificación:

El cliente no dejó un comentario.

Forrest G.
Clasificación:

El cliente no dejó un comentario.

Johnny C.
Clasificación:

every body at the counter at both places I had to go did what they could. But the problem was with the controller. If I had wanted to pick a truck up 30 miles out of my way . There is a reason I picked the location in the first place it was close for me . Then when I get to the downtown location ,cause the place were i placed my order week in advance didn't have the truck. When I get to the downtown location the truck was not there.. So I had to go to midtown and pick it up. If a customer want to pick a truck at a certain location ,make damn sure its one there! There was plenty of time to have a truck at the location I wanted!

Everleana J. | Overall Experience |
Clasificación:

Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.

Lisa P. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

james g. | Overall Experience |
Clasificación:

Great staff and storage location!

KIM H. | Overall Experience |
Clasificación:

I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?

ONeil J. | First Impressions |
Clasificación:

Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent job

nefertiti o. | Overall Experience |
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I’ve truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!

KOZETTA T. | First Impressions |
Clasificación:

The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!

KOZETTA T. | First Impressions |
Clasificación:

The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!

OLIVIA B. | Overall Experience |
Clasificación:

Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I’ve had in a very long time from any company.

Shawona H. | Overall Experience |
Clasificación:

I could never get in my storage unit and it was way to expensive.

Jasmine M. | Reservation |
Clasificación:

My card for my unit does not work

Michael D. | Reservation |
Clasificación:

I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".

JUANITA R. | Overall Experience |
Clasificación:

Excellent service and staff

lori w. | Overall Experience |
Clasificación:

I would recommend you facility to anyone looking for storage or moving supplies.

No se han enviado comentarios para esta ubicación.

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