Customer Reviews for U-Haul Moving & Storage at UNCG

6,987 comentarios

911 W Gate City Blvd   Greensboro, NC 27403

(336) 272-5683

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 272-5683

911 W Gate City Blvd
Greensboro, NC 27403

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TYJUAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradford M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Shamone C. 
Clasificación:
3.0

The England light was on. And it say no oil. But they didn't change it. Good on gas. But I normally get charged a weekly rate plus 29 mile. But this location did 59c.

Krystina K. 
Clasificación:
1.0

Now you have the district manager there or the U-Haul place and he acting nasty argue with customers bad attitude like you just don't want to be there mad because I ask about a dolly to help me move. My mother law and I will never go back to this place why I'm living on this earth. Unacceptable uhal company.

JASMIN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renata M. 
Clasificación:
5.0

Everyone was outstanding!

Matt H. 
Clasificación:
5.0

Thank You From deep down in the splashing, dashing, restless sea that is I ❤ For Everything. Team U-haul saved the day to the rhythm of A Tribe Called栗‍♀️✌遼Phife 4 Life, we hear when we clean hearts, hands, house, vehicle, schedule, soul with Janet J, Q-Tip & the one calledGarnett Silk. Everyone I had an exchange with there (in the past two days, bottom of the 9th/crunchtime in Operation: Move-Out while you figure life around, in & out & above the call of duty) so far was kind, patient, professional, informative, detail-oriented, respectful and thorough. 2 days in a row, different team members at 911 W. GATE CITY Greenboro, NC location took good care of me at 2 minutes before 7pm closing time. Really truly appreciate the whole squad going above & beyond. Think Everyone there deserves to be recognized as life coaches & get a nice surprise financially as well as fun! (Maybe a pizza party with raffle prizes & games, the awesome Marvel movie theater and/ or staff outing while the southern weather is perfect in autumn?!!!) ❤錄Operation: GameRoomzDay!  朗 Yay, Yhsh see you are appreciated!       ⛲ 曆 

REBEKAH P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Tanya M. 
Clasificación:
1.0

Don't come here unless you're an attractive female. The service was a completely different compared to how I was treated versus the attractive female customer before me. His tone of voice and attitude completely changed when it was my turn at the counter.

Y HUY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARROD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANJAY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL K.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Mary F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDGAR V. 
Clasificación:
5.0

Nothing. I was in and out in about 15 minutes. It was a good experience.

Billy T. 
Clasificación:
5.0

more help....

Shirley C. 
Clasificación:
3.0

Return lane has signs saying stay with vehicle and an attendant will come out and check you in, but I had to go in and get someone. Never use the phone pick up option. That option is cumbersome and does not work properly, but is a UHAUL issue and not a location issue. Don't count on all reserved moving equipment being available when you arrive.

Debra E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYIA L. 
Clasificación:
5.0

Nothing I can think of. It's been a while since I used U-Haul and this was the most convenient, fastest, and easiest van rental experience I have ever had.

Wayman M. 
Clasificación:
4.0

Make website changes less difficult as communicating over the phone is near to impossible.

Maria V. 
Clasificación:
4.0

The Representative was helpful for determining the size of the unit for my needs

BRADLEY F.  |  First Impressions 
Clasificación:
5.0

The service that was provided to me was definitely top notch. I have nothing but positive feedback

Victor M. 
Clasificación:
5.0

The young man who checked me in was super helpful and very nice and pleasant.

Carol M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis L. 
Clasificación:
5.0

The cab could've been slightly cleaner. The gas tank was low upon arrival. Slow leak in tire.

CRYSTAL J. 
Clasificación:
5.0

Everything was great very friendly nice and helpful people very great thanks so much

Delores W. 
Clasificación:
5.0

They were very efficient. I was on my way quickly and when I brought the truck back they promptly processed my return. Best truck rental experience I have ever had.

Mitchell S. 
Clasificación:
5.0

I can not remember the man's name but he was a very friendly black man and definitely a people person. Made the return so easy.

Carolyn S. 
Clasificación:
5.0

Customer service is always on point

Armand S. 
Clasificación:
4.0

I had a great experience in and out. Only thing the check engine light was on

SHUNEA M. 
Clasificación:
4.0

N/C

CYNTHIA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
5.0

Excellent team , very friendly and helpful with my trailer rental. Thank you for all your help!

Nathan L. 
Clasificación:
5.0

The truck needs to be serviced. Check engine light was on.

Lashonda D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nettie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAKIA M. 
Clasificación:
5.0

The guys at this locations were all professional, very helpful and accommodating. Excellent service. And very much appreciated!

SHERRY L. 
Clasificación:
5.0

Although this was not my first experience with this U-Haul location, this was my most recent experience. I was very happy with the level of customer service. As I walked in I was greeted. Maniya was actually on her way to lunch, however, she postponed her lunch a few minutes to get me registered into the system and out the door. Maniya gave me all the information regarding the insurance on the vehicle, mileage, and gas. When I returned the vehicle, she closed me out and gave me my total balance since I went over my estimated mileage. On my receipt there was no hidden charges or fees. This process was painless and fast. I highly recommend this specific location.

Kinyaa B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOVAN L. 
Clasificación:
5.0

Excelente servicio

MANUEL C. 
Clasificación:
5.0

Very nice service

Cheryl B. 
Clasificación:
5.0

clean inside the cab.

ANN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chuck H. 
Clasificación:
1.0

When I first moved in, I had to drive laps around the building to try to find where to unload my trailer because the directions from the front office were so poor. It wasn't until I found someone working in the back that I had better instructions and was shown how to access my unit. I was also told that I had to have the lock that U-Haul sold but saw several units with different locks, which meant I was clearly lied to. There were several times my access card failed to open the door, despite following the proper steps. The "loading dock" door routinely failed to close, leaving the facility unsecured. Items such as carts and the ladder (which was not easily moveable) were routinely left in the hallway, making it difficult to get to my unit without risking injury. When I'd ask the staff for assistance, I'd be met with an attitude like I was an inconvenience. Overall, the services I received was a ripoff for the price I was paying. I'd sell/donate everything I own before I stored with U-Haul again.

Elizabeth e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD F. 
Clasificación:
3.0

I requested a hand truck to come with my rentals however it wasn't on the back of the truck like it normally would be. Definitely made moving from Greensboro to Winston and back difficult and I live on the third floor so it was rough. I know that there is a fee to rent a hand truck so if I was charged as I thought I was I would like that charge removed. Gracias.

Patricia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Madison T. 
Clasificación:
5.0

The staff was very helpful and was professional on an extremely busy day.

Emily H. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEBORAH N. 
Clasificación:
5.0

Drop off was slow they need more staff

SAMUEL S. 
Clasificación:
5.0

Truck was ready when I arrived and representative ensured that the process was completed efficiently.

Demetria Y. 
Clasificación:
1.0

Desperately needs better customer service and timely return process, along with staff that will be thorough and not more interested in personal matters.

Ayana K. 
Clasificación:
5.0

The best staff ever I love this locate

SHYEEDA M. 
Clasificación:
2.0

Under staffed, lot was crowded

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lamikel M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM G. 
Clasificación:
5.0

Everything was great! Easy pick up and extremely easy return. ¡Gracias!

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY G. 
Clasificación:
4.0

The guys at the location were great. My only issue was the lights were not working on the 1st 3 trailers we hooked up and the 4th was supposed fine, but then the morning after only 1 brake light was working.

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tramaine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEREK T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chaka H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER M. 
Clasificación:
5.0

No comments

DARRUS R. 
Clasificación:
5.0

The staff was awesome and very attentive. I felt very comfortable in the vehicle because it was so clean. I truly appreciate the staff

FANTA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY O. 
Clasificación:
2.0

Owner was disinterested, Grumpy.

Eyrtle R. 
Clasificación:
5.0

Superb service

ALEXISCHANEL D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
5.0

The rental experience was awesome. The person helping was very friendly and was great help for us. We used the truck and returned it before the return time frame. We would definitely rent again from this uhaul facility.

JOHN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl G. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig F. 
Clasificación:
5.0

I would like to say thank you to the man who worked outside getting everyone in their trucks and on their way. Things were extremely busy and he was so upbeat, positive and helpful. The manager was also very helpful. The blinker on the trailer wasn't working and he tested all sorts of things and found out it was my Suburban. So they helped me get into a cargo van. I feel they both went above and beyond regular customer service and their attitudes were so friendly and positive which I appreciated.

CAREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqui M. 
Clasificación:
4.0

Very organized

tracey B. 
Clasificación:
5.0

Truck was over heating smoking really bad

Stefon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

N/C

JACQUELINEFAY W. 
Clasificación:
3.0

Have better to read gas meters

Derek H. 
Clasificación:
3.0

the guy at the counter was so rude and unprofessional

Merve O. 
Clasificación:
3.0

I appreciated when a mistake was made, U-Haul did a great job remedying it quickly.

MARK H. 
Clasificación:
5.0

The location maintained the equipment well. They worked with me on an equipment swap.

Miguel R. 
Clasificación:
4.0

Was closed when I dropped off the vegicle

jAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Micah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

You guys are a blessing in disguise.

JOHN M. 
Clasificación:
5.0

Customer service was excellent.

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Egon K. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELVIN H. 
Clasificación:
1.0

Terrible experience! Dirty and disgusting! Cracked windshield! Dog fur all over both seats! Check engine/change oil light on!!! Literally took over an hour to reach someone at Uhaul to file a complaint!!!! Absolutely awful experience!!! I have a corporate account and use Uhaul every week. I get treated awful and the vehicle is never clean. We are in a pandemic and my space is just nasty! How is that even safe?!? I have to sanitize before I drive. I'm not happy at all.

Warditra H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENAI N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Genea T. 
Clasificación:
5.0

The after hours return process was super easy and very convenient.

MARICIA D. 
Clasificación:
3.0

It appears you have changed your business model. Two weeks ago I rented a truck and it went without a hitch. This week I rent from the same location and I received an email right after I leave the location telling me I have to return it by 12:00 p.m. when I had requested it for 8 hours. After talking to the agent and letting him know I got an "ok". Then I received two calls reminding me I had to return the truck by 12:00p.m. Once again, I got an "Ok" with the first call, and the second call was a message on my voice mail. I called back and I was on hold for ~10 to 12 mins and I got disconnected. I returned the truck at 4:30 p.m.

Paul J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crawford D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua A.  |  Overall Experience 
Clasificación:
3.0

They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere else

Amare P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DORIEN W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Margarita R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE G.  |  Overall Experience 
Clasificación:
1.0

The general manager rented my storage to someone else...and they had to give me another storage unit.

Katrina C.  |  Overall Experience 
Clasificación:
1.0

We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.

OYANA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Margarita R.  |  First Impressions 
Clasificación:
2.0

The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn't explain how to access the facility to get to my locker. The one working the yard was more helpful.

Elizabeth e.  |  First Impressions 
Clasificación:
1.0

The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.

Cecily F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Bonnie I.  |  Overall Experience 
Clasificación:
5.0

The lady at the front desk was very cool

Kalie M.  |  First Impressions 
Clasificación:
2.0

I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.

Crystal E.  |  First Impressions 
Clasificación:
5.0

The staff was nice, friendly, and answered a lot of questions.

Mary F.  |  First Impressions 
Clasificación:
5.0

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

Bonita A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent W.  |  First Impressions 
Clasificación:
5.0

Very professional and informative.

DAVID M.  |  First Impressions 
Clasificación:
5.0

I really enjoyed working with Josh. He has excellent customer service.

JALENA S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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  • Ícono de remolque
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  • Ícono de contenedor U-Box
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    Enganches para remolque

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