Comentarios de los clientes para U-Haul Moving & Storage at UNCG

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at UNCG

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Lucy C.
Clasificación:

El cliente no dejó un comentario.

Rudy C.
Clasificación:

El cliente no dejó un comentario.

Cecily F. | Overall Experience |
Clasificación:

The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.

Garland C.
Clasificación:

Better customer service. The lady that waited on me was rude and not nice at all. She definitely needs training in customer service. She was texting while waiting on me and had phone conversations with friends.

Torrie R.
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I love how they help u n get u the best that u need eith a lil laugh

ZANNA S.
Clasificación:

I didn't like the fact that they charged me a cleaning fee of $25 before they called and explain to me why and the fact that it was a little chair that I wanted they just threw it in the dumpster and charged me instead of giving me the chance to come pick it up I feel like I should be reimbursed my $25 for my chair

Kristin K.
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Customer service not good and the location was very dirty, trash everywhere, no one wanted to help, just look at their cell phones

Christopher C.
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El cliente no dejó un comentario.

Nancy G.
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I was assisted by a young lady and young man during a very busy Saturday morning. I discovered the vehicle I reserved would not meet my moving needs. Both individuals went above and beyond to find an available rental to accommodate my needs. They made a very stressful experience easy, simple, and pleasant. They have locked in a loyal customer from this point forward.

Susan V.
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El cliente no dejó un comentario.

Diesha G.
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Great customer service.

JACQUELINE B.
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El cliente no dejó un comentario.

HARRY G.
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El cliente no dejó un comentario.

Marcele S.
Clasificación:

Leave some gas in the truck!

Lynn S.
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El cliente no dejó un comentario.

Phillip P.
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El cliente no dejó un comentario.

Daniel B.
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El cliente no dejó un comentario.

CURTIS S.
Clasificación:

Everyone I came in contact with at this location was helpful and friendly. They went above and beyond and had genuine, caring attitudes. Moving is stressful enough. It was good not to be stressed out with bad customer service. I appreciated the positive interaction with Uhaul from the reservation to dropping the truck off in Greensboro.

Mitchell M.
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Jessica was very helpful and pleasant to work with

Terrence B.
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Better customer service. Less attitude. More pleasant vibes

Scott M.
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El cliente no dejó un comentario.

THIGA S.
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El cliente no dejó un comentario.

Albertina K.
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El cliente no dejó un comentario.

Sheryl B.
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El cliente no dejó un comentario.

ADRIENNE N.
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Had a delay in checking vehicle in, however, the staff was very friendly.

Tanyae S.
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Have more people working at the counter on weekends. Took too long to pick up rental truck

Denasha L.
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El cliente no dejó un comentario.

MALIK F.
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El cliente no dejó un comentario.

Stefan P.
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El cliente no dejó un comentario.

Tammie S.
Clasificación:

Slow Check In due to computer issues with payment ; otherwise all went very well. My 2nd time using them in 2 years.

Sierra H.
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El cliente no dejó un comentario.

Tony S.
Clasificación:

If not already, Allow employees to take payments for hooking up trailers.

Nicole N.
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El cliente no dejó un comentario.

ALVARES H.
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El cliente no dejó un comentario.

Tchernavia G.
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Have representatives be more tentative. I didn't feel like a priority, and I was the only one in the store.

Shaneka G.
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Need to replace a truck on the lot, was having trouble cranking it. The guy was trying convince me to still rent it until I kept refusing to either go somewhere or get a refund. And he finally switched trucks

Sergio A.
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Hello, my invoice is incorrect. The dolly was said to be $10 and the charges for the truck are outrageous. I had some of the worst customer service when I was given 3 eta's for a mechanic to come and fix the latch on the door. I need this revised and do not agree to pay this amount.

Vincent W. | Overall Experience |
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El cliente no dejó un comentario.

Eddiesha L.
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Ensure to read details/notes that are attached to reservations. Reading is fundamental. Nevertheless the staff, location and equipment were above average and I'll definitely rent from there again.

Maxine T.
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Customer service was excellent ! Thanks for the great service The young lady that checked us in was knowledgeable and personable !

Angela S.
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This location overcharged me after delivering a subpar vehicle that had feces and urine all in the back of the truck. Disgusting! I won't be coming back especially after confronting the staff about this issue and to my surprise, they told me to get over it. Wow! This place doesn't need to be open to the public.

Donald M.
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El cliente no dejó un comentario.

LUCY C.
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El cliente no dejó un comentario.

Canisia G.
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I haven't used Uhaul in a long time but now I love the process it quick that get you what you want. They don't hassle use use dents and damaged areas already on the truck. Kudos didn't have to be check out they bill my account the actual miles. I would recommend this location.

JOHNP H.
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El cliente no dejó un comentario.

JERVITA L.
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El cliente no dejó un comentario.

Alicia D.
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N/A

Anthony H.
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El cliente no dejó un comentario.

JOHN S.
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El cliente no dejó un comentario.

Trivera T.
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Everything was awesome. Keep the people that's working there now, and you'll maintain success

Malcolm H.
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El cliente no dejó un comentario.

Danyelle C.
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Easy rental process and friendly staff

Jacob S.
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El cliente no dejó un comentario.

Mark H.
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Exceptionally bad customer service experience from the female rep on Saturday morning. I'm sorry if I bothered you by asking you to do YOUR JOB and get off your phone to assist a CUSTOMER! If you hate your job that much.. go work at McDonalds... we expect that kind of RUDE service there. I won't ever be back to this location.

Bonnie I. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

John N.
Clasificación:

I put gas in the truck b4 returning it and there was a charge on my credit card for more gas that shouldn't have been there

Gary F.
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El cliente no dejó un comentario.

WADE H.
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El cliente no dejó un comentario.

Kathryn P.
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UHaul came though when my rental at a different company was cancelled by them at the last minute. Customer service was great!

JAMES B.
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When the store hours state it closes at 7 pm, then someone should be there until 7 pm. I returned the van at 6:30 pm to find the store locked up and no one there. Also the van was clean except for dirty footprints and grass in the rear compartment. But that aside, the gentleman that served me when I picked up the van was absolutely great! Very friendly, helpful and efficient.

MARK D.
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Very helpful staff made pick up and drop off very quick.

ryan S.
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El cliente no dejó un comentario.

JONATHAN W.
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El cliente no dejó un comentario.

Matthew O.
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El cliente no dejó un comentario.

Walter U.
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We returned the vehicle in 6 hours and got a call the next morning to inform that we were going to be charged for another day. The caller did not know if the vehicle was in the lot or not. It was alarming and bad customer service.

Andrew P.
Clasificación:

Team was great

Lisa B.
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The employee stayed on her cell phone the whole time of servicing me. She could not print my contract and told me that it would be emailed to me. I asked out of concern, was she sure and she had an attitude with me.

Ryan R.
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Very helpful staff and easy to drop off and return. Great experience.

Kevin M.
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Truck was dirty and 3/4 filled. Customer service was the largest reason my experience was not favorable.

Rosevelt J.
Clasificación:

Update equipment pool availability and maintain equipment better.

Tammi N.
Clasificación:

Drop off was easy!

Carneka M.
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El cliente no dejó un comentario.

william T.
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El cliente no dejó un comentario.

Frederico W.
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El cliente no dejó un comentario.

Andrew G.
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El cliente no dejó un comentario.

VICTOR F.
Clasificación:

it is not fair to pay almost $ 2000 to travel almost 12 hours for a truck in poor condition and with engine failure

Austin B.
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El cliente no dejó un comentario.

Glenis M.
Clasificación:

Make sure the windshield is cleaned well.

Wesley L.
Clasificación:

The Uhaul app for iOS is slow, clunky, and frustrating to use. Needs refinement. Location staff is tolerable at best, they lack customer engagement skills and basic empathy. I always use this location for the large available selection of inventory and its convenience to Greensboro.

Daphne R.
Clasificación:

I am a Senior Citizen, born in the U.S.A., I feel 59 cents per miles, are too expensive. Do you have a Senior rental plan? The windshield was dirty; no window cleaner liquid.

flotillo W.
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El cliente no dejó un comentario.

JARED M.
Clasificación:

El cliente no dejó un comentario.

PERDITA F.
Clasificación:

Keep being nice to your customers like my U-Haul representative was towards me...he was awesome.......

Evan S.
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El cliente no dejó un comentario.

Ronald C.
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El cliente no dejó un comentario.

ENDIAH S.
Clasificación:

El cliente no dejó un comentario.

Natasha C.
Clasificación:

El cliente no dejó un comentario.

Barbara I.
Clasificación:

Everyone was rude

Guy L.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

Jessica Coffey was a great help! Get more employees like her

Kalie M. | First Impressions |
Clasificación:

The lady at the front desk was very cool

Irish S.
Clasificación:

Agents on duty were a matter of fact kind of attitude. They did their job well I received the 5'x8 and I was on my way.

Crystal E. | First Impressions |
Clasificación:

I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.

Lee S.
Clasificación:

El cliente no dejó un comentario.

Crystal E.
Clasificación:

Hard to say, but the store only had to workers and the customers had to wait with reservations and all.

Mary F. | First Impressions |
Clasificación:

The staff was nice, friendly, and answered a lot of questions.

Blair G.
Clasificación:

El cliente no dejó un comentario.

Mark T.
Clasificación:

El cliente no dejó un comentario.

Albert C.
Clasificación:

El cliente no dejó un comentario.

Elise F.
Clasificación:

El cliente no dejó un comentario.

BETTY H.
Clasificación:

El cliente no dejó un comentario.

Jeremy B.
Clasificación:

El cliente no dejó un comentario.

David T.
Clasificación:

El cliente no dejó un comentario.

Bradford D.
Clasificación:

Remove the racist employees from the location. Also ordered furniture pads to rent but they had none. I bought them only to find the truck had them, WTF.

Richard H.
Clasificación:

El cliente no dejó un comentario.

Deonte A.
Clasificación:

El cliente no dejó un comentario.

Bonita A. | First Impressions |
Clasificación:

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

JOHN S. | Overall Experience |
Clasificación:

The staff was always helpful and friendly.

Benitta M. | Overall Experience |
Clasificación:

Very helpful people, storage space great

Santana S. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Vincent W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Brenda J. | First Impressions |
Clasificación:

Great experience

BRITTANY T. | Overall Experience |
Clasificación:

I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.

DAVID M. | First Impressions |
Clasificación:

Very professional and informative.

JALENA S. | First Impressions |
Clasificación:

I really enjoyed working with Josh. He has excellent customer service.

MARY W. | Overall Experience |
Clasificación:

Thank you.

MAKEDA N. | Overall Experience |
Clasificación:

I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.

brianna r. | Overall Experience |
Clasificación:

The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.

Zachary B. | Reservation |
Clasificación:

My reservation was for a unit that wasn't available when I arrived. I had to wait 40 minutes for the manager to talk to me after walking past me six times. To be told that my reservation didnt matter.

EDITH G. | Overall Experience |
Clasificación:

Poor management. The facility not clean with an apparent rodent problem and in poor repair. Smaller units not easily accessible- must use a ladder. I would not leave my property longer than I had to

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