Customer Reviews for U-Haul Moving & Storage at UNCG

7,572 comentarios

911 W Gate City Blvd   Greensboro, NC 27403

(336) 272-5683

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 272-5683

911 W Gate City Blvd
Greensboro, NC 27403

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

It's pretty crowded with limited parking for customers. The service is TOP NOTCH

SENDIL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lora L. 
Clasificación:
5.0

Good service

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
2.0

Understaffed. Just wanted to drop off and it took forever

randy C. 
Clasificación:
5.0

Very nice people

Nickolas U. 
Clasificación:
3.0

The inside light was not turning off and unfortunately I realized it after I received the equipment. It was not bothering me but I was afraid that it will drain the battery and I will not be able to start.

Merve O. 
Clasificación:
2.0

Aside from the location this office provided professionalism along with valid and precise information. My experience here was positive, I would always recommend U-Haul to any of my friends.

Parrish C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brett P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kaitlyn B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly L. 
Clasificación:
5.0

One of the best u haul trucks I've ever had with several rentals

Timothy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
4.0

Parking.

Cynthia K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chloe G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Falk K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick C. 
Clasificación:
3.0

Great check in system when I brought truck back easy and efficent

Billy G. 
Clasificación:
5.0

Short staffed but very friendly and wanting to please customers I am a return customer and I wouldn't go anywhere else they are a example of a 5 Starr U Haul ⭐️ ⭐️⭐️⭐️⭐️

Dannie W. 
Clasificación:
5.0

Thanks for service

HATIM ALDAW HOSS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vinsha S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Garry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dannny R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tammy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cathy B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Garrett G. 
Clasificación:
3.0

Found roaches in the truck.

Keerthishg C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Armani G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jessika W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chimere R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette Q. 
Clasificación:
1.0

Very rude and unprofessional. Literally flicked cockroaches with finger off of computer monitor with fingers and laughed. Then after waiting for him to answer personal calls and help other employees on their call, the manager told me he didn't have any “free” units. I made a reservation for a unit in addition to 2 I already had and as a repeat customer for both storage and truck rentals, was given 1 month free. There needs to be something done there. I've been a customer for 30 years and rarely go to that location because of the customer service and staff issues. But because I try to believe in new beginnings I give benefit of the doubt. However if UHaul can't understand that customers are not happy with the customer service given I guess they will have less customers. I am leaving and going to take my 2 rental buildings elsewhere to not have to deal with it anymore.

Regina B. 
Clasificación:
4.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B. 
Clasificación:
1.0

Pay attention. I was charged for gas and should not have been. I have not received a return call.

CORY J. 
Clasificación:
5.0

The drop off experience was good. Someone working inside who answered the phone was very short with me when I called to ask about a mileage overcharge. I explained my situation. He said “nothing can be done after you've paid.” After I explained further, he interrupted me saying “you'll have to call corporate.”

Jason M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
4.0

I would recommend that the truck brakes are serviced and are properly working

Roslyn C. 
Clasificación:
1.0

Service was bad, and even though I TOLD the person I made the reservation with that I would make multiple trips- I was not made aware of the large amount that would be added and charged to my card. I would've gotten the larger truck had I been disclosed this information.

WARREN K. 
Clasificación:
3.0

The cashier wasn't personable

tracy C. 
Clasificación:
1.0

Terrible customer service. They wanted us to return equipment to different location. One employee used vulgar language at my son. Will never be using this location again.

Kimberly L. 
Clasificación:
5.0

Very easy, people working there have a great demeanor.

JEFF H. 
Clasificación:
1.0

They charged me for a dolly and didn't even give me one to use then charge me for gas after I put gas in it

Gail C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Henry E. 
Clasificación:
3.0

Service was good once I finally got to the register

kenja M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerald W. 
Clasificación:
1.0

Where do I start!! All employees were on their personal phone with ear pods in. Had to constantly repeat myself customers because the employee was on the phone, had to wait wile they finished their conversation on the phone. Requested a open trailer for a lawnmower and got issued one without a ramp. After over a hour I got a trailer.

Ryan G. 
Clasificación:
1.0

Roaches in the truck and customer service was horrible

Chante D. 
Clasificación:
5.0

I was satisfied with the service that I got so to me it was all good the employees were so kind 👍👍

NANCY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas Y. 
Clasificación:
3.0

too small. they need a bigger lot

Andre M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNCIRAE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erica G. 
Clasificación:
5.0

Good friendly service, convenient and fadt

Sherbet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Braxton H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
3.0

El cliente no dejó un comentario.

KeAsiah M. 
Clasificación:
5.0

Thank you, U-haul.

RUBY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasper C. 
Clasificación:
5.0

Truck reeked of urine. Very clean otherwise.

Joi E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emilio M. 
Clasificación:
5.0

No issues with the drop off location.

MICHAEL G. 
Clasificación:
5.0

Great staff!! Rented a truck on 08/19/2022. Thanks again.

Rodney H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lenita R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dottie C. 
Clasificación:
4.0

Helpful and efficient.

Sloan D. 
Clasificación:
1.0

Stop renting tore up trucks to people I could barely hold the truck in its own lane I had drive a ragady truck with all my belongings on it feeling like I would break down at every turn

Sheila B. 
Clasificación:
4.0

No Complaints.

Vincent H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Mahsima H. 
Clasificación:
2.0

After standing in line for 39 min. I'm told I have to go get the trailer first - who knew? Then I return and said I reserved it on line and did all paperwork on line- nope that's not good enough - gotta do it again. The equipment ratcheting system need oil not easy moving -

Lynda F. 
Clasificación:
1.0

Inform people when you charge them additional fees. You guys conduct business poorly no one ever explained to me why I was charged these additional fees I was placed on hold for over 25 minutes and each person I spoke with placed me back on hold without even trying to help me at all. Service was extremely poor U haul was dirty check engine light was on as well. I would never recommend you guys to anyone.

Ambrosia B. 
Clasificación:
2.0

The customer service was great but there were cockroaches and water bugs in the units which was pretty disgusting especially when you’re leaving your things there for a period of time.

Shatisha R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

blake B. 
Clasificación:
5.0

I did the online reservation and check in the night before but it was still a 45 minute wait in line when we arrived. That was the only problem we experienced. Drop was easy!

Harper H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roderick L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cristy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
4.0

Location was clean and visible from the road, but due to size and traffic pattern, it was difficult to get in and out of, especially for inexperienced drivers/operators. The inside of the location was stuffed full of inventory which created odd traffic patterns. The staff was exceptionally friendly and helpful.

Mark Y. 
Clasificación:
5.0

Another Great visit and rental experience at this location.

Cassandra L. 
Clasificación:
1.0

Truck was nasty in the back. I had to clean it out before I could load my daughter's stuff in. Pick up time was at 9:00am stood into me for 45mins. I didn't get the keys to my truck until 9:48.

Briana K. 
Clasificación:
3.0

This location is always slow and under staffed.

Chris H. 
Clasificación:
4.0

El cliente no dejó un comentario.

benita F. 
Clasificación:
4.0

Will at check in if truck was very helpful.

Stephen F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
5.0

I was supposed to pick up the truck at a different location down the street but the people had gone home before my 5:00 pick up time.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman W. 
Clasificación:
5.0

Staff was AMAZING! Especially the Queen with the beautiful golden locks! She was professional, courteous and cooperative! She is a great addition to your establishment!

Imani A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Traci O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dante B. 
Clasificación:
4.0

Just said I should leave the truck. Thought there should be more of an exit interview with the return. Not a huge deal but was expecting a bit more

Arun T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Antoinette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice S.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Kareem P.  |  Overall Experience 
Clasificación:
5.0

Reggie was SOOOO helpful and kind

Heather A.  |  Overall Experience 
Clasificación:
5.0

Thank you for your help in securing storage for my daughter

dedra d.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMMY M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice S.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

SAMANTHA F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest G.  |  First Impressions 
Clasificación:
2.0

I been getting charged for a storage I never used the seal is still on the unit I never broke it because I didn't like how the storage building look and it wasn't secured. I felt like my stuff wouldn't be taken care of in that storage facilities for it to be a climate control unit. Everytime I try to go to store to turn in key card it's always a long wait and the gentleman wouldn't just let us drop off the key card so my card been getting auto charged monthly $49.99 which I found out they from customer service that shouldn't been happening if they walked their units and saw I never took off there ziptie and never put my personal lock on. I will try and turn in key card again next week but I most definitely wouldn't recommend this climate control unit.

CONSUELO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lalita S.  |  First Impressions 
Clasificación:
1.0

Arrived to turn my truck in at 8:30 am. Storage manager wasn't available or anyone who access to let me get my unit I reserved the evening prior. I was told to hold on to truck until I get a call back and that was at 10:45 almost 11:00. I missed important business meetings that day and damage had already been done to me. I would like to be compensated.

Kareem P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter E.  |  Online Move In 
Clasificación:
5.0

Appreciate u service

THELMA L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL K.  |  Overall Experience 
Clasificación:
3.0

It was clean enough I just have a phobia of spiders and there were a lot in my unit . Luckily my neighbor came with me & killed the spiders for me !

shailan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

isaiah g.  |  Overall Experience 
Clasificación:
3.0

The manager at the location where I stored my belongings was not friendly at all. Matter of fact he was somewhat rude. His staff on the other hand were very professional and professional.

Roberto M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHLEY P.  |  First Impressions 
Clasificación:
5.0

Thank You From deep down in the splashing, dashing, restless sea that is I ❤ For Everything. Team U-haul saved the day to the rhythm of A Tribe Called栗‍♀️✌遼Phife 4 Life, we hear when we clean hearts, hands, house, vehicle, schedule, soul with Janet J, Q-Tip & the one calledGarnett Silk. Everyone I had an exchange with there (in the past two days, bottom of the 9th/crunchtime in Operation: Move-Out while you figure life around, in & out & above the call of duty) so far was kind, patient, professional, informative, detail-oriented, respectful and thorough. 2 days in a row, different team members at 911 W. GATE CITY Greenboro, NC location took good care of me at 2 minutes before 7pm closing time. Really truly appreciate the whole squad going above & beyond. Think Everyone there deserves to be recognized as life coaches & get a nice surprise financially as well as fun! (Maybe a pizza party with raffle prizes & games, the awesome Marvel movie theater and/ or staff outing while the southern weather is perfect in autumn?!!!) ❤錄Operation: GameRoomzDay!  朗 Yay, Yhsh see you are appreciated!       ⛲ 曆 

REBEKAH P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JILL K.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Mary F.  |  Overall Experience 
Clasificación:
4.0

The Representative was helpful for determining the size of the unit for my needs

BRADLEY F.  |  First Impressions 
Clasificación:
1.0

When I first moved in, I had to drive laps around the building to try to find where to unload my trailer because the directions from the front office were so poor. It wasn't until I found someone working in the back that I had better instructions and was shown how to access my unit. I was also told that I had to have the lock that U-Haul sold but saw several units with different locks, which meant I was clearly lied to. There were several times my access card failed to open the door, despite following the proper steps. The "loading dock" door routinely failed to close, leaving the facility unsecured. Items such as carts and the ladder (which was not easily moveable) were routinely left in the hallway, making it difficult to get to my unit without risking injury. When I'd ask the staff for assistance, I'd be met with an attitude like I was an inconvenience. Overall, the services I received was a ripoff for the price I was paying. I'd sell/donate everything I own before I stored with U-Haul again.

Elizabeth e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

danielle r.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua A.  |  Overall Experience 
Clasificación:
3.0

They told me it was climate control but I had mold growing on my couches and my clothes stink very bad there was no light in the storage room so I could barely see it needs to be updated because clearly it was false advertisement and I could have went somewhere else

Amare P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

DORIEN W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Margarita R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE G.  |  Overall Experience 
Clasificación:
1.0

The general manager rented my storage to someone else...and they had to give me another storage unit.

Katrina C.  |  Overall Experience 
Clasificación:
1.0

We had a good experience with you all up until we moved our things from your facility. We moved out in January 2021 even rented a truck from you all to do so. We have received text messages, emails and phone calls until March about late payments on the storage. I even called to talk to someone to tell them that we were no longer there and they said something was wrong with their system and it kept contacting old customers and he would fix the issue. Spoke with someone else and told her that we had been long gone, she informed me that we couldn't have moved out the correct way because they didn't have record of it, even though we rented the truck from them to move the stuff. They kept asking was the unit empty and was the lock gone. Of course both of those things had happened, but why didn't they know that and they work there. Needless to say I will never rent a space from this facility, way to much confusion once you have moved.

OYANA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE K.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Margarita R.  |  First Impressions 
Clasificación:
2.0

The front desk associate got be lost trying to find my locker and acted shocked when I had a free month because of my trailer rental even though I showed her the reservation email and pulled up with it. She also didn't explain how to access the facility to get to my locker. The one working the yard was more helpful.

Elizabeth e.  |  First Impressions 
Clasificación:
1.0

The gate never worked properly. The card i used to swipe didn't always work. The clerks behaved as though someone was interrupting their nap when I walked in to ask for assistance. Not friendly at all. Uhaul should prorate. I moved out the same day I was charged for a full month of renting.

Cecily F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent W.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Bonnie I.  |  Overall Experience 
Clasificación:
5.0

The lady at the front desk was very cool

Kalie M.  |  First Impressions 
Clasificación:
2.0

I expected more from U-Haul. The upper lever units are terrible to store heavy furniture as it is only a unit on top of another like a high locker. It was after the fact that I was informed that these lockers are mostly meant for college students with limited belongings. I barely got 1 bedroom set in the lower unit minus the mattress set. I was very disappointed. The only reason I gave the second star is due to the help staff. I would not recommend this particular site for storage for houses.

Crystal E.  |  First Impressions 
Clasificación:
5.0

The staff was nice, friendly, and answered a lot of questions.

Mary F.  |  First Impressions 
Clasificación:
5.0

Very accommodating and understanding. Very good Customer Service. This is my 2nd time renting a truck and trailer for a one way and all the Staff were very helpful. This time I did take advantage of the storage unit. The unit is very accessible, however a little darker inside than I expected. Other than that, the best location by far. Thanks Greensboro 911 West Gate Staff.

Bonita A.  |  First Impressions 
Clasificación:
5.0

The staff was always helpful and friendly.

JOHN S.  |  Overall Experience 
Clasificación:
5.0

Very helpful people, storage space great

Benitta M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Santana S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vincent W.  |  First Impressions 
Clasificación:
5.0

Great experience

Brenda J.  |  First Impressions 
Clasificación:
2.0

I would like to arrange time to speak with the assistant branch manager. I was very displeased with my most recent visit to the site.

BRITTANY T.  |  Overall Experience 
Clasificación:
5.0

Very professional and informative.

DAVID M.  |  First Impressions 
Clasificación:
5.0

I really enjoyed working with Josh. He has excellent customer service.

JALENA S.  |  First Impressions 
Clasificación:
5.0

Gracias.

MARY W.  |  Overall Experience 
Clasificación:
3.0

I had some major hiccups in the process of moving out, major misinformation that caused me some issues. I've always had great service with uhaul and this time I was extremely disappointed.

MAKEDA N.  |  Overall Experience 
Clasificación:
5.0

The entire process was smooth, from getting a storage unit to ending my contract for the storage unit. I didn't have any problems.

brianna r.  |  Overall Experience 
Clasificación:
1.0

My reservation was for a unit that wasn't available when I arrived. I had to wait 40 minutes for the manager to talk to me after walking past me six times. To be told that my reservation didnt matter.

Zachary B. | Reservación
Clasificación:
1.0

Poor management. The facility not clean with an apparent rodent problem and in poor repair. Smaller units not easily accessible- must use a ladder. I would not leave my property longer than I had to

EDITH G.  |  Overall Experience 
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