Customer Reviews for U-Haul Moving & Storage at UAH Campus
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

1026 comentarios

4440 University Dr   Huntsville, AL 35816
(Across from the University)

(256) 721-6995

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(256) 721-6995

4440 University Dr
Huntsville, AL 35816
(Across from the University)

Servicios en esta ubicación:

Horarios de la ubicación

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

james h.  |  Overall Experience 
Clasificación:
4.0

I was having trouble getting the reservation to pull up on my phone. A lady at the location helped me even though it was after hours. I thought a lock was included but wasn't present. Lights inside unit did not work.

JAMIE B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

KATHERINE H.  |  Overall Experience 
Clasificación:
1.0

I made a reservation for a truck and storage by calling into the call center. The young lady was extremely helpful, but the rest of my experience with U-Haul after that was horrible. When I found out that I was not going to be able to be in Huntsville by the time the store closed, I started calling. No one answered and my calls were transferred to the call center. The gentleman that I finally talked to said that he talked to someone at the facility and that I would be able to move in my unit after hours. This was not true! I had to get an extension on the truck for two extra days. While paying movers to unload the truck, they discovered that there were holes in the top of the truck, so my mattresses got wet. I also had to rent another unit because the one I had was not big enough. After renting the second unit we found a lock on it. I called the store and again no one answered the phone! There were three people working in the office and NO ONE answered. I sat on hold for over an hour waiting for someone to pick up. I finally drove back to the store to get them to come take the lock off. I expressed to them that I was paying someone by the hour and we had completely wasted an hour because no one answered the phone.

Latonia W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARYAM G.  |  Overall Experience 
Clasificación:
4.0

I would give an excellent review, but everytime I went to the storage building there were no moving carts to be found anywhere. It wasn't that they were in use either. Their just wasn't any, which sucks when your moving Heavy stuff to the end of a Hall on the 2nd Floor.

Hollis M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSH P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaronica W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiree G.  |  First Impressions 
Clasificación:
3.0

The staff and facilities were fine but the storage door hit was too making it difficult to move it heavy taller items.

Nicole G.  |  First Impressions 
Clasificación:
3.0

The fans inside the storage building were not turned on and it was extremely hot.

Jade V.  |  Overall Experience 
Clasificación:
3.0

Customer service needs to improve to keep customers

jasmine c.  |  Overall Experience 
Clasificación:
5.0

Price was great and folks were efficient. I would definitely use these folks again.

Allison H.  |  Overall Experience 
Clasificación:
2.0

I reserved a unit online and went into the store to get a key card. It was convenient because it was Sunday, and they were open until 5pm. I was also able to rent a truck at the same time. I got my truck loaded up with storage unit items, and headed to my unit. We got there only to find the key card we received did not work (which I was told may not work for 24 hours) and the special code I made (incase the card didn't work) did not work either. The after hours manager that was listed on the gate never called back, and the store front was closed because it was 10 min past 5. I could never once get through their phone lines. It would hang up every time. When we finally got into the unit the next day, it was not climate controlled like I had reserved. The elevator smelled of old cigarettes and pee and I was just not overall pleased. I decided to rent elsewhere for a few extra dollars at a very clean well maintained facility.

Amanda H.  |  Overall Experience 
Clasificación:
1.0

I was sick with Kobe when I first reading from you out accidentally got the truck stuck called a tow from U-Haul they towed it away and didn't let me have a chance to get my things okay a month or two went by finally I found the place with no help from the company and then I was chastised by the gentleman just as about me being unemployed test I was about my husband working 40 hours to us about why I did that and so told that all my stuff was stolen that I stole the stuff from someone else anyway then I received another message about a month ago which I didn't even know I got but basically explaining to me I have 4 hours to pick up my things or else okay so I'm going to get a lawyer and I'm going to sue because I lost a lifetime full of memories because of U-Haul you're in covid and I know they got stimulus money I only received one stimulus check the whole time this whole epidemic has been going on and it's just sad to know that company like this with freaking take advantage of someone like me that can't even afford to use one anyway or can afford one but not the way they made it I also lost the whole vehicle they pay me half a million dollars give me my things back maybe just maybe I will drop everything but as of right now I'm going to have a lawsuit against everyone involved except really do anything. another problem during the whole time I tried to rent the truck day by day nobody ever called me back nobody ever helped me find out anything next is like I don't know like I'm just supposed to do it automatically on my own I don't know but it's sad it really is and I'm not going to stand for I have to I have to get a lawyer because I lost everything everything because of U-Haul and now I hear my stuff is in Huntsville where I don't even live. and even after all this happened and there's nobody to talk to I can't seem to get in touch with anybody just like Darren when I had the band I tried to rent it day by day and tell them I was going to keep for another day nobody can help me apparently the system flawed and I wasn't in the system so it f'd up my whole life excuse my language. now I'm thinking retribution because I can't even I can't even do anything I have nothing because of you all and no one's going to help me except a lawyer who's going to get me back my whole life. which I'm currently in negotiations with and will soon start a case against u-haul. and I would drop the whole thing if they give me half million dollars to give him my stuff I would forget the whole thing ever happened to be my best friend and I've never seen anybody before I don't think that's the way to do things in this world but I'm going to this time because it's only way I've been done wrong so many times but this is done absolutely just incredibly wrong they might as well burn down my house and laughing and asked me for money while they watched it burn .

Janine W.  |  First Impressions 
Clasificación:
2.0

When I reserved a 10'x10'x30' climate controlled room; the rate I was told was $229.95, also have an email that says it. Only to get to the location yesterday after driving 7 hours with a load, the gentlemen said it was not available but there was a 10'x10'x25" climate controlled, certainly very stressed but relieved a large room as available. I asked what happened, he said someone lied to you when you made the reservation. I found out the rate for 10'x10'30' is actually $259.95. I was quoted the wrong rate and there was no 10'x10'x30'!! Why even make a reservation??

Mark F.  |  First Impressions 
Clasificación:
5.0

Lucas Black went above and beyond helpful and is the main reason I would use this facility again.

Lesa G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Herman S.  |  First Impressions 
Clasificación:
1.0

I actually moved out on March 25 and continue to receive statements claiming that I'm still using the storage unit. Furthermore the service was terrible I had a number of problems simply receiving a unit that was clean and not in use. They also had my storage unit locked when I came to move my stuff out and I had already paid.

Demario K.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Summer B.  |  First Impressions 
Clasificación:
5.0

Move in was super easy and quick and move out was even easier especially with the help of the wonderful assistant manager they have morgan

Lucas B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIA H.  |  Overall Experience 
Clasificación:
5.0

The guys who helped me out went above and beyond, this was an amazing experience.

Hannah S.  |  First Impressions 
Clasificación:
3.0

I removed my items from the storage area on Sunday 3/14/2021..was paid up till 3/30/2021...I inform UHale that I was out but I was paid-up till the 30th...I as inform that even thought I had a credit that I could not get a refund & was now locked out of the storage area..which I feel is not fair...so I will not be recomending your services to my friends.

neacie k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S.  |  First Impressions 
Clasificación:
4.0

Everything went very well except the associate on the phone sold me a unit that was way too small for a 3 bedroom house. We had to remove what we had already put into storage get a bigger unit and start again.

Lesa G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James T.  |  Overall Experience 
Clasificación:
2.0

Hello, I debated for a couple of days on whether to do this review. I just recently rented a storage facility (roach infested) and I have been telling the employees and now the general manager for 5 days. NOTHING has been done. I kept getting we will handle it...STILL not done. I moved in on 3/29/21 and I rented a uhaul truck on 4/2/21. Just not pleased overall with uhaul. The only reason why I am still renting the storage facility is due to it's convenience. The only helpful person was Willie. He helped me with my truck rental. Thank you Willie for your help.

Kathy K.  |  First Impressions 
Clasificación:
5.0

The facility was always clean and kept up The staff that works there are AWESOME and AMAZING !! GREAT SERVICE VERY FRIENDLY AND VERY PROFESSIONAL !!

John W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Otis V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carmel L.  |  First Impressions 
Clasificación:
1.0

After moving out of my climate controlled storage unit after 5 years, I found an abundance of rat droppings and a roach. I filed a claim and an adjuster contacted me. I was then told since I didn't have insurance through them I would need to file through my insurance company. What is my insurance company going to do about a maintenance pest problem? That is a building problem. She also told me they have no control of what people bring in and store like food. That is a terrible excuse. Within 5 years I was never contacted to change the bait box or any thing like that. I DO NOT! Do not recommend dealing with U-Haul or their insurance claim center!!

MICHELLE K.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

SAMUEL T.  |  Overall Experience 
Clasificación:
2.0

Customer service on the office was very poor. One female manager was very nice and helpful. Other staff would not acknowledge your presence and often acted if your questions and or concerns were bothersome. Needed help once and waited 90 minutes only to learn that no one was coming. This was after being told twice that staff was on their way. Access code failed several times. One to E I went down 3 times before someone came to let us in the Gaye. Neither access code nor the entry card was working. Nice place to store your belongings but staff can benefit from customer service training. Have used Uhaul in the past. Never encountered poor customer service.

Therdo A.  |  Overall Experience 
Clasificación:
5.0

The general manager was excellent. I had an issue and he worked with me until it was fixed. I would HIGHLY recommend this Uhaul store.

Kathryn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosie J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlene L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Una W.  |  Overall Experience 
Clasificación:
1.0

Service was horrible Need money back will file another complaint or talk to management if need to thanks

Lamar S.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

ZELLA C.  |  Overall Experience 
Clasificación:
5.0

Highly recommend, thanks!

JAMES C.  |  First Impressions 
Clasificación:
1.0

I waited for almost 2 hours before a lock from my unit could be removed.

Nazar P.  |  Online Move In 
Clasificación:
5.0

There is an ongoing difficulty in reaching someone by phone.

Denise G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathryn S.  |  First Impressions 
Clasificación:
1.0

I am thoroughly disappointed in Uhaul as a whole. I will not use Uhaul again & I will not recommend it to anyone. The amount of miscommunication between uhaul.com & the individual branches is incredible. It's hard to believe it that Uhaul is still operating at a profit. Customer Service is non-existent & company policies seen to change daily.

William B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanna Y.  |  Overall Experience 
Clasificación:
3.0

I was two days into a new month when I no longer needed my storage unit. I was charged the full month anyway, not pro-rated. U-haul needs to review and change that policy.

Joel B.  |  Overall Experience 
Clasificación:
3.0

We were informed there would be carts available for use in moving items to the unit. There were no carts to be found which made loading difficult.

Suzanna Y.  |  First Impressions 
Clasificación:
1.0

This was the worst experience ever. I am on military duty and my storage was removed without my knowledge. The account was scheduled for autopay wit no issues. The manager and staff are unprofessional. It's sad that a account was canceled when a veteran is servicing their country.

Shalae M.  |  Overall Experience 
Clasificación:
5.0

For it being a busy Saturday there were only two woman working and they were great.

Tawnya S.  |  First Impressions 
Clasificación:
5.0

Made the move to Huntsville alot easier knowing our stuff was safe. Both trucks operated and ran well.

Brinson C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE R.  |  First Impressions 
Clasificación:
3.0

One of the biggest issues is that when you call the office phone the line is busy and you have to sit on hold for 30 minutes (or longer) or keep calling until someone answers. Also did not enjoy the fact that the elevator for my building wasn't functioning so I had to hike everything up the stairs.

Asia F.  |  Overall Experience 
Clasificación:
2.0

Was assigned a unit that was not available. Had to wait to get a unit that was available, however I couldn't get the staff to print out or check whether my account shows the proper switch off units. Store was particularly understaffed for the amount of business. Average wait time to get helped was well over 15 minutes.

Jordan H.  |  First Impressions 
Clasificación:
5.0

¡Gracias!

Jan W.  |  Overall Experience 
Clasificación:
2.0

The staff is awful rude to literally every customer that was in front of me then rude me I don't think I'll ever use uhaul again due to the staff. Really just one staff member cause the other wasn't certified to do anything else so she didn't really do much

Jaylyn T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyra H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth T.  |  Overall Experience 
Clasificación:
5.0

Over a 7-year period, there were only two issues - both solved in a timely manner. Great experience.

PAMELA K.  |  Overall Experience 
Clasificación:
5.0

Would recommend to others. Will use services again.

Alfred S.  |  Overall Experience 
Clasificación:
2.0

I was promised a free lock. I received an email saying my free lock was in my unit. There was no lock.

Joshua W.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda W.  |  First Impressions 
Clasificación:
5.0

It is really nice that you have free carts to help get your stuff moved. It would be nice if there was more than one set so when there are multiple people moving more people could use them.

Kristine G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle S.  |  Overall Experience 
Clasificación:
3.0

Was leased a storage unit that ended up still being locked and full of previous tenants belongings. Staff was helpful in getting a new unit leased to me, but in doing so wasted a few hours in trying to do so for a good half dozen guys there to help unload my 20' uhaul truck.

JEROMY M.  |  First Impressions 
Clasificación:
2.0

Very long lines, staff over worked which caused them to be rude to customers out of frustration. The storage and uhaul drop off in two different places does not help. With running back and fourth standing in line was a waste of three hours of my day. Not worth it.

Cheryl R.  |  First Impressions 
Clasificación:
4.0

Office is located at truck rental facility and gridlock occurs as parking is almost nonexistent and people leave their cars wherever they can. Luckily storage facility is a little further up the road, so you don't have to deal with that. Both office and yard personnel were extremely pleasant.

Joseph D.  |  First Impressions 
Clasificación:
1.0

Roger at the storage facility was fantastic but the office personnel at main office were incompetent, refused to listen to what customer service had offered. I was not the only one who had problems in that store. There were several very upset people, including me, that I used and they did also choice words. No one in personnel wanted to listen to what I was told by customer service. I will never use Uhaul again. Like I said Roger at the storage facility was very helpful and aconsiderate. He should get a raise.

karen g.  |  First Impressions 
Clasificación:
4.0

The only thing I would change would be having access to my stuff at any time. Working the hours that I do I would have to leave work early or wait for my off day to access my stuff.

victor c.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Latoya H.  |  First Impressions 
Clasificación:
1.0

Over a week has gone by and still no climate control when we were promised it would be fixed the day after we moved into the unit. I contacted corporate and was assured I would receive some sort of response in 3-5 days after I contacted corporate. To date still no response. I will be moving out in the next week to an actual climate controlled facility and do not expect to see any sort of bill from uhaul corporate or the local storage facility. I also expect a truck to move my items free of charge due to breach of contract.

Tony K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DYLAN K.  |  Overall Experience 
Clasificación:
1.0

The cashier that helped me, was horrible. He complained the whole time he was helping me. I asked him did he need my reservation number, he told me no. But when he asked me my last name, it didn't pull up my reservation at first. I offered him the reservation number again, then he told me that he didn't even know how to put in the reservation number to find .y information. I asked was anybody else there to help him. He replied, "other people are here but no one is really helping me." So I just dismissed it. Then when I read my receipt, I mentioned to him that I had reserved a first floor climate controlled room. He told me that he just picked a random room for me. I told him that my reservation would've helped him, because I had reserved a first floor climate controlled room. Then he told me that none were available. So I just took what was given to me, but all in all, the service was HORRIBLE!!!!!! I'm willing to keep the room, but i want to be honest about the service that was rendered to me yesterday!!!!!

Israel S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK T.  |  Overall Experience 
Clasificación:
5.0

Friendly and helpful staff.

MARK T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Amanda L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

nizarah d.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and friendly.

Jabrielle T.  |  Overall Experience 
Clasificación:
4.0

Justin and Willow were very professional and always helpful. 👍👍

Dana Ashton S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven F.  |  Overall Experience 
Clasificación:
5.0

Let me just say thank you to Alicia, Rob, Willow and John. This group of people are the best of the best. All my needs were met and they help make everything run smoothly. I can't thank each of you enough. Please give them a call for "Whatever" you need. Thank you again!

jacinta r.  |  First Impressions 
Clasificación:
2.0

I called early in May to let Uhaul know I was moving out of the unit before the 21 when rent was due. On the 9th I moved out. A grounds person, a nice lady, told me to let them know at the office that I was moving. The office doors were locked at 4440 University and no one around, no note on the door, etc. I dropped my remote to the gate into the key box and left. On May 21 my account was charged AGAIN for the unit, I then drove to 4440 University and banged on the door to the office. No one came to let me in, no note on the door. I called the main number (remember each time you call that number you have to wait about 10 minutes or more to get an operator). Finally, mystery solved, I had to go do the street to 4400 (I think) University (Huntsville, Alabama) to THAT office. There I had to wait about 10 minutes or more while I went through 2 people to get the rental charge taken off my account. Please put a notice on the office door at 4440 University to tell people to go to the other office!!!! I mentioned this to the manager at the REAL office. I doubt anything is done.

Bob B.  |  Overall Experience 
Clasificación:
4.0

Very busy when I checked in but staff managed all customers fast.

Sandra s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDY M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Darryce A.  |  Overall Experience 
Clasificación:
5.0

Willow, the young man, and Justin took care of things. I had a move that required some last-minute details, and they each made sure I had what I needed, and even with the closing out of the storage. Justin stepped in and made sure to take care of the customer. I appreciated the public service that each of them showed.

THOMAS T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua F.  |  First Impressions 
Clasificación:
3.0

They made me pay for a lock and there was one already in the storage they assigned me. My gate card didn't work after a certain hour but they told me it was 24 hour access.

Melvin B.  |  Overall Experience 
Clasificación:
5.0

It would be great if you could access the storage facility until at least 10pm.

Kristine G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VALYNCIA B.  |  First Impressions 
Clasificación:
1.0

Terrible service and the GM is a crook. Very unprofessional. Will never recommend this Uhaul to anyone

Gregory T.  |  First Impressions 
Clasificación:
1.0

The unit advertised wasn't available so I was over charged for a larger one, also I was originally issued a unit that was already occupied by another customer.

Steven F.  |  First Impressions 
Clasificación:
1.0

They was rude

Tina C.  |  Overall Experience 
Clasificación:
4.0

Good storage facility. The neighborhood is a life safety issue. Homeless people walking Arron the facility some could pose threat. Would not be good to to go there at night.

JOHN A.  |  First Impressions 
Clasificación:
1.0

I don't have lighting bin my storage

Loraine H.  |  First Impressions 
Clasificación:
5.0

Easy to work with very friendly Staff

Deep Roots F.  |  Overall Experience 
Clasificación:
3.0

The facility is separate from the office, it would be much more helpful if a staff member would be where the storage units are.

Gavin A.  |  Overall Experience 
Clasificación:
5.0

Willow and Justin are very helpful and knowledgeable. Great people to do business with. 

Dana Ashton S.  |  First Impressions 
Clasificación:
5.0

Great!

Jonathan O.  |  Overall Experience 
Clasificación:
5.0

Willow at this location is amazing. She goes above and beyond not only for customers, but her employees as well. Uhaul is lucky to have her!

STEPHEN B.  |  Overall Experience 
Clasificación:
5.0

Great service if needed again I would use the facility again.

Matthew B.  |  Overall Experience 
Clasificación:
5.0

Thank you for excellent customer service.

lametrie h.  |  First Impressions 
Clasificación:
5.0

They owner was great .The staff Willa was very on point and helpful. They were helpful during a stressful time. The exact opposite of where I picked the vehicle up from.

alexander b.  |  First Impressions 
Clasificación:
5.0

Very good customer service I will send anybody there to get a truck.

Nancy M.  |  Overall Experience 
Clasificación:
5.0

Willow and her team did an excellent job. Thanks y'all!

Destiny C.  |  First Impressions 
Clasificación:
5.0

Great set of people, very helpful.

Matthew B.  |  First Impressions 
Clasificación:
5.0

Service was just very good

walter b.  |  First Impressions 
Clasificación:
5.0

I was very much pleased with U-Haul over my 3 years experience with them!

Jimmy C.  |  Overall Experience 
Clasificación:
5.0

Thank you for your great help and assistance!

Jan W.  |  First Impressions 
Clasificación:
5.0

U haul is the only moving company that I will deal with. They make sure you are taken care of. They offer you services that you might need before the customer ask. To me that's top service.

Louise C.  |  First Impressions 
Clasificación:
5.0

Exceptional service from employee David Wolf. Very dedicated, energetic and willingness to help which is rarely found in business today.

billy p.  |  First Impressions 
Clasificación:
5.0

Taylor from the Decatur U-Haul Moving and Storage help us with finding the closes U-Haul Storage places for us She was VERY HELPFUL

Gary T.  |  First Impressions 
Clasificación:
5.0

This pickup location was 12 miles from the location I requested. This caused extra time and fuel expense that I would not have incurred if you had complied with my requested pickup location. There are several Uhaul locations that are closer and much more convenient. I scheduled the truck far enough in advance that you should have been able to honor my requested pickup location.

Randal H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janessa H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alanna A. 
Clasificación:
4.0

El cliente no dejó un comentario.

mellisa B. 
Clasificación:
5.0

David was kind courteous and genuinely respectful and very helpful.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alanna A. 
Clasificación:
5.0

The manager was really nice, polite, and helpful.

La'Tina B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra W. 
Clasificación:
5.0

The manager Willow that runs the site was very understanding of my one way move from California.With my truck being return a few day late, she was understanding. Also when I inquired about the storage there, she was very informative & inviting about how she keeps high standards at her work site. Excellent customer service, will diffently use this place for any future Uhaul business.

Peter A. 
Clasificación:
5.0

El cliente no dejó un comentario.

harnando M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE A. 
Clasificación:
3.0

9' cargo van was excellent. Very good vehicle on the highway!

buster B. 
Clasificación:
3.0

Great customer service by David Wolf, he helped me change my reservation last minute and was very eager to help at all times, even when he wasn't having the best morning at work.

Jose G. 
Clasificación:
3.0

Make sure the items is on the truck of what the customer purchase. Not cool to make a customer come back and not compensate them on inconvenience due to an error on uhaul terms.

shanta J. 
Clasificación:
5.0

Outstanding customer services

Gregory M. 
Clasificación:
5.0

Clerk was really nice and friendly

Walter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin Q. 
Clasificación:
5.0

Nothing but rates was different from.Miami this was very expensive

Erica T. 
Clasificación:
3.0

This location was fine I had a reservation at another location and I had the hardest time trying to get the code for the key box the person over the phone was NO HELP I am military and my license doesn't have a expiration date and she wasn't able to accommodate me like people have in the past she kept transferring me to different people without letting me know I was being transferred. I had to go out of my way to a different location to finish. The university location was fine was quick and in and out with no problem my issue was over the phone

ladarius A. 
Clasificación:
5.0

The owner is very courteous and personable. This was the best experience I have had renting from U-Haul.

Jerry F. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne F. 
Clasificación:
5.0

I was impressed with the customer service. Of course I expected professional and efficient, but the young men were also helpful and pleasant. You are fortunate to have them as employees of uhaul!

iris O. 
Clasificación:
2.0

El cliente no dejó un comentario.

NAKEYA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Augusto B. 
Clasificación:
5.0

Your clerk was extremely helpful and nice. After waking up to rain on moving day, he got us in and out quickly. Explained everything throughly and asked if we needed anything else.

Kianesha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhonda D. 
Clasificación:
3.0

The inside of the truck had a broken energy break and it got stuck for like 15 minutes when we tried to leave and they charged me an extra 30 dollars andndidnt tell me why.

Chelsey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jayne K. 
Clasificación:
2.0

I took a late lunch to pick up a tow dolly. It took a LOT longer than I anticipated because there was only 1 employee. This wasn't her fault but it is definitely a customer service issue. The U-haul reservation experience is a nightmare. It needs an overhaul. My expectation from making an online reservation at a specific U-haul location is that the equipment that I reserve will be available at the location where I make the reservation. Otherwise what's the point of showing a specific address? When you reserve a car for pickup at the airport you don't expect to have to drive to another location to pick it up. U-haul please fix your reservation system instead of having the customer call ahead to see if the equipment is going to be available at that location.

Daniel L. 
Clasificación:
5.0

Great customer service. No problem with the equipment and seemed genuinely concerned about me and my rental experience.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek N. 
Clasificación:
1.0

El cliente no dejó un comentario.

desiree C. 
Clasificación:
3.0

Parking was a nightmare. Not enough room for multi vehicles to be at once.

Elvis P. 
Clasificación:
1.0

I DID NOT RENT A UHAUL FROM YOUR OFFICE THIS PAST WEEKEND. I AM NOT SURE WHY I RECEIVED THIS SURVEY BUT I NEED FOR SOMEONE TO CALL ME ASAP . VERY UNPROFESSIONAL 678-770-2383 Teegra

Teegra K. 
Clasificación:
1.0

I did not get the truck I reserved for the third time. As u know I have ,spoke with several csrs and I'm waiting for someone to contact me

LACRISHA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

doris B. 
Clasificación:
2.0

Make the no smoking sticker bigger and make sure people know.instead of robbing them of $50. .my last $50

jennifer B. 
Clasificación:
5.0

Keep up the great service!

brenda K. 
Clasificación:
5.0

The only problem we had was we were supposed to pickup van in Decatur and prior customer did not bring it back so they sent us to Huntsville to pick one up. When we picked it up in Huntsville we were not aware until pickup that we would not be able to return in Decatur. So after use. which consisted of driving through Huntsville to Decatur, we had to drop off furniture and then drive back to Huntsville to drop the van off. Leaving us with approximately 30 extra miles we had to pay for. The attendant apologized and told us since it was not our fault to call the 1-800 number and the probably would give a credit. and the answer 24 hrs. I have called 4 times was on hold for an extended period and then was hung up on by the computer!!!!

billy L. 
Clasificación:
3.0

1-I reserved at a location in Madison and was required to drive 10 miles further into Huntsville to pick up the vehicle, costing me 20 miles extra in mileage 2-I filled the tank back up to where it was before I rented, even turning on the key to double check - but I was charged $8.50 for extra gas when I returned it. I asked why and got no answer. Won't go there again to rent.

Richard H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elaine C. 
Clasificación:
4.0

I had to use my blower to clean out the back. And. There was a 38 bullet in the driver door storage area. Unspent cartridge. The driver and passenger areas needed a simple cleaning. They were not clean. The brakes squealed At every stop. Van did what it was supposed to do. A little maintenance would go along way

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph L. 
Clasificación:
2.0

The guy who set me up with the trailer I rented was great. Courteous, helpful, zero problems there. The trailer itself was a 6x12. It evidently hasn't seen maintenance in ages, as the rod to the brake master cylinder was rusted up and the brakes didn't appear to work - the truck was doing all the stopping. The location itself is horrible, owing to the fact that there is almost zero parking lot. When I returned the trailer before they opened, there wasn't enough room to back it into a parking spot. I ended up having to remove it from the truck, and push it where I needed it to go. It rolled back and forth OK, but getting it to turn was really hard. I'd recommend getting UHaul equipment somewhere else, because this location isn't really set up for it.

TIMOTHY O. 
Clasificación:
1.0

My experience was not good at all, When I made my reservations I ask could I pay by cash I was told yes, but I had to use a credit card to hold the truck,I get there and was told l need a $100 to hold until I return the truck which was not told to me the day I reserved the truck,after I returned the truck I was told gas was $8.50 and $22 for the mileage which I was told .99 cents a mile I didn't go over 15 miles I went from university dr to Jones valley and back,the guy told me I may not be able to pay with cash by this my bill is $53.52 my card had already been charged $31.72 the truck I had was $19.95 I will never use Uhaul again.

elayne S. 
Clasificación:
3.0

The store was very clean, and the person that I turn the truck in to was very helpful.

Lenton V. 
Clasificación:
4.0

Clearly advertise that the one month free rental storage is a one time event. I was looking forward to saving money in August, I was told on multiple occasions that the truck rental would provide a free month, only to learn after renting the truck that it was a one time deal.

Ronald K. 
Clasificación:
5.0

Customer service was great !!!

Lori C. 
Clasificación:
4.0

Trailer was somewhat dirty inside. It had shredded paper in it.

Kenneth I. 
Clasificación:
5.0

Really can't say,but everyone was very pleasant and professional, reserved my truck online and it was ready as promised

Mike M. 
Clasificación:
3.0

I made a reservation about 5 days in advance for another uhaul location. When I received my email/text confirmation and found out that it was for this location, I called to confirm. I arrived right at 7am on Saturday and was told by the employee (I do know his name as it is on my agreement, but I will withhold it) that he sees my reservation, but he didn't have a truck for me. After I told him that I had confirmed, his reply was that "it happens sometimes". I found this to be completely unacceptable. After asking him what could be done, he remained silent and flustered for several minutes working on the computer. He then told me that he does have a truck but it has to be returned. I asked him what that meant (as I was unsure of the context). His response was to point to a truck out the window and tell me that he had only been open for a few minutes. I couldn't believe how he was acting. My dad was with me through this scenario and we were both pretty unimpressed. The employee ended up checking in a truck from a previous rental. It was very dirty on the inside which had been disclosed, but we were able to get on with our move which was the goal but seriously started off on the wrong foot. Uhaul's overall rental process seems a little unorganized as I had originally rented from a closer, more convenient location and then got bumped to this location due to availability. I would not have minded this at all had our encounter with this employee been a little more pleasant. I worked in customer service for years, so I get that it can be stressful, and that 7am is early, but our pickup experience was absolutely the worst. I will say that the lady that handled our return in the afternoon was very nice and made returning it very easy. Wish she had been there in the morning. It's not likely that I will be recommending this location. I did decide to write this though because managers do need to know how their employees treat their customers. Hopefully management will see this.

LuAnn P. 
Clasificación:
1.0

This location has no easy way to access it. Also the little boy that was working there was rude and acted like his job gave him some form authority. I'll drive 10 miles out of the way to go somewhere different next if I even use uhaul again. I'll probably go with Penske honestly.

spencer L. 
Clasificación:
5.0

I didn't find the staff as informative, kind or helpful as the other staff used to be.

Bryant C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
5.0

In and out with no bs.

Chad R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina W. 
Clasificación:
5.0

Gregory, the representative that assisted me was excellent.! He was attentive to my needs and made my experience with your company very pleasant. A respectful and pleasant young man. Positive experience, thank you!!!

ethel G. 
Clasificación:
1.0

The young lady at the return facility was so rude and was not going to let me return the car transport and we also went to three different facilities that would not take the return. This was in Huntsville, Alabama

ROBERT W. 
Clasificación:
3.0

I had ordered furniture pads, but they were not in the cargo van. I was refunded the cost, but it was still an inconvenience.

Geof M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek K. 
Clasificación:
4.0

I made the reservation and received the confirmation for the 4400 University Dr. & Putnam location, but when I arrived they said my rental was at the 4440 University location. They would not give me a ride to the changed location, so I had to walk over to it. Somewhat pissed about the confirmation/location system you have!

Fred E. 
Clasificación:
5.0

El cliente no dejó un comentario.

mercy W. 
Clasificación:
5.0

Very friendly staff. They were a big help.

robert H. 
Clasificación:
4.0

Fuel efficient vehicles.

Louis B. 
Clasificación:
5.0

There was no windshield wipers fluid.

Patty C. 
Clasificación:
4.0

Staff could have been friendlier, but were efficient and got us out quickly

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKEY B. 
Clasificación:
5.0

We were disappointed to hear that your company stop giving discounts to the military&retirees.

DANIEL B. 
Clasificación:
4.0

Not sure why U-Haul redirected me from the original location I requested. As I drove past to the redirected location I saw a 15' truck in the lot. The redirected location was 4 miles further.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK P. 
Clasificación:
5.0

Everything was perfect!! Great customer service!!! The Best Ever.

Alicia M. 
Clasificación:
2.0

The attendant that hooked up the trailer didn't hook it up correctly. The trailer fell off in the middle of the road. Luckily nothing of mine was damaged.

Cameron M. 
Clasificación:
5.0

We had to find a new location in Huntsville as the location provided by pick up location was not open and very inconvenient. Individual was very helpful. Modified contract and received trailer. â€"â€"â€"â€"â€" Equipment - is reliabale and consistent. Pricing - one way drop off is rediculoualy high. I understand such drop of fees, but when local fee is estimated at $20 and you charge $30 for a drop it's excessive. Future use or referral - likely to shop around and tell friends to do the same.

ben W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather C. 
Clasificación:
4.0

El cliente no dejó un comentario.

BILLY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

derek S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Goran B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ange Marie F. 
Clasificación:
5.0

The staff was very friendly and professional. The only issue I had was they were unaware the hold on my credit card was actually a payment for my estimated costs. Other than that, if I need another van/truck I'll use this company.

Duane J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark M. 
Clasificación:
5.0

Did not get a name, but all three employees were cheerful & efficient. I was offered one month's free storage which was a very nice perk, especially when moving to a new location.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Autumn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Virginia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

lynne M. 
Clasificación:
5.0

Wonderful people to deal with, very helpful.

sharon E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H. 
No se han enviado comentarios para esta ubicación.

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