Customer Reviews for U-Haul Moving & Storage at Two Notch Rd

3,009 comentarios

2339 Two Notch Rd   Columbia, SC 29204
(By Providence Hosp)

(803) 256-7397

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(803) 256-7397

2339 Two Notch Rd
Columbia, SC 29204
(By Providence Hosp)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I'm assuming that was the General manager in the green shirt. I've been there twice and he's always been very rude

KRISTEN T. 
Clasificación:
1.0

This location was very unresponsive to me concerning my guaranteed reservation. They did not have my truck ready on time despite me having called ahead to make sure it was available. This meant that the movers were delayed and I had to pay for an extra hour because the U-Haul I reserved was not available. They made me take an in town truck instead of one way which meant I spent extra money on gas and mileage! This cost a whole lot more for no reason and then the manager never contacted me after I wrote an email concerning this issue. When I called he was short with me and said all U-Haul might give me back would be $50 and I could call and complain if I wanted to but he doesn't do refunds! So I paid an extra $270 because they didn't honor their reservation.

Sybil R. 
Clasificación:
5.0

Location and people were phenomenal

Jack W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mital S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole M. 
Clasificación:
5.0

General manager is such a hard worker..he is always there working hard

Jerome M. 
Clasificación:
1.0

First off don't give customers the run around and charging unbelievable prices when online it says all of these discounts. I was scammed out of $163.00 for local move under 2 hours  the dolly wouldn't free so it made moving 3x worst never ever again

Jada B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ellen W. 
Clasificación:
1.0

I'm fighting the charges. The truck's alignment was off, and I had to get it towed. On top of it, I got charged for furniture pads that didn't exist. This was a fiasco.

Andrew B. 
Clasificación:
4.0

Put a hand trick on the trucks

JUDY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia T. 
Clasificación:
1.0

Truck was almost empty (gas). When I pointed this out to the store manager, he advised that one way rentals didn't include gas and I would not be charged at the point of return……which turned out not to be the case.

Dan C. 
Clasificación:
2.0

We had a reservation for a 15 foot truck for two months prior to move out. The morning we were scheduled To pick it up, I called to reconfirm and they told me they were no 15 foot trucks available. We had to go to another location and get a 20 foot truck which was more gas, And more challenging to drive. Was disappointing experience.

MARIA T. 
Clasificación:
3.0

Rented a 12x6 box trailer. The gentleman hook it up tested the lights then sent us on our way. When we arrived at our destination and started to carrying stuff out to the truck we discovered there was a pad lock left on the trailer door. Tried to call the store and just got referred to online. Went online and put in a request for help and never received a phone call. If it wasn't for a nice stranger in the neighborhood we were picking up the table from we would have been stuck out in the street with a dining room table and chairs with no way to get them home. Also when we dropped the trailer off after hours I tried to return it online but after several attempts I couldn't get past the second page where you take a picture of the clean trailer because it would never highlighted the continue button no matter what I would do.

Wayne W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan R. 
Clasificación:
2.0

I received three calls to remind me of my appointment, but when I got there, it was if they didn't know we were coming and the equipment I reserved was not on site

Scott L. 
Clasificación:
4.0

Fisrt weekend for college movel-outs and they has one one person on Site

Todd S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Quinn B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CAROLYN A. 
Clasificación:
5.0

The staff was very helpful and attentive. They helped me get in and out in a breeze

William V. 
Clasificación:
1.0

Get a new manger ! He was rude and very hard to deal with .I have rented from this location on several occasions, and have never been treated this poorly by some one ! You need a new manger !

donald D. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE!!!

PRISCILLA P. 
Clasificación:
3.0

There was an extremely overpowering odor in the cargo van of both tobacco and some sort of air-freshener or cologne to try and mask the tobacco scent. Not cool. A clean cargo van would have been better and easier to return in the same condition. There was dirt smudged on the outside of the van as well as in the seats, on the floor of the cab, and in the cargo area. We swept and vacuumed, but did not bother washing the outside of the vehicle.

Bobby B. 
Clasificación:
5.0

The young lady who helped me on Sunday April 24th was very professional and courteous 👍🏻⭐️

Andy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zyanna G. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK M. 
Clasificación:
1.0

My Reservation #: 20595576 and drop off location was at the following: Drop Off Location: U-Haul Moving & Storage of Fort Jackson 5604 Forest Dr Columbia, SC 29206 But when I got to the location the employee working there told me that I could not drop it off there and send me to another location, 30 minutes away. I requested that location because it is right outside Fort Jackson military installation (Where I live). After showing the employee my confirmation email she still would not assist us. poor working manners.

Gerardo G. 
Clasificación:
3.0

I was able to get a pickup truck on a Saturday with a same day reservation. I was grateful since I was only in town for the weekend. From reservation to returning the vehicle it was all of 90 mins, unfortunately the longest portion was the wait in the office to complete the paperwork for the reservation. The staff seemed overwhelmed w two complex transactions firing me to wait in line for 30 mins. Otherwise staff was great. Truck was not in best condition and was certain recently used by a smoker

Silvestro S. 
Clasificación:
5.0

Yes the manager Khalil goes above and beyond for his customers.. very helpful

Jerome M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl H. 
Clasificación:
1.0

I was charged 324 for my final bill then was charged another 181 which I have no idea why. When I first rented the uhaul the lady was very rude. I think her name was shaundrea. When we returned the uhaul the lady was very nice. The male manager there is also very rude. Out of all the uhauls this is the worst.

Rachel S. 
Clasificación:
5.0

Excellent service. Friendly and well trained personnel. Excellent service

rosa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer B. 
Clasificación:
3.0

The next time some one doesn't have a babysitter they need to stay home with the child instead of bringing it to work with them for safety issues and purpose

Marqui J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DaeQuon A. 
Clasificación:
5.0

Everything was fine, staff was professional and prepared . No hidden fees or charges, store was clean and stocked

CHARLIE F. 
Clasificación:
5.0

The personnel at the Two Notch Rd U-Haul location are uniformly excellent. I made several trips for various items while preparing for our move and each time the service was fast, courteous and very personable. They went out of their way to help! Highest recommendation! Andrew Waldo

Andrew W. 
Clasificación:
5.0

Inside can should have been cleaned out but it wasn't so we had to wait an additional fifteen minutes.

Johnnie C. 
Clasificación:
5.0

The new management is very professional .

Oneyke D. 
Clasificación:
5.0

The guy was so helpful to unhook my car with better half so I could unload the truck and bring it back a day early.

Leyda T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracey A. 
Clasificación:
3.0

Gas needs to be in the truck. How can you really expect me to return a truck on E when I couldn't go 10 miles before needing to put fuel in the truck

Michael P. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
3.0

El cliente no dejó un comentario.

LaTasha C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ponce B. 
Clasificación:
4.0

Everything was good

Derrick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Efrain L. 
Clasificación:
4.0

Everything was great but there was one hour delay on pickup, the previous customer was late and there was no other option.

Amirabbas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Josh P. 
Clasificación:
5.0

Nothing to add

Ponce B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRADLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
1.0

Poor customer service

MICHELLE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
1.0

charged me for 722 miles and only went less than 100 resulting in my card being charged over 800 and I only moved 2.5 miles away. Beware

oneyke D. 
Clasificación:
3.0

My price was different when I got to the shop to pickup even though I entered all the information. I was told that was just a quote.

Michael W. 
Clasificación:
4.0

Cab of the truck was a little dirty. Everything worked well and was convenient to use, check out, and return.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL S. 
Clasificación:
5.0

Nothing, everything was above expectations. The team members were eager and willing to assist with smiling faces, and very very professional. I can honestly say I admire the great teamwork between the 2 gentlemen that was working that day.

JENNIFER Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

darryl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY C. 
Clasificación:
5.0

N/a

Shelley B. 
Clasificación:
3.0

The truck seemed like it was having engine issues. It didn't want to go in gear at first. I don't think is right that I was charged a full rate to have use of a truck for an extra hour. A prorated amount yes, but the service rate for a full four hours.

BEVERLY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

TROY W. 
Clasificación:
2.0

When I first arrived to the location. I told them I had a reservation for a 15' truck, 6 blankets and a appliance dolly. They had the truck available but didn't have any blankets nor the dolly. The sales person had to call the costumer service number to find a dolly. None of the other local Columbia stores had a dolly. So I had to find one to use from a friend. The overall check in process was about 50 mins. I was also delayed by the card reader being down the sales person had to manual put in my car information. The young lady that helped me was very nice and was trying to help all that she could. Return the truck was much easier than receiving the truck.

JORDAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN H. 
Clasificación:
1.0

El cliente no dejó un comentario.

VALERIE T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Janet S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONTGOMERY M. 
Clasificación:
5.0

Perfect. Pre-registered online and it could NOT have gone more smoothly,

Bryanne L. M. 
Clasificación:
2.0

2000 miles overdue for oil change, service light stayed on. Left turn signal out of order. And van advertises as $19.95 per day however I was charged $89.95. HORRIBLE

Shannon C. 
Clasificación:
1.0

Tire needed air and I never thought a 10 day rental would have cost 566.41 when the cost per day is at 19.95 plus tax and milage even though I said the extra for a hundred miles first experience and last

SHAKEMA B. 
Clasificación:
4.0

Only thing I didn’t like was i had water damage from when it rained

Letika S.  |  Overall Experience 
Clasificación:
2.0

Check your camera before charging people another day…I took a video when I returned y'all truck. I knew something like this was going to happen.false customer service about 20 miles free.

TERESA M. 
Clasificación:
5.0

Awesome customer service 👏

KIANNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEKITA D. 
Clasificación:
5.0

The staff is always welcoming and knowledgeable

CHERYL H. 
Clasificación:
4.0

Short handed or extremely business at the time

Gary C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR F. 
Clasificación:
5.0

Excellent. Truck ready and waiting. Guys were nice and personable. Hate moving things, but it was a breeze when it goes this well. Many thanks!

Anne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS W. 
Clasificación:
2.0

When I received the rental it was not clean. There was a face mask attached the the passenger seatbelt. What looked to be coffee spilled from the steering wheel over to the passenger side. Gas was actually on 1/4 and not 3/8 as stated on the form. After leaving two warning came on for the front driver tire pressure and the rear passenger tire pressure.

DeShondra Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLTON B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kieria E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH L. 
Clasificación:
5.0

Reliable & convenient!

NESAN S. 
Clasificación:
3.0

Trailer was not secured before we took off. Separated from hitch when we crossed first railroad track.

TONY S. 
Clasificación:
4.0

When I asked for a receipt, they mentioned it'll be emailed to me. I never received a copy. I received one when I worked with customer care to resolve the issue I was working with. Other than that, the associates there were great, helpful, and friendly!

Louis B. 
Clasificación:
1.0

El cliente no dejó un comentario.

JANIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy M. 
Clasificación:
5.0

Customer service at the location was excellent.

SHANE M. 
Clasificación:
5.0

They were extremely helpful and and knowledgeable. They directed me on how to get moving help as well.

Jennifer Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Letika S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L.  |  Overall Experience 
Clasificación:
5.0

You guys were great...very nice people person

TRACEY F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK L.  |  First Impressions 
Clasificación:
1.0

The manager is very rude and unprofessional! So is her staff will NEVER return to that location. I use U-Haul a lot and have never been treated so poorly.

Laquita T.  |  Overall Experience 
Clasificación:
5.0

Manager was very professional and nice.

James B.  |  Overall Experience 
Clasificación:
1.0

This location stated they didn't have any units available for storage, even though I had reserved one. Instead of trying to assist me, they directed me to another location. Awful.

Rachel H. | Reservación
Clasificación:
5.0

Thank you Uhaul

TOYA J.  |  Overall Experience 
Clasificación:
5.0

Love the staff

PINKIE J. | Reservación
Clasificación:
5.0

Did not go on the premises as this was for delivery of Uboxes. Just gave a favorable review. People were very helpful and efficient with respect to delivery and pick up!

DEBORAH M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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