Customer Reviews for U-Haul Moving & Storage at Tulane

10,377 comentarios

2801 Tulane Ave   New Orleans, LA 70119
(Mid City corner of Tulane and Broad)

(504) 821-3300

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(504) 821-3300

2801 Tulane Ave
New Orleans, LA 70119
(Mid City corner of Tulane and Broad)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah R. 
Clasificación:
2.0

I made a reservation the night before for a 15' truck, when I arrived to pick up there were no longer any 15' vehicles and I was instead given something larger. I asked if I could have a smaller truck and was denied despite there being several in the lot. This made navigation, moving, and filling up the gas incredibly difficult.

Maverick S. 
Clasificación:
5.0

Get Ms Ruth an Mr. SCOTT some more help in ther

Brian D. 
Clasificación:
3.0

6 X 12 trailer I picked up was probably the best one I have ever got from UHaul, and I have probably rented at least 8 or 10 in the past 10 years. It had brand new tires on it which was comforting. Nice folks at this location but the location is kind of hard to get in and out because of its tight location in the city.

William S. 
Clasificación:
1.0

Too long to even list the mis - management of this location. But I did over hear employee say. They didn't care.

Robert G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Salena S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah J. 
Clasificación:
3.0

El cliente no dejó un comentario.

TRACY C. 
Clasificación:
5.0

could have used help with the mirrors before i left, they just gave me the keys and sent me off

Bryan M. 
Clasificación:
5.0

Pick-up and drop were quick and easy.

Nadirah M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhona M. 
Clasificación:
5.0

I received my trailer in a timely manner and all my questions were answered.

Jeramie T. 
Clasificación:
3.0

The staff were doing what they could, but there weren't enough of them to keep up with all the people in line and I waited over 30 minutes to pick up the truck.

Jamie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Keith C. 
Clasificación:
3.0

There needs to be more than one person behind the counter. The person working when I was there was competent, calm, and friendly, but still It was almost a half hour wait to get checked in. The person behind me was just trying to buy a couple of boxes. Surely there could be a rental checkin counter and a separate purchasing counter to make things smoother for everyone? I saw a few people who wanted to buy moving supplies walk out because the wait was too long. I think y'all probably lose a lot of sales that way.

Aaron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Moema F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashika B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lydia B. 
Clasificación:
5.0

Mr. Garrett was great with the check in. Many thanks!

George V. 
Clasificación:
5.0

I really don't have any complaints

rodney J. 
Clasificación:
1.0

I waited over an hour to drop off and pick up truck

SEAN M. 
Clasificación:
5.0

The service was excellent. There was an issue with my hitch and lights which they fixed for ke. It was greatly appreciated.

Susan M. 
Clasificación:
5.0

The customer service was very professional considering he was the only one working that morning with a long line of customers. It was storming yesterday morning and the 1st uhaul I rented was leaking water from the roof. When I brought it back, he switched trucks for me quickly. He was also very helpful when I returned the truck yesterday evening.

Ansel A. 
Clasificación:
5.0

Great customer service. Professional and helpful staff. Great location with everything you need.

Pamela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

rigoberto B. 
Clasificación:
4.0

El cliente no dejó un comentario.

anandi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

irene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valarie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BONNIE C. 
Clasificación:
4.0

Good overall experience. Young man assisting with trailer hookup was very helpful. One suggestion is better instructions on where to go and how to find help for trailer hookup.

Laura C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devin S. 
Clasificación:
5.0

Easier return check in

JOSEPH M. 
Clasificación:
2.0

hire some people 5 people in line and one person working

jeanette J. 
Clasificación:
1.0

Professionalism Responsiveness Customer service sucks

Ariantae S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice A. 
Clasificación:
4.0

Ruth was amazing. It was quite busy and she kept her composure. She provided excellent customer service. The two guys that were outside are hard workers too. I would give them a raise.

Catherine L. 
Clasificación:
3.0

Couldn't get a dolly and I think it's unfortunate that someone else didn't bring it back

Stephon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

John E. 
Clasificación:
4.0

Improve after hours rental returns process.

Frank M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olga G. 
Clasificación:
5.0

Everything went smooth employees very professional

glenda J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yolanda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Declan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
2.0

Customer service is below average

Keith F. 
Clasificación:
5.0

The lady that checked me in was friendly and extremely knowledgeable. She walked me step by step so clearly I had no questions what so ever .

Arnold T. 
Clasificación:
5.0

Great customer service and outside help

Joe F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manju T. 
Clasificación:
4.0

I still haven't received my receipt, and can't get anyone to answer the phone

Patrick M. 
Clasificación:
5.0

The people at this U-Haul location were all knowledgeable, professional, and friendly. I highly recommend it.

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maju T. 
Clasificación:
3.0

El cliente no dejó un comentario.

LD P. 
Clasificación:
5.0

i had ordered my van to be mobile pickup but when I got there the system had changed it to counter pickup

Karianne G. 
Clasificación:
2.0

I had done an online check in when I reserved the truck then modified the reservation and it may have taken the online check in part off when I edited it on accident because when we got there it was not working so we had to wait in line for over an hour. The desk staff was nice but it took so long In there with only 2 people working the counter and the truck we had had a busted headlight and felt unsafe to drive. The movers we booked through the haul website were the absolute worst ever too. I would not go to this location again. I recommend the UHAUL on St Claude.

Sequoya Maria L. 
Clasificación:
5.0

Everyone I interacted with at our drop off location was a joy to work with. Especially the young man that checked us in. Smiles and thank you from everyone. I wish Jacksonville could learn from this location what customer service should be like.

Nathaniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karsandra H. 
Clasificación:
5.0

Great service fast attentive

Renard S. 
Clasificación:
3.0

The app wasn't working, when I finally found my truck it was blocked in by another truck, when I spoke with customer service they were acting like I was wrong, they gave me another truck that was on 1/4th a tank of gas and the A/C was broken.

Daniel H. 
Clasificación:
3.0

El cliente no dejó un comentario.

sharonda J. 
Clasificación:
5.0

This is my "go-to" U-Haul location. The staff is friendly and professional, the equipment is always ready and in good repair and location is ideal. I frequently recommend this particular location to friends and family

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim P. 
Clasificación:
3.0

I really liked the truck and the ease of getting it. But please keep from changing the prices for the service. It started at one price but then you keep adding charges and don't explain why. I thought I was paying one price but ended up way more expensive. Not cool.

Lori M. 
Clasificación:
4.0

Make sure there isn't a check engine light before even pulling off the lot.

Carlos W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael H. 
Clasificación:
3.0

Rented a truck with a transmission that was on the verge of going out . When i picked up the vehicle the gas gauge was on 3/8 of a tank , drove a total of 12 mi and put $15 of gas in. the needle didn't move ,put in another $10 still didn't move , put in another $20 and the needle move back to 3/8 . Told them at Uhaul the gauge was broken they simply shrugged . Not doing business there again .

GARTH H. 
Clasificación:
1.0

- Simplify the process - Get live customer support - Clean vehicles more thoroughly

Mwaka M. 
Clasificación:
2.0

The price was ridiculous in Louisiana to return to Texas. Another customer that day did the exact rental coming from Texas to Louisiana and were charged around 350, but I was given a price of 900 +. Wow. I arrived at Uhaul 12:45 and didn't leave until 2:38 for some reason equipment along with paper work continued to be the issue. I was very disappointed in the way Uhaul chose to take advantage of me in this situation especially since I have been a customer for years.

Takelia C. 
Clasificación:
2.0

The primary issue I encountered was related to a one way return of a trailer. One of the Uhaul employees helped me unhook the trailer from my vehicle, and promised to email me an invoice indicating the trailer was returned. I will take some blame for trusting this would happen. In hindsight, I should have insisted that he check the trailer in and give me a final invoice before I left. By the way, I returned the trailer a day early. Two days later I received a call from Uhaul wanting to know when I was going to return the trailer. Over the next two days, I had at least three different phone conversations with customer service and asset recovery about the issue. I had already traveled back home (in another state), but had my son go by to take pictures and videos showing the trailer at the return site. After 3 days of fielding calls and emails, Uhaul finally acknowledged the unit had been returned, and closed out the rental agreement with no further charges. My suggestion for Uhaul is if their system shows a unit has not been returned, contact the Uhaul site designated for return to make sure if return unit is physically on their yard BEFORE contacting and harassing the customer about the return. Lesson learned......next time I won't leave the return site without confirmation their system shows the unit returned. Also, be sure to take pictures and videos so you have proof.

MICHAEL G. 
Clasificación:
4.0

Location personnel was great. However the Uhaul reservation and online, program has to be modified to be user friendly.

Thomas H. 
Clasificación:
3.0

Every thing was incorrect from the mileage off 8 miles to the fuel off 1/4 tank to the trash and old food behind the seat. The truck smelled like cannabis and cigarettes.

Patrick L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory G. 
Clasificación:
4.0

Much improved from all other times I've used this location over the past 3 years. No unprofessional behavior of lobby staff, friendly and thoroughly out within 15 min. My Van was ready once I left office. I've Never given good rating to this location and prepare myself for aggravating experience. I Was Pleasantly Surprised.

Neesa J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
3.0

I turned my vehicle in ahead of time and was called asking when will I bring it back. The attendant never checked me in or sent a receipt.

Glenn S. 
Clasificación:
5.0

This is the best service I have ever received from Uhaul ever in my entire life. I will make this my exclusive hub for all my hauling needs.

Terri F. 
Clasificación:
5.0

El cliente no dejó un comentario.

George K. 
Clasificación:
5.0

The unit that I rented seemed to “rattle” when I would hit the slightest bump. Maybe the cargo box siding against the cargo box framing? Some isolation inserts or polyurethane caulking may be the solution to get rid of the “rattling” Also, the engine light came on at the end of my rental. Might want to check it out. Gracias

George C. 
Clasificación:
4.0

I was very pleased with the customer service and equipment

James B. 
Clasificación:
3.0

Make sure every window and mirrors are clean with window cleaner before someone rents .

Timothy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Conrad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus R. 
Clasificación:
5.0

Takes to long to sign in to get vehicle. Friendly staff!

Margaret B. 
Clasificación:
5.0

The guys on Tulane street was excellent in every way 👍🏾👍🏾‼️Much better than the Houston one 😩🆗

Billy W. 
Clasificación:
3.0

I'm considering posting my pictures and video to the Google Reviews, etc. Truck was horrible, lights were coming on, needle kept spiking to 4-5RPMs, gas was not where it should be at rental, paid almost $800 for a truck and the truck was unusable for most of my move. I have video showing the ride, the dash lights, the gas meter and where the paper says it was, the dirtiness of the cabin. I deserve a refund. No one addressed my videos of all the problems with the truck. U-haul customer service has gone down.

Carla R. 
Clasificación:
5.0

Keep up the good work

Tamara B. 
Clasificación:
5.0

J & J Movers were outstanding. First, they were on time , introduce themselves and very professional. Immediately, they scoped the task at hand and went right to work. Myself and a buddy of mine offered to help but they took charge of the job and all we did was watched and observed how efficient and easy they worked. They setup everything that needed assembling and moved everything into place without any problems. I would highly recommend J & J Movers to anyone needing assistance with their moving. Very nice and professional team that has a very good chance very successful Movers.

Jason H. 
Clasificación:
5.0

They were very busy due to a shortage of workers first thing. Yet the workers were efficient and helped so much.

Kristi W. 
Clasificación:
5.0

Everything was great, however, the vehicle did say that it needs to have the the tire pressure checked.

Jerrica K. 
Clasificación:
5.0

Everything was all good, but the lady inside had assigned me a trailer that was buried by 20 other trailers outside, so the guy outside had to go back inside to assign me a trailer that was accessible without moving all the other trailers. The guy outside did that very quickly, but it might be a good idea for UHaul to have the inside person at the counter and computer check with the guys outside first to assign a trailer that isn't buried behind other trailers to save everyone a step.

Ryan L. 
Clasificación:
4.0

The check-in process was less than enjoyable. No one was able to clearly provide instructions. And my vehicle was not checked in on the day I brought it back. I got a call from uhaul the next day asking when I was returning the truck. The rep was very nice and cleared up the misunderstanding quickly, but it speaks to how poorly the return process is managed.

Kurtis M. 
Clasificación:
4.0

The staff could do some more training on where the literature is for driving with trailer safety pamlets. Otherwise, it was a good experience.

Camilla F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Renita G. 
Clasificación:
4.0

I requested a 26' truck for pick up at 8am in Baton Rouge. And instead I got a 20' truck for pick up at 10am in baker (about a 30 minute drive). Not only was this highly inconvenient and through a major wrench in our moving plans, but I was never called with the details like I said I would be. I was told I'd receive a call by 6pm on 4/8. But I never did. So I was only given this information after I reached out myself. And I was never offered a discount for the inconvenience and lack of service. Will probably go with another company next time

Caitlin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eliseo J. 
Clasificación:
5.0

El cliente no dejó un comentario.

sheila w.  |  Overall Experience 
Clasificación:
5.0

The young Rep you have by the name Cameron is Amazing...Find more People like her you can't loose.

elicia j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte P.  |  Overall Experience 
Clasificación:
1.0

This location was very disorganized

TYREE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

antoin c.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Gary M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

brian y.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Gary M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

rohonda j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA J.  |  First Impressions 
Clasificación:
5.0

All was easy to use and access! We really appreciate it!

Francisco C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myel B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jessica p.  |  Overall Experience 
Clasificación:
2.0

I was never emailed my receipt.

Kevin W.  |  First Impressions 
Clasificación:
1.0

I was very disappointed 😔 the unit was damaged by hurricane Ida 08-29-21 and know one call me to come check on the unit I paid additional 4 months of rent before I found out

Hazel S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Shanira S.  |  Overall Experience 
Clasificación:
5.0

All was good, thanks!

Francisco C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandee S.  |  Overall Experience 
Clasificación:
1.0

Reserved a 4 bedroom storage or 4 room storage and when I went to put the furniture in the storage unit was a closet. I talked to the manager Brandon Pierre and he was very rude and said that's all they had available. I stood talking with the associate before he even came out the office and his office is literally one step away. We went back and forward about the storage not being a 4 bedroom unit. He said the person that helped was working from home and didn't know what sizes the storage units are, I told they should have knowledge of anything they are selling from uhaul. Brandon gave me a refund on the storage but I feel I should get a refund for the truck that I used and loaded for nothing. Tulane Ave. UHaul is very unprofessional and unorganized. Would not recommend anyone to that one.

LaShanda T.  |  First Impressions 
Clasificación:
5.0

Brandon demonstrated Excellent Customer Service.

Darnell G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mamie B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

meryold d.  |  Overall Experience 
Clasificación:
5.0

Brandon was very Helpful and Knowledgeable. I wish I could give him 20 ⭐️

Darnell G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanne M.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Tramaine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chasity J.  |  Overall Experience 
Clasificación:
5.0

Brandee and Brandon were amazing. They both were knowledgeable, helpful, and extremely pleasant.

linnell s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley H.  |  Overall Experience 
Clasificación:
4.0

So far, so good...thanks for all the help!

Laura T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gwendolyn T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Earl s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanette M.  |  Overall Experience 
Clasificación:
3.0

I move n two days later i come check my unit i see roaches it was lil baby so i kiil it few days later i move some stuff from the storage n un pack roaches so i moved everything out didnt even stay a full month.

melvin h.  |  Overall Experience 
Clasificación:
5.0

🙏🙏🙏

Terry M.  |  First Impressions 
Clasificación:
5.0

Thanks fo your assistance

Ashley H.  |  First Impressions 
Clasificación:
2.0

When changing over ownership about a year and a half ago, within 10 minutes someone backed a U-haul truck into my car and caved in the driver door. The reception was unhelpful and said they could not check security cameras and I was given a contact number to call. No one answered this number or responded to my voicemails. I assume that it was the business that backed the truck into my car, it cost me a $500 deductible. I would in no way shape or form recommend such a business to anyone.

michael f.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Betty S.  |  Overall Experience 
Clasificación:
3.0

Deben mejorar la limpieza y el orden en la oficina y en las instalaciones de almacenamiento

Nelson C.  |  Overall Experience 
Clasificación:
5.0

No issues. Was a very nice experience

Bhekinkosi N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARVEL B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mamie B.  |  First Impressions 
Clasificación:
5.0

The staff was very friendly and helpful

Tricia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany C.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

daphne j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY W.  |  Overall Experience 
Clasificación:
5.0

AC was broken very hot inside the office Area

Virginia F.  |  First Impressions 
Clasificación:
5.0

Thank you for keep my thing s safely

Martoria J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Myesha S.  |  Overall Experience 
Clasificación:
1.0

Attendant always has a attitude the young lady wit the draidlocks every time I pulled up at the u-haul she turns her nose up all the time I speak she never speaks back that's one of the reason. Why I'm placing my things in another storage unit somewhere else

Darnell B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dana p.  |  Overall Experience 
Clasificación:
3.0

If the office staff was not so slow it would have been excellent. They are in no hurry to do anything even when the place is full of customers.

Tyrone T.  |  Overall Experience 
Clasificación:
3.0

No A/C Slow computers making wait times for excessive

LORI F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalind H.  |  First Impressions 
Clasificación:
5.0

I moved from Louisiana I was treated with respect

David A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Betty S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Clarence R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lillian s.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Ronald Y.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

patrick p.  |  First Impressions 
Clasificación:
5.0

Best experience ever❤

Arielle P.  |  First Impressions 
Clasificación:
1.0

Moved out of storage unit. Told store desk employee and followed their instruction. I was getting emails about my stuff being there and my payment was late. I called and told them I moved out. I got emails about stuff going up to auction. I called and told them I moved out. I left a few things because I could not get them. I told desk employee. I even asked if they had somewhere I should throw the few things I had left. I have asked multiple times to speak with manager. Waited on phone for hours multiple times for almost a year. Was told he would return my call ever time after being placed on hold for unrealistic amounts of time. Was told he was hooking up trailer, filling up propane, checking truck, over in storage. None of these things should take almost two hours. He has never returned my phone calls. My account was sent to collections for over $1400. I am so disappointed and disgusted with the staff at this facility. I did everything I could to get this matter straightened out. The employee instructed me wrong. Had I known this would happen of course I would have done it differently. The manager avoids his duty to speak with customers and discuss important matters. I would not recommend this facility at all nor any Uhaul facility if I can not get this off my credit history. I should not have to pay for a storage unit I moved out of. I can not drive four hours to speak to a manager face to face. I am now going to reach out to headquarters on the matter.

Mary B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JOY T.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Dione C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Oluwagbbemi a.  |  Overall Experience 
Clasificación:
1.0

Manager Debbie should be fired for lying about an incident

GLENN W.  |  Overall Experience 
Clasificación:
5.0

a very clean and well organized storage facility! the staff was super helpful and kind great experience thank you!

Jeroen H.  |  Overall Experience 
Clasificación:
5.0

The day I had to move out, the elevators were broken. And I had to take stairs where the door kept closing and locking on me.

Toni P.  |  Overall Experience 
Clasificación:
3.0

3 hour wait fir my truck

BRITTANY S.  |  Overall Experience 
Clasificación:
5.0

I am giving excellent because the staff was very pleasant and helpful. I do have a problem because in the description of the storage unit it said 5xx8x10 and it is not that it is 5x8 at the front but it drops down to 4 or 3 foot. I really needed a storage unit as advertised. I will need to get into the storage unit often. I do not want to have to go and have to remove everything or close to everything just to get items out and put it all back just have to take it all out again to put it all back. I did not say anything the day I took possession because I was extremely tired and did not want to lose my temper. I hope that we can work something out because honestly it is misleading and I expect better of U-Haul.

Patrick W.  |  First Impressions 
Clasificación:
5.0

Was great. Was economical. Was needed. Happy for the service. V

Vee t.  |  Overall Experience 
Clasificación:
5.0

We really enjoyed having our items stored in the two units at U-haul on Tulane. The team was very nice, caring and considerate The unit was clean, secure, safe and always temperature cool.

Jarrod R.  |  Overall Experience 
Clasificación:
5.0

Very clean, pest controlled, climate controlled, well lit, & safe.

CHRISTINA C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

alden g.  |  Overall Experience 
Clasificación:
1.0

Very slow customer service

Jasmine w.  |  Overall Experience 
Clasificación:
2.0

I did my reservation by internet and the price showed 69,96 $, then when I did the deal the price increase to 79,95 $, without explanation.

Nelson C.  |  First Impressions 
Clasificación:
3.0

I would recommend this Uhaul, based upon your proximity limitations.

Monique S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Katelyn T.  |  First Impressions 
Clasificación:
4.0

Brandon, General Manager, was extremely helpful to us, and was willing to put in way above average effort To make sure we were happy.

timothy n.  |  Overall Experience 
Clasificación:
5.0

I was actually the opening Manager before the storage units were built. We worked out of the temporary trailer when everything was manual before computerized. That was in the mid 70's. It was great to use the service of the facility that launched my career. Than you and I will love to refer people to your facility.

GARY MICHAEL S.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Jozelle K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MAGGIE E.  |  Overall Experience 
Clasificación:
5.0

I was very pleased, this was my first time renting a storage.

Ellamae A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarrod R.  |  First Impressions 
Clasificación:
4.0

Thank you for taking care of our Loyola student The move out was traumatic for everyone and you made it much easier for us. We live in north Alabama and could not come and help. The young man that was on the phone with me did everything he could to make it convenient for us Thank you

Erica T.  |  First Impressions 
Clasificación:
5.0

Staff was exceptional!!! There was a problem with the swipe card working but the staff were friendly and helpful. Awesome job!!!

stephanie v.  |  First Impressions 
Clasificación:
5.0

Love Mrs. Ruby!

Robert R.  |  Overall Experience 
Clasificación:
5.0

Ok when i went to close my stroage she told me a refund was going on card.i hate some one to lie she is a lier so i call her 2 day she said another lie but i want u 2 no god dont sleep i was looking for my refund thats what made me call the bank to see where it was she is a lier that so wrong

denise t.  |  Overall Experience 
Clasificación:
5.0

Mr B and the guys made my experience the best thank you.

Jacqueline T.  |  First Impressions 
Clasificación:
5.0

It was a very nice experience.staff was very a joy and funny and entertaining..Mr Brandon in my opinion is a darn good manager he handles situations very polite and professionally it was a delight and a pleasure.you all picked a very respectful and responseable young man.

beverly b.  |  First Impressions 
Clasificación:
5.0

Everyone was so helpful and pleasant to work with.I would recommend U Haul anytime

Carolyn W.  |  First Impressions 
Clasificación:
5.0

The store manager Brandon was very professional and courteous. I was a difficult customer and even though I didn't make his job; he was still very pleasant and helped me resolve my account issue.

shandell b.  |  Overall Experience 
Clasificación:
5.0

Will most definitely use again

Leronda M.  |  Overall Experience 
Clasificación:
5.0

I was given good service the whole time. The young lady who handled my reservation was friendly, polite, professional and helpful. She had a good attitude.

SARAH W.  |  First Impressions 
Clasificación:
4.0

Personal amable

denise lee d.  |  Overall Experience 
Clasificación:
5.0

Friendly staff, very clean storage area, easy access.

Myriam C.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful and friendly.

Eva S.  |  First Impressions 
Clasificación:
5.0

Brooklyn was very pleasant and knowledgeable. The process was extremely easy and quick.

shandell b.  |  First Impressions 
Clasificación:
5.0

The manager and everyone that I came in contact with were exceptional people. They knew my situation and they bent over backwards to help me.

joanne b.  |  First Impressions 
Clasificación:
2.0

The place is rat infested. Rat poop all over my belongings and when I checked out we found a dead rat. Very disqusting!

JACQUELINE K.  |  Overall Experience 
Clasificación:
5.0

James noticed my storage unit was empty and called to see what was up! That was so helpful since I had been trying to contact someone about terminating my contract and I couldn't reach anyone.

Maria A.  |  Overall Experience 
Clasificación:
5.0

Angelique couldnt have been better in every way. Knowledgeable kind understanding. If it hadnt been for her i would have had an emotional meltdown after a grueling few days. Give her a raise

michael s.  |  First Impressions 
Clasificación:
5.0

EXCELLENT👍🏾👍🏾👍🏾

CLARENCE F.  |  Overall Experience 
Clasificación:
2.0

Line was long to door, 1 person working, no air conditioning. Rental truck slow. Assigned storage had lock on door, took 20 minutes for someone to remove. Waiting caused lost time to return truck.

sharon n.  |  First Impressions 
Clasificación:
4.0

Check in and Check out was backed up considerably prolonged. Inadequate staffing with very inefficient computer system made for very long wait time. My 8:00 rental wasn't done until 8:40.

Guillermo O.  |  First Impressions 
Clasificación:
5.0

Excellent. 10. Plus. Would do business any day. Keep up the good work.

Patricia F.  |  Overall Experience 
Clasificación:
5.0

:)

amanda g.  |  Overall Experience 
Clasificación:
3.0

NO COMMENT

Andrea W.  |  Overall Experience 
Clasificación:
2.0

Staff is very nice but this place has a major pest problem. Most of the items in my unit had to be thrown away or deep cleaned as it was covered in rat feces and urine. Traps aren't helping!

KIERA W.  |  Overall Experience 
Clasificación:
5.0

Thanks for making moving so easy and for being the best crew!

Emory B.  |  First Impressions 
Clasificación:
5.0

Very Polite and helpful

Gene V.  |  Overall Experience 
Clasificación:
5.0

A

John R.  |  Overall Experience 
Clasificación:
4.0

The only reason U haul didn't get excellent from me is: they charge $15 late fee even if you are a day late. Otherwise, it was a pleasure using them.

Yinka F.  |  Overall Experience 
Clasificación:
5.0

I was very impressed and satisfied and I would like to thank You very much and I liked all the smiling faces

Ava D.  |  First Impressions 
Clasificación:
5.0

The staff was so kind and helpful. It was so secure and convient to access my things. I highly reccomnet to anyone else!

Ashley W.  |  Overall Experience 
Clasificación:
5.0

Line a little slow at first but once you get to the counter, they are very through.

Joyce O.  |  Overall Experience 
Clasificación:
5.0

a

John R.  |  First Impressions 
Clasificación:
3.0

Overall I think the experience of using Uhaul U boxes for a long distance move was good. Although upon arrival my couch had a hole in it and some of the furniture was scuffed all in all not bad at all

NICOLE C.  |  Overall Experience 
Clasificación:
2.0

I moved out due to rat infestation. I had to throw away 5 baby items since it was covered with rat feces. I've stored twice at Public Storage without problem. Front desk lady was uncaring.

Asha M.  |  Overall Experience 
Clasificación:
5.0

The service I received was excellent from you all it only took 10 minutes and I was out of there yeah I'll work real fast y'all have a good team going I never been waited on so fast thank you all.

Vanessa D.  |  First Impressions 
Clasificación:
5.0

Great service all around!

Julius w.  |  First Impressions 
Clasificación:
4.0

Had a good experience

beth n.  |  Overall Experience 
Clasificación:
1.0

I have had nothing but problems using your facility and have moved my things out of the unit and your customer service is garbage. I will tell everyone I know to stay as far away from uhaul as possibl

heather vrae m.  |  Overall Experience 
Clasificación:
4.0

I’m too old to move myself!!

Connie L.  |  First Impressions 
Clasificación:
5.0

The customer service at this facility is excellent! Many thanks!

Kim M.  |  Overall Experience 
Clasificación:
5.0

I enjoyed the great customer service especially the manager. She was great at her job.

Zirielle J.  |  First Impressions 
Clasificación:
5.0

The staff and manager were extremely helpful! They saw I was in a time crunch for a flight and made my transition smooth

Janet R.  |  First Impressions 
Clasificación:
5.0

Brooke-Lynn was amazing, she made sure I was taken care of even though the computer was not making it easy.

shannon r.  |  First Impressions 
Clasificación:
4.0

Thank you for our storage time with U-Haul Moving & Storage at Tulane. We were well pleased.

samuel p.  |  Overall Experience 
Clasificación:
1.0

The one and only reason I am not eating the facility as excellent is because my boxes and mattress where covered with mice/rat pellets of poop. And, we found a dead - the unit had the worse smell ever

patricia v.  |  Overall Experience 
Clasificación:
3.0

Very friendly and helpful staff

Charminetta A.  |  Overall Experience 
Clasificación:
5.0

Thoughtful and helpful, Theresa

gabou m. | Reservación
Clasificación:
3.0

The experience could have been better had the store had better customer service. Every time you would call the store the calls would be forwarded almost always leading to one having to come in.

Chelsea M.  |  Overall Experience 
Clasificación:
5.0

Ms. Ruth and her staff were very helpful and accommodating.

lance c.  |  Overall Experience 
Clasificación:
5.0

The facility was very clean and convenient. The staff was very helpful and friendly!

Kelley S.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful May need more counter agents on the weekend

THOMAS S.  |  Overall Experience 
Clasificación:
3.0

They were scheduled to open at 7:00 and they didn't until 7:30 then acted like it was totally fine. They were helpful after that but no sense of urgency at all.

Kamil F.  |  Overall Experience 
Clasificación:
5.0

Exceeded my expectations. The staff was knowledgeable and friendly and based an my experience, I would highly recommend this UHaul location and storage.

Katherine C.  |  Overall Experience 
Clasificación:
2.0

Was denied my reservation. Said there was a policy issue preventing me from getting my free first month. Ended up having to rush to get a storage unit; opted for a local competitor.

April M. | Reservación
Clasificación:
4.0

👍

Delphaine Y. | Reservación
Clasificación:
5.0

Best moving experience.

Jacob B. | Reservación
Clasificación:
5.0

The Service and Storage facility was great.

ANGELA M P.  |  Overall Experience 
Clasificación:
1.0

This place has a severe mouse and roach problem. They will NOT warn you beforehand. Many of my items were damaged. I am thoroughly disgusted! There is no excuse for such poor maintenance!

Christine G.  |  Overall Experience 
Clasificación:
1.0

Moved out on the 15 of June but was still charged the entire month . I should been refund for half month rent of storage .

Ming T.  |  Overall Experience 
Clasificación:
3.0

Storage paid up until 24th I moved on 2nd , was denied prorated rent. I was told by 2 phone reps it should be prorated. Safe to say U guys making double money on the same unit.

Ashaki C.  |  Overall Experience 
Clasificación:
5.0

The general manager was a true gem, not only did he dig our box out in record time he did it without complaint and in the rain all the while taking care of a heavy saturday work load.

james c.  |  Overall Experience 
Clasificación:
1.0

Rats & Roaches all in my property that I wouldn't come back r recommend no one

Nicole W.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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