Comentarios de los clientes para U-Haul Moving & Storage at Truman Farms

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at Truman Farms

Clasificación general:

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Mark T.
Clasificación:

Excellent service on both ends of my move. My goods actually arrived a week early and we're delivered to me the next day. The containers we're picked up the day after I emptied them even though I had scheduled it for later. Great customer service experience!

Robert S. | First Impressions |
Clasificación:

Could not access facility. Staff was helpful but said had been having problems for a while. Another customer had no trouble with his access code. Either there is a technical problem with the code readers or a training issue with setting up new customers.

Connie W. | First Impressions |
Clasificación:

Very friendly staff!!!!!!!!!

Shelly P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mesha j. | Overall Experience |
Clasificación:

Great experience

Kenneth F. | Overall Experience |
Clasificación:

Staff at this location are the best!

Sandra C. | Overall Experience |
Clasificación:

The staff was friendly & helpful when you could actually get someone to answer the phone or call you back. I tried for 2 weeks (different times of the day) calling & the call center has records of me trying to reach someone.

Taylor V.
Clasificación:

Uhaul delivery was made 1 hour after our initial delivery window. The ladies that picked up and dropped off the containers were great, even when it was pouring down rain. There was also 0 flexibility on wanting to continue to use 1 or more of the uboxes, but returning several. We were able to get everything moved in, but I found it very weird that you guys wanted all the business(full contract), or nothing. We very well could have kept one of those unboxes for another 2 months.

Alice A.
Clasificación:

El cliente no dejó un comentario.

marla B.
Clasificación:

There was no one at the pickup location when we went to get the UBox, even though we had a reservation. The UBox was three days late arriving at the final destination. Get rid of the the folks at the pickup location and do not contract with companies that do not deliver on time! Thanks

Bryan L.
Clasificación:

Communication was great. The drivers were friendly and the U-Box was delivered and picked up efficiently.

France T. | Overall Experience |
Clasificación:

I had a couple of major logistics issues & the Uhaul at Truman farms were excellent at helping me solve those issues They Rock!

Keisha C. | Overall Experience |
Clasificación:

Very clean, and loading cart was always available. Never had any issues.

Raymond F.
Clasificación:

El cliente no dejó un comentario.

Josh S. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

GREGORY J.
Clasificación:

Everyone I spoke to seemmed as though I was bothering them. I was initially told that the first pickup could be done at 3:30 on July 15th and then received a call from the driver saying that her manager said to pick them up right away. The driver showed up as we raced to fill the last box. The driver stood by and timed us. We had several bags of pads left over and informed the driver that we didn't need them. She informed us that she didn't have room and that we needed to drop them off at the closest uhaul location. This added to our stress of moving....having to find a friend with a truck large enough to load the pads. Then, after the boxes were dropped off at the new location, I requested a pickup date of August 14th. I called the night before to confirm the pick up. The agent told me that the pickup date was the 15th.. Ii explained that my contract stated the 14th. She argued with me. I told her that I could send her the contract. She would not listen. To me.

Debbie F.
Clasificación:

Elizabeth and Sarah did an amazing job dropping and picking up containers. They were super helpful and very friendly.

Rita G.
Clasificación:

El cliente no dejó un comentario.

Kenneth F. | First Impressions |
Clasificación:

The staff at this location was amazing they made a horrible moving experience a lot better,did everything they could to make sure we were taken care of would recommend this store over any other one in KC THE Best!!!!

Chilah H.
Clasificación:

Make the entire ordering experience easier. The uBox infomercial is extremely deceiving. I was under the impression that I enter my info and uHaul/uBox does the rest. First surprise was that the amount was broken into three parts and not deducted after everything is completed as stated on the commercial. Second surprise is that the moving companies that are recommended through MovingHelp (that works with uHaul/uBox) are not competent enough to do their job. The moving company KC Movers started our communication by asking me if they could change the delivery date. When I was okay with date change and not hot tempered about it, my calm demeanor was questioned. At that time, I was never informed that because my movers needed to change the date, I needed to update my reservation. Fast forward to the delivery date. I receive a text from the movers (specifically Mike Kohlberg) requesting I send them the address to the storage facility because HE LEFT THE PAPERWORK AT WORK. I provided the address I had but suggested he confirm with his info. He argued that I should know where my stuff is stored so I should confirm. When I explained that the paperwork for work at work is probably needed and is professional (since he asked why it was a [big deal] to have the paperwork or not); he replied with "Alright lady, call [another company] ... " And refused to answer my calls! After much frustration and tears, Moving Help contacted KC Movers and they fulfilled the moving request... two days later. Yes, Mike Kohlberg was apologetic for his brief lapse in common sense. He also made up for not being professional via text by being professional and super efficient in person. Would I use KC Movers again??? I really don't know. Mike and Dan were very pleasant and professional in person but I don't understand why he was so angry in the first place. I understand that moving is a hard job (that's why I hired movers) Everyone has a bad day. But you don't speak to people like that. Maybe he thought I was just a girl that was so laid back from California that he could ignore me and I would let it go... I'm not Elsa. As for uHaul/uBox... will I use this service again. ABSOLUTELY NOT. This has been such a headache. If I wanted this much frustration, I would've moved on my own. Thank God I have all of my stuff but it could have been a much easier process. Remove that infomercial or be more transparent on exactly what the process is.

lisa B.
Clasificación:

Blue Springs Uhaul was satisfactory. I did however need to track down my refund on the unused container that was picked up empty. Not a big issue and was resolved quickly a month later when I realized I had not received my refund check. The next issue started when I found a place in Chicago. I called to set up my delivery to my new apartment around mid -July. I called the 800 number, all the staff was very helpful., however, I was initially told that my box could be there on the 25th. I explained that I would not be in Chicago until the 28th or 29th and wanted to arrange delivery on the 30th of Aug. The gentleman I spoke with in Chicago (I believe) who said that would be no problem. I was then told to arrange a time with the movers and I was all good. I called the movers and was told to text the details I did, with my name, 30th Aug, my number, etc. Then on Sunday the 26th I get a call from them asking what time was I available to move that very same day. So I found out from the movers that Uhaul had not in fact arrange my move on the day I requested and told I needed to call them to fix that.. I then spent over 90 min on hold, transferred, accidentally hung up on, and still unable to reach the people I needed in Chicago who could fix my problem. Jenn from Uhaul cares fixed that after I expressed my frustration on Twitter. So then on the day of my move, a representative from Avondale Chicago calls to tell me that he needs to charge me for a rental agreement to release my box to the movers! At this point, I become furious because of all the previous situations and he assures me that he will charge me to satisfy the legal agreement so he can send my Ubox and that he will immediately refund me since I am not storing my box. This was on the 31st. I've waited a few days now and there is no refund. So now I have to call again. To say the least, I am not pleased with the overall experience.

donica L.
Clasificación:

Excellent. Cannot think of anything to improve. Thank you!!!

Sandra C. | First Impressions |
Clasificación:

I'm giving this facility 1 star based on one factor. I ordered a certain size & they failed to mention they were giving me a smaller size plus another size to "add together" . Then they only gave me ONE room number. It took 3 trips to find this out. On top of it I lost my 1 month free because I cancelled my Uhaul rental truck (went with another company) BECAUSE UHAUL DID NOT HAVE MY RENTAL TRUCK (I needed a 26' and all they could come up with at time of pick up was a 15' while moving from a different state.) That's not my fault yet I was done wrong every step of the way by UHaul.

Cara C. | First Impressions |
Clasificación:

I visited the office location one week prior to actually moving in. I selected and paid for a storage unit then. When I arrived at the storage facility to move in, I did not have access to the location. We pressed the help button because we had no idea what was going on. The person on the other end was rude in their communication with us. They ASSUMED that we did not have access due to non-payment and said we needed to come to the office location to get things straightened out. We attempted to get more information about what they specifically needed from us and asked for their name to make sure we spoke to the same person. They hung up on us and would not answer the phone when we pressed the call button again. When I arrived at the office, I asked for a manager. Another employee, who was not a manager, attempted to help me but found nothing in the system at all. The manager said he would help when he was finished with the person he was working with. I recognized his voice as the rude person from the help call button. The more appropriate thing was probably to have the employee finish with them if it was not an issue a manager specifically needed to handle. When the manager did finish and being helping me, he found that the issue was on their end which made it extremely rude that he said the issue was non-payment which was not true at all. He also told a young,black woman who had been nothing but helpful that it was something that she had done. It's completely fine to teach employees but the delivery was rude and seemed more like pointing blame than helping her learn. As a patron, I was offended by the way that was handled. The manager did get everything fixed. As he was giving me the first month free, he acted as if he was doing me a favor. In reality, I was entitled to a free month because I had rented a Uhaul truck and a free month of storage is part of the current promotion. Additionally, neither time that I visited this Uhaul location was I offered recurring payments or online account setup for my storage unit. I had to ask for recurring payments to be set up on my credit card. This is poor customer service in general. Every customer who gets a storage unit should be offered recurring payments and told about online account setup. I have used this Uhaul location numerous times in the past and never had a problem. With this one experience, I have a hard time considering recommending this location to any or using it again largely due to the manager's actions. I can understand and empathize with an employee who is learning making a mistake. What I have the issue with is how the manager originally spoke to my family and I as well as how he spoke to the employee who made the mistake.

Nicole S.
Clasificación:

Overall great experience! Website is not user friendly though, as I attempted several times to update and schedule a pick up time for the containers, as that would have been nice to have the option to have them picked up sooner due to unloading the same day they arrived.

Emily G.
Clasificación:

El cliente no dejó un comentario.

Kelly W.
Clasificación:

The Uboxes worked great. Best move we've ever had!

DrPaul G.
Clasificación:

Quality control of the containers themselves to ensure the rickety hinges and latches actually attach to the plywood would be nice. After recognizing the faulty latch issue on the first day, NOT having management recommend roadside assistance to fix the quality control issue of the box would be nice. NOT messing up and changing the details of my order 3 times without my knowledge would be nice. NOT telling me that my box is going to the correct location when the online account shows it is NOT scheduled to arrive at my listed address from my original order would be nice. I will not be using UBOX service again. It's a nice thought to have personal belongings stored and moved with one service, but logistics was a nightmare with the location in my area (Grandview, MO).

Shane G. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

David A. | Overall Experience |
Clasificación:

Shaun and his team were great!

JENNIFER W.
Clasificación:

El cliente no dejó un comentario.

Gloria D. | Overall Experience |
Clasificación:

Went to pick up storage unit information & Unit# & it wasn't in the he computer as promised. Code that I picked & guy put into the system would not release the lock at the storage building. Would not have been able to get in if one of the doors had not been unlocked. Could not get anyone on phone from location we contracted with, etc. Lastly, called on a Saturday evening about 6:15 p.m. A lady answered & said she was not at the Blue Ridge U-Haul Truck Rental location where we contracted with but she'll send them a message to call me back that day. The lady did say at that, they open up at 9 a.m. on Sundays. We never got a call back that Saturday or any other day. That Sunday, no one was at business location at 9:45, nor 10:30 when husband stopped by there to return the key after emptying out our storage unit. We haven't heard from anyone until now, receiving this survey! Cannot resolve dispute before leaving this survey feedback if we cannot contact anyone. We have made several attempts. Now, maybe they'll contact us at 816-868-1164.

David A. | First Impressions |
Clasificación:

The personnel at Truman Farms Uhaul were top notch. The team adjusted to what was needed and created a welcoming environment. Superior rating.

Gloria D. | First Impressions |
Clasificación:

U-Haul did not have a unit# for me but took my over the phone payment. Day to use storage, the code to-date still doesn't work. One of the doors mysteriously just opened. While unloading furniture, the doors started locking. Therefore someone had to stand at door to let movers in. The U-Haul employee asked how many rooms of furniture, I told him and he still recommended a unit too small for everything. Leaving us to either rent another unit or give away to the "share" corner. We had to pick the share option being I couldn't get anyone to pick up phone when storage person I got on phone first told me I had to call U-Haul office instead.

Geneva C.
Clasificación:

Since we had 5 pods and filled up a truck, I wish they could have been delivered sooner than 10 days.

Cathy A.
Clasificación:

Had difficulties initially getting clear pricing and had some logistics issues on delivery of POD's for a 2 part move but in the end it worked great.

Christine A.
Clasificación:

Check the boxes for damage. There was a hole in the bottom edge of the box. Large enough for a cat to get in. Not sure if it started that way or got it in transit. Loved having enough blankets.

Mary P.
Clasificación:

El cliente no dejó un comentario.

Mary G.
Clasificación:

My recent UHaul U-box experience was phenomenal!!!!! From ordering to talking with staff over the phone to delivery and pick-up, everyone was most accommodating! Should the need arise again, I will pick UHaul again. Only next time I will look into BellHops or some other source of experienced moving labor. Moving is a lot of work!!!

Beverly J. | Overall Experience |
Clasificación:

My experience was great and I have no complaints what so ever, I will recommend UHaul storage to all that I know seeking storage,

Desmond S.
Clasificación:

El cliente no dejó un comentario.

Donna P. | Overall Experience |
Clasificación:

This was a great facility with very helpful staff. My only issue was there lack of availability. We arrived from out of state with our free month coupon and they didn't have a unit a unit available.

Kirk H.
Clasificación:

El cliente no dejó un comentario.

Stone B.
Clasificación:

El cliente no dejó un comentario.

DREW G.
Clasificación:

El cliente no dejó un comentario.

LINDA G.
Clasificación:

El cliente no dejó un comentario.

Markelle F.
Clasificación:

El cliente no dejó un comentario.

PAUL Z.
Clasificación:

Process went very smooth. Driver called me in advance to assure drop off spot. Pick up was equally smooth.

Russell H.
Clasificación:

El cliente no dejó un comentario.

William F. | First Impressions |
Clasificación:

Awesome friendly crew. Thanks for being so nice After my long distance move.

Christopher T.
Clasificación:

El cliente no dejó un comentario.

kristina l. | First Impressions |
Clasificación:

I made reservations and nothing went right. Scheduled to pick up truck and no truck, then had to pick one up that was far away. Spent 4 hours of my truck time on my phone trying to get help.

Callan F.
Clasificación:

El cliente no dejó un comentario.

William M.
Clasificación:

I'm not 100% positive who we dealt with on the payment for the move of the Uboxes and for the rent for month of July but definitely need to work on customer service skills. Never returned calls, an employee was snotty and said we would have to call back for manager, kept having to repeat information while on phone. Not sure I would recommend moving long distance if this is the way people are treated

ROBIN J. | Overall Experience |
Clasificación:

All went well!

mia b. | Overall Experience |
Clasificación:

I love it

Jeffery W.
Clasificación:

El cliente no dejó un comentario.

michael R.
Clasificación:

El cliente no dejó un comentario.

ROBIN J. | First Impressions |
Clasificación:

The young man attending to customers was working alone and did an excellent job of managing a very busy morning!

Teresa M.
Clasificación:

Nick and Jamie from the KC location were absolutely wonderful during our moving process. They were very flexible with me and made everything go very smoothly. Yvonne at the Southhaven , Ms location was great to work with as well. I would recommend the use of U Boxes anytime!

Nicholas L.
Clasificación:

El cliente no dejó un comentario.

Adrian W.
Clasificación:

I did not like the pick up and drop off box. It took forever to do and when I returned it the website kicked me off 4+ times.

ashraf A.
Clasificación:

This was my first time to rent from self service location. I was not told on the phone when I made reservation that I had to Create an account. I was called 5 minutes before my pick up time to sit in the parking lot and go though all the painful unfriendly application on my phone that took me an hour before I got the key. To improve: Mark the self service location clearly and have the reservation team explain this up front. I am not sure if I want to do self service any more although the return process was not bad

Desmond G.
Clasificación:

Great service!!

ZACHARY S.
Clasificación:

The whole process via the phone last minute at night is awesome!

David B. | Overall Experience |
Clasificación:

The U-Boxes were the perfect size for our move and fit in our narrow driveway (approximately 7’ wide). Pricing is great, the boxes arrived on time for us to load and were delivered when we requested.

David B.
Clasificación:

Excellent situation and worked perfectly for our move. Jamie was incredibly helpful, kind, professional, and very competent. We truly appreciate her assistance through this process.

Ron M. | Overall Experience |
Clasificación:

Delivery and pick up person was GREAT!!!!!

Uriel A. | Overall Experience |
Clasificación:

Fast, responsive, courteous, and straight up legit. I will do business again when making my move back home after graduate school. = )

Olandan N. | Overall Experience |
Clasificación:

It was a great experience from Arizona to Grandview Missouri with no scratches or anything broken. I would recommend to others… thanks u-haul!

Olandan N.
Clasificación:

It was a great experience from Arizona to Grandview Mo. My furniture came to me without a scratched or broken. Everyone was so friendly. I will recommend to others.....thanks U-Haul!

Perry P.
Clasificación:

I actually didn't want any pads, but I got them anyway... and they took up space. Staff did a great job communicating with me by text so that I knew when to expect them. Wonderful customer service.

Kalima J. | Overall Experience |
Clasificación:

The guys at the office could have been more helpful, only one offered to help.

Lisa L. | Overall Experience |
Clasificación:

👍

sonia F.
Clasificación:

The entire experience was awesome! I so appreciate the ladies being in charge of delivery, as I felt safe in their presence. Wonderful plan of action using ladies for this service. It made me feel very comfortable. I totally appreciate this! Many blessings to you and your company!

Rosanne L.
Clasificación:

No suggestions for improvement here! This is the second time I have used this facility, and I have recommended to several people based on customer service AND price!

Ketan V.
Clasificación:

Just keep up the good work!!! Thank you U-Box staff Special thanks to Jamie & Elizabeth for being prompt, on-schedule and thoroughly professional in dropping off and picking up my U-Box. Sincere regards, - Ketan

PAULETTE C. | Overall Experience |
Clasificación:

Uhaul moved me with Uboxes from Florida to Kansas. This entire process when off without a hitch. I recommend Uhaul Uboxes for moving to anyone. Their packing boxes are the way to go as well.

john D.
Clasificación:

Both drivers I worked with in Temecula and Olathe, were excellent. The only drawback with both of them in my opinion, is neither has a very good estimate of time arrival given to me. They were always off by a good hour or more, even when being my next stop at times. But I would recommend to anyone and have for the total experience.

Kenny R. | Overall Experience |
Clasificación:

Good service.

Charles W. | Reservation |
Clasificación:

The U Haul service guy has a very bad attitude and very disrespectful. I will never go back to that location.

Patrick M. | Reservation |
Clasificación:

The guys at my drop off point are morons rude and don't no what's going on or really care was ran around from one place to another3 different uhaul places each time uncalled for

KERRY P.
Clasificación:

El cliente no dejó un comentario.

ANGELA M. | Overall Experience |
Clasificación:

Worst customer service experience I have ever had thanks to Nate Felix and Jamie. I would not recommend them to anyone and will not be using their services in the future.

sheila b. | Overall Experience |
Clasificación:

Used your UBox service and while there seemed to be some confusion/hesitation about this service by first line personnel, but everything was delivered & picked up on time. price was very reasonable.

Tiffany B.
Clasificación:

El cliente no dejó un comentario.

marian c. | Reservation |
Clasificación:

Everyone that worked there was really nice and helpful. They gave me directions to the storage. Everything at the storage was neat and clean. Great job Guys.

Dan B.
Clasificación:

El cliente no dejó un comentario.

Bobby K. | Overall Experience |
Clasificación:

The U-Haul Storage facility staff where very helpful. My U-box mover was a no-show and the facility staff were patient while I found another mover.

Allen S.
Clasificación:

El cliente no dejó un comentario.

Sherrell A T. | Overall Experience |
Clasificación:

Can't rate facility- storage box delivered & picked up. In spite of construction making delivery difficult, the woman did a great job. Follow up was great. Price was right. Moving help great idea.

Francis D. | Overall Experience |
Clasificación:

Apart from the electronic gate not working that delayed our daughter 2 hours to access the unit, everything was smooth and easy. Great concept and nice location.

Michael M. | Overall Experience |
Clasificación:

I used a uhaul box not the facility. My experience was very positive. I would recommend uhaul box to my friends.

Richard D. | Overall Experience |
Clasificación:

U-Haul staff that dropped off my boxes was informative and helpful, including moving the U-boxes to exactly where I needed them. She was able to answer all of my questions.

Cara L.
Clasificación:

The customer service reps are great, but this location is understaffed.

Uvon B. | Overall Experience |
Clasificación:

U haul made our moving very easy.

Janice b. | Overall Experience |
Clasificación:

People there went above and beyond the call of duty to help us with our move. Giving us notice of arrival and plenty of time to unload our u boxes. Then pick up was a breeze. Thanks for Great Service!

Sergiy P.
Clasificación:

El cliente no dejó un comentario.

Allen S. | Overall Experience |
Clasificación:

I loved my team. They were very swift and thorough!

Allen S.
Clasificación:

Can't think of anything. Thanks, Allen-

Mandar N.
Clasificación:

El cliente no dejó un comentario.

Mark A.
Clasificación:

El cliente no dejó un comentario.

john R.
Clasificación:

These guys are great to work with. Very friendly and flexible to schedule delivery. i changed the move date and time on them several times last minute and they accommodated.

JACQUE M.
Clasificación:

This location was drop site only, except I wasn't aware of that and did not know that I had to drive to another location to verify the return. After calling customer service I was transferred several times and finally got every thing resolved. Thank you.

Bribgit P.
Clasificación:

No one answered the phone, no one was at the location during business hours. We ended up just leaving the trailer there and took a photo to prove we left it there.

jonathan B.
Clasificación:

No one was there a shop was closed

KAYCIE R.
Clasificación:

El cliente no dejó un comentario.

MELODY B.
Clasificación:

The worker was very nice and helpful. Thanks!!!

arthur N.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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