getting a hold of them on the phone is a little difficult but the customer service is amazing. the gentleman that helped me at my location is awesome.Thao T.
Customer Reviews for U-Haul Moving & Storage at Tropicana
Las Vegas, NV 89118
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The most friendly and caring staffStacey A. | First Impressions
Whenever i need a rental truck this is my go to place. Everyone is great and very professional. Thank You AgainGIANGUIDO C.
El cliente no dejó un comentario.Jennifer S.
Loretta was just simply AMAZING! She had the best customer service I have ever encountered before. She was very helpful and also made sure to make me feel comfortable aboit the COVID precautions.Tasha B. | First Impressions
The couple running this place are incredibly helpful and very friendly.DENISE MICHELE H.
Most crooked owners ever!! I didn't sign up for auto pay and when I told them after payment that I was moving out they took another payment with auto pay without my consent!! Greedy old people. Had to flag it with my bank and they then gave me my money back 2 weeks later before the bank finished the investigation.Cory E. | Overall Experience
Great equipment and very nice staffsDAVID Y.
Hire employees that don't yell at the calm and always right customers. Yelling at a young nice female & senior citizen is not acceptable, then also telling me I can't come back to do business with U-Haul. I was also over charged, & We were highly disrespected. We never yelled at anyone, the senior I was with was having bad anxiety, & panic attacks after the bad experience. My senior friend is on a lot of medication & I haven't had that problem with him being upset & acting out in a long time, until we went to U-Haul. Im his caretaker and have to report his mental status dailey with the home care company im associated with and why. Our day of renting the cargo van and the day after was much to deal with. He did not want to travel with me to drop off the van the next day, just to avoid Anthony & Loretta Gillette. Not a good experience at all. Im very disappointed, & have always used U-Haul in the past, & I was over charged. I hope this matter is resolved asap, no one should have to deal with this type of treatment.RAECENE BAMA K.
Great service and the owner was friendly and easy to work with. I would recommend this location to my friends/familyROMAN ALEXANDER L.
El cliente no dejó un comentario.William B. | First Impressions
El cliente no dejó un comentario.Eytan S. | Overall Experience
Loretta is a peach very friendly and helpfulDavid M. | First Impressions
Owners make up rules as they go along and don't inform customers of what's going on. Poor customer service all around. Won't be coming back.Caleb F. | Overall Experience
I had a great experience. Both people were friendly and personable.Lynetta J.
The staff at this location are absolutely amazingPedro M.
Clear/Settle transactions faster. I used my card for the reservation. The final cost were paid in cash. The card transaction is still holding after 2 days. This is the only negative experience, which is probably the fault of the banks.Denise H.
the onsite gentleman was great!!! The mobile system made me late. Terrible customer service from the mobile person I was dealing with.Donald B.
The lady keep sending me empty pdf files for 5 mo. After that I received a bill for $1,800. I sent a number of email stating her husband watch me move out in March I remember because he said he didn't trust my sons. HE CAN AND SOLVE IT.LaBaron S. | Overall Experience
The general managers are the best in the business. They are friendly and compassionate people. The truck was spotless, the customer service was the best above all experiences I've had with UHaul and I've had great experiences which is why I utilize this company.JEFFREY LEMAR S.
Loretta and her husband were terrific and very helpful. We had a difficult move from Oregon. Loretta was the first person we came into contact with when we arrived in Las Vegas and was truly a breath of fresh air. Thank you Loretta and Richard, you made that portion of our move comfortable. - Bruce & ColleenBruce W. | Overall Experience
Very Clean, well maintained, organized, bit pricey. Charging for a scratch or dent on the wheel wells is a bit strange. Great overall experience.Seth F.
El cliente no dejó un comentario.Tae K.
Great Staff very friendly and caring.Daniel T.
El cliente no dejó un comentario.Carlos G. | Overall Experience
Loretta was very helpful and friendly, excellent experience.Jacob M. | First Impressions
Nothing, Loretta and Richard are always on top of everything.Walter C.
Employees were very friendly. The truck got the job done however we had a dead battery and had to jump it several times.Justin F.
El cliente no dejó un comentario.Eytan S. | First Impressions
The staff was friendly and accommodating, and the storage facility is nice. I would definitely recommend this facility to others!Joseph K. | First Impressions
El cliente no dejó un comentario.Jordon P.
Loretta is a great person, she help me and make everything easyLorena M. | First Impressions
I really loved going to this U hau! Loretta was so nice to me. I'm glad that I was sent here cause I wouldn't have met Loretta and her husband. We talked like we've known each other for years and we just met. I stayed in the office with her while I waited for my family to come and unload my truck. Loretta's husband was nice too!! He moved my truck by the storage unit. I could go on and on about how good they are but I'll be here all day. I will definitely refer my family and friends to come hereCharisse A. | First Impressions
Loretta was very sweet and thorough and took great care with regards to COVID precautions. If I'm in need on that area again I will definitely use this location.AMBER G.
Best service I've had with u-haul ever. 100% recommend this place.Jonnathan G.
Horrible experience with paper work. The guy asking us to upload our ID and the machine is not working and he keep asking us to repeat the process making us feel we are idiot and he seem not happy to help or be there.Donna T.
Staff is very accommodating. The whole process was a breeze - from reservation to returning. Gracias.JESUS LORENZO F.
The staff are wonderful people. Nice and helpful. They make you feel like family. Gracias.Louis P. | First Impressions
Great service the staff was extremely friendly from the beginning. The uhal I rented gave me no issues and the price was affordable!! 5 stars ??ASHLEY RENEE H.
They were the nicest people I've encountered during my whole move .Beyonka W. | First Impressions
Long wait to pick up truck but pandemic made this soRobert S.
El cliente no dejó un comentario.Arturo T. | First Impressions
El cliente no dejó un comentario.Arturo T.
El cliente no dejó un comentario.Jeffrey V.
El cliente no dejó un comentario.KYM W.
Everything was wonderful such sweet staff as well as speedy service. Thank you for keeping everything clean and disinfected this is the fastest and easiest experience I've ever had while renting from uhaul!Shyla M.
The cargo van was basically brand new and was great to drive! And the staff inside was very friendly and helpful.Daren F.
El cliente no dejó un comentario.Richard G. | First Impressions
Best uhual costumer service i had, better than the one on Oakey and DecaturVida L.
Excellent customer service and very well maintained vehicles thank you all so much!Jacky W.
I will never use this u-Haul again. The employee, who was an older man was not helpful at all. He specifically came out multiple times and told me he could see me struggling from his end. When I asked for help he told me it was â€œpretty self-explanatoryâ€. I'm moving in the middle of a pandemic with a 5 year old. What could've been a few minutes turned into 26. He wasted time and was simply unhelpful. I'll never use u-Haul again.Sandra C.
Both employee's were extremely helpful, i cant thank them enough.Vincent C.
The staff was the most helpful and understanding during this time. Very nice friendly people i have came into contact with in a long time. Management goes beyond to make sure you are ok. Very clean . Thank you for everything.Sara P.
This drop off location is well managed. Great service!calvin J.
None they are really good al the stuff were so niceErnesto H.
Anthony was great!Ariana M.
Good job!Juanita H.
This location was great. The general manager was really nice and helpful. Uhaul the company frustrated me with the fact they moved my reservation and didn't notify me until 10 minutes before my pick up time and added miles to my drive which of course there is no discount for.Jessica S.
I and my mobile mechanics business are new to Clark County. As both, a business owner and consumer I can appreciate great customer service and Laretta & Anthony were the best. Very happy camper here.Diedree E. | First Impressions
Excellent storage facility the staff is great they are very friendly honest and made me feel as though my belongings were secure. Wherever they have a facility is where I will trust my belongings.Jeremy T. | Overall Experience
Thank you for the fine service!Cynthia L. | Overall Experience
GraciasLaBaron S. | First Impressions
I just went in to rent a storage unit with no real expectations of anything else. But Richard and Loretta that manage the location turned it into a very nice experience. Absolutely great service.Derrick C. | First Impressions
Great service. Very friendly staff, reassuring me how safe and secure the facilities are and how convenient everything is to get to. ¡Gracias!JOSEPH O. | First Impressions
Good experienceEric P. | First Impressions
The staff were the best always helpful and caring.BARBARA B. | Overall Experience
I was very pleased with The staff they was very friendly & helpful. Special thanks to Mrs Loretta & Ritch. I would use U-Haul in the future if ever needed again! And I would highly recommend to friendTheresa B. | Overall Experience
Very good 15 foot truck from Los Angeles to Las Vegas also good mileage.Ralph I. | First Impressions
Thank YouBRANDON A. | Overall Experience
Excellent service. Friendly and accommodating.Harry P. | First Impressions
Very professional and kind. Thank youEdwin D. | First Impressions
Really sweet people managing the property. They even backed the trucks in for us.Jeffery B. | First Impressions
Friendly folksAlan L. | Overall Experience
the staff was very polite, respectful, very helpful , thank you richared and Loretta.Melshaw W. | First Impressions
Staff and management very helpful and friendly. Would frequently call if a payment was missing and the overdue charge was about to hit. Great people, highly recommendedJAY F. | Overall Experience
Super friendlyAlan L. | First Impressions
all goodCraig C. | Overall Experience
Great experience, super friendly managers and clean and well maintained facility. Will definitely be my only choice if looking for another storage unit.Zondree B. | Overall Experience
Staff was very friendly and accommodating. Unit was spacious. Only downside was that we were given a drive-up unit near the end on the left side, so we were forced to park on the right and walk.Howell S. | Overall Experience
very niceCraig C. | First Impressions
Loretta and Richard were extremely nice and caring about keeping my belongings secure. Always helpful and friendly! Cannot recommend enough.Natalia l. | Overall Experience
The owners here are awesome! They keep the place nice.AMBER S. | Overall Experience
Loretta ,Richard and Anthony where very kind and helpful at all times during my years at Uhaul !!. I am very thankful for that!GARY P. | Overall Experience
moving made easy!!!!CORINE M. | Overall Experience
Fantastic experience! Thank you for all your help!DIANA R. | Overall Experience
GreatMelinda H. | Overall Experience
Very please with the service here and all U-Haul Facilities.UHAUL D. | Overall Experience
The staff were most kind are all times. I was treated above and beyond what anyone would expect. I moved in after a back surgery, recovering. I needed at times to familyassist me. They understood me.TERRESA O. | Overall Experience
thank you for the great service, good price, friendly people, and the one free month of storage! amazing!Noel g. | Overall Experience
The person who checked in our equipment was amazing. There was an issue with the check-in location from the 800 number and she made sure it was corrected before we left. I think she was the general manager.SHERRY B.
El cliente no dejó un comentario.MELISSA J.
El cliente no dejó un comentario.CARLOS R.
El cliente no dejó un comentario.JOSEPH C.
El cliente no dejó un comentario.CINDY I.
Great, friendly service!YAVONDA W.
Richard and Loretta were very helpful, knowledgeable, and friendly. I will use this location again. Mike and SuzyMIKE H.
Loretta exemplifies professional customer service!SHAMIKA C.
El cliente no dejó un comentario.SIT L.
Costumer service was excellent. I reserved a vehicle for 7am and arrived early. Since the office doesn't open until 7am, I sat outside to wait. The staff saw me and opened 10 minutes early, let me in, and had me on my way by 7am. They were friendly and efficient. Great way to start a move. Thanks Uhaul.ADAM K.
The service at this location is nothing short of perfection . They treat u like family. Thank you Richard and Loretta !ROGER N.
Nothing ur teams on both ends went above and beyond thank u so much !ROGER N.
El cliente no dejó un comentario.STEVEN H.
Please clearly define what the $10 daily accidental insurance covers. We asked our agent at the location and called into customer service and never recieved a straight answer. Also, my husband was berated for asking questions about it by the sales agent. He just wanted to know what we were paying for and what it covered and we were talked to disrepectfully for asking.HEIDI M.
very nice folks, very politeVIRGINIA O.
When you are experiencing something new, you expect something to go wrong. This did not happen. Each person was friendly and helpful with all my questions. I personally had a good experience with the entire process. And, it all happened the way they said it would with no surprises...refreshing.CAROL G.
El cliente no dejó un comentario.LORIS S.
El cliente no dejó un comentario.Carlos Z.
Loretta was the rep that helped me for the truck rental. She was awesome and should get a big raise! Really she is the essence of Excellent Customer Service. I wish everyone would follow her example. Great experience and really showed she cared.JON S.
I really enjoyed this location vs. other Uhaul locations I have had in the past. It is smaller and the staff and owner/mgr really were personable and friendly. The Uhaul truck itself was fairly newer than most that I have had in the past and the customer service was A+ I definitely recommend this location!!! ¡Gracias!MELISSA F.
We really appreciated the professionalism from the management team. They where so helpful and very responsive. I would always recommend this location and whenever I need rental equipment again in Las Vegas, I will come back to this location.CORSIN B.
Easily the most pleasant truck rental experience I have ever had.ROBERT B.
Great serviceAARON B.
Outstanding friendly service. Charles greeted me right away, had the trailer waiting, and hooked it up for me. Gracias.Thomas C.
El cliente no dejó un comentario.THOMAS C.
Loretta was great. Took care of everything and called me the day before to explain all charges. Highly recommend.ROY W.
El cliente no dejó un comentario.ANTONY T.
Nothing. Excellent staff. Fast, and friendly service!Raul G.
Everything was perfect!JEREMY S.
Richard went above and beyond. He nailed us with his customer service.very pleasant and kind. I really recommend this place to my family and friends.ROWENA C.
Even though it was not a drop off location they took care of us even to the point of calling a taxi so we could make it to the airport in time to catch our flight. Really good guys!MARTIN C.
El cliente no dejó un comentario.IAN H.
This was the best experience I've ever had with renting U-Haul equipment. The staff was very friendly and efficient. Thank you so much.JOLIE B.
great all the way aroundIda S.
El cliente no dejó un comentario.CHRIS E.
El cliente no dejó un comentario.LOUISA X.
I wish this questionnaire asked me more about my experience with UHaul. It has been disappointing to say the least. This location in particular was fine, but the people at the main location in Vegas (Decatur and Oakey) had no idea what they were doing to the point that I had to call the main line to get a response to my question. I was told by three different people that they did not know how to do the work for Uboxes. Has anyone at Uhaul been trained on the pods? When I was going to arrange shipment of the pods to my location, I was on the phone for 25 minutes waiting for someone in the Newburgh location to answer. I had to go online to Uhaul.com, use Live Chat to determine that I should call a different location entirely - the Ubox department. Overall, I think the training at Uhaul is severely lacking for the pod department of your services. I will pay the extra money next time and go with a competitor who specifies in pod moving and storage.HEATHER P.
very polite!!! Good people that explained everything. would use again.LORI K.
The customer service I received from the couple Loretta and her husband was friendly and professional. I have nothing but good things to say about them.RAMON B.
Great customer service - staff was friendly and helpful.JOCELYN D.
Friendly staff was informative and helpful in every way. Anytime I will need to rent a cargo van again I will definitely return to this location.RAYMOND G.
El cliente no dejó un comentario.VONNYEA A.
El cliente no dejó un comentario.EDDIE W.
By far the easiest and most enjoyable U-Haul experience I have ever had. The staff was extremely friendly and helpful, and went -way- above and beyond what was necessary. We chose this U-Haul location last minute in an emergency and we will never choose a different location again.PAIGE B.
The employees had great customer service and fees were very fair, I would definitely return!ALICIA A.
no improvement needed, the service is awesome, and the facilities are 5 star, ill always use this place when i canJOHN W.
El cliente no dejó un comentario.SCOTT B.
The employees we had the pleasure of dealing with today were very knowledgeable and very friendly. Since I checked in online prior to picking up the equipment we rented, we were able to get in & get the equipment in record time (under 10 minutes). When we returned the equipment, we were checked out in even less time, and our total charge was less than the quoted price! We'll definitely be back to this location next time we need to rent UHaul equipment. Thanks, guys!VALERIE R.
My total experience at this location was truly a great experience. The manager's there were very helpful and informative. I found this location to be very clean and well maintained. David is an asset to your company. You now have a customer for life and I look forward to doing business with this location again...Thanks guys at the 4950 Duneville St Las Vegas, NV location for making my move as easy as possible.... Gene KelleherEUGENE K.
Can't think of anything. Loretta is always the best!David M.
Great customer service!!ISIKE K.
everything was great, ill recommend this place in the futurejohn W.
El cliente no dejó un comentario.GARRETT H.
El cliente no dejó un comentario.CHRIS C.
The staff members where excellent,they made sure all the connections/equipment was installed correctly and made every effort to make my trip safe/pleasent as possible.I already highly reconmended my friend who is moving to rent a trailer from them.LLOYD M.
El cliente no dejó un comentario.Shayna G.
Very friendly and accommodating!!! I didn't have a bank credit/debit card, I had a pre-paid Visa. He said we cant take them... I offered to give cash, or anything to use their van. I had to move ASAP! He worked with me and took a hold on my card. He was very helpful and said if I needed truck a little longer to call, and I actually needed another hour and he let me! They were one of my very best Uhaul experiences! I would suggest anyone head over and use them!KENNIDI B.
Boy you talk about a couple of great people, I called and made a reservation on my storage unit and by the time I got there they were greeting me at the gate and took me right to my unit and we did all the paper work later, even came out and offered a bottle of water it was great doing business with U-Haul again and I mean again. GOOD JOB U-HAUL!RONALD L.
People at this location were great. Kind, helpful, and friendly. Drop off was quick and painless.CLIFTON M.
Nicest people to rent from! Great customer service!!KRYSTAL S.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!