Very unfriendly staff. Rude and brusque.Menachem Z.
Customer Reviews for U-Haul Moving & Storage at Transit Rd
Depew, NY 14043
(Between Genesee Street & George Urban Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JOHN D.
I reserved a trailer for a preferred pick up in Rochester . Less then 2 miles from my home. Based on uhauls reservation process I had to travel 70 miles to Depew,Ny to pick up this trailer then travel back home another 70 miles.Rich K.
I really enjoy the U-Haul experience. It is so easy, the pricing is very fair and there are plenty of locations in my area.Samuel L.
I rented the 4 x 8 trailer because it advertises that it fits a queen size bed. I barely fit the mattress inside. I unexpectedly had to strap the boxspring to the top of the trailer. Very frustrating and disappointing in the advertisingJennifer G.
El cliente no dejó un comentario.Timothy C.
Customer service is rudeRhea W.
El cliente no dejó un comentario.Raymond B.
El cliente no dejó un comentario.MARY T.
El cliente no dejó un comentario.Douglas C.
Always pleased when renting a trailer and I've been renting for years. Had difficulties doing the after hours check in other than that everything was perfect!Jeffrey D.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.BRYANNA LEXUSCOE F.
Truck worked fine and 26 foot simplified moving process. Check in was nice. 1/2 tank of gas is a scam. I went 29 miles and got charged for 8 gallons of gas. Is the truck leaking gas?Kevin N.
friendly staff. very professional.ALBERT G.
El cliente no dejó un comentario.Gregory A.
The young man checking in the equipment was fast, efficient, and courteous.JONATHON F.
El cliente no dejó un comentario.Diana M.
Please keep in records the right address....took us a minute to look for the right one.EMMAIVETTE R.
Well doneNicholas S.
Staff was very, very helpful. Even though extremely busy two of the young women were particularly excellent. I'm sorry I don't know their names, but one help me check in and get everything arranged; the other helped me get a very large and heavy item into my storage room. (I hope she doesn't get in trouble for helping me, she was an excellent example of your helpful staff.)Kenneth S. | First Impressions
El cliente no dejó un comentario.James W.
El cliente no dejó un comentario.Carrie G.
El cliente no dejó un comentario.ANTHONY F.
Very smooth transaction for pick up and drop off. We reserved a truck last minute on a Saturday night for Sunday morning pick up with the self serve option. Austin was extremely helpful when we picked up and had no clue what we were doing. We dropped off Monday morning and Colleen was amazing. She met us right at the truck at the drop off line, had us checked out and ready to go in no time. It's not often you see people happy to be at work, especially on a Sunday or Monday morning. Would absolutely recommend this location to anyone needed a uhaul!Jessica P.
Great experience. Great Staff!John G.
Everything was great Thank You Truck was great,staff was friendly helpful...wonderful experience. Dan&Sheril BiddleDANNIE B.
Hire more peopleâ€¦we have used this location 4 time now and have been disappointed every timeMark D.
El cliente no dejó un comentario.Andrew N.
Nice,knowledgeable staff. The truck was clean and only one problem in the cab. The passenger seat belt was suck in one position.Thomas D.
Great service as alwaysStephen B.
The location experience was great. The info and appointment over the phone was horrible. Appointment was wrong. Had to be rescheduled at a different facility. Price was wrong. Cost an extra $135. Duration of appointment was wrong. I was told 90min. When I arrived without a ride home I was told it would be at least 2 and a half hours. The incompetence of the employee on the phone is alarming. I was planning on doing this job myself but decided to go with uhaul because it was cheaper and would be done by a professional. It would get done in a similar time frame as me (about a week). Instead with all the mistakes made it cost me more and took three weeks to complete. The overall experience at this particular location was great. But the phone experience was totally deceptive and put me in a situation where I had to wait longer and Pay more.chad H.
El cliente no dejó un comentario.Alison L.
Nothing everyone was greatEdmund W.
El cliente no dejó un comentario.Dixie D.
great servicePETER A.
I prepaid for hitch install and my receipt indicated I ordered and paid for a ball hitch. It was not on my truck at time of pickup. I questioned sales clerk and he indicated it's not part of what is installed. I need to know how you will correct this.sarah G.
El cliente no dejó un comentario.TONYALANETTA K.
El cliente no dejó un comentario.tonya K.
El cliente no dejó un comentario.Gary Y.
Great job over the phone rental quick easy and painless keep up the good work.ROBERT P.
The inside of the cab was dirtyDarlene C.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.JUDITHA T.
El cliente no dejó un comentario.Sharon M.
El cliente no dejó un comentario.BORIS C. | Overall Experience
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.PHILIPANDREW C.
This uhaul experience caused me at least $20 more than what I wanted to spend because of availability... Which made me drive an extra 20 miles out of my way.Jeffrey T.
colleen is a wonderfull, patient person. It was so nice dealing with colleen.Gary G.
The gentleman that worked with me on the pickup and drop off was very knowledgeable, professional and a great employee.Hunter L.
Customer service taught/refresh to check out cashier greeting customersLeverda J.
Thank you so much for making my first car hauler rental smoothDAVID M.
You did not install the product I asked for. You installed and charged me for products I didn't ask for. When I expressed my concern, the employee said too bad get out of my store. I called your customer service hotline and that representative hung up on me.James T.
El cliente no dejó un comentario.Edward O.
The 2 service reps I dealt with were wonderful. I had questions about reservation I made over the phone (turns out to be thru a call center) that needed changing for time, place of pickup. Elaine was very helpful. Drop off of the truck was so smooth due to the efficiency of Colleen. I would recommend this site to anyone needing rental trucks. Thanks for making this task the least stressful for the monthWILLIAML M.
Friendly and easy to do business with.RONALDALAN M.
The customer service was very professional. Good employee.John L.
I would recommend hurts uhual. They are way more understanding and have way way waaaaay better dealsAlexis M.
I am highly disappointed! My questions upon return about the safety of your vehicles was not answered nor was your representative concerned. I called yesterday (according to your phone message you record all phone calls) regarding a dangerous driving situation that I was put in regarding your truck. If I hit a patch in the road the whole front end would start to vibrate and work all the way up to almost literally bouncing off the ground and the only way I could get the front end to stop bouncing was come to a nearly complete stop ON THE THRUWAY (70 mph) that is incredibly dangerous! When you google this scenario the first thing that populates is the â€œdeath wobbleâ€ yea that is real comforting. In order to ensure my safety I had to drive 35-45 mph on the thruway so the truck would not bounce or vibrate (front end) that added a lot of additional time to my trip. I am not going to be renting from Uhaul in the future as I no longer trust the safety and maintenance of your vehicles.Amanda D.
El cliente no dejó un comentario.Stephen B.
Very nice staffCHARLES I.
The cab of the truck was full of dog hair. We had to vacuum it before loading as I am allergic to dogsLaurie W.
El cliente no dejó un comentario.Kara M.
Awesome experience! Great equipment! Fit my needs!MATTHEWDAVID H.
Great drop off experience. Drive up and employee there immediately. Took a total of 3 minutes! Second time using this location. Great place.Bryan G.
El cliente no dejó un comentario.Daniel T.
El cliente no dejó un comentario.michael F.
El cliente no dejó un comentario.Michael P.
Used the truck 15 miles and was charged for 3 gallons of gas totaling $13.50. Just doesn't make sense.David M.
Elaine and her team always go above and beyond to take care of every single customer who walks in the door. Every team member at this location works hard and has excellent customer service skills. Thank you Elaine and team for another great experience and helping to make our vacation awesome!HEATHER D.
El cliente no dejó un comentario.Frances M.
Your phone system is horrible. Tried calling local site and kept getting main #. On hold for over an hour. Drove there instead, very good clerk at office for pick up and return location.PAM T.
El cliente no dejó un comentario.Jonathan B.
El cliente no dejó un comentario.Scott P.
Great site and the staff was awesome. However making the reservation was a pain. I was told that I could do it online but the site will allow multiple ppl to make the same reservation. So I called - waited over 2 hours on hold and finally got to talk to someone. This made me think that I had the reservation. When I went into the store the next day, the staff told me the same thing - I still might not have it since the system allows multiple ppl to book the same space. Luckily I did get it - but that's a really frustrating and upsetting system.Jennifer C. | First Impressions
Receiving staff was super nice and helpfulWillem V.
Arron was very helpful at check out and check in. Took only minutes to complete.JOHN M.
The team on Transit Road is AMAZING!!! They are friendly, knowledgeable and they get the JOB DONE!Andrew H.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Carl H.
Excellent Customer Service. Good location. Clean Vehicle.TERRANCE P.
Have more staff on hand. Only one was working at the time I came to pick up.Ryan M.
El cliente no dejó un comentario.David J.
El cliente no dejó un comentario.Joseph Z.
El cliente no dejó un comentario.Aubrey B.
Wasn't so much the location persay, it was the app and the web browser not working. I sat in the parking lot for over an hour at 11pm trying to get my equipment. I exhausted all resources before the operator finally dispatched manually. It was 12:15am before I was even in the truck to drive it home. Not to mention I had to wait on the phone line forever before someone would answer. It was far from an easy or pleasant experience. My next equipment rental will more than likely be from another provider.JOHNT JR B.
Very good ðŸ‘SIMON M.
The service representative was very knowledgeable and made sure that our trailer was hooked up properly.robert P.
El cliente no dejó un comentario.Amber B.
The check in and return process was inconvenient and frustrating. It took me longer to complete all the steps online than it did for me to load the truck. I felt like I was on a scavenger hunt. Please find a better way to do this.Michelle C.
They young lady that helped me was super nice.MICHAELDOMINIC G.
El cliente no dejó un comentario.Isaiah M.
Pick up and return of truck was fast and easy. Staff was pleasant and helpful. Customer parking and vehicle return and pick up needs to be separated for safety of customers and customers vehicles. Trucks pull in from stree right in front of doorway in and out of building. This location needs a driveway in and a driveway out for safer customer movement on property. Overall experience was above average. Would use again and recommend this location and Uhaul.Lenise C.
Staff was short handed. Had to wait to drop off equipment. Finally someone walking by told me I could leave the trailer as long as the charge was going to stay on my cc cardLAURENCE S.
El cliente no dejó un comentario.Carl H.
Have equipment available when it's supposed to be and improve maintenance (driver's door was difficult to close) also got charged for insurance I declined twice.Timothy B.
El cliente no dejó un comentario.Colleen T.
El cliente no dejó un comentario.Chelsea M.
Did not have the storage size that I had already reserved weeks ahead of time. Not sure why the system would let someone make a reservation for a unit that is not available. Very frustrating after driving for 3 days to move.kelly G. | First Impressions
El cliente no dejó un comentario.Sarah B. | Overall Experience
I have been to other U-haul locations but this one is the BESTthomas w. | Overall Experience
Very helpfulMatthew S. | First Impressions
Everything was greatROBERT S. | First Impressions
I have always had a pleasant experience at this facility! The only reason I moved out was it was no longer necessary for me to house my belongings. The people at the registers were always very friendly and helpful. I would choose to do business with again, and will definitely recommend them to friends!PATTI M. | Overall Experience
Please have more staff available in the futureCarolyn s. | Overall Experience
El cliente no dejó un comentario.Amanda K. | First Impressions
The spot was a little hard for parking a camper, but it was adequate.Daniel L. | Overall Experience
We parked our RV in an outside space.garry l. | Overall Experience
El cliente no dejó un comentario.Robert R. | Overall Experience
El cliente no dejó un comentario.Cherri G. | Overall Experience
Elaine was extremely helpful with our process.Paul Z. | Overall Experience
There was one problem. In this facility, there is a drive-in option to get you out of the weather. Very nice, out of the weather and close to the storage unit. The issue is the floor is finished in a gloss polish. When I stepped out of my truck, my foot slipped and I fell to the ground. My while I understand the effort to keep the facility clean, I would suggest changing the floor finish to a "sand imbedded or textured" surface. Other than that, great people, gre3at site.Michael S. | Online Move In
The staff was a little rude and cared more about talking than setting me up with the unit. I can explain further over the phone if you would like. 7166021038alissa v. | First Impressions
El cliente no dejó un comentario.Christopher S. | First Impressions
Great service, very accommodating and courteous staff!mary joan D. | Overall Experience
Used the "rent now" feature online to receive "free" disc lock. Unit was locked with a padlock and no "free" lock was provided. Employees stated that it was not included and I had to purchase a lock for $10 - 12. Other than the awful 1st attempt to get my unit, things are great. Just glad I didn't try to access the unit after 7 without any assistance for this debacle.Robert B. | Online Move In
Storage was Storage... Customer service was lacking in helping. I spent over 6000 dollars using your facility and would expect a little more help. Nothing new though just the way the world works today!ANTHONY J. | Overall Experience
Very fast and very helpful.Jason k. | First Impressions
El cliente no dejó un comentario.JOHN M. | Overall Experience
Elaine was knowledgeable, friendly and helpful. Made the experience pleasant.David J. | First Impressions
Somehow water leaked in and soaked a few itemsJOHN D. | Overall Experience
The inside of units are poorly lit so I could only go there during daylight.Claudette R. | Overall Experience
I had no trouble moving out. But I could not understand why my storage unit was so unbelievably cold and damp. I found the lights in the hallway going off very annoying. Otherwise everything was o.k.ANNETTE B. | Overall Experience
Access was easily accessible. Conveniently able to drive my car indoors to load -or- unload. Thank you for the experience, Russell BertolaKathy B. | Overall Experience
GraciasJohn M. | Overall Experience
Had for multiple years. Clean, dry and secure.KATHLEEN M. | Overall Experience
Professionalism all around. Thank you.william r. | Overall Experience
your facility was conviently located for my needs.james s. | Overall Experience
ExcelenteJohn M. | First Impressions
Best staff and helpful if i had to use a U-Haul location again i would choose the transit locationJasen B. | Overall Experience
They was very helpfulmichele h. | First Impressions
Excellent attention paid to my requests.Ron J. | First Impressions
Great experience with cust service representativeDeryke s. | First Impressions
Staff was very friendly and even though we had to wait our turn, were verycomfortable when it was our turn.Kathy B. | First Impressions
Servicios adicionales en esta ubicación
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