The staff was great. There was a constant line in the store, but the staff did a good job trying to move quickly. I was in line for about 30 minutes which they said is typical on a Saturday. The truck I used should probably be repaired or retired. The driver door would not close all the way and was damaged. It had 180,000 miles on it and was super bouncy compared to other trucks I've rented and just overall sketchy. I've rented from Uhaul like 5 times and that was by far the roughest truck I have gotten. But it got the job done so thanks!Evan K.
Customer Reviews for U-Haul Moving & Storage at Teall Ave
Syracuse, NY 13210
(@ Corner Of Teall & Rte 690)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
As far as the facility it is good but when I made my reservation to switch from the uboxes because they were costing to much my quote was the rate on the advertisement for the one they have set up in the store. Well they could not find my reservation but the uboxes were outside but not in front of the building so I had to wait for them to call someone who was not working that day to come in. They wanted me to cancel and do it on Sunday but I went thru alot to find people to help me so I don't know why my payment is $234+ plus. I switched to save money until I find a place to live.i would appreciate your consideration in correcting this matter. GraciasCarolyn S. | First Impressions
El cliente no dejó un comentario.Gregory F.
El cliente no dejó un comentario.Holly D.
I only go to this Uhaul. The staff is friendly and efficient. No matter how hectic they remain positive. I notice and appreciate the teamwork as well. Awesome experience.Monique B.
They don't even help customersFARHAN M.
The truck was not ready. I was given a different truck that I had not chosen. I never received a location saying that it was changed to a different U-HaulDaniel H.
El cliente no dejó un comentario.Katie R.
El cliente no dejó un comentario.Janiqua D.
El cliente no dejó un comentario.Wanda M. | Overall Experience
Retrieval of the van was bit easySara R.
The location was under-staffed; only one employee was on duty when I came to return the equipment. There was a line of six vehicles outside waiting for return processing and a number of customers inside; the employee was so stressed that she locked the doors to the store. After waiting 30 minutes I simply put my keys in the drop box; since I don't use a smart phone, I had to suffer the service charge. This puts people without smart phones at a disadvantage. Please hire more people--we all want to deal with human beings.Eric J.
El cliente no dejó un comentario.Kimberly B.
El cliente no dejó un comentario.James H.
Very poor experience - the equipment I rented 2 weeks ahead of time was not available, the employees were verbally yelling at customers or did not even care upon return (was in headphones smoking a cigarette and barely spoke 2 words). Just a horrible experience overallKristina D.
Always have had very good service. Thank youEvelyn D.
Both locations provided great service. They explained how drop-off and pick up worked. However, I will say that the pick-up service could have been better explained on the front end. I was dealing with scheduling issues for leaving the area. It was only then I was told that I did not need to be at the house for them to pick up the U-boxes. It would have saved considerable grief if they had. The receiving location was able to reschedule my delivery to a couple days earlier. That helped out a lot. Overall? Great service. Oh, get rid of those Phase 1 and Phase 2 boxes. They don't inspire much confidence.Brian T.
El cliente no dejó un comentario.STEVENA B.
We were told ubox would be delivered between noon and 4 but ended up being delivered by the office man after 6PM... Apparently regular delivery person refused to deliver after 5PM, also the bed frame ended up with a broken wheel.Leslie W.
Have more than 2 employees on duty. Very Busy Place for 2 to handle the incoming Phone calls and wait on the customers waiting in line. It took a longer time to return the vehicle than to pick it up. 2 people to help customers in line, on the phone and return vehicles on top of everything else you have them do is outrageous yet common for big businesses.PHILLIPALTON M.
El cliente no dejó un comentario.Scott R.
Wow!!! The service and ease of operation at this location is to be commended. I've rented from U Haul 4 times this summer from different locations and had problems every single time. I drove 43 miles out of my way to use this location rather than the previous ones and it was well worth it. I regret not getting the name of the friendly young lady who checked me in and the 2 incredible guys who hooked me up to trailer and then helped me return it. Excellence all around.Thomas M.
Horrible customer service, the associate that helped me seemed like he had better things to do than help, also mumbled under his breath and acted surprised when I couldn't hear him. Was not friendly at all, when he was done with my Id, he flicked it at me under the Plexiglas. Other associate was on her phone while another customer was waiting. Overall will not be returning to this location.Ramzy A.
I wish they would answer their phone so that I didn't have to reserve it through cooperate. Then they local location never called me to set up a pickup time so I had to personally drive out there to talk to them since they never answer their phone.Vivian L.
Truck was bad shape and fuel indicate on the contract was wrong. After I return truck I got almost $75 over charge on mileage I have call the place but I go here to wait too long to talk plus the lady I talk to she says I'm going email the receipt she never done still I'm not receiveMoajjem H.
There was nothing wrong with the storage but the staff there are unhelpful and will never use uhaul againPamela R. | Overall Experience
El cliente no dejó un comentario.BENJAMIN B.
Great friendly customer service by everyone involved.J A.
El cliente no dejó un comentario.David D. | First Impressions
It wasn't the location that was the issue, I spent over 3 hours total on hold ( over a total of 4 calls ) to talk to someone about an issue checking the equipment in after hours, the customer service was great once I got to talk to someone but the wait time is ridiculous and something needs to change or I will be looking into other companies in the future. And I still haven't gotten a email confirmation the my equipment was returned.JAYSONT R.
El cliente no dejó un comentario.Charmin H.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Bentray R.
El cliente no dejó un comentario.LINDA B. | First Impressions
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.David P.
I liked that the guys came right out to him up my equipment. They were also prompt in unhooking it upon my return.Jason A.
They lie over charges gas and over counts mileNAYLIN A.
El cliente no dejó un comentario.Gary T.
El cliente no dejó un comentario.KRISTEN A.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Stephen S.
this location lied to me when i called , the main girl explain yes my ubox was their , but i still want to talk to a manager as we was having issue from the beginning period , found out the box didn't get picked up till June 14 when it was exposÃ© to be picked up may 28th , at least a phone call should have been give but instead i was given a rude woman and was lied to , not the other lady who called me directly couldn't find my box this how i found out it wasn't where the first said , she made sure it got picked up on the 14th of june so now here the arrival of it now really messed up to here in tucson az which the date was the 16 of jun i am still waiting on my compensation due to it states in allotter I got that for each day it was late it will be 50 dollars for each day I only have received 400 of the 740 , but i am also asking for the remind of the deliver fee be returned to me as well as since the pick up as no done as promised if only was communicated with a lot would have been avoided.Robin D.
Many things cannot be handled through your website and your phone wait times are atrocious, leading me to believe you are understaffed. I was often cut-off mid-sentence by people on the phone and transferred before completing my request. My U-Box arrival was changed to after when my moving help was available 3 times. U-Haul San Francisco indicated that they would not be able to deliver the U-Box to my apartment complex, but U-Haul Hayward were able to. I would like to issue a special thank you to Alfonso from U-Haul Hayward. Almost every step of this move process has been a logistical nightmare with many setbacks, and Alfonso was the only person who went out of his way to assure quality customer service and that I was getting what I paid for. He is the only reason I would consider doing business with U-Haul again.Both drop-off drivers were courteous as well.Zoe K.
Luv the online reservation system. Made it easy when I went for pickup. Had the size van I reserved which is always helpful. Return was easy too. Thx.Maureen F.
Everyone at the location was very helpful and accommodating.Aaron M.
There was a quarter tank of fuel. I only drove 27 miles, but the low fuel came on as I was driving to return the truck. It gave me a lot of anxiety.I did put fuel in before I returned it.William C.
El cliente no dejó un comentario.Rafael V.
Staff was friendly and efficient!Gerald E.
El cliente no dejó un comentario.KIRITKUMAR P.
I would like to say a huge thank you to Eve at the Syracuse facility who I communicated with during the storage switch. She was such a huge help while I was out of state and very proactive in communicating. Eve helped me through all the specifics and explained a lot of the complicated steps - basically sorted everything things out smoothly and conveniently. Huge shoutout to Eve, she definitely made my first time using UHaul the best it can be.Kelly C. | Overall Experience
It was ghetto and 25 miles from my location made my move more stressful. The people working where rude and did not even say hello .Andrea P.
Keep up the outstanding service. The you7Wayne P.
El cliente no dejó un comentario.Samuel L.
Add at least another person at the front desk. She works her tail off and no one to assist. She goes and assists with the trailer setup as well as front desk. Always a line SND everyone has to wait til she returns and she is doing a good jobFrank P.
Start by hiring people that will at least say hello, thank you, MAY I HELP YOU ! So I rented a truck to move business material. I waited no less than 15 minutes before anyone appeared that may of worker there. He was a black gentleman with dreads. He strolled to the counter with effort and made zero effort to acknowledge any of us were there and there were many of us in the store at that time. I walked ahead of others and asked him if it was possible to get some assistance. He refused to even look at us or respond and everyone was like WTF at that point. About 4 minutes later he pointed to the man ahead me and was at least able to grumble enough to be heard. Then the woman came out and no comment what so ever just standing there and grunted next. I walked up and stood there with my card and license out and waited till she grunted again. After a couple minutes of being sick of her hating the fact she's working with the public I said to her You really don't like your job here do you . She looked directly at me and said NO. I immediately responded with then why dont you quit and go home so someone wanting to work can help us. I said nothing more to her until she handed me the truck key. It gets better ...... I was there the day before and asked if the 15 ft truck was actually 15 or was it. I was told it was s true 15 ft. I got to the truck and saw it was only a 12 foot bed. I needed a 15 and no less. I went back in the store to see about canceling the order and getting a longer truck. The girl was gone so I dealt with the black gentleman. I have to say he was very respectful and honest with me on my refund. He explained that he didn't know how to cancel it so I would have to wait then he called a woman on the phone and she said it was complicated so I said no biggy. I left and went to the truck and sat there a minute and decided to ask if they had a bigger truck. The gentleman said I'm sorry I just rented the last one to the guy walking out. I went to me car and sat there wondering what I could do and called the U-haul corporate and asked if I could get one local as this place was out. A young lady told me I sure can there are 5 at the teal ave location. I explained I'm there now and was told there's none. She made reservation for me on the phone with my credit card and I went back in. The same gentleman was at the counter and I handed him the piece of paper with my reservation number on it and his face caught his knee caps. As he was writing up the order he says to me ..... Oh I see now that truck just came in..... Imagine that cause the truck was sitting in the same spot it was when I got there 2 hours ago. Naw I wouldn't rent from that store... Any of there others maybe but not the corner of Canal and Teal in Syracuse.Terry R.
Nothing everything was greatD M.
Still have not been reimbursed and it arrived VERY late. Will not use this service again. Staff members were great but it isn't worth the stress.Austin A.
El cliente no dejó un comentario.Joel F.
Because you cannot deliver or pick up every day, I have to rent the box for two months. For example, if I want the box comes on Friday, but you can come only on Monday, I think you should not count extra 4 days. In addition, if you somehow cannot deliver in your scheduled time window, you should let customer know. For my case, you said driver would come between 9 and 12, but I had to wait to 5:45! I don't want to complain delay, but you should let me know.Zhenfeng Z.
The wait time is very long. The employee that helped me was very good. Other employees in the store were cursing and complaining the entire time and speaking rudely to customers.Gerard J.
El cliente no dejó un comentario.Matthew R.
Get some better workersTyjuan G.
El cliente no dejó un comentario.Christina V.
El cliente no dejó un comentario.Dennis V.
only issue I encountered was the mpg gauge either wasn't working properly, or I was getting horrible gas mileage, even when coasting.Bill C.
El cliente no dejó un comentario.JONATHANABNEL F.
El cliente no dejó un comentario.Amanda K. | Overall Experience
El cliente no dejó un comentario.EDWARDF III Z.
Kind and Helpful staff. Great van, very happy with our experience!Susan H.
Return service is totally badMAL SAWM T.
My reservation was canceled out because I was late picking up my truck. It does not state any where online that your reservation will be canceled if you arrive late, The truck I was given was 3/4 full with gas and the male representative that help me was rude.Harrell S.
Don't allow Massey furniture in Watertown to be a representative of uhaul.MARYJO B.
Online reservation sped things up a lot!Stephen K.
El cliente no dejó un comentario.Deborah B.
It rained overnight when I had the truck packed, and a lot of the contents got wet! The whole floor of the truck was wet! So when I went to pick up the boxes , everything fell out the bottom! It was very disappointing and made a lot of extra work! Unhappy customer!Spencer P.
El cliente no dejó un comentario.Rosina F. | First Impressions
I found out two days later of a feeRosando L.
The staff were very friendly and servixe was professional and fast. Checking in and checking out.Kimberly D.
El cliente no dejó un comentario.Jason P.
El cliente no dejó un comentario.Grace V.
El cliente no dejó un comentario.David P.
I picked the trailer up Thursday night loaded the dressers first and had about 1/2 the trailer full Friday morning I opened the trailer and it was leaking a stream of water on top of my wife's dresser and clothes I then drove back to the rental location had to unload the stuff in the rain and hook up to another trailer and reload that one the second trailer didn't leak and towed beautiful when we got to our location 3 days later we unloaded the trailer and the top of the dresser is delaminating the manager at that location Jamie Bouchard was very helpful the day I brought the leaking one back and was great today when I returned it very understanding she reimbursed me for the charges because of the way I was treated I will continue to use uhaul and recommend themDaniel F.
El cliente no dejó un comentario.Omar H.
I used the contactless app and went up to side counter to retrieve the key. The cashier had no idea what I was doing, no intention of addressing me and didn't speak one word to me except "what" then throw the key at me after I really tried to get her attention. What should have been an easy interaction was incredibly rude and upsetting.Anna M.
El cliente no dejó un comentario.John F.
The check in app required when dropping off after hours is a horrendous experience.Jess D.
El cliente no dejó un comentario.John M.
I thought the drop box for the keys was hard to find maybe make it easier for the customer too find itShondelle M.
El cliente no dejó un comentario.Grace W.
I waited 12 minutes on the phone to reschedule my rental time. I waited another 15 minutes in line to get my rental and even more time when I dropped it off.Beth P.
Great service. The tall Woman working was awesome.Robert T.
Attitude of in house csr was rough and not very courteous. Not friendly at allBruce B.
El cliente no dejó un comentario.Raghav P.
El cliente no dejó un comentario.michael O.
El cliente no dejó un comentario.Anne B.
Great experienceDavid B.
El cliente no dejó un comentario.JANETMARY B.
El cliente no dejó un comentario.Megan H. | First Impressions
It was clean but not well aligned.Dwain B.
El cliente no dejó un comentario.Phillip H.
El cliente no dejó un comentario.Stacy C.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.DEBORAH B.
I had reserved the truck for 4 hours but received a number of texts to return in 3hrs 15 min - not sure whyWALLACEBERNARD D.
First, the guy helping me had zero personality and very unfriendly. I sus all the online check un but had to redo it all again at the store so i am unsure why they even do a online check in. The truck and teailer were not ready to go, i had to go get thevtruck out of the lot of other trucks and drive it over to where the trailers were. No idea what trailer i was to take and the guy that was to help me never came out so another female employee helped me in the rain. Im not sure why i couldn't pick up the truck at the location i asked for. No excuse for that. I'm not even sure why im doing this survey, won't change anything and i already paid so, i don't see a discount coming ir any kind of compensation.William H.
I can't believe that the company is manipulating another $20 from customers. Is I don't use online to let who? Know that I dropped the truck off at night. Its a rip-off bc the intake won't know it's there till they come in in the morning anyway. Plus the process is the same for you either way. It just makes me rent less from you.SHARONL S.
El cliente no dejó un comentario.Karla M.
El cliente no dejó un comentario.Gene V. | First Impressions
El cliente no dejó un comentario.TERENCE K. | Online Move In
El cliente no dejó un comentario.Ken W. | First Impressions
El cliente no dejó un comentario.Audrey P. | Online Move In
Jamie has been great to work with so far.Genevieve D. | Overall Experience
El cliente no dejó un comentario.Nikeem B. | Overall Experience
Thanks Jamie!JASON E. | Overall Experience
I give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.Tajuana C. | First Impressions
Receptionist was very kind and helpfulJANAE C. | First Impressions
GraciasJASON E. | First Impressions
El cliente no dejó un comentario.Careem S. | First Impressions
El cliente no dejó un comentario.Gisella S. | First Impressions
Storage has been a huge help. I'm moving across country alone with two kids and I wouldn't have been able to do that without storage. ¡Gracias!Alexandra T. | First Impressions
El cliente no dejó un comentario.Cindiann P. | Overall Experience
El cliente no dejó un comentario.ESTELLE MARIE G. | Overall Experience
El cliente no dejó un comentario.Tichelle B. | First Impressions
El cliente no dejó un comentario.Ricardo M. | Overall Experience
Thank you for being there. Yes Indeed I would recommend every one uses your service.Carlton J. | Overall Experience
El cliente no dejó un comentario.Joann G. | First Impressions
Better control of mice .. a lot of items ruined due to mice droppingsCourtney T. | Overall Experience
I had rodents in all my belongings and had to leave them behind horrible I would never have anyone come hereLakeya S. | Overall Experience
El cliente no dejó un comentario.Todd R. | Overall Experience
The inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time. Thats the only complaint that I have for this location. Otherwise it was perfect.JERRY R. | Overall Experience
El cliente no dejó un comentario.David L. | Overall Experience
While the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were "not found" upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn't have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to "check in" and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.William L. | First Impressions
if customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from younicole t. | Overall Experience
El cliente no dejó un comentario.Michal C. | First Impressions
El cliente no dejó un comentario.Shuotong Z. | Online Move In
El cliente no dejó un comentario.Maxine B. | Overall Experience
Great service girls in the front were always helpful only thing I didn't like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Graciasdaniel l. | Overall Experience
El cliente no dejó un comentario.MARILYN F. | Overall Experience
El cliente no dejó un comentario.Ana R. | Overall Experience
Everything was great. However, when we arrived at the storage facility, we found the sliding, electronic doors wide open. (Storage users are supposed to use their swipe cards to gain access). The doors remained that way for the duration of the move into our rental space. The building was completely unsecured during this time. I called the front desk to notify them & they said they'd fix the problem. However, the front desk should receive an immediate alarm notification if the doors are open for an unreasonable amount of time or malfunctioning. Otherwise, you are exposing your renters & their belongings to safety hazards.Sari C. | First Impressions
The storage unit was full of mice shot and very nasty I will never rent from uhaul ever again and I will NOT recommend this place to anybodyandrea r. | Overall Experience
if I have to put my stuff into storage I will definitely use this ace againphilip f. | Overall Experience
Jennifer and et al came through again!!! Thank you ladies.keith r. | Overall Experience
Service was above and beyond what had to be done. Very satisfiedMARILYN F. | First Impressions
Thank you to the staff.Shakeyla J. | Overall Experience
All good at Uhaul Teal AveTina L. | Overall Experience
Jamie was friendly, knowledgeable, efficient and gave us great recommendations. We highly recommend her for her EXCELLENT customer service.keith r. | First Impressions
They had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.Marisa M. | Overall Experience
clean and secure for surejustin o. | First Impressions
Customer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!Karla G. | First Impressions
GraciasChristopher A. | Overall Experience
Some one put a Lock on the storage I rent, and found mouth drop all over It's disgustingTiegist A. | First Impressions
Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.Stacey D. | First Impressions
I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.Ran L. | Overall Experience
Nice n clean n reps were very friendlybarbara g. | First Impressions
The process was very easy and the location was perfectWildalys R. | Overall Experience
All dealings went well, truck and unit rental. There was a long wait when truck was returnedRichard R. | Overall Experience
Great customer care!charysse b. | First Impressions
I love it thereelizabeth t. | First Impressions
The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)ryan s. | First Impressions
they were very helpfuladam t. | First Impressions
clean and secure, second to noneJohn D. | Reservación
Communication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. ¡Gracias!christine f. | Overall Experience
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