Don't allow Massey furniture in Watertown to be a representative of uhaul.MARYJO B.
Customer Reviews for U-Haul Moving & Storage at Teall Ave
Syracuse, NY 13210
(@ Corner Of Teall & Rte 690)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Online reservation sped things up a lot!Stephen K.
El cliente no dejó un comentario.Deborah B.
It rained overnight when I had the truck packed, and a lot of the contents got wet! The whole floor of the truck was wet! So when I went to pick up the boxes , everything fell out the bottom! It was very disappointing and made a lot of extra work! Unhappy customer!Spencer P.
El cliente no dejó un comentario.Rosina F. | First Impressions
I found out two days later of a feeRosando L.
The staff were very friendly and servixe was professional and fast. Checking in and checking out.Kimberly D.
El cliente no dejó un comentario.Jason P.
El cliente no dejó un comentario.Grace V.
El cliente no dejó un comentario.David P.
I picked the trailer up Thursday night loaded the dressers first and had about 1/2 the trailer full Friday morning I opened the trailer and it was leaking a stream of water on top of my wife's dresser and clothes I then drove back to the rental location had to unload the stuff in the rain and hook up to another trailer and reload that one the second trailer didn't leak and towed beautiful when we got to our location 3 days later we unloaded the trailer and the top of the dresser is delaminating the manager at that location Jamie Bouchard was very helpful the day I brought the leaking one back and was great today when I returned it very understanding she reimbursed me for the charges because of the way I was treated I will continue to use uhaul and recommend themDaniel F.
El cliente no dejó un comentario.Omar H.
I used the contactless app and went up to side counter to retrieve the key. The cashier had no idea what I was doing, no intention of addressing me and didn't speak one word to me except "what" then throw the key at me after I really tried to get her attention. What should have been an easy interaction was incredibly rude and upsetting.Anna M.
El cliente no dejó un comentario.John F.
The check in app required when dropping off after hours is a horrendous experience.Jess D.
El cliente no dejó un comentario.John M.
I thought the drop box for the keys was hard to find maybe make it easier for the customer too find itShondelle M.
El cliente no dejó un comentario.Grace W.
I waited 12 minutes on the phone to reschedule my rental time. I waited another 15 minutes in line to get my rental and even more time when I dropped it off.Beth P.
Great service. The tall Woman working was awesome.Robert T.
Attitude of in house csr was rough and not very courteous. Not friendly at allBruce B.
El cliente no dejó un comentario.Raghav P.
El cliente no dejó un comentario.michael O.
El cliente no dejó un comentario.Anne B.
Great experienceDavid B.
El cliente no dejó un comentario.JANETMARY B.
El cliente no dejó un comentario.Megan H. | First Impressions
It was clean but not well aligned.Dwain B.
El cliente no dejó un comentario.Phillip H.
El cliente no dejó un comentario.Stacy C.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.DEBORAH B.
I had reserved the truck for 4 hours but received a number of texts to return in 3hrs 15 min - not sure whyWALLACEBERNARD D.
First, the guy helping me had zero personality and very unfriendly. I sus all the online check un but had to redo it all again at the store so i am unsure why they even do a online check in. The truck and teailer were not ready to go, i had to go get thevtruck out of the lot of other trucks and drive it over to where the trailers were. No idea what trailer i was to take and the guy that was to help me never came out so another female employee helped me in the rain. Im not sure why i couldn't pick up the truck at the location i asked for. No excuse for that. I'm not even sure why im doing this survey, won't change anything and i already paid so, i don't see a discount coming ir any kind of compensation.William H.
I can't believe that the company is manipulating another $20 from customers. Is I don't use online to let who? Know that I dropped the truck off at night. Its a rip-off bc the intake won't know it's there till they come in in the morning anyway. Plus the process is the same for you either way. It just makes me rent less from you.SHARONL S.
El cliente no dejó un comentario.Karla M.
Nothing great service and people.Ulik L.
First truck had roaches. I need to be compensated !Jayquon B.
El cliente no dejó un comentario.Gene V. | First Impressions
El cliente no dejó un comentario.Dan L.
I had a good experience with this location/team every time I've rented a vehicle with them. The staff is friendly, clear with instructions/information, and ready to help if needed. Could staff more people first thing in the morning (seems everyone likes an early start when moving) BUT I completely understand if that's difficult. No one wants to be up then. I certainly don't if I have a choice.AARON F.
The staff were incredibly helpful and polite. They were all great and made the experience quite easy.Melissa S.
No Complaints, keep up the good work!Christopher F.
El cliente no dejó un comentario.MICHAELH K.
El cliente no dejó un comentario.Patrick S.
Long line at 5:15pm . Waited 30 minutes in line after doing pre check in the night before . Line was too long and only 2 employees to service customers.Paul B.
Great job ðŸ‘ thanks To the person that help me ðŸ˜ŠDavid Y.
A little more help at the front desk ðŸ˜ƒRose E.
One of the staff said to me he didn't know how to reserve a room for me, and he use half of the time play his cell phone, and he gave me the wrong price. I paid extra 100 dollars and then I realized I over paid. Now I have to wait for the refund. Another staff, she cursed in front of me. She said: â€œI fucking hate this.â€ Her interrupted me when I was talking, and she picks up personal phone call when she try to help the guy reserve my room. I waited one hour for this and they make everybody in the room extremely uncomfortable. Terrible terrible experienceXuhong F.
El cliente no dejó un comentario.TERENCE K. | Online Move In
The girl taking my order was rude and trying to bring back truck tour app sucks had a hard time to doKandi S.
El cliente no dejó un comentario.Stacy D.
tire hold down needed to be replaced--found during safety check. Should have been noted upon return from previous rental.Michael T.
El cliente no dejó un comentario.James C.
I was not provided with moving blankets nor a dolly even though I requested them over the phone and paid for them. I was walked outside of the store, pointed in the direction of 10+ uhaul trucks and told 'your truck is over there'. I had navigate the vehicle yard to match the key ID to the van ID which added time to a busy day.ALEXANDERROLAND Y.
Add 1 -2 additional employees to speed up the rental process. Wait was a little longer than it should be. Young lady that checked me in also came out to check the trailer. There was a bad electrical connector. She replaced it quickly and we went on our way.Walter F.
El cliente no dejó un comentario.Ken W. | First Impressions
A seat up front if you must wait for pickup.althea C.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Dale H.
Great service.Alyssa R.
El cliente no dejó un comentario.MICHAELR S.
El cliente no dejó un comentario.Audrey P. | Online Move In
1. Only one person working at the counter, with many people lined up waiting to pick up their equipment. 2. Instructions said to adjust mirrors, which is obviously good safety protocol, but mirrors were not possible to adjust. It appears they are screwed in position. 3. Customer service is essentially useless. I tried calling multiple times about being unable to adjust the mirrors. I was on hold for lengthy periods and then transferred to other extensions and put on hold again and call was dropped. I tried using the chat, and was told I had to call customer service, which is exactly what I had been trying unsuccessfully to do. Result: Drove over 200 miles without being able to see much in the driver's side mirror. 4. The key did not work in the driver's side door. I had to climb in on the passenger side and crawl across the seat. 5. I did not receive a receipt by email after returning the vehicle.Simha R.
El cliente no dejó un comentario.Emma T.
El cliente no dejó un comentario.RICHARDF C.
The wait time was more than I hoped for, but my rental was on a busy Saturday. Forget calling the location, they don't answer the phone. My starting fuel measurement was more than was in my truck. I was told that I had to make the change thru a link, however there was no way a picture could be uploaded. It had to be taken with a cell phone. My son had taken the pic and emailed to me so he could get moving. I was a bit confused with all the directions I was given when I picked it up. I went back into the store for help. The rep told me to bring it up when I returned the vehicle the following day. Again it was too busy. I didn't want to wait in line again so I just put the extra 3 gallons in the vehicle.Sheila F.
Drop off process was quick and easy.Anthony D.
El cliente no dejó un comentario.Lisa M.
El cliente no dejó un comentario.Megan R.
El cliente no dejó un comentario.ZERIAH T.
It was fun to get so much done! The people at store were helpful- thanksHolly I.
Jamie has been great to work with so far.Genevieve D. | Overall Experience
El cliente no dejó un comentario.Meagan K.
Both pick up and drop off sites and personnel were fine. The problem was that there was a leak in the trailer. By the time we finished our move, eveything in the trailer was wet or damp. This just shouldn't happen in an enclosed trailer.Kenneth H.
No recommendationsDarin D.
El cliente no dejó un comentario.Alyssa R.
El cliente no dejó un comentario.Marc A.
El cliente no dejó un comentario.KEVINSCOTT L.
El cliente no dejó un comentario.ROSEMARY M.
Had to wait for inside paperwork everytime I've been there. The outside staff are polite and efficient.RICHARDDEAN B.
El cliente no dejó un comentario.Martha K.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Hazhad J.
El cliente no dejó un comentario.Nikeem B. | Overall Experience
I was told that my price was $96 and billed another $23 so I'm very Un happy with that communication could have been better from one employee and the manager at the location did not honor what the employee had doneChiquita K.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Responsive to O.
Handled very smoothlyChristopher B.
Employees act like they can care less about being at work... I had no clue as to what was supposed to happen or where to findy u-haul. Then after returning the u-haul I was was supposed to get some money back because I used less miles than anticipated, but instead I get charged and extra $73 on top of the $143 I already paid. And no one can tell me why my money is being taken without my consent. Especially if I don't owe anything extra.Craig B.
El cliente no dejó un comentario.Timothy H.
El cliente no dejó un comentario.SHARONL S.
El cliente no dejó un comentario.CHARLESARTHUR H.
El cliente no dejó un comentario.Chelsea T.
Just more people on hand for customers I waited for about 20 minutes for a truck I reserved. But the lady who took care a me did a very good job with dealing with the situation I thank her.Eric M.
There was a long wait for every step of the process and the staff was not there at 7am. As a result there was a long line of people waiting to be helped.Mohammad S.
El cliente no dejó un comentario.Deborah B.
El cliente no dejó un comentario.Hassan I.
El cliente no dejó un comentario.SHELBYL M.
Quicker check in/check out process. There always seems to be a large line at this store and only one person helping customers.Marc T.
My only gripe was with the website -- towing accessories I needed to order along with my trailer rental were not available at this U-Haul, so I had to visit a different location 3 miles farther out of the way before I could pick up my rental. The website was confusing because it made it look like the items I needed were here, but when I would add them to the basket, the website wouldn't say the items weren't there -- it would just proceed as normal and I only realized it when I noticed the cart was still empty. But the staff on site were great, they hooked up the trailer for me, check in and check out were fast and easy.Peter N.
You charged me an extra $7.84 After charging me $134.00JO NATHANRAYSEAN W.
Well I was never told I would have to drop the van Back off at a whole new location. I got an email saying that I never returned the van when I in fact, did. I think it's ridiculous that they make you go and search for the van you are assigned and my van was NOT filled to gas where it should have been. Just a completely unprofessional experience all around. If uhaul didn't have a monopoly on the â€œmovingâ€ industry, I MOST DEFINITELY would have gone else where.Justeen H.
Tried numerous times calling, attempting to chat, and call the store for an extended rental and got no where. Miraculously i was charged crazy after showing screenshots.Nikira F.
El cliente no dejó un comentario.Tammy S.
System was down on turn in and staff at desk was rudeSharon H.
Thanks Jamie!JASON E. | Overall Experience
I give them an excellent rating however the wait time for customer service is a bit long. The staff is super friendly though.Tajuana C. | First Impressions
Receptionist was very kind and helpfulJANAE C. | First Impressions
GraciasJASON E. | First Impressions
El cliente no dejó un comentario.Careem S. | First Impressions
El cliente no dejó un comentario.Gisella S. | First Impressions
Storage has been a huge help. I'm moving across country alone with two kids and I wouldn't have been able to do that without storage. ¡Gracias!Alexandra T. | First Impressions
El cliente no dejó un comentario.Cindiann P. | Overall Experience
El cliente no dejó un comentario.ESTELLE MARIE G. | Overall Experience
El cliente no dejó un comentario.Tichelle B. | First Impressions
El cliente no dejó un comentario.Ricardo M. | Overall Experience
Thank you for being there. Yes Indeed I would recommend every one uses your service.Carlton J. | Overall Experience
El cliente no dejó un comentario.Joann G. | First Impressions
Better control of mice .. a lot of items ruined due to mice droppingsCourtney T. | Overall Experience
I had rodents in all my belongings and had to leave them behind horrible I would never have anyone come hereLakeya S. | Overall Experience
El cliente no dejó un comentario.Todd R. | Overall Experience
The inexperienced agent was clueless. I did not get operational directions on how to enter and leave the secure key card access system. I had to make 3 separate trips back to the storage office to try to get access to the facility the 1st time. Thats the only complaint that I have for this location. Otherwise it was perfect.JERRY R. | Overall Experience
El cliente no dejó un comentario.David L. | Overall Experience
While the actual storage unit was excellent, the customer service and overall experience with Uhaul made our move more difficult. Both for our truck rental and storage unit, reservations (made months prior) were "not found" upon our arrival. The uhaul pickup was 40 minutes away from our apartment (because they didn't have our truck at the original location which was inconvenient to begin with) and the tank was 1/4 full so we had to fill up before we could even get home. The storage place took over 45 minutes to "check in" and required THREE phone numbers and TWO addresses to even access. How do you have 2 addresses if you are moving? Overall we were not satisfied with our service with Uhaul and will be looking for different options next time.William L. | First Impressions
if customers rent storage for half a month u haul should reimburse the customer for the rest of the money i will never rent from you again and I will tell other people not to rent from younicole t. | Overall Experience
El cliente no dejó un comentario.Michal C. | First Impressions
El cliente no dejó un comentario.Shuotong Z. | Online Move In
El cliente no dejó un comentario.Maxine B. | Overall Experience
Great service girls in the front were always helpful only thing I didn't like is there were mice, dead mice in the storage, in my clothes, ruined a lot of stuff brand new stuff I never got to use which sucks. But other than that I had a good experience. Graciasdaniel l. | Overall Experience
El cliente no dejó un comentario.MARILYN F. | Overall Experience
El cliente no dejó un comentario.Ana R. | Overall Experience
Everything was great. However, when we arrived at the storage facility, we found the sliding, electronic doors wide open. (Storage users are supposed to use their swipe cards to gain access). The doors remained that way for the duration of the move into our rental space. The building was completely unsecured during this time. I called the front desk to notify them & they said they'd fix the problem. However, the front desk should receive an immediate alarm notification if the doors are open for an unreasonable amount of time or malfunctioning. Otherwise, you are exposing your renters & their belongings to safety hazards.Sari C. | First Impressions
The storage unit was full of mice shot and very nasty I will never rent from uhaul ever again and I will NOT recommend this place to anybodyandrea r. | Overall Experience
if I have to put my stuff into storage I will definitely use this ace againphilip f. | Overall Experience
Jennifer and et al came through again!!! Thank you ladies.keith r. | Overall Experience
Service was above and beyond what had to be done. Very satisfiedMARILYN F. | First Impressions
Thank you to the staff.Shakeyla J. | Overall Experience
All good at Uhaul Teal AveTina L. | Overall Experience
Jamie was friendly, knowledgeable, efficient and gave us great recommendations. We highly recommend her for her EXCELLENT customer service.keith r. | First Impressions
They had problems with mice and never said anything. Only noticed it when I moved my stuff out and half of it was ruined by the mice.Marisa M. | Overall Experience
clean and secure for surejustin o. | First Impressions
Customer service was GREAT. Facility was clean and the additional items for free usage made it a seamless process. I would highly recommend this location!Karla G. | First Impressions
GraciasChristopher A. | Overall Experience
Some one put a Lock on the storage I rent, and found mouth drop all over It's disgustingTiegist A. | First Impressions
Very friendly and helpful. Knowledgeable staff. Decent pricing. Very satisfied.Stacey D. | First Impressions
I would like to someone to call me immediately. We moved in and our unit was clean, we moved out and it was infested with mouse droppings. No one in your office would speak with us.Ran L. | Overall Experience
Nice n clean n reps were very friendlybarbara g. | First Impressions
The process was very easy and the location was perfectWildalys R. | Overall Experience
All dealings went well, truck and unit rental. There was a long wait when truck was returnedRichard R. | Overall Experience
Great customer care!charysse b. | First Impressions
Very nice people, good communication. John Borsa very helpfulcny a. | Overall Experience
ExcelenteLeonard A. | Overall Experience
I love it thereelizabeth t. | First Impressions
Great facility! Highly recommend.Brittany T. | Overall Experience
The staff was very helpful. We had a great experience.Howard S. | First Impressions
I did not need access the facility, but the driver Ralph, was fantastic. Prompt, professional, accommodating. I would definitely refer UBOX because of my experience with him.Kathy F. | Overall Experience
The young lady working Monday evening the 4th to be exact went ABOVE AND BEYOND to help me out in a dire situation. She literally saved my life in a way... She deserves a raise and a good life. :)ryan s. | First Impressions
Staff was cool but the experience went sour quick. Wasn't notified about a mice infestation on the floor where my unit was, Ended up having to throw out around half of my belongings. Wouldnt recommedNoah G. | Overall Experience
they were very helpfuladam t. | First Impressions
Professional, helpful staff and Clean environment. Readily available carts...extra stars!!Antoinette B. | First Impressions
Ralph communicated very well. I appreciated being able to send TXT messages back and forth to coordinate our u-box pickup, rather than having to call all the time.Michael H. | Overall Experience
Your employees are very personable, helpful and friendly. Gracias.kim c. | First Impressions
Great staff pricing was a bit high but overall great exxperiance nice facilityCHRISTOPHER B. | Overall Experience
Management is horrible and rudedanielle j. | Overall Experience
Staff was rude. If you needed someone no one ever answered the call button, it could go off for hours. Front doors never worked with our without ever. Moved my stuff out I had mouse droppings all overcarey h. | Overall Experience
The employee John went above and beyond my expatiation.Charles M. | Reservación
clean and secure, second to noneJohn D. | Reservación
We used a storage shed while working on garage. Delivery and pick up convenient.Franklin H. | Overall Experience
Mouse dropping in my property that was stored in your storage. Not too happy with that but my over all experience was goodDawn D. | Overall Experience
great customer service.JAMES O. | Overall Experience
a little slow but everything was done correctly.lance t. | Overall Experience
There was mouse poop all over my stuff and my storage. I also think they should for your last month they charge by the day it's there cause I had to pay a whole month for 10 days I moved out of stateMonica B. | Overall Experience
Thank you very much for your time and patience!Eddy H. | Overall Experience
All went very well. The people on all levels were great. ¡Gracias!lyla m. | Overall Experience
Only issue I ever had was my key card not working and the alarm going off but it was fixed. Other than that best facility I've usedAmanda S. | Overall Experience
The worker Amy and the delivery man were very nice and efficient. They communicated well and we're very accommodating.Emmy L. | Overall Experience
I was assigned a storage bin that was already rented. Had to go back to the office and jus wasn't happy that my reservation was totally ignored and still spent about an hour checking inDawn D. | Reservación
I was late this month and they said I moved out but I didn't. The sttaff is rude one person in oarticular I don't recall her name but she is HORRIBLE. I had mouse droppings in my storage recentlyChristi H. | Overall Experience
Great staff, everyone I dealt with was awesome.johnathan s. | Overall Experience
Communication and delivery were efficient and on time. The entire process was very convenient and I'd definitely use this service again. ¡Gracias!christine f. | Overall Experience
Servicios adicionales en esta ubicación
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