Customer Reviews for U-Haul Moving & Storage at Taunton Rd

11,997 comentarios

515 Taunton Rd E   Oshawa, ON L1G0E1
(@ Wilson Rd)

(905) 576-3772

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(905) 576-3772

515 Taunton Rd E
Oshawa, ON L1G0E1
(@ Wilson Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

collette D. 
Clasificación:
4.0

The trucks are parked very closely together to fit them all on the site, to the point that you have to fold in the back up mirrors to get the truck backed out, and there were no staff members to assist you outside once you had completed the rental arrangements inside.

Veronica D. 
Clasificación:
4.0

Friendly, fast service.

CORY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn W. 
Clasificación:
1.0

Make sure you have enough equipment if you are to rent out using the online service. This is the third time Uhaul has had me drive to other locations or have me wait for my order. I will not be using your services again nor will I promote Uhaul in anyway.

Kyle E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNS M. 
Clasificación:
4.0

Good service and easy to use.

GERALDWAYNE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLEN E. 
Clasificación:
2.0

El cliente no dejó un comentario.

CHRISTIANDANIEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIELR P. 
Clasificación:
1.0

El cliente no dejó un comentario.

FRANCINEE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

marc G. 
Clasificación:
5.0

Excellent Customer service!!!

JAMESC M. 
Clasificación:
3.0

Contract states that the renter is responsible for cleaning vehicle after use. The previous must have used it to waste. The box of the truck smelled so bad. Like something had died. Plus the amount of small flies that were so bad they were even in the cab of the truck. Clearly vehicles are not being cleaned after each use. Not happy at all. They lady that served me was friendly and efficient.

Cathy A. 
Clasificación:
2.0

I think you could make booking a vehicle much faster..

DARRELL R. 
Clasificación:
5.0

Just let the person renting know where to park the van when leaving it overnight at the lot if was confusing the next morning as I did not know there was a return area.

KIME P. 
Clasificación:
5.0

Cody was extremely helpful and provided amazing customer service.

NATHANJAMES M. 
Clasificación:
5.0

The rental process was smooth. Customer service was great, equipment worked well.. there was no issues here. Would recommend to everyone to rent from Taunton and Wilson location.

Shawn R. 
Clasificación:
5.0

Check in was fast and efficient with the two representatives working so well together behind the counter. Billy was excellent hooking the trailer to my truck and Cody was just as good at drop off.

jory M. 
Clasificación:
5.0

More instructions upon pick up as to expectations. I was not told to refill gas tank or where to go to return the truck etc.

BRENDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve W. 
Clasificación:
5.0

One of the best locations I've ever rented from. Staff is knowledgeable, friendly and helpful. I tried renting from a "Neighbourhood" location only to find out days before my move they did not have the truck. They wanted me to drive 50 miles out of my way to another location. After talking to 9 different agents at uHaul, I was directed to Oshawa. Wow! People who actually care about you having a successful move. I will definitely rent from this location again!

GREGORYA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NASIR A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JUSTIN D. 
Clasificación:
5.0

Nice. V. Good staff

RAKESH K. 
Clasificación:
4.0

You should allow Drivers license pictures to be uploaded to a web site not just your mobile web site.

DOUGLASD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANIRUDH S. 
Clasificación:
5.0

Staff friendly and courteous fast service

ADAMJONATHAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

REED J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grema O. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

Check that all lights in uhaul work properly

KRYSTALLOIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNV L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor C. 
Clasificación:
5.0

Need to add more trucks in your inventory

SAJJAD H. 
Clasificación:
2.0

Back of truck was wet.

Michael H. 
Clasificación:
4.0

The last two rentals that I had with this location had cleanliness issues. I should not be cleaning up after the previous renters no matter how they left the equipment.

Craig L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFERYP V. 
Clasificación:
5.0

Returning the truck was so easy. The staff was quick, about to review the vans condition & there was no waiting. The truck was very clean.

STEPHANIE P. 
Clasificación:
4.0

just to let you know I has a storage unit there as well #180 is empty thanks for your help

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODDG D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESJ C. 
Clasificación:
5.0

Great customer service and very clean and storage unit was also clean Thank you

BRADLEY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELLD S. 
Clasificación:
2.0

It was very confusing where to drop off truck. We waited for a long time for someone to come inspect the truck. I finally started driving away because I thought nobody was coming just to be lectured by a staff member about where I need to be. We also paid 71 dollars but the total only came to 65 and I was never refunded. Also, this location is way too small for the amount of trucks that are there. It's a aggravating trying to get in our out.

Amanda F. 
Clasificación:
5.0

The booking process online so intuitive and easy to use. Showing up the day of to pick up, equipment was ready and staff was super friendly, extremely courteous. Vehicle was clean, well maintained. Upon returning, I didn't even have to ask for a refund for the blankets I didn't use, they went ahead and refunded me. Dropping off the vehicle was super easy to, 5 minutes and done! I would highly recommend UHaul and this location!

LISA-LAURELA L. 
Clasificación:
4.0

The running lights did not work on the trailer and I was told just don't be out at night. The guy hooking up the trailer instantly started to vent about the company and what he does...very disgruntled and made it very awkward.

ERICAJ N. 
Clasificación:
5.0

Excellent\t and quick service. Will use it again for sure

GIUSEPPE C. 
Clasificación:
5.0

I unsuccessfully tried to use the mobile check in. It didn't seem to work for me. I think that I got hung up in the verification process which I was unaware of. If the app indicated that you are in a queue and that something was happening it would be helpful. As it was I didn't realize anything was happening and I was unsure what the next step was

Barry W. 
Clasificación:
1.0

Employe lacked customer service skills and made us park the trailer in a very difficult and tight spot for our oversized truck, would not allow us to walk to trailer into the spot, which would have been alot easier.

JESSEBT B. 
Clasificación:
5.0

The service was Excellent, quick and professional..returning the vehicle was the same quick, professional check out! Thank you for a stress free transaction during a very stressful time for me.

ROSARIA M. 
Clasificación:
1.0

I originally booked for 3 days; however I realized a day before the pick up of the truck, when I went to check in online, that reservation was for 2 days. I called customer service and was assured by the agent that I spoke to that she added another day. When I went to pick up the truck at the location, the agent told me they are only “allowed” to rent out truck for 2 days due to time of month (busy). He insisted I could get truck for only 2 days. I explained that the home I purchased had closure date of 29/09/21 and place we are moving from had closing date of 01/09/21 so I had to have truck for 3 days as new location was 1 1/2 hrs away (one way). He didn't care - he proceeded to say it was an error when I was told I could have truck for 3 days as they aren't allowed to rent it for more than 2 days and that someone else had truck booked for pick up on 30/09/21 so it has to be back by that date by 4:45 pm. I asked if he could arrange for the other person to get a different truck.. He said he didn't have anymore trucks available. He told me if I can't/won't have it back by 30/09/21, that he cannot let us take/rent the truck, even though I have a reservation. I had no choice but to tell him I will have truck back by 30/09/21. Basically he was saying I had to be the brunt if a Uhaul employees error. After we moved the first dat, I called customer service again and was told to call scheduling Dept. the following morning. I called scheduling Dept, as per agents advice. Thankfully the Scheduling Manager told me to keep the truck until 01/10/21. I was very intimidated by the agent I was dealing with st the pick up location so I was scared to bring it back a day later, as she said I could. She assured me it wouldn't be a problem so I took her name and position, in case I was intimidated further by the agent I had to deal with at the location. It was not a good experience because of 1) the error that was made with my original scheduling (giving me 2 days rental instead of 3 days requested), then when dealing with customer service telling me I was given an additional day and especially dealing with the agent at the Wilson and Taunton location, who I found was rude and uncaring. His mannerisms made me feel very intimidated. On too if all of that gi deal with, I was charged for more kilometres yet the agent who was intimidating told me I was given 700 kms and I did not use that many kilometres so not sure why I was charged fir more kilometres upon taking the truck back. I think it may have been the same agent I dealt with when h picked up the the (the one who I felt intimidated by). Very bad service snd I would definately tell my friends/family to not use uhaul due to this experience.

ronda C. 
Clasificación:
5.0

Nothing keep doing what are you doing

DANIELFLUTURAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Norris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
4.0

As soon as I got in the truck, a message came up saying left front tire needed air. It looked fine so I drove away and pumped it up later. No big deal. However, the lady behind the counter was extremely kind and helpful. She was terrific.

RANDALL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETERAUSTEN N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAYTON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kuljit S. 
Clasificación:
5.0

your employees at this location have always been very helpful, courteous, and do a great Job.

JAMESB S. 
Clasificación:
3.0

Based on email received from uhaul I did the online check in to avoid face to face contact. Expected to arrive and show the receipt on my phone and have the trailer hooked up with the blankets in the trailer and be on my way. No sir you must go inside as normal and wait in line and oh by the way we don't have the blankets that you ordered and the online check in doesn't charge you sales tax on trailers so we need to charge you that now. OMG what the heck Uhaul…you are a large company.. this process should be a no brainer….every time Uhaul makes the rental process so difficult. I should drive in and have the bar code on my phone scanned….the trailer hooked up with the blankets already in the trailer and be on my way. Uhaul why do you make things more difficult than they really need to be?

Garry R. 
Clasificación:
4.0

Nothing I can think of. Really friendly staff and willing to help

PHILLIPE M. 
Clasificación:
1.0

The key was NOT where it was supposed to be. I had to frantically call for a different truck and location.

BETH DIANE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisamaria F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABDUL HANAN KHAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREA A. 
Clasificación:
5.0

Excellent Customer Service !

Dennis X. 
Clasificación:
3.0

El cliente no dejó un comentario.

rafal B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight T. 
Clasificación:
3.0

They could keep the yard a bit cleaner I got a flat tire from a rivet in the yard and was told that was the third one recently

RICHARDA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGEJ H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CURTIS B. 
Clasificación:
4.0

I arrived at U-haul Oshawa to find my reserved landscape trailer was damaged and could not be driven as is. In total 3 of them were not road worthy. The staff at this location went out of their way to pick a part off of one trailer onto mine so I could get going. For that, I am thankful as my day did not get ruined. It seems that the landscape trailers are in desperate need of replacement or some TLC. Gracias

KEVINE J. 
Clasificación:
5.0

Everything was perfection, from pickup to drop off

Shaun N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN T. 
Clasificación:
5.0

Customer service was great. Girl was polite and very knowledgeable. She was helpful too. Will go back again

MARIJA E. 
Clasificación:
5.0

The people that work there are very friendly and are awesome at explaining even the little things to you. May I also add quite funny! The gentleman that helped when I brought my rental back was entertaining and had a great smile! Made my otherwise crappy day so much better! ¡Gracias!

SHARYNK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWIN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
4.0

Contactless pickup was not contactless….had to travel back and forth between the office and my truck a couple of times and my truck was initially parked behind another…not a big deal but an annoyance when it's raining and in a hurry.

Peter G. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMASE A. 
Clasificación:
5.0

Ladies at check in and check out we're fantastic

Oswin D. 
Clasificación:
4.0

N/C

GEORGE T. 
Clasificación:
5.0

Absolutely nothing! The staff were professional and extremely friendly and the equipment performed as expected.

THOMASG M. 
Clasificación:
5.0

Please ensure roadside assistance is actually available when a customer accidentally locks the keys in the vehicle after checking the vehicle in.

Patrick Q. 
Clasificación:
5.0

NIce staff and very helpful and friendly

blair B. 
Clasificación:
4.0

The customer service was very good, friendly and very helpful staff. Equipment was clean and in good condition. Would definitely recommend this location for rentals.

Grant C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shane B. 
Clasificación:
4.0

Improve your computerized system. There were problems three times using the system. First the person at central booking office told me that no 10 foot trucks were available in my area on the day that I wanted one and convinced me that a 20 ft one is the closest I could get unless I wanted to pick up and drop off in Pickering. I was in Oshawa. The location that they booked me into to pick up the 20ft in Oshawa wasn't opened at 10am as indicated on my reservation. I called the number for that location and there was no answer and no way to leave a message as they hadn't activated their voice messaging. Next I called the the central office, they said that they were always open at 10 and tried to contact the office also with no success. So they changed my reservation to an alternative location on Taunton Rd. Turns out they had lots of 10 ft trucks!!! So I changed my reservation to a 10 foot. Had a quick check-in and was on my way. So obviously the computer system that tracks availability regionally is not accurate in terms of what is available and times of operation of the franchises. Upon my return the gentleman had a heck of a time trying to enter the information required into the system, i.e. gas, condition, mileage, etc. He tried at least 15 times he told me. Eventually he just wrote it all on my copy of the agreement and sent me inside to close the rental. The rental woman on the desk also had a difficult time trying to enter the information and close my contract. She said that U-haul is always making changes and she never knows what the page will look like. Anyways, that's my beef. Work on your computerized system so that customers and staff aren't wasting their time and energy trying to figure it out.

Irene D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMIEK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHM L. 
Clasificación:
5.0

You guys are awesome! So efficient and friendly!

MANONMARIE-CLAIR L. 
Clasificación:
3.0

Old units that needed to be swept out before use..not the cleanest facility ..old and run down Yes or no answers don't give the survey accurate feedback

Treena A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

terry h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Steve R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juergen L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

terry h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARTIN S.  |  Overall Experience 
Clasificación:
5.0

Very friendly, helpful staff. It was a pleasant experience!! Natalie was very helpful. Unloaded my truck and trailer by myself, I was exhausted at the end and needed assistance with my 55' TV. She didn't hesitate and helped me! I was so grateful for her help. She was friendly and gave me excellent customer service, along with the other gentleman who helped unhitch my trailer and inspect the truck. The Taunton rd location is a very clean, organized, friendly, team oriented place!! Very pleased with the overall experience!!! ⭐️⭐️⭐️⭐️⭐️

Margaret S.  |  First Impressions 
Clasificación:
1.0

Unhappy with the Storage unit access system, Payed extra to access my storage 24/7 but still wouldn't let me get to my storage after hours, Happened twice and had traveled from over 250kms away to access the storage with rental vans but with no help from either the customer service nor the manager, I was given a 50$ gift card which is nothing compared to my loss for renting the vans and the inconvenience of travel. THERE IS NO AFTER HOUR SERVICE.

Ashish B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE S.  |  First Impressions 
Clasificación:
4.0

We did have to clean our soft furniture which was stored for 2 months as there was mouse scat over it - better not be a live mouse in any of the boxes!

Brett L.  |  Overall Experience 
Clasificación:
5.0

Lighting is needed in the storage unit

Shelley M.  |  Overall Experience 
Clasificación:
5.0

Exceeded expectations. Staff were always friendly and courteous. Will use Uhaul again if I ever need a rental again.

Ronald C.  |  Overall Experience 
Clasificación:
5.0

Amazing staff. They were very helpful and friendly. Having packing supplies available on site so very convenient for our move. Products are very reasonably priced. We'll done. Thank you

Annette B.  |  Overall Experience 
Clasificación:
5.0

Staff are friendly and courteous. Agent behind the desk was pulling double duty to help register in a line of people. She really sped things up.

BRENT M.  |  Online Move In 
Clasificación:
1.0

I called this location prior to booking the storage unit to confirm that I would qualify for the first month free and was told I would if I presented a reservation number for my uhaul truck rental. I also called the Ajax location prior to, as that one was closer to me, but they confirmed they aren't running this promotion so I booked with this location instead. When I showed up at the counter to check-in I was declined the one month free and was told to pay the first month immediately. I had no choice as I was paying movers by the hour and we had already showed up at the location! So I paid but I will be putting in a complaint with head office and the better business bureau. Also, upon moving into the storage facility, I witnessed another storage unit owner going through their unit and laughing as a mouse ran out of one of the boxes. The storage unit was packed with junk so it comes as no surprise it would be harbouring rodents! The staff and condition of this uhaul storage facility are one in the same - below average!

Laurig N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Annette B.  |  First Impressions 
Clasificación:
4.0

I believe the storage units are too expensive in comparison to local storage locations.

Suzanne L.  |  Overall Experience 
Clasificación:
4.0

The lock was not in the unit as the instructions noted, but I made a quick trip to the office and the associate there was happy to help. All around, the service was quick and the associate was very courteous.

Leah T.  |  Online Move In 
Clasificación:
5.0

It was actually really good. Any problems I had they were kind to help me with even when they were busy. So my over all experience was great. I have been to the storage units and didn't have the good experience I had with Uhaul. So thank you for your great customer service.

Deborah H.  |  Overall Experience 
Clasificación:
4.0

Only problem was an access code was required but it didn't work so we just rolled up the storage door, no alarms. Hopefully it will be more securem

Brett L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy C.  |  Overall Experience 
Clasificación:
2.0

I booked on line and got the confirmation number as well for 15 x 10 x 8 storage starting January 1st 2021 but when I went on January 2nd to move my items, girl at the desk said that it's not available and offered me 10 x 10 x 8 and she said that is the only available. There was no other choice for me and had to store some of my items in my friends grage. Very disappointed.

thilaka v.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

judith d.  |  First Impressions 
Clasificación:
1.0

I called many times to get thru, call center reserved me other than was available, was vague about truck rental times. I paid for full day but had to return by 1pm. Unit I rented was not as described.

daryl b.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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