Customer Reviews for U-Haul Moving & Storage at I-75 & Detroit

1,385 reviews

3011 Council St   Toledo, OH 43606

(419) 329-4789

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(419) 329-4789

3011 Council St
Toledo, OH 43606

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

ROCHELLE IVERY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Wallace 
Rating:
3.0

Customer did not leave a comment.

Dennis Sundh 
Rating:
3.0

The key card system need to be a little better to much of a hassel

danielle whaley   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brenda willimson 
Rating:
5.0

The service was very good and the staff was very friendly and nice.

babbie johnson 
Rating:
3.0

Customer did not leave a comment.

Aaron Piggue 
Rating:
5.0

Staff was really friendly. Every uhaul locations should have the drive in accessibility very convenient.

DAPHNEY HOOD  |  Overall Experience 
Rating:
4.0

I felt like I was in a maze. But my accommodation was excellent.

sharon martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Lewis 
Rating:
5.0

Best u haul experience ever! Very friendly and efficient staff.

Alexa Hile 
Rating:
1.0

They kept my money lying saying I left a bottle water in there

larry singleton 
Rating:
5.0

Customer did not leave a comment.

Desean quinn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerald Sexton 
Rating:
1.0

The employees there tried to over charge me. They told me to extend the rental for an hour I’d have to pay for an additional day, corporate explained I could extend it within 24 hours for free.

Laquesha Minniefield 
Rating:
5.0

Customer did not leave a comment.

Victoria Richards 
Rating:
5.0

Customer service was professional

TONEY O'NEAL 
Rating:
3.0

Customer did not leave a comment.

jahrece brown 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE BOWEN  |  First Impressions 
Rating:
2.0

Ciarra was fantastic, but the pick up process was "clunky". U Haul was not ready when I arrived and had to defrost for a while and they had to use de-freeze to make sure the back door would open (it was frozen shut). I ordered UHaul online and my location switched for pickup by UHaul and it wasn't ready when I went to pick up. Frustrating. Also, I had to return to get the furniture pads that I ordered due to no one helping me make sure they were in the UHaul and not clearly telling me to grab those bags on the way out to my UHaul that wasn't ready and frozen shut door.

David Patton 
Rating:
5.0

Aliyah at the I75 and Detroit exit in Toledo, Ohio was outstanding! She was pleasant, informative and just a great person to work with.

TIMOTHY BRUMBAUGH  |  First Impressions 
Rating:
5.0

Thank you!

Ashley Lemke  |  Overall Experience 
Rating:
5.0

I can't praise the manager along with my experience in the way she handles things enough. I feel that UHAUL should her as the example of how customer service should be done. Thank you for all you do.

CLEVELAND MCBEE 
Rating:
5.0

Customer did not leave a comment.

EMERALD KNOTT  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Allure Ameena 
Rating:
4.0

Customer did not leave a comment.

Jerald Sexton 
Rating:
5.0

Keep up the great service

Cindy Reynolds 
Rating:
1.0

My storage was falsely held and no one got back to me on what I needed to do to keep my storage. That was all I had to my name. My memories and all. The staff that signed me up didn't properly add my credit card for auto pay and as a result I lost my storage. Ms. Cierra never got back with me from messages that were left for her to call.

trokina williams  |  Overall Experience 
Rating:
2.0

U haul sold my things and I wanted it I think u haul should have done better to contact me before selling my things

Julius Chears  |  Overall Experience 
Rating:
5.0

For the 9months I was there I can say my belongings were safe and I was at ease thank you for your service

Sachiko boose  |  Overall Experience 
Rating:
1.0

HORRIBLE experience. Was transferred to THREE different locations because they didn't have our reserved equipment. Was charged for a dolly that wasn't available. Was given a truck on near empty fuel and recommended to fill up. Out $73 because of this. We were required to cancel our moving help because this process took us over 2 hours past our rental time and thus had to drive significantly further than anticipated.

Brittanie Rodriguez 
Rating:
3.0

This location should be a little bit more organized and should consider installing an elevator on the other side of the building as well.

Danielle Cooper 
Rating:
1.0

The employees and people were great, however when my team arrived to drop off, our unit was locked with an additional lock. This has cost me time and $400.00+ I'm added labor

fred newstead  |  First Impressions 
Rating:
1.0

They made me pay a whole month when I was moving out instead of charging for the days my things were there...They are a rip off and I will never use them again

melanie whitfield  |  Overall Experience 
Rating:
5.0

Ciarra was excellent to work with! Great customer service, nice clean store. Would definitely use this store again.

Glenna Jenkins 
Rating:
5.0

Customer did not leave a comment.

michael evans  |  Overall Experience 
Rating:
5.0

The manager is thoughtful and works to meet the needs of every customer. I'm glad to have had that opportunity.

CLEVELAND MCBEE 
Rating:
4.0

I was given a truck on e and then charged when I returned it with a little more gas than I had

Ashley Lemke 
Rating:
4.0

Customer did not leave a comment.

Pat Lahey  |  Overall Experience 
Rating:
4.0

Check your vehicles to make sure they are in good condition otherwise, the service rendered by the employee was excellent.

John okoyomo 
Rating:
1.0

It's Beyond Recognition In Words, To Express, Or Describe, Any Of The Excellence Within Their Policies And/Or Procedures That Was 100 % Demonstrated, And, Hunbly Given Accurately, As Far As Any-/Everything That Cosorted With The Storage. * Making A Couple Of Important Key Points From Any-/Everything. The Punctual Professionalism With Level Of Security, AND, ALL/ANY Staff Member I Had The Pleasure Of Interacting With Concerning My Unit, Along With My Belongings, Whether It Was By/On The Phone, Or In Person, Agent To Customer. Especially For How Long My Belongings Was In The Unit, At The Facility On Detroit Ave.& I-75, Toledo, Ohio I'm Very Thankful, Appreciative, And Highly Recommend That Some Type Of Supurb Reviews Awards, Promotions, And Recognition Are Given Amongst Staff, I'm Impressesd With The Renovation Of The Facility/Area, And I Will Go Back There Again For Future Necessities K.W.

kevin washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHETAYAH MCCOY  |  First Impressions 
Rating:
5.0

The two young ladies were fast and friendly.

Mark McDole 
Rating:
4.0

Only thing I could think of negatively is the fact that the carts were small lowkey

DEVIN ALDRICH  |  Overall Experience 
Rating:
3.0

Some staff were not so helpful in let me know what I was supposed to do. But I'm not upset with u-haul just some staff please and thank you and MAY GOD BLESS YOU ABUNDANTLY NOW AND FOREVER MORE AMEN.AMEN AND AMEN

Steven Simms  |  Overall Experience 
Rating:
5.0

Thank you

jeanein talley 
Rating:
5.0

Customer did not leave a comment.

Cynthia Williams 
Rating:
3.0

The sliding door fell

MICHAEL EWING  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jeremy Wilkes 
Rating:
1.0

Double charged, forced to take a bigger vehicle than wanted to rent when I wanted flatbed truck and it booked it and sat around for 15 minutes till they told me none were available then I had to take a large vehicle and was never reimbursed the $50 garuntee and charged for an extra day when I only used vehicle 1 hr before returning. Very unhappy with the entire experience would not recommend

Jared Hendershott 
Rating:
4.0

Customer did not leave a comment.

jacob Moore  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lateisha Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLEVELAND MCBEE 
Rating:
5.0

Customer did not leave a comment.

Paul Douglas 
Rating:
5.0

it was a great experience!

Holly Sabo 
Rating:
5.0

Customer did not leave a comment.

Thomas Olech 
Rating:
3.0

The girls working there at check in seemed annoyed they had to do something.

Tanya Winters 
Rating:
5.0

If someone placed a deposit same day with a card. The money should be returned promptly after vehicle is returned. You’re holding money people need to get by day to day.

kevin randles 
Rating:
1.0

Well, they moved me out of my storage unit and was paying for the unit, but they did give me a free month. After that, when I did move out, they keep on calling me and trying to deduct the rental for this month. I wouldn't recommend this place to nobody and the staff was rude. Next time I need to store my stuff.. I will be using a different place..

britten mills  |  Overall Experience 
Rating:
5.0

The manager is a highly valued asset to the UHAUL organization. And should be recognized for outstanding customer service and professionalism.

CLEVELAND MCBEE 
Rating:
3.0

Very rude worker, when told which truck we had , it was in deed not to the truck was told to go to. When I went to explain to the worker the key does not go to the truck as told, she stated”do I have to go do it myself the “ .also did not know got to apply military discount , the worker at the register was very kind though

amanda smith 
Rating:
5.0

Customer did not leave a comment.

ceira broadnax  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clyde Ward 
Rating:
5.0

Customer did not leave a comment.

elizabeth potts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenya Caldwell  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KELVIN HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciara Clark 
Rating:
4.0

Lady at the front desk greeted me but talked super fast and very quietly so I asked her to repeat herself multiple times and it was clear she was annoyed. Other than that, good experience

Amanda Petrasek 
Rating:
5.0

Customer did not leave a comment.

Ebonee Haney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonia Bollenbacher 
Rating:
3.0

Customer did not leave a comment.

Dawasha Wainwright 
Rating:
5.0

Customer did not leave a comment.

CHARLES WOOLRIDGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillermo Godreau 
Rating:
3.0

Reserved a pickup for Monday at 8 am. Received phone call Sunday afternoon, truck won't be available until 11. Went at 11, no truck. Rep called and found a truck across town. I had to drive across town to get my truck and lost 1/2 day of use. No apologies, no offer of reduced rate, no nothing. What's the point of a reservation if the equipment isn't there when you you need it? This location was the second one I was sent to. They did a decent job.

Richard Kruzel 
Rating:
5.0

Not applicable

Charles Woolridge 
Rating:
4.0

Customer did not leave a comment.

William Lucas 
Rating:
5.0

Customer did not leave a comment.

Chuck Rautio 
Rating:
5.0

Customer did not leave a comment.

AMY POLLMAN 
Rating:
4.0

I was charged a convenience fee for after hours drop off but was unable to submit online due to website errors

Nathan Alexander 
Rating:
5.0

Customer did not leave a comment.

sarah lehsten 
Rating:
3.0

No customer service at drop off. They just wanted to know where the keys were.

DWAYNE SHEPHERD 
Rating:
4.0

Customer did not leave a comment.

Kathryn Bourgerie 
Rating:
5.0

Customer did not leave a comment.

ceira broadnax  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Skotynsky 
Rating:
1.0

New professional management

Janelle Walker 
Rating:
4.0

Customer did not leave a comment.

Debra carrington 
Rating:
1.0

Customer did not leave a comment.

Deja Maddox 
Rating:
1.0

I cleaned out my storage unit on 20 August, I couldn’t get to the office until the 21st but I closed out my account on 21 August and yet on 22 August U-Haul charged me another payment for a completely empty unit. This is awful awful service. I want my money back.

Tanya Goff Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shauna Brock 
Rating:
5.0

Customer did not leave a comment.

Stacey Rogers 
Rating:
4.0

Customer did not leave a comment.

andrew turner  |  First Impressions 
Rating:
5.0

They said I would get a refund for the extra quarter tank I paid for. I haven’t seen anything about this yet.

Mike Whitaker 
Rating:
4.0

The manager was very friendly and helpful. The van I rented drove so nice and I thought the price was great. I definately would rent from here again.

Andrea Rau 
Rating:
5.0

Retain professional and reliable management through increasing pay and benefits. I couldn't have asked for better service from your manager. It is my hope that UHAUL can hold on to this manager and replicate her professionalism at other places.

CLEVELAND MCBEE 
Rating:
5.0

Customer did not leave a comment.

Ethan Little-Deer 
Rating:
5.0

Customer did not leave a comment.

DEMETRIS AGROTIS 
Rating:
5.0

Customer did not leave a comment.

Shannon Trocki  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

artemus crittendon 
Rating:
4.0

Customer did not leave a comment.

Michael Collins 
Rating:
5.0

Will give another review in 3 months.

DAPHNEY HOOD  |  First Impressions 
Rating:
4.0

They just need to monitor a little more when people are leaving their unwanted items in that side area. It was full of trash instead of items people could use.

Tanya Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbara campbell 
Rating:
4.0

Customer did not leave a comment.

ASHLYNN HUESTON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

delayna knabbs  |  Overall Experience 
Rating:
4.0

Not much else I was very pleased with the service and location, the location was easy to find and was within minutes of where I live

phyllis Sutton 
Rating:
3.0

Your manger was extremely rude and had zero manners.

Brooklyn Harris 
Rating:
5.0

I came in around 1-2pm and the staff there were incredibly friendly and understanding.

Amarachi Ahachi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa Lesage 
Rating:
5.0

Customer did not leave a comment.

Kristal Anderson 
Rating:
5.0

Great customer service, very efficient and fast

Kevin Napper 
Rating:
5.0

Customer did not leave a comment.

larry watson 
Rating:
5.0

Super friendly and efficient return process and staff!

JAMES HELLER 
Rating:
1.0

Cierra Gonzalez was very unprofessional and didn't offer any help at all just attitude .and her husband was no better and they should be thankful things didn't turn out differently then they did... .they both should not be in any customer service position at all..and the fact that U-Haul still has them employed is a testament on how U-Haul does business..I will recommend every one to not deal with U-Haul as long as they are employed there...

Tommy Tackett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katina Clark 
Rating:
4.0

Customer did not leave a comment.

Rating:
4.0

Customer did not leave a comment.

Chris Foetisch 
Rating:
3.0

Customer did not leave a comment.

Corey Donovan 
Rating:
3.0

The signage is lacking related to the self-service check-in and return. Understaffed during peak times. Those working were amazing and did a great job.

Lee Gibson 
Rating:
3.0

Customer did not leave a comment.

Terry Holloway  |  Overall Experience 
Rating:
5.0

Well I can't speak for the next person,but Best Customer service.Help in all Shape and form.Gratitude.

Anthony Wilson 
Rating:
5.0

Is good place

Mohamed Shohatee 
Rating:
1.0

Have someone more knowledgeable install equipment to prevent deaths and accidents. Very bad experience.

Emily Evans 
Rating:
2.0

Employees not much of help explaining details about how to get in and out of elevator or storage with card I had to get at least 4 cards reactivated to get in my storage never answers the phone or intercom

CLARISSA RANDOLPH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMERON MORAN  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Warren Gordon 
Rating:
5.0

Customer did not leave a comment.

Richard Patterson 
Rating:
3.0

Clean truck prior to pickup

Rhonda Phillips 
Rating:
5.0

Customer did not leave a comment.

Karen Darnell 
Rating:
3.0

Customer did not leave a comment.

bishop vargas 
Rating:
1.0

Had to walk a 1/4 mile to get to the truck. Asked for the truck to be brought up bc I rented two different kinds of Dollie’s and 24 furniture pads, and she rolled her eyes at me and simply said we don’t do that. I also had told her I needed to access my storage building and get stuff out. I went to get my truck and had to drive right back up to where I started. She then threw pads and dollies outside the door for me to load into the truck. Customer service just horrible.

Brent Carlson 
Rating:
3.0

I was charged for gas but returned the truck with more fuel than I left Minnesota. Aldo, the agent took my contract/invoice so I don’t have the documentation. I emailed.

Thomas Benner 
Rating:
3.0

Customer did not leave a comment.

Huy Phan 
Rating:
2.0

There was very little communication or interaction with the staff. I basically handed over the key and was told I would be emailed a receipt and that was it. Super quick and efficient which was lovely!

Angela Bomers 
Rating:
5.0

The service that I received was top notch from beginning to end. The manager address all my needs and made sure that I had safe and pleasant experience using their equipment. I give this experience 4 stars. Thank you

CLEVELAND MCBEE 
Rating:
5.0

Customer did not leave a comment.

Tekeon Cummings 
Rating:
5.0

Customer did not leave a comment.

Olatunde Kuye 
Rating:
5.0

Staff was knowledgeable and very friendly. They weren't even messing around like like like it was Cray Cray awesome. I've never even heard of customer service this good in my life and I'm like 40. So easily halfway to my death and this was the best!

Benjamin Sigurdson 
Rating:
3.0

Customer did not leave a comment.

Victoria Richards 
Rating:
3.0

Customer did not leave a comment.

JaVaye SMITH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald collins 
Rating:
5.0

Customer did not leave a comment.

Sue Williamson 
Rating:
5.0

Siera and her team should put on clinics for your new members. Excellent experience.

John Blaskovic 
Rating:
4.0

Customer did not leave a comment.

Jahaira Santiago 
Rating:
5.0

Customer did not leave a comment.

Troy Cook 
Rating:
5.0

Customer did not leave a comment.

yolanda adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roselyn Rayford  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Tule  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

arletta rodgers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christian vance  |  Overall Experience 
Rating:
5.0

The staff was extremely patient and helpful with every aspect of my experience.

Roselyn Rayford  |  First Impressions 
Rating:
5.0

None

jeffery woodmore  |  First Impressions 
Rating:
4.0

You need to fix the system. I used a unit for 2of the 4 weeks. Did everything I was supposed to, then 3 wks after I cleared it out, I started receiving calls and company tried to bill my card wrongfully. Finally on Easter after 2 calls within 2 hours, it was to be fixed. I got another call last week wanting money.

Cynthia Portillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fernando barringer  |  First Impressions 
Rating:
4.0

As I was doing my order, there were alot of problems with the system. My storage key was not activated in the beginning. I had ro walk around the building to the office to get reactivated and it took a while. It took almost 45 minutes that I could have been moving my things out of apartment to the storage.

trokina williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elaine hernandez  |  Overall Experience 
Rating:
3.0

Mold on my clothing from being storage

peggy brock  |  Overall Experience 
Rating:
5.0

My whole day was horrible and the staff was friendly, understanding, and extremely helpful. The manager made my day, she was great and totally took me out of that bad mood i was having. Give her a raise!!!

KERRY BRIGGS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael Ertle  |  Online Move In 
Rating:
1.0

I reserved a 24’ truck, when I got there, it wasn’t one available so I had to get a bigger truck, which was incredibly frustrating because I barely could fit the 24’ truck in my driveway, and because of the switch to the bigger truck, I ended up getting stuck, and having to pay $415 to get it out! Just a terrible experience all together

KERRY BRIGGS  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

CHINA DINKINS  |  First Impressions 
Rating:
1.0

My storage unit had a wooden beam in it. Like a load bearing beam in the middle of the room. Made the whole thing inconvenient. Staff is nice though

Bradley Hall  |  Overall Experience 
Rating:
1.0

Manager rude talked about customers as they left nasty towards me wouldn’t recommend

Shaela Green  |  Overall Experience 
Rating:
5.0

Everything and one was perfect, knowledgeable, understanding and I would both recommend and use again!

Cynthia Portillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darla King  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tanoda crawford  |  Overall Experience 
Rating:
5.0

Larry & Bre helped me so I’m very happy with the service there…

Maletha Hill  |  First Impressions 
Rating:
5.0

Thank You ☀️ Brianna was amazing

Willeane Conley  |  Overall Experience 
Rating:
5.0

Thank You!

Antonio Gonzales  |  Overall Experience 
Rating:
5.0

Professional, Friendly, Helpful staff every time I came to the main bldg./desk at 3011 Council St., Toledo, Oh 43606. I have been patronizing UHaul for 30+ years and have only had 1 bad experience in Nov, 1996. I will continue to use UHaul in the future.

Kimberly Thornwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis Franco  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

verniqua smithpeterson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD HAMMOND  |  Overall Experience 
Rating:
5.0

The gm at this store is very helpful and nice

renita lane  |  Overall Experience 
Rating:
5.0

Very helpful and the facility very clean

Kimberly Hutchen  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tishina Jackson  |  Overall Experience 
Rating:
3.0

I was told it would be a free lock in unit and it was not.

Ariel Watkins  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

sharmiya Coley  |  First Impressions 
Rating:
5.0

I enjoy the service provided by Uhaul

Janice fletcher  |  First Impressions 
Rating:
5.0

I would use this facility again

raymond collins  |  Overall Experience 
Rating:
5.0

The experience was so good, this is the only facility will use moving forward. The staff went above and beyond to take care of me. Replacement card immediately, price checking, giving me directions when I called, addressing me by my name and never a long wait. They are so professional.

SONYIKA WEEKS  |  Overall Experience 
Rating:
4.0

The storage area should be 24hrs. Sometimes people have emergency situations going on and need a fast move.

Jennifer Jennings  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dah'ja aliza Hamilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

whitney woodmore  |  Overall Experience 
Rating:
5.0

this facility and it's staff rock I would recommend anyone looking for a storage unit or moving truck to them and then only. the staff made us feel like part of the team or family there from the time we walked in to the time we moved out.

OTTO SCHAFFENBERG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Tule  |  First Impressions 
Rating:
5.0

Loved the overall set up of easy access to storage. Facility always clean. Staff is awesome!!! Appreciated their support and assistance during and after my move. Highly recommend!

MARY DURNELL  |  Overall Experience 
Rating:
4.0

U-Haul self storage is a great facility I feel like my belongings are safe there and the staff was very helpful and friendly I would recommend you all to anyone who needs their services

steve henry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian Shoulders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACEY RICHARDSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KERMIT HALE  |  First Impressions 
Rating:
5.0

Tracy Brown is outstanding, and should be recognized for his efforts. Thank you Mr Brown

Cleveland Mcbee  |  Overall Experience 
Rating:
5.0

I will consider rent again the staff is wonderful shout out to mr brown

Duvall Edwards  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patricia Williams  |  Overall Experience 
Rating:
5.0

There was a male guy who got on the elevator. He smoked on the elevator. My 14 just got out of cancer treatment 1 year and 2 months ago with a lung surgery. We had to inhale second hand smoke for 2-3 hours going up and down. Smoking is prohibited and there is a camera to see. He should be fined. I was so upset I just prayed on it. Overall the actual location is nice.

SONYIKA WEEKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracey richardson  |  Overall Experience 
Rating:
5.0

Everyone in this location is amazing! And walking into the store - it smells great! I have never been in such a great smelling store! The bathrooms are immaculate. I am so impressed with this store that even though it happens to be out of my way, I will always use this one!! You cannot go wrong here. Great staff, great trucks, great units and CLEAN BUILDING AND GROUNDS!!

MELISSA STACEY-DELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trina triplett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Geraldine Pearson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELANIE SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Perez  |  Overall Experience 
Rating:
1.0

Nobody told me you couldn’t use prepaid like chime to get the unit. The code stuff is crazy. The alarm goes and your stuck waiting for ever. We was stuck for 30-45 trying to get out of the 2 floor storage place. Very expensive.

Jessica smith  |  Online Move In 
Rating:
5.0

The workers were very polite help me put air in my tires .was very helpful ,i would can back and I would tell a friends The gentlemen are 5 stars

Vanessa Pope  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEKA FINNEY  |  Overall Experience 
Rating:
5.0

I'll give you guys four stars five stars but your staff member Kyle I'm not understanding him he has a bad attitude but I love you guys but him no

latasha Wyley  |  First Impressions 
Rating:
4.0

Monthly rate for unit increased within a year.

SHELIA JOHNSON  |  Overall Experience 
Rating:
5.0

Professional customer service. Highly recommend.

Kristine Pattin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donald yates jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa Branch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Clark  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marletta Johnson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charles howard  |  First Impressions 
Rating:
5.0

I was very happy when I did not half to pay right and have first month free that was really a relief for me

markeisha evans  |  First Impressions 
Rating:
5.0

My experience was excellent will use this facility again if needed

gwennata wyley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

max reddish  |  Overall Experience 
Rating:
4.0

Steve at the self-storage facility seems like a great employee.

Randall Ellingson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

marletta johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHONTE HILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph stacy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stefanie Grier  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latoya Knowles  |  Overall Experience 
Rating:
4.0

Originally was told the size I had would fit a house luckily they had a better one staff excellent

donna rogers  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel Gaston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory Coleman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keshonna green  |  Overall Experience 
Rating:
5.0

Overall, I had a great experience with the facility; however the online billing system was a bit cumbersome. I rented two separate units and would pay the monthly rent online for both at the same time each month. There were a couple of occasions where the online system didn't pay the rent for one unit and I was charged a late fee. Other than that, it was a good experience.

Tisha Viera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierrette Dagg  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Foxx  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel Perkins  |  Overall Experience 
Rating:
2.0

Paid for a unit and cant get in it same day has a lock 🔒 but y'all didn't give me a key 🥺😔 I don't like this hope y'all fix it in the am

Christina Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Rayford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan Burns  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE PICKETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pierrette Dagg  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia Foxx  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Tuvell  |  First Impressions 
Rating:
5.0

Need more dollys

Jennifer Jennings  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dawn Sparks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcus Fitzpatrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LECRESHA GAMBLE  |  First Impressions 
Rating:
5.0

Tracy Brown is great to work with!

Maggie Camp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

devon lewis  |  Overall Experience 
Rating:
5.0

UHaul does a great job

janice Fletcher  |  Overall Experience 
Rating:
5.0

The young lady who completed the paperwork for the rental of my storage unit was very friendly and courteous as well as the young man that checked me out. I appreciate good and efficient customer service.

Ellen D Gamble  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

michelle harris  |  Overall Experience 
Rating:
5.0

They have awesome staff!!!

krystal chancey  |  Overall Experience 
Rating:
4.0

The roof did leak and I had some water damage to my personal belongings.

tamika jones  |  Overall Experience 
Rating:
5.0

I Highly recommend this location it has the best staff!

Dawn Rosario  |  Overall Experience 
Rating:
4.0

Hard to get in contact with people in the main office.

Dyamond Dieudonne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS SINGLETON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Moses  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alyssa Lange  |  First Impressions 
Rating:
5.0

The staff went out of the way to help us as we drove from Muncie to Toledo to move my son for from one college to another .The drive took a lot longer than indicated as we had to drive 50 with the trailer load. They worked with me on the phone to line everything up so it would be ready to go .We arrived one min before closing an they greeted us on the intercom making sure we where in .Great experience !!

Dawn Rosario  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Patricia Moses  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

christian hair  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Theresa Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Branch  |  First Impressions 
Rating:
3.0

It took us a while to get into our unit after arriving, because we were initially assigned to one that was much smaller than we asked for. I am glad I went back and clarified, because it had been mislabeled in the system. That wasted some precious time, but the staff was helpful in getting the issue resolved.

Kelly Sankowski  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marquita King  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alicia berry  |  First Impressions 
Rating:
5.0

Service agent was very professional caring helpful friendly and efficient.

curley lee  |  First Impressions 
Rating:
5.0

Staff corrected unit size and provided access card to facility which I did not have.

SHELIA JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda Lear  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melody hawkins  |  First Impressions 
Rating:
4.0

I don’t know why my card said that there was a extra charge of 15$ added to the 100$ that was for the deposit. But I will take that up the bank. Other than that I’m very pleased with the service.

Dennis Handley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

otto schaffenberg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shalone Byrd  |  Overall Experience 
Rating:
5.0

It was great and the staff was nice

tina robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tisha Viera  |  First Impressions 
Rating:
5.0

Best storage facility I’ve ever been to. Very clean and staff was very friendly as well!!

phillip davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latoya Sullivan  |  Overall Experience 
Rating:
4.0

My only complaint was the steps involved in cancelling the contract. I was hospitalized with heart issues and yet was expected to come into the facility to sign paperwork showing I had moved out. I understand their liability concerns, but that was a bit over the top.

Tony Justice  |  Overall Experience 
Rating:
4.0

I very much disliked the fact that I've held my storage unit for over a year and for the last month I couldn't get prorated for the monthly payment when I used the storage for a week after my payments due date. Exceptions should be made for loyal customers.

Syreeta Puryear  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

demetric williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonja smart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Paige  |  Overall Experience 
Rating:
5.0

Very friendly and accommodating staff! Would highly recommend them

tara robinson  |  Overall Experience 
Rating:
5.0

Awesome customer service. The young lady assisted me & my husband very well.

Portia Wallace  |  First Impressions 
Rating:
5.0

I have had several storage units at this location and 1 particular storage for over 7months and this last experience was bad, The manager called and lied saying it was a foul smell coming from my unit and the day I moved out the guy who was there said there was never any smell and why would he lie and put that in my notes, Please delete any notes on my account because it was no smell and he also looked I side my unit because how he know it was bags I stead of boxes

Martina Coleman  |  Overall Experience 
Rating:
4.0

Most businesses give you the impression that you are supposed to do business with them...but here I felt appreciated for my business and that left me not feeling as if I had just been taken advantage of. I will definitely recommend this office to anyone needing a place to store their belongings.

deborah cotton  |  Overall Experience 
Rating:
3.0

Staff lost my info at times and that was frustrating.

sharlynda gregory  |  Overall Experience 
Rating:
5.0

General Manager Tracy Brian runs a clean tight shop. It was a pleasure during business with him on my exit of Toledo, Ohio.

Lawrence Burrs  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmela Brown  |  Overall Experience 
Rating:
5.0

Javon was a big help and well appreciated

Patience Roberts  |  First Impressions 
Rating:
5.0

General manager great guy good businessman

Lawrence Burrs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

duane hopings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alltra jordan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina Strong  |  Overall Experience 
Rating:
5.0

Tracy was awesome!! Everything worked out great!! Thank you

Phyllis King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CONNIE JONES  |  Overall Experience 
Rating:
4.0

Great facility would use again without any reservations.

Raymond Byers  |  Overall Experience 
Rating:
4.0

Best Experience Ever!

Dominque Wade  |  Overall Experience 
Rating:
5.0

⭐⭐⭐⭐⭐

Latwan Windless  |  Overall Experience 
Rating:
5.0

This I Haul facility has restored our faith in UHaul. If all U Haul was operated this well they will continue to be a good company.

gordon matthew  |  Overall Experience 
Rating:
5.0

Everything was just fine...

Michael w Jones sr.  |  Overall Experience 
Rating:
2.0

Na

Dana Harvey  |  Overall Experience 
Rating:
4.0

The unit and the facilities were clean and secure. I like the new card check in and out. I would rent a unit there again.

gretta wade  |  Overall Experience 
Rating:
5.0

Tracy made our first experience with U-Haul storage amazing. He helped us maneuver the truck, talked us through the process and assured us of the security. 5 stars isn't enough, he deserves 10!

gordon matthew  |  First Impressions 
Rating:
4.0

Keycard gave me problems at times, but other than that everything else was ok

Dorian Carlisle  |  Overall Experience 
Rating:
5.0

The service was the best and the employees were great thanks

Cheryl Fox  |  First Impressions 
Rating:
5.0

Great facility

timothy carpenter  |  Overall Experience 
Rating:
5.0

Very pleasant staff, no issues if so very well tooken care of.

stephanie parker boyd  |  Overall Experience 
Rating:
5.0

excellent service in both locations.

Heath Lifkai  |  Overall Experience 
Rating:
5.0

Really good service

oscar reyes  |  Overall Experience 
Rating:
5.0

Very perfectional and very clean

JOE GREEN  |  Overall Experience 
Rating:
5.0

Very perfectional

JOE GREEN  |  First Impressions 
Rating:
5.0

I will return if I need to use U-Haul again ... great customer service

Katrina Hood  |  Overall Experience 
Rating:
3.0

The elevator was kinda a pain to use

Danielle Hess  |  Overall Experience 
Rating:
3.0

No rating and no comments - facility not used.

Clyde H. Shaulisjr  |  Reservation 
Rating:
5.0

Friendly and helpful staff. A special thank you to Steve, who removed the locks from my Uboxes when I lost the keys. Would use this location again, and recommend to friends and family.

greg lattanza  |  Overall Experience 
Rating:
5.0

I was very satisfied with the service. I would highly recommend to anyone.

Michael Bowman  |  Overall Experience 
Rating:
4.0

I would have liked a refund of the U-Haul not used when turning in the U-Haul.

Ringo Williams  |  Overall Experience 
No reviews have been submitted for this location.

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