Customer Reviews for U-Haul Moving & Storage at Stillwater Avenue

1,334 reviews

621 Stillwater Ave   Old Town, ME 04468

(207) 827-1001

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(207) 827-1001

621 Stillwater Ave
Old Town, ME 04468

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Authoritarian

Michael Shaffer  |  Overall Experience 
Rating:
5.0

Couldn’t have had a more pleasant experience!

Nicole Richards 
Rating:
5.0

Very friendly and knowledgeable employees! Another happy customer!

Dave Eckert 
Rating:
5.0

Customer did not leave a comment.

Celeste Kelly 
Rating:
5.0

Very friendly staff and knowledgeable. Answered all my questions for me and made my overall experience there very comfortable and easy.

mark loring  |  First Impressions 
Rating:
5.0

Remove equipment from service when it is not in proper condition

Norman Robillard 
Rating:
5.0

Customer did not leave a comment.

Judith Niles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy Richard 
Rating:
5.0

Customer did not leave a comment.

Timothy Richard 
Rating:
5.0

Customer did not leave a comment.

Melanie Dias 
Rating:
2.0

I was over billed and routed to 2 different dealers because of stating no trucks. Each time the dealers were booking me with no stock and not talking to each other

Larry Wintle 
Rating:
5.0

As far as the staff goes nothing needs to be improved. Everyone is great and the service is always exceptional. By far its the best uhaul service in penobscot county.

gail Mcnerney 
Rating:
5.0

Customer did not leave a comment.

Jolene Wilson 
Rating:
1.0

You advertise 29.99 a day I paid over 100 each time! Rip off!

LYNN HUTCHINSON 
Rating:
5.0

Your representative was very professional and courteous.

Stephen Parent  |  First Impressions 
Rating:
5.0

Staff in Old Town are always friendly and helpful! Manager leads by example!

Manuel Olivas 
Rating:
4.0

I really liked being able to rent the storage unit online without having to talk to anyone. However, when I got to the facility they were plowing which made figuring out where to go confusing since I didn't want to get in their way. Can't fault them for that though, it snowed and had to be cleared. I received a text message with my storage number and access code but when I finally found the storage unit, there wasn't anywhere to enter the access code. Only a plastic tag where the lock would be. After reviewing the move in instructions again I decided to break the tag and open the unit. Inside was the lock so all is well! But it was confusing why I had an access code. The map of the facilities could also use some love. It's hard to read. My last issue was after downloading the uhaul app and signing in, it didn't show my storage unit detailes. The website implied it would but after searching through the app multiple times I couldn't find it.

Michael Taylor  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Naomie Kumal 
Rating:
5.0

Customer did not leave a comment.

Natalie Alvarez  |  First Impressions 
Rating:
5.0

I can't think of a thing. I received EXCELLENT customer service at this location. The staff is extremely professional and very well trained.

Pam Proulx-Curry 
Rating:
5.0

Service was great. Staff made the transaction easy and fast. Even a last minute reservation was accommodated.

Sophia Howrey 
Rating:
5.0

Customer did not leave a comment.

Tonya Davis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lucy Porter 
Rating:
5.0

Customer did not leave a comment.

Tondra Gist 
Rating:
5.0

Customer did not leave a comment.

Md. Akibul Islam 
Rating:
5.0

Devon and Natasha were most helpful and friendly

JUDITH SOMERS 
Rating:
5.0

This place is amazing the employees are always ready to help they go above and beyond for the customer. Devin and Natasha are the best thank you ladies keep doing a great job

BJ Hoffman 
Rating:
5.0

Customer did not leave a comment.

Cynthia Jennings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW MARTIN 
Rating:
5.0

Customer did not leave a comment.

Michelle Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyle Feero 
Rating:
5.0

Devin and her team are the best there’s no other store I’d rather rent from, the atmosphere in the store is warm and inviting and so are the people. I just can’t get enough of there wonderful decorations thank you so much

Daniel Fisher 
Rating:
5.0

Customer did not leave a comment.

Avery Lolar 
Rating:
5.0

No improvement needed. Staff are first ratel

STEPHEN WALKER 
Rating:
5.0

Staff is always great. No improvement possible.

STEPHEN WALKER 
Rating:
4.0

Customer did not leave a comment.

Steve Kouroyen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee Bickerstaff 
Rating:
1.0

I made a reservation for a 26 foot truck. When I tried picking up the truck I was told that the person who had the truck wasn’t bringing it back got sent to another location. Went to the other location and they sent me to another one. And then I got sent to another one. Once I got to the old town Maine u-haul facility I ended up with a 15ft truck. I had it for a day then received a call demanding I bring the truck back because they claimed that someone had made a reservation. Mind you my reservation wasn’t held to as high of a regard as the other persons. None the less I’m very disappointed with u-hail as a whole. I then was told I would be charged extra fees for no apparent reason and then when I asked for the corporate number I was given it and when I asked the service rep at the old town Maine location I got hung up on.

Austin Sargent 
Rating:
5.0

Wish the storage unit was better secured against moisture.

Paul Paradis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Dimoulas 
Rating:
5.0

This vehicle was extremely easy to drive and handle.

Smith Cobb 
Rating:
5.0

Customer service is excellent. The personal are pleasant and engaging.

Paul Paradis 
Rating:
5.0

Customer did not leave a comment.

Joe Lorusso 
Rating:
5.0

DEVIN does a excellent job with her customer support. She must be a great asset to Uhaul. Thank you for the positive experience.

RICHARD HACHEY  |  First Impressions 
Rating:
5.0

This is my go to location. I tell everyone if your moving need boxes propane anything go to the Old town store!!! You will be greeted with a big smile. Devin is my favorite she is the best will go out her way to help as much as she can.

Natasha Gage 
Rating:
5.0

Customer did not leave a comment.

Barry Goodell 
Rating:
5.0

Truck headlight on drivers side pointed to ground, not enough light going down road. Marker light above roll up door not working. The truck was clean.

Adam McFarland 
Rating:
5.0

Customer did not leave a comment.

Wendy Booker 
Rating:
5.0

Customer did not leave a comment.

Michael Fuller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bennett Irish 
Rating:
4.0

Lower prices!! I went 64 miles in a van and I paid $111!!! That’s ridiculous!!

Christy Cote 
Rating:
5.0

Very good service.

Terry clewley 
Rating:
5.0

While I reside in this area,Anytime I need a storage facility,I will Always choose this one,at Stillwater Ave in Old Town Maine.Devon and her crew are Awesome and very dedicated to helping their customers. Thank You

Charles Abbott  |  First Impressions 
Rating:
1.0

I was forced to return the trailer to Old Town instead of my contacted location in Lincoln (84 miles round trip). Had I agreed to return the trailer in Old town in advance I would have saved $30. Instead, I was forced to return it in Old Town for the higher price. I WILL NEVER RENT FROM U-HAIL AGAIN!!!

Andrew Kahn 
Rating:
5.0

The man on duty was the nicest and considerate person to work with. He went above and beyond making sure our needs were met.

JoAnne Houlsen 
Rating:
5.0

Customer did not leave a comment.

Mary Zeven 
Rating:
4.0

Customer did not leave a comment.

Alexa Pollat 
Rating:
2.0

The staff was friendly and helpful, but the after hours support was not helpful when we encountered challenges accessing the unit outside of regular business hours. The gate to the facility was consistently broken during all months of the year, and individuals were living in storage units inside the temperature controlled building. The staff there referenced that the camera system was broken when we informed them of the people living in the units. The team was very accommodating with the parking, but the off-site parking lot had units that were open and unlocked which posed a safety risk for us when utilizing that parking lot for our vehicles.

Omnicare llc  |  Overall Experience 
Rating:
5.0

thanks very much!

xuelian zhang 
Rating:
5.0

Excellent customer service

mark Mitcheal 
Rating:
5.0

Devin and her team are the best, addresses concerns or problems asap!! Very courteous!!

DALE MITCHELL  |  First Impressions 
Rating:
5.0

Always pleasant and courageous. Clean

Anette Detour  |  Overall Experience 
Rating:
5.0

Devyn and Daniel, the staff at the Old Town, ME location, are professional, kind, and excel at their jobs. They both deserve a raise!

Erik daSilva 
Rating:
5.0

Customer did not leave a comment.

Todd Boos 
Rating:
5.0

This is the BEST U-HAUL in MAINE its self!!!!! The employees are amazing kind and go out there way to help the customer. There customer service skills go above and beyond..I think the manger needs a raise she is one of a kind..Keep doing great!!!!

Natasha UHAUL 
Rating:
5.0

Customer did not leave a comment.

Clifford Singer 
Rating:
5.0

Customer did not leave a comment.

James Rittal 
Rating:
5.0

Customer did not leave a comment.

Blaine Lolar  |  First Impressions 
Rating:
5.0

Very friendly

MARIA MEDEIROS 
Rating:
5.0

Customer did not leave a comment.

JOHN EDWARDS  |  First Impressions 
Rating:
5.0

Your question is what can we do to improve? Absolutely nothing as this Uhaul location has professional and kind employees. Thank you!

Kathi Robinson 
Rating:
5.0

Customer did not leave a comment.

Ling Li 
Rating:
5.0

The young man at Stillwater location was very professional and was happy that we folded the blankets like it says to do in the signs in the truck! Dear other customers...show some class! Return things properly!

Susan Sinclair 
Rating:
5.0

Customer did not leave a comment.

Chris Porter 
Rating:
5.0

Customer did not leave a comment.

Stacey McAvoy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Mansfield  |  First Impressions 
Rating:
5.0

👍

DENNIS HALL 
Rating:
5.0

Wonderful and very personal able staff, easy and simple process for a return customer. Always our #1 go to!

Forrest Cooper 
Rating:
5.0

Customer did not leave a comment.

Ryan Turcotte 
Rating:
5.0

Customer did not leave a comment.

john baumgardner 
Rating:
5.0

Customer did not leave a comment.

Tommy Graffam 
Rating:
5.0

Staff friendly and accommodating.

Karen crooker 
Rating:
5.0

Clean, great customer service.

MARGARET BRYANT  |  First Impressions 
Rating:
5.0

The customer service gentlemen was excellent, friendly and knowledgeable. I think his name was Dan. Made our short hire easy and pleasant.

Roslyn Day 
Rating:
5.0

N/A

Erin Kretchman 
Rating:
5.0

Devin is the best!!!!!!

Natasha UHAUL 
Rating:
5.0

Customer did not leave a comment.

DOROTHY ESTES 
Rating:
5.0

Customer did not leave a comment.

Shirar Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Henderson 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Jakob  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Todd Burpee 
Rating:
4.0

Customer did not leave a comment.

Karen Raye  |  Overall Experience 
Rating:
4.0

The Fuel Tank should be at Full every time it leaves the store for rental services.

JONATHAN HOFFMAN 
Rating:
5.0

Quick, friendly. The whole experience was easy.

Barbara Griffin 
Rating:
5.0

Customer did not leave a comment.

Katherine Proctor 
Rating:
5.0

I can’t say enough about the service and professionalism here - Devin and Daniel are amazing . Always polite, helpful and warm.

kristin Leithser  |  Overall Experience 
Rating:
5.0

I have used the services of this facility quite a bit in the past few months and this is the best customer service - in any industry— I have seen in a while . Devin and Daniel are professional, courteous , patient and accommodating . I am so impressed every time I go in .

kristin Leithser 
Rating:
5.0

Nothing. We have always been treated well. The trucks are always clean and well maintained. The employees are always kind and courteous.

gail Mcnerney 
Rating:
5.0

Customer did not leave a comment.

Micheal Earle 
Rating:
5.0

Would definitely use U-Haul again. Thanks again for your great service.

Krista Richards  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elias Pinilla 
Rating:
5.0

Too much messages

alexandre alabiso  |  Overall Experience 
Rating:
3.0

Girl was cashier. Very quick and no wait time. We did share that we had to drive/ride with windows down since manifolds were leaking and exhaust in the cab. Headaches for driver and passenger. She said she would make a note and put it out of order and send to garage. Did not offer any refund for our honesty, or physical illness. If we didn’t share (husband is a mechanic) the info - could be dangerous for next customers, especially if driving sooner.

Billie-Jo Reed 
Rating:
5.0

Customer did not leave a comment.

Aaron Stupakewicz 
Rating:
4.0

The ubox was delivered a day late and picked up a few days late. Other than that the rental was easy. The location staff is always friendly and helpful.

Tami Connolly 
Rating:
5.0

Customer did not leave a comment.

Sarah MacDonald 
Rating:
5.0

Customer did not leave a comment.

martin muphy 
Rating:
5.0

Not only did I get everything I need, the woman running this show has it down packed. She is friendly amd efficient! She definitely deserves a raise as she is creating lifelong customers!

Jacklynn Davis 
Rating:
5.0

Customer did not leave a comment.

Dean Husted  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kendall Shaler 
Rating:
5.0

Customer did not leave a comment.

Daniel Palmer 
Rating:
5.0

Thanks for all of the help!

Thomas Dunn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Olsen 
Rating:
5.0

Customer did not leave a comment.

Terry Baker 
Rating:
5.0

Customer did not leave a comment.

JOEL EAVES  |  Overall Experience 
Rating:
5.0

All good the way it is.

David Carr 
Rating:
4.0

I rented my unit from 2017 t0 2023. My only concern was it was difficult to access unit in winter. Often the door would be frozen, and had to track down staff to shovel/sand or salt to gain access. Sometimes days after a storm. Otherwise, great place, great staff!

Robin Landry-Paquette  |  Overall Experience 
Rating:
5.0

Customer service was excellent

Karen Benson 
Rating:
5.0

Thank you to Daniel and the other employees at the Old Town U-Haul location, who were all friendly and professional! The truck was clean and everything went smoothly.

Peggy Killian 
Rating:
5.0

Customer did not leave a comment.

clayton duncan 
Rating:
5.0

Very friendly.

Karen Raye  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Daniel 
Rating:
5.0

Devin Levesque is very professional and helpful !

kristin Leithser  |  First Impressions 
Rating:
5.0

excellent customer service, both in person and over the phone. Returning the vehicle was easy and quick.

Cheri Volta 
Rating:
5.0

Good

Anuruddha Prasad 
Rating:
5.0

Customer did not leave a comment.

Nancy Pierson  |  Overall Experience 
Rating:
5.0

Not a rhing

Kenneth Paul 
Rating:
5.0

Quick and easy

Bill Sharpe 
Rating:
5.0

Customer did not leave a comment.

Robert Seymour 
Rating:
5.0

Devin was extremely helpful during the reservation process. The install was completed in time. Customer service was top notch. I would recommend this facility over any other in the Bangor area. If I need another hitch install, I won't hesitate to use this facility again!

Laurie Stuart 
Rating:
5.0

Customer did not leave a comment.

Matt Levesque 
Rating:
4.0

Customer did not leave a comment.

David Daniel 
Rating:
5.0

Checking in and out on- line didn’t work so great. I needed customer service.

Wendy Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Sunil Bhandari 
Rating:
5.0

Devin is always excellent and helpful and friendly!

Michael Girard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Crooker 
Rating:
5.0

A very sincere Thank You to All of you at the Old Town, Stillwater Ave location. You are a very decent crew. Looking Very Much forward to doing more business with you in the future and referring others to you as well !!!.. I hope you guys have a great Spring/Summer.Take care.😁

charles Abbott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick Albert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Parady  |  Overall Experience 
Rating:
5.0

Very friendly staff. Excellent people to work with if there is a problem.

Randy Dubay  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAson Goodrich  |  Overall Experience 
Rating:
5.0

Devyn Levesque was amazing, she was on point with everything and even went out of her way to find the cheapest moving and storage rates. Devyn, you need a raise girl!

Clint Adler  |  First Impressions 
Rating:
5.0

I have two storage units because this is as easy as it gets. Thank you.

Korey Brown  |  Online Move In 
Rating:
5.0

Friendly and caring staff willing to help in any way they can. Facility was very clean both inside and out. Easy access to temperature controlled unit. Very pleased with my experience there. Would recommend to anyone looking to store their personal belongings.

Chris Randall  |  Overall Experience 
Rating:
3.0

I lost a lot due to rodent infestation in my storage unit

Joseph Deshane  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bobbiejo Cote  |  Overall Experience 
Rating:
4.0

The snow plowing was excellent. It would be nice if someone cleaned the snow away from doors. But otherwise good experience.

George Sibley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria watkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anita Jolliffe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Caluri  |  Overall Experience 
Rating:
5.0

Every one was very professional, very friendly, nice to do business with!

richard tabb  |  Overall Experience 
Rating:
5.0

Devin Levesque was curteous, professional, and accommodating.

JAMES FRANCIS  |  First Impressions 
Rating:
5.0

Everything was great! I was struggling to find easy and affordable storage with immediate openings. Reservation, move-in, monthly payments, and move-out were all seamless. Thank you!

Kirstin Fagan  |  Overall Experience 
Rating:
2.0

I removed my auto pay on 11/22/22. There stillwater old town facility made 3 charges to my card after that. Unauthorized. It’s in the notes. When i asked the facility why they did that, she said she had to get her money somehow. She agreed to reverse only $50 of the unauthorized money.. i have that in writing.. but i haven’t seen it. I am worried she will use my card unauthorized again. Trust gone.

PATRICIA DIXON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY ENGSTROM  |  Overall Experience 
Rating:
5.0

Awesome facility. Run very well.

RICHARD HACHEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria watkins  |  First Impressions 
Rating:
5.0

Great staff!

Louis Meyers  |  Overall Experience 
Rating:
5.0

Per usual, excellent customer service, and super easy and convenient to pick up/drop off trucks or needing to change anything. Old Town location always has whatever I need for trucks, storage, moving/packing supplies and always super friendly and helpful.

BROOKE Chambers  |  Overall Experience 
Rating:
5.0

Thank you!!

LYNN FAERBER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas Covell  |  Overall Experience 
Rating:
5.0

Excellent facility. I have used it for several winters.

Michael Palmer  |  First Impressions 
Rating:
5.0

Thank you so much for keeping my belongings safe. Highly recommend and if in the future I need another storage unit I will be a returning client!

Carrie Faloon  |  Overall Experience 
Rating:
3.0

Intercom from Bldg G did not work when difficulty arose, was a great idea but I guess it was not hooked up. Could not get assistance and could not drop off more. On day of moving out, the card would NOT unlock the door- tried 3x and had to walk all the way over to the office. Thankful for the assistance moving out! Dealing with storage was just TOO MUCH for me.

Marjorie knight  |  Overall Experience 
Rating:
5.0

They were very fast friendly and efficient. Was very impressed with everything.

Krista Richards  |  First Impressions 
Rating:
3.0

The door to my unit did not stay up on its own. I only needed it for 2 months but it was not fixed during that time. The gate also was not working for a good portion of the time. The staff were very friendly and helpful and the hours were great!

Patricia Chapman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY CORBETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Thompson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jon Shaw  |  Overall Experience 
Rating:
4.0

Getting a little pricey

Phillip Attean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Liza White  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rick Albert  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Doug Grey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laurie Bernardi  |  Overall Experience 
Rating:
5.0

OUTSTANDING CUSTOMER SERVICE GOOD JOB GUYS!!

Karen Gaudet  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lori Kruczek  |  Overall Experience 
Rating:
5.0

I only had a unit for a brief time, but the staff was very friendly, the location was convenient, the facility was easy to access, it was clean and well lit. I would definitely use this facility again in the future.

Caitlin Carroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DINA NGUYEN  |  Overall Experience 
Rating:
5.0

The people working there are very helpful.

Steve Carder  |  First Impressions 
Rating:
5.0

The staff was amazing! So impressed with the general manager, Devin. She made the process so easy and went out of her way to ensure I got exactly the storage unit I needed.

Andrew McCormick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Randall  |  First Impressions 
Rating:
5.0

I signed up online and when I arrived to check in, the manager had my paperwork ready to go and had me in and out in less than 5 minutes. She was very friendly and helpful.

Caitlin Carroll  |  First Impressions 
Rating:
5.0

I would love to take the gal that works the front office out to dinner. She is absolutely gorgeous.

Ryan Morgan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Prentice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel Castro  |  First Impressions 
Rating:
5.0

Management is amazing and very helpful

HAROLD FIELD  |  Overall Experience 
Rating:
5.0

Devin is great!!

Nathaniel Moyer  |  First Impressions 
Rating:
5.0

Devin is awesome she’s the best. Plus cute to

ROBERT HAMBLEN  |  First Impressions 
Rating:
5.0

Thank you, we are very appreciative of the excellent customer service provided by your team and the security of storing our goods the past few years.

Steve Gielarowski  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darlyne Giggey  |  Overall Experience 
Rating:
5.0

Excellent facility.

Harland Leavitt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lauren goater-mathis  |  Overall Experience 
Rating:
5.0

I have utilized services, provided by U-Haul fairly frequently. Overall, I’ve had good experiences throughout the various locations. However… this particular U-Haul location is, by far, my favorite. Beginning with the manager, who always seems to strive to ensure that customers are as satisfied as possible, while maintaining professional and fair practices…her leadership and management skills show in the practices of her staff. Thank you.

ROBERT POLCHIES  |  Overall Experience 
Rating:
5.0

Staff was friendly and responsive. If I’m being nit picky the only improvement would be to clear ice away more quickly. The front area of my unit was treacherous at one point. I get it, Maine in the winter time is difficult. Other than that, it was easy, clean and I felt taken care of at all times. Thx for a great experience!

Daniel perry  |  Overall Experience 
Rating:
1.0

most of my things were ruined in the storage from mice and mold. had a very difficult time with additional charges after move out, communication about fees was not clear and turned out to be incorrect. Would not use this storage in the future.

Brianna Conley  |  Overall Experience 
Rating:
3.0

Door ways entering climate control could use more attending (such as, ice build up). Also during icy/snowy weather the buttons stick as well as card slide, they freeze up. I hope this was helpful. This is all due to our wonderful maine climate. 💛 and I moved in during a storm. Then moved in another unit on a warm day when everything was melting. Also having a dumpster on site could be beneficial. (Just a thought) overall I am happy with uhaul services.

Hannah Mcmann  |  First Impressions 
Rating:
2.0

I am not happy the day we moved out the girl didn't put us as moved out and you guys charged our debit card. I'm so not happy about this.

CHARLES and MELISSA SIBLEY  |  Overall Experience 
Rating:
5.0

I have used this particular facility twice and will always do my business with you. The staff are very helpful and friendly. Never had a problem!!!

Jeannette Mason  |  Overall Experience 
Rating:
1.0

My account was closed on the 18th of January reminder 30th of January the charge me another $124 because nobody knew how to do their job and cancel out the fact that I was out of there on the 18th next time I need a storage unit I'm going to throw all my stuff out before I go to U-Haul the people were good the facility was good in Old Town the manager Devin was fantastic but the company itself is a bunch of people that just don't care about other people just want the money and that's all they care about so I will never use another facility or U-Haul truck again as long as I live

Wayne Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryanne Johnson  |  Overall Experience 
Rating:
5.0

The nicest people in the world work at this U-Haul. They were helpful and awesome in every way!! Give them all a big raise!!!

Edward Robertson  |  Overall Experience 
Rating:
4.0

Staff is awesome!

Daniel perry  |  First Impressions 
Rating:
3.0

There were security fences down. Worse yet you raised the rental fee twice in 1 year.

Roy Jordan  |  Overall Experience 
Rating:
5.0

My side by side was too big for a 10x10 and she immediately found me a 10x15 for a smooth transition. It was greatly appreciated!!!

Lauren Licata  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne Mcphee  |  Overall Experience 
Rating:
5.0

I have not had a better place to put my stuff than the Old Town U-haul I used them for 3 yrs to store my stuff the prices were very good. Security is good for where I was. I would go right back there again if I needed to.

Lisa Gowen  |  Overall Experience 
Rating:
4.0

Devin is very pleasant and friendly. Greets with a smile and very professional. I would recommend this facility to my friends.

Richard Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria Nicholas  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sara Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric Feero  |  Overall Experience 
Rating:
5.0

The nicest staff helped me!! I am super impressed by how simple and they made everything for me.

Edward Robertson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Roberge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph santore  |  Overall Experience 
Rating:
5.0

Devin was very knowledgeable of job & was such a polite young lady.

dondi soucy sr  |  First Impressions 
Rating:
4.0

Just got too expensive

Timothy Goding  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dannielle Gothrow  |  First Impressions 
Rating:
2.0

I need to contact someone with uhaul because allot of my items are ruined from water damage and covered with dirt that was coming in from the outside dirt parking lot.

Dwan Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Kearney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen Vallant  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike haverlock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan LeCates  |  Overall Experience 
Rating:
5.0

The staff was super helpful too

William Mitchell  |  Online Move In 
Rating:
5.0

Always use this location to store my college student daughter’s dorm room belongings during the summer. Has worked out great!!!

Roger Leider  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla Kim  |  Overall Experience 
Rating:
5.0

Nicholi helped a lot! Thank you so much!

Kelly Wilson  |  First Impressions 
Rating:
2.0

Very unfriendly service in office

Alfred Leick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Caluri  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAULO EDUARDO CERQUEIRA  |  Overall Experience 
Rating:
5.0

I rented a van when I cleaned out my storage space, and turned it in to a U-Haul facility in a neighboring state, and everything went seamlessly. I was pleased.

CINDY CARUSI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MAHAN  |  First Impressions 
Rating:
5.0

Very convenient extra storage that we needed in a pinch. Great service from the staff and very convenient getting in and out of the storage unit.

CHris Olson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike haverlock  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBBIE RICHMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delaina Toothman  |  Overall Experience 
Rating:
5.0

This is my preferred choice of u-haul companies.

Jeannette Mason  |  First Impressions 
Rating:
4.0

No complaints about the storage or site associated with it.

Joshua Cook  |  Overall Experience 
Rating:
5.0

The young lady was very helpful, I’m sorry I don’t know her name

KAREN LEVESQUE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Jakob  |  First Impressions 
Rating:
5.0

Fast friendly and convenient. Would recommend to anyone looking to store! Thank you for the free lock.

Mark Wenger  |  First Impressions 
Rating:
4.0

Overall good for the week that I've been storing stuff, no complaints about the facility or staff at the Stillwater Old Town site.

Joshua Cook  |  First Impressions 
Rating:
5.0

Devin goes above & beyond!

Sherry Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha Bosse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christian Peck  |  Overall Experience 
Rating:
5.0

I rent storage space for an old vehicle each winter from Devin and her group. It always has been an excellent experience making the arrangements, and the space has always been clean and easy to access. They do a great job.

Mark Wells  |  Overall Experience 
Rating:
5.0

Devin was super helpful and very nice.

Aaron Harburger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan LeCates  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Palmer  |  Overall Experience 
Rating:
5.0

Devin was courteous and very professional, providing excellent service. We are very happy to have chosen U-Haul for our moving needs and would highly recommend this facility and the manager, Devin Levesque, to anyone.

BRADLEY KROG  |  First Impressions 
Rating:
5.0

Easy and convenient process, the store/office is very clean and the staff is great!

James Gledhill  |  First Impressions 
Rating:
5.0

The customer service was over the top. Very thankful for your services. Thank you!

Susan Connors  |  Overall Experience 
Rating:
5.0

This is the best facility whether your renting a truck or a storage unit. The manager Devin is Excellent. The employee Natasha is very polite and helpful. Just an all around excellent facility to do business with.

Daniel Wilson  |  First Impressions 
Rating:
5.0

Devin is amazing.

Helen Vallant  |  First Impressions 
Rating:
5.0

friendly and professional staff

Derek Nichols  |  Online Move In 
Rating:
4.0

Uhaul was good no issues with them personally but I don't reccomend letting long term( longer than 6 months) in the normal storage. My stuff got moldy and rat droppings and chewed on some stuff but again my key was lost and the people I stayed with neglected the unit. Not uhaul's fault.

lilian bailey  |  Overall Experience 
Rating:
5.0

I had a really good experience this year in setting up the rental and taking possession of the bay. The staff member did an outstanding job making me feel at home. He is a great asset to your business.

Mark Wells  |  First Impressions 
Rating:
5.0

Staff where helpful, cheerful and always pleasant to work with.

Andria Mercado  |  Overall Experience 
Rating:
4.0

5s tars once the gate is repaired and closed

Betsy Shields  |  First Impressions 
Rating:
5.0

The facilities were excellent and customer service was exceptional as well. Great job. They had everything that I would want or needed!

James Winchenbach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua Dorr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amanda McConnell  |  Overall Experience 
Rating:
5.0

They were very pleasant to work with a the store and they were even able to accommodate a change in return time. I would recommend this place to others

Paula Nash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Atik Faysal  |  Online Move In 
Rating:
4.0

Very helpful in getting me a small unit at the last moment, e-bill was nice and easy. Nice people on the phone both at initial contact and when I cancelled.

Margaret Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Aaron Becker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Cavo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerrigan Walsh  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mike Allan  |  Overall Experience 
Rating:
5.0

the staff was very helpful and polite- great facility!

Katherine Turlo  |  First Impressions 
Rating:
5.0

The general manager was very approachable and sweet when I asked her a question. She made sure she had an answer for me before I left. Thank you for making the experience pleasant.

James Best  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Katherine Matson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

young-mee ahn  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa Alston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jamie Coburn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Four Directions Developmnet corp.  |  First Impressions 
Rating:
4.0

Nice

Jill Plourde  |  Overall Experience 
Rating:
5.0

I have used Uhaul a few times and have had good experience. Thank you.

Kathi Robinson  |  Overall Experience 
Rating:
5.0

Helpful staff!!

Patricia Graffam  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah Hichborn  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darlen Moore  |  Overall Experience 
Rating:
3.0

I first wanna say the guy at the front desk was super nice and very helpful so what I’m about to say does not reflect how I feel about him cause I’m honestly a little up set nothing serious but when I reserved my unit I was told it was an out side access unit and its not, it’s a unit inside of a unit and I was supposed to get a lock I believe and I did not but anyway the unit was fine and I had a lock already. Just telling it how I saw it. Thanks

Korey Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Meryl Sears  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry SkoogBumpus  |  Online Move In 
Rating:
5.0

I have used Uhaul 3 times now and have good experience. I recommend to anyone that needs to move and also use the storage rooms. Thank you.

Kathi Robinson  |  First Impressions 
Rating:
1.0

The units were dirty and the only employee who wasn't rude to me was the female with the short brown hair. We had nothing but trouble with the automatic payment system, and ended up way overpaying.

Rochelle Carlson  |  Overall Experience 
Rating:
5.0

Very helpful staff, made it a breeze to get the unit and move in.

Frank Schweizer  |  First Impressions 
Rating:
5.0

Guy who checked me out was super nice.

Dustin Greenlaw  |  First Impressions 
Rating:
5.0

We have had very good experiences with renting storage facilities from UHaul in Old Town, Maine.

lisa daniel  |  Overall Experience 
Rating:
5.0

I have never had an issue accessing my unit and the staff is very friendly.

Justin Kemp  |  Overall Experience 
Rating:
5.0

I'm pleased with the service provided.

Beth Gerald  |  Overall Experience 
Rating:
5.0

Good service

Timothy Goding  |  First Impressions 
Rating:
1.0

When I came to move in on the day I had reserved my storage unit, the ONLY person in the store told me he was unable to help. I was doubled charged too and even after refund was charged again.

Jeffrey Littlefield  |  First Impressions 
Rating:
5.0

Great service

Daniel Delaware  |  First Impressions 
Rating:
5.0

It was a very good experience

Jessica Whitney  |  Overall Experience 
Rating:
3.0

Only choice moving from rural nowhere to a different rural nowhere. Truck cabins are cramped, with my dad driving, I ended up on the floor since my dog didn't fit. Hard to cancel storage if forgot.

Connor Collins  |  Overall Experience 
Rating:
5.0

She was knowledgeable, professional and courteous. I’m very pleased with her service.

young-mee ahn  |  First Impressions 
Rating:
5.0

Received excellent service in a timely manner.

Donna Hightower  |  First Impressions 
Rating:
5.0

Courteous staff. Dependable and good running van. Reasonable cost. Clean storage unit.

Loving touch In Home Care  |  First Impressions 
Rating:
5.0

Everything went very well.

Douglas Beckett  |  Overall Experience 
Rating:
5.0

Devin has been incredibly helpful to me and I so happy with the service and attention I have received.

Shirar Patterson  |  First Impressions 
Rating:
5.0

Professional service and well ran. I would highly recommend this storage.

denise osborne  |  First Impressions 
Rating:
2.0

I was paid up and staff locked me out of my unit - unable to unlock in a timely fashion - poor customer service and communication skills. I will not rent here again.

CHAD LOTHIAN  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Was a customer a few years back, had a good experience then too.

terry cambell  |  First Impressions 
Rating:
5.0

Staff was helpful, U-Haul was not. U-Haul doesn't pro rate storage unit if left early. :-(

Timothy Engel  |  Overall Experience 
Rating:
5.0

U-haul has always been my first choice, and this area is no exception it is a good location, and I will use them again.

Gerald Stauff  |  Overall Experience 
Rating:
5.0

Thank you!

Zelder Matkin  |  Overall Experience 
Rating:
5.0

Have used U-Haul several times and this is the best well kept facility with the most knowledgeable and professional personnel I have encountered. The facility is clean, well lite and monitored by CCTV

Ruthine Lilley  |  Overall Experience 
Rating:
5.0

Customer service person was very good. Pleasant, efficient and knowledgeable. Everything went smoothly. I'm very happy with my choice to rent here. Great location, too!

Douglas Beckett  |  First Impressions 
Rating:
5.0

The team at uhaul is great! When things come up, they go the extra mile to make something out of nothing. Thanks for the hard work behind the scenes everyone! Miss my crew & customers! - Ex GM, Dustin

Dustin Pelkey  |  Overall Experience 
Rating:
4.0

Nice facility!!

Herschel Cole  |  Overall Experience 
Rating:
5.0

Great service

Nancy Pierson  |  First Impressions 
Rating:
5.0

Very satisfied with service.

Al Smith  |  First Impressions 
Rating:
5.0

Appreciate the friendly service we received on our first visit to your storage facility.

Steve Gielarowski  |  Reservation 
Rating:
5.0

Service was quick and competent.

William Higgins  |  First Impressions 
Rating:
5.0

I am very pleased with the customer service and willingness to provide the best services at this location. I will refer others here and would use this facility again if needed in the future.

John Sovis  |  Overall Experience 
Rating:
5.0

Staff very accomodating and helpful

Al Smith  |  Reservation 
Rating:
1.0

My experience from start to finish with this facility was horrendous... No one ever reached out to me on the many occasions that there were issues. Never using again and letting everyone i know.

June Sapiel  |  Overall Experience 
Rating:
5.0

Great service and people

Raina Golden  |  Overall Experience 
Rating:
5.0

Great customer service. Friendly, polite, and professional staff.

Mark Golembieski  |  Reservation 
Rating:
5.0

Dustin Pelkey runs a tight ship.. great crew!

David Pelkey  |  Overall Experience 
Rating:
5.0

They went above & beyond.

JOAN DESANCTIS  |  Overall Experience 
Rating:
5.0

Very happy with my experience. Will be a repeat customer.

Roger Leider  |  Overall Experience 
Rating:
5.0

Dustin was great during our time at this UHaul facility. He made sure we always had what we needed and made the moving in and out of our storage unit easy. THANK YOU!

Madison O'rourke  |  Overall Experience 
Rating:
5.0

Although we didn't give them much advance notice, Dustin and staff took good care of our storage needs (including a "loaner" lock and key). Clean, well-maintained facility with great people.

Jim Hornsby  |  Overall Experience 
Rating:
5.0

You need to remove the many, many large spiders outside bldg g door

Laura Ioime  |  Overall Experience 
Rating:
2.0

The electric gate was left open all the time. I know that you have cameras onsite and someone was at the facility at those times, but the gate should stay closed.

Anita Smith  |  Overall Experience 
Rating:
5.0

Everything was perfect!! Very nice employees and facility. APLUS 😊

Kelly Wintle  |  Overall Experience 
Rating:
2.0

The concrete or tar had collasped in the road to my unit and there were pieces of it in the lock.I had to get attendant to unlock it.Many of my boxes had fallen down.Big inconvinence.They need to fix

jean Collins  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful, courtious, and pleasure to work with.

john campo  |  Overall Experience 
Rating:
5.0

Dustin provided all the necessary options and information and made quick work of helping with my last-minute storage needs. Great place to do business!

Jim Hornsby  |  Reservation 
Rating:
5.0

I just needed to get rid of stuff so that's why I closed my storage locker. Will use it again if I need it.

Debra Kondilis  |  Overall Experience 
Rating:
5.0

Dustin at the facility I rented from was Great.

Patrick Stanley  |  Overall Experience 
Rating:
5.0

Dustin the manager is a great guy. Jessie was also very helpful.. great personalities.

David Pelkey  |  Overall Experience 
Rating:
5.0

Great experience. No problems at all.

Jacob Snow  |  Overall Experience 
Rating:
5.0

We have been using your facility 3-6 months at a time for the past 3 years to keep my son's school stuff/furniture while he's been attending UMaine and couldn't be more pleased with the service. Thx!

Jennifer Sauer  |  Overall Experience 
Rating:
5.0

Workers were always very helpful and polite.

Barbara McIntyre  |  Overall Experience 
Rating:
5.0

Great experience!

Monique Harebo  |  Overall Experience 
Rating:
1.0

Let me start by saying, this previous experience was extremely upsetting to me. I do not have enough character space to go into detail on what happened, but I would love for uhaul corp. to reach me.

june sapiel  |  Overall Experience 
Rating:
5.0

The staff and facilities were great!

Robert Rosenthal  |  Overall Experience 
Rating:
5.0

Was very pleasantly surprised to find all my stuff in great shape after almost 4 years. Only problem I had was in the first few days: some water found in my unit, it was taken care of immediately,

IMI GANZ  |  Overall Experience 
Rating:
3.0

This was so much better before Uhaul took over. Billing sucks!

RANDY WADLEIGH  |  Overall Experience 
Rating:
4.0

No comment

Amy Thibeault  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top