Customer Reviews for U-Haul Moving & Storage at Statesville Road

2,960 comentarios

3001 Boxmeer Dr   Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

(704) 900-1311

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(704) 900-1311

3001 Boxmeer Dr
Charlotte, NC 28269
(I-85 and Statesville Rd turning down Boxmeer Dr Dead ends into location)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tracy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandilyn E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ALVIN C. 
Clasificación:
1.0

Keeps charging me storage for container storage but I don't have containers in storage. Called twice and nothing happened. Had to drive to a uhaul location to get them to stop charging me and I'm still being charged.

cory D. 
Clasificación:
4.0

Signage could be better.

Larry B. 
Clasificación:
5.0

Staff was unbelievably helpful from start to finish!

John K. 
Clasificación:
3.0

I only ended up using one of the two boxes I had reserved and it was the biggest hassle trying to get the second one off my contract. I initially informed an employee that I didn't need the box when I finished and she said she took it off and issued my refund. Come to find out next week it was not done properly and someone else went ahead and gave me my refund. A month later the box somehow appeared on my contract again and I spent a week calling and talking to different people trying to get everything sorted out. I'm not sure why it took so long and so much of my time calling and contacting people to get something so simple sorted out that should've been done correctly in the first place.

Maria R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Terri G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kiara L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTA M.  |  First Impressions 
Clasificación:
3.0

When I was there someone reported and oil light on the truck they received. As soon as I got my truck an oil light came on. The agent that was assisting me had conversations with customers that were previously there so she did not give me the instructions properly for my storage unit.

Terri G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

I appreciated the quick service and helpfulness of this location. Keep up the good work!

Melissa A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharita S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laddan A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTINA J.  |  Overall Experience 
Clasificación:
5.0

Gracias

Curtis T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Paresh P. 
Clasificación:
4.0

El cliente no dejó un comentario.

anthony W. 
Clasificación:
5.0

N/C

Yiane S. 
Clasificación:
4.0

El cliente no dejó un comentario.

sheila j.  |  Overall Experience 
Clasificación:
4.0

The truck I was given to use was not in a condition I'm used to from Uhaul. All the air vents were broken, the seat was not that great has well. I almost brought it back when I looked at the tires because they were old and not much tread. I've been using Uhaul for years and I will continue but next time I'll check the truck better and If it's up to the standard I'll ask for a different truck

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique Y.  |  First Impressions 
Clasificación:
5.0

Everybody on that U-Haul team is very good. Eventhough a little short lady I talk to her she is very nice they are some very good workers

david H. 
Clasificación:
2.0

First I want to let u know If I didn't authorize you to keep my card on file or have auto drafted do not. I used cars to pay bill then on a rainy day the storage facility just took money out my account. They are keeping cards in file which they do not have permission to it's not in contract no where.

Dwayne M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LaMar W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAKISHA F. 
Clasificación:
5.0

Let employees know to check fuel level carefully because when I pickup the truck the fuel level was little net less then 3/4 but on paper it was total 3/4 marked, and when I drop the truck back I left let bit less then 3/4 and I got charged for it . This thing happened because truck are parked at fareway and employe had to bring truck for, engines of those truck are big and easy fuel level goes down.

kanwalpreetsingh P. 
Clasificación:
5.0

Staff was very friendly and helped me in a timely manner.

Daniel D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sunny Arokia Swa B. 
Clasificación:
3.0

The store location never answers the phone.

TONDA C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shamika S.  |  First Impressions 
Clasificación:
4.0

I refilled the tank with 2.9 gallons after doing 32 miles. But I was still charged $7.65 for gas. Till now no one responded to my email.

Gaulbert T. 
Clasificación:
5.0

Great and convenient not to far from where I live

Carvin B.  |  Overall Experience 
Clasificación:
1.0

Customer service was horrible and very unprofessional. I would rather drive 30 min out my way to another location before renting from this one again.

AVERY S. 
Clasificación:
5.0

This location smells bad.

Alicia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

The manager was very courteous and professional

Rico G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
1.0

Provide better customer service. The employees used curse words and were not professional whatsoever.

Trinity M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine O.  |  First Impressions 
Clasificación:
4.0

The UHaul reps at this location were friendly and helpful, the facility was very neat and clean, as was the equipment. (I do NOT like UHaul's dependence on making customers do everything on-line via a cell phone. And I didn't like being routed to a central call center when I called this location's number.)

John W. 
Clasificación:
2.0

When we tried to check in the storage unit, the unit we were given had a lot of stuff in it. The access card didn't work and set off the alarm. We were given an actual empty unit that was ready for move-in after an hour or so wait. The whole process took about two hours. It was very inefficient. The staff did their best to be friendly but they were obviously overwhelmed with limited staffing at the counter.

Parth J.  |  Overall Experience 
Clasificación:
4.0

Would warn them to allow extra time when picking up. Only 1 or maybe 2 people at the counter processing everyone. Once making your way to the counter, the person is working 2 or 3 renters in parallel plus answering the phone during the rental processing. Please attempt to get more people at the counter!

Darrell V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonyette a.  |  First Impressions 
Clasificación:
5.0

The customer service was OUTSTANDING. Friendly and attentive. I appreciate the attention and service provided.

RUBEN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
2.0

Desk person made us come back for auto transporter, despite leasing BOTH together!

Eli A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Onsep F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan G. 
Clasificación:
5.0

Excellent customer service, however the mover’s were not good, they were late, poor communication

Charisse M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

Staff very courteous

Tawanna H.  |  First Impressions 
Clasificación:
2.0

More help

william M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francis M. 
Clasificación:
3.0

Fast and easy return.

savonya L. 
Clasificación:
5.0

Nothing everything was great. Thank You to the U-Haul team for assisting me they were fantastic

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE W. 
Clasificación:
4.0

Checkin experience was lacking

Gary M. 
Clasificación:
5.0

Everything was great

Jeffery V. 
Clasificación:
5.0

have some chairs in the waiting line

Sam A. 
Clasificación:
5.0

Awesome customer service. Blessings

Wanda W. 
Clasificación:
5.0

Alisha, the manager, was very nice and helpful. The store was clean and there was no wait. She was training a new employee and was very patient with the new employee. She was even helping a customer get info with an unrelated issue. Talk about going the extra mile!!! Great store and I'll definitely use that location again .

Melody C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea C. 
Clasificación:
2.0

Came close to closing because another location didn't provide the supplies I ordered and paid for. Got inside with 3 other customers waiting around just to realize that there was not a single employee anywhere to be find. Finally a woman went outside searching for someone, the employee apologized saying her coworker was supposed to be inside. The other coworker comes inside, turns all of the lights off on us and locks the front door. Said coworker then looks at the line of people that have been neglected, at this point I had been there for 15 minutes so I can't imagine how long the others were there for. She looks at the time and says out loud for everyone to hear in a very snotty tone “I'd like to get out of here within the next hour”. She takes a woman in line, gets her taken care of. The woman goes to leave the front door, but remind you… the employee had locked it. The woman says loudly “can I get out of this door?” Of course the employee ignores her so I say since I am in line in front of her desk “is she able to get out the front?” employee looks at me disgusted and says very rudely “what????” I said “is the front door unlocked for her to leave?” employee then says “just go out this side door?????” …. The side door… for employees… that we are unaware of to leave out of because it is not our entrance. The employee takes care of the other 2 people in front of me and by this point it is almost 6 I believe, I had gotten my truck from another location at 4:30 so I had lost pretty much 2 hours of my time which I had to then extend and pay for way more time than expected. My experience at my other location was not pleasant either.

BENJAMIN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

I need the trailer for only 1 night and got charged for two....how can that get fixed?

Chris S. 
Clasificación:
5.0

Fast & friendly service!!!

Terell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina D. 
Clasificación:
4.0

The lady who checked me in to rent vehicles and 2 storage buildings was the best. I did not get her name but she doesn't understand how her calm demeanor helped my anxiety each time I had to drive a uhaul. The storage units were nice and clean as well. Gracias.

Brandilyn E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacklin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas I. 
Clasificación:
1.0

Rude. Took forever. Ignored us for a long time.

Brian Chadwick F. 
Clasificación:
5.0

Nothing really.

MODESTUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice W.  |  Overall Experience 
Clasificación:
5.0

Every one was great.and very helpful.

Renee S.  |  First Impressions 
Clasificación:
4.0

Please improve your check-in. I checked in late just before closing. Only one person at desk and the gentleman that were supposed to check me in took FOREVER TO DO SO!! They were very SLOW. After check-in the young lady gave me my receipt. Picking up the rental was no issue.

Raymond A. 
Clasificación:
2.0

We live in Mint Hill. There are several Uhaul locations very close to our home. I made the reservation at the Albermarle Road location. We were sent a very long way from our home to Boxmeer Dr Location. Just didn't seem like that made sense. Windows and side mirrors were very dirty. I have to clean them myself before we left for Greenville NC. Staff at both locations didn't seem like they were at all happy to be there. The drop off in Greenville wasn't a very good place or area. We past a pretty nice u haul location but went to the one on the email. They at first weren't sure they could even give me my $100 deposits back. In the end they did. I wouldn't want to go back there.

Jeff P. 
Clasificación:
5.0

El cliente no dejó un comentario.

lucy s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom S.  |  Overall Experience 
Clasificación:
3.0

I dropped off equip after hours. Drop-off areas should be clearly identified when no staff is available .

William T. 
Clasificación:
5.0

Pick up was very pleasant

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakara P. 
Clasificación:
2.0

My daughter drove back to school with my team to help her move items out of the storage and into her college dorm. There was a double lock on the unit for nonpayment, but the storage had been paid every month and was current. We couldn't get into the unit at 10am when they arrived because nobody was available to remove the second lock y'all had left there and never removed. They had to wait until close to 1pm, which means it was a 3 hour set back and made my daughter move in lat me into her dorm, had my team late coming back to Atlanta, and cost us money. I will never tell college parents to use your faculty again.

Bobbie T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Renee M. 
Clasificación:
5.0

Employ more people. There was only one person doing a whole lot.

Adua S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis C. 
Clasificación:
5.0

Service was exceptional. Thanks uhaul

Lisa W. 
Clasificación:
5.0

Great and courteous customer service.

Kimberly W. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANA Z.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaun L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JYOTHI C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda L. 
Clasificación:
5.0

I requested a location that no longer had trailers and I suppose the system just transfered the request to another facility. Luckily I noticed it before going to the one I requesred. That was the only hiccup, the price was right, they hooked up the trailer, I love the option of dropping it off and taking pictures to confirm the drop-off, nice feature. I did not do that, I just waited till the morning and turned it in, in less than 10 minutes I was out of there. Good experience.

Bruce W. 
Clasificación:
3.0

Trailer was dirty inside.

RICHARD H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terrence M. 
Clasificación:
5.0

This location has their act together! Staff is friendly, building is clean. I have had bad experiences with different uhaul franchises but this one is great. Keep it up

Austin W.  |  Overall Experience 
Clasificación:
5.0

Even though she was very busy with a customer she took the time to answer my question while her customer was on a phone call. She was patience and very helpful.

Cheryl B. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

derrick l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
1.0

Entered building and was not professionally greeted. Main employee who was greeting from the computer was eating food; Never offered assistance or instructions to dismount returning trailer; tried to dismount trailer without help; unsuccessful; had to find employee to help dismount trailer; poor employee help and customer service.

GILBERT P. 
Clasificación:
5.0

Nothing! The customer service provided by Mrs. Adams was AWESMAZING! She deserves a raise or something because of the way she treats each of her customers like she knows them personally. She made sure I had what I needed and picking up and dropping off the truck was easy and quick! Thank you!!

Valencia B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kyle H.  |  Overall Experience 
Clasificación:
5.0

Problem with the ac not working in vehicle but manager was kind to address my concern. I was pleased with the outcome. I did get my move completed.

Kirk M. 
Clasificación:
5.0

Shanay at the Uhaul Traffic Department is so unprofessional and so unethical she should not be working for Uhaul. I reserved 6x12 Cargo Trailer to be picked up on Broadway in Newark, NJ. Shanay sent me to pick up the trailer in Kenvil, NJ which is about 1 hour plus from my location. When I complained about the distance, she lied that my reservation was last minute, when in fact I made the reservation about a month ion advance. When I called her out on her lies, she tried to offer me $50 for the inconvenience, but I told her I needed more that $50 given the cost of gas, tolls and mileage I had to put on my car. She gave me the name of one Ms. Roberts a sher supervisor who could authorize for me to get more than $50. I called more that 15X to speak to Ms. Roberts and she was always either not at her desk or not in the office. I left several messages for Ms. Roberts and my phone #, but Ms. Roberts never called me back. Shanay finally called me and told me that there are many Ms. Roberts in the office who are all supervisors. I said to Shanay that she gave me the name of Ms. Roberts and she should know which of the Ms. Roberts she intended when she gave me the name. She then tried to transfer to someone else in the office she claimed was a supervisor but not on duty that day. I refused and insisted that I speak with a supervisor/manager on duty and she told me she was the supervisor on duty. I got frustrated at this point and used cuss words and Shanay hung up on me. I still need compensation of more than $50 and Shanay does not need to be working for Uhaul as she is unprofessional, unethical and a liability who can expose the company to legal issues. The number to reach me is (201) 936-2762. I expect a phone call from Uhaul. Thank you.

Yussif M. 
Clasificación:
3.0

El cliente no dejó un comentario.

tawana C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie G. 
Clasificación:
5.0

The staff was nice & extremely helpful

STEPHANIE J. 
Clasificación:
5.0

Have the dolly ready, At pick up, had to wait for a dolly.

Cammeron W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Della S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zeasia P. 
Clasificación:
1.0

Had to wait in line to pick up and return. The truck wasn't even there we I came to the location and was told they were trying to switch them out. We didn't get our truck till 40 mins our pickup time. And then it was chaos when dropping off.

Bailey H. 
Clasificación:
5.0

Manager was awesome came in and took control however, when I came back in to make a purchase the line was pretty long. Other than that, it was a good experience

Sheena C. 
Clasificación:
2.0

Very confusing drop off protocol, return vehicles and trailers stacked up on road waiting for direction on what to do.

Eduardo V. 
Clasificación:
5.0

The employees always give outstanding customer service. Thank you. I appreciate you all.

Sharon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Al T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tuquory B.  |  First Impressions 
Clasificación:
1.0

I was billed for a unit I didn't occupy, yet someone else was using the unit. I was billed for two months. This caused stress on my mother.

DAVID S.  |  Overall Experience 
Clasificación:
3.0

Needs something to keep bugs from other units, getting in to other units

marshell m.  |  Overall Experience 
Clasificación:
5.0

The staff delivered EXCELLENT service, above and beyond. From what I could observe they were just as diligent with other customers. I was impressed.

RAFAEL L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mario Y.  |  Overall Experience 
Clasificación:
2.0

The initial staff member assisting me was unable to find my reservation and even struggled to enter payment information. A more competent staff member had to take over the transaction. Additionally, the loading zone is massive but there were no carts to make loading more efficient. When asked about this, the initially helpful staff member said to "search the complex, there are lots of carts." Despite the fact that the statement itself screams poor customer service, it was also a lie. I searched the whole space and the only carts available were mattress carts. Not very useful when moving boxes and totes. If moving weren't so inconvenient in general I would have found another vendor after today's performance.

Chase N.  |  Overall Experience 
Clasificación:
1.0

I am a Below the Knee Amputee,with a prosthetic leg, I purchased one of your smaller storage units that sit on top of each other, for some reason the clerk gave me the top unit where I couldn't reach the rope to close the door and after I used my fishing rods that I was storing to reach the rope and got the door closed, it was impossible for me to reach the lock, This was very upsetting because I felt it was done on purpose, she could clearly see my prosthetic leg

Clarence F.  |  First Impressions 
Clasificación:
3.0

Don’t like that the storage unit is stacked on top of each other made it very difficult to move thing in, had to you the Moveable staircase stairs in order to get to my unit

Mariah F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMARCUS T.  |  Overall Experience 
Clasificación:
4.0

I had a reserved a 10x10 storage area three weeks ago and called 5 days before the start date to confirm the availability. However after driving for 3 days from NYC to Charlotte in a one way U-Haul rental, I was told upon arrival that no 10x10 storage was available. The manager was able to find a 10x15 so it worked out but I was disappointed that a confirmed reservation could not be honored. This calls into question any reservation made with U-Haul.

Rakesh R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle K.  |  Overall Experience 
Clasificación:
2.0

The unit I rented was already being used and there were no other units available. Then when I got a refund by receipt I still have not received my refund to my bank account.

DAVID S.  |  First Impressions 
Clasificación:
1.0

Someone broke into my units and went through boxes and stole things…I had several phone calls saying that my units were off track, nobody at Uhaul fixed the issue so when I arrived it was a mess, that’s how I knew someone got into my things…

JESSICAMARIE B.  |  Overall Experience 
Clasificación:
2.0

The storage unit was not advertised correctly. The 5x5x10 and the 5x10x10 are priced exactly the same and the photos of both listings show a 5x10x10 unit. So as this being my first time renting a unit I assumed they were the same. They were not and I needed a 5x10x10 unit. The girl was very helpful in cancelling my unit since the size I actually needed was not available. This was frustrating because we had to extend our moving truck for a day until we could find a new unit somewhere else.

Cat D.  |  Overall Experience 
Clasificación:
5.0

Great customer service clean building

rico c.  |  First Impressions 
Clasificación:
3.0

Very clean

Pater P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY T.  |  First Impressions 
Clasificación:
2.0

The customer service was great! I was not happy once I got to the storage room. It was to far around the back for me, then it was too far from the entrance. But to top that off, when I opened the storage room (1310) it had a black box (rodent catcher) inside of it. That was my biggest problem with my storage room. I can't do rodents at all. I was told it is required in the state of NC for all storages to have; but not true because I have a current storage rental that do not have the black box. The employee told me it was not for rats, it was for the bugs that would come from another unit. Either way, I can't do rodent's or bugs, so I was not happy about the storage rental, so I cancelled my rental of the room.

Tinmakel N.  |  First Impressions 
Clasificación:
4.0

Just need more people working, this location is busy

TRACY B.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

BRIDGETTE H.  |  First Impressions 
Clasificación:
5.0

I can't remember her name but the ASM provided the best customer service. Fast and friendly!

Tecora L.  |  First Impressions 
Clasificación:
3.0

Addis all staff is recommended. I waited over 10 minutes to be served

Donald E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony A.  |  Overall Experience 
Clasificación:
5.0

you guys are great

nicolas B.  |  Overall Experience 
Clasificación:
2.0

Although Alicia was pleasant, I had a storage unit(1901) at this location for about almost 3 years. Somehow my lock got cut off my storage unit door and a green tag was put on the door of my unit and per the system, I had moved out the unit. Which I didn't move my stuff. I'm not sure if any of my stuff is missing but when I move out the unit I will inform management. I will be moving my stuff soon.

Vonnesha M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scotty C.  |  First Impressions 
Clasificación:
1.0

During my tenure, the management changed hands and during that time my storage space got infested and my insurance claim was rejected for my loss. A few months later the management did repair the issues of my space and did allot me time to retrieve my items. While my bill was comp'd, I still got phone calls and emails for bill payment. I ignore them, but it is so annoying . The time frames and communication, and maintenance were not professional, but the attendants were very nice about it. I am grateful for what I could retain, but due to the amount of infestation, I did not trust the idea of nests inside of my electrical equipment and was still rendered a major loss from my perspective .

Marlena S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty F.  |  Online Move In 
Clasificación:
3.0

I felt my things were secure but concerned about an odor of something died or raw meat left in a unit.

Synthia P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

TITUS W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSICAMARIE B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiara B.  |  First Impressions 
Clasificación:
5.0

I was able to access my storage unit without any problems. When I needed assistance with the doors being inoperative someone assisted me right away. Very good friendly customer service.

diane s.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

charlett w.  |  Overall Experience 
Clasificación:
5.0

Everything went as planned the staff was excellent.

Theresa R.  |  First Impressions 
Clasificación:
5.0

They were very helpful

MONICA C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacqualine S.  |  First Impressions 
Clasificación:
4.0

Ninguno

Antonio P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL B.  |  First Impressions 
Clasificación:
1.0

The staff at Charlotte location were unfriendly and did not want to help at all even the call center or whoever they transferred to was unfriendly. they didn't leave a loading dolly and packing pads which we ordered and paid for anyways before I left a comment called and talked but no help there either. I can go on and on but what's the point. Didn't get my money back. The third party loaders they were the worst they took 6 hours for a 2 bed room. The foremen said don't tell my boss just pay us directly, very unprofessional, I understand they get paid by the hour but this is not the right way. Never had such bad experience. left a bad taste. Second time with U Haul and will be the last time ever. I can go on but no point nobody cares. so I am going to leave it here. The Worst customer service ever.

ashley K.  |  First Impressions 
Clasificación:
5.0

Very nice staff.

Tony A.  |  First Impressions 
Clasificación:
5.0

The team on statesville road provided excellent service over the many years I occupied rental space in their facility. Responsive and helpful even over the phone and through the pandemic. I would highly recommend this location.

MARCUS B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

linda c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrance H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lesha F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia N.  |  First Impressions 
Clasificación:
1.0

Would appreciate if the reservation process actually secured a desired unit to avoid showing up and not having the correct unit.

daniella c.  |  Overall Experience 
Clasificación:
1.0

Made a reservation and informed the gentleman what size I needed and what for to only show up and have the wrong unit and had to scramble to find another.

daniella c.  |  First Impressions 
Clasificación:
5.0

Conveniently located, easy access and well lit.

Alicia L.  |  Overall Experience 
Clasificación:
5.0

Thank you guys so very much Excellent customer service skills

linda R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Debora S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven Z.  |  First Impressions 
Clasificación:
5.0

Customer service representative very nice and helpful..even when though I was having a bad day..sorry

Hikka j.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marshall W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Patricia G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thon S.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

buck m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

jenee h.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Charissa S.  |  Online Move In 
Clasificación:
1.0

I turned in an online move out on the 13th of October due to no one being at the front desk when we stopped by on the way off site. On the 24th of October, I am receiving emails regarding my bill... I was told walk thru's were to be completed on the property daily; which clearly isn't happening or I wouldn't have received an email reminding me of a bill. I have called this site multiple times to confirm my move out, of 6 calls, 1 was answered. Terrible. Would not recommend to anyone.

Chelsea M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Taronya G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dominique Y.  |  Overall Experience 
Clasificación:
4.0

This was my first time using a storage so I have nothing to compare it to, but the storage bay doors were not working correctly when moving in.

Nataki S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

chardeya b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

tammy b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

TONY L.  |  Overall Experience 
Clasificación:
1.0

I have never been treated so bad in my life as a customer until now from Cindy Madison in the Statesville store on Boxmeer dr charlotte nc . The regional manager name Buck was so bad saod that he was calling the police if o called with a question as to why he kept cancelling my reservations. These folks wete aweful and they repesent a brand that we all use UHAUL!! This should not be swot under the rug becayse people should not be treated this way...I want to soeak with corporate!!!

Rosine B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

James W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

william h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd P.  |  Overall Experience 
Clasificación:
4.0

I haven’t used the access hours yet

DOMINIQUE M.  |  First Impressions 
Clasificación:
5.0

Anytime I needed help the girls up front would greet me if they were busy, very attentive to any concerns and even watching their interactions with other customers they were excellent and very knowledgeable to each and every customer. Highly recommend this facility for storage and or moving needs

Jane T.  |  Overall Experience 
Clasificación: